automotive customer service representative

<div>Overview:<p></p><p><b><br>
About TP</b></p><p></p><div><br>
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world&rsquo;s best brands streamline their business in meaningful and sustainable ways.</div><p>
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.</p><p></p><p><b><br>
Benefits of working with TP include:</b></p><ul><li>
Paid Training</li><li>
Competitive Wages</li><li>
Full Benefits (Medical, Dental, Vision, 401k and more)</li><li>
Paid Time Off</li><li>
Employee wellness and engagement programs</li></ul><p></p><p><b><br>
TP and You
</b></p><div>Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.</div><div><br>
</div><p>As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.</p><p><br>
</p><p>Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!</p><p></p><p><br>
At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.</p>
Responsibilities:
<p><b>
Your Responsibilities</b></p><p>
As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.</p><ul><li>
Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns</li><li>
Calmly attempt to resolve and de-escalate any issues</li><li>
Escalate interactions when necessary and appropriate</li><li>
Respond to requests for assistance and/or possible processing payments</li><li>
Track all call related information for auditing and reporting purposes</li><li>
Provide feedback on call issues</li><li>
Upsell if required</li></ul>
Qualifications:
<p><b>
We&rsquo;re looking for</b><b> fearless people &ndash; people who are inspired to deliver only the best in all that we do.</b></p><div></div><div><b><br>
Qualifications:</b></div><br>
<div></div><ul><li>
High School Diploma or equivalent.</li><li>
Minimum of 6 months of customer service experience.</li><li>
Must be 18 years of age or older.</li><li>
Ability to type at least 25 words per minute.</li><li>
Comfortable with desktop computer systems and have general knowledge of Windows-based systems.</li><li>
Customer service and/or sales experience preferred.</li><li>
College degree preferred but not required.</li></ul><div><b>
Key Competencies:</b></div><div></div><ul><li><b><br>
Process Excellence:</b> Demonstrate commitment to following established procedures and be customer service driven.</li><li><b>
Collaboration:</b> Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.</li><li><b>
Communication:</b> Outstanding communication, listening, and analytical skills.</li><li><b>
Organizational Skills:</b> Strong organizational and problem-solving skills.</li><li><b>
Emotional Intelligence:</b> Ability to prioritize tasks and work well under pressure while remaining focused.</li><li><b>
Open-Mindedness:</b> Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.</li><li><b>
Critical Thinking:</b> Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.</li><li><b>
Solution-Oriented:</b> Proactive approach to problem-solving with a focus on creating a positive customer experience.</li></ul><div><b>
Work from Home Requirements:</b></div><ul><li>
Internet Requirements:<ul><li>
Minimum subscribed download rate equal or exceeds 25.0 Mbps</li><li>
Minimum subscribed upload rate equal or exceeds 10.0 Mbps</li><li>
ISP must have no packet loss and ping under 50ms</li><li>
Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN</li><li>
Proof of internet speed required</li></ul></li><li>
Clean and quiet workspace</li></ul><div><b>
Be Part of Our TP Family</b></div><div>
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.</div><div></div><div><b><br>
EOE/Disability/Vets</b></div></div><div></div>

