automotive service director

Virtucruit

Overview The Product Director will drive product vision, design, and execution, ensuring the platform delivers best-in-class digital automotive services.VirtuCruit is partnering with a leading Saudi group to recruit a Product Director for a new automotive platform headquartered in Riyadh. Responsibilities <ul><li>Define product vision and roadmap.</li><li>Lead UX/UI and product design strategy.</li><li>Manage end-to-end product lifecycle from concept to launch.</li><li>Collaborate with tech, commercial, and operations teams.</li><li>Ensure features align with customer needs and market trends.</li></ul> Qualifications <ul><li>12+ years in product leadership.</li><li>Experience in digital platforms or automotive marketplaces.</li><li>Strong background in UX/UI and product analytics.</li></ul> What This Role Offers A career-defining opportunity to build a platform product suite from the ground up. Required Skills <ul><li>Automotive</li><li>Offers</li><li>Operations</li><li>Product Design</li><li>Features</li><li>Analytics</li><li>Strategy</li><li>Design Leadership</li></ul><img src="https://www.jobg8.com/Tracking.aspx?wQojzMn37u%2beIT05JWHcCufW3lr1H9Aur" width="0" height="0" />

Product Director Digital Automotive Services

VirtuCruit is partnering with a leading Saudi group to launch an automotive platform headquartered in Riyadh. We are seeking a Customer Experience Director to design a world-class customer journey and service culture.Role OverviewThe CX Director will establish customer experience frameworks, build omnichannel support, and ensure exceptional service delivery from launch.Key Responsibilities<ul><li>Journey Mapping: Design end-to-end customer journeys for all platform touchpoints.</li><li>Service Operations: Establish call centers, chatbots, and digital support tools.</li><li>Customer Insights: Use data to track satisfaction, NPS, and loyalty KPIs.</li><li>Training: Implement customer service training for front-line teams.</li><li>Continuous Improvement: Lead initiatives to enhance the customer lifecycle experience.</li></ul>Qualifications & Experience<ul><li>12+ years of CX leadership in automotive, retail, or digital platforms.</li><li>Strong CRM and customer service systems knowledge.</li><li>Experience in building CX functions from the ground up.</li></ul>What This Role OffersA career-defining opportunity to set the gold standard for customer experience in Saudi Arabias automotive sector. Required Skills: <ul><li>Automotive</li><li>Offers</li><li>Operations</li><li>CRM</li><li>Service Delivery</li><li>Customer Experience</li><li>Retail</li><li>Continuous Improvement</li><li>Design</li><li>Customer Service</li><li>Leadership</li><li>Training</li></ul><img src="https://www.jobg8.com/Tracking.aspx?St%2ffOczetkbIEP7Oz28Mzob4Y52tg1dft" width="0" height="0" />

Customer Experience Director

Behm Consulting LLC

Director, Parts &amp; ServiceLocation: Milwaukee, WICompany: Paper Machinery CorporationPaper Machinery Corporation (PMC) is the world&rsquo;s leading designer and manufacturer of advanced forming machines for paperboard cups and containers. With customers in more than 40 countries, we pride ourselves on delivering innovation, reliability, and world-class customer support.We are seeking an experienced and customer-focused Director, Parts &amp; Service to lead our Parts and Service organization. As a key member of the leadership team, this individual will oversee Customer Service, Field Service, and Technical Support/Training functions while building a best-in-class service operation that supports our machines throughout their entire lifecycle.Key Responsibilities<ul><li>Lead, coach, and develop a team consisting of:</li><li>Three Customer Service Representatives</li><li>Two Technical Support &amp; Training Specialists (phone and field-based)</li><li>Customer Service Manager</li><li>Field Service Manager</li><li>Drive a customer-centric culture across all service and support functions.</li><li>Oversee global parts and service operations (~$30M annual revenue).</li><li>Ensure accurate and competitive parts pricing, margins, and mark-ups while maintaining profitability.</li><li>Collaborate with Sales, Engineering, and Assembly teams to align customer support strategies with business objectives.</li><li>Manage field service scheduling, technical support, training programs, and operational manuals (developed with 3rd-party and internal resources).</li><li>Ensure timely customer communication, issue resolution, and service reporting.</li><li>Implement strategies to grow aftermarket revenue (service contracts, parts sales, training programs, etc.).</li><li>Develop and maintain systems for service documentation, bulletins, and online customer resources.</li><li>Partner with leadership to define and execute proactive service and parts revenue growth strategies.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Business, Engineering, or related field.</li><li>Minimum 5 years leadership experience within a capital equipment or engineer-to-order environment.</li><li>Capital Equipment experience preferred.</li><li>Proven background managing both phone-based and field-based service organizations.</li><li>Demonstrated ability to manage P&amp;L responsibility for service operations.</li><li>Strong business acumen with expertise in parts pricing, margins, and mark-ups.</li><li>Excellent communication skills with both internal teams and external customers.</li><li>Ability to transform and innovate processes to deliver cutting-edge customer support solutions.</li></ul>Compensation &amp; Schedule<ul><li>Competitive salary, with anticipated compensation aligned with executive-level roles (previous hire benchmark: $180,000 annually, depending on experience).</li><li>Comprehensive benefits package.</li><li>Full-time, on-site leadership position.</li></ul>Job Type: Full-timePay: Up to $180,000.00 per yearWork Location: In person

