bank branch manager

Arvest Bank

<div>Pay is based on a number of factors including the successful candidate&rsquo;s job-related knowledge and skills, qualifications, and prior experience. Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit www.arvest.com/careers/benefits . 
 
Position is based at 1930 Fayetteville Road, Van Buren, AR 72956. However, incumbent will be required to travel to Van Buren Cloverleaf branch located at 3015 Alma Highway, in order to meet business needs.
Position requires flexible availability to work Monday through Friday 7:45 AM to 6:15 PM and occasional Saturdays 8:30 AM to 1:00 PM.
SUMMARY: This position is responsible for the overall sales, production, and profitability of two or more full-service retail branches. The Regional Branch Sales Manager must deliver strong sales leadership. Ensure the execution of superior sales, quality and friendly customer service behaviors by the entire staff. Exceed sales goals while maintaining an operationally efficient and compliant branch. The Regional Branch Sales Manager is also responsible for providing consumer lending services to customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
<div><ul><li>Lead multiple full-service branch teams to assure top quality sales and service of current and prospective branch customers. Implement strategies to achieve sales benchmarks and objectives.
</li></ul><ul><li>Coach and develop the sales and service skills of branch associates.
</li></ul><ul><li>Manage the activities of two or more full-service local bank branches.Directly supervise multiple associates.Recommend and maintain staffing levels to ensure superior delivery of customer service.Provide prompt and honest feedback to associates regarding performance of assigned duties.
</li></ul><ul><li>Identify opportunities to sell consumer loans. Accept consumer loan applications and facilitate loan closings.Must work effectively with centralized underwriting department.
</li></ul><ul><li>Ensure in-depth knowledge of Arvest products and services among all staff members.This includes digital services and delivery options. Support customer usage of products and services that will provide the services they need in the manner most convenient for them. Maintain in-depth understanding of competitor products, practices, facilities and processes in order to ensure successful sales of Arvest bank products.
</li></ul><ul><li>Oversee branch activities associated with the accurate handling of customer transactions and adherence to compliance and legal regulations, both internal and external.
</li></ul><ul><li>Work closely with various areas of Retail Bank Operations to ensure standard procedures and practices are followed and maintained.
</li></ul><ul><li>Oversee all levels of branch security in accordance with organizational policies and procedures and federal/state regulations.Use sound judgment in the application of bank standards, policies and procedures regarding customers.
</li></ul><ul><li>Work directly with customers and/or associates to handle internal and external complaints and objections.
</li></ul><ul><li>Supervise and/or perform maintenance of building and equipment to maintain clean, neat, and orderly appearance of branch and to include maintaining proper inventory and storage of supplies.
</li></ul><ul><li>Attend various weekly and monthly meetings and communicate appropriately.
</li></ul><ul><li>Lead business development activities in the branch community including calls to prospective and existing customers, acceptance of small business loan applications and referrals to other product specialists as needed.
</li></ul><ul><li>Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.
</li></ul></div>TEAM ACCOUNTABILITIES:
<ul><li>Cross-sell other services of the bank.
</li><li>Support and uphold the Arvest Mission Statement.
</li><li>Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.
</li><li>Maintain a high level of cooperation and rapport with all associates.
</li><li>Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the bank's overall operation.
</li><li>Promote professionalism at all times.
</li><li>Maintain involvement in community affairs to foster and promote the proper bank image at all times.
</li></ul>SUPERVISORY RESPONSIBILITIES:
Supervise multiple associates within the branch location. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Ensure direct reports have completed required compliance training and are adhering to all internal procedures and controls as it relates to bank policy, laws, regulations and Arvest&rsquo;s BSA/AML Program. Responsibilities include interviewing, hiring, appraising performance, rewarding, and disciplining associates. The incumbent has the authority and the appropriate influence to make recommendations regarding hiring, firing, advancement, promotion, or any other change of status of other associates within the guidelines of the bank&rsquo;s procedures and guidelines for such change of status events. The incumbent provides training, planning, assigning, and directing work assignments and schedules; addressing complaints and resolving problems. 
 
Responsibilities: 
 
