automotive service consultant

الرميح للسيارات

<p><b>Location:</b> Saudi Arabia<br/><b>Employment Type:</b> Full-Time<br/><b>Industry:</b> Automotive / After-Sales Services</p><p><b>Job Summary</b></p><p>We are seeking a professional and customer-oriented <b>Automotive Service Advisor</b> to join our after-sales service team. The Service Advisor will act as the primary point of contact between customers and the service department, ensuring a smooth service experience while maintaining high standards of customer satisfaction, operational efficiency, and service quality.</p><p>The ideal candidate should possess strong technical knowledge of automotive maintenance, excellent communication skills, and the ability to coordinate effectively with technicians and customers.</p><p><b>Key Responsibilities</b></p><ul><li>Greet customers and professionally handle vehicle service requests.</li><li>Conduct <b>initial vehicle inspection</b> and accurately record customer concerns and service requirements.</li><li>Prepare <b>repair orders and service estimates</b> according to company policies.</li><li>Explain recommended repairs, maintenance schedules, and service procedures to customers clearly.</li><li>Coordinate with workshop technicians to ensure accurate diagnosis and timely completion of work.</li><li>Monitor the progress of service orders and keep customers informed about repair status.</li><li>Ensure all documentation and service records are properly completed and maintained.</li><li>Promote additional services, maintenance packages, and genuine spare parts when appropriate.</li><li>Deliver completed vehicles to customers and explain the work performed.</li><li>Handle customer complaints professionally and escalate issues when necessary.</li><li>Ensure compliance with company policies, safety standards, and quality control procedures.</li></ul><p><b>Qualifications</b></p><ul><li>Diploma or Bachelor's degree in <b>Automotive Engineering, Mechanical Engineering, or a related field</b> is preferred.</li><li>Professional certifications in automotive service management are an advantage.</li></ul><p><b>Experience Requirements</b></p><ul><li>Minimum <b>2&ndash;5 years of experience</b> as a <b>Service Advisor or Automotive Service Consultant</b>.</li><li>Experience working in <b>automotive dealerships or authorized service centers</b> is highly preferred.</li><li>Familiarity with automotive service systems and workshop operations.</li></ul><p><b>Required Skills</b></p><ul><li>Strong knowledge of <b>automotive maintenance and repair processes</b>.</li><li>Excellent <b>customer service and communication skills</b>.</li><li>Ability to prepare <b>repair orders, cost estimates, and service documentation</b>.</li><li>Good organizational and multitasking abilities.</li><li>Ability to work under pressure and meet service deadlines.</li><li>Basic computer skills and experience using <b>ERP or workshop management systems</b>.</li><li>Strong problem-solving and conflict resolution skills.</li></ul><p><b>Key Performance Indicators (KPIs)</b></p><ul><li>Customer Satisfaction Score (CSI)</li><li>Service revenue per customer</li><li>Workshop productivity and efficiency</li><li>Repair order accuracy</li><li>Customer retention rate</li><li>Service upselling performance</li></ul><p>Job Type: Full-time</p><p>Pay: ﷼3,500.00 per month</p><p>Work Location: In person</p>

