azure administrator

Ceenex Global LLC

The L3 Systems &amp; Cloud Engineer will be responsible for the administration, monitoring, andmanagement of DHA&rsquo;s physical servers, virtual machines, Azure cloud infrastructure, and containerplatforms. The role ensures high availability, performance, security, and compliance of all managed environments while following ITIL-aligned processes and best practices.Key ResponsibilitiesServer / VM ManagementVMware ManagementAzure ManagementMicrosoft 365 ManagementContainer Platform ManagementGeneral ResponsibilitiesParticipate in change management, incident management, and problem management activities.Maintain procedural documentation and SOPs.Ensure compliance with organizational security policies and industry standards.Collaborate with cross-functional teams and vendors for seamless operations.Mandatory:CCIE certificationRequired Skills &amp; ExperienceMinimum 8 years of experience in enterprise server, cloud, virtualization, and container management.Strong expertise in Windows Server OS administration.Hands-on experience with VMware virtualization technologies (vSphere, vCenter, ESXi).Strong experience in Microsoft 365 administration and security.Hands-on experience with Azure IaaS/PaaS services, networking, and security.Proficient in container orchestration (Kubernetes/AKS/OpenShift).Experience with monitoring, backup, and DR solutions.Familiarity with ITIL processes (Incident, Change, Problem, Access, and Configuration Management).Strong troubleshooting, analytical, and problem-solving skills.Excellent communication and documentation skills.Preferred CertificationsMicrosoftAZ-104: Microsoft Azure AdministratorAZ-305: Microsoft Azure Solutions Architect (Optional)MS-102: Microsoft 365 Administrator ExpertMS-900: Microsoft 365 Fundamentals (Optional)VMwareVCP-DCV (VMware Certified Professional &ndash; Data Center Virtualization)VMware Advanced Certification (Optional) Containers / KubernetesCKA (Certified Kubernetes Administrator)ITIL / Service ManagementITIL 4 FoundationJob Type: Full-timePay: AED16,000.00 - AED20,000.00 per monthWork Location: In person

Senior L3 System Admin

Core42

<div>
 
 Overview
 
 
 
 
 About Us
 
 
 
 Core42, a G42 company, is a leading provider of sovereign cloud, AI infrastructure, and services. We deliver transformative technology solutions that empower individuals, enterprises, and nations to unlock the full potential of AI. With a mission to accelerate innovation and help our partners achieve ambitious goals, Core42 combines sovereign capabilities with scalable, high-performance compute infrastructure, positioning itself at the forefront of AI innovation in the Middle East and beyond. Learn more at www.core42.ai.
 
 
 
 The opportunity
 
 
 
 Wintel System Administrator is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware, software, and related Windows infrastructure. This relates to all technology, to include workstations, servers, printers, networks, and vendor specific hardware and software. Cloud Support, Cloud infrastructure Monitoring in Azure/ AWS/ G42, Azure/ AWS resources knowledge (VMs, VMSS, AKS, Database), VM Refresh, &amp; Change Management, Security
 
 
 
 Responsibilities
 
 
 
 
 Your key responsibilities
 
 
 