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
<ul><li>Associates degree or equivalent related work experience required.
</li><li>2 years&rsquo; experience in a retail banking environment or equivalent related work experience required.
</li><li>2 years management/supervisory experience required.
</li><li>Current NMLS SAFE Act Registration or the ability to be registered within 30 days required.
</li><li>Proven track record of sales and successful coaching of a sales team required.
</li><li>Successful completion of Arvest Supervisor Training preferred.
</li><li>Successful completion of Arvest courses in FSR Training, Fundamentals of Consumer Lending and CBS/Signature Training preferred.
</li><li>Arvest experience preferred.
</li><li>Bachelor&rsquo;s degree preferred.
</li></ul>OTHER SKILLS and ABILITIES:
<ul><li>Must be able to arrive at work on time, work on site and have regular work attendance
</li><li>Must be able to occasionally work outside of normal business hours
</li><li>Must be able to work cooperatively with other co-workers regardless of personality, presence or communication style
</li><li>Must be able to provide cordial customer service regardless of customer personality, presence or communication style
</li><li>Must be able to perform several tasks at once
</li><li>Must be able to work in a stressful atmosphere
</li><li>Must be able to rotate job tasks
</li><li>Must be able to greet others cordially
</li><li>Must be able to coordinate multiple and changing priorities
</li><li>Must be able to verbally communicate with all other associates
</li><li>Must be able to operate telephone, copier, scanner and FAX machines
</li><li>Must be able to move from department to department or bank to bank to attend meetings
</li><li>Must be able to operate personal computer keyboard in order to create reports, schedules and other appropriate documentation
</li></ul>PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is regularly required to stand, walk, and sit and to talk or hear. The associate must occasionally reach with hands and arms; stoop, kneel, or crouch.
The associate must occasionally lift and/or move up to 52 pounds, may also include lifting overhead.
Specific vision abilities required by this job include close, distance and color vision, and the ability to adjust focus.
The associate must be able to travel occasionally by themselves within the U.S., including overnight, and via automobile and air.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate. 
 
Grade 15
Pay Range: $62500 - $78125 per year</div>

Regional Branch Sales Manager

Michigan State University Federal Credit Union

<div>Position Summary:

The Branch Manager leads one or more branches in achieving strategic organizational goals while ensuring exceptional member and employee experience. This role emphasizes superior member service, operational excellence, sales achievement, and team development. The Branch Manager serves as a coach and leader, actively identifying team strengths and areas for growth. Through ongoing coaching conversations and development planning, they lead onboarding, performance, retention, and engagement efforts. By fostering a culture of continuous learning and feedback, the Branch Manager empowers team members to reach their full potential and contribute meaningfully to branch success. Leveraging deep insight into member behavior and market trends, the Branch Manager anticipates needs and implements targeted sales and service strategies. They are also responsible for the branch facility&rsquo;s safety, appearance, and brand image. As a community ambassador, the Branch Manager represents the Credit Union at events aligned with MSUFCU&rsquo;s strategic initiatives.

Work Arrangement: This position is able to work onsite at the Central Park Branch (https://www.msufcu.org/locations/central_park_branch) in Okemos, MI.
Schedule:
<ul>
<li>This position requires working a standard 40 hour week during Branch hours of operations</li>
<li><ul><li>Monday - Thursday 8:45am - 5:45pm</li>
<li>Friday 8:00am - 6:15pm</li>
<li>Rotating Saturdays 8:45am - 1:15pm</li>
</ul></li><li>Scheduled hours could change based on business need and future department growth.</li>
</ul>
An offer of employment with MSU Federal Credit Union and affiliates is contingent upon the agreed work arrangement (onsite/hybrid/remote) and work location. MSU Federal Credit Union may or may not be able to accommodate temporary or permanent changes to work arrangements or allow employment outside the city and/or state of residency in which the new hire resides at the time of offered employment.

Compensation &amp; Benefits:
<ul>
<li>Salary Range: $80,000+ dependent on experience</li>
<li>100% Company-Paid Health, Dental, Vision, Life, and Long-Term Disability Premiums</li>
<li>Up to 26 days of PTO within your first year, as well as Volunteer Time Off &amp; 11 Paid Holidays</li>
<li>401(k) with a company match</li>
<li>Tuition Reimbursement</li>
<li>Up to 12 Weeks of Paid Parental Leave</li>
<li>Learn more about our benefits here (https://www.msufcu.org/benefits)</li>
</ul>
Essential Duties and Responsibilities:

Branch Manager:
<ul>
<li>Execute the branches&rsquo; strategic direction by aligning branch activities with key performance indicators (KPIs). This includes but is not limited to developing a comprehensive understanding of the Credit Union&rsquo;s financials to inform well-founded recommendations for branch goals, objectives, and sales strategies. Design and implement promotions that align with the Credit Union&rsquo;s initiatives while delivering meaningful value to the branch.</li>
<li>Manage the full member experience in the branch, cultivating a hospitality‑inspired environment that engages members through both the physical space and the interactive branch technology. Maintain full responsibility for branch presentation by ensuring a clean, organized, and professional environment that reinforces the hospitality experience, promptly addressing or reporting facility and equipment issues, and supporting operations.</li>
<li>Support employees with addressing and resolving complex and/or escalated member situations while effectively evaluating risk in decision making transactions and member requests across the branch network. While providing this support, proactively upskill employees so they can independently manage similar situations in the future. Must proactively identify and address potential operational, compliance, and security risks, taking appropriate action to mitigate impact and maintain branch integrity.</li>
<li>Leverage engagement tools, such as employee surveys and feedback platforms, to identify opportunities for employee engagement improvement by encouraging open communication and collaboration amongst the team and implementing initiatives that strengthen team morale that aligns team culture with organizational values.</li>
<li>Evaluate and manage the employee performance cycle including but not limited to observing and assessing employee performance regularly through direct interaction, shadowing, and feedback, identifying strengths and areas for improvement, providing and documenting clear, consistent and timely performance feedback, conducting performance reviews, recommending salary increases, promotions, and recommending, drafting, and delivering corrective actions. Collaborate with management peers to support the development and oversight of shared employees, as well as those reporting to other departments, who deliver member services within the branch(es).</li>
<li>Collaborate with the Member Lending Manager in the development and performance management of the branch Loan Officers, provide feedback and coaching to employees, while effectively communicating branch needs and working together to ensure exceptional member service.</li>
<li>Assume full ownership of branch compliance expectations by overseeing all regulatory, policy, procedural, and audit requirements, ensuring timely identification and resolution of exceptions, maintaining complete and accurate audit performance, and proactively coaching team to uphold the highest standards of compliance, risk management, and legal adherence.</li>
<li>Identify and act on items that increase branch performance and improve processes, procedures, and the member service experience. Document and share findings and best practices with peers.</li>
<li>Oversee the hiring and onboarding processes to ensure new team members are smoothly integrated. Maintain optimal staffing levels through consistent analysis and awareness of branch metrics and collaborative strategic scheduling in partnership with Workforce</li>
<li>Identify and address employee training needs to enhance team performance to foster a productive and efficient work environment.</li>
<li>Lead and participate as a branch subject matter expert and owner in projects, and committees with various stakeholders from within and outside of the Credit Union.</li>
<li>Represent the branch and the Credit Union within the community and at various events that support the credit union&rsquo;s strategic initiatives while actively identifying and fostering partnerships.</li>
</ul>
Senior Branch Manager:
<ul>
<li>Effectively resolve complex member and employee situations considering legal, financial, and reputational risk to the Credit Union.</li>
<li>Lead divisional projects and serve as the branch division&rsquo;s representative on organizational initiatives and committees. Advocate for branch needs and perspectives while taking ownership, initiative, and accountability to achieve project goals.</li>
<li>Leverage in-depth knowledge of branch performance metrics and Credit Union financials to lead the development and execution of strategies that enhance branch productivity, drive sales growth, streamline processes, and elevate the member service experience across the branch network.</li>
</ul>
Knowledge, Skills, and Abilities Required:

Branch Manager:
<ul>
<li>Degree in a related field is preferred; High School Diploma, GED or equivalent required.</li>
<li>Prior experience leading others formally or informally is required; or completion of one of the Credit Union&rsquo;s leadership programs in lieu of experience.</li>
<li>Availability to work during branch hours, including Saturdays, and the ability to travel to support multiple locations and work outside standard hours to meet operational needs across the branch network.</li>
</ul>
Senior Branch Manager:
<ul>
<li>Prior experience in management or authorized leadership of professionals is required.</li>
<li>Extensive experience with financial institutions' products, services, operational processes, regulatory requirements, and internal platforms is essential. Prior experience in a financial institution or similar environment is highly valued.</li>
</ul>
Competencies:
<ul>
<li>Core Competencies that must be demonstrated by all Credit Union employees include Communicate, Navigate Change &amp; Evolve, Solve Problems &amp; Make Decisions, Plan, Prioritize, and Achieve, and Collaborate. Review the corresponding behaviors here (https://unily.msufcu.org/sites/career-development/SitePageModern/7531/competencies-at-the-credit-union).</li>
<li>Leadership Competencies must be demonstrated, be committed to, and be developed by all Credit Union leaders. Review the corresponding behaviors here (https://unily.msufcu.org/sites/career-development/SitePageModern/7531/competencies-at-the-credit-union).</li>
<li>Functional Competencies:
<ul><li>Member Sales - Effectively leverages opportunities and generates leads to cross-sell products and services with integrity, supporting member needs while achieving individual, department, and organizational goals.</li>
<li>Superior Service - Prioritizes and acts on the needs of members and employees. Sets the tone and establishes rapport. Acknowledges and clarifies while committing and providing guidance. Summarizes and closes the interaction positively</li>
<li>Organizational Awareness - Understands and aligns actions with the organization&rsquo;s goals, core functions, needs, and values</li>
<li>Conflict Resolution - Works effectively through an antagonistic situation to minimize relationship damage and promote shared goals. Uses appropriate interpersonal methods to reduce tension or conflict and facilitate agreement</li>
<li>Creation of Inclusive Environment - Contributes to an environment in which all employees feel a sense of belonging, valued for their differences, and empowered to participate and contribute freely</li>
<li>Change Management - Adjusts thinking and behavior to resiliently face change and uses experience to fuel growth. Enables the process of change and transition while helping others deal with its effects. Displays self-awareness of their personal reaction to change and regulates their response. Acts as a change champion, communicating the why behind the change and aligning with organizational direction</li>
<li>Critical Thinking - Takes outside knowledge into account while evaluating information.</li>
<li>Adherence to Procedures - Includes knowledge of relevant external and internal policy and compliance procedures</li>
<li>Data Analysis - Analyzes and draws insights from relevant data. Uses storytelling to effectively communicate insights and actionable, data-informed recommendations</li>
<li>Project Management - Demonstrates knowledge of project frameworks and their corresponding life cycles; project management concepts, tools, and best practices; project reporting standards; and project plan development</li>
</ul>
</li></ul>Physical Demands and Work Environment:
<ul>
<li>May be required to remain stationary for extended periods while also engaging in frequent movement within an office environment.</li>
<li>Exposure to potentially hazardous conditions, i.e., robbery. Receives detailed instructions and procedures to be followed to minimize the exposure.</li>
<li>Frequently moves equipment or materials weighing up to 25 pounds within the building. Occasionally moves equipment or materials exceeding 25 pounds within the building.</li>
<li>This position requires onsite presence at the employee&rsquo;s assigned location(s) for all scheduled shifts.</li>
</ul>
Disclaimer:
<ul>
<li>Please note this job description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and MSU Federal Credit Union reserves the right to change this position description and/or assign tasks for the employee to perform, as MSUFCU may deem appropriate.</li>
<li>MSUFCU is an affirmative-action, equal-opportunity employer.</li>
<li>To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions.</li>
</ul><h4 class="jobSectionHeader">Experience</h4>
Required<ul><li>
4 year(s): Financial Industry Experience</li></ul>
Preferred<ul><li>
3 year(s): Management Experience</li></ul><h4 class="jobSectionHeader">
Education</h4>
Required<ul><li>
High School or better</li></ul>
Preferred<ul><li>
Bachelors or better</li></ul>
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Branch Manager - Central Park Branch