Automotive Service Advisor

MSX International

<div><b>Company Description</b><p><br>
For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.</p><b><br>
Job Description</b><p><br>
Are you a high-energy leader who thrives on creating change? We are looking for a passionate individual to lead our Mobile Service program. This is not a traditional automotive role. You are a consultant, a sales coach, and a hands-on trainer rolled into one. You will be responsible for working with dealership owners to embrace the future of automotive service, coaching their management teams on profitability, and getting &quot;hands-on&quot; in our mobile units to show technicians how it&rsquo;s done. If you have a passion for customer experience, consultative sales, or retail leadership, and you aren&rsquo;t afraid to get your hands dirty, we want you.</p><ul><li><p>
50% Business Growth &amp; Sales: Consulting with Dealer Principals and Service Managers. You are &quot;selling&quot; the vision, overcoming objections, and building a profitable business model.</p></li><li><p>
25% Change Management: Implementing new processes, analyzing KPIs, and fixing &quot;broken&quot; dealership processes.</p></li><li><p>
25% Hands-On Technical Training: You will be in the Mobile Unit, demonstrating procedures and training technicians in the field.</p></li></ul><p>
Roles &amp; responsibilities</p><ul><li><p>
Serve as SME for Mobile Service implementation, sales, operations &amp; workflow process mapping.</p></li><li><p>
Deliver technical &amp; non-technical training at dealerships, other venues within the assigned territory, and virtually. Training topics include new MS unit launch support, MS unit discovery, MS unit systems training, vehicle service &amp; repair procedures, MS demand generation, inspection-based sales &amp; customer satisfaction initiatives.</p></li><li><p>
Instruct Technicians on proper vehicle lifting procedures, oil extraction/oil change procedure &amp; vehicle checkup process</p></li><li><p>
Support and/or conduct other non-technical training.</p></li><li><p>
Teach techniques for building rapport with customers, active listening, and conducting professional, high-integrity sales training to improve customer experience &amp; increase MS department revenue.</p></li><li><p>
Assist dealership management with the development and execution of dealership go to market plans.</p></li><li><p>
Observe dealership process activity and provide root cause analysis/action planning/training to improve performance with proven ROI strategies.</p></li><li><p>
Monitor all KPIs for all dealerships within the territory and provide counsel to dealership management in support of achieving stated sales targets.</p></li><li><p>
Ensure robust parts stocking strategy to support MS operations.</p></li><li><p>
Develop MS unit parts stocking plan to support planned repair as well as additional needed service opportunities.</p></li><li><p>
Assist Dealer recruiting &amp; retaining MS Technicians &amp; Coordinators</p></li></ul><p>
Physical requirements: This is a physically demanding field role as you will be responsible for demonstrating and training Mobile Service Van repair processes and procedures. To effectively train our teams, you must be able to:</p><ul><li><p>
Effectively observe and demonstrate Mobile Service procedures, requiring prolonged standing, walking, bending, crouching, kneeling, and crawling under vehicles or reaching into engine bays.</p></li><li><p>
Conduct van discovery training, consisting of frequently moving parts, tools, and equipment often weighing 10-50 lbs.</p></li><li><p>
Work in outdoor environments with varied temperatures &amp; inclement weather alongside technicians.</p></li><li><p>
Ability to travel 80% of the time (both driving and flying)</p></li></ul><b><br>
Qualifications</b><ul><li><p><br>
Passionate, resilient, and persuasive. Ability to talk to every level at the dealership and share best practices</p></li><li><p>
High School diploma (bachelor&rsquo;s degree preferred)</p></li><li><p>
3+ years of customer-facing experience in automotive industry</p></li><li><p>
Bonus Points If You Have..</p></li><li><p>
Bachelor&rsquo;s Degree</p></li><li><p>
5+ years of experience in automotive industry. Service in an aftermarket or dealership environment is a plus. Retail automotive experience is a plus.</p></li><li><p>
Exceptional public speaking and presentation skills. You should be able to command a room of 20 people or a 1-on-1 meeting with an owner.</p></li></ul><p><b>
Skills:</b></p><ul><li><p>
Must have a wide-ranging background in automotive industry with corporate and retail knowledge.</p></li><li><p>
Knowledge of automotive service tools &amp; equipment</p></li><li><p>
Ability to train Technicians on Mobile Service tools &amp; equipment</p></li><li><p>
Understanding basic automotive systems to effectively communicate to technicians and Coordinators.</p></li><li><p>
Knowledge of Automotive Service Sales Process &amp; Techniques</p></li><li><p>
Ability to deliver sales training to MS Coordinators &amp; Advisors</p></li><li><p>
Must have rich experience in automotive training and facilitation.</p></li><li><p>
Knowledge of automotive parts operations</p></li><li><p>
Must have excellent written and verbal communication skills.</p></li><li><p>
Proven record of accomplishment with program leadership.</p></li><li><p>
Excellent Organizational skills</p></li></ul><p><b>
Competencies:</b></p><ul><li><p>
Strong communication skills, both oral and written</p></li><li><p>
Strong analytical skills</p></li><li><p>
Strong problem-solving skills</p></li><li><p>
Exceptional collaboration and persuasion skills</p></li><li><p>
Strong initiative and motivation</p></li></ul><p><b>
Additional Information</b></p><ul><li><p>
85% travel required weekly, including overnight stays as needed.</p></li></ul><b><br>
Additional Information</b><div></div><p><br>
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.</p></div>