 <ul>
 <li>
 Good experience in IT operations, Windows Administration, Windows Server Patching, Vulnerability Remediation, OS hardening and performance tuning.
 </li>
 <li>
 Support and monitor cloud infrastructure hosted in Azure, including Virtual Machines, Azure AD, Resource Groups, Storage, and basic networking.
 </li>
 <li>
 Troubleshooting, analysis and of logging information for reporting of performance exceptions
 </li>
 <li>
 Proactively monitoring system performance and capacity planning
 </li>
 <li>
 Familiar with Windows Cluster, File Server, DFS, OS Performance troubleshooting Experience building, managing, and upgrading VMware virtualization environments
 </li>
 <li>
 Resolving Incident tickets, remote System Administration of Windows servers, resolve Level 1 &amp; 2 support
 </li>
 <li>
 Manage Active Directory infrastructure, including Group Policy, OU structure, replication, and troubleshooting authentication issues.
 </li>
 <li>
 Maintain and support Microsoft Exchange (on-prem and hybrid) environments
 </li>
 <li>
 Perform user and group management across AD, Microsoft 365, and Exchange Online.
 </li>
 <li>
 Administer and monitor Microsoft 365 services including SharePoint, Teams, and Intune.
 </li>
 <li>
 Deploy, manage, and upgrade virtualization platforms, including VMware vCenter, ESXi hosts, HyperV and Nutanix.
 </li>
 <li>
 Support on-prem and cloud servers, including security configurations, patching, and troubleshooting.
 </li>
 <li>
 Implement and support hybrid cloud models (Private, Public, and Hybrid), ensuring integration and security of workloads across environments.
 </li>
 <li>
 Ability to configure VMs and Web Applications through Azure Web Portal and Command Line Interface through PowerShell
 </li>
 <li>
 Basic Knowledge of Networking concepts (LAN, WAN, Firewall, Proxy Servers, Routers etc)
 </li>
 <li>
 Understanding of networking concepts including IP addressing, DHCP, DNS, etc.
 </li>
 <li>
 Remote Management of servers through ILO, DRAC and RSA
 </li>
 <li>
 Collaborate with other teams and team members to develop automation strategies and deployment processes
 </li>
 <li>
 Work closely with application support &amp; security teams to implement up-to-date patch levels and application specific feature configuration
 </li>
 <li>
 Perform advanced problem determination and root-cause-analysis
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 What we&rsquo;re looking for
 
 
 
 <ul>
 <li>
 Required skills / qualifications
 </li>
 <li>
 Bachelor's degree or equivalent in Computer Science or a related field or equivalent work experience
 </li>
 <li>
 Certified Administrator AZ-104, AZ 900
 </li>
 <li>
 Experience 5 to 7 year as Wintel, Cloud administrator
 </li>
 <li>
 MCSD (Azure Solutions Architect) or MCSE (Cloud Platform and Infrastructure)
 </li>
 <li>
 Microsoft MCSA in Windows Server 2012R2 or 2016
 </li>
 <li>
 Microsoft MCSA in Office 365 and SharePoint Online
 </li>
 <li>
 Microsoft Azure Administrator Associate
 </li>
 <li>
 ITIL foundation certification
 </li>
 <li>
 Preferred skills / qualifications
 </li>
 <li>
 Strong Experience in Active Directory, Exchange, Office 365, Windows Server, Azure, AWS
 </li>
 <li>
 Hands-on knowledge of Exchange Server (2016/2019) and Exchange Online.
 </li>
 <li>
 Strong experience in hybrid on-premises to Cloud, private and multi-cloud and workload migration
 </li>
 <li>
 Good experience in Azure IaaS/PaaS, Monitoring, backups, security best practices.
 </li>
 <li>
 Previous experience in a help desk support and troubleshooting role.
 </li>
 <li>
 Previous experience supporting virtual servers and solving network issues.
 </li>
 <li>
 Previous experience in a 24x 7 managed services, hosted service company, or Network Operations Center environment a plus.
 </li>
 <li>
 Previous System administration and support experience (Windows operating systems; experience with mixed environments a plus).
 </li>
 <li>
 Previous experience with Kubernetes and experience with networking subnetting, routing and firewalls.
 </li>
 <li>
 Previous experience with Azure based deployments or other cloud platforms a plus.
 </li>
 <li>
 Demonstrated experience installing, configuring, and managing Microsoft Cloud Services such as Azure, Active Directory Federation Services (ADFS), Exchange Online, Intune, One Drive, SharePoint, and Teams
 </li>
 <li>
 Demonstrated experience installing, configuring and managing Windows Server 2012 - 2019 and Active Directory environments
 
 
 </li>
 </ul>
 
 What Working At Core42 Offers
 
 
 
 Join our diverse team of 1100+ employees representing 68 nationalities fostering an inclusive, innovative and collaborative environment. At Core42, we foster a culture grounded in trust, accountability, and high performance. We are united by our values:
 
 Grit
 
 , where we overcome challenges with resilience and determination;
 