Remote --- Automotive Customer Service Representative

VXI Global Solutions

<div><p>Job Description</p><div>
It's fun to work in a company where people truly BELIEVE in what they are doing!<br>
<br>
We're committed to bringing passion and customer focus to the business.
<br>
<br>
<b>Job Title</b>: Inbound Customer Service Representative (Automotive)<br>
<br>
<b>Location</b>: Remote - Texas Only<br>
<br>
<b>About VXI Global Solutions</b><br>
<br>
VXI is seeking highly motivated, detail-oriented, and customer-focused Customer Relations Representatives to join our world-class contact center. This is a full-time, remote position based in the state of Texas.<br>
<br>
<b>Make a Difference Every Day</b><br>
<br>
As a Customer Relations Representative, your primary responsibility will be to engage with our client's vehicle owners, dealerships, and field offices to handle inquiries, resolve complaints, and enhance customer satisfaction. Your efforts will directly impact customer retention and brand loyalty.<br>
<br>
<b>What You'll Do</b><br>
<ul><li><b>
Customer Interaction</b>: Engage with customers by answering incoming phone calls to address inquiries and resolve complaints in a timely and professional manner.</li><li><b>
Problem Resolution</b>: Analyze customer concerns and inquiries, providing appropriate solutions. Take ownership of issues and follow through to resolution, ensuring a positive customer experience.</li><li><b>
Multi-Tasking Excellence</b>: Manage multiple software applications simultaneously while actively listening and responding to customers' needs.</li><li><b>
Research &amp; Support:</b> Utilize online resources to research customer issues and provide support, especially with in-vehicle technology (e.g., Apple CarPlay&reg;, Android Auto, Bluetooth, navigation systems).</li><li><b>
Customer Experience Enhancement</b>: Identify opportunities to improve the guest experience by researching unique customer requests and offering solutions.</li><li><b>
Technical Assistance</b>: Provide troubleshooting assistance for in-vehicle technology, including phone pairing, multimedia products, and navigation features.</li><li><b>
Emotional Intelligence</b>: Use strong emotional intelligence to manage and diffuse challenging situations, ensuring a positive and low-effort experience for customers.</li><li><b>
Attendance &amp; Punctuality</b>: Maintain excellent attendance and punctuality to ensure seamless service delivery.</li></ul><br>
<b>
What You Bring</b><br>
<ul><li><b>
Education</b>: High School Diploma or equivalent.</li><li><b>
Experience</b>: Previous customer service experience in a fast-paced, phone-based or customer-facing environment.</li></ul><br>
<b>
Skills</b>:<br>
<ul><li>
Excellent verbal and written communication.</li><li>
Strong attention to detail and organizational skills.</li><li>
Proficient knowledge of in-vehicle technology (e.g., Apple CarPlay&reg;, Android Auto, Bluetooth, navigation).</li><li>
Automotive experience (e.g., dealership, technician, or automotive industry roles) is a plus.</li></ul><br>
<b>
Experience</b>:<br>
<ul><li>
6+ months in a contact center or customer service role with high call volume.</li><li>
Proven ability to handle 100+ calls/day while staying composed.</li><li>
Availability: Ability to work varied shifts within Contact Center hours (Monday to Friday, and Saturdays) based on business needs.</li><li>
Commitment: Must attend and complete 100% of the training within the first 90 days.</li></ul><br>
<b>
Success Factors for Working from Home</b><br>
<br>
To thrive in this remote role, you'll need:<br>
<ul><li><b>
Private Workspace:</b> A dedicated, quiet workspace with a door that closes, free from ambient noise (e.g., children, pets, and others).</li><li><b>
Ergonomics</b>: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.</li><li><b>
Reliable Internet Connection</b>: Stable, high-speed internet with a minimum bandwidth of 10 Mbps downstream and 5 Mbps upstream.</li><li><b>
Quiet, Distraction-Free Workspace</b>: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.</li><li><b>
Tech-Savvy</b>: Comfort with technology and ability to learn new systems quickly.</li><li><b>
Self-motivation &amp; Independence</b>: Ability to stay productive and manage your time effectively in a remote environment.</li><li><b>
Communication Skills</b>: Strong verbal and written communication skills, especially in a virtual setting.</li><li><b>
Adaptability</b>: Ability to adapt to changing technologies and procedures while working remotely.</li></ul><br>
<b>
Compensation &amp; Perks</b><br>
<ul><li><b>
Hourly Pay</b>: $15.00 per hour</li><li><b>
Company-Provided Equipment:</b> All necessary equipment will be provided.</li><li><b>
Comprehensive Benefits</b>: Full health insurance package including medical, dental, and vision coverage.</li><li><b>
Cell Phone Benefits</b>: $25/month per line for unlimited phone, text, and data (restrictions may apply).</li><li><b>
Generous Referral Program</b>: Earn $20 per paycheck for every person you refer-and your referral earns it too! No limits on payouts.</li><li><b>
Comprehensive Training</b>: Paid training to ensure you are fully prepared for success.</li><li><b>
Career Growth</b>: Opportunities for career advancement and professional development within a leading healthcare provider.</li><li><b>
Work-from-Home Convenience</b>: Save time, money, and reduce your environmental footprint.</li><li><b>
Inclusive Culture</b>: We are an Equal Opportunity Employer, including individuals with disabilities and veterans.</li></ul><br>
<b>
Why Join Us?</b><br>
<br>
If you're looking for a rewarding customer service role where you can make a tangible impact while working from the comfort of your own home, VXI is the perfect place for you. Join us and be part of a thriving, supportive team that values professional growth and customer satisfaction!<br>
<br>
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!</div><div><div>
Original Title: US Virtual - Customer Service Representative (Automotive) - Work from Home</div><div>
Req Id: R26_00413</div><div>
Posted At: Fri Mar 13 2026 00:00:00 GMT+0000 (Coordinated Universal Time)</div></div></div>
<br><div></div><div><div><div>Customer Service</div></div><div></div><div><div>
Full Time</div></div><div></div><div><div>
Austin, Texas, United States</div></div></div>

