bank manager

BASH

<p>We are urgently seeking an experienced and results-driven <b>Bank Relationship Manager</b> to join our team. The ideal candidate will be responsible for managing and strengthening relationships with banking partners, ensuring efficient financial operations, and supporting strategic banking initiatives. This role requires a proactive professional with strong financial acumen, negotiation skills, and the ability to work under pressure in a fast-paced environment.</p><p>Key Responsibilities</p><ul><li>Develop, manage, and maintain strong relationships with banks and financial institutions</li><li>Act as the primary point of contact between the company and banking partners</li><li>Negotiate banking facilities, credit lines, guarantees, loans, and fee structures</li><li>Coordinate with internal departments on banking requirements, documentation, and compliance</li><li>Monitor and manage cash flow, account operations, and banking transactions</li><li>Ensure timely processing of payments, guarantees, LC/ LGs, and other banking instruments</li><li>Support treasury operations and optimize banking services and costs</li><li>Prepare reports and presentations related to banking relationships and performance</li><li>Ensure compliance with internal policies, regulatory requirements, and banking standards</li><li>Identify opportunities to improve banking efficiency and financial partnerships</li></ul><p>Required Qualifications &amp; Experience</p><ul><li>Bachelor&rsquo;s degree in Finance, Banking, Accounting, Economics, or a related field</li><li>Minimum <b>5&ndash;8 years</b> of experience in bank relationship management, corporate banking, or treasury</li><li>Strong understanding of banking products, credit facilities, and financial instruments</li><li>Proven experience in negotiating with banks and managing multiple banking relationships</li><li>Excellent communication, interpersonal, and stakeholder management skills</li><li>Strong analytical and problem-solving abilities</li><li>Ability to handle confidential financial information with discretion</li><li>Proficiency in MS Excel and financial reporting tools</li></ul><p>Job Type: Full-time</p>

Bank Relationship Manager

Century Savings Bank

<div><p>Position Summary</p><p>
Under the general supervision of the assigned manager, the Universal Banker position is a position that performs both Teller and Platform duties. The responsibilities may vary day to day based on the work that needs to be done in the branch that day. Responsibilities include responding to customers' needs by processing a variety of financial transactions including but not limited to cross selling, tele-consulting, developing business relationships, servicing accounts, check cashing, withdrawals, deposits, and loan payments and/or greeting customers. The Universal Banker may also research and resolve account issues or customer inquiries, promotes organizational products and services by referring current or prospective customers to other departments within the organization. The Universal Banker follows the established policies and procedures for this area, in accordance with the bank and supervisor's direction. This position includes but is not limited to the following responsibilities:</p><p>
Role and Responsibilities</p><p>
Manages a cash drawer on a daily basis, balancing all monies in cash drawers at the end of shifts. Evaluates transactions and checks to verify endorsements, dates, identification of persons receiving payments, bank names, and overall legality of the documents. Transactions are completed accurately and courteously while adhering to operational procedures, referring questions to supervisor as needed.
</p><p>Promptly and cordially greets individuals as they enter the branch, promoting strong customer and client interactions and building relationships, participating in cross-selling, and offering new products and features in accordance with our Customer Service Standards of Excellence.</p><p>
Places applicable holds on accounts, ensuring immediate supervisory review.</p><p>
Provides access to safe deposit boxes.
</p><p>Demonstrates positive risk management decisions (including displaying a strong knowledge of guidelines for fraud prevention and robbery) while maintaining a work area that ensures the safety of all negotiable and confidential records.</p><p>
Reports any suspicious activity and performs all daily functions as outlined in the Bank Secrecy Act and Anti-Money Laundering rules and regulations, observing economic sanctions by prohibiting transactions as specified by the Office of Foreign Asset Control (OFAC), following the bank's customer identification program (CIP) rules, observing all Bank policies and procedures relating to BSA, OFAC, CIP, and related acts, and participation in ongoing related training.</p><p>
Performs ATM/coin machine settlement and customer assistance.</p><p>
Supplements general platform service responsibilities as required.</p><p>
Coordinates specific work tasks with other personnel within the office as well as with other departments in order to ensure the smooth and efficient flow of information.
</p><p>Answers customer inquiries (both in-person and via telephone) about account types and banking products, such as CD's, money market accounts, and debit cards.</p><p>
Researches and resolves customer problems, acting as the customer liaison between other bank departments as necessary.</p><p>
Assists in creating Customer Identification File (CIF) records.
</p><p>Ensures operational and financial safety and soundness.
</p><p>Displays a spirit of teamwork and dedication to the goals and objectives of the bank.</p><p>
Performs other related duties as assigned.</p><p><br>
See attached job description for additional detail.</p></div>

