av support specialist

Memorial Sloan Kettering Cancer Center

<p>Department: Informatics &amp; Information Technology
Location: New York, NY
Salary: 35.59 - 55.18 USD Hourly</p>
<br><div><div><div><h5 class="jobSectionHeader"><b>Job details</b></h5>
<div><div><div><div><div><div><div><p><b>About Us:</b></p></div></div></div></div></div></div></div><p><br>
</p><p>The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe.</p><p><br>
</p><div><div><p><b>Exciting Opportunity at MSK:</b> Lead AV Specialist</p></div><p></p><div><p>
This position supports MSK&rsquo;s mission by delivering exceptional, reliable audiovisual experiences for high‑profile meetings, events, and conferences. The Lead AV Specialist ensures all technology&mdash;from audio systems to complex video routing&mdash;performs seamlessly. The role blends technical expertise, client support, collaboration, and hands‑on event execution to maintain MSK&rsquo;s high standards for communication and presentation.</p></div><p></p><div><p><b><br>
Role Overview</b></p></div><p></p><div><ul><li><p>
Deliver end‑to‑end setup, operation, and breakdown of complex AV systems for live events and meetings.</p></li></ul></div><div><ul><li><p>
Operate and manage video matrix switchers, codecs, audio consoles, and integrated room systems.</p></li></ul></div><div><ul><li><p>
Troubleshoot technical issues in real time during live events with a high degree of accuracy and composure.</p></li></ul></div><div><ul><li><p>
Partner closely with Conference Center Coordinators, Field Services, and cross‑functional teams to support event needs.</p></li></ul></div><div><ul><li><p>
Provide on‑site technical guidance to presenters, clients, and junior team members.</p></li></ul></div><div><ul><li><p>
Assist supervisor with training staff on new technologies and best practices.</p></li></ul></div><div><ul><li><p>
Track, maintain, and organize AV inventory, equipment racks, podiums, and cable infrastructure.</p></li></ul></div><div><ul><li><p>
Support layout and room setup needs, including moving tables, chairs, and conference furniture.</p></li></ul></div><div><ul><li><p>
Contribute design concepts and recommend improvements for new and existing AV systems.</p></li></ul></div><p></p><div><p><b><br>
Key Qualifications</b></p></div><p></p><div><ul><li><p>
Demonstrated expertise across AV technologies, including microphones, mixers, DSPs, Dante, projectors, and video transmission.</p></li></ul></div><div><ul><li><p>
Strong understanding of video transport (NDI, SDI, category cable), video switchers, and patch bay routing.</p></li></ul></div><div><ul><li><p>
Proficiency with basic video conferencing and codec configuration.</p></li></ul></div><div><ul><li><p>
Proficient in Microsoft PowerPoint, Word, Excel, and Outlook.</p></li></ul></div><div><ul><li><p>
Strong organizational, communication, and client‑facing skills with responsiveness to inquiries.</p></li></ul></div></div><div><div><ul><li><p>
Ability to manage multiple tasks simultaneously while maintaining accuracy and progress tracking.</p></li></ul></div><p></p><div><p><b><br>
Core Skills</b></p></div><p></p><div><ul><li><p>
Calm, decisive problem‑solving under pressure, especially during live events.</p></li></ul></div><div><ul><li><p>
Effective team collaborator who supports both peers and clients with clarity and professionalism.</p></li></ul></div><div><ul><li><p>
Self‑starter who demonstrates autonomy, ownership, and initiative.</p></li></ul></div><div><ul><li><p>
Quick learner able to adapt to evolving technology and workflows.</p></li></ul></div><div><ul><li><p>
Strong attention to detail with commitment to safety, efficiency, and delivering a polished client experience.</p></li></ul></div><p></p><div><p><b>
Additional Information:</b></p></div><p></p><div><ul><li><p>
Schedule: 6:30am-2:30pm Mon-Fri, plus OT as needed.</p></li></ul></div><div><ul><li><p>
Location: On Site- 430 East 67th Street (RRL), New York, NY</p></li></ul></div><div><ul><li><p>
Reporting To Audio Visual Supervisor</p></li></ul></div><p></p><div><p><b><br>
Helpful Links:</b></p></div><p></p><div><ul><li><p>
Compensation Philosophy</p></li></ul></div><div><ul><li><p>
Benefits</p></li></ul></div></div><p><br>
</p>Pay Range: $35.59 - $55.18<p><br>
</p>FSLA Status: Non-Exempt<p><br>
</p><p><b>Closing</b>:
</p><p></p><p>At MSK, we believe in fair, competitive pay that reflects your job, experience, and skills.</p><p></p><p>
MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.</p><p></p><p>
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.</p>
</div></div><div><div><div><div><p>Application Process</p>
<div><div><div><ul><li><div><b>01</b></div>
<div><p><b>Step 1:</b></p>
<p>Complete an Online Application</p>
</div></li><li><div><b>02</b></div>
<div><p><b>Step 2:</b></p>
<p>Interview Process</p>
</div></li><li><div><b>03</b></div>
<div><p><b>Step 3:</b></p>
<p>Provide References</p>
</div></li><li><div><b>04</b></div>
<div><p><b>Step 4:</b></p>
<p>Extension of Job Offer</p>
</div></li><li><div><b>05</b></div>
<div><p><b>Step 5:</b></p>
<p>Onboarding</p>
</div></li><li><div><b>06</b></div>
<div><p><b>Step 6:</b></p>
<p>New Employee Orientation</p></div></li></ul></div></div></div></div></div></div></div></div><div></div>