Director, Parts and Service

Business Development Director - Strategic Partnerships Job Description: IntroductionVirtuCruit is seeking a Business Development Director to spearhead partnerships and market expansion for a groundbreaking automotive platform in Riyadh.Role OverviewThe BD Director will identify and secure partnerships across the mobility ecosystem, ensuring the platform establishes a strong presence with strategic alliances.Key Responsibilities<ul><li>Identify and secure strategic partnerships across dealers, banks, insurers.</li><li>Build and execute the partnership development strategy.</li><li>Negotiate high-value commercial agreements.</li><li>Explore JV opportunities with regional and global players.</li><li>Monitor partnership performance and ROI.</li></ul>Qualifications & Experience<ul><li>12+ years in business development.</li><li>Strong network in KSA automotive and mobility sectors.</li><li>Proven ability to negotiate and close high-value deals.</li></ul>What This Role OffersThe opportunity to define the ecosystem strategy of a pioneering mobility platform. Required Skills: Automotive Offers Strategic Partnerships Deals Partnerships Strategy Business Development Business<img src="https://www.jobg8.com/Tracking.aspx?Y%2fM5sLum2FqthsWe7EGFBn344zCrgrXXp" width="0" height="0" />

Business Development Director - Strategic Partnerships

VirtuCruit is working with a leading Saudi group to hire an HR Director for a new automotive platform in Riyadh.Role OverviewThe HR Director will build the organizations people strategy, managing talent acquisition, development, and employee engagement from inception.Key Responsibilities<ul><li>Establish HR policies, frameworks, and compliance.</li><li>Drive workforce planning and organizational design.</li><li>Lead recruitment, onboarding, and retention initiatives.</li><li>Build training, L&D, and career progression systems.</li><li>Embed culture and values aligned with Vision 2030.</li></ul>Qualifications & Experience<ul><li>15+ years in HR leadership.</li><li>Proven success in setting up HR for new ventures.</li><li>CIPD/SHRM certification preferred.</li></ul>What This Role OffersThe opportunity to design and lead the people agenda for a transformative automotive business. Required Skills: <ul><li>Automotive</li><li>Talent Acquisition</li><li>Offers</li><li>Compliance</li><li>Recruitment</li><li>HR Policies</li><li>Employee Engagement</li><li>Onboarding</li><li>Strategy</li><li>Planning</li><li>Design</li><li>Business Leadership</li><li>Training</li></ul><img src="https://www.jobg8.com/Tracking.aspx?wQojzMn37u97zKM0jXEGRolHi9D0bcoLr" width="0" height="0" />