 Passion
 
 , which drives us to pursue excellence in everything we do; and
 
 Impact
 
 , as we aim to inspire progress and create meaningful change. Our team members thrive in an environment where each person&rsquo;s contributions propel us forward, and together, we are committed to achieving extraordinary results.
</div>

Analyst - Systems Administration (Core42)

Intertec Systems

<div><div><div><div><div>Technical Support</div></div><div><div>
Dubai</div></div><div><div>
Permanent</div></div></div></div>
<div>
Job Title: Senior Technical Support Engineer
Job Purpose:
The Office 365 L3 Engineer is a senior technical resource responsible for architecting, administering, and optimizing Microsoft 365 services, including Exchange Online, Exchange On‑Premises, Teams, SharePoint, OneDrive, Intune, and Azure Active Directory. The role provides Tier‑3 escalation support, leads complex troubleshooting, drives modernization initiatives, leads migrations, and ensures secure, resilient, and high‑performing hybrid email environments. This position acts as a technical SME (Subject Matter Expert) and works closely with architecture, security, and operations teams to design and implement enterprise‑grade M365 solutions
Qualification: Graduation
Certification:
<ul><li>Microsoft Certifications:</li><li>
MS‑102: Microsoft 365 Administrator
</li><li>MS‑700: Teams Administrator Associate
</li><li>AZ‑104: Azure Administrator
</li><li>Exchange Server certification (legacy)</li></ul>
Experience: 8 - 10 Years
Responsibilities:
Advanced Office 365 &amp; Exchange Administration
<ul><li>Architect, configure, and support end‑to‑end administration of Office 365 services.
</li><li>Manage and optimize hybrid Exchange environments (Exchange Online + Exchange Server 2013/2016/2019).
</li><li>Oversee hybrid connectivity including Hybrid Configuration Wizard (HCW), OAuth, connectors, federation, and mail flow.
</li><li>Perform advanced troubleshooting across all M365 workloads.
</li><li>Lead O365 service configuration including:</li></ul><ul><li>
Mail flow &amp; transport routing
</li><li>Mobile device management via Intune
</li><li>SharePoint/OneDrive governance
</li><li>Teams collaboration &amp; telephony features
</li><li>Azure AD identity and access management
</li></ul>L3 Escalations &amp; Complex Issue Resolution
Handle top‑tier escalations across:
<ul><li>Exchange On‑Prem mail queues, transport pipelines, DAG replication, and database issues.
</li><li>Outlook/Autodiscover modern authentication issues.
</li><li>Hybrid mail flow breakdowns and OAuth trust failures.
</li><li>M365 identity issues: SSO, MFA, AAD Connect, Sync errors, Conditional Access.
</li><li>Advanced Teams issues (policy conflicts, call flow, SBC integration).
</li><li>SharePoint Online structural and permission escalations.
</li><li>OneDrive sync, large‑scale permission restorations &amp; data recoveries.
</li><li>Perform deep diagnostic analysis using:</li><li>
Message Trace, MFCMAPI, EXRCA tests
</li><li>Azure AD Sign‑in logs