US Virtual - Customer Service Representative (Automotive) - Work from Home

OWS AUTOMOTIVE

<p><b>Key Responsibilities</b></p><p><b>Customer Service &amp; Communication:</b></p><ul><li>Greet customers in a professional and friendly manner upon arrival</li><li>Listen attentively to customer concerns regarding vehicle performance and service needs</li><li>Conduct initial vehicle inspections and test drives to accurately diagnose issues</li><li>Explain technical repairs and maintenance recommendations in clear, understandable terms</li><li>Keep customers informed about service progress and any additional repairs discovered</li><li>Handle customer complaints professionally and resolve issues promptly</li><li>Follow up with customers after service completion to ensure satisfaction</li></ul><p><b>Service Operations:</b></p><ul><li>Schedule service appointments and manage daily workflow efficiently</li><li>Create detailed and accurate repair orders with clear instructions for technicians</li><li>Provide comprehensive cost estimates for parts and labor</li><li>Verify warranty coverage and service contract eligibility</li><li>Recommend additional services based on vehicle inspection and service history</li><li>Coordinate parts ordering and ensure availability for scheduled jobs</li><li>Process payments, prepare invoices, and maintain accurate customer records</li><li>Monitor service timelines and ensure promised delivery times are met</li></ul><p><b>Essential Skills &amp; Competencies</b></p><p><b>Technical Skills:</b></p><ul><li>Knowledge of automotive service terminology and procedures</li><li>Ability to read and interpret service histories and technical manuals</li><li>Familiarity with diagnostic processes and common vehicle issues</li><li>Understanding of diesel engines, brake systems, tire service, and general auto repair</li></ul><p><b>Required Qualifications</b></p><ul><li><b>Education:</b> High School Diploma or equivalent (required); Vocational certificate in automotive or BE or B tech</li><li><b>Experience:</b> Minimum 2-3 years in an automotive service advisor role or similar position UAE</li><li><b>Technical Knowledge:</b> Strong understanding of vehicle systems, automotive repair procedures, and maintenance requirements</li><li><b>Computer Skills:</b> Proficient in MS Office (Word, Excel, Outlook) and automotive service management software</li><li><b>Valid UAE Driver's License:</b> Must be able to test drive vehicles</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Would you like to join in the next 15 days?</li></ul><p>Experience:</p><ul><li>Vehicle Service Advisor UAE: 3 years (Preferred)</li></ul><p>Work Location: In person</p>

