bank customer service representative

United Business Bank

<div><div><div>Join a winning team at United Business Bank and enjoy a friendly and collaborative work environment where opportunities for advancement are encouraged and supported. We pride ourselves on the team that we have in place, and we proudly state that our success is due largely to our team and their commitment to our client base. Thank you for considering United Business Bank as your next step in your career path, we look forward to hearing from you.</div></div><div><div><b>
About United Business Bank</b></div></div><div><div>
We are a publicly traded Regional Bank with over $2.5B in assets and 34 offices in 5 states. We have an entrepreneurial spirit and focus on the community by specializing in small to medium sized business clients. Our single point of contact model delivers outstanding customer service. United Business Bank's comprehensive benefit package includes medical, dental, vision, 401K, long and short term disability insurance, flexible spending account, a generous vacation and sick policy.</div></div><div><div><b>
About the Position...</b></div></div><div><div><b>
The Client Service Representative I (CSR I) is an onsite position and does not have remote opportunities.</b></div></div><div><div>
The Client Service Representative I (CSR I) is responsible for providing a variety of paying and receiving functions for clients in person, via phone, through the mail and through online banking including processing deposits, withdrawals, loan payments, cashiers checks, stop payments, and wires. The CSR I is responsible for balancing each days transactions and verifying cash totals. They assist clients with bookkeeping and checking account problems, as well as answers client questions regarding the Banks products and services. They are responsible for actively cross-selling the Banks products and services. The CSR I performs specific assigned side-jobs including various clerical functions, and assists the Branch Manager and/or the Client Service Manager with other duties as assigned. The CSR I assists clients promptly, courteously, efficiently and professionally. The CSR I performs all duties accurately, timely and efficiently, and according to Bank policies, procedures and regulatory guidelines.</div></div><div><div><b>
About You...</b><br>
You are a self-starter with an entrepreneurial spirit who thrives in a team environment. You also have the following:
</div></div><div><div><b>Education/Certification: </b>High school graduate or equivalent.</div></div><div><div><b>
Required Knowledge: </b>Knowledge of Teller and Cash Handling Operations procedures. Basic understanding of banking products, services and operations.</div></div><div><div><b>
Experience Required:</b> Minimum of 1-year cash handling or teller experience in the financial services industry.</div></div><div><div><b>
Skills/Abilities:</b></div></div><ul><li><div>
Good communication skills.</div></li><li><div>
Professional appearance, dress and attitude.</div></li><li><div>
Good math skills.</div></li><li><div>
Ability to use Microsoft Office software package.</div></li></ul><div><div><b>
Compensation</b></div></div><div><div>
Hiring Salary Range: $20.00 to $22.00.
</div></div><div><div><i>This compensation information is United Business Bank's good-faith estimate and is provided pursuant to Colorado's Equal Pay for Equal Work Act. Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The base pay and target incentive (if applicable) will be finalized at offer.
</i></div></div><div><div><b>Benefits</b></div></div><div><div>
We offer competitive financial compensation, including various compensation plans and a solid benefits package for regular full-time salaried and hourly positions.</div></div><ul><li><div>
Medical, Dental, Vision Insurance at a shared premium cost.</div></li><li><div>
401k With Matching Contributions.</div></li><li><div>
Paid Time Off &ndash; accrued vacation and sick time, 1 float day, 11 paid holidays.</div></li><li><div>
Flexible Spending Accounts &ndash; Healthcare, Dependent Care, Transit &amp; Parking Options.</div></li><li><div>
Employee Assistance Program, 100% employer cost.</div></li><li><div>
Employees are offered a free checking and savings account, plus free orders of personal size checks.</div></li></ul><div><div><b>
Application window is anticipated to close April 17, 2026.</b></div></div><div><div><b>
Location: Onsite, no remote</b></div></div><div><div>
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.</div></div></div>