</li><li>Network traces (Fiddler/Wireshark)
</li><li>DIG, Nslookup for DNS issues
</li></ul><div></div>Monitoring, Optimization &amp; Problem Management
<ul><li>Proactively monitor Office 365 and Exchange servers, message queues, and service health dashboards.
</li><li>Perform root cause analysis (RCA) and provide long‑term remediation plans.
</li><li>Optimize hybrid configurations, connectors, and performance bottlenecks.
</li><li>Automate routine tasks and monitoring using PowerShell scripting.
</li></ul>Security, Governance &amp; Compliance Leadership
Drive implementation of advanced M365 security measures:
<ul><li>Conditional Access &amp; Identity Protection
</li><li>Microsoft Defender for Office 365 (Safe Links, Safe Attachments)
</li><li>DKIM, DMARC, SPF &amp; advanced email authentication
</li><li>DLP, retention labels, retention policies &amp; eDiscovery
</li><li>Exchange Online Protection (EOP) &amp; anti‑spam tuning
</li><li>Audit log review and compliance reporting
</li></ul>Ensure alignment with industry compliance (ISO, NIST, GDPR, etc.).
<div></div>Migrations, Upgrades &amp; Enterprise Projects
<ul><li>Lead full‑scale migrations:</li></ul>
Exchange On‑Prem<ul><li> Exchange Online (hybrid, staged, cutover)
</li><li>Tenant‑to‑Tenant migrations
</li><li>Legacy system modernization (Lotus Notes, older Exchange versions)
</li><li>Drive Teams adoption, telephony integrations, and governance.
</li><li>Participate in architecture and roadmap planning with leadership.
</li><li>Coordinate with other teams on cross‑platform integrations.
</li></ul>Technical Leadership &amp; Documentation
<ul><li>Mentor L1/L2 teams; serve as the technical SME.
</li><li>Conduct knowledge transfer sessions and build runbooks.
</li><li>Create architecture diagrams, SOPs, and configuration baselines.
</li><li>Review and approve change requests as a senior authority.
</li></ul>Mandatory:<ul><li>
Deep expertise in:</li></ul><ul><li>
Exchange Server (2013/2016/2019)
</li><li>Exchange Online
</li><li>Hybrid topologies &amp; coexistence
</li><li>Mail flow, transport logs, connectors
</li><li>Azure Active Directory &amp; identity management
</li><li>Modern authentication, OAuth, SSO
</li><li>Advanced PowerShell proficiency (Exchange Online, MS Graph).
</li><li>Strong troubleshooting experience across:</li></ul><ul><li>
Teams &amp; Teams Voice
</li><li>SharePoint Online &amp; OneDrive
</li><li>Intune &amp; MDM/MAM
</li><li>AAD Connect (sync issues, identity conflicts)
</li><li>Extensive experience managing backups &amp; recovery tools.
</li><li>Strong understanding of network concepts, DNS, email security.
</li><li>Experience coordinating large‑scale migrations and enterprise projects.
</li><li>Solid grasp of ITIL principles (Incident, Change, Problem).
</li><li>Strong troubleshooting skills for hybrid and cloud-based M365 systems.
</li><li>Familiarity with ITIL processes (Incident, Change, Problem management).
</li><li>Excellent communication and documentation skills.</li></ul></div></div>