Lead AV Specialist

ESPN

<div><p>The Enterprise Technology mission is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross-company collaborative innovation. Our group drives competitive advantage by enhancing our consumer experiences, enabling business growth, and advancing operational excellence.</p><p></p><p><b><br>
TEAM DESCRIPTION</b></p><p>
As a <b>Premier Services VTC Analyst</b>, you'll be a key member of the Premier Services Team&mdash;a specialized, trusted group known for fast response, grace under pressure, and an obsession with getting it right the first time. This role uniquely combines white-glove VIP concierge style technology support with deep expertise in modern AV and collaboration ecosystems.</p><p>
You'll support VIP and general population of customers with their complete technology needs while specializing in video conferencing, collaboration platforms, and meeting room technologies. If you love solving problems that matter at the highest levels of an organization and thrive on variety&mdash;from troubleshooting a laptop to optimizing a boardroom AV system&mdash;this is where you belong.</p><p><b>
WHAT YOU&rsquo;LL DO</b></p><ul><li><p>
Provide rapid, priority response to issue reports via ticket, phone, chat, or in-person, etc &mdash;24/7 as needed.</p></li><li><p>
Deliver a seamless, white-glove experience across devices, offices, and events.</p></li><li><p>
Acquire, configure, and deploy connected devices, and peripherals, ie. Codecs, TV, desktop and mobile devices etc.</p></li><li><p>
Document all work performed in the form of tickets via ITIL tools and processes</p></li><li><p>
Collaborate closely with vendors and internal partners.</p></li><li><p>
Troubleshoot, Isolate and resolve issues to minimize downtime.</p></li><li><p>
Support and optimize Microsoft Teams Rooms, Cisco Room Systems, Crestron XIO, Appspace, Vyopta, Pexip, and other unified communication platforms.</p></li><li><p>
Provide expert on-site meetings and event support&mdash;ensuring every presentation, broadcast, and high-profile call runs flawlessly. Trained and capable if acting as A.1, TD, Camera operation</p></li><li><p>
Monitor performance metrics and implement proactive improvements, UAT, and proactive maintenance using all available tools.</p></li><li><p>
Maintain accurate configuration, change, and asset documentation aligned with enterprise standards.</p></li><li><p>
Work occasional overtime as needed to complete critical requests or provide continuity during coverage transitions</p></li></ul><p></p><p><b><br>
REQUIRED QUALIFICATIONS &amp; SKILLS</b></p><ul><li><p>
Minimum of 3 years of related work experience, including technical support experience in enterprise environments</p></li><li><p>
Field experience supporting executives or VIP users in a fast-paced environment</p></li><li><p>
Proven track record of delivering white-glove, concierge-level technical support</p></li><li><p>
Fluency with Windows, macOS, iOS, Android, Active Directory, Cisco VOIP, JAMF, Citrix, VPN, and Microsoft 365.</p></li><li><p>
Deep knowledge of Microsoft Teams Rooms, Cisco Control Hub, Crestron XIO, Appspace, Vyopta, and Pexip CVI.</p></li><li><p>
Strong grasp of signal flow, conferencing hardware, and troubleshooting from component to cloud.</p></li><li><p>
Calm, confident communicator with exceptional customer-service instincts and executive presence.</p></li><li><p>
Highly organized, detail-oriented, and comfortable managing multiple priorities independently.</p></li></ul><p></p><p><b><br>
PREFERRED QUALIFICATIONS</b></p><ul><li><p>
Experience supporting live events and executive/VIP meetings.</p></li><li><p>
Familiarity with LLM or Generative AI tools that enhance productivity or automate workflows.</p></li><li><p>
Experience with ServiceNow or similar ITIL-based ticketing systems.</p></li><li><p>
Enterprise Platforms: Active Directory, Microsoft 365, Exchange, SharePoint, OneDrive, Citrix, VPN</p></li><li><p>
Exposure to Teams Admin Center, Cisco Control Hub, Pexip, Vyopta, or Appspace.</p></li><li><p>
Experience with Crestron programming, Dante audio, Sennheiser audio systems, and digital audio mixing boards.</p></li><li><ul><li>nix operating system administration skills/experience.</li></ul></li><li><p>
HTML, CSS, and JavaScript literacy.</p></li><li><p>
Relevant advanced certifications:</p><ul><li><p>
CTS (Certified Technology Specialist) or CTS-D/CTS-I</p></li><li><p>
CCNA (Cisco Certified Network Associate) or higher</p></li><li><p>
ITIL Foundation or ITIL Practitioner</p></li><li><p>
Microsoft certifications (Azure, Teams, Modern Desktop Administrator)</p></li><li><p>
Cisco certifications (CCNP Collaboration, Webex specialist)</p></li></ul></li></ul><p></p><p><b><br>
EDUCATION</b></p><ul><li><p>
Bachelor's degree in Computer Science, Engineering, AV/Video Production, or related technical field&mdash;or equivalent hands-on experience with relevant certifications</p></li><li>An employee at this level is establishing skill/knowledge in a given functional field, likely building on a minimal amount of professional experience</li></ul><br>
The hiring range for this position in NYC is $102,100 to $136,900 per year based on a 40 hour work week. The amount of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate&rsquo;s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.</div>

