bank customer service representative

Southeast Bank

<div><p><b>BASIC FUNCTION:
</b></p><p>As a SouthEast Bank teller you will be the first contact to our valued customers. Tellers provide service to Bank customers by conducting appropriate transactions and meeting the needs of customers by providing prompt, efficient and accurate service interactions. Tellers are required to represent the Bank in a courteous, professional manner, and be alert to customer needs while also referring them to appropriate departments in the Bank when those needs are identified.
</p><p><b>ESSENTIAL FUNCTIONS:
</b></p><ul><li>Deliver exceptional customer service
</li><li>Complete customer transactions according to established guidelines
</li><li>Identify referral opportunities and makes appropriate referrals
</li><li>Contribute, support and develop effective relationships with all branch partners including branch employees, Customer Care Representatives, Branch Review Coordinator, Mortgage Representative, etc.
</li><li>Ensure compliance with internal controls, operations procedures and risk management policies
</li><li>Pursue on-going education of SouthEast Bank products, service, other lines of business, and federal regulations.
</li><li>Ensure that all business transactions and practices in the individual&rsquo;s span of control comply with all regulations.
</li><li>Carry out other duties as requested or assigned
</li><li>Work in a fast-paced environment, under pressure while multitasking</li><li>
Follow all Bank policies and procedures.
</li></ul><p><b>SKILLS AND KNOWLEDGE:</b>
</p><ul><li>Ability to operate on-line teller terminal and other standard office equipment.
</li><li>Successful completion of teller training and any other compliance training deemed necessary by the Bank.
</li><li>Excellent customer service skills.
</li><li>In-depth knowledge of all Bank deposit products and policies &sect; Attention to detail
</li></ul><p><b>WORKING CONDITIONS:
</b></p><ul><li>Sitting for long periods of time; standing and walking periodically.
</li><li>Lift 10-20lbs periodically.
</li><li>May work a rotating schedule, which may include Saturdays.
</li></ul><p><b>REQUIREMENTS:
</b></p><ul><li>High school diploma or equivalent, required.
</li><li>Cash handling or sales experience, preferred.
</li><li>Prior Customer Service experience, preferred.</li></ul></div>

