baggage agent supervisor

Dnata

dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.
 On the ground, dnata USA keeps 27 of the country’s major airports connected – both with each other and the world - including John F. Kennedy Airport in New York City. Handling 200,000 tonnes of cargo, guiding 15,000,000 passengers and keeping 50,000 flights in the air each year, the work that the dnata USA team complete on the ground is crucial to keeping the country in the air.
 
Under the supervision of the Lead Agent or Supervisor, the Bag room Agent is responsible for receiving, loading, unloading, and distributing passengers' checked baggage. Bag room Agents may also be responsible for record keeping procedures associated with baggage and flight records. Assist in the handling and transportation of baggage as directed. Transport checked baggage from one location to the appropriate location able to work quickly. physically fit and have the stamina for all the lifting, carrying, and bending that the job involves. Able to use
 
mechanical handling equipment. a careful worker as some of the items, you'll be handling will be expensive and fragile.
 
Essential Duties and Responsibilities
 
Lift baggage and or cargo weighing up to 70lbs. when loading/unloading aircraft, carts, and containers.
 
Loading/unloading may require lifting over 100 items for a single aircraft.
 
Push/pull loaded and empty carts and containers during loading/unloading operations.
 
Couple/uncouple carts and/or cargo container dollies.
 
Ascend/descend jet-way stairs while carrying baggage.
 
Bend/stoop and crawl to move and stack/unstack cargo in aircraft and containers.
 
Stand for up to 4 hours in all weather conditions to upload or unload cargo and direct traffic.
 
Walk continuously to load/ unload cargo from pallets, containers, carts, or conveyor belts.
 
Complete safety checklists for motorized equipment.
 
Drive and operate motorized equipment (Tug, Belt Loader).
 
Read and interpret aircraft load sheets, checked baggage tags, and cargo labels.
 
Operate a computer to enter and retrieve data for weight and balance purposes.
 
Count baggage/cargo being uploaded/ unloaded during operations.
 
Connect support equipment to aircraft such as PC Air, GPU etc.
 
Use signalling devices to communicate with co-workers or flight crew.
 
Ensure compliance with dnata, TSA and Federal Aviation Administration (FAA) regulations and policies.
 
Other duties as assigned.
 
Job Qualifications
 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Possess/maintain a valid state driver's license and other FAA/Airport required identification/seals or authorizations.
 
Specific shifts to be determined by administrative staff due to operational needs.
 
Must be able to pass SIDA airport and training tests.
 
Possess a high school diploma or GED equivalent.
 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without accommodations.
 
Work Environment
 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Physical Demands
 
Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not create an undue hardship for the Company.

Bagroom Agent

dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.
 On the ground, dnata USA keeps 27 of the country’s major airports connected – both with each other and the world - including John F. Kennedy Airport in New York City. Handling 200,000 tonnes of cargo, guiding 15,000,000 passengers and keeping 50,000 flights in the air each year, the work that the dnata USA team complete on the ground is crucial to keeping the country in the air.
 
Under the supervision of the Lead Agent or Supervisor, the Bag room Agent is responsible for receiving, loading, unloading, and distributing passengers' checked baggage. Bag room Agents may also be responsible for record keeping procedures associated with baggage and flight records. Assist in the handling and transportation of baggage as directed. Transport checked baggage from one location to the appropriate location able to work quickly. physically fit and have the stamina for all the lifting, carrying, and bending that the job involves. Able to use
 
mechanical handling equipment. a careful worker as some of the items you'll be handling will be expensive and fragile.
 
You will
 
Lift baggage and or cargo weighing up to 70lbs. when loading/unloading aircraft, carts, and containers.
 
Loading/unloading may require lifting over 100 items for a single aircraft.
 
Push/pull loaded and empty carts and containers during loading/unloading operations.
 
Couple/uncouple carts and/or cargo container dollies.
 
Ascend/descend jet-way stairs while carrying baggage.
 
Bend/stoop and crawl to move and stack/unstack cargo in aircraft and containers.
 
Stand for up to 4 hours in all weather conditions to upload or unload cargo and direct traffic.
 
Walk continuously to load/ unload cargo from pallets, containers, carts, or conveyor belts.
 
Complete safety checklists for motorized equipment.
 
Drive and operate motorized equipment (Tug, Belt Loader).
 
Read and interpret aircraft load sheets, checked baggage tags, and cargo labels.
 
Operate a computer to enter and retrieve data for weight and balance purposes.
 
Count baggage/cargo being uploaded/ unloaded during operations.
 
Connect support equipment to aircraft such as PC Air, GPU etc.
 