Premier Services VTC Analyst

Sysco

<div><p><i>This is a hybrid position requiring an on-site presence 3 to 4 days per week. Please note that the number of days on-site can increase based on business needs.</i></p><p></p><p><b><br>
Summary:</b></p><p>
The Functional Analyst, A/V Media Services supports the implementation and operational management of enterprise-grade AV and conferencing systems across our global corporate offices. This role is critical in ensuring seamless communication and collaboration experiences for our employees and stakeholders. The ideal candidate will have experience in AV technologies, conferencing platforms, and infrastructure, with a high focus on exceptional customer service and executive-level support.</p><p>
The Functional Analyst, collaborates with Product Owner/Platform Owner and Senior A/V Analyst and partners with our Global Infrastructure team to deliver ongoing maintenance, support, lifecycle management and continuous improvement of our meeting rooms and event spaces</p><p></p><p><b>
Responsibilities:</b></p><ul><li><p>
Provide operational support for platforms including Microsoft Teams, Webex, Cisco conferencing solutions, and other room control systems (e.g., Crestron, Logitech, Neat, etc.).</p></li><li><p>
Act as Tier 1-2 support, escalating complex or systemic issues as needed.</p></li><li><p>
Coordinate with vendors and internal teams to support successful delivery.</p></li><li><p>
Assist in evaluating new AV technologies and follow established AV standards and best practices.</p></li><li><p>
Participate in AV‑related projects such as new room deployments, upgrades, and system refreshes.</p></li><li><p>
Ensures up to date inventory of all A/V related assets.</p></li><li><p>
Participates in the daily stand-ups, sprint reviews, and retrospectives to update progress, highlight and resolve impediments</p></li><li><p>
Completes required documentation to communicate required information to deployment, maintenance, service, and business teams</p></li><li><p>
Provides production support and helps drive down technical debt</p></li><li><p>
Develops customer relationships by listening and understanding the customer, anticipating, and providing solutions to customer needs, and prioritizing customer satisfaction</p></li><li><p>
Develop documentation and provide training to users as appropriate</p></li><li><p>
Define potential improvement changes to resolve errors, prevent the recurrence of problems or improve system maintainability and stability</p></li><li><p>
Provide SME around product(s) function and works with Product Owner and Business Partners to refine requirements/functionality</p></li></ul><p></p><p><b>
Education</b></p><ul><li><p>
Bachelor's degree in CS or equivalent</p></li></ul><p></p><p><b>
Mandatory Experience:</b></p><ul><li><p>
2-4 years of experience in supporting enterprise conferencing or A/V systems (conference rooms, collaboration tools, room hardware).</p></li><li><p>
AV and IT related certifications are a plus (e.g., CTS, Microsoft, Crestron Fundamentals, Network+)</p></li><li><p>
Basic knowledge of continuous integration / continuous delivery practices</p></li></ul><p></p><p><b>
Competencies:</b></p><ul><li><p>
Demonstrated customer‑service mindset, with a focus on end‑user experience and issue resolution.</p></li><li><p>
Basic understanding of AV signal flow, room design concepts, and AV networking fundamentals.</p></li><li><p>
Ability to follow global AV standards and deployment guidelines.</p></li><li><p>
Ability to manage multiple support requests, prioritize incidents, and meet response expectations in a fast‑paced environment</p></li><li><p>
Collaborative team player with a willingness to learn and grow within the AV and conferencing domain.</p></li><li><p>
Demonstrated &ldquo;agile-development&rdquo; mindset with strong customer-focus &amp; results-orientation</p></li><li><p>
Effective interpersonal, teamwork and collaboration skills</p></li><li><p>
Strong analytical and business problem solving skills</p></li><li><p>
Strong communication and documentation skills</p></li></ul><p></p><p>
#LI-HR1</p></div>

