backend developer

The Home Depot

Position Purpose: The Technology Insights team gives Home Depot engineering leadership visibility into how the organization builds software &mdash; delivery velocity, code quality, deployment health, and AI-assisted development adoption &mdash; through a portfolio of internal platforms and integrations spanning a variety of internal tooling and SaaS products. As a Senior Software Engineer, you will design, build, and operate the data pipelines, backend services, and integrations that turn raw engineering signals into trusted, actionable metrics for engineering leaders across the company. You'll work across the full stack &mdash; from cloud infrastructure and data modeling to APIs and the automation that keeps operational records accurate &mdash; and adopt AI-native engineering practices in how we build, not just what we build. Key Responsibilities: 50% Delivery and Execution - Develops, tests, deploys, and maintains software, with a clear understanding of the value the software is to provide; Takes on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm; Consistently achieves results, even under tough circumstances; Develops test suites (functional, destructive, etc) to enable success, rapid deployment of code to production; Takes a broad view when approaching issues; using a global lens 20% Learns and Grows - Learns through successful and failed experiment when tackling new problems; Actively seeks ways to grow and be challenged using both formal and informal development channels 20% Plans and Aligns - Collaborates with other team members in agile processes; Creates new and better ways for the organization to be successful; Works the Product Team to ensure user stories are valuable, developer ready, easy to understand and testable; Delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences; Adapts approach and demeanor in real time to match the shifting demands of different situations; Relates openly and comfortably with diverse groups of people 10% Supports and Enables - Helps grow junior engineers by providing guidance on modern software development frameworks, and leading technical discussions Direct Manager/Direct Reports: This position typically reports to Software Engineer Manager or Sr. Manager This position has 0 Direct Reports Travel Requirements: No travel required. Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: Must be eighteen years of age or older. Must be legally permitted to work in the United States. Preferred Qualifications: 3-5 years of experience Experience building and operating production services on Google Cloud Platform, including BigQuery Familiarity with engineering metrics and DORA-style measurement (deployment frequency, lead time, change failure rate) and a healthy skepticism toward vanity metrics Proficiency in Go, React, and TypeScript &mdash; our backend services are primarily Go, with React/TypeScript front ends for internal dashboards and tools Prompt engineering experience and exposure to building or operating LLM-backed agents or tools, including integrating them with developer-tool APIs to extract and reconcile data across systems of record Comfort working in a small platform team supporting many internal stakeholders &mdash; able to triage ambiguous requests, push back on scope, and ship incrementally rather than boiling the ocean Strong data instincts: comfortable writing and reasoning about SQL against BigQuery datasets, and translating messy operational data into something a director or VP can act on Prior experience in a role that sits between a platform team and its internal customers &mdash; i.e., you've had to explain why a metric means what it says, not just compute it Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Preferred Education: No additional education Minimum Years of Work Experience: 3-5 years Preferred Years of Work Experience: No additional years of experience Minimum Leadership Experience: None Preferred Leadership Experience: None Certifications: None Competencies: Global Perspective Manages Ambiguity Nimble Learning Self-Development Collaborates Cultivates Innovation Situational Adaptability Communicates Effectively Drives Results Interpersonal Savvy Apply End Date: 08/28/2026

Senior Software Engineer - Golang/React (Remote)