Universal Banker I

Evertrust Bank

<p><b>Position Overview</b></p><p>The Universal Banker is to provide superior customer service, quality, and efficiency to customers who prefer face-to-face interaction with the Bank to expand and strengthen customer relationships. This position will have a thorough understanding of the customer&rsquo;s transaction requirements and be able to effectively communicate all available options to them. They will cross-sell customers appropriate products and services matching the customer needs. This position will also refer customers to the appropriate source or channel to address their need. They will also be responsible for the processing the regular transactions, such as receiving and paying out money, and keeping records of money and negotiable instruments involved in financial transactions in an efficient, friendly and accurate manner. The incumbent will also be tasked to open new accounts such as checking, savings and time certificate of deposits. Following Bank policy and regulations regarding Bank Security Act (BSA), Currency Transaction Reporting (CTR), Office of Foreign Assets Control (OFAC), Customer Identification Program (CIP) and any other impacting front-line customer transactions is required.</p><p><b>GENERAL DESCRIPTION OF DUTIES:</b></p><p>With a firm understanding of the bank products/services and the customer&rsquo;s current relationship, offers information on Bank products and services that can benefit the customer and enhance their banking relationship. Carefully evaluates needs of potential customers and offers appropriate financial products and services resulting in referrals.</p><ul><li>Receives checks and cash for deposit to savings and checking accounts, verifies deposit amounts, examines checks for endorsement and negotiability.</li><li>Cashes check and pays money from savings and checking account upon verification of signatures and customer account balances. Inspects all checks, bonds, money orders, savings withdrawals, to determine their negotiability.</li><li>Prepares and compiles new customer application and information to open new accounts.</li><li>Provides ongoing relationship servicing with current customers to maintain goodwill and gain additional business.</li><li>Informs and advises customers of status or enhancements to current account productivity, and suggests resolution on account disputes and other account activity.</li><li>Responds to customer inquiries and requests regarding account.</li><li>Uses customer interactions as an opportunity to educate and cross-sell customers on Bank&rsquo;s products and services, including deposit accounts and loans. Exercises sound customer service and sales techniques to identify customers&rsquo; needs. Fully explains the features and benefits of the Bank&rsquo;s accounts and services making appropriate referrals based on customers&rsquo; needs.</li><li>Acts as an expert and trusted resource for all direct-to-consumer products including online &amp; mobile banking, mobile check deposit, bill pay, funds transfer, online statements, online loan &amp; deposit acquisition, telephone &amp; text message banking, ATMs, and the Bank&rsquo;s corporate website, among others.</li><li>Maintains a firm understanding of new products and services.</li><li>Generates new business to assist in meeting establishment profitability goals.</li><li>Answers and routes telephone calls, takes messages, provides information and directs calls to appropriate staff as necessary.</li><li>Manages multiple priorities and holds self-accountable for performance.</li><li>Maintains a professional appearance and exhibits behavior that is in accordance with Bank policy and standards.</li><li>Assist Branch Manager or Customer Service Manager on projects as necessary.</li><li>Receives bank visitors, provides information and directs them to appropriate staff as necessary.</li><li>Performs other duties as required.</li><li>Completes all required compliance training on an annual basis.</li></ul><p><b>JOB REQUIREMENTS:</b></p><p><b>BASIC KNOWLEDGE &amp; TRAINING REQUIRED FOR MAXIMUM PROFICIENCY:</b></p><ul><li>Possesses strong sales, interpersonal, organizational, and time management skills.</li><li>Previous cash handling and customer contact experience is required.</li><li>Proficiency in Microsoft Office (OUTLOOK, EXCEL, and WORD) is required.</li><li>Working proficiency in Chinese is a plus.</li></ul><p><b>EDUCATION REQUIRED:</b> High school diploma or general education degree (GED).</p><p><b>EXPERIENCE REQUIRED:</b> One to three years related experience.</p><p>Job Type: Full-time</p><p>Pay: $40,000.00 - $50,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Application Question(s):</p><ul><li>Will you now or in the future require the company to sponsor your employment authorization (e.g. H1-B, TN, E-3, or other employer-sponsored status)?</li><li>Are you available to work onsite at the designated location Monday &ndash; Friday from 08:45 AM to 05:30 PM?</li><li>What is your expected compensation range? Please specify.</li></ul><p>Education:</p><ul><li>High school or equivalent (Required)</li></ul><p>Experience:</p><ul><li>Cash handling: 1 year (Preferred)</li></ul><p>Language:</p><ul><li>Chinese (Required)</li></ul><p>Work Location: In person</p>