Senior Technical Support Engineer

<div><div><div><div><div>Technical Support</div></div><div><div>
Dubai</div></div><div><div>
Permanent</div></div></div></div>
<div>
Job Title: Technical Support Engineer
Job Purpose:
The Office 365 L3 Engineer is a senior technical resource responsible for architecting, administering, and optimizing Microsoft 365 services, including Exchange Online, Exchange On‑Premises, Teams, SharePoint, OneDrive, Intune, and Azure Active Directory. The role provides Tier‑3 escalation support, leads complex troubleshooting, drives modernization initiatives, leads migrations, and ensures secure, resilient, and high‑performing hybrid email environments. This position acts as a technical SME (Subject Matter Expert) and works closely with architecture, security, and operations teams to design and implement enterprise‑grade M365 solutions
Qualification: Graduation
Certification:
<ul><li>Microsoft Certifications:</li></ul><ul><li>
MS‑102: Microsoft 365 Administrator
</li><li>MS‑700: Teams Administrator Associate
</li><li>AZ‑104: Azure Administrator
</li><li>Exchange Server certification (legacy)
</li></ul>Experience: 8 - 10 Years
Responsibilities:
Advanced Office 365 &amp; Exchange Administration
<ul><li>Architect, configure, and support end‑to‑end administration of Office 365 services.
</li><li>Manage and optimize hybrid Exchange environments (Exchange Online + Exchange Server 2013/2016/2019).
</li><li>Oversee hybrid connectivity including Hybrid Configuration Wizard (HCW), OAuth, connectors, federation, and mail flow.
</li><li>Perform advanced troubleshooting across all M365 workloads.
</li><li>Lead O365 service configuration including:</li></ul><ul><li>
Mail flow &amp; transport routing
</li><li>Mobile device management via Intune
</li><li>SharePoint/OneDrive governance
</li><li>Teams collaboration &amp; telephony features
</li><li>Azure AD identity and access management
</li></ul>L3 Escalations &amp; Complex Issue Resolution
Handle top‑tier escalations across:
<ul><li>Exchange On‑Prem mail queues, transport pipelines, DAG replication, and database issues.
</li><li>Outlook/Autodiscover modern authentication issues.
</li><li>Hybrid mail flow breakdowns and OAuth trust failures.
</li><li>M365 identity issues: SSO, MFA, AAD Connect, Sync errors, Conditional Access.
</li><li>Advanced Teams issues (policy conflicts, call flow, SBC integration).
</li><li>SharePoint Online structural and permission escalations.
</li><li>OneDrive sync, large‑scale permission restorations &amp; data recoveries.
</li><li>Perform deep diagnostic analysis using:</li></ul><ul><li>
Message Trace, MFCMAPI, EXRCA tests
</li><li>Azure AD Sign‑in logs
</li><li>Network traces (Fiddler/Wireshark)
</li><li>DIG, Nslookup for DNS issues
</li></ul>Monitoring, Optimization &amp; Problem Management
<ul><li>Proactively monitor Office 365 and Exchange servers, message queues, and service health dashboards.
</li><li>Perform root cause analysis (RCA) and provide long‑term remediation plans.
</li><li>Optimize hybrid configurations, connectors, and performance bottlenecks.
</li><li>Automate routine tasks and monitoring using PowerShell scripting.
</li></ul>Security, Governance &amp; Compliance Leadership
Drive implementation of advanced M365 security measures:
<ul><li>Conditional Access &amp; Identity Protection
</li><li>Microsoft Defender for Office 365 (Safe Links, Safe Attachments)
</li><li>DKIM, DMARC, SPF &amp; advanced email authentication
</li><li>DLP, retention labels, retention policies &amp; eDiscovery
</li><li>Exchange Online Protection (EOP) &amp; anti‑spam tuning
</li><li>Audit log review and compliance reporting
</li></ul>Ensure alignment with industry compliance (ISO, NIST, GDPR, etc.).
Migrations, Upgrades &amp; Enterprise Projects
<ul><li>Lead full‑scale migrations:</li></ul>
Exchange On‑Prem<ul><li> Exchange Online (hybrid, staged, cutover)
</li><li>Tenant‑to‑Tenant migrations
</li><li>Legacy system modernization (Lotus Notes, older Exchange versions)
</li><li>Drive Teams adoption, telephony integrations, and governance.
</li><li>Participate in architecture and roadmap planning with leadership.
</li><li>Coordinate with other teams on cross‑platform integrations.
</li></ul>Technical Leadership &amp; Documentation
<ul><li>Mentor L1/L2 teams; serve as the technical SME.
</li><li>Conduct knowledge transfer sessions and build runbooks.
</li><li>Create architecture diagrams, SOPs, and configuration baselines.
</li><li>Review and approve change requests as a senior authority.
</li></ul>Mandatory<ul><li>
Deep expertise in:</li></ul><ul><li>
Exchange Server (2013/2016/2019)
</li><li>Exchange Online
</li><li>Hybrid topologies &amp; coexistence
</li><li>Mail flow, transport logs, connectors
</li><li>Azure Active Directory &amp; identity management
</li><li>Modern authentication, OAuth, SSO
</li><li>Advanced PowerShell proficiency (Exchange Online, MS Graph).
</li><li>Strong troubleshooting experience across:</li></ul><ul><li>
Teams &amp; Teams Voice
</li><li>SharePoint Online &amp; OneDrive
</li><li>Intune &amp; MDM/MAM
</li><li>AAD Connect (sync issues, identity conflicts)
</li><li>Extensive experience managing backups &amp; recovery tools.
</li><li>Strong understanding of network concepts, DNS, email security.
</li><li>Experience coordinating large‑scale migrations and enterprise projects.
</li><li>Solid grasp of ITIL principles (Incident, Change, Problem).
</li><li>Strong troubleshooting skills for hybrid and cloud-based M365 systems.
</li><li>Familiarity with ITIL processes (Incident, Change, Problem management).
</li><li>Excellent communication and documentation skills.</li></ul></div></div>