Client Service Representative I

West Gate Bank

<p><b>HOURS OF WORK:</b></p><p>Part-Time, Monday through Friday from 7:00am-12:00pm.; up to three (3) Saturdays per month, 8:00 a.m. to 12:00 p.m.</p><p><b>Location:</b></p><p>6003 Old Cheney Road, Lincoln, NE 68516</p><p><b>DESCRIPTION:</b></p><p>Solutions Center Call Representatives respond to customer inquiries via telephone for deposit customers. Representatives are responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of bank products and programs.</p><p><b>ROLES AND RESPONSIBILITIES:</b></p><ul><li>Assist customers with routine account-related requests such as: funds transfers, electronic funds transfers (EFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions and inquiries about funds availability.</li><li>Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.</li><li>Research customer questions regarding electronic funds transfers and initiate affidavits when appropriate.</li><li>Cross-sell bank products and services based on customer needs in accordance with the banks&rsquo; program standards. These items include, but not limited to, new accounts, debit cards, overdraft privilege, online and mobile banking and mortgage services.</li><li>Update the system with messages regarding ATM/debit cards and service charges.</li><li>Perform customer requested research, including printing statement and check copies.</li><li>Input, maintain and/ or delete ATM and debit cards within system.</li><li>Monitor the invalid address report and attempt to track down customers and obtain updated information.</li><li>Document and track all call details and follow up work.</li><li>Cross train on tasks performed by the Retail Service Department.</li><li>Cross train on tasks performed by the Mortgage Banking Associates.</li><li>Review duplicate item reports and balance daily teller totals.</li><li>Perform other duties as assigned which could include on or off phone tasks.</li></ul><p><b>EDUCATION and/or EXPERIENCE:</b></p><ul><li>Previous call center or customer service experience helpful.</li><li>Previous experience with retail banking (specifically deposit functions) helpful.</li><li>General math and typing skills are necessary.</li><li>Previous experience with Jack Henry banking system helpful.</li><li>Must be comfortable with Windows-based computer programs.</li></ul><p><b>SKILLS:</b></p><ul><li>High level of accuracy and attention to detail required.</li><li>Demonstrated ability to work well independently, in a small team setting, and/or with a large number of front-line co-workers as required on any given project or assignment.</li><li>Ability to manage and complete multiple tasks quickly and accurately.</li><li>Ability to follow instructions as given and work independently.</li><li>Ability to handle confidential customer and bank information.</li><li>Ability to communicate orally and in writing in a professional manner.</li><li>High level of follow-up and follow-through on open ended issues, including communication with bank customers and internal staff on progress and/or status updates of any issues.</li></ul><p><b>OFFICE ENVIRONMENT &amp; PHYSICAL DEMANDS:</b></p><p>Normal office environment with little exposure to excessive noise, dirt, temperatures and the like. Typically sitting at a desk or table, intermittently standing or stooping and occasional lifting of 50 lbs. or less.</p><p>The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.</p><p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p>TO APPLY:</p><p>Please fill out an application online or mail your resume to the address below.</p><p>Human Resources<br/>P.O. Box 82603<br/>Lincoln, NE 68501-2603<br/>Phone: 402-434-3456</p><p>Job Type: Part-time</p><p>Pay: From $18.50 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>On-the-job training</li><li>Referral program</li></ul><p>Ability to Commute:</p><ul><li>Lincoln, NE 68516 (Preferred)</li></ul><p>Ability to Relocate:</p><ul><li>Lincoln, NE 68516: Relocate before starting work (Preferred)</li></ul><p>Work Location: In person</p>