Fifth Third Bank

<div>Make banking a Fifth Third better&reg;
 
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
As a Financial Center Manager, you will:
<ul><li>Lead and coach a team that drives consistent operating rhythms and ongoing relationship management while providing a memorable customer experience.
</li><li>Deliver an integrated book of business strategy in which all customers, through all channels, have a Financial Needs Assessment and are assigned to the best banker for proactive, ongoing support.
</li><li>Lead by example by consistently using the consultative sales process to proactively identify the financial needs of current and prospective customers, as well as recommend the appropriate solutions to meet those needs.
</li><li>Source, develop, coach and lead a team that reinforces our Core Values and business strategies.
</li><li>Participate in activities that benefit the communities we serve.
</li><li>Follow the Bancorp Code of Business Conduct and Ethics and other related policies and procedures, modeling the ethical behavior expected from every employee.
</li><li>Enjoy a well-rewarded career with a company that helps you do your best work each day, provides the tools you need to succeed, and fosters a culture of engagement and support.
</li><li>Serve as part of a team focused on improving lives and communities.
</li><li>Drive the growth of the small business book of business for the Financial Center.
</li></ul>GENERAL FUNCTION:
The Financial Center Manager (FCM) is responsible for leading and coaching a team that drives consistent operating rhythms and execution of customer onboarding and ongoing relationship management. Works to actively strengthen the financial center's book of business while providing an exceptional customer experience. Provides direction and oversight to the sales and service support, daily operations, and staffing needs, etc. to ensure high level of quality. Each financial center is tiered based on factors such as the number of households, revenue and opportunity. The FCM is accountable for the sustainment and growth of the business. The FCM will promote business growth through the development of deposits, assets ,fee-based services and the development and retention of new and existing consumer and business customers.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
<ul><li>Deepen Consumer and Small Business customer relationships by providing a memorable customer experience.
</li><li>Demonstrate and maintain a working knowledge about Fifth Third's products, services, processes, and internal resources to stay informed, guide and lead the team.
</li><li>Lead by example through consistent use of the consultative sales process to proactively identify the financial needs of the current or prospective customers and recommend the appropriate solutions to meet those needs.
</li><li>Deliver an integrated book of business strategy in which all customers, through all channels, have a Financial Needs Assessment (FNA) and are assigned to the best banker for proactive ongoing support.
</li><li>Responsible for sourcing, developing, coaching and leading a team that reinforces our Core Values and business strategies.
</li><li>Cultivate a One Bank culture that proactively collaborates with business partners.
</li><li>Participate in activities that benefit the communities we serve.
</li><li>Follow the Bancorp Code of Business Conduct and Ethics and other related policies and procedures, modeling the ethical behavior expected from every employee.
</li><li>Additional duties as assigned.
</li></ul>SUPERVISORY RESPONSIBILITIES:
Provides employees timely, candid and constructive feedback; assisting in the development of employees to their full potential and provides challenging opportunities that enhance employee career growth; recognize and reward employees for accomplishments. Assist in the development of appropriate talent pool to ensure adequate bench strength and succession planning.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
<ul><li>College degree or 2 or more years of experience in a sales environment.
</li><li>Previous management experience preferred.
</li><li>Experience in financial industry and managing a P&amp;L a plus.
</li><li>Ability to professionally represent Fifth Third Bank in verbal and written communication.
</li><li>Capable of analyzing credit and financial information.
</li><li>Ability to successfully execute and coach sales activities.
</li><li>Exhibits business acumen.
</li><li>Demonstrated ability in making sound decisions.
</li><li>This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position.
</li></ul>WORKING CONDITIONS:
<ul><li>Normal office environment.
</li><li>Extended viewing of computer screens.
</li><li>Periodic travel within the Bancorp footprint to attend meetings and/or training.
</li></ul>Financial Center Manager II - Preston John Hickman
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.
LOCATION - Frisco, Texas 75034
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes &ndash; no matter how they are submitted &ndash; will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.</div>