Technical Support Engineer

Alykas

About the RoleThe Senior Microsoft &amp; Cloud Engineer will lead the design, administration, and optimization of secure Microsoft and cloud environments for enterprise clients. This role serves as a senior escalation point for complex cloud and identity issues while driving security-first architecture, operational maturity, and cloud governance initiatives.The ideal candidate possesses deep hands-on expertise in Microsoft 365, Azure, and/or AWS, thrives in multi-tenant or MSP environments, and demonstrates strong leadership, security awareness, and client communication skills.Key ResponsibilitiesTechnical Leadership &amp; Escalation<ul><li>Serve as Tier 3 escalation support for complex Microsoft 365, Azure, and cloud-related incidents</li><li>Lead root cause analysis and remediation of high-impact security and infrastructure events</li><li>Mentor and guide Tier 1 and Tier 2 engineers</li><li>Participate in architectural reviews, risk assessments, and change advisory processes</li></ul>Secure Cloud Infrastructure Management<ul><li>Architect, deploy, and manage secure Azure and/or AWS environments</li><li>Administer virtual networks, VPNs, firewalls, and hybrid connectivity solutions</li><li>Design high-availability, backup, and disaster recovery strategies</li><li>Optimize cloud performance, cost efficiency, and security posture</li></ul>Microsoft 365 &amp; Endpoint Security<ul><li>Oversee Microsoft 365 tenant configuration, governance, and compliance</li><li>Support Exchange Online, SharePoint Online, Teams, and Intune</li><li>Lead tenant migrations and hybrid identity deployments</li><li>Implement security baselines and regulatory compliance controls</li></ul>Identity &amp; Zero Trust Security<ul><li>Design and troubleshoot Azure AD / Entra ID environments</li><li>Configure and manage Conditional Access, MFA, Identity Protection, and PIM</li><li>Support Zero Trust architecture implementations</li><li>Conduct security posture reviews and recommend remediation strategies</li></ul>Automation, Documentation &amp; Continuous Improvement<ul><li>Develop and maintain detailed technical documentation and SOPs</li><li>Automate cloud administration tasks using PowerShell or scripting tools</li><li>Contribute to internal knowledge base and operational process improvements</li><li>Support cybersecurity initiatives aligned with industry best practices</li></ul>Qualifications<ul><li>5+ years of hands-on experience in Microsoft 365 and Azure administration</li><li>Strong experience managing Azure and/or AWS cloud deployments</li><li>Experience working in multi-tenant or MSP environments preferred</li><li>Advanced understanding of networking concepts including DNS, routing, firewalls, and VPNs</li><li>Strong troubleshooting, analytical, and problem-solving skills</li><li>Excellent written and verbal communication skills</li><li>Security-first mindset with strong attention to detail</li></ul>Preferred Certifications<ul><li>Microsoft Certified: Azure Administrator Associate (AZ-104)</li><li>Microsoft Certified: Azure Solutions Architect Expert (AZ-305)</li><li>Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)</li><li>AWS Solutions Architect Associate</li><li>Microsoft Security Certifications (SC-200, SC-300, SC-100)</li></ul>Why Join Alykas<ul><li>Work with a cybersecurity-focused, innovation-driven team</li><li>Exposure to enterprise-scale cloud and security environments</li><li>Career growth and certification support</li><li>Collaborative culture with strong technical leadership</li><li>Competitive compensation and benefits</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Senior Microsoft and Cloud Engineer

