av technician

John Tyler Community College

<div><div><div><ul><li>https://jobs.vccs.edu/postings/97081
</li></ul></div><div><ul><li>Chesterfield, Virginia, United States
</li></ul></div><div><ul><li>Administrative ADP Expense (Brightpoint)
</li></ul></div><div><ul><li>Brightpoint Community College</li></ul></div></div><p></p><div><br>
</div><div><p><b>Title: </b>Technical Support Technician (00145)</p><p><b>
Agency: </b>Brightpoint Community College</p><p><b>
Location: </b>Chesterfield - 041</p><p><b>
FLSA: </b>Exempt</p><p><b>
Hiring Range: </b>$65,000 - $70,000 (Commensurate with experience and qualifications)</p><p><b>
Full Time or Part Time: </b>Full Time</p><p>
Additional Detail</p><div><b><br>
Job Description:</b><div><br>
<br>
<b>Brightpoint Community College </b>is a two-year public institution of higher education and is one of the largest of Virginia&rsquo;s 23 community colleges. The college is located within the Greater Richmond metropolitan area. It serves students and the community at its two campuses, in Chester and Midlothian; online; and in locations throughout its service area. Brightpoint Community College&rsquo;s mission is to provide quality educational opportunities that inspire student success and community vitality. It envisions a success story for every student.</div>
<div><b>Brightpoint offers a robust benefits package</b>, including:</div>
<ul><li><b>State of Virginia employee benefits</b></li>
<li><b>Comprehensive health insurance</b> (medical, dental, and vision)</li>
<li><b>Virginia Retirement System (VRS) participation</b></li>
<li><b>Generous annual leave and paid holidays</b></li>
<li><b>Remote work flexibility</b>, depending on role and departmental needs</li>
<li><b>Professional development opportunities</b></li>
<li><b>Continuous learning programs</b></li>
<li><b>Access to wellness resources and employee assistance programs</b></li>
</ul><div><b>Brightpoint </b>invites applications for an<b> in-office</b> <b>Technical Support Technician</b> position to perform on-site and remote inspection, installation, testing, and repair of microcomputer devices, classroom AV equipment, and peripheral hardware. Provides Tier 1 and Tier 2 support for faculty, staff, and students, ensuring desktop standardization and high-availability classroom infrastructure.<br>
<br>
This position is responsible for providing advanced technical support across desktop computing, audiovisual systems, and telecommunications infrastructure. The role performs in-depth diagnostics and hardware-level repairs on microcomputers, software, and peripheral devices, while also managing the full software lifecycle, including application packaging and automated deployment to maintain standardized environments. The technician diagnoses and resolves complex operating system and application conflicts using diagnostic and data recovery tools, as well as troubleshoots network connectivity issues utilizing TCP/IP fundamentals, PING, and DNS. Additionally, the position supports AV systems by identifying signal failures, hardware issues, and connectivity disruptions, and provides first-level support for IP telephony and related services.<br>
<br>
In addition to technical troubleshooting, this role engages directly with faculty and staff to deliver one-on-one instruction on classroom technologies and new software, ensuring effective adoption and use. The position collaborates with the Lead Technician and Manager of Client Services to identify recurring issues and improve overall Help Desk service delivery. Responsibilities also include maintaining the security and confidentiality of sensitive data and documenting all equipment configurations, installation procedures, and repair activities for departmental reference.<br>
<br>
This role performs other duties as assigned to support operational needs and continuous service improvement.</div>
</div><b>Minimum Qualifications:</b><br>
<div>
<b>Required</b>:</div><ul>
<li>Extensive expertise in personal computer hardware architecture, including the ability to perform deep-dive hardware-level repairs, motherboard diagnostics, and component-level troubleshooting for Windows and Apple systems.</li>
<li>Advanced knowledge of Windows 10/11 and macOS, including registry editing, system recovery, and command-line troubleshooting to resolve complex software conflicts.</li>
<li>Proficiency in utilizing advanced diagnostic and data recovery software to install, set up, and repair common and proprietary application packages.</li>
<li>Ability to configure and employ LAN management tools such as Microsoft Intune to evaluate and improve endpoint performance in a complex WAN/LAN environment.</li>
<li>General knowledge of multimedia infrastructure, including the ability to install media cabling, terminate connections, and troubleshoot physical connectivity issues.</li>
<li>Ability to diagnose and resolve malfunctions in AV control systems, projectors, and audio distribution without requiring deep-level programming knowledge.</li>
<li>Successful completion and passing of a background check.</li>
</ul><b>Additional Considerations:</b><br>
<div>
A college degree in Information Systems or equivalent experience. Substantial experience in modifying, installing, testing, troubleshooting, and repairing microcomputer hardware and peripherals. At least three years of proven experience in IT systems and multimedia equipment troubleshooting. Some Crestron, and Extron programming experience are preferred<br>
<br>
Desired certifications: A+, Network+, CTS, CTS-D, C-EST</div></div></div>