Teller

Community Bank and Trust

<p><b>To complete the application process, go to https://www.cbthomebank.com/careers/ to complete an employment application.</b></p><p><b>Typical Schedule</b></p><p>Monday - Friday 9:00 a.m. - 6:00 p.m.</p><p>Every Other Saturday* 9:00 a.m. - 12:00 p.m.</p><p>*Scheduled off 1/2 day during the week when working on Saturday</p><p><b>SUMMARY</b></p><p>Responsible for processing transactions for customers. Work is performed within the framework of standard operating policies and procedures. Deviations from normal procedures and/or questions are referred to a Teller Supervisor or Branch Manager.</p><p><b>ESSENTIAL DUTIES AND RESPONSIBILITIES </b>include the following. Other duties may be assigned.</p><p>Process transactions via the teller window; verify customer identity and documents produced; verify endorsement(s) and funds available; count currency; check transaction for accuracy and completeness; issue receipts; monitor and balance cash drawer; reconcile differences; maintain teller supplies.</p><p>Ensure security of assigned teller drawer and coin vault; maintain proper amount of currency in cash drawer; buy, sell, and verify currency; complete log books and bank slips; process large currency orders; count and bundle currency; process mutilated/unfit currency.</p><p>Process bank by mail, night deposits, loan payments, savings bonds, credit card advances, transferring funds, etc.; issue Bank Money Orders, money orders, etc.</p><p>Balance ATM by following standard operating procedures to ensure safety and security of ATM and bank personnel.</p><p>Respond to loan payoff inquiries; contact Loan Department personnel or refers customer, as needed.</p><p>Identify the customer by name; provide customer service to individuals in person and over the telephone; explain the Bank&rsquo;s policies and procedures regarding transactions.</p><p>Attend mandatory Bank meetings and training seminars, including but not limited to, the Bank&rsquo;s web based training program.</p><p>Properly handle branch opening and closing procedures.</p><p>Process debit card orders and pin numbers, address changes and online banking.</p><p>Process CTR&rsquo;s and monetary instrument log.</p><p>Handles outgoing wire transfer.</p><p>Assists customers with entry into safe deposit boxes.</p><p>Conducts High Performance Sales Process.</p><p>Hands out Tell-A-Friend coupons</p><p>Accurately scan all transactions</p><p>Comply with all banking regulations, policies and procedures.</p><p>Confidentiality is required in all phases of employment.</p><p><b>NON-ESSENTIAL DUTIES &amp; RESPONSIBILITIES </b>include the following. Other duties may be assigned.</p><p>Maintain education and professional expertise through attendance at job related seminars, conferences, and workshops and involvement in professional, civic, and community groups.</p><p><b>SUPERVISORY RESPONSIBILITIES</b></p><p>None.</p><p><b>QUALIFICATIONS</b></p><p>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p><b>EDUCATION and/or EXPERIENCE</b></p><p>High school diploma or general education degree (GED).</p><p>Possess a minimum of at least six months of cash handling or other related work experience.</p><p><b>LANGUAGE SKILLS</b></p><p>Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.</p><p><b>MATHEMATICAL SKILLS</b></p><p>Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.</p><p><b>REASONING ABILITY</b></p><p>Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.</p><p><b>OTHER SKILLS AND ABILITIES</b></p><p>Operate office and bank equipment (e.g., personal computer and printer, 10-key calculator, telephone, fax machine, copier, document scanner, check encoder, coin machine, currency counter, paper cutter, hole punch, debit/credit card scanner, crimper, safe deposit timer, vault timer, security system, etc.). Basic CRT inquiry.</p><p><b>KEY CONTACTS--Internal and External</b></p><p>Has frequent contact with all departments. Has constant contact with customers and vendors.</p><p><b>CERTIFICATES, LICENSES, REGISTRATIONS</b></p><p>Valid driver&rsquo;s license.</p><p>Ability to be bonded by Bank&rsquo;s surety company.</p><p><b>PHYSICAL DEMANDS</b></p><p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p>While performing the duties of this job, the employee is frequently required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to walk and sit. The employee must frequently lift and/or move up to 25- 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.</p><p><b>WORK ENVIRONMENT</b></p><p>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p>The noise level in the work environment is usually moderate.</p><p>Individual is required to work in a team atmosphere, willing to assist others at any time.</p><p><b>COMMENTS</b></p><p>Position requires the ability to work before or after normal business hours to attend various employee meetings and training sessions.</p><p>Position may require occasional travel to various locations for job related business.</p><p>Job Type: Full-time</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Referral program</li><li>Retirement plan</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Full-Time Teller - Neosho Boulevard