<div><div><div><div><div>Technical Support</div></div><div><div>
Dubai</div></div><div><div>
Permanent</div></div></div></div>
<div>
Job Title: Senior Technical Support Engineer Microsoft 365 Office
Job Purpose:
The Office 365 L3 Engineer is a senior technical resource responsible for architecting, administering, and optimizing Microsoft 365 services, including Exchange Online, Exchange On‑Premises, Teams, SharePoint, OneDrive, Intune, and Azure Active Directory. The role provides Tier‑3 escalation support, leads complex troubleshooting, drives modernization initiatives, leads migrations, and ensures secure, resilient, and high‑performing hybrid email environments. This position acts as a technical SME (Subject Matter Expert) and works closely with architecture, security, and operations teams to design and implement enterprise‑grade M365 solutions.
Qualification: Graduation
Certification: Microsoft Certifications (MS‑102: Microsoft 365 Administrator, MS‑700: Teams Administrator Associate, AZ‑104: Azure Administrator ,Exchange Server certification (legacy))
Experience: 8 &ndash; 10 Years
Reponsibilities:
Advanced Office 365 &amp; Exchange Administration
<ul><li>Architect, configure, and support end‑to‑end administration of Office 365 services.
</li><li>Manage and optimize hybrid Exchange environments (Exchange Online + Exchange Server 2013/2016/2019).
</li><li>Oversee hybrid connectivity including Hybrid Configuration Wizard (HCW), OAuth, connectors, federation, and mail flow.
</li><li>Perform advanced troubleshooting across all M365 workloads.
</li><li>Lead O365 service configuration including:</li></ul><ul><li>
Mail flow &amp; transport routing
</li><li>Mobile device management via Intune
</li><li>SharePoint/OneDrive governance
</li><li>Teams collaboration &amp; telephony features
</li><li>Azure AD identity and access management
</li></ul>L3 Escalations &amp; Complex Issue Resolution
Handle top‑tier escalations across:
<ul><li>Exchange On‑Prem mail queues, transport pipelines, DAG replication, and database issues.
</li><li>Outlook/Autodiscover modern authentication issues.
</li><li>Hybrid mail flow breakdowns and OAuth trust failures.
</li><li>M365 identity issues: SSO, MFA, AAD Connect, Sync errors, Conditional Access.
</li><li>Advanced Teams issues (policy conflicts, call flow, SBC integration).
</li><li>SharePoint Online structural and permission escalations.
</li><li>OneDrive sync, large‑scale permission restorations &amp; data recoveries.
</li><li>Perform deep diagnostic analysis using:</li></ul><ul><li>
Message Trace, MFCMAPI, EXRCA tests
</li><li>Azure AD Sign‑in logs
</li><li>Network traces (Fiddler/Wireshark)
</li><li>DIG, Nslookup for DNS issues
</li></ul>Monitoring, Optimization &amp; Problem Management
<ul><li>Proactively monitor Office 365 and Exchange servers, message queues, and service health dashboards.
</li><li>Perform root cause analysis (RCA) and provide long‑term remediation plans.
</li><li>Optimize hybrid configurations, connectors, and performance bottlenecks.
</li><li>Automate routine tasks and monitoring using PowerShell scripting.
</li></ul>Security, Governance &amp; Compliance Leadership
Drive implementation of advanced M365 security measures:
<ul><li>Conditional Access &amp; Identity Protection
</li><li>Microsoft Defender for Office 365 (Safe Links, Safe Attachments)
</li><li>DKIM, DMARC, SPF &amp; advanced email authentication
</li><li>DLP, retention labels, retention policies &amp; eDiscovery
</li><li>Exchange Online Protection (EOP) &amp; anti‑spam tuning
</li><li>Audit log review and compliance reporting
</li></ul>Ensure alignment with industry compliance (ISO, NIST, GDPR, etc.).
Migrations, Upgrades &amp; Enterprise Projects
<ul><li>Lead full‑scale migrations:</li></ul>
Exchange On‑Prem<ul><li> Exchange Online (hybrid, staged, cutover)
</li><li>Tenant‑to‑Tenant migrations
</li><li>Legacy system modernization (Lotus Notes, older Exchange versions)
</li><li>Drive Teams adoption, telephony integrations, and governance.
</li><li>Participate in architecture and roadmap planning with leadership.
</li><li>Coordinate with other teams on cross‑platform integrations.
</li></ul>Technical Leadership &amp; Documentation
<ul><li>Mentor L1/L2 teams; serve as the technical SME.
</li><li>Conduct knowledge transfer sessions and build runbooks.
</li><li>Create architecture diagrams, SOPs, and configuration baselines.
</li><li>Review and approve change requests as a senior authority.</li></ul>
Mandatory:<ul><li>
Deep expertise in:</li></ul><ul><li>
Exchange Server (2013/2016/2019)
</li><li>Exchange Online
</li><li>Hybrid topologies &amp; coexistence
</li><li>Mail flow, transport logs, connectors
</li><li>Azure Active Directory &amp; identity management
</li><li>Modern authentication, OAuth, SSO
</li><li>Advanced PowerShell proficiency (Exchange Online, MS Graph).
</li><li>Strong troubleshooting experience across:</li></ul><ul><li>
Teams &amp; Teams Voice
</li><li>SharePoint Online &amp; OneDrive
</li><li>Intune &amp; MDM/MAM
</li><li>AAD Connect (sync issues, identity conflicts)
</li><li>Extensive experience managing backups &amp; recovery tools.
</li><li>Strong understanding of network concepts, DNS, email security.
</li><li>Experience coordinating large‑scale migrations and enterprise projects.
</li><li>Solid grasp of ITIL principles (Incident, Change, Problem).
</li><li>Strong troubleshooting skills for hybrid and cloud-based M365 systems.
</li><li>Familiarity with ITIL processes (Incident, Change, Problem management).
</li><li>Excellent communication and documentation skills.</li></ul></div></div>