Mobile Service Coach

Morley Companies

<div>About the Role:
<div><b><i>
~ Opportunity for ASE-Certified Auto Technicians ~</i></b></div><ul><li><b><i>
Specialty:</i></b><i> Drivetrain</i></li><li><b><i>
Hours:</i></b><i> Mid-Shift</i></li><li><b><i>
Location: </i></b><i>Work from Home &ndash; Wisconsin residents | </i><i>Initial on-site training &ndash; Saginaw, Michigan</i></li></ul><div></div><div><div><br>
Are you ready to shift gears from the physically demanding environment of a service garage and leverage your extensive auto tech experience in a work-from-home role at Morley?</div><div></div><div><br>
Support a domestic OEM brand by joining our award-winning group of more than 200 ASE-Certified Technical Automotive Consultants.</div><div></div><div><br>
Be the first line of defense in solving new and challenging vehicle repair issues.</div><div></div><div><b><i><br>
Why Apply</i></b></div><ul><li>
Enjoy a more balanced lifestyle working Monday through Friday from the convenience of your home. No daily commute, less stress, more time for you.</li><li>
Receive a steady paycheck and excellent benefits including medical, dental, vision and life insurance; 401(k) with match; paid time off; paid holidays; and more.</li></ul><div></div><div><b><i><br>
What to Expect</i></b></div><ul><li>
Utilize your technical experience and listening skills to assist field service techs through inbound and outbound phone, chat and email.</li><li>
You'll specialize in automotive drivetrain systems, providing expert help on domestic vehicle repairs.</li><li>
Your journey starts with an initial training program in Saginaw, Michigan, designed to equip you with the skills needed to effectively support field techs from your home office.</li><li>
Benefit from continuous support and resources including access to the latest technical data and repair strategies, with guidance from fellow consultants and approachable leaders.</li><li>
Seize opportunities for professional growth and advancement within our team, enhancing your career trajectory in the automotive industry.</li></ul><div></div><div><b><i><br>
Want to Learn More?</i></b></div><ul><li><b>
Read about a day in the life of a Morley Technical Automotive Consultant</b><b> </b><i>(direct link to article: </i><i>https://insde.co/o9tc</i><i> )</i></li><li><b>
Watch this video to discover more about what you can expect in this role</b><b>:</b></li></ul><div></div><div><i><br>
(direct link to video: </i><i>https://mrly.info/5ja</i><i> )</i></div><div></div><div><b><i><br>
Have Questions?
</i></b></div><div>Engage directly with our Talent Acquisition (TA) team via live chat during business hours:</div><div><ul><li><i>
careers.morleycompanies.com</i><i>
</i></li><li><i>Chat hours: M-F 7 a.m. - 4 p.m. Central time / 8 a.m. - 5 p.m. Eastern time; closed on some holidays</i></li><li><i>
TA will respond to a</i><i>fter-hours questions the next business day.</i></li></ul></div></div><div>
</div>
Skills for Success:
<div><b><i>
Required Skills</i></b></div><ul><li>
Strong understanding of automotive drivetrain systems</li><li>
Able to use electronic service manuals</li></ul><div></div><div><b><i><br>
Eligibility Requirements</i></b></div><ul><li>
High school diploma or equivalent</li><li>
Five or more years of recent experience as a mechanic in a full-service shop</li><li>
Two ASE certifications (or you can get them within six months of hire with reimbursement from Morley)</li><li>
Valid driver's license</li><li>
One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)</li><li>
Able to work shifts during these hours:
<ul><li>Monday - Friday</li><li>
10 a.m. - 7 p.m. Central time (11 a.m. - 8 p.m. Eastern time)
</li><li>No weekends!</li></ul></li><li>
Must be able to stick to the schedule reliably, as some queues are time sensitive</li></ul><div></div><div><b><i><br>
Nice to Have</i></b></div><ul><li>
Electric vehicle (EV) experience</li><li>
Microsoft Office experience</li><li>
Typing skills</li></ul><div></div><div><b><i><br>
Remote Work Requirements</i></b></div><ul><li>
Wisconsin resident</li><li>
Secluded and distraction-free work environment</li><li><i>
Required internet setup:</i><ul><li>
High-speed internet delivered through a wired provider (cable or fiber)</li><li>
Computer must be physically connected to your modem / router using an Ethernet cable</li><li>
Wireless, 5G and satellite connections are not supported</li></ul></li></ul><br>
<div></div>
Why Morley?:
<div>
At Morley, your paycheck is just the start &ndash; add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.</div><div></div><div><b><i><br>
Health &amp; Wellness Benefits</i></b></div><ul><li>
Medical and prescription coverage</li><li>
Dental and vision insurance</li><li>
Paid time off</li><li>
Associate wellness program with rewards for annual checkups</li><li>
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)</li></ul><div></div><div><b><i><br>
Financial Benefits</i></b></div><ul><li>
401(k) with match</li><li>
Flexible spending account (FSA)</li><li>
Life insurance</li><li>
Company-paid short- and long-term disability insurance</li></ul><div></div><div><b><i><br>
Benefits to Make Your Life Easier</i></b></div><ul><li>
24/7 online access to doctors through Teladoc</li><li>
24/7 nurse help desk</li><li>
Patient advocacy with free 24/7 support for benefit questions and claims</li><li>
Guidance for family, financial and estate planning (including wills)</li></ul><div></div><div><b><i><br>
About Morley</i></b></div><div>
Our mission is to deliver extraordinary experiences.</div><div></div><div><br>
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) &ndash; for our associates and for the world-leading companies that partner with us.</div><div></div><div><br>
We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.</div><div></div><div><br>
As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.</div><div></div><div><br>
Thank you for your interest in Morley.</div><div></div><div><b><i><br>
Notices</i></b></div><ul><li>
Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7wo</li><li>
Click here to view Morley&rsquo;s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa</li><li>
Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy</li></ul></div><div></div>