Technical Support Technician (00145)

CBX Solutions

Build Your Career Where You Matter
<br>Join CBX Solutions, the nation’s leading provider of architectural doors, frames, hardware, specialty products, and complete security integration services.
<br>At CBX Solutions, trust and communication are the foundation of how we work. We foster an inclusive, collaborative culture where your voice is heard, your ideas matter, and your career has room to grow. Whether you're a problem-solver, innovator, or passionate about service, you’ll thrive here. Be part of a team that invests in your future, celebrates your success, and values your contribution.
<br><br>
Why Work With Us?
<br>We’re committed to your success, personally and professionally. You’ll have access to:
<br><ul>
<li>Comprehensive Benefits: Health, dental, vision, prescription coverage, life insurance, and 401(k) with company match.</li>
<li>Work-Life Balance: Generous paid time off for rest, family, and self-care.</li>
<li>Career Growth: You’ll benefit from continuous learning, mentorship, and leadership training including access to CBX University, our in-house development program.</li>
<li>Supportive Culture: Innovation, creativity, and teamwork are at the heart of everything we do.</li>
</ul>
The Audio Visual Technician III is a senior field role responsible for installing, configuring, troubleshooting, and commissioning complex audiovisual systems in commercial environments. This position serves as a technical leader on job sites, providing mentorship to junior technicians while ensuring installations meet company standards, project documentation, and customer expectations. In this role, you will demonstrate advanced technical competency, strong leadership skills, and the ability to work independently with minimal supervision.
<br>Essential Functions
<br><ul>
<li>Design, plan and install AV systems</li>
<li>Provide AV installation project oversight and updates</li>
<li>Inventory AV devices and materials intended for installation</li>
<li>Test and verify functionality of newly installed AV systems</li>
<li>Perform AV system maintenance and repair as needed</li>
</ul>
Minimum Qualifications
<br><ul>
<li>Minimum 3-5 years experience installing commercial AV systems</li>
<li>Demonstrated experience leading field installations</li>
<li>Strong understanding of AV signal flow and system architecture</li>
<li>Experience reading and interpreting AV drawings</li>
<li>AVIXA CTS certification (CTS-I preferred)</li>
<li>Manufacturer certifications (Crestron, Q-SYS, Biamp, Extron, Cisco, etc.)</li>
<li>OSHA-10 or OSHA-30 certification</li>
<li>Experience commissioning DSP and control systems</li>
<li>Experience working in healthcare, higher education, or corporate environments</li>
</ul>
Knowledge, Skills and Abilities
<br><ul>
<li>AV rack assembly and wiring</li>
<li>DSP configuration and troubleshooting</li>
<li>Control system installation</li>
<li>Video conferencing platforms (Teams, Zoom, Webex)</li>
<li>Structured cabling installation</li>
<li>Fiber termination and testing</li>
<li>Networked AV technologies</li>
<li>System commissioning and verification</li>
</ul>
Physical Demands
<br>This position requires physical activity consistent with a construction or installation environment. The employee will spend more than two-thirds of their time standing, kneeling, crouching, stooping, using hands to handle or feel, and reaching with hands and arms. Approximately one-third of the time may be spent walking and engaging in verbal communication or listening. Frequent lifting and moving of materials weighing between 25 and 50 pounds is required.
<br><br>
Work Environment
<br>This role may involve travel to project sites and exposure to a variety of environmental conditions. These may include outdoor weather, proximity to forklifts or other heavy machinery, and the use of hand tools or hardware. Employees may be subject to frequent heavy lifting and other physical demands typical of a construction or warehouse environment.
<br><br>
Qualification Requirements
<br>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills, and abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
<br><br>
Equal Opportunity Employer
<br>CBX Solutions is an Equal Opportunity Employer and a VEVRAA Federal Contractor. We are committed to providing equal employment opportunities to all qualified individuals, including minorities, females, protected veterans, and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Audio Visual Technician III