Part-time Solutions Center Call Representative

Andover Bank

<div><p>POSTION SUMMARY</p><p>
The Client Service Representative I is an entry level retail employee responsible for maintaining an accurate record of a cash drawer and understanding the basic functions of the banking center and customer service. Duties and responsibilities include the following:</p><p>
ESSENTIAL DUTIES AND RESPONSIBILITIES</p><ul><li>
Regular onsite attendance</li><li>
Flexible to work at other locations as needed</li><li>
Ability to work well with others in a team environment</li><li>
Provides accurate, efficient and exceptional customer service to internal and external customers</li><li>
Maintains knowledge of bank regulations, security and compliance responsibilities, products, policies, procedures and meets deadlines</li><li>
Satisfactorily completes all training required for the position</li></ul><p>
Profitability - The Client Service Representative I assists in the branch initiatives impacting the banking center&rsquo;s profitability.
</p><ul><li>Teller Window- Accountable for accuracy with cash, checks and customer transactions. Maintains a neat and orderly work area.</li><li>
Operations- Follows confidentiality guidelines and understands basic bank procedures.</li><li>
Sales- Accountable for own referrals.
</li><li>Products- Has a basic understanding of Andover Bank products and services.
</li><li>Goals- Achieves referral goals following Introductory period and helps with branch goals.</li><li>
Knowledge- Passes assigned tests and courses.</li></ul><p>
Customer Service</p><ul><li>
Fully understands Andover Bank&rsquo;s service standards and must meet or exceed them.</li></ul><p>
Career Path
</p><p>At a minimum, a Client Service Representative I should strive to understand and master the following to be considered for a Client Service Representative II in a 9-12 month time frame. The following are recommendations and may not include all considerations required.
</p><ul><li>Vault back-up</li><li>
Basic customer account maintenance</li><li>
Assist with ATM</li><li>
Order checks</li><li>
Branch end of day procedures</li><li>
Satisfactory balancing records</li><li>
Meets or exceeds service standards</li><li>
Minimal to no errors on customer transactions</li><li>
Efficient customer transactions</li><li>
Contributes to the overall team goals.
</li><li>Other duties as assigned</li></ul><p>
SUPERVISORY RESPONSIBILITIES</p><p>
This job has no supervisory responsibilities</p><p>
QUALIFICATIONS</p><p>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p>
EDUCATION/EXPERIENCE</p><p>
High school diploma or general education degree (GED) required. Six months related sales or banking experience preferred.</p><p>
LANGUAGE SKILLS</p><p>
Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization.</p><p>
MATHEMATICAL SKILLS</p><p>
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
</p><p>REASONING ABILITY</p><p>
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.</p><p>
OTHER QUALIFICATIONS</p><p>
Computer Skills: Ability to perform basic computer skills and operate computer programs. Proficient in Microsoft Word and Excel.</p><p>
Customer service skills</p><p>
PHYSICAL DEMANDS</p><p>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p>
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; or climb; and stoop, kneel or crouch. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus</p><p>
WORKING ENVIRONMENT/CONDITIONS</p><p>
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p>
No hazardous or significantly unpleasant conditions (such as a typical office)</p></div>