HR Director

AUTOMOTIVE TECHNOLOGY EXPERTS

<div>Champions Do More:
<div>
At Automotive Technology Experts (ATE), we understand the importance of providing fast and accurate vehicle diagnostic scanning and calibration services. We service hundreds of customers that rely on us to ensure that the repairs they have completed are safe and that the vehicle will operate as the manufacturer had intended.</div><div></div><div> 
ATE was founded in 2019 to provide technological and electrical repair expertise in the collision industry that struggles to stay current with the rapidly changing technology in vehicles. We employ technicians across the country. Our growth will continue as we add team members that strive to be the best, commit to taking care of our customers, and continue to train so that they can accomplish team goals and obtain career advancement opportunities.</div><div></div><div> 
JOB PURPOSE: The ATE Director of Glass Expansion is a critical leadership role responsible for overseeing the establishment and growth of Automotive Technology Experts&rsquo; (ATE) automotive glass repair and replacement division. This position will build foundational processes, teams, and infrastructure to support both retail and sublet/fleet service operations. In addition, the Director will establish strategic partnerships with collision centers to strengthen ATE&rsquo;s market presence and reputation in the automotive glass industry.</div><div>
This role will serve as a hands-on operator, applying industry expertise and a growth-focused mindset to drive performance, quality, and customer satisfaction.</div>
Responsibilities:
<ul><li>Build the Business: Lead the end-to-end launch of our glass repair and replacement services, including strategic planning, vendor selection, and service delivery models.</li><li>
Sales Strategy: Develop and execute effective sales strategies to drive revenue growth and expand ATE&rsquo;s market share.</li><li>
Hands-On Execution: Directly engage in day-to-day operations including technician support, glass management system configuration, and customer interactions, to drive progress, resolve issues, and ensure successful business launch and scaling.</li><li>
Operational Leadership: Develop scalable workflows, standard operating procedures, and training programs to ensure consistent, high-quality service.</li><li>
Operational Transition: Develop and implement a process to efficiently onboard new glass locations and transition operational ownership to ATE DOs once market reaches a steady state.</li><li>
Partnership Management: Cultivate and manage relationships with internal and external stakeholders, including fleet partners and collision center leadership.</li><li>
Perform additional duties as assigned to support ATE&rsquo;s strategic growth and operational goals.</li></ul>
Qualifications:
<ul><li>Bachelor&rsquo;s degree in business, operations, or related field preferred&mdash;or equivalent experience.</li><li>
7+ years of experience in the automotive glass repair/replacement industry, with a demonstrated track record of launching or scaling a similar business.</li><li>
Proficient with glass management systems, preferably Omega EDI.</li><li>
Strong understanding of glass TPAs, insurance claims, and OEM requirements.</li><li>
Proven ability to scale field operations, lead cross-functional teams, and manage multiple projects at varying stages of development.</li><li>
Demonstrated ability to lead, mentor, and manage field or operational teams in a fast-paced, service-oriented environment.</li><li>
Comfortable operating in ambiguous environments and building new processes from the ground up.</li><li>
Strong technological skills, including but not limited to: Outlook, Teams, PowerPoint, Word, etc.</li><li>
Excellent interpersonal, communication, and presentation skills, with the ability to influence across all levels.</li><li>
Exceptional professionalism with a passion for the industry and an unwavering commitment to operational excellence.</li><li>
Ability to travel 50%-75% overnight/by air.</li><li>
Valid driver&rsquo;s license with a safe driving record.</li><li>
Ability to lift and carry up to 50 lbs. and must be able to stand for long periods of time in automotive shop environments.</li><li>
Experience working within or alongside collision centers strongly preferred.</li></ul>
Benefits:
<div>
The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:</div><ul><li>
Medical Insurance</li><li>
Dental Insurance</li><li>
Vision Insurance</li><li>
Group Life Insurance</li><li>
Disability Insurance</li><li>
401k Retirement Plan with match</li><li>
Referral Bonus (&ldquo;Cash From Crash&rdquo;)</li><li>
5 Paid Holidays</li></ul><div></div><div> 
We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.</div><div></div><div> 
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.</div>
Posted Min Pay Rate: USD $120,000.00/Yr. Posted Max Pay Rate: USD $145,000.00/Yr.</div>

ATE – Director, Glass Strategy & Expansion

Robinson & Co (Singapore) Pte Ltd

Overview of the role Procure cost effective parts for day-to-day requirements of vehicle service, repair, and refurbishment. Expand the part stock level on service-related items for all Electric vehicles. Manage and Maintain the physical parts storage at service location. Liaise with both internal parts stakeholders and with the brands. Create up to date reporting and develop forward stock planning programs What you will do <ul> <li>Monitor sales and assist to achieve branch Net sales and Profits in comparison to targets on daily and monthly basis.</li> <li>To order day to day requirement and deliver the parts as per ETA, measured through monthly review report.</li> <li>Responsible for perpetual and annual stock inventory for effective stock management, sufficient supplies to market needs and avoid any over stock situations.</li> <li>Assist Sales and Service departments to maximise accessories stock.</li> <li>Perform team purchase orders, GR, and IV are done on time and as per company standards.</li> <li>Procure parts through cost effective method for used vehicle refurbishment which will meet standards</li> <li>Assist team in achieving customer service values in meeting the needs and expectations of the customers</li> </ul> Required skills to be successful <ul> <li>Parts Inventory Knowledge</li> <li>EV Parts experience</li> <li>Excellent communication (written and spoken) & Interpersonal skills</li> <li>Good PC skills including proficiency in MS Office, MS Excel & MS Power Point</li> </ul> About the team The role will report to the Retail Director and you will be working in a busy warehouse environment. What equips you for the role <ul> <li>Diploma in relevant Engineering or equivalent</li> <li>5 years in a similar role within automotive and 2 years in supervisor role</li> <li>Customer focused and communication skill</li> <li>Proficient in Microsoft Office</li> </ul> About Al-Futtaim Automotive A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM as well as Electric Vehicle brands. We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment. What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.<img src="https://www.jobg8.com/Tracking.aspx?GNl9oJpztr9itU%2faWEtny9fIrP8iBPGzk" width="0" height="0" />

Parts Advisor Al-Futtaim Automotive BYD

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