MYB Advanced Technology Systems

<p>We are seeking a skilled and detail-oriented AV Engineer to design, install, configure, test, and support professional Audio-Visual (AV) systems for commercial, residential, and enterprise environments. The successful candidate will be responsible for delivering reliable AV solutions, integrating them with IT and ELV infrastructure, providing technical support, and ensuring all installations meet client requirements, project specifications, and industry standards.</p><p>Key Responsibilities</p><ul><li>Install, configure, and maintain Audio-Visual systems, including:</li><li>Professional Sound Systems</li><li>Public Address (PA) Systems</li><li>Background Music Systems</li><li>Video Conferencing Systems</li><li>Meeting Room and Boardroom Solutions</li><li>Digital Signage Systems</li><li>LED Display and Video Wall Systems</li><li>Projectors and Projection Screens</li><li>Interactive Displays and Smart Boards</li><li>Multimedia Control Systems</li><li>Configure and integrate AV equipment with network infrastructure and IT systems.</li><li>Perform system programming, configuration, and commissioning of AV control and automation systems.</li><li>Diagnose, troubleshoot, and resolve AV, networking, and system integration issues.</li><li>Conduct testing, commissioning, and system acceptance procedures to ensure optimal performance.</li><li>Review AV system drawings, technical submittals, and design documentation.</li><li>Ensure all AV installations comply with project specifications, authority requirements, manufacturer recommendations, and industry standards.</li><li>Provide technical support and training to clients on the operation of installed AV systems.</li><li>Coordinate with project managers, consultants, clients, and subcontractors throughout project execution.</li><li>Supervise technicians during installation, testing, and commissioning activities.</li><li>Support the design team by providing technical input for AV system layouts, equipment selection, and integration requirements.</li><li>Prepare as-built documentation, configuration records, and system handover documentation.</li><li>Maintain system backups, software licenses, network credentials, and project documentation.</li><li>Perform preventive maintenance and periodic health checks on installed AV systems.</li><li>Ensure timely resolution of service requests and client support tickets.</li></ul><p>Key Responsibilities and Accountabilities</p><ul><li>Troubleshooting of Audio-Visual systems and related equipment.</li><li>Basic troubleshooting of network infrastructure supporting AV systems.</li><li>Configuration of AV control processors, DSPs, amplifiers, digital mixers, and networked AV devices.</li><li>Integration of AV systems with existing IT, ELV, and security infrastructure.</li><li>Supervision and technical support of installation teams.</li><li>Participation in project planning, design reviews, and technical meetings.</li><li>Management of system documentation and site credentials.</li></ul><p>Requirements</p><p><b>Education</b></p><ul><li>Bachelor's Degree or Diploma in Electronics Engineering, Electrical Engineering, Telecommunications, Audio Engineering, or a related field.</li></ul><p><b>Experience</b></p><ul><li>Minimum 3-5 years of UAE experience in Audio-Visual systems, system integration, and technical support.</li><li>Hands-on experience with professional audio systems, video conferencing solutions, digital signage, LED displays, and AV control systems.</li><li>Experience in commissioning and troubleshooting integrated AV environments.</li></ul><p><b>Technical Skills</b></p><ul><li>Knowledge of AV signal distribution, audio processing, video transmission, and control systems.</li><li>Understanding of IP networking concepts and AV-over-IP technologies.</li><li>Ability to read and interpret AV schematics, system drawings, and technical specifications.</li><li>Experience with structured cabling and rack integration.</li></ul><p><b>Certifications (Preferred-nice to have)</b></p><ul><li>CTS (Certified Technology Specialist)</li><li>CTS-I (Installation)</li><li>CTS-D (Design)</li><li>CCNA</li><li>Manufacturer certifications from AV industry vendors</li></ul><p><b>Licenses</b></p><ul><li>UAE Driving License (Preferred)</li></ul><p><b>Language</b></p><ul><li>Fluent English (mandatory)</li></ul><p><b>Employment Details</b></p><ul><li>Job Type: Full-time</li></ul><p>Work Location: In person</p>

AV Engineer

Abile Group, Inc.