Part Time Client Service Rep I

Bank of the Orient

<div>
 <p>
  <strong>
   Bank Teller &ndash; Universal Banking Representative -Bilingual in Vietnamese - Entry Level
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Bank of the Orient is an independent Asian Community Bank that has proudly served the financial needs of multiple Bay Area communities for over 55 years, and Sugar Land, Texas area. We are well known for our commitment to providing the highest level of personal service to our customers; we take a personal interest in our communities' unique banking needs, we are dedicated to providing integrity in banking and financial services, we provide high quality dependable service by being accessible and reliable. We are committed to excellence in everything we do.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We have openings for full-time Universal Banking Representative at our Bellaire Branch in Houston, Texas. Primary responsibilities will be to provide basic teller services; process transactions accurately and efficiently in accordance with established policies and procedures; identify customer needs and refer financial products and services; act as the Bank&rsquo;s first contact to the customer; consistently seek to meet customer service standards; and ensure regulatory requirements, such as AML and BSA are adhered to.
 </p>
 <p>
  <br/>
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  Job Duties:
 </p>
 <ul>
  <li>
   Processes a variety of bank transactions within established guidelines, and cross-sells bank products and services to customers.
  </li>
  <li>
   Receive commercial and individual checking deposits by verifying cash endorsements and issuing receipts. Accepts checks for cashing after verifying endorsements, validity and funds.
  </li>
  <li>
   Process savings deposits and posts accordingly on passbooks; pays savings withdrawals after verifying balance and signature.
  </li>
  <li>
   Receive loan payments, federal tax deposits, food coupons and bank-by-mail deposits. Sell cashier's checks and money orders.
  </li>
  <li>
   Operate teller terminals to record deposits, "CASH-INS" and "CASH-OUTS" and make inquiries on accounts.
  </li>
  <li>
   Balance daily cash and prepares teller sheet. Maintain maximum security over all cash on hand.
  </li>
  <li>
   Assist customers with safe deposit boxes following appropriate safety and security procedures.
  </li>
  <li>
   Handle wire remittance transfer requests within established guidelines.
  </li>
  <li>
   Respond to customer transactions and inquiries such as collections and exchanges.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Bilingual:
 </p>
 <ul>
  <li>
   Vietnamese and Chinese preferred
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Min. 6 mos cash handling experience preferred. We will provide training. Previous retail branch operations experience are a plus. We offer competitive salaries and comprehensive benefits. Branch hours: M &ndash; F; and Saturdays. No walk-ins. No phone calls.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Candidate will be subject to investigation through credit checks, reference checks, background checks and fingerprinting checks performed at the time permissible under relevant law.
 </p>
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  <br/>
 </p>
 <p>
  Email resume to: Career@bankorient.com
 </p>
 <p>
  <br/>
 </p>
 <p>
  Visit our website at: www.bankorient.com for additional information.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Bank of the Orient is proud to be an Affirmative Action, Equal Opportunity Employer.
 </p>
</div>