NiCE

<div><div>At NiCE, we don&rsquo;t limit our challenges. We challenge our limits. Always. We&rsquo;re ambitious. We&rsquo;re game changers. And we play to win. We set the highest standards and execute beyond them. And if you&rsquo;re like us, we can offer you the ultimate career opportunity that will light a fire within you.</div><div><div>
<h2 class="jobSectionHeader">
Build the Systems That Power Analytics for Millions of Customer Conversations</h2>
<div>At NICE, we help organizations understand what customers are really saying. Our Nexidia Interactive Analytics (NIA) platform processes and analyzes massive volumes of customer interaction data, enabling organizations to identify trends, improve experiences, and make better business decisions.</div>
<div>We're looking for a Senior Software Engineer to join our Mobius team, a critical engineering group responsible for ingesting, transforming, and managing the data that powers NIA analytics. This is not a greenfield startup project. It is a highly scalable enterprise platform that sits at the center of a mature analytics ecosystem used by multiple product teams and customers worldwide.</div>
<div>If you're passionate about large-scale backend systems, SQL performance, data engineering, and using AI to build software smarter and faster, we'd love to talk.</div>
<h2 class="jobSectionHeader">Why This Role Matters</h2>
<div>The Mobius team is growing because demand for new capabilities continues to increase. The team is responsible for bringing vast amounts of customer interaction data into the platform, ensuring it is available, accurate, performant, and consumable by multiple downstream analytics teams.</div>
<div>You'll join a highly visible team that is expanding to meet growing business expectations while helping shape how AI-assisted development accelerates software delivery across engineering.</div>
<h2 class="jobSectionHeader">What You'll Do</h2>
<ul><li>Design and build scalable backend services using C#</li>
<li>Develop and optimize high-volume ETL and data ingestion pipelines</li>
<li>Design, tune, and maintain complex Microsoft SQL Server environments</li>
<li>Troubleshoot performance challenges across large-scale distributed systems</li>
<li>Investigate customer-facing production issues and drive resolution</li>
<li>Partner closely with multiple engineering teams that depend on Mobius-managed data</li>
<li>Use AI-assisted development tools to analyze requirements, accelerate coding, review implementations, and create automated testing strategies</li>
<li>Contribute to new feature development, platform enhancements, and architectural improvements</li>
</ul><h2 class="jobSectionHeader">What Makes This Opportunity Different</h2>
<ul><li>Work on a platform that directly supports advanced speech and interaction analytics</li>
<li>High-impact team with strong visibility and growing investment</li>
<li>Significant ownership across both development and production engineering</li>
<li>Opportunity to influence how AI is practically applied to software engineering workflows</li>
<li>New feature development represents the majority of team activity, with substantial innovation and roadmap work underway [Recruiting...ment Roles | Word]</li>
</ul><h2 class="jobSectionHeader">What We're Looking For</h2>
<h3 class="jobSectionHeader">Required</h3>
<ul><li>7+ years of software development experience</li>
<li>Strong C# / .NET backend development experience</li>
<li>4+ years of Microsoft SQL Server experience in production environments</li>
<li>Experience with:
<ul><li>Query optimization</li>
<li>Performance tuning</li>
<li>Database partitioning</li>
<li>Extended Events</li>
<li>Resolving I/O and latch contention issues</li>
</ul></li><li>Experience building high-volume data processing systems</li>
<li>Experience with ETL and data movement solutions</li>
<li>Strong troubleshooting and analytical skills</li>
<li>Excellent communication and collaboration skills</li>
</ul><h3 class="jobSectionHeader">Preferred</h3>
<ul><li>Experience using AI tools throughout the software development lifecycle</li>
<li>Microservices architecture experience</li>
<li>Distributed systems development</li>
<li>ElasticSearch experience</li>
<li>Enterprise CI/CD environments</li>
<li>Contact center, analytics, or data platform experience</li>
</ul><h2 class="jobSectionHeader">Location &amp; Work Style</h2>
<ul><li>Hybrid role based in Atlanta</li>
<li>In-office collaboration Monday and Tuesday</li>
<li>Work alongside experienced engineers focused on solving large-scale data challenges</li>
</ul>
</div>Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. This role is located in our GA office at 6 Concourse Parkway, Atlanta GA 30328 https://www.nice.com/company/global-locations</div><div>
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.</div></div>

Sr Software Engineer, Backend & Data Platforms (Mobius Team)