Functional Analyst - A/V Media Services

AVI-SPL

<div>Description:
<div><b>
WHO WE ARE</b></div><div></div><div><br>
AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.</div><div><br>
</div><p>Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.</p><p></p><p><b><br>
WHAT YOU&rsquo;LL DO</b></p><p></p><div><br>
The Onsite Maintenance Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.</div><p></p><p><b><br>
Day-To-Day Responsibilities:</b></p><br>
<div></div><ul><li>
Setup and breakdown of conference spaces to meet the customers event needs</li><li>
Perform preventative maintenance tasks to help maintain customer spaces including but not limited to: ensuring that all technology works as designed and testing/repairing various hardware components</li><li>
Clean various AV equipment including but not limited to: camera lenses, monitors and equipment fans.</li><li>
Responsible for job site documentation and providing client training on the AV Technology as needed</li><li>
Perform support tasks in a timely and quality conscious manner including but not limited to: meeting support, installing non-complex AV components, and video/audio recording support where applicable</li><li>
Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL</li><li>
Understand and adhere to local safety standards for all site duties</li><li>
Setup, operate and troubleshoot various audio/video systems</li><li>
Travel to various job sites as required</li></ul><p></p><p><b><br>
Items to Consider:</b></p><br>
<p></p><ul><li>
AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.</li><li>
This position will generally work on customer sites and may deal with a construction site type of work environment.</li></ul><p></p><p><b><br>
WHAT WE&rsquo;RE LOOKING FOR</b></p><p></p><p><b><br>
Must-Haves:</b></p><br>
<p></p><ul><li>
Ability to effectively communicate with employees, customers and colleagues</li><li>
Ability to use hand and power tools in a safe and efficient manner including soldering &amp; crimping connectors</li><li>
Ability to work and think independently and ensuring to meet deadlines</li><li>
Intermediate computer knowledge</li><li>
Knowledge of basic signal flow for audio, video and control</li><li>
Valid Driver&rsquo;s License and a Motor Vehicle Record that meets AVI-SPL driving standards</li><li>
Minimum of a High School Diploma or equivalent</li><li>
Minimum of 1-3 years of experience in Audio visual support</li><li>
Experience working with ticketing tools like ServiceNow</li><li>
QSYS certified</li></ul><p></p><p><b><br>
Nice-To-Haves:</b></p><br>
<p></p><ul><li>
Formal education in Electronics or related field preferred</li><li>
Preferred external training:<ul><li>
AMX Intro to Networking for AV Professionals</li><li>
Crestron Professional Installation</li><li>
Exton AV Associate Certification</li><li>
AVIXA Quick Start to the Audio-Visual Industry</li><li>
AVIXA CTS General Certification</li></ul></li><li>
Experience managing and updating assets in ServiceNow</li><li>
Minimum of 1 &ndash; 3 years of audiovisual integration experience preferred</li></ul><p></p><p><b><br>
WHY YOU&rsquo;LL LIKE WORKING HERE</b></p><br>
<p></p><ul><li>
Medical benefits, including vision and dental</li><li>
Paid holidays, sick days, and personal days</li><li>
Enjoyable and dynamic company culture</li><li>
Training and professional development opportunities</li></ul><p></p><p><b><br>
MORE ABOUT US</b></p><p></p><p><br>
AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.</p></div>