<div>Overview:
<div>
Abile Group has an exciting and challenging opportunity for a on a Jr. AV Suport Technician (Conference Center) on a 10 year contract providing User Facing and Data Center Services supporting an Intelligence Community customer. All the personnel on the team will work together to support innovative design, engineering, procurement, implementation, operations, sustainment and disposal of user facing and data center information technology (IT) services on multiple networks and security domains, at multiple locations worldwide, to support the IC mission.</div><div></div><div><br>
The right candidate will possess the below skills and qualifications and be ready to handle all responsibilities independently and professionally.</div>
Responsibilities:
<ul><li>Serves as an Conference Center Audio Visual Liaison for all events.
</li><li>Facilitates meetings and engages regularly with customers to:</li><li><ul><li>
Coordinates and plans emerging customer requirements for conference center events.</li><li>
Addresses AV/IT related questions or concerns.</li><li>
Provides situational awareness to Conference Center stakeholders concerning upcoming maintenance of AV/IT systems or technology refresh efforts associated with systems installed in the Conference Center spaces.</li></ul></li><li>
Provides live event support.</li><li>
Maintains IT and AV equipment related to information displays, digital signage, monitors, laptops, video recording devices and other related end user devices.</li><li>
Operates and manages equipment for presentations, sound, lighting and audio/video conferencing.</li><li>
Develops Standard Operating Procedures (SOPs) for utilization of Conference Center equipment.</li><li>
Escalates AV/IT issues to Tier 3 when needed.</li><li>
Provides workstation (thick and thin client), VoIP Device, and voice and video conference support.</li><li>
Resolves AV/IT incidents from cradle to grave, works closely with engineering teams and other ISP Contractor Stakeholders when AV/IT issues require Tier 3 escalation or have dependencies external to the UDS contract.</li><li>
Provides user education and training in basic hardware and software functions.</li><li>
Creates and maintains documentation and SOPs to train new employees.</li><li>
Identifies and executes process improvements and other enhancements that improve operational efficiency.
</li></ul>Qualifications:
<div><b>
Clearance Required:</b>TS/SCI with ability to obtain CI poly.</div><div></div><div><b><br>
Degree and Years of Experience: </b>Associates Degree or an equivalent combination of years of experience and education.
</div><ul><li>3+ years of prior relevant experience.</li></ul><div><b>
Desired Certifications:</b></div><ul><li>
Preferred not required: A+ Certification, N+ Certification, Security + or other DoD 8570.01M certification.</li></ul><div><b>
Required Skills:</b></div><ul><li>
Knowledge in one or more of the following areas:</li><li><ul><li>
AMX, Crestron, and Extron A/V equipment</li><li>
AMX touch panels</li><li>
Camera control</li><li>
Production switcher</li><li>
Audio signals</li><li>
Video signals</li><li>
Understanding of audio mixers and speakers</li><li>
Understanding of audio and video connections</li><li>
Workstations (thin and thick clients)</li><li>
Monitors</li><li>
Audio Visual Services</li><li>
Voice and VTC Support Services</li></ul></li><li>
Excellent troubleshooting capabilities and strong communication skills.</li><li>
Strong work ethic and attention to detail.</li><li>
Strong organizational skills.</li><li>
Strong writing skills (document creation and management).</li><li>
Strong time management skills and ability to work flexible schedules to meet job requirements.</li><li>
Ability to work independently on projects and/or tasks.</li><li>
Ability to regularly stand and walk between buildings on a large campus.</li><li>
Ability to move and lift A/V equipment, monitors, and other hardware.</li><li>
Experience and/or knowledgeable with; Windows 7; Windows 10.</li><li>
Technical understanding of Microsoft Office applications (Outlook; Word; Excel; PowerPoint; etc.).</li><li>
Team player and willing to both share knowledge and learn from others to ensure team's success.</li><li>
Enthusiasm and ability to adapt to new and changing technologies
</li></ul>About Abile Group, Inc.:
<div>
Abile Group, LLC. was formed in July 2004 to partner with the Intelligence Community and their Contractors in the areas of Enterprise Analytics &amp; Performance Management, IT &amp; Systems Engineering and Program &amp; Project Management. We have significant experience with the Federal Government and are an EDWOSB dedicated to our employees and clients. We are looking for high performing employees who enjoy providing advice and guidance along with solutions development and implementation support, crafted by combining industry best practices with the clients&rsquo; subject matter experience and Abile&rsquo;s breadth of expertise.</div>
Hiring Statement:
<div>
Abile is committed to hiring the most qualified and best fit person for the job - always has, always will. Anyone requiring reasonable accommodations should email careers@abilegroup.com with requested details. A member of the HR team will respond to your request within 2 business days.</div><div></div><div><br>
Please review our current job openings and apply for the positions you believe may be a fit. If you are not an immediate fit, we will also keep your resume in our database for future opportunities.</div></div>