Safe-Guard Products International, LLC

<div>Please do not respond to direct messages with your personal information. All job applications and your sensitive, personal information should only be submitted via our official job platform.
Job Title: Manager, Software Engineering (hybrid- onsite Monday-Thursday)
Location: US-GA-Atlanta (Sandy Springs)
FLSA: Exempt
#LI-Hybrid
Job Overview:
We are seeking a Manager of Software Engineering to lead a full-stack engineering team of 10+ engineers across onshore and offshore locations, owning our Contract Cancellations and Claims Payments platforms, including both internal and external-facing applications. This role reports to the Sr. Engineering Manager over Claims and Cancellations and is responsible for the delivery, stability, and modernization of the systems that process contract cancellations and claims payments for our OEM and dealer partners.
The ideal candidate brings hands-on engineering leadership, strong full-stack experience across frontend and backend, and a track record of using GenAI tools to accelerate the development lifecycle, paired with the ability to manage distributed onshore/offshore teams.
Job Responsibilities:<ul><li>
Lead, mentor, and develop a distributed, full-stack engineering team of 10+ engineers (onshore and offshore).</li><li>
Own the end-to-end delivery, reliability, and evolution of the Contract Cancellations and Claims Payments applications, both internal and external-facing, spanning frontend and backend.</li><li>
Partner with business stakeholders (Finance, Claims Operations, Product) to translate contract and payment processing needs into scalable technical solutions.</li><li>
Oversee full-stack applications built on microservices and modern frontend frameworks, backed by both SQL and NoSQL databases.</li><li>
Champion the adoption of GenAI tools and agentic development practices (e.g., AI-assisted coding, automated testing, documentation) to improve engineering velocity and quality.</li><li>
Drive engineering best practices including CI/CD, automated testing, code quality, and system observability.</li><li>
Balance new feature delivery with technical debt reduction and platform modernization.</li><li>
Ensure systems meet performance, availability, security, and compliance requirements for financial and contract transactions.</li><li>
Coordinate with offshore partners and vendors to ensure consistent delivery and quality.</li><li>
Lead production incident response, root cause analysis, and post-incident improvements for cancellations and payments systems.</li><li>
Build a strong culture of ownership, quality, collaboration, and continuous improvement.</li><li>
Provide coaching, performance management, and career development for engineers on the team.</li></ul>
The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.
Job Requirements:<ul><li>
7+ years of software engineering experience, including 2+ years in an engineering management or team lead role.</li><li>
Experience leading or working within distributed teams (onshore/offshore).</li><li>
Strong hands-on experience across the full stack, including microservices and modern frontend frameworks.</li><li>
Experience with SQL and NoSQL databases and cloud-native application deployment.</li><li>
Hands-on experience leveraging GenAI in the software development lifecycle (AI-assisted coding tools, agentic development frameworks, automated testing/documentation) is required.</li><li>
Experience with payment processing, contract lifecycle management, or other transaction-heavy systems is strongly preferred.</li><li>
Experience with claims processing or similar workflow-driven platforms is a plus.</li><li>
Strong communication skills with the ability to influence technical and non-technical stakeholders.</li></ul>
Company Benefits:<ul><li>
Medical, Dental, and Vision Insurance</li><li>
Flexible Spending Account</li><li>
Health Savings Account</li><li>
401(k) Plan with Company Match</li><li>
Company-paid Short-Term and Long-Term Disability</li><li>
Company-paid Life Insurance</li><li>
Paid Holidays and Vacation</li><li>
Employee Referral Program</li><li>
Employee Assistance Program</li><li>
Wellness Programs</li><li>
Paid Community Service Opportunities</li><li>
Tuition Reimbursement</li><li>
Ongoing Training &amp; Personal Development</li><li>
And More!</li></ul>
About Safe-Guard Products International:
Safe-Guard serves Original Equipment Manufacturers (OEMs), top retailers, and independent agents in the automotive finance and insurance industry with the leading Protection Products Platform. Our platform delivers innovative protection products and solutions that protect consumers from the perils of ownership, while providing Finance &amp;Insurance professionals the tools to ignite scalable and sustainable business growth. Safe-Guard&rsquo;s success is driven by over 850 employees, who serve more than 12,000 dealers and support contract holders across the U.S. and Canada.
For 30 years and counting, our team continues to transform the motor vehicle space, earning a stellar reputation from our partners and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.
Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.</div>

Software Developer (Manager)

Adidev Technologies Inc

<div>Adidev Technologies,(www.adidevtechnologies.com) is a premier IT consulting firm delivering top-notch iOS and Android Developer solutions to industry giants including Delta, Google, Apple, Spotify, US Bank, FedEx, and more. We're not just a software consulting company &ndash; we're a dynamic force shaping the future of technology. Partnering with industry giants, we consistently deliver groundbreaking solutions that redefine the digital landscape. As we continue to expand our footprint, we're on the hunt for exceptional individuals who can bring their technical prowess to our team and elevate our projects to new levels of innovation.

Your journey with us means hands-on experience with renowned end clients. We're a people development firm. You bring your foundational skills &amp; we nurture, mentor, and train you in iOS &amp; Android Development to provide consultative services to our clients.