Universal Banker (Bilingual Chinese Preferred)

Farmers National Bank

<div><p>Responsible for opening, maintaining and closing various types of Bank accounts in an efficient and professional manner, as well as generating referrals (for new business opportunities), processing teller transactions and assisting other tellers on sales and referral techniques and opportunities, and providing excellent customer service.</p><br>
<p></p>
<p><b>
ESSENTIAL DUTIES AND RESPONSIBILITIES:</b></p>
<ul>
<li>Run a teller cash drawer to cover the daily needs of the branch staffing model</li>
<li>Exercise authority to sign official checks, not to exceed $50,000 and complete teller overrides</li>
<li>Accept and process the following transactions: savings, checking, and holiday savings accounts, loan payments, safe deposit box rental payments, tax deposits, and any withdrawals</li>
<li>Accept checks for cashing according to FNB check handling procedures</li>
<li>Sell money orders, official checks, and collect fees which may apply</li>
<li>Ensure each teller balances daily, provide assistance to locate differences, ensure all differences are properly initialed and, if required, reported to the manager immediately</li>
<li>Willingness to create a work environment conducive to superior customer service and teamwork</li>
<li>Ensure the appearance of the teller area and personnel are organized and professional in accordance with bank policy, including dress code and cell phone usage policy</li>
<li>Ensure vault cash is handled under dual control to include vault transactions, cash order and shipments, audits and the proper strapping and dating of currency denominations from tellers to Federal Reserve</li>
<li>Ensure all negotiable instruments, safe deposit box records, and confidential records in the work area are properly secured each day. Assist customers with safe deposit box rentals in accordance with the FNB safe deposit box manual</li>
<li>Responsible for ensuring dual control policies are known and followed by all staff members wherever dual control procedures are in place</li>
<li>Authority to open and close the branch following proper security procedures</li>
<li>Strong knowledge of daily branch, vault, and ATM operations</li>
<li>Achieve personal/ individual daily sales referral goals in addition to assisting/coaching tellers to meet their individual daily sales referral goals</li>
<li>Coordinate with branch manager regarding sales and service operations as needed</li>
<li>Use effective communication skills in order to educate staff on changes in policy or new policies, procedures, and product knowledge</li>
<li>Exercise sound judgment in resolving client and/or employee issues</li>
<li>Maintain a strong knowledge of bank products and services and recognize opportunities to cross-sell bank products and services</li>
<li>Make outbound sales calls to current and prospective clients</li>
<li>Open new accounts, complete account maintenance, cross-sell products and discuss services available</li>
<li>Prepare new account documents accurately and in a timely manner</li>
<li>Serve as a Notary if properly credentialed</li>
<li>Effectively complete all operational duties required on a weekly, monthly, and quarterly basis in accordance to bank policy</li>
<li>Complete all mandatory and elective training, including BSA (Bank Secrecy Act) and Anti-Money Laundering procedures. Maintain compliance with all appropriate rules and regulations.</li>
<li>Regular, predictable attendance is an essential requirement of this position</li>
<li>Complete all other duties as assigned</li>
</ul>
<p><b>EDUCATION AND/OR EXPERIENCE:</b></p>
<ul>
<li>High School diploma or General Education degree (GED)</li>
<li>Minimum of one (1) year retail banking experience to include cash handling</li>
<li>Previous supervisory and sales experience are highly preferred</li>
</ul>
<p><b>OTHER SKILLS AND ABILITIES:</b></p>
<ul>
<li>An above average teller with the ability to accept/give instructions, reasoning and problem-solving skills, and the desire to oversee and assist others</li>
<li>Ability to prepare a cash order/manifest</li>
</ul>
<p>E-Verify is used to confirm the identity and employment eligibility of all newly hired employees.<br>
<br>
Farmers National Banc Corp. is an Equal Opportunity Employer: disability/veteran</p></div>