Jr. Audio Visual Support Technician (Conference Center)

Corps Solutions

<div><div><div><b>Helpdesk Tech</b><b>nician</b><b> </b><b>&ndash;</b><b> </b><b>Mid-</b><b>Level</b><b> / AV Specialist</b></div>
Quantico, VA</div>
<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>The Helpdesk Tech reports to the MSTP Project Manager and receives work direction derivatives from the Helpdesk Lead.</p>
</div>
<div><p><b>ESSENTIAL DUTIES AND RESPONSIBILITIES</b></p>
</div>
<div><ul><li><p>Provide Tier 2 Help Desk support, including advanced troubleshooting of configuration issues, software installations, and hardware repair (inhouse or depot/warranty coordination).
</p></li></ul></div><div><ul><li><p>Manage and support MSTP VTC scheduling, ensuring reliable bridge connectivity and resolving AVrelated technical issues.
</p></li></ul></div><div><ul><li><p>Support multisite collaborative events involving integrated voice, video, and realtime services; ensure AV readiness for exercises and planning events.
</p></li></ul></div><div><ul><li><p>Coordinate contractor support and maintenance activities for MSTP audiovisual systems.
</p></li></ul></div><div><ul><li><p>Maintain and update asset management data, ensuring hardware/software tracking accuracy in accordance with USMC IT Asset Management Guide.
</p></li></ul></div><div><ul><li><p>Assist in planning and executing desktop client upgrades (Windows or future releases), troubleshooting deployment issues as they arise.
</p></li></ul></div><div><ul><li><p>Create or update SOPs/desktop procedures for recurring technical tasks.
</p></li></ul></div><div><ul><li><p>Coordinate issue resolution related to asset tracking, technical refresh, and lifecycle sustainment of MSTP IT systems.
</p></li></ul></div><div><ul><li><p>Support SAAR processing for access requests across MCEN, coalition, and joint networks.</p>
</li></ul></div><div><p><b>EDUCATION</b>
</p></div><div><ul><li><p>Information Assurance Technical (IAT) Level II: Baseline Certification ‐ IAW DoD 8140.01 required (CCNA Security, CySA+, GICSP, GSEC, Security+ CE, SSCP); a minimum of one valid Computing Environment (CE)/Operating System (OS) Certificate (i.e. MS Windows Server 2012 R2 Cert, MS Windows 10 cert, a VMware 6.0 Cert); and at least 3 years in IA technology or a related area.</p>
</li></ul></div><div><ul><li><p>Must possess and maintain training and certifications sufficient to be granted privileged access to Marine Corps information technology (IT) and information systems (IS)</p>
</li></ul></div><div><p><b>EXPERIENCE</b></p>
</div>
<div><ul><li><p>Minimum five years of operational military or DoD IT experience supporting A/V systems, VTC operations, or collaboration environments.
</p></li></ul></div></div><div><div><ul><li><p>Minimum three years of handson experience administering Cisco Call Manager, VTC endpoints, or unified communications systems at the enterprise level.
</p></li></ul></div><div><ul><li><p>Minimum two years providing Tier 2 Help Desk support, including configuration troubleshooting, software installs, and hardware diagnostics.
</p></li></ul></div><div><ul><li><p>Minimum two years of experience supporting secure mobility solutions, including Purebred certificate management and BlackBerry UEM administration.</p>
</li></ul></div><div><p><b>CORE SKILLS/COMPETENCIES
</b></p></div><div><p><i>Required Knowledge, Skills and Abilities</i></p>
</div>
<div><ul><li><p>Proficient in MS Word, Outlook, Excel, PowerPoint, Visio, Project, and SharePoint.</p>
</li></ul></div><div><ul><li><p>Strong communication and presentation skills. Able to read, write, and communicate effectively in English. Able to design and write clear communications and present training programs.</p>
</li></ul></div><div><ul><li><p>Excellent organizational, planning, problem-solving, prioritization, interpersonal skills, and able to instinctively adapt, plan, inform and influence.</p>
</li></ul></div><div><p><b>WORKING CONDITIONS</b></p>
</div>
<div><ul><li><p>Required to sit for extended periods of time and maintain focus</p>
</li></ul></div><div><ul><li><p>Daily travel in local area during work day (including use of personal vehicle)</p>
</li></ul></div><div><ul><li><p>Be able to work an unstable schedule, to include holidays and weekends.</p>
</li></ul></div><div><p><b>SPECIAL POSITION NOTATIONS</b></p>
</div>
<div><ul><li><p>CONUS and OCONUS travel may be required for up to three weeks at a time (or longer).</p>
</li></ul></div><div><ul><li><p>Qualification as an authorized company driver is required. All authorized company drivers must have a valid driver&rsquo;s license, current automobile insurance, and a driving record that is acceptable to the company&rsquo;s auto insurance provider.</p>
</li></ul></div><div><p><b>SECURITY CLEARANCE
</b></p></div><div><ul><li><p>A Secret security clearance is required for this position.</p>
</li></ul></div><div><ul><li><p>This position also requires a completed Personnel Security Investigation that will qualify the incumbent to be eligible for access to at least the TS-SCI level, and the individual must be read-in for NATO level access.</p>
</li></ul></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div>This position description outlines the general responsibilities and requirements for the stated position and in no way is an exhaustive list. The company maintains the right to assign or reassign responsibilities to this position at any time.</div></div></div>