We are seeking enthusiastic and skilled Entry - Mid-Senior-level iOS and Android developers with a minimum of 1-2 years of experience to join our dynamic team. This is a unique opportunity that requires dedication, the drive to excel, and a passion for creating impactful applications. Join us in a pivotal role that promises to challenge your expertise and drive your career to new heights. 


Expertise: We excel in IT consultative services and quality engineer development, with Good years of experience.

Global Presence: Our diverse employee workforce spans four continents.

Proven Track Record: Hundreds of Fortune 1000 and innovative startup clients with thousands of successful projects across the USA. 


How We'll Guide You 


Teaching and Development: We are dedicated to nurturing your growth and development, shaping you into an exceptional consultant capable of delivering top-tier solutions to our end clients.

Custom Support: An array of teams, from Development Managers to Tech Subject Matter Experts, are dedicated to your success.

Project Placement: A market-expertise team ensures you secure and thrive in projects with our esteemed clients.

Career Growth: We facilitate industry experience to propel your technical journey forward. 

Job Description 


In this role, you will be an integral part of our development team, contributing to the design, development, and maintenance of large-scale applications for our prominent clients. We are focused on on-site collaboration; hence, we do not offer telecommuting or remote positions.

Successful candidates must be open to relocating to new cities or states based on client assignments, typically spanning 6 to 18 months with the possibility of extensions. 


Key Role Highlights 


Position: Entry - mid- senior-level iOS and Android Developers

Location: Onsite (No remote positions available)

Relocation: Mandatory for assignments spanning 6 to 18 months with Extensions

Compensation: Highly Competitive, commensurate with expertise

Type: Full-time (W2 or Contract 1099), 40 hours per week 
 Qualifications and Skills 


Responsibilities
<ul>
<li>Design, develop, and enhance applications for either the iOS or Android platform.
</li>
<li>Ensure application performance, quality, and responsiveness.
</li>
<li>Collaborate with a team to define, design, and implement new features.
</li>
<li>Identify and address bottlenecks, fix bugs, and maintain code quality.
</li>
<li>Establish effective communication with clients.
</li>
<li>Provide accurate project milestones and timelines.
</li>
<li>Maintain positive rapport with all clients
</li>
<li>Gather requirements and provide accurate and realistic project milestones and timelines for completion
</li>
<li>Complete coding tests or challenges as required.
</li>
<li>Maintain consistent communication through phone, text, and email.
</li>
<li>Suggest improvements to existing apps.
</li>
<li>Deliver projects on time and communicate any changes promptly.</li></ul> 

IOS Developer
<ul>
<li>Proficiency in Swift and Objective-C. (atleast 1 year of experience).
</li>
<li>Experience with iOS frameworks (e.g., Core Data,Coco touch, Combine &amp; Core Animation).
</li>
<li>Familiarity with design patterns (MVC, Singleton).
</li>
<li>Published at least 1 application on the Play Store.
</li>
<li>Thorough understanding of offline storage, threading, and performance optimization.
</li>
<li>Knowledge of RESTful APIs for connecting iOS apps to back-end services.
</li>
<li>Experience with 3rd party API integrations (e.g., Facebook, Dropbox).
</li>
<li>Familiarity with UI/UX standards and Apple's design principles.
</li>
<li>Knowledge of C-based libraries preferred.
</li>
<li>Experience with performance and memory tuning tools.
</li>
<li>Proficient in code versioning tools (e.g., Git).
</li>
<li>Innate work ethic and self-leadership skills
</li>
<li>Exceptional written and verbal communication aptitude
</li>
<li>A portfolio featuring impactful application releases is a significant advantage</li> 
</ul>
 
Perks and Beyond! 


Competitive salary range: $60k to $85k or $30/hr to $40/hr (depending on experience)

Pack your bags! Paid relocation is on us.

Support, even from afar, with our remote assistance.

Regular salary reviews? You betcha! 
Ready to Embark? 


If you're a visionary in mobile app development and meet our rigorous standards, we invite you to take this extraordinary step with us. Showcase your journey in pushing the limits of mobile engineering by submitting your resume and a curated selection of your most influential projects. At Adidev Technologies, we're dedicated to shaping your success. Join us to craft a future powered by innovation and growth.