Universal Banker

CITIZENS FIRST BANK

<p><b>Citizens First Bank is now seeking a Universal Banker to work full-time at our Trempealeau branch!</b></p><p>Citizens First Bank is a family-owned community bank with roots dating back to 1969. We are proud of our role in helping people and businesses grow and thrive in Viroqua, Sparta, Trempealeau, Viola, Centerville, and Holmen. At Citizens First Bank, our strength is in our people. We believe our employees&rsquo; experiences, backgrounds, and lives contribute to their roles and our communities.</p><p><b>POSITION SUMMARY</b>: Performs teller duties, both routine and complex accurately and professionally. Assists with customer inquiries/problem solving.</p><p><b>PRIMARY RESPONSIBILITIES AND ACCOUNTABILITIES</b></p><ul><li>Functions as an experienced, fully trained Teller, receiving and processing Teller transactions accurately and timely. Follows Bank procedures when performing transactions on teller machine and other required equipment such as encoder, CRT.</li><li>Handles all face-to-face transactions. Opens new accounts, edit accounts and close customer accounts when necessary.</li><li>Cross sells and/or refers Bank products and services to specific customers through needs identification, maximizing profitable relationship. Interact with customers to identify their needs. Works with appropriate areas of the Bank to refer customers.</li><li>Verifies and balances assigned cash drawer daily with minimal cash variances. Assists in reconciling errors or discrepancies for self and other tellers. Maintains adequate cash and/or cash drawer limits as required by Bank policy.</li><li>Provides outstanding customer service for all types of customer inquiries and transactions. Includes accurate, professional, efficient service to all customers.</li><li>Opens night deposit vault and ensures contents are processed using dual control at all times. Balances ATM, replenishes cash supply and ensures ATM is working.</li><li>Provide support for branch operations by scanning and operating the proof machine as needed.</li><li>Rents/grants access to safe deposit boxes. Verifies access authority against safe deposit contracts for each request exercising prescribed controls. Check booth or conference room after each use. Accepts and processes payments for new boxes, renewals, drilling fees and lost key fees. Input safe deposit information to manual and computer system according to established procedures. Purge files as appropriate.</li><li>Other duties as assigned.</li></ul><p><b>ROLE QUALIFICATIONS:</b></p><p><b>Education</b></p><ul><li>High school diploma</li></ul><p><b>Experience</b></p><ul><li>1 to 3 years related cash handling and/or customer service experience preferred, but not required</li></ul><p><b>Other Skills and Abilities</b></p><ul><li>Strong communication skills</li><li>Customer service focused</li><li>Maintain confidentiality of customer information</li><li>Resourceful, well organized and ability to multitask</li><li>Effective problem-solving and decision-making skills</li><li>Strong attention to detail</li><li>Understanding of regulatory compliance</li><li>Sales skills</li><li>Ability to operate a personal computer</li></ul><p><b>PERFORMANCE MEASURES:</b></p><ul><li>Meets or exceeds annual goals as pre-established by immediate supervisor</li><li>Effectiveness of communications and development of good working relationships with co-workers and customers</li><li>Balances efficiently and accurately, with quarterly offages</li><li>Maintains confidentiality of customer account information</li><li>Follows established policies and procedures in responding to inquiries and requests</li><li>Cross sells additional products/services based on customer profile and customer need</li><li>Willingly participates in bank training, including sales and service training</li><li>In compliance with all regulations related to job duties</li></ul><p><b>PERKS OF WORKING WITH US: </b></p><ul><li>Competitive wage</li><li>Year-end bonuses</li><li>Discretionary profit share CD contribution</li><li>3% safe harbor contribution to 401k</li><li>Fully comprehensive benefits package</li><li>Free Neighborhood Family Clinic access</li><li>Family-oriented culture and teams</li><li>Community involvement and Volunteer PTO</li><li>Bank-sponsored get-togethers outside of work</li><li>All-staff training and celebration days</li><li>And so much more!</li></ul><p>The first 500 hours worked are with Express Employment. Benefits are effective after being hired on as a Bank employee.</p><p>Job Type: Full-time</p><p>Expected hours: 40 per week</p><p>Benefits:</p><ul><li>Employee assistance program</li><li>Paid orientation</li><li>Paid training</li><li>Professional development assistance</li><li>Referral program</li></ul><p>Work Location: In person</p>