United Business Bank

<div><div><div>Join a winning team at United Business Bank and enjoy a friendly and collaborative work environment where opportunities for advancement are encouraged and supported. We pride ourselves on the team that we have in place, and we proudly state that our success is due largely to our team and their commitment to our client base. Thank you for considering United Business Bank as your next step in your career path, we look forward to hearing from you.</div></div><div><div><b>
About United Business Bank</b></div></div><div><div>
We are a publicly traded Regional Bank with over $2.5B in assets and 34 offices in 5 states. We have an entrepreneurial spirit and focus on the community by specializing in small to medium sized business clients. Our single point of contact model delivers outstanding customer service. United Business Bank's comprehensive benefit package includes medical, dental, vision, 401K, long and short term disability insurance, flexible spending account, a generous vacation and sick policy.</div></div><div><div><b>
About the Position...</b></div></div><div><div><b>
The Client Service Representative I (CSR I) is an onsite position and does not have remote opportunities.</b></div></div><div><div>
The Client Service Representative I (CSR I) is responsible for providing a variety of paying and receiving functions for clients in person, via phone, through the mail and through online banking including processing deposits, withdrawals, loan payments, cashiers checks, stop payments, and wires. The CSR I is responsible for balancing each days transactions and verifying cash totals. They assist clients with bookkeeping and checking account problems, as well as answers client questions regarding the Banks products and services. They are responsible for actively cross-selling the Banks products and services. The CSR I performs specific assigned side-jobs including various clerical functions, and assists the Branch Manager and/or the Client Service Manager with other duties as assigned. The CSR I assists clients promptly, courteously, efficiently and professionally. The CSR I performs all duties accurately, timely and efficiently, and according to Bank policies, procedures and regulatory guidelines.</div></div><div><div><b>
About You...</b><br>
You are a self-starter with an entrepreneurial spirit who thrives in a team environment. You also have the following:
</div></div><div><div><b>Education/Certification: </b>High school graduate or equivalent.</div></div><div><div><b>
Required Knowledge: </b>Knowledge of Teller and Cash Handling Operations procedures. Basic understanding of banking products, services and operations.</div></div><div><div><b>
Experience Required:</b> Minimum of 1-year cash handling or teller experience in the financial services industry.</div></div><div><div><b>
Skills/Abilities:</b></div></div><ul><li><div>
Good communication skills.</div></li><li><div>
Professional appearance, dress and attitude.</div></li><li><div>
Good math skills.</div></li><li><div>
Ability to use Microsoft Office software package.</div></li></ul><div><div><b>
Compensation</b></div></div><div><div>
Hiring Salary Range: $20.00 to $22.00.
</div></div><div><div><i>This compensation information is United Business Bank's good-faith estimate and is provided pursuant to Colorado's Equal Pay for Equal Work Act. Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The base pay and target incentive (if applicable) will be finalized at offer.
</i></div></div><div><div><b>Benefits</b></div></div><div><div>
We offer competitive financial compensation, including various compensation plans and a solid benefits package for regular full-time salaried and hourly positions.</div></div><ul><li><div>
Medical, Dental, Vision Insurance at a shared premium cost.</div></li><li><div>
401k With Matching Contributions.</div></li><li><div>
Paid Time Off &ndash; accrued vacation and sick time, 1 float day, 11 paid holidays.</div></li><li><div>
Flexible Spending Accounts &ndash; Healthcare, Dependent Care, Transit &amp; Parking Options.</div></li><li><div>
Employee Assistance Program, 100% employer cost.</div></li><li><div>
Employees are offered a free checking and savings account, plus free orders of personal size checks.</div></li></ul><div><div><b>