Financial Center Manager II - Preston John Hickman

BayCoast Bank

<div><div><div><div>Job Posting Title</div><div>
Assistant Branch Manager I</div></div></div>
Job Description<div><div><div><div><div><div><h2 class="jobSectionHeader">
Assistant Branch Manager I</h2>
Location: Cranston Branch, Cranston RI
Bilingual: Portuguese &amp; Spanish a plus, but not required<h3 class="jobSectionHeader">
Join Our Team and Lead Exceptional Customer Experiences</h3>
Are you a driven leader who thrives on developing teams, building relationships, and delivering exceptional service? At BayCoast Bank, we&rsquo;re looking for an Assistant Branch Manager I who brings leadership, energy, and a strong customer focus to our branch team.
In this role, you&rsquo;ll play a key part in the daily success of the branch&mdash;supporting operations, coaching staff, and helping customers achieve their financial goals. If you enjoy mentoring others, strengthening community connections, and advancing your banking career, we want to hear from you!<h2 class="jobSectionHeader">
What You&rsquo;ll Do</h2><h3 class="jobSectionHeader">
Lead &amp; Inspire</h3><ul><li>
Supervise and coach branch staff, providing ongoing training and development</li><li>
Assist with performance management, goal setting, and staff motivation</li><li>
Support staffing schedules, timekeeping, and daily team operations</li></ul><h3 class="jobSectionHeader">
Deliver Outstanding Customer Service</h3><ul><li>
Serve as a primary point of contact for customer inquiries and issue resolution</li><li>
Build and maintain strong customer relationships</li><li>
Provide financial solutions tailored to customer needs</li></ul><h3 class="jobSectionHeader">
Drive Results &amp; Growth</h3><ul><li>
Support branch goals through referrals, relationship development, and retention</li><li>
Assist with business development efforts, including outreach and community involvement</li><li>
Identify opportunities to expand customer relationships across bank services</li></ul><h3 class="jobSectionHeader">
Ensure Operational Excellence</h3><ul><li>
Oversee daily branch operations in the absence of the Branch Manager</li><li>
Ensure compliance with bank policies, procedures, and regulatory requirements</li><li>
Maintain security, cash controls, and operational accuracy</li></ul><h3 class="jobSectionHeader">
Be a Team Player</h3><ul><li>
Collaborate with other departments to enhance customer experience</li><li>
Participate in community events and initiatives to grow the Bank&rsquo;s presence</li><li>
Promote a strong, positive, and customer-focused team culture</li></ul><h2 class="jobSectionHeader">
What You Bring</h2><ul><li>
Previous banking experience with demonstrated leadership or supervisory skills</li><li>
Strong customer service and relationship-building abilities</li><li>
Knowledge of banking products, services, and operations</li><li>
Loan origination experience and NMLS registration preferred</li><li>
Excellent communication, problem-solving, and decision-making skills</li><li>
Ability to motivate, coach, and develop team members</li><li>
Positive attitude, professionalism, and reliability</li><li><div>
Bilingual skills in Portuguese and/or Spanish are a plus, but not required</div></li></ul><h2 class="jobSectionHeader">
Why Join BayCoast Bank</h2>
We believe in making a difference for our customers, our community, and our employees. Our core values:<ul><li>
Take pride in what you do</li><li>
Believe your work matters</li><li>
Care about people</li><li>
Maintain a positive attitude</li></ul><h2 class="jobSectionHeader">
Employee Benefits</h2><ul><li>
Health, dental, &amp; vision insurance</li><li>
Defined Benefit Plan</li><li>
401(k) with company safe harbor</li><li>
Paid time off &amp; holidays</li><li>
Professional development &amp; career advancement opportunities</li><li>
Employee banking perks</li><li>
Tuition and loan support</li></ul><h2 class="jobSectionHeader">
Work Environment &amp; Requirements</h2><ul><li>
Ability to lift up to 50 lbs</li><li>
May require evenings or weekends</li><li>
Travel between locations required; reliable transportation necessary</li></ul></div></div></div></div></div></div></div>