Altabank

<div>About the Role:<div></div><div><br>
Altabank, Division of Glacier Bank, is looking for a Full-time Retail Branch Manager I for our St George River Road branch.</div><div></div><div><br>
Summary</div><div></div><div><br>
To lead and manage the Retail Banking Strategy in branch. To supervise the delivery of services and customer satisfaction through retail bank employees to achieve branch sales goals by delivering products and services to consumer and business customers. Manages the activities to drive the overall branch sales effort to grow consumer and business customers to achieve profitable results. Coordinates with designated leaders, bank partners, and community involvement. Directs the Relationship Bankers, to achieve goals; ensuring compliance with all regulations; with responsibility for identifying and communicating deposit related compliance requirements. Responsible for the management and performance of direct reports.</div><div><br>
</div><div><b>DUTIES AND RESPONSIBILITIES:</b></div><br>
<div></div><ul><li>
Directs and administers the activities of the branch to achieve profit, growth, and customer service objectives by driving behaviors through consistent sales management methodologies. Participates in sales goals and objectives for the branch, and continuously monitors performance against set goals. Ensures the day-to-day activities and initiatives of the branch align with and support the strategy to achieve the business and financial plans for retail banking.</li><li>
Reviews branch activity, including staffing, deposits, open &amp; closed accounts and audits. Monitors activity reports for efficiency, and tracks progress against profit and performance objectives. Proactively takes proper corrective action when necessary.</li><li>
Coordinates with assigned partners to create a culture of collaboration and referral expectations. Promotes a sales culture and ensures coaching through proper mentoring and appropriate training to understand and refer bank products to reach individual and branch goals. Provides or recommends training for employees on all bank products.</li><li>
Oversees and is responsible for progression planning and succession planning to ensure adequate bench strength within branch. Develops employees to their fullest potential and provides challenging opportunities to enhance career growth and promote diversity.</li><li>
Responsible for adhering to a calling program that targets existing and prospective customers for all bank products.</li><li>
Conducts consistent branch meetings, one on one meetings, partner meetings, and maintains consistent communication with the branch employees and partners. Primary activities include coaching employees in various sales and service performance planning. Demonstrate and role model individual success by contributing individual production to help achieve overall branch goals. Leads the delivery of industry service levels by branch team.</li><li>
Ensures employees properly execute banking policies at the branch. Ensures compliance with internal controls, operation procedures and risk management policies. Ensures that transactions and practices of direct reports and all team members within span of control comply with all regulations.</li><li>
Works with Retail Area Manager to follow and implement a high-performance growth strategy. Coordinates with branch team members to ensure proper support is in place during sales cycles and identifies and implements effective customer service enhancements.</li><li>
Through CRA Activities promotes reputation and social responsibility. Seeks and maintains external relationships and alliances, strengthening the company&rsquo;s impact on and reputation in the communities served.</li><li>
Manages annual performance management and merit processes for direct reports. Coaches and develops team members and builds a work environment where team members are engaged and feel a positive sense of achievement about their role in the company. Coordinates with Retail Area Manager and works closely with Human Resources regarding employee relations, compensation, training, posting and filling vacant positions and other Human Resource related manners.</li><li>
Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations, and risk limits specific to their role, including but not limited to, the Bank secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Additionally, they should raise, and report known or suspected violations to the appropriate Company authority in a timely fashion.</li><li>