Use signalling devices to communicate with co-workers or flight crew.
 
Ensure compliance with dnata, TSA and Federal Aviation Administration (FAA) regulations and policies.
 
Other duties as assigned.
 
You Have
 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Possess/maintain a valid state driver's license and other FAA/Airport required identification/seals or authorizations.
 
Specific shifts to be determined by administrative staff due to operational needs.
 
Must be able to pass SIDA airport and training tests.
 
Possess a high school diploma or GED equivalent.
 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without accommodations.
 
Work Environment
 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Physical Demands
 
Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not create an undue hardship for the Company.

dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.
 On the ground, dnata USA keeps 27 of the country’s major airports connected – both with each other and the world - including John F. Kennedy Airport in New York City. Handling 200,000 tonnes of cargo, guiding 15,000,000 passengers and keeping 50,000 flights in the air each year, the work that the dnata USA team complete on the ground is crucial to keeping the country in the air.
 
As a dnata Baggage Agent Lead, you have the essential role of leading the bagroom, the unloading and
 
loading of luggage, freight, and cargo on and off commercial aircraft. Driving and operating small
 
specialized commercial vehicles.
 
Essential Duties and Responsibilities
 
Continuously lead and participate in the movement of cargo and baggage loading on and off aircraft and transport it between aircraft, outbound bagroom, airport terminals, air cargo facilities, and other aircraft
 
Lift cargo weighing up to 70 lbs. when loading/unloading aircraft, carts, and containers
 
Loading/unloading may require lifting over 100 items for a single aircraft
 
Push/pull loaded and empty carts and containers during loading/unloading operations
 
Couple/uncouple carts and/or cargo container dollies
 
Ascend/descend jet-way stairs while carrying cargo
 
Bend/stoop and crawl to move and stack/unstack cargo in aircraft and containers
 
Stand for up to 4 hours in all weather conditions to upload or unload cargo and direct traffic
 
Walk continuously to load/ unload cargo from pallets, containers, carts, or conveyor belts
 
Complete safety checklists for motorized equipment
 
Drive and operate motorized equipment (Tug, Belt Loader)
 
Read and interpret aircraft load sheets, checked baggage tags, and cargo labels
 
Operate a computer to enter and retrieve data for weight and balance purposes
 
Count baggage/cargo being uploaded/ unloaded during operations
 
Connect support equipment to aircraft such as PC Air, GPU etc.
 
Use signalling devices to communicate with co-workers or flight crew
 
Ensure compliance with dnata, TSA and Federal Aviation Administration (FAA) regulations and policies
 
Can meet the Station’s attendance standards
 
Possess/maintain a valid State driver's license and other FAA/Airport required identification/seals or authorizations
 
High school diploma or equivalent
 
Must be flexible to work variable shifts, weekends, and holidays
 
Specific shifts to be determined based on operational needs
 
Must be able to work extended hours on short notice during irregular operation
 
Ability to work in inclement weather
 
Frequent bending, stretching push/pulling, stacking, and kneeling in small, confined locations.
 
You will
 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Possess/maintain a valid state driver's license and other FAA/Airport required identification/seals or authorizations.
 
Specific shifts to be determined by administrative staff due to operational needs.
 
Must be able to pass SIDA airport and training tests.
 
Possess a high school diploma or GED equivalent.
 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without accommodations.
 
Work Environment
 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Physical Demands
 
Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not create an undue hardship for the Company.