Vehicle Service Advisor

AutoZone

<div><div>AutoZone&rsquo;s store teams are the frontline of WOW! customer service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, assist customers with product selection, and provide expert advice to enhance the shopping experience. They play a vital role in driving sales, maintaining store operations, and fostering a positive, knowledgeable retail environment.<br>
</div><div></div><br>
<div>Be part of an energizing culture rooted in people and a commitment to delivering WOW! Customer Service. As a Delivery Driver, you&rsquo;ll put your safe driving skills to work and enjoy career stability with endless growth opportunities. AutoZone offers career stability and growth opportunities in an essential industry. Plus, no Commercial Driver&rsquo;s License (CDL)is required, and you&rsquo;ll use company-provided vehicles!</div></div>
<br><div><ul><li><b>Customer Service Excellence &amp; Communication </b>&ndash; Deliver WOW! Customer Service by engaging with commercial customers and DIY shoppers, providing clear and professional automotive advice and offering installation services.
</li><li><b>Leadership &amp; Teamwork </b>&ndash; Work closely with store personnel and commercial accounts, ensuring smooth team collaboration and strong customer relationships.
</li><li><b>Metrics Mindedness &amp; Process Orientation </b>&ndash; Maintain efficient delivery operations, meeting time and accuracy goals while following company policies.
</li><li><b>Delivery Operations </b>&ndash; Drive company-provided vehicles, ensuring safe and timely deliveries of automotive parts to commercial customers. Load and unload parts accurately per route schedules.
</li><li><b>Returns &amp; Pickups </b>&ndash; Collect returns, cores, and parts from nearby stores or outside vendors.
</li><li><b>Safety Compliance </b>&ndash; Adhere to PPE (Personal Protective Equipment) guidelines and fleet safety policies to maintain a safe driving and working environment.
</li><li><b>Cash &amp; Charge Transactions </b>&ndash; Process customer payments securely and in accordance with company policies.
</li><li><b>Product Knowledge &amp; Fleet Maintenance </b>&ndash; Stay updated on promotions and automotive products through AutoZone systems. Maintain delivery vehicles and report any issues promptly.</li></ul></div>
<br><div><div><b>What We&rsquo;re Looking For
</b></div><div><ul><li>Minimum Age Requirement: Must be at least 18 years old to apply.
</li><li>Valid Driver&rsquo;s License &amp; Safety Compliance: Must possess a valid driver&rsquo;s license and adhere to AutoZone&rsquo;s driver safety requirements to ensure responsible and secure vehicle operation.
</li><li>Automotive Knowledge: Basic knowledge of automotive parts is required.
</li><li>Physical Requirements: Ability to lift, load and deliver merchandise.
 </li></ul></div><div><b>You&rsquo;ll Go The Extra Mile If You Have
</b></div><div><ul><li>Education: High school diploma or equivalent (GED)
</li><li>Exceptional Communication: Strong people skills and effective communication in both Spanish and English.
</li><li>Automotive Retail: Previous experience in automotive retail
</li><li>Hazmat Endorsement Preferred: A valid Hazardous Materials (Hazmat) endorsement is a plus, helping ensure proper handling and transportation of regulated materials in compliance with safety standards.</li></ul></div></div>
<br><div><div>Since opening our first store in 1979, AutoZone has grown into a leading retailer and distributor of automotive parts and accessories across the Americas. Our customer-first mindset and commitment to Going the Extra Mile define who we are, for both our customers and AutoZoners. Working at AutoZone means being part of a team that values dedication, teamwork, and growth. Whether you're helping customers or building your career, we provide tools and support to help you succeed and drive your future.<br>
</div><div></div><br>
<div><b>Benefits at AutoZone
</b></div><div>AutoZone offers thoughtful benefits programs with one-on-one benefits guidance designed to improve AutoZoners&rsquo; physical, mental and financial well-being.<br>
</div><div></div><br>
<div><b>All AutoZoners (Full-Time and Part-Time):
</b></div><div><ul><li>Competitive pay
</li><li>Unrivaled company culture
</li><li>Medical, dental and vision plans
</li><li>Exclusive discounts and perks, including an AutoZone in-store discount
</li><li>401(k) with company match and Stock Purchase Plan
</li><li>AutoZoners Living Well Program for free mental health support
</li><li>Opportunities for career growth
</li></ul></div><div></div><div><b>Additional Benefits for Full-Time AutoZoners:
</b></div><div><ul><li>Paid time off
</li><li>Life, and short- and long-term disability insurance options
</li><li>Health Savings and Flexible Spending Accounts with wellness rewards
</li><li>Tuition reimbursement
</li></ul></div><div></div><div>Minimum age requirements may apply. Eligibility and waiting period requirements may apply; benefits for AutoZoners in Puerto Rico, Hawaii, or the U.S. Virgin Islands may differ. Learn more about all that AutoZone has to offer at Careers.AutoZone.com.<br>
</div><div></div><br>
<div>We proudly support Veterans, Active-duty Service Members, Reservists, National Guard and Military Families. Your experience is highly valued, and we encourage you to apply to join our team.<br>
</div><div></div><br>
<div><b>Fair Chance:
</b></div><div>An applicant&rsquo;s criminal record is not a disqualification from employment and will be considered individually based on factors such as the relationship between the position sought and the criminal offense, the nature of the offense, any documentation or information demonstrating the rehabilitation of the applicant, the time elapsed since the offense, and any other relevant information. This includes compliance with the San Francisco Fair Chance Ordinance, the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the New York City Fair Chance Act, the Philadelphia Fair Chance Hiring Act, and the U.S. Virgin Islands Fair Chance for Employment Act.<br>
</div><div></div><br>
<div>As permitted by state or local law, AutoZone may consider certain offenses to be relevant to positions responsible for conducting or overseeing financial transactions on behalf of AutoZone, driving company vehicles and/or supervision of minors.<br>
</div><div></div><br>
<div>Philadelphia Fair Chance poster: https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf<br>
</div><div></div><br>
<div><b>Online Application:
</b></div><div>An online application is required. Click the Apply button to complete your application. For step-by-step instructions on how to apply visit careers.autozone.com/candidateresources.<br>
</div><div></div><br>
<div>AutoZone, and its subsidiary, ALLDATA are equal opportunity employers. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories.</div></div><div></div>