Onsite Maintenance Technician

NovaStar Financial

<p>Key Responsibilities：</p><p>● Provide technical support and consultation to customers.</p><p>● Share documentation, software updates, and instructions.</p><p>● Visit customer sites for hands-on support.</p><p>● Collect industry trends and customer feedback to improve products and services.</p><p>Qualifications：</p><p>● Strong knowledge of electronics, IT, or networking, with hands-on system debugging experience.</p><p>● Experience with LED display control, video processing, or Pro-AV systems preferred.</p><p>● Proficient in software operation and device configuration.</p><p>Job Types: Full-time, Contract<br/>Contract length: 24 months</p><p>Pay: ﷼15,000.00 - ﷼30,000.00 per month</p><p>Work Location: In person</p>

Technical Support Engineer

Screen Innovations

<div><h2 class="jobSectionHeader"><b>About Screen Innovations</b></h2><p>
Screen Innovations is a leader in premium projection screens and motorized shading solutions. We design, manufacture, and support products that transform residential and commercial spaces. Our dealer network relies on our technical support team to deliver exceptional service at every stage&mdash;from installation to long-term product support.</p><h2 class="jobSectionHeader"><b>
Role Summary</b></h2><p>
The Technical Support Specialist initiates, coordinates, and executes technical support for our dealers and installers in the audio/video, shading, and window covering industry. This role serves as a primary point of contact for our dealer network, providing expert-level assistance with product installation, programming, and troubleshooting across our screen and shade product lines. You will also contribute to content creation, product testing, and cross-functional collaboration to continuously improve the customer experience.</p><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2><ul><li>
Provide technical support to dealers via phone, email, and live chat, including installation guidance, programming assistance, and troubleshooting</li><li>
Answer and handle telephone calls in a professional and timely manner; take accurate and detailed notes with a high degree of professionalism and courtesy</li><li>
Exercise considerable judgment and discretion in handling support-related inquiries</li><li>
Create and manage support cases; coordinate replacement parts and product orders through the sales order process, ensuring products ship in a timely manner</li><li>
Coordinate and schedule troubleshooting appointments, ensuring all parties are informed and kept abreast of schedules</li><li>
Follow up with dealers regarding open support cases to ensure timely resolution</li><li>
Develop content for the AI Help Center, including knowledge base articles, how-to videos, and training materials</li><li>
Maintain and test demo systems and products to ensure up-to-date knowledge of current product lines</li><li>
Collaborate with engineering, production, sales, and other internal teams to identify issues, drive resolutions, and relay field feedback</li><li>
Assist the sales team with technical inquiries, product recommendations, and dealer support as needed</li><li>
Generate and edit Excel spreadsheets with data, charts, and graphs for support metrics and reporting</li><li>
Perform data entry for support figures, metrics, and other relevant information to maintain organized and accessible records</li></ul><h2 class="jobSectionHeader"><b>
What We Offer</b></h2><ul><li>
The opportunity to work with industry-leading products in a growing company</li><li>
A collaborative team environment where your input and expertise are valued</li><li>
Room to grow and develop your career within the organization</li><li>
Hands-on experience with cutting-edge screen and shade technologies</li></ul><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><p><b>
Required:</b></p><ul><li>
Two or more years of related experience in the AV (audio/video) or motorized shading industry; hands-on installation experience strongly preferred</li><li>
Technical or mechanical background with strong problem-solving and analytical skills</li><li>
Excellent customer service and interpersonal skills with a professional and polite phone demeanor</li><li>
Strong written and verbal communication skills</li><li>
Proficient in Microsoft Office Suite (Word, Excel, Outlook)</li><li>
Ability to manage priorities and workflow in a fast-paced environment</li><li>
Reliable, punctual, and self-motivated with a strong work ethic</li><li>
Creative, flexible, and innovative team player with a commitment to excellence</li><li>
Willingness to learn new products, technologies, and processes and grow with the company</li><li>
High school diploma or equivalent</li></ul><p><b>
Preferred:</b></p><ul><li>
Familiarity with Screen Innovations and/or Shade Innovations product lines</li><li>
Prior experience in a technical support or help desk role</li><li>
Experience with CRM or case management systems</li></ul></div>