Bagroom Agent Lead

Bags

<div>Overview:
<div>
Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience&mdash;especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we&rsquo;re reimagining how people move through their journeys&mdash;saving time, reducing hassle, and ensuring every step feels effortless and efficient.</div> 
You will...:
<div>
A Baggage Supervisor works at an airport facility and oversees the Baggage Handling operation.</div><div></div><div> 
Responsibilities include oversight of the Baggage operation to ensure that all passengers requiring assistance are in a manner that exceeds expectations. This position may also include assisting with moving luggage at the check-in counter. Baggage Supervisors must maintain a friendly and positive attitude and always be attentive to each passenger&rsquo;s individual needs.Communicating effectively and clearly. Asking each passenger the safety and security questions</div><div></div><div> 
This hands on position is physically demanding and requires on-the-job security training and the ability to receive all applicable airport security badges.</div> 
<div></div><ul><li>
Oversee and supervise the baggage handling operation</li><li>
Complete any necessary incident reports 
</li><li>
Maintains a friendly and positive attitude and is attentive to each passenger&rsquo;s individual needs; by assisting passenger with any problems, questions, or concerns 
</li><li>
Maintain professional working relationships with fellow employees, managers, airline employees, and airport authorities 
</li><li>
Exceed customer service standards 
</li><li>
Carry out other duties as assigned</li></ul> 
<div></div>
You have...:
<ul><li>Must be at least 18 years of age</li><li>
Be authorized to work in the United States</li><li>
Must be able to clear a background and drug screen</li><li>
At least (1) one year of supervisory experience</li><li>
Airline experience preferred</li><li>
Must be able to lift up to up to 75 lbs and push a loaded wheelchair up to 300lbs up and down inclines throughout the shift</li><li>
Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation to effectively communicate with internal and external customers
</li><li>Complete all required training including airport compliance</li><li>
Able to obtain an airport badge</li></ul><div> 
Appearance Guidelines</div><div></div><div> 
Employees are expected at all times to present a professional business-like image, even when working behind the scenes. It is the policy of the Company that each employee&rsquo;s dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company&rsquo;s business standards.</div> 
<div></div><ul><li>
For all male employees a fully grown in, well-maintained mustache, beard or goatee is permitted</li><li>
No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management.</li><li>
Clean &amp; well-maintained approved uniforms must be worn on shift</li><li>
Additional requirements as specified by management</li></ul><div></div><div> 
While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees. The employee is frequently required to sit; reach with hands and arms; stand; walk. The employee is also frequently required to climb, balance, stoop, kneel, and crouch. In addition, the employee is required to of twist, turn, stretch, and bend on a frequent basis. The employee must be able to lift and move up to 75 pounds regularly. The employee must be able to move in a relatively quick manner. Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus.</div><div> 
</div>Salary Range: $18.50 per hour (+ tips)
This role is eligible to earn tips in addition to the posted hourly rate.<div></div> 
Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.<div></div><div> 
________________________________________</div><div>
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.</div><div></div><div> 
Right to Work Poster</div><div>
SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate&rsquo;s application relative to the required job qualifications and responsibilities listed in the job posting.</div><div></div><div> 
As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.</div><div></div><div> 
If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact Recruit@spplus.com. We are here to assist you.</div></div>

Airline Baggage Supervisor

SkyWest Airlines

<div>About SkyWest:
<div>
SkyWest Airlines, the largest independently owned regional airline, is currently in search of individuals who take pride in seeing a job done well and are ready to take on new challenges and opportunities. Come join our Watertown, SD team as a Cross Utilized Supervisor! This Station serves Watertown and the surrounding areas, as it provides daily flights connecting it directly to many locations across the country and the world. As a Cross Utilized Supervisor you will be supervising a team of airline professionals as you provide an excellent customer experience and maintain an efficient, safe, and on-time airline.</div><div></div><div> 
As a SkyWest employee, you will be part of an exciting team spread across the nation that loves working in the travel industry and sharing their enthusiasm with the passengers. From the seasoned traveler to the first-time flier, we want to make it a great experience. Aside from being a part of this incredible network of individuals, all SkyWest employees enjoy unparalleled travel benefits for you and your family with one or more of our four mainline partners. Come join our Watertown team!</div>
Primary Job Duties:
<div>
As a SkyWest Supervisor, you will be given the opportunity to lead by example, set a positive work atmosphere for your department, and promote our guiding principles.</div> 
<div></div><ul><li>
Work closely with other supervisors to maintain a consistent standard and quality environment for our employees</li><li>
Develop, supervise, and oversee all cross-utilized agents</li><li>
Provide direction, guidance, and positive motivation for all station personnel</li><li>
Ensure compliance with all SkyWest operating standards and procedures</li><li>
Constantly promote teamwork to achieve station goals</li><li>
Attend company training classes as needed</li><li>
Conduct briefings and meetings with station personnel</li><li>
Cross Utilized Agent duties as required</li></ul>
Minimum Requirements:
<ul><li>18 years of age or older</li><li>
Possess a valid, unrestricted state-issued driver&rsquo;s license</li><li>
High school diploma or GED equivalent</li><li>
Pass a background check and drug screening</li><li>
Legally authorized to work in the United States without sponsorship</li><li>
Possess excellent communication and organizational skills</li><li>
Demonstrate strong people and employee-relation skills</li><li>
Self-motivated and goal-oriented</li><li>
Work under pressure</li><li>
Understanding of ticketing, gate, and ramp procedures</li><li>
Lift 50+ pounds consistently, with or without reasonable accommodation 
</li><li>
Required knowledge and understanding of SkyWest Airlines&rsquo; policies and procedures</li><li>
Familiar with partner dedicated computer systems</li><li>
Promote a safety culture in the station</li><li>
This position requires a flexible schedule, including split shifts that may occur during early mornings, afternoons, evenings, weekends, and holidays</li><li>
Part-time and full-time positions may be available</li><li>
$16 per hour, plus override</li></ul>
Physical and Other Requirements:
<ul><li>This is not a Department of Transportation safety-sensitive position</li></ul><div>
Please complete the online application. Top applicants will be contacted for an interview. This job posting may have a video interview requirement. Please monitor your email and junk folder for additional instructions.</div></div>