Note: Adidev Technologies Inc. is a staunch advocate of diversity and equal opportunity. We warmly welcome applications from candidates of all backgrounds, experiences, and walks of life. Your unique perspective could be the catalyst for our next revolutionary breakthrough.</div>

Jr IOS Developer

Cognizant

About the Role
 As a Java AWS Architect , you will make an impact by designing and delivering scalable, secure, and high-performing enterprise applications using Java and AWS technologies. You will be a valued member of the engineering team and work collaboratively with Product, UX, Design, DevOps, and development teams to build enterprise authentication solutions and modern cloud-native applications from the ground up. In This Role, You Will:
 Architect, design, and develop enterprise applications using Java, Spring Boot, and Spring Security.
 Design and implement scalable, secure, and cloud-native solutions on AWS.
 Lead technical design discussions and guide engineering teams on architecture and development best practices.
 Design, develop, and maintain RESTful APIs, including API documentation using Swagger/OpenAPI.
 Partner with Product, UX, and Design teams to build enterprise authentication and authorization applications from scratch.
 Develop high-quality, testable code with strong unit testing practices to support CI/CD and DevOps initiatives.
 Build and maintain GitLab CI/CD pipelines leveraging tools such as SonarQube and Veracode.
 Conduct code reviews, enforce coding standards, and promote GitFlow development processes.
 Optimize applications for performance, scalability, reliability, and maintainability.
 Mentor developers and provide technical leadership throughout the software development lifecycle. Work Model
 We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Atlanta, Georgia or Raleigh, North Carolina .
 Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
 The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. What You Need to Have to Be Considered
 12+ years of experience designing and developing enterprise applications.
 Strong hands-on expertise in Java, Spring Boot, and Spring Security.
 Extensive experience architecting and implementing cloud-based solutions on AWS.
 Proven ability to make architecture decisions and provide technical leadership across teams.
 Strong SQL and database design expertise.
 Deep experience designing, developing, and integrating RESTful APIs.
 Experience implementing and managing Swagger/OpenAPI documentation.
 Hands-on experience with GitLab CI/CD pipelines.
 Experience using SonarQube, Veracode, and related code quality and security tools.
 Strong understanding of software engineering best practices, code reviews, testing, and DevOps methodologies.
 Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent professional experience. These Will Help You Stand Out
 Experience building enterprise authentication, identity, and access management solutions.
 AWS certifications such as AWS Certified Solutions Architect or AWS Certified Developer.
 Experience with microservices and distributed system architectures.
 Experience mentoring engineers and leading technical teams.
 Strong stakeholder management and communication skills.
 Experience working in Agile/Scrum environments. Salary and Other Compensation
 The annual salary for this position depends on experience and other qualifications of the successful candidate.
 This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Benefits
 Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
 Medical/Dental/Vision/Life Insurance
 Paid Holidays plus Paid Time Off
 401(k) Plan and Contributions
 Long-term/Short-term Disability
 Paid Parental Leave
 Employee Stock Purchase Plan Disclaimer
 The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Java AWS Architect

CallRail

<div><h3 class="jobSectionHeader">The Position</h3>

CallRail is looking for a motivated, detail-oriented, and customer-focused Tier 1 Technical Support Agent to join our team in Atlanta. In this role, you will be the frontline point of contact for our customers&mdash;marketers, agencies, and business owners&mdash;delivering exceptional, high-touch support to ensure a smooth end-to-end customer experience. You will actively troubleshoot technical issues, verify that workflows and integrations operate as intended, and guide customers toward optimal solutions for their business needs.