Application window is anticipated to close April 17, 2026.</b></div></div><div><div><b>
Location: Onsite, no remote</b></div></div><div><div>
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.</div></div></div>

Client Service Representative I

West Gate Bank

<p><b>HOURS OF WORK:</b></p><p>Part-Time, Monday through Friday from 7:00am-12:00pm.; up to three (3) Saturdays per month, 8:00 a.m. to 12:00 p.m.</p><p><b>Location:</b></p><p>6003 Old Cheney Road, Lincoln, NE 68516</p><p><b>DESCRIPTION:</b></p><p>Solutions Center Call Representatives respond to customer inquiries via telephone for deposit customers. Representatives are responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of bank products and programs.</p><p><b>ROLES AND RESPONSIBILITIES:</b></p><ul><li>Assist customers with routine account-related requests such as: funds transfers, electronic funds transfers (EFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions and inquiries about funds availability.</li><li>Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.</li><li>Research customer questions regarding electronic funds transfers and initiate affidavits when appropriate.</li><li>Cross-sell bank products and services based on customer needs in accordance with the banks&rsquo; program standards. These items include, but not limited to, new accounts, debit cards, overdraft privilege, online and mobile banking and mortgage services.</li><li>Update the system with messages regarding ATM/debit cards and service charges.</li><li>Perform customer requested research, including printing statement and check copies.</li><li>Input, maintain and/ or delete ATM and debit cards within system.</li><li>Monitor the invalid address report and attempt to track down customers and obtain updated information.</li><li>Document and track all call details and follow up work.</li><li>Cross train on tasks performed by the Retail Service Department.</li><li>Cross train on tasks performed by the Mortgage Banking Associates.</li><li>Review duplicate item reports and balance daily teller totals.</li><li>Perform other duties as assigned which could include on or off phone tasks.</li></ul><p><b>EDUCATION and/or EXPERIENCE:</b></p><ul><li>Previous call center or customer service experience helpful.</li><li>Previous experience with retail banking (specifically deposit functions) helpful.</li><li>General math and typing skills are necessary.</li><li>Previous experience with Jack Henry banking system helpful.</li><li>Must be comfortable with Windows-based computer programs.</li></ul><p><b>SKILLS:</b></p><ul><li>High level of accuracy and attention to detail required.</li><li>Demonstrated ability to work well independently, in a small team setting, and/or with a large number of front-line co-workers as required on any given project or assignment.</li><li>Ability to manage and complete multiple tasks quickly and accurately.</li><li>Ability to follow instructions as given and work independently.</li><li>Ability to handle confidential customer and bank information.</li><li>Ability to communicate orally and in writing in a professional manner.</li><li>High level of follow-up and follow-through on open ended issues, including communication with bank customers and internal staff on progress and/or status updates of any issues.</li></ul><p><b>OFFICE ENVIRONMENT &amp; PHYSICAL DEMANDS:</b></p><p>Normal office environment with little exposure to excessive noise, dirt, temperatures and the like. Typically sitting at a desk or table, intermittently standing or stooping and occasional lifting of 50 lbs. or less.</p><p>The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.</p><p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p>TO APPLY:</p><p>Please fill out an application online or mail your resume to the address below.</p><p>Human Resources<br/>P.O. Box 82603<br/>Lincoln, NE 68501-2603<br/>Phone: 402-434-3456</p><p>Job Type: Part-time</p><p>Pay: From $18.50 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>On-the-job training</li><li>Referral program</li></ul><p>Ability to Commute:</p><ul><li>Lincoln, NE 68516 (Preferred)</li></ul><p>Ability to Relocate:</p><ul><li>Lincoln, NE 68516: Relocate before starting work (Preferred)</li></ul><p>Work Location: In person</p>