Bank Teller

State Bank of India

<p></p><div><h4 class="jobSectionHeader"><b>JOB SUMMARY:</b></h4><p>
Responsible for delivering exceptional customer service to our banking customers. The Client Services Representative must go beyond handling customer transactions in a timely and professional manner, to engage customers and optimize ways to maximize their banking experience. Cross-sells bank products and processes customer transactions including but not limited to deposits, withdrawals, check cashing, remittances, and opening of new accounts. Complies with Federal and state laws and follows Bank policies and procedures.</p>
<h4 class="jobSectionHeader"><b>
ESSENTIAL FUNCTIONS:</b></h4><ul><li>
Processes transactions timely and accurately including deposits, withdrawals, cash advances, stop payments, blocks, wire transfers, remittances and any other transactions needed by customers.</li><li>
Develops strong knowledge of bank products and services; recommends bank services that align with customer needs and cross sells effectively.</li><li>
Follows bank policies and procedures, operates cash drawer in accordance with bank cash limits, balances cash drawer independently and complies with the Bank&rsquo;s over/short policy.</li><li>
Opens and closes customer accounts, including but not limited to checking, savings, and certificates of deposits.</li><li>
Achieves highlevel professional standards with work processes and outcomes. Processes transactions within authorized limits, which includes checkcashing limits and obtains managerial approval on all required transactions; completes servicing transactions accurately and efficiently, which may include maintaining a cash drawer, cash handling and balancing. Monitors and checks work for precision, clarity, and completeness; produces quality results.</li><li>
Contributes to the fulfillment of department and bank objectives and goals. Including but not limited to making phone calls to cross sell bank products, attending sales blitz events, and participating in sales programs to generate new customers.</li><li>
Orders, receives, verifies and distributes cash.</li><li>
Admits customers to safe deposit boxes.</li><li>
Leverages tools and resources to ensure accurate and consistent information of bank products and services and connects those to customer needs.</li><li>
Researches customer inquiries and ensures satisfactory resolution. Resolves technical and tactical issues related to account opening process, teller and customer service transactions.</li><li>
Where appropriate, actively takes advantage of all sales opportunities, crossselling bank products and services to new and existing customers, ensuring recommended products meet needs of customer. Makes referrals to other business units for nonbanking products.</li><li>
Maintains proper security controls regarding currency and negotiable instruments. Reviews reports in order to adequately identify and report all cash transactions and monetary purchases as required by the bank&rsquo;s BSA/AML reporting and recordkeeping procedures.</li><li>
Supports Bank compliance efforts by completing compliance and other technical training workshops as assigned. Ensures compliance with all Bank policies and procedures, as well as applicable state and federal banking regulations including but not limited to: BSA and OFAC requirements, Regulation E, Regulation GG, and ACH Rules.</li><li>
Performs duties to ensure proper identification and information gathering of all parties subject to SBIC&rsquo;s Customer Information Program (CIP) and Customer Due Diligence Programs.</li><li>
Reviews reports to detect Suspicious Activity and files required reports to the BSA Officer or designee as found.</li><li>
Adheres to Bank policies and procedures and complies with all United States Federal and State Regulations including the Bank Secrecy Act, AntiMoney Laundering Act, Elder Abuse Law, USA PATRIOT Act, and OFAC laws and their implementing regulations. Complies with Wage and Hour regulations, including but not limited to taking meal and rest periods timely, recording time accurately, and reviewing/approving timecard.</li><li>
Detects Suspicious Activity and files required reports to the BSA Officer or designee as found.</li><li>
Other duties assigned by the supervisor or branch manager that are appropriate to the position.</li><li>
Regular and punctual attendance is required.</li></ul><h4 class="jobSectionHeader"><b>
REQUIREMENTS:</b></h4><ul><li>
High School diploma or equivalent</li><li>
Minimum 1 year related and/or training in banking or highvolume cash handling.</li></ul><h4 class="jobSectionHeader"><b>
SKILLS AND KNOWLEDGE:</b></h4><ul><li>
Excellent client service and communication skills with the ability to interact with a variety of bank clients.</li><li>
Knowledge of Federal Banking regulations pertaining to customer accounts.</li><li>
Experience with FIS core banking application or other banking software.</li><li>
Must be well organized and selfdriven to meet deadlines.</li><li>
Demonstrated ability to follow policies and procedures with written instructions as well as verbal instructions or directions from the manager.</li><li>
Ability to work branch hours, including weekends and some evenings.</li></ul><h4 class="jobSectionHeader"><b>
QUALIFICATIONS:</b></h4><p>
To perform this job successfully, an individual must be able to meet minimum qualifications. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p>
<h4 class="jobSectionHeader"><b>
About State Bank of India (California)</b></h4>
State Bank of India (California) is a full-service financial institution, offering an extensive portfolio of lending solutions as well as comprehensive consumer, business, and international services. The Bank was established in 1982 as a California State Chartered Bank under the Department of Financial Institutions in Los Angeles, California. At present, we have a total of seven branches throughout California with our headquarters located in Downtown Los Angeles. Through its branch and online network, SBIC has a strong presence and specialization in specific business sectors and expanded strategic markets. SBIC is dedicated to servicing our customers and community throughout California and now through our online account opening platform, across United States.</div><p></p>

Client Services Representative (20 hours)