Airport Agent Supervisor - ATY

CRJ Aviation

Spring into action, and start a new adventure with CRJ Aviation LLC ( A Service Provider for Allegiant Airlines)CRJ Aviation LLC is currently hiring safety concious, enthusiastic, motivated, and productive employees. If you have experience or would like to obtain experience in the aviation field, CRJ Aviation LLC has a great opportunity for you.The Cross Utilized Agent is expected to be able to, understand, perform, rotate between the duties of a Customer Service Agent and a Ground Operations Agent and ensure that safety procedures are followed in accordance with the airport, applicable laws, rules and regulations.The Cross Utilized Agent is responsible for providing customer service to all customers, including scheduled or charter services. Cross Utilized Agents must be attentive to the customer's needs, politely handling their inquiries promptly, and completing the required transactions per company policy and proceduresThe Cross Utilized Agent is also responsible for the handling of customer baggage, including loading and unloading on and off the aircraft, marshaling in and pushing back the aircraft, operation of ground service equipment (GSE), meeting arriving flights, providing service to departing flights, assisting customers with special needs, assisting customer service agents, as needed, and any other duties as assigned.Required Skills/Abilities:Effective communication skills, both verbal and written.Ability to work efficiently under time constraints.Must be available to work flexible hours, including nights, weekends, holidays, and long hours during irregular operations. Have open availability to ensure that 75% of flights are being worked according to flight schedules.Must be well groomed and adhere to the dress code policy.Able to attend required training.Strong computer skills and ability to use general office equipment.Must be highly motivated with a positive attitude.Basic computer skills.CRJ Aviation is a drug free workplace. Pre-employment drug test required.Ability to pass airport background screening and receive an airport SIDA badgeAbility to work in extreme weather conditions.Must be at least 18 years of age and possess a valid driver's license.Ability to read, write, and speak English in order to receive and understand instructions, directives, and ensure safety, as well as the ability to interact with customers, as a requirement of the job.Must be able to pass a pre-employment background check and drug screen.Duties/Responsibilities:The ideal candidate must be people oriented, highly motivated with a positive and friendly attitude.Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seat assignments.Handle denied boarding situations, solicit volunteers, re-accommodate customers, and provide hotel, meal, and taxi vouchers when appropriate.Ensure compliance with FAA, TSA, airline, and airport regulations.Enforce safety/security measures and monitor sensitive safety zones.Assist Customers with special needs, i.e., Customers who need assistance in boarding Ad hoc assignments as requested by the Lead or Supervisor.Complete required reports.Meet arriving flights at baggage carousel to ensure proper handling of bags.Monitor&rsquo;s baggage carousel for unclaimed baggage.Stores unclaimed bags in baggage service office until claimed or turned over to system baggage services.Handles delayed baggage issues, ensuring a written report is completed and follows up with customers until the bag is located, or the file is sent to systems baggage services.Inform customers of airline policies and procedures, re: lost, damaged, or replacement baggage and pilferage claims.Provides consequential expenses to applicable customers when there is a delayed bag.Ensure delivery of baggage to the affected customer for late arriving or miss-loaded bags.Follow-up with customers regarding lost baggage, replacement of damaged bags, car seats, strollers, etc.Track replaced, damaged, and miss-loaded baggage. Assists with lost and found articles.Load and unload baggage and co-mail of various weight and dimensions to and from aircraft and applicable airport baggage areas.Operate ground service equipment.Marshal aircraft to and from gates.Provide proper handling of baggage requiring special care.Service aircraft lavatories.Responsible for aircraft security searches and commissary security searches as required.Ensure ramp areas are safe and free of Foreign Objects Debris (FOD) and that all ground service equipment is properly maintained.Follow safety regulations, which include the proper use of ground service equipment and wearing proper safety items.Operate heavy, motorized machinery/equipment including, but not limited to tugs, tractors, belt loaders, bag carts, push-back tractors, deicers, etc.Able to communicate using a two-way radio.Effective communication skills, both verbal and written.Perform aircraft interior cleaning as required.Stock aircraft and carts with necessary supplies as required, i.e., in flight magazines and lavatory supplies.Inventory tracking as required.Other duties as assigned.Education and Experience:High School Diploma/GED required.Previous Customer Service preferred, however not required.Physical Requirements:Airport Agent &ndash;Team Member is regularly required to walk, stand, sit, talk, hear, see, reach, stoop, kneel, climb, and use hands and fingers to operate various types of tools and equipment (i.e., hand trucks, carts, ramps, tugs, etc.).May be required to lift, push, pull, or carry up to 100 lbs.May be required to work various shifts/days in a 24-hour situation (i.e., split shifts, delayed flights, etc.).Regular attendance is a requirement of the role.Exposure to heights, small spaces, extreme noise (i.e., airport with planes, vehicles, and other machinery), temperature, wind, and light fluctuations.Ability to work in a confined area as well as the ability to crawl in and out of small spaces for extended periods of time.Ability to wear personal protective gear.Some travel may be a requirement of the role.Work Remotely<ul><li>No</li></ul>Job Type: Part-timePay: From $15.00 per hourBenefits:<ul><li>Employee assistance program</li><li>On-the-job training</li></ul>Application Question(s):<ul><li>Able to push, pull, lift up to 100 pounds? </li><li>Do you have aviation experience? Above and or below the wing (GOA, &amp; CSA) experience? </li><li>Do you have the ability to work Monday and Friday mornings? </li><li>Do you have the ability to work Sunday, Monday, Thursday, and Fridays starting in May? </li></ul>Language:<ul><li>English (Required)</li></ul>License/Certification:<ul><li>Driver's License (Required)</li></ul>Work Location: In person