Part-time Solutions Center Call Representative

Prosperity Bank

<div>
 <strong>
  External Applicants: Please apply through Prosperity Bank's Career Center at
 </strong>
 <strong>
  https://www.prosperitybankusa.com/Careers.
 </strong>
 <strong>
  Applying through any other source may prevent Prosperity from receiving your application.
 </strong>
 <strong>
  Internal Applicants: If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP.
  <strong>
   <strong>
    Prosperity Bank is an Equal Opportunity Employer.
    <br/>
    <br/>
   </strong>
  </strong>
 </strong>
 <strong>
  POSITION PURPOSE
  <br/>
  <br/>
 </strong>
 Responsible for providing excellent customer service and maintaining strong professional relationships in the Bank&rsquo;s Customer Service Center. Professionally, courteously, and promptly resolves customer questions and/or problems. Responsible for performing a broad variety of financial services such as opening and closing accounts, renewing time deposit accounts, and assisting customers with account inquiries, maintenance, and problem resolution. Has knowledge and experience with deposit and loan products and services.
 <br/>
 <br/>
 <strong>
  Essential Functions And Basic Duties
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assumes responsibility for the effective and professional performance of financial service functions.
  </li>
  <li>
   Takes customer calls.
  </li>
  <li>
   Provides excellent customer service.
  </li>
  <li>
   Answers questions and solves problems for customers by listening, collecting data, and securing answers.
  </li>
  <li>
   Assists customers with their Checking, Savings, Time Deposits, IRAs, Loans, Safe Deposit Boxes, Internet Banking, Debit Cards, and Credit Cards.
  </li>
  <li>
   Handles complaints in a professional manner.
  </li>
  <li>
   Presents and explains Bank products and services to customers and assists in meeting their financial needs including the following: opening, closing, and maintaining checking, savings, time deposit, and individual retirement accounts as well as working with safe deposit boxes, savings bonds, credit cards and consumer loans.
  </li>
  <li>
   Consistently strives to meet the Customer Service Center&rsquo;s call quality goals.
  </li>
  <li>
   Maintains and projects the Bank's professional reputation, while adhering to the Bank policies.
  </li>
  <li>
   Other duties as assigned.
  </li>
  <li>
   Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.
  </li>
  <li>
   Keeps management informed of problems.
  </li>
  <li>
   Maintains a professional working relationship with all associates in the Customer Service Center.
  </li>
  <li>
   Assumes responsibility for related duties as required or assigned.
  </li>
  <li>
   Assists other departments, as necessary.
  </li>
  <li>
   Keeps work area clean, secure, and well maintained.
  </li>
  <li>
   Maintains the privacy of customer information.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  PERFORMANCE MEASUREMENTS
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Financial service functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures.
  </li>
  <li>
   Good business relations exist with customers. Customer problems and complaints are promptly and professionally addressed and resolved.
  </li>
  <li>
   Accurate and complete information about Bank products and services is provided to customers.
  </li>
  <li>
   Good working relationships and coordination exist with area personnel and with management. Appropriate assistance is provided to area staff as needed. Management is informed of activities.
  </li>
  <li>
   Consistently meets established call quality standards.
  </li>
  <li>
   The Bank's professional reputation is conveyed and maintained.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  EDUCATION/CERTIFICATION:
 </strong>
 Associate Degree/Two years of related experience and /or training; or the equivalent combination of education and work-related experience.
 <br/>
 <br/>
 <strong>
  REQUIRED KNOWLEDGE:
 </strong>
 Preferred knowledge of the Bank products, services, and policies/procedures.
 <br/>
 <br/>
 <strong>
  EXPERIENCE REQUIRED:
 </strong>
 1 year Customer Service experience.
 <br/>
 <br/>
 <strong>
  Skills/Abilities
  <br/>
  <br/>
 </strong>
 Excellent communication and public relations skills.
 <br/>
 <br/>
 Excellent computer skills.
 <br/>
 <br/>
 Well organized.
 <br/>
 <br/>
 Ability to work well under pressure.
 <br/>
 <br/>
 Ability to work overtime as needed or required.
 <br/>
 <br/>
 <strong>
  Physical Activities And Requirements Of This Position
  <br/>
  <br/>
 </strong>
 <strong>
  FINGER DEXTERITY:
 </strong>
 Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.
 <br/>
 <br/>
 <strong>
  TALKING:
 </strong>
 Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
 <br/>
 <br/>
 <strong>
  AVERAGE HEARING:
 </strong>
 Able to hear average or normal conversations and receive ordinary information.
 <br/>
 <br/>
 <strong>
  AVERAGE VISUAL ABILITIES:
 </strong>
 Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.
 <br/>
 <br/>
 <strong>
  PHYSICAL STRENGTH:
 </strong>
 Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.)
 <br/>
 <br/>
 <strong>
  WORKING CONDITIONS
  <br/>
  <br/>
 </strong>
 <strong>
  NONE
 </strong>
 : No hazardous or significantly unpleasant conditions (such as in a typical office).
 <br/>
 <br/>
 <strong>
  Mental Activities And Requirements Of This Position
  <br/>
  <br/>
 </strong>
 <strong>
  REASONING ABILITY:
 </strong>
 Ability to apply common sense understanding to carry out detailed but uninvolved instructions, and to deal with problems involving a few variables.
 <br/>
 <br/>
 <strong>
  MATHEMATICS ABILITY:
 </strong>
 Ability to perform basic math skills including adding, subtracting, multiplying, &amp; divinding two-digit numbers, the four basic arithmetic operations with money, operations with units such as inch, foot, yard, &amp; pounds.
 <br/>
 <br/>
 <strong>
  LANGUAGE ABILITY:
 </strong>
 Ability to use passive vocabulary of 5,000-6,000 words; read at a slow rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation.
 <br/>
 <br/>
 Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs.
 <br/>
 <br/>
 Ability to communicate in complex sentences, using normal word order with present and past tense and good vocabulary.
 <br/>
 <br/>
 Hours: Monday - Friday 3:00 PM - 7:00 PM. Saturday 9:00 AM - 5:00 PM.
</div>