M&T Bank

<div><h1 class="jobSectionHeader"><b>Contact Center Service Representative</b></h1><p></p><h2 class="jobSectionHeader"><b>
</b><b>Location:</b><b> Williamsville, NY</b></h2><h2 class="jobSectionHeader"><b>
</b><b>Start Date: June 15,</b><b> 2026</b></h2><h2 class="jobSectionHeader"><b>
</b><b>Schedule:</b></h2><ul><li><h2 class="jobSectionHeader"><b>
Full-time | Monday&ndash;Friday, 12:30 PM&ndash;9:00 PM / Rotating weekend day (Saturday or Sunday) 9:00 AM&ndash;5:00 PM</b></h2></li><li><h2 class="jobSectionHeader"><b>
Contact Center Hours: </b><b>Monday&ndash;Friday: 6:00 AM&ndash;9:00 PM/ Saturday &amp; Sunday: 9:00 AM&ndash;5:00 PM</b></h2></li></ul><h2 class="jobSectionHeader"><b>
</b><b>Work Arrangement:</b></h2><ul><li><p><b>
First 6 months:</b> 100% on-site</p></li><li><p><b>
After 6 months:</b> If successfully performing, ability to work 1 day from home per week</p></li></ul><h2 class="jobSectionHeader"><b>
</b><b>Pay:</b><b> $19&ndash;$23 per hour (based on experience) + 10% Shift Differential</b></h2><p></p><p><b>
Why M&amp;T?</b></p><p></p><p>
We've become one of the nation's strongest banks by knowing what matters most to our customers &ndash; and our employees. Experience the advantages of working in a large company with the rewards of working in a local, community-focused organization. You'll be encouraged to pursue your personal career goals and make a difference in ways that matter most to you.</p><p></p><p><b>
About the Role</b></p><p></p><p>
As a Contact Center Service Representative, you&rsquo;ll be the voice of M&amp;T Bank&mdash;delivering exceptional service during inbound and outbound customer interactions. You&rsquo;ll respond to inquiries about our products and services and provide solutions across various business lines.</p><p></p><p><b>
What We Offer</b></p><ul><li><p>
Paid training Monday - Friday 12:30pm to 9:00pm for several weeks</p></li><li><p>
Overtime and Shift Differential</p></li><li><p>
Paid Time Off</p></li><li><p>
Health Care Benefits</p></li><li><p>
Retirement Savings Plan</p></li><li><p>
Tuition Reimbursement</p></li><li><p>
Professional Development</p></li></ul><p></p><p><b>
Contact Center Hours of Operation</b></p><ul><li><p><b>
Monday&ndash;Friday:</b> 6:00 AM&ndash;9:00 PM</p></li><li><p><b>
Saturday &amp; Sunday:</b> 9:00 AM&ndash;5:00 PM</p></li></ul><p></p><p><b>
What You&rsquo;ll Do?</b></p><ul><li><p>
Identify and/or address customer needs by using appropriate needs identification methods, providing information or completing a service transaction in response to incoming questions regarding Bank products and/or services.</p></li><li><p>
Identify opportunities to suggest alternative Bank products or services to better suit the needs of customers while contributing to customer retention and expanding their overall relationship with the Bank.</p></li><li><p>
Research customer complaints or problems related to their accounts or Bank services and resolve them in a timely and accurate manner; escalate complex problems as appropriate to ensure their resolution.</p></li><li><p>
Take ownership of the customer issue until resolution or escalation and follow-up with the customer once servicing is complete to ensure their immediate needs and expectations have been met.</p></li><li><p>
Understand and adhere to the Company&rsquo;s risk and regulatory standards, policies and controls in accordance with the Company&rsquo;s Risk Appetite. Identify risk-related issues needing escalation to management.</p></li></ul><p></p><p><b>
Who Do We Need?</b></p><p></p><p><b>
Minimum Qualifications:</b></p><ul><li><p>
High school diploma or equivalent (GED)</p></li><li><p>
At least 6 months of proven experience in sales, service, or a related field</p></li><li><p>
Strong communication and telephone skills</p></li><li><p>
Good organizational and time management abilities</p></li><li><p>
Basic familiarity with personal computers</p></li><li><p>
Proven problem-solving skills</p></li><li><p>
Understanding of customer service principles and their role in relationship-building</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Preferred Qualifications:</b></h2><ul><li><p>
Minimum of 1 year of customer service, sales or related experience</p></li><li><p>
Familiarity with Contact Center systems</p></li><li><p>
Experience functioning in a fast-paced environment</p></li></ul><p></p><p><b>
Ready to Make a Difference?</b></p><p><b>
Apply today and become part of a team that puts people first.</b></p><p><b>
#LI-111</b></p><p></p>
M&amp;T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $28.31 Hourly (USD). The successful candidate&rsquo;s particular combination of knowledge, skills, and experience will inform their specific compensation.<p></p><h1 class="jobSectionHeader"><b>
Location</b></h1>
Williamsville, New York, United States of America</div>