PART TIME Airline Cross Utilized Agent LSE (Flight Benefits)

Alliance Ground International

<div>Job Description:
Job Description:
From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you&rsquo;ll ensure our traveling customers are kept well-informed and are in the right place at the right time. Following safety, security, and airline-specific procedures, you&rsquo;ll put our customers - and their customers&rsquo; needs at the heart of everything our AGI Passenger Service Agents do. This is a customer-facing role with a goal to providing first-class customer service to each traveler we encounter. If you are friendly, outgoing focusing on outstanding customer service, then let your career take off with AGI as a Passenger Service Agent! 
 
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry. 
 
Job Responsibilities:<ul><li>
Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey.
</li><li>Always ensure safety and security is never compromised.</li><li>
Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate.</li><li>
Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges.</li><li>
Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities.</li><li>
Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information.</li><li>
Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers&rsquo; reservations, standbys, and their luggage.</li><li>
Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures.</li><li>
Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors.</li><li>
Follow procedures for passengers with regards to the acceptance of Dangerous Goods.</li></ul>
Safety, Security and Compliance:
All AGI Team members have a responsibility and duty while at work to:<ul><li>
Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.</li><li>
Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.</li><li>
Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons.</li><li>
Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.</li><li>
Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.</li><li>
Conduct work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.</li><li>
Fully understand AGI Health &amp; Safety and Security policies.</li><li>
Attend training courses as may be required by AGI.</li></ul>
Physical Requirements:<ul><li>
Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.</li><li>
Must be able to stand for extended periods of time.</li><li>
Must be able to carry heavy items up and down jetway stairs.</li><li>
Must be alert to moving vehicles, equipment, or aircraft and must be able to use radio equipment.</li></ul>
Knowledge, Skills, and Abilities:
Appearance: Must be willing to wear uniform and insignia as prescribed by AGI. Personal appearance and grooming must present a favorable corporate image.
Good communication skills: Passenger Service Agents must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, customers, and other ground crew to coordinate the movement of passengers and handling of equipment and baggage. Tolerate and answer repetitious questions from passengers in a friendly, outgoing manner. Ability to speak and be understood in giving directions/information to passengers verbally and/or via overhead announcement systems.
Computer skills: Passenger Service agents are required to use computer systems daily.
Critical thinking skills: Agent may be called upon to troubleshoot issues to assist passengers with reservation issues, process excess baggage fees correctly, verify required visa documentation, etc.
Basic math skills: Must be able to process payment transactions for flight/seat upgrades, excess baggage fees, etc.
Time management skills: Passenger Service agents must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment. Must report to work on a regular and timely basis.
Qualifications:<ul><li>
Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.</li><li>
If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.</li><li>
Must complete SIDA training to obtain airport authority identification security.</li><li>
Preferred Qualifications - One+ year of relevant experience. Airline experience is preferred, and previous face-to-face customer service experience is also a plus.</li></ul>
AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.
The successful AGI team member brings their &ldquo;A&rdquo; game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.</div>

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