Assistant Branch Manager I

SmartBank

<div>Looking to join a Great Place to Work Employer and become a valued member of our growing team? At SmartBank, we're not just offering a job; we're inviting you to be a part of a culture built on excellence.
Major Duties and Responsibilities:
Core Values &amp; Culture Commitment:
<ul><li>Upholds SmartBank Core Values and Core Purpose.
</li><li>Adheres to and embraces the SmartBank Way by Acting Smart, Looking Smart and Being Smart.
</li></ul>Client Experience &amp; Relationship Support:
<ul><li>Create a WOW experience by greeting and acknowledging clients warmly and promptly, directing them to proper branch personnel or department.
</li><li>Assist clients in person or on the telephone with questions or concerns, and if needed direct them to the appropriate branch personnel or department.
</li><li>Possess thorough knowledge of all SmartBank products and services.
</li><li>Always maintain client confidentiality.
</li></ul>Operational &amp; Transactional Duties:
<ul><li>Assist in the opening/closing procedures of the branch to accommodate dual control.
</li><li>Process deposit/withdrawal transactions facilitate sale of cashier&rsquo;s checks and other inventory items with accuracy following proper Bank policies and procedures.
</li><li>Process payments for SmartBank loans, local utilities, and other services following proper guidelines and procedures.
</li><li>Process client account maintenance requests (i.e., Change of address, stop payments, etc.) in a timely manner.
</li><li>Assist with ATM balancing.
</li><li>Protect SmartBank&rsquo;s financial interest by controlling and balancing assigned cash drawer and negotiable items received/disbursed. Maintains an acceptable balancing record per established standards.
</li><li>Take responsibility for achieving objectives, and is accountable for his/her results, actions and decisions.
</li></ul>Compliance &amp; Risk Management:
<ul><li>Adhere to SmartBank&rsquo;s established polices and complies with all applicable federal, state, and local banking and industry related laws and regulations. This includes and is not limited to, the Bank Secrecy Act, Anti-Money Laundering, and bank security policies and procedures.
</li><li>Complete required paperwork when applicable to report any discrepancies or suspicious activity to the Assistant Financial Center Manager, Financial Center Manager or Security Officer.
</li><li>Perform other duties as assigned.
</li></ul>Position Requirements and Qualifications:
Education &amp; Experience:
High school diploma required. Associates degree preferred. Minimum one year of banking experience preferred. Sales experience preferred.
Training Requirements (licenses, programs, or certificates):
None
Knowledge, Skills, and Abilities:
<ul><li>Excellent customer service skills.
</li><li>One- year of banking experience preferred.
</li><li>Ability to apply knowledge and sound judgment in decision-making using established guidelines.
</li><li>Cash handling experience.
</li><li>Thorough knowledge of various Teller Drawer equipment (PODs, Recyclers, traditional cash drawer, etc.) preferred.
</li><li>Proficient level of computer competency including Microsoft Windows (Word, Excel, Outlook), typing and ten-key proficient preferred.
</li><li>Strong math skills.
</li><li>Strong written and oral communication skills.
</li><li>Detail oriented and ability to function in a team environment.
</li><li>Demonstrates ability to maintain a positive attitude.
</li><li>High level of integrity.
</li><li>Able to maintain regular and predictable attendance.
</li><li>Willing to accept new ideas and methods and be agreeable to change.
</li></ul>Work Conditions:
<ul><li>Able to routinely stand, sit, bend and stoop.
</li><li>Occasionally lift or carry loads up to 40 pounds.
</li><li>Ability to stand for long periods of time as needed.
</li><li>Frequently and regularly required movements using wrists, hands, and/or fingers.
</li><li>Average, ordinary, visual acuity necessary to prepare and inspect documents or products and operate machinery.
</li><li>Ability to hear average or normal conversations and receive ordinary information.
</li><li>May be required to travel to various branch locations.
</li><li>Must be available to work the required schedule of the branch office to include Saturdays.
</li><li>May be required to travel to training sessions or meetings.</li></ul></div>