Maintains and adheres to working knowledge of security policies, procedures, and Bank systems.</li><li>
Complete required bank training courses within assigned time frame(s). It is the individual learner responsibility to ensure that they understand the information given to them in each training. If the learner does not understand the information given, they need to reach out to their supervisor for further clarification or additional training.</li><li>
Adhere to Altabank Core Values.</li><li>
Handles escalated customer problems and complaints.</li><li>
Keeps management appropriately informed of area activities and of any significant problems.</li><li>
Participate in Community Service and Bank sponsored activities that serve and support the mission and values of the Altabank.</li><li>
Provide superior internal and external customer service: must demonstrate self-governance, courtesy, and respect toward external customers as well as internal customers (all organization personnel).</li><li>
Represent Altabank in a professional manner which includes a professional image, confidentiality, a positive &ldquo;can-do&rdquo; attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs. Keep work area tidy and maintain customer privacy. Attends and participates in meetings as required.</li><li>
Regular and predictable attendance in order to accomplish, among other things, in-person contact with customers.</li><li>
Maintain Notary Republic status.</li><li>
Duties can change.</li></ul>
About You:
<div><b>
QUALIFICATIONS:</b></div><ul><li><div>
Up to Five years of similar or related experience.</div><div>
Additional evaluation of number of FTE and transaction volume maybe considered.</div></li><li><div>
A two-year college degree or completion of a specialized course of study at a business or trade school or equivalent combination of education and experience.</div></li></ul><div></div><div><b><br>
KNOWLEDGE, SKILL, ABILITY:</b></div><br>
<div></div><ul><li>
Sales leadership skills with ability to motivate multiple direct reports.</li><li>
Must have in-depth understanding of regulations affecting deposit programs within the bank.</li><li>
Strong computer skills.</li><li>
Ability to motivate, manage and train others.</li><li>
Strong management, interpersonal and organizational skills.</li><li>
Must have excellent written and verbal communication skills.</li><li>
Must have excellent communication, customer service and interpersonal skills.</li><li>
Ability to maintain confidentiality of information.</li><li>
Use e-mail effectively and appropriately.</li><li>
Strong ability to solve complex problems and prioritize multiple tasks and responsibilities.</li><li>
Excellent attention to detail and well organized.</li><li>
Ability to work collaboratively in a team setting.</li><li>
High level of professionalism and integrity.</li><li>
Ability to work independently.</li><li>
Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization.</li><li>
Employee must be capable of regular, reliable, and timely attendance.</li><li>
Ability to adapt to change (e.g. shifting priorities, demands, and timelines) through time management, analytical, and problem-solving skills.</li></ul><div></div><div><b><br>
WORK ENVIRONMENT:</b></div><ul><li>
Average local travel will be bi-weekly or monthly meeting. Occasional out of town travel will be determined for training.</li><li>
No hazardous or significantly unpleasant conditions. (Such as in a <i>typical </i>office.)</li></ul><div>
#LI-JB1</div><div></div><div><b><br>
PHYSICAL DEMANDS:</b> The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><div></div><p><br>
While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. The employee may also be required to:</p><p>
Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.</p><p>
Specific lifting abilities required by this job include:</p><p>
Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.</p>
What We Offer:
<div>
COMPENSATION &amp; BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, Paid Time Off (PTO) and holidays. Visit our website for more details!</div><div></div><div><br>
COMPANY OVERVIEW: We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks, and experience life at Glacier Bancorp, Inc. all from our website. Check it out!</div><div></div><div><br>
We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.</div><div></div><div><br>
Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.</div><div></div><div><br>
No Recruiters or unsolicited agency referrals please.</div></div>