Commercial Driver – Part Time

Mercedes-Benz of Plano

<div>
 <strong>
  Essential Functions
  <br/>
  <br/>
 </strong>
 Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
 <br/>
 <br/>
 <ul>
  <li>
   Make multiple calls, emails, and text in order to set appointments for customers to come in and sell us their vehicle
  </li>
  <li>
   Preform a walk around on all customers vehicles to ensure information in KBB system is correct
  </li>
  <li>
   Negotiate with customers in order to complete as many purchases as possible
  </li>
  <li>
   Ensure all necessary paperwork is complete in order to finalize the purchase
  </li>
  <li>
   Set KBB appointments and coordinate with Used Car manager
  </li>
  <li>
   Follow the Ewing Automotive group process and procedures for responding to all incoming internet (email), phone, text, and chat leads
  </li>
  <li>
   Manage task lists to ensure follow-up process is being executed on a daily basis
  </li>
  <li>
   Update KBB ICO data for management on google docs on a daily basis
  </li>
  <li>
   Actively search opportunities on 3rd party sites (Offer Up, Local Listings, Craigslist, Facebook Marketplace, Autotrader, Cars.com, CarGurus, private sellers listings etc)
  </li>
  <li>
   Follow up on trades from the dealership
  </li>
  <li>
   Coordinate vehicle purchases/pickups with seller and Management on outside vehicle purchases
  </li>
  <li>
   Learning, understanding and adhering to call and email scripts
  </li>
  <li>
   Active participation in department meetings and training
  </li>
  <li>
   Working together with a team to reach department and store goals
  </li>
  <li>
   Meeting with the manager regarding objectives, planned activities, reviews and analysis
  </li>
  <li>
   Other Duties: Job description is not designed to cover a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Minimum Qualifications/Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Current, valid driver&rsquo;s license and satisfactory Motor Vehicle Report (MVR)
  </li>
  <li>
   Customer service-oriented and friendly demeanor
  </li>
  <li>
   Ability to multitask and tend to several clients at once
  </li>
  <li>
   Positive attitude and willingness to work as a team
  </li>
  <li>
   Excellent communication, professionalism, punctuality and attention to detail skills
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Supervisory Responsibillities
  <br/>
  <br/>
 </strong>
 This role has no supervisory responsibilities.
 <br/>
 <br/>
 <strong>
  Work Environment
  <br/>
  <br/>
 </strong>
 This job operates inside an automotive dealership environment that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance.
 <br/>
 <br/>
 <strong>
  Physical Demands
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must be able to lift up to 25 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels.
  </li>
  <li>
   Requires standing for extended period with frequent stretching, reaching, walking and stooping, pushing and/or pulling in an environment that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance.
  </li>
  <li>
   Requires frequent driving and some typing. Required to have visual acuity to operate motor vehicles.
  </li>
  <li>
   Requires excellent visual acuity and manual dexterity.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Medical, Dental, and Vision Insurance
  </li>
  <li>
   Group Life Insurance
  </li>
  <li>
   Short and Long Term Disability
  </li>
  <li>
   401(k) Retirement Savings Plan
  </li>
  <li>
   Flexible Spending Account
  </li>
  <li>
   Competitive Pay Plans
  </li>
  <li>
   PTO
  </li>
  <li>
   Career Path Programs
  </li>
  <li>
   Discounts on Vehicle Purchase, Service, and Enterprise Rental Cars
  </li>
  <li>
   Great location; new state-of-the art dealership in West Plano
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  Ewing Automotive Group is an Equal Opportunity Employer
 </em>
</div>