Technical Automotive Consultant - Drivetrain (Work at Home - Mid-Shift - WI)

OWS AUTOMOTIVE

<p><b>Key Responsibilities</b></p><p><b>Customer Service &amp; Communication:</b></p><ul><li>Greet customers in a professional and friendly manner upon arrival</li><li>Listen attentively to customer concerns regarding vehicle performance and service needs</li><li>Conduct initial vehicle inspections and test drives to accurately diagnose issues</li><li>Explain technical repairs and maintenance recommendations in clear, understandable terms</li><li>Keep customers informed about service progress and any additional repairs discovered</li><li>Handle customer complaints professionally and resolve issues promptly</li><li>Follow up with customers after service completion to ensure satisfaction</li></ul><p><b>Service Operations:</b></p><ul><li>Schedule service appointments and manage daily workflow efficiently</li><li>Create detailed and accurate repair orders with clear instructions for technicians</li><li>Provide comprehensive cost estimates for parts and labor</li><li>Verify warranty coverage and service contract eligibility</li><li>Recommend additional services based on vehicle inspection and service history</li><li>Coordinate parts ordering and ensure availability for scheduled jobs</li><li>Process payments, prepare invoices, and maintain accurate customer records</li><li>Monitor service timelines and ensure promised delivery times are met</li></ul><p><b>Essential Skills &amp; Competencies</b></p><p><b>Technical Skills:</b></p><ul><li>Knowledge of automotive service terminology and procedures</li><li>Ability to read and interpret service histories and technical manuals</li><li>Familiarity with diagnostic processes and common vehicle issues</li><li>Understanding of diesel engines, brake systems, tire service, and general auto repair</li></ul><p><b>Required Qualifications</b></p><ul><li><b>Education:</b> High School Diploma or equivalent (required); Vocational certificate in automotive or BE or B tech</li><li><b>Experience:</b> Minimum 2-3 years in an automotive service advisor role or similar position UAE</li><li><b>Technical Knowledge:</b> Strong understanding of vehicle systems, automotive repair procedures, and maintenance requirements</li><li><b>Computer Skills:</b> Proficient in MS Office (Word, Excel, Outlook) and automotive service management software</li><li><b>Valid UAE Driver's License:</b> Must be able to test drive vehicles</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Would you like to join in the next 15 days?</li></ul><p>Experience:</p><ul><li>Vehicle Service Advisor UAE: 3 years (Preferred)</li></ul><p>Work Location: In person</p>