Technical Support Specialist

Moody's

<div><p>At Moody's, we unite the brightest minds to turn today&rsquo;s risks into tomorrow&rsquo;s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are&mdash;with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody&rsquo;s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we&rsquo;re advancing AI to move from insight to action&mdash;enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.</p><p>
If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.</p><p><b>
Skills and Competencies</b></p><ul><li>
Strong working knowledge of Microsoft Teams and Teams Rooms environments, including troubleshooting and administration.</li><li>
Hands-on experience with AV hardware, including video conferencing systems (e.g., Neat Bars, Poly), camera systems, displays, and audio equipment.</li><li>
Familiarity with AV control systems, preferably Crestron, including basic operation and troubleshooting.</li><li>
Understanding of professional audio systems, ideally with some exposure to Biamp or similar audio processing platforms.</li><li>
Experience supporting live production events, including managing audio, video, and camera systems.</li><li>
Knowledge of digital audio mixers and Dante audio.</li><li>
Knowledge of Vmix, BlackMagic Studio Cameras and switchers.</li><li>
Strong problem-solving and analytical skills, with a proactive approach to identifying and resolving issues.</li><li>
Ability to track, report and collaborate on any technical issues or concerns</li><li>
Ability to prioritize tasks efficiently, perform well under pressure, and demonstrate strong organizational skills in managing and resolving escalated incidents.</li></ul><p><b>
Education</b></p><ul><li>
A Bachelor&rsquo;s degree preferred</li></ul><p><b>
Responsibilities</b><br>
The (UCC) Support role is highly responsive and requires a proactive individual with strong technical and customer service skills. In addition to the core skills and competencies, the role also involves the following:</p><ul><li>
Equipment Moves and Physical Setups for Events: The role has physical demands where the team handles transporting, setting up, and dismantling AV hardware such as (but not limited to) projectors, screens, speakers, microphones, lighting rigs, and associated cabling. This often involves lifting and moving heavy items like large displays and sound systems. Responsibilities include ensuring all systems function properly, minimizing downtime through troubleshooting, and adapting to various situations to deliver event solutions independently or under direction.</li><li>
Pre Event: Thoroughly testing all AV systems prior to events to identify and resolve any technical issues, ensuring all equipment is fully functional and optimized for performance.</li><li>
Event Support: The team will assist in the planning, coordination, and execution of various events. The role requires excellent communication skills, attention to detail, and the ability to work under pressure. This includes providing exceptional VIP support to executive leaders, coordinating events, and ensuring we have resources to enhance their overall experience.</li><li>
Collaboration and Customer Interaction: Work closely with the UCC towers of Operations and Engineering, following agreed processes and engaging in a collaborative approach. Provide excellent customer service managing incidents, service requests, customer interactions and troubleshooting of a range of cutting-edge UCC technologies.</li></ul><p><b>
About the Team</b><br>
Our Unified Communications &amp; Collaboration (UCC) Support team is responsible for delivering seamless communication and collaboration experiences across Moody&rsquo;s global offices. The team&rsquo;s main purpose is to provide expert technical support for meeting rooms, live events, and collaborative technologies, ensuring that employees, executive leadership, and external partners can connect and work together efficiently.</p><p>
For US-based roles only: the anticipated hiring base salary range for this position is $68,900.00 - $99,950.00, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody&rsquo;s also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.</p><p>
Moody&rsquo;s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion or creed, national origin, ancestry, citizenship, marital or familial status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. Moody&rsquo;s also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email accommodations@moodys.com. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications</p><p>
For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.</p><p>
This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.</p><p><br>
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Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody&rsquo;s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.</p></div>

UCC Technical Support Analyst

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