Sales Buyer Assistant

Ewing Subaru of Plano

<div><p><b>ESSENTIAL FUNCTIONS:</b></p>
<p>
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.</p>
<ul><li>Make multiple calls, emails, and text in order to set appointments for customers to come in and sell us their vehicle</li></ul>
<ul><li>Preform a walk around on all customers vehicles to ensure information in KBB system is correct</li></ul>
<ul><li>Negotiate with customers in order to complete as many purchases as possible</li></ul>
<ul><li>Ensure all necessary paperwork is complete in order to finalize the purchase</li></ul>
<ul><li>Set KBB appointments and coordinate with Used Car manager</li></ul>
<ul><li>Follow the Ewing Automotive group process and procedures for responding to all incoming internet (email), phone, text, and chat leads</li></ul>
<ul><li>Manage task lists to ensure follow-up process is being executed on a daily basis</li></ul>
<ul><li>Update KBB ICO data for management on google docs on a daily basis</li></ul>
<ul><li>Actively search opportunities on 3rd party sites (Offer Up, Local Listings, Craigslist, Facebook Marketplace, Autotrader, Cars.com, CarGurus, private sellers listings etc)</li></ul>
<ul><li>Follow up on trades from the dealership</li></ul>
<ul><li>Coordinate vehicle purchases/pickups with seller and Management on outside vehicle purchases</li></ul>
<ul><li>Learning, understanding and adhering to call and email scripts</li></ul>
<ul><li>Active participation in department meetings and training</li></ul>
<ul><li>Working together with a team to reach department and store goals</li></ul>
<ul><li>Meeting with the manager regarding objectives, planned activities, reviews and analysis</li></ul>
<ul><li>Other Duties: Job description is not designed to cover a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time.</li></ul>
<p><b>
MINIMUM QUALIFICATIONS/SKILLS:</b></p>
<ul><li>Current, valid driver&rsquo;s license and satisfactory Motor Vehicle Report (MVR)</li></ul>
<ul><li>Customer service-oriented and friendly demeanor</li></ul>
<ul><li>Ability to multitask and tend to several clients at once</li></ul>
<ul><li>Positive attitude and willingness to work as a team</li></ul>
<ul><li>Excellent communication, professionalism, punctuality and attention to detail skills</li></ul>
<p><b>
SUPERVISORY RESPONSIBILLITIES:</b></p>
<p>
This role has no supervisory responsibilities.</p>
<p><b>
WORK ENVIRONMENT:</b></p>
<p>
This job operates inside an automotive dealership environment that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance.</p>
<p><b>
PHYSICAL DEMANDS:</b></p>
<ul><li>Must be able to lift up to 25 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels.</li></ul>
<ul><li>Requires standing for extended period with frequent stretching, reaching, walking and stooping, pushing and/or pulling in an environment that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance.</li></ul>
<ul><li>Requires frequent driving and some typing. Required to have visual acuity to operate motor vehicles.</li></ul>
<ul><li>Requires excellent visual acuity and manual dexterity.</li></ul>
<p><b>
WHAT WE OFFER:</b></p>
<ul>
<li>Medical, Dental, and Vision Insurance</li>
<li>Group Life Insurance</li>
<li>Short and Long Term Disability</li>
<li>401(k) Retirement Savings Plan</li>
<li>Flexible Spending Account</li>
<li>Competitive Pay Plans</li>
<li>PTO</li>
<li>Career Path Programs</li>
<li>Discounts on Vehicle Purchase, Service, and Enterprise Rental Cars</li>
<li>Great location; new state-of-the art dealership in West Plano</li>
</ul>
<p><i>Ewing Automotive Group is an Equal Opportunity Employer</i></p></div>