Financial Services Representative

Point Bank

<div>Promote, market, and facilitate the overall sale of products of the bank. Contribute to the bank's growth by the effective sale of bank services to new and existing customers with emphasis on courteous and professional service.
FLSA STATUS
This position is classified as Non-Exempt under the FLSA.
OVERVIEW
This post is for future Customer Care Banker positions.
The purpose of this position is to:
<ul><li>Provide support for Active/Live Teller.</li>
<li>Answer incoming calls from customers and employees to assist with requests.</li>
<li>Provide teller coverage at assigned branch(es) during peak times, as scheduled by Head Teller and Customer Care Manager. Will report to the Head Teller during these scheduled times.</li>
</ul><ul><li>Provide prompt, efficient, and friendly service in processing customers' transactions.</li>
</ul><ul><li>Provide support to all other bank employees, including assisting the Operations Department and assist with other Operational duties, as directed by the Customer Care Manager or the EVP of Customer Experience.</li>
</ul><ul><li>Follow the established policies and procedures for this position, as directed by the manager.</li>
</ul>
ESSENTIAL JOB FUNCTIONS
<ul><li>This position is the first point of contact for all Active/Live Teller contacts/requests. Teller responsibilities include, but are not limited to:
<ul><li>ITM transaction memo posting</li>
<li>Process commercial and consumer transactions (such as account deposits/withdrawals, cashing checks, loan payments, etc) following established policies, procedures and customer service standards, using computerized platform and teller programs.</li>
<li>Follow established policies and procedures (such as verifying all transaction elements for authenticity or fraud, placing holds, etc.), using computerized platform and teller programs when necessary, to ensure work is completed correctly and in compliance with regulations.</li>
<li>Responsible for processing proof, balancing coin machines and DYNA machines.</li>
</ul></li></ul><ul><li><ul><li>Responsible for sales, cross-sales and referrals of bank products and services, or any other sales or marketing campaigns or initiatives, to new and existing customers to meet individual and branch goals, and overall bank goals and objectives.</li>
</ul></li></ul><ul><li>Know procedures for and maintain compliance with banking regulations and reporting requirements (such as BSA, Reg CC, Privacy, CTRs, etc).</li>
<li>Keep cash secure and maintain a high level of safety and security for the bank. Maintain proper levels of cash in cash drawer. Balance cash drawer daily. Order/sell cash as necessary. Scan and balance proof.</li>
<li>Respond to customer questions or problems in a quick, courteous and friendly manner, taking advantage of any sales or referral opportunities.</li>
<li>Know procedures for opening/closing branch.</li>
<li>Know procedures for robbery/emergency response.</li>
<li>Know procedures for researching and locating outages, thereby limiting violations of the Teller Outage Policy.</li>
<li>Compliance with all company policies and procedures.</li>
</ul><ul><li>Answer all incoming calls from customers and employees to provide assistance or transfer the call to the appropriate individual as needed.</li>
<li>Responsible for assisting all callers in all facets of banking, including, but not limited to balance inquiries, review of loan or deposit account histories, inquiries about procedures, inquiries about products and services, verifying we have current contact information (address, phone number, email address), training customers on the use of 24 hr. X-Press banking, online banking, bill pay, transfers of funds, card disputes and limit increases, issuing fee refunds when approved, processing return mail, fraud concerns and phishing/scams, etc. Customer Care Banker is expected to learn appropriate terminology and phrasing of responses to customer questions or concerns to best service the customer and promote the bank.</li>
<li>Responsible for sales, cross-sales and referrals of bank products and services to new and existing customers, and documentation of all referral activity in the CRM.</li>
<li>Responsible for inputting issues/complaints as Cases into CRM.</li>
</ul><ul><li>Assist as needed in contacting customers regarding compromised cards, fraud, phishing/scams, etc.</li>
</ul><ul><li>Educate callers regarding identity fraud, phishing scams, etc., and that the bank will not ask for confidential information via text, email, etc.</li>
</ul><ul><li>Provide support and assistance with other Operations duties, as directed by Management, including but not limited to, preparing notices for mailing, address changes, verifying documents and images, card production/stuffing/mailing, daily reports, etc.</li>
<li>Assist with training of new employees when needed.</li>
</ul><ul><li>Attend all meetings and complete all training required to ensure regulatory compliance.</li>
<li>Comply with all applicable Federal and State regulations and guidance associated with the performance of your job function.</li>
<li>Comply with all applicable BSA/AML/OFAC policies and procedures associated with the performance of your job function, including participation in required training and identifications of suspicious activity.</li>
<li>Responsible for making suggestions to improve branch/departmental operations and overall bank.</li>
</ul><ul><li>Perform other duties and assignments within the bank at Management's request; accept any cross-training as directed by Management, works in other branches if needed.</li>
</ul>
EQUIPMENT USE, PHYSICAL &amp; MENTAL DEMANDS, AND WORKING CONDITIONS
Frequency: (R) Rarely 0-15%; (O) Occasionally (16-45%); (F) Frequently (46-100%)
EQUIPMENT USE
Telephones-F
Copier/Fax Machine-F
Computer-F
Coin Machine-F
Cash Dispensing Machine-F
Bill Counter-F
Teller Drawer/Tower-F
Drive-thru Tubes/Commercial Lane Drawer-F
ATMs/ITMs-O
PHYSICAL &amp; MENTAL DEMANDS
Light to Medium work-Exerting up to 50 pounds of force occasionally, and/or up to 10 pounds of force frequently to lift, carry, push, pull or otherwise move objects, including the human body.
Stooping/Crouching-O
Standing/Walking-F
Sitting-F
Pushing/Pulling/Lifting-O
Fingering/Grasping-F
Repetitive Motions-F
Talking/Hearing-F
Reading/Writing-F
Close Visual Acuity-worker is required to perform such tasks as preparing and analyzing data and figures, transcribing, or viewing a computer terminal.
Interpreting Data-F
Problem Solving-F
Making Decisions-F
Organizing-F
WORKING CONDITIONS
Worker is subject to inside environmental conditions; protection from weather conditions but not necessarily from temperature changes-F
Worker is subject to outside environmental conditions when working with ATMs/ITMs or when traveling to branches/departments, bank events or required bank meetings and training sessions -O
Worker is subject to local travel as required when working with ATMs/ITMs or when traveling to branches/departments, bank events, or required bank meetings and training sessions -O
The above statements describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Recruiter at 940-686-7087. PointBank is an Equal Opportunity Employer of minorities, women, veterans and disabled.</div>