Vehicle Service Advisor

Bosch

<div><b>Company Description</b><p><br>
Robert Bosch Egypt is a growing company of the Bosch Group located in Cairo, Egypt. We operate in the business divisions Mobility Aftermarket, Power Tools and Security Systems.</p><p>
At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people&rsquo;s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other.</p><p>
Join in and feel the difference.</p><b><br>
Job Description</b><br>
<ul><li>
Deploy, control, and develop all concept activities in workshops (quality, processes, skills, business development, and communication).</li><li>
Drive the acquisition of new workshops and network expansion, including organizing candidate meetings and assessments.</li><li>
Evaluate the market to identify and recruit suitable candidates for workshop concepts, evaluate their business potential, and prepare them for joining the Bosch workshop network.</li><li>
Ensure workshops meet Bosch Car Service (BCS) requirements (CD/CI, training, processes) and address improvement opportunities from audits and assessments.</li><li>
Ensure the implementation of concept packages to workshop partners, achieving economic targets.</li><li>
Enable workshops to maximize turnover and performance while adhering to supplier strategy, quality, and service standards.</li><li>
Establish development plans for workshops in cooperation with sales teams &amp; technical services.</li><li>
Monitor and guide workshops on Bosch Service Excellence implementation and performance.</li><li>
Facilitate and guide workshops on participation in campaigns and promotional B2C activities, including sales promotions and local advertising.</li><li>
Assist in resolving customer complaints, ensuring high levels of customer satisfaction, and maintaining service standards.</li><li>
Participate in national and regional BCS conventions and meetings.</li><li>
Provide feedback to regional and country functions on market developments and competition.</li><li>
Regularly communicate and report on workshop performance and development.</li></ul><br>
<b>
Qualifications</b><p><b><br>
EDUCATION</b></p><ul><li>
Relevant Degree or equivalent experience in business or automotive fields</li><li>
Honours in business management is advantageous</li></ul><p><b>
EXPERIENCE</b></p><ul><li>
Proven 5 years of Experience in workshop management, business development, or sales</li><li>
Strong understanding of the automotive industry &amp; workshop operations.</li></ul><p><b>
SKILLS</b></p><ul><li>
Proficient in English &amp; Arabic</li><li>
Excellent skills in MS Office &amp; SAP</li><li>
Proficient in workshop business analysis &amp; developing actionable plans</li><li>
Ability to work under pressure and meet deadlines</li><li>
High efficiency in time management</li><li>
Strong communication and presentation skills, with an ability to build sustainable relationships.</li><li>
Valid Driver's license.</li></ul><br>
<b>
Additional Information</b><br>
<ul><li>
Agile and flexible in adapting to changing situations</li><li>
Trustworthy and reliable</li><li>
Responsible and dependable</li><li>
Collaborative team player and autonomous</li><li>
Assertive with clear and confident communication</li><li>
Hard‑working and disciplined</li><li>
Knowing how to work in an intercultural group</li></ul></div>

Workshop Consultant (Mobility Aftermarket)

Crypto Auto

<p>Automotive Service Advisor - Essential Duties</p><ul><li>Advises customers about necessary service for routine maintenance.</li><li>Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.</li><li>Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.</li><li>Prepares a repair order showing time, cost and labor estimates for service.</li><li>Writes a brief description of the customer&rsquo;s concern on the repair order to help the technician locate the problem.</li><li>Explains the work performed and the repair order charges to the customer.</li><li>Handles customer complaints.</li><li>Schedules service appointments.</li><li>Obtains customer and vehicle data prior to arrival when possible.</li><li>Greets customers in a timely, friendly manner and obtains vehicle information.</li><li>Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.</li><li>Refers to service history, inspects vehicle, and recommends additional needed service.</li><li>Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.</li><li>Provides a complete and accurate written cost estimate for labor and parts.</li><li>Establishes &ldquo;promised time.&rdquo; Checks with dispatcher, if necessary.</li><li>Obtains customer's signature on repair order; provides customer with a copy.</li><li>Establishes customer's method of payment. Obtains credit approval, if necessary.</li><li>Notifies dispatcher of incoming work.</li><li>Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.</li><li>Implements and maintains a service marketing program.</li><li>Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.</li><li>Ensures that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly.</li><li>Keeps service department forms, menus and pricing guides up to date.</li><li>Implements a quality control process to eliminate comebacks.</li><li>Maintains high customer satisfaction standards.</li><li>Handles telephone inquiries regarding appointments and work in process.</li><li>Inspects all vehicles for body work, informs customer if work is needed and provides an estimate for body work.</li><li>Maintains a professional appearance.</li><li>Keeps work area clean.</li><li>Other tasks as assigned</li></ul><p>Job Type: Full-time</p><p>Pay: AED3,000.00 - AED4,000.00 per month</p><p>Language:</p><ul><li>Arabic (Required)</li></ul>

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