Carlock Automotive Group

<div><p><b>Business Development Center (BDC) Representative &ndash; Service Department</b>Are you a people person who thrives on helping customers, staying organized, and keeping things running smoothly? Carlock Automotive Group is looking for a friendly, motivated, and detail-oriented <b>Business Development Center (BDC) Representative</b> to join our Service team.In this role, you&rsquo;ll be the first point of contact for service customers&mdash;answering inbound calls, assisting with questions, and scheduling appointments that help create a seamless service experience. If you enjoy fast-paced environments, strong teamwork, and delivering top-tier customer care, this could be a great fit.<b>What You&rsquo;ll Do</b></p>
<ul>
<li>Answer inbound service calls with professionalism and enthusiasm</li>
<li>Build strong relationships with customers and create a positive first impression</li>
<li>Identify customer needs and schedule service appointments efficiently</li>
<li>Make outbound calls to existing customers to support retention and appointment setting</li>
<li>Help address customer questions before their appointment, including timing, estimated costs, and general service concerns</li>
<li>Confirm upcoming appointments and help ensure customers are prepared for their visit</li>
<li>Work closely with the BDC Director, Service Advisors, Service Managers, and support staff to deliver a smooth customer experience</li>
</ul>
<p><b>What We&rsquo;re Looking For</b></p>
<ul>
<li>High school diploma or equivalent</li>
<li>Previous customer service experience required; call center or appointment-setting experience is a plus</li>
<li>Strong communication skills, both verbal and written</li>
<li>Excellent phone presence and interpersonal skills</li>
<li>Strong computer skills and the ability to stay organized in a fast-paced environment</li>
<li>Good follow-up habits and attention to detail</li>
<li>Problem-solving ability and a customer-first mindset</li>
<li>Ability to prioritize tasks and manage multiple conversations and responsibilities at once</li>
</ul>
<p><b>Schedule</b></p>
<ul>
<li>Department hours are <b>Monday through Friday, 7:00 AM to 6:00 PM</b> and <b>Saturday, 7:00 AM to 3:30 PM</b></li>
<li><b>Saturday availability is required</b></li>
<li>Off on major holidays</li>
</ul>
<p><b>Why Join Carlock Automotive Group?</b>At Carlock, you&rsquo;re not just taking a job&mdash;you&rsquo;re building a career with a company that values people, growth, and excellence. We are a family-owned automotive group with more than 50 years of success and a reputation built on customer service, strong leadership, and long-term opportunity.We believe in investing in our team members and promoting from within. You&rsquo;ll join a supportive, team-oriented environment where your work matters and your growth is encouraged.</p>
<p><b>
Benefits</b></p>
<p>
We offer a competitive benefits package, including:</p>
<ul>
<li>Health insurance</li>
<li>Dental insurance</li>
<li>Vision insurance</li>
<li>Life insurance</li>
<li>Paid time off</li>
<li>Paid holidays</li>
<li>Supplemental insurance options</li>
<li>401(k) plan</li>
</ul>
<p><b>About Carlock Automotive Group</b>Carlock Automotive Group has grown from a family business in Arkansas into a respected multi-state dealership network representing 17 premier automotive brands across Tennessee, Mississippi, Alabama, and Louisiana. For three generations, the Carlock family has remained committed to delivering an exceptional customer experience while creating meaningful career opportunities for our team members.If you&rsquo;re driven, dependable, and ready to grow with a company that values your contribution, we&rsquo;d love to hear from you.</p></div>

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