Customer Care Banker - Call Center (Talent Pipeline)

OceanFirst Bank

<div>OceanFirst Bank is seeking a new Part-Time Teller at our Hamilton, NJ branch! Upon hire, all retail staff will participate in a 2-week personalized and interactive training experience. 
At OceanFirst Bank, each one of our employees plays an important role in delivering value to our customers and executing daily tasks in accordance with our core values. We recognize that our employees are essential to our success, making OceanFirst a great place to work and do business. 
Great benefits include: professional growth opportunities, employee perks &amp; discount programs, tuition assistance program, incentive compensation program, company holidays and paid time off, use of the on-site fitness facilities at Red Bank and Toms River headquarter offices, and more! Apply today to #BecomeOceanFirst and make an impact in the local community!<div> 
 
About the Role

Accurately process Bank transactions for banking customers with an emphasis on personalized quality service. Refer current and prospective customers to Personal Bankers for specialized services. Contribute to the growth, profitability, and customer retention of the Branch by meeting sales and service goals and objectives. 

What You Will Do
<ul><li>Greets customers warmly and professionally and processes requested transactions accurately to ensure minimum teller difference and controllable loss performance standards are achieved.</li></ul>
<ul><li>Identifies customer needs to refer to Personal Banker staff, cross-selling the Bank's products and services on a routine basis to meet and exceed referral goals.</li></ul>
<ul><li>Balances and proves work daily, posting as required, and properly secures related receipts and records. Includes the work of cash drawers, night deposit, vault, ATM and coin machines.</li></ul>
<ul><li>Processes deposits and withdrawals.</li></ul>
<ul><li>Cashes checks in accordance with Bank's policy.</li></ul>
<ul><li>Processes loan payments and other receivables.</li></ul>
<ul><li>Issues money orders and bank checks.</li></ul>
<ul><li>Processes payments to various &quot;club&quot; accounts.</li></ul>
<ul><li>Identifies and refers potential NEST clients to the appropriate source.</li></ul>
<ul><li>Participates in outbound calling efforts and is reasonably proficient in migrating customers to the digital channels of the Bank.</li></ul>
<ul><li>Processes incoming mail transactions.</li></ul>
<ul><li>Answers customer inquiries, received in person or by telephone concerning account information, or refers customer to appropriate branch or Bank area.</li></ul>
<ul><li>Performs account maintenance activities for active, inactive, and closed savings accounts and/or club accounts.</li></ul>
<ul><li>Provides records maintenance for signature cards; identification cards; comparable office records, including selected account ledgers, as applicable.</li></ul>
<ul><li>Remains current and applies an understanding on all Bank policies and procedures, to include BSA, attending additional training classes as directed.</li></ul>
<ul><li>Participates in the Branch Incentive Program.</li></ul>
</div>Requirements:
What We Expect of You
<ul>
<li>Excellent service, interpersonal and communication skills, with the ability to focus on customers' needs promptly in a courteous and professional manner.</li>
<li>Ability to cross-sell Bank products.</li>
<li>Detail oriented and highly accurate with the ability to multi-task.</li>
<li>Basic personal computer user skills and ability to be trained to efficiently operate banking system.</li>
<li>Strong basic math ability.</li>
<li>Must be able to work flexible schedules in accordance with the needs of the branch.</li>
</ul><div>Your Qualifications</div>
<ul><li>High School Diploma or equivalent is required.</li>
<li>Minimum of 1-year prior cash handling, with previous teller related experience preferred</li>
</ul><div>Internal and External Contacts</div>
<ul><li>Internal contact with inter-branch personnel.</li>
<li>External contact with existing business and retail customers.</li>
</ul><div>Working Conditions/Physical Requirements</div>

Remain in a stationary position for extended periods of time. Ability to communicate in order to exchange information with individual customers. Ability to travel throughout the company footprint if required. Ability to navigate throughout the branch to facilitate customer requests and meet operational standards. Ability to operate a computer, phone and operationally essential equipment as required. Ability to handle money and position self to transport coin bags and boxes.</div>

Teller (Part Time)

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