Contact Center Service Representative (12:30pm to 9:00pM)

BankIowa

<div><p><b>Client Servicing Teller: Tier I</b></p><p><b>
Title: </b>Client Servicing Teller</p><p><b>
Department:</b> Consumer</p><p><b>
Reports to:</b> Office Manager</p><p><b>
Positions Supervised:</b> Non-exempt</p><p><b>
Position Summary:</b> Perform all assigned client service and operational functions as shown on the teller training checklist. Provide competent and courteous service to current and prospective clients. Adhere to BEST.</p><p><b>
Primary Accountabilities and Responsibilities:</b> (95%)</p><p><b>
Accountability 1:</b> (60%) Clients Service</p><ul><li>
Greet clients by name in a friendly, courteous and professional manner.</li><li>
Maintain confidentiality of customer and bank information</li><li>
Understand Personal and Business Deposit bank products and services to readily answer basic account questions to assist bank customers.</li><li>
Communicate effectively with clients to identify needs and then utilize skills and tools to refer clients to the appropriate personnel for deposit accounts, loans, investments, insurance and cash management services.</li><li>
Assist clients with digital and e Banking products including telebanking, online banking and mobile banking products</li><li>
Process wires</li><li>
Communicate effectively with colleagues in all departments to collaboratively provide an outstanding client service</li><li>
Solve client complaints to the client's satisfaction within BankIowa's guidelines</li><li>
Process client's transaction requests accurately in compliance with established Best Practices</li><li>
Utilize telephone etiquette techniques to professionally handle clients calls</li><li>
Complete all specific client care duties as detailed on the CST training checklist</li><li>
Respond to customer fraud issues following card procedures and ID Theft procedures</li><li>
May be scheduled at another branch within the market as staffing needs warrant.</li></ul><p><b>
Accountability 2:</b> (35%)</p><ul><li>
Complete all Operational Duties as listed on the CST training checklist</li><li>
Contribute to maintaining the professional appearance of bank premises and work areas</li><li>
Follow bank policies and procedures for compliance relative to the functions of the position. Employee will also be responsible for completing applicable annual compliance training as required by compliance laws, regulations and bank policy</li><li>
Comprehend and comply with all pertinent Bank Secrecy/OFAC/CIP policies and procedures. Complete annual training. Maintain awareness of customer expected and unexpected transaction habits. Report all anomalies to Bank Secrecy Act Officer</li></ul><p><b>
Secondary Duties and Responsibilities: (5%)</b></p><ul><li>
Perform miscellaneous duties as requested by supervisor relating to the bank and its functions. Other duties may be assigned</li><li>
Participate in client functions and community service events as a bank representative</li></ul><p><b>
Education, Experience, and Other Requirements:</b></p><ul><li>
High School diploma</li><li>
Must be bondable</li></ul><p><b>
Physical Environment:</b></p><ul><li>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
</li><li>Performance of the job will include physical duties commensurate with a general office environment.</li><li>
The employee must occasionally lift and/or move up to ten pounds.</li></ul><p>
This position description describes the general nature and level of work performed by the individual assigned to this position and should not be interpreted as all inclusive. It does not state or imply that these are the only duties and responsibilities assigned to the position. The employee may be required to perform other job-related duties. All requirements are subject to change and to possible modification to reasonably accommodate individuals with a disability. This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.</p></div>

Client Servicing Teller

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