RETAIL BRANCH MANAGER I

Centier Bank

<div><p><b>Starting Pay Rate is Based on Experience - Minimum Hourly Rate:
</b></p>$19.00
<p></p><p>Recognizing and valuing diversity strengthens our ability to attract, retain and engage associates and reinforces our relationship within our communities. Our associates are the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge and talent that our associates invest in their work represents a significant part of not only our culture, but our reputation and company&rsquo;s achievement as well.
</p><p></p><p><b>A Centier Associate </b>is someone who embodies a servant heart, is unaccepting of anything less than remarkable service, and is self-motivated and driven to deliver exceptional results.
</p><p></p><p><b>What are our values? </b>Our Corporate values are Caring, Loyalty, Integrity, Friendship, Fun....who wouldn't want to work for an AWARD-WINNING company that's built on these pillars?
</p><p></p><p><b>What about the perks? </b>Access to our Marathon Health Clinics which provide FREE visits &amp; prescriptions, Generous Paid Time Off benefit, Tuition Reimbursement, 401K match, Associate Stock Ownership Plan, Daycare Reimbursement, FREE Onsite Fitness Center/Fitness Reimbursements, Health and Wellness Programs, the ability to have a voice with our Diversity/Equity/Inclusion Council, Career Growth, Work/Life Balance, AND MORE.
</p><p></p><p><b>Supervisory Responsibilities: </b>No
</p><p></p><p><b>Summary: </b>As the front-line client ambassador for Centier, the Universal Banker (Bank Teller) is cross trained to provide a remarkable experience for clients. This position will have a thorough understanding of the client&rsquo;s transaction requirements and be able to effectively communicate all available options to them. They are accountable for educating clients, retaining, and deepening existing bank client relationships, and recommending value-added bank products and services. This position participates in the daily operations of the branch, which could include, assisting clients with account openings, account management, and other financial service needs and maintenance.
</p><p>The position also provides timely and efficient completion of client transactions while maintaining accurate records and thorough handling of all monies assigned. This position proactively participates in the servant sales process of the branch as directed by management and helps to implement sales tactics to enrich lives as a financial guide for an even better tomorrow.
</p><p></p><p><b>Essential Duties and Responsibilities:
</b></p><p></p><ul><li>Provide the highest levels of quality service to clients and perform client requested service in a friendly, positive, and professional manner.
</li><li>Establish rapport with clients, display a caring attitude, identify their needs, recommend and explain solutions, handle objections and ask for their business.
</li><li>Understand, promote, and advise on the bank&rsquo;s products, services and digital delivery channels.
</li><li>Perform the basic transactions of a paying and receiving teller such as accepting deposits and loan payments, verifying cash and endorsements, cashing checks within limits and obtaining further approval when necessary, issuing money orders, official checks, and redeeming savings bonds.
</li><li>Count drawer daily and ensure that cash is in balance. When not in balance, must make effort to identify error.
</li></ul><ul><li>Comply with BSA/AML/OFAC regulations and guidelines while identifying and reporting any type of suspicious activity or clients to management and/or the Security Department.
</li><li>Maintain a position of trust and responsibility by keeping all customer business confidential.
</li><li>Handle and resolve client problems and complaints in a quick and efficient manner.
</li><li>Assist in verifying currency shipments, drop-off and night-drop deposits, balancing the cash machines, branch ATM, and branch vault.
</li><li>Assist associates with balancing their drawers and locating errors.
</li><li>Perform client onboarding and outbound calling to follow-up on quality conversations and sales opportunities.
</li><li>Actively strive to achieve individual, branch, and organizational goals and communicate progress to manager.
</li><li>Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs.
</li><li>Represent Centier professionally with virtual and/or outside community involvement, external initiatives, and volunteerism. Log all hours in volunteer system.
</li><li>Engage in personal development activities such as online learning and internal/external training to assist in career growth.
</li></ul><ul><li>Identify and act on opportunities to refer clients to specialists in other lines of business.
</li></ul><ul><li>Perform PA&rsquo;s, aisle time, and other promotional activities (if applicable).
</li><li>Maintain a professional manner and appearance, as outlined in the Dress Code Policy, and a neat and orderly work area and branch, adhering to the Clean Desk Policy.
</li><li>Follow Centier&rsquo;s Mission, Essentials of Excellence and Values in all interactions.
</li></ul><p></p><p><b>Other Duties and Responsibilities:
</b></p><ul><li>The position responsibilities outlined above are not meant to be construed as all encompassing. Other duties, responsibilities and qualifications may be required and/or assigned as necessary.
</li><li>Mentor fellow associates on various tasks and assignments.
</li><li>Available