If you thrive in the fast-paced marketing technology space, take pride in rigorous attention to detail, and love turning complex technical challenges into seamless customer experiences, we want to hear from you!<h3 class="jobSectionHeader"> 
</h3>
<h3 class="jobSectionHeader">What You'll Do</h3>
<ul><li>End-to-End Troubleshooting &amp; Solutioning: Perform active troubleshooting and initial guided diagnostic support across all CallRail products via live channels (phone, chat, web, and email). Look beyond immediate break-fix issues to understand customer goals and provide proactive solutioning.</li>
<li>Workflow &amp; Integrations Assurance: Guide customers through workflow and implementation best practices. Verify and maintain smooth data flow across CallRail features and third-party MarTech ecosystems (e.g., Google Ads, Google Analytics, HubSpot, Salesforce, Zapier).</li>
<li>Protocol &amp; Operational Excellence: Adhere to Customer Support protocols, including properly coding trouble tickets, maintaining ACD queue availability, conducting professional interactions, and meeting Average Talk and Wrap Up time objectives.</li>
<li>Detail-Oriented Documentation: Meticulously log and document all customer interactions, setup configurations, and troubleshooting steps in our ticketing system (Zendesk). Ensure complex setups are thoroughly tested before resolving.</li>
<li>Clear Escalation &amp; Bug Reporting: Follow established escalation processes for complex Tier 2/3 issues. Identify, document, and escalate bugs or outages with clear, precise reproduction steps for product and engineering teams.</li>
<li>Customer Advocacy &amp; Continuous Improvement: Maintain high customer satisfaction by communicating resolution expectations with professionalism and empathy. Contribute to team documentation, internal support processes, and active participation in training for new products and features.</li>
<li>AI Adoption: Leverage AI platforms and modern support tools to streamline operations, solve complex problems efficiently, and maintain industry benchmarks.</li>
</ul>
<h3 class="jobSectionHeader">What You'll Need</h3>
<ul><li>Frontline Support Experience: 1&ndash;3+ years of professional experience in frontline technical/telephone support and customer-facing troubleshooting, ideally in a SaaS, MarTech, or agency environment.</li>
<li>MarTech &amp; Integrations Familiarity: Working knowledge or aptitude with marketing technology tools and web concepts (Google Analytics, Google Ads, CRMs, webhooks, JavaScript snippets).</li>
<li>High Attention to Detail: An obsessive eye for detail when reviewing tracking scripts, reproducing bugs, auditing customer setup configurations, and documenting tickets.</li>
<li>Analytical &amp; Problem-Solving Skills: Excellent analytical, diagnostic, and root-cause troubleshooting abilities; ability to exercise good judgment under pressure while maintaining a professional demeanor.</li>
<li>Strong Communication: Outstanding verbal and written communication skills with the ability to translate complex technical jargon into clear, accessible guidance for non-technical users.</li>
<li>Tool Proficiency: Familiarity with modern support and productivity tools (Zendesk, Excel, Google Drive, CRM tools).</li></ul> 

<h3 class="jobSectionHeader">
 Nice to Have</h3>
<ul><li>Direct experience using CallRail or similar call-tracking and marketing attribution platforms.</li>
<li>Technical experience or aptitude with MySQL, HTML, CSS, JavaScript, REST APIs, or browser developer tools for debugging.</li>
<li>Degree in Computer Science, Information Technology, or equivalent practical experience.</li></ul> 


 If you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience.<h3 class="jobSectionHeader"> 
</h3>
<h3 class="jobSectionHeader">Additional Perks</h3>
<ul><li>Healthcare (one option covered at 100% for employees), Dental &amp; Vision Coverage</li>
<li>Competitive HSA with company matching</li>
<li>Paid parental leave</li>
<li>Flexible vacation policy</li>
<li>401K options with company dollar-for-dollar match</li>
<li>Employee stock options available from day one</li>
<li>$2,000 annual educational allowance</li>
<li>Catered lunch every Tuesday * an in-office perk</li>
<li>MARTA transportation or office parking expenses covered</li>
<li>Employee charitable donation company match, up to $500 annually</li>
<li>Regular company outings and events</li>
<li>Hybrid work options with $500 office stipend to set up your home office</li>
<li>Designated bike storage</li></ul> 
<h3 class="jobSectionHeader">
</h3>Learn more: https://www.callrail.com/about/

You Are Welcome Here

CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc). 
 
Continuous adoption of AI technologies is essential to this role. You will be expected to leverage AI platforms to streamline operations, solve complex problems, and stay ahead of industry benchmarks. 

This position is based out of our Atlanta office. Through December 2026, employees are expected to work in the office on Tuesdays and Thursdays. 
Beginning in January 2027, CallRail will transition to a 3.5-day hybrid work model. Employees will work in the office on Mondays, Tuesdays, and Thursdays, with Wednesdays alternating bi-weekly between remote and in-office. Fridays will remain remote.</div>

Technical Support Specialist - Tier I