Helpdesk Technician – Mid-Level / AV Specialist

Concordia Group

<div>
 <strong>
  About Concordia Wireless
  <br/>
  <br/>
 </strong>
 Concordia Wireless is a growing wireless services company with approximately 250 employees. We provide Site Acquisition, Engineering &amp; Design, and Construction Services to clients including AT&amp;T, Verizon and T-Mobile. Our IT team plays a central role in keeping our operations running smoothly &mdash; from end-user support and cloud infrastructure to fleet systems and ERP platforms. We're a hands-on, collaborative team where every role makes a real impact.
 <br/>
 <br/>
 <strong>
  This role is onsite in Carol Stream, IL. Unfortunately, we are not able to offer sponsorship at this time
 </strong>
 .
 <br/>
 <br/>
 <strong>
  Pay Range:
 </strong>
 $60,000.00 - $70,000.00 annually
 <br/>
 <br/>
 Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position
 <br/>
 <br/>
 <strong>
  Benefits:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Paid Time Off / Sick Time
  </li>
  <li>
   Health Insurance: BCBS Medical, Dental, &amp; Vision
  </li>
  <li>
   Long-term &amp; Short-term disability
  </li>
  <li>
   Company Paid Life Insurance
  </li>
  <li>
   401(k) w/ 100% company match up to 6%
  </li>
  <li>
   10+ Paid Holidays with 1 floating holiday/yearly
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why Join Us
  <br/>
  <br/>
 </strong>
 This isn&rsquo;t your typical ticket-processing role. You'll be a core part of a lean, high-impact IT team supporting a growing company with a modern stack. If you want to build real skills across cloud, security, and infrastructure &mdash; and actually see your work matter &mdash; this is the right seat.
 <br/>
 <br/>
 <ul>
  <li>
   Own the entire IT environment, not just a queue &mdash; you'll touch endpoints, cloud admin, security tooling, networking, AV, and asset management. That breadth would take years to accumulate at a larger org.
  </li>
  <li>
   Work with a modern, marketable stack &mdash; CrowdStrike Falcon, Microsoft Intune/Autopilot, Entra ID, Wi-Fi 6E, OPNsense. This isn't a legacy shop.
  </li>
  <li>
   Clear growth path &mdash; this role is a direct pipeline into systems administration or IT leadership for the right candidate.
  </li>
  <li>
   You'll never be bored &mdash; between fleet operations, ERP (D365 F&amp;O), Power Automate integrations, and ongoing infrastructure projects, there's always something substantive happening.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Role Summary
  <br/>
  <br/>
 </strong>
 The Level 2 Help Desk Technician is the frontline and escalation point for all day-to-day IT support at Concordia Wireless. With no Level 1 beneath this role, you'll handle the full spectrum of inbound requests while also owning key IT processes including user lifecycle management, Microsoft 365 administration, endpoint security monitoring, and asset management. This role is well-suited to a technician who is ready to operate independently and grow into a broader IT role.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  End-User Support &amp; Ticketing
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Handle all inbound support requests as the sole frontline technician, triaging and resolving issues at L1 and L2 levels or escalating to the IT Team Lead when appropriate
  </li>
  <li>
   Diagnose and resolve issues across Windows 11 endpoints, printers, VPN (OpenVPN), and business applications
  </li>
  <li>
   Manage and prioritize the IT service queue using Freshservice, ensuring SLA adherence and clear documentation
  </li>
  <li>
   Provide clear, professional communication to end users throughout the ticket lifecycle
  </li>
  <li>
   Identify recurring issues and escalate patterns or systemic problems to the IT Team Lead
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Microsoft 365 &amp; Cloud Administration
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Administer Microsoft 365 environments including Exchange Online, Teams, SharePoint, and OneDrive
  </li>
  <li>
   Manage user accounts, licensing assignments, distribution groups, and shared mailboxes in M365 Admin Center
  </li>
  <li>
   Support Microsoft Intune for device management, policy enforcement, and Autopilot enrollment
  </li>
  <li>
   Assist with conditional access, MFA configuration, and Entra ID (Azure AD) account management
  </li>
  <li>
   Monitor Microsoft 365 service health and respond to platform-related incidents
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Onboarding &amp; Offboarding
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Execute end-to-end user onboarding: account provisioning in Active Directory and M365, device imaging and deployment, application access setup, and equipment configuration
  </li>
  <li>
   Process offboarding tasks including account disablement, license reclamation, data retention, and hardware retrieval
  </li>
  <li>
   Maintain onboarding/offboarding checklists and ensure consistent, documented processes
  </li>
  <li>
   Coordinate with HR and department managers to ensure timely and accurate access provisioning
  </li>
  <li>
   Support Windows Autopilot and Intune-based device deployment for new hires
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Endpoint Security (CrowdStrike Falcon)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Monitor CrowdStrike Falcon dashboard for alerts, detections, and sensor health across all endpoints
  </li>
  <li>
   Investigate and triage endpoint alerts; escalate confirmed incidents to IT Team Lead
  </li>
  <li>
   Ensure Falcon sensor deployment and policy compliance on all managed devices
  </li>
  <li>
   Assist with CrowdStrike reporting and contribute to monthly security reviews
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Asset Management &amp; Procurement
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Maintain accurate IT asset inventory (hardware, peripherals, software licenses) from procurement through retirement
  </li>
  <li>
   Process hardware requests, coordinate purchases with vendors, and track delivery and deployment
  </li>
  <li>
   Manage device lifecycle including imaging, redeployment, and secure disposal/wiping
  </li>
  <li>
   Track software license counts and flag renewal dates or compliance gaps to IT Team Lead
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Documentation &amp; Knowledge Base
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Author and maintain SOPs, how-to guides, and runbooks for common support workflows
  </li>
  <li>
   Document all system configurations, changes, and incident resolutions in Freshservice
  </li>
  <li>
   Build and maintain a self-service knowledge base to deflect repeat tickets
  </li>
  <li>
   Keep onboarding/offboarding checklists current as systems and processes evolve
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  AV / Conference Room Technology
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Own the setup, maintenance, and troubleshooting of all conference room AV equipment (displays, cameras, speakers, Teams Rooms)
  </li>
  <li>
   Conduct regular AV health checks and address issues proactively before meetings
  </li>
  <li>
   Support end users with Teams/video call setup and in-room tech during high-stakes meetings
  </li>
  <li>
   Coordinate vendor support for AV equipment repairs or replacements
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Network &amp; Infrastructure Support
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Serve as first responder for network connectivity issues (wired, Wi-Fi, VPN) across the office
  </li>
  <li>
   Assist with basic switch, AP, and OPNsense firewall troubleshooting under IT Team Lead direction
  </li>
  <li>
   Monitor network health and escalate anomalies or outages promptly
  </li>
  <li>
   Support VLAN assignments, port configurations, and Wi-Fi 6E AP management as needed
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Required
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   2+ years of experience in a help desk or IT support role
  </li>
  <li>
   Hands-on experience with Microsoft 365 administration (Exchange Online, Teams, SharePoint)
  </li>
  <li>
   Proficiency troubleshooting Windows 10/11 in a domain-joined environment
  </li>
  <li>
   Familiarity with Active Directory user and group management
  </li>
  <li>
   Experience with ITSM/ticketing platforms (Freshservice, ServiceNow, or similar)
  </li>
  <li>
   Comfortable serving as the sole frontline technician &mdash; self-directed with strong prioritization skills
  </li>
  <li>
   Strong written and verbal communication skills; ability to explain technical issues to non-technical users
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   CompTIA A+ or Network+
  </li>
  <li>
   Experience with Microsoft Intune and Autopilot device deployment
  </li>
  <li>
   Familiarity with endpoint security platforms (CrowdStrike Falcon or similar)
  </li>
  <li>
   Exposure to VPN administration (OpenVPN or similar)
  </li>
  <li>
   Basic networking knowledge &mdash; VLANs, switching, Wi-Fi troubleshooting
  </li>
  <li>
   Experience in a mid-size company (150&ndash;500 employees) IT environment
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  Concordia Wireless is a division of Concordia Group. Concordia Wireless. is a drug and alcohol-free workplace including marijuana. Concordia Wireless is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
 </em>
</div>


Help Desk Support II

Aceolution

<p><i><b>Role:</b></i> <i>AV Supervisor &ndash; Drive Operations Program</i></p><p><i><b>Overview:</b></i><br/><i>The AV Supervisor will oversee daily operational activities for the Autonomous Vehicle (AV) Drive Operations Program across designated city sites. This role ensures smooth field operations, compliance with safety standards, quality of service delivery, and team performance. The AV Supervisor will work closely with local and regional leaders to ensure efficient deployment of AV fleets and consistent driver/operator management.</i></p><p><i><b>Key Responsibilities:</b></i></p><ul><li><i>Lead, coordinate, and supervise AV Driver/Operator teams across assigned locations.</i></li><li><i>Conduct daily shift planning, scheduling, task delegation, and attendance tracking.</i></li><li><i>Ensure compliance with all safety, security, and operational protocols.</i></li><li><i>Train, coach, and mentor AV operators on procedures and program standards.</i></li><li><i>Conduct performance reviews and manage disciplinary actions when required.</i></li><li><i>Collaborate with cross-functional teams (Operations, Fleet, Safety, Engineering) to resolve issues.</i></li><li><i>Monitor productivity metrics and implement efficiency improvements.</i></li><li><i>Respond promptly to on-ground escalations and emergencies.</i></li><li><i>Prepare weekly operational reports and summaries.</i></li><li><i>Coordinate with Fleet &amp; Maintenance teams to ensure optimal vehicle uptime.</i></li><li><i>Travel required - approximately </i><i><b>90% of the time</b></i> <i>across locations</i></li></ul><p><i><b>Qualifications:</b></i></p><ul><li><i>3+ years of experience in Operations, Transportation, Logistics, Automotive, or related field.</i></li><li><i>Prior supervisory or team lead experience.</i></li><li><i>Strong understanding of safety protocols and compliance.</i></li><li><i>Excellent communication, leadership, and people management skills.</i></li><li><i>Analytical mindset with process improvement capability.</i></li><li><i>Comfortable working in dynamic, fast-paced environments.</i></li><li><i>Valid driver&rsquo;s license with a clean record.</i></li><li><i>Willingness to travel between assigned cities.</i></li></ul><p><i><b>Preferred Skills:</b></i></p><ul><li><i>Experience in autonomous vehicles, fleet operations, or mobility transportation.</i></li><li><i>Knowledge of incident reporting and operational audits.</i></li><li><i>Technical aptitude for basic AV systems and diagnostics.</i></li></ul><p><i><b>Work Environment:</b></i></p><ul><li><i>On-site field operations, possibly involving early mornings, late evenings, weekends, or split shifts.</i></li><li><i>Both indoor and outdoor work conditions.</i></li><li>Significant travel required - approximately <b>90% of the time</b> across locations.</li></ul><p>Pay: Up to $28.00 per hour</p><p>Work Location: In person</p>

Autonomous Vehicle Operations Supervisor

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