automotive parts specialist

O'Reilly Auto Parts

<div>The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.
Bilingual candidates encouraged to apply.
ESSENTIAL JOB FUNCTIONS
Follow and promote all company customer service programs, i.e. Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
Assist managers and/or installer service specialists in serving the professional customers as needed and directed.
Complete assigned company training relevant to position.
Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee.
Responsible for accurately maintaining and securing the cash drawer, accepting cash and/or checks, accurately making change, and processing credit card transactions.
Process exchanges and returns for credit in a friendly manner, and in accordance with company policies and procedures.
Address and resolve customer complaints in a friendly manner.
Assist with the completion of daily image maker, and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
Perform various daily operational tasks, i.e., prepare new, core, and warranty merchandise returns to be shipped to the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
Operate brake lathe and other store test equipment after corresponding training is completed and company requirements are met.
Perform various in-store services for customers (where state and local laws allow) - (i.e.; install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules, etc.)
Occasionally drive a delivery vehicle to make deliveries (Driving record must meet the company mandated driving eligibility requirements) when business needs dictate.
All other duties as assigned.
SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES<h2 class="jobSectionHeader">
Required:
</h2>Ability to quickly match alphanumeric sequences
Ability to provide outstanding, friendly and professional customer service
Must be able to multitask, handling customers on the phone and in the store at the same time<h2 class="jobSectionHeader">
Desired:
</h2>Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service
ASE certification
Fluency in multiple languages (Spanish is highly desired)
O&rsquo;Reilly Auto Parts has a proven track record of growth and stability. O&rsquo;Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:<ul><li>
Competitive Wages &amp; Paid Time Off</li><li>
Stock Purchase Plan &amp; 401k with Employer Contributions Starting Day One</li><li>
Medical, Dental, &amp; Vision Insurance with Optional Flexible Spending Account (FSA)</li><li>
Team Member Health/Wellbeing Programs</li><li>
Tuition Educational Assistance Programs</li><li>
Opportunities for Career Growth</li></ul>
O&rsquo;Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option , and provide your requested accommodation, and position details.</div>

Parts Specialist

Al-Futtaim Automotive

<div>
 
 Job Requisition ID:
 
 166213
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview of the role:
 
 
 
 The primary focus of the role will be to procure cost effective parts for day-to-day requirements of vehicle service, repair, and refurbishment. Expand the part stock level on service-related items for all brand vehicles.
 
 
 
 What you will do:
 
 
 
 <ul>
 <li>
 Monitor sales and assist to achieve branch net sales and profits in comparison to targets on daily and monthly basis
 </li>
 <li>
 Order day to day requirement and deliver the parts, measured through monthly review report
 </li>
 <li>
 Responsible for perpetual and annual stock inventory for effective stock management, sufficient supplies to market needs and avoid any over stock situations
 </li>
 <li>
 Assist sales and service departments to maximize accessories stock
 </li>
 <li>
 Perform team purchase orders
 </li>
 <li>
 Procure parts through cost effective method for used vehicle refurbishment within standards
 </li>
 <li>
 Assist team in achieving customer service values in meeting the needs and expectations of the customers
 
 
 </li>
 </ul>
 
 Required Skills to be successful:
 
 
 
 <ul>
 <li>
 Stakeholder management
 </li>
 <li>
 Customer management
 </li>
 <li>
 Automotive parts experience
 </li>
 <li>
 Communication skills
 
 
 </li>
 </ul>
 
 About the Team:
 
 
 
 This role will be reporting to the Aftersales Manager and will work closely with the internal and external stakeholders.
 
 
 
 What equips you for the role:
 
 
 
 <ul>
 <li>
 High school diploma
 </li>
 <li>
 Minimum of 2-3 years overall experience within automotive parts operations
 </li>
 <li>
 Sales and customer service experience
 </li>
 <li>
 Proficient in Microsoft Office and SAP knowledge is preferred
 
 
 </li>
 </ul>
 
 About Al-Futtaim Automotive
 
 
 
 A major division of the UAE-based Al-Futtaim Group of companies,
 
 Al-Futtaim Automotive
 
 is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
 
 
 Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
 
 
 We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
 
 
 We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment.
 
 
 What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path.
 
 This is Al-Futtaim Automotive and we empower talent to move forward.
 
</div>

Parts Advisor | Al-Futtaim Automotive | Trading Enterprises

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