Customer Service Representative (Full Time) - Plano

Dukhan Bank

<p><b>Dukhan Bank</b> is a Qatar‑based Shari&rsquo;ah‑compliant financial institution offering retail, corporate, and digital banking solutions to individuals and businesses.</p><p>A <b>Customer Service Representative (CSR)</b> at <b>Dukhan Bank</b> is the first point of contact for customers visiting the branch or contacting the bank. The CSR ensures a smooth, professional, and efficient service experience while promoting bank products and services in line with Shari&rsquo;ah-compliant banking principles.</p><p><b>Key Responsibilities:</b></p><p>Customer Interaction</p><p>Account Operations</p><p>Product Promotion</p><p>Compliance &amp; Documentation</p><p>Follow AML (Anti-Money Laundering) and bank compliance procedures.</p><p>Operational Support</p><p><b>Skills &amp; Requirements:</b></p><p>Minimum high school diploma; bachelor&rsquo;s degree in Finance, Business, or related field preferred.</p><p>Excellent communication skills (English required, Arabic preferred).</p><p>Strong interpersonal and customer service skills.</p><p>Basic understanding of banking operations and financial products.</p><p>Attention to detail and ability to handle cash transactions accurately.</p><p>Familiarity with digital banking platforms and software systems.</p><p>Ability to work in a fast-paced, team-oriented environment.</p><p>Pay: From QAR6,000.00 per month</p><p>Work Location: In person</p>

Customer Service Representative (Dukhan Bank)

Andover Bank

<div><p>POSTION SUMMARY</p><p>
The Client Service Representative I is an entry level retail employee responsible for maintaining an accurate record of a cash drawer and understanding the basic functions of the banking center and customer service. Duties and responsibilities include the following:</p><p>
ESSENTIAL DUTIES AND RESPONSIBILITIES</p><ul><li>
Regular onsite attendance</li><li>
Flexible to work at other locations as needed</li><li>
Ability to work well with others in a team environment</li><li>
Provides accurate, efficient and exceptional customer service to internal and external customers</li><li>
Maintains knowledge of bank regulations, security and compliance responsibilities, products, policies, procedures and meets deadlines</li><li>
Satisfactorily completes all training required for the position</li></ul><p>
Profitability - The Client Service Representative I assists in the branch initiatives impacting the banking center&rsquo;s profitability.
</p><ul><li>Teller Window- Accountable for accuracy with cash, checks and customer transactions. Maintains a neat and orderly work area.</li><li>
Operations- Follows confidentiality guidelines and understands basic bank procedures.</li><li>
Sales- Accountable for own referrals.
</li><li>Products- Has a basic understanding of Andover Bank products and services.
</li><li>Goals- Achieves referral goals following Introductory period and helps with branch goals.</li><li>
Knowledge- Passes assigned tests and courses.</li></ul><p>
Customer Service</p><ul><li>
Fully understands Andover Bank&rsquo;s service standards and must meet or exceed them.</li></ul><p>
Career Path
</p><p>At a minimum, a Client Service Representative I should strive to understand and master the following to be considered for a Client Service Representative II in a 9-12 month time frame. The following are recommendations and may not include all considerations required.
</p><ul><li>Vault back-up</li><li>
Basic customer account maintenance</li><li>
Assist with ATM</li><li>
Order checks</li><li>
Branch end of day procedures</li><li>
Satisfactory balancing records</li><li>
Meets or exceeds service standards</li><li>
Minimal to no errors on customer transactions</li><li>
Efficient customer transactions</li><li>
Contributes to the overall team goals.
</li><li>Other duties as assigned</li></ul><p>
SUPERVISORY RESPONSIBILITIES</p><p>
This job has no supervisory responsibilities</p><p>
QUALIFICATIONS</p><p>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p>
EDUCATION/EXPERIENCE</p><p>
High school diploma or general education degree (GED) required. Six months related sales or banking experience preferred.</p><p>
LANGUAGE SKILLS</p><p>
Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization.</p><p>
MATHEMATICAL SKILLS</p><p>
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
</p><p>REASONING ABILITY</p><p>
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.</p><p>
OTHER QUALIFICATIONS</p><p>
Computer Skills: Ability to perform basic computer skills and operate computer programs. Proficient in Microsoft Word and Excel.</p><p>
Customer service skills</p><p>
PHYSICAL DEMANDS</p><p>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p>
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; or climb; and stoop, kneel or crouch. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus</p><p>
WORKING ENVIRONMENT/CONDITIONS</p><p>
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p>
No hazardous or significantly unpleasant conditions (such as a typical office)</p></div>

Part Time Client Service Rep I

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