Senior Technical Support Engineer: Microsoft 365

SFAI Qatar

Key Responsibilities:<ul><li>Manage Identity &amp; Access Management (IAM) using Azure AD and on-prem Active Directory</li><li>Operate Azure AD Connect, AD FS, and enable secure single sign-on</li><li>Administer Office 365 services (Exchange Online, SharePoint, Teams)</li><li>Deploy and manage cloud solutions on Azure and GCP</li><li>Maintain on-prem infrastructure (VMware, servers, storage, backup &amp; DR solutions)</li><li>Support hybrid integrations (Azure Arc, Site Recovery, Azure Backup)</li><li>Execute cloud migrations and repatriation projects</li><li>Manage Azure networking, VMs, storage, and security controls</li><li>Monitor infrastructure performance and ensure system reliability</li><li>Administer Windows and Linux environments (RHEL, SUSE, Ubuntu)</li><li>Manage databases (Azure SQL, MySQL, Cosmos DB)</li><li>Implement DevOps practices (CI/CD, IaC using Terraform/Bicep/ARM)</li><li>Manage containers and Kubernetes (AKS, Docker)</li><li>Coordinate with vendors and support project delivery</li><li>Ensure compliance with security policies and operational standards</li><li>Develop documentation, SOPs, and mentor junior team members</li></ul>Qualifications and Skills<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>Certifications: Azure AZ-104, RHCSA, VCP-DCV, AZ-700, AZ-500, SC-900, GCP Professional.</li></ul>Proven experience in hybrid infrastructure administration (on-premise and cloud).<ul><li>Strong expertise in Azure and GCP cloud platforms.</li><li>Extensive hands-on experience with VMware, backup solutions, and disaster recovery.</li><li>Experience with migration and repatriation between Azure regions and hybrid setups.</li><li>Knowledge of Kubernetes and containerization technologies.</li><li>Proficiency in Azure subscription management, Azure Information Protection, and Azure Active Directory.</li><li>Familiarity with Windows Server Active Directory, LDAP, OAuth, SAML, and firewalls.</li><li>Strong hands-on experience with O365, Intune, and SCCM.</li><li>Excellent troubleshooting, problem-solving, and incident management skills.</li><li>Strong communication, collaboration, and team leadership abilities.</li><li>Arabic proficiency is an advantage but not mandatory.</li></ul>Pay: QAR18,500.00 - QAR19,500.00 per hourExperience:<ul><li>Senior System Administrator: 7 years (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li><li>QID (Preferred)</li></ul>Work Location: In person

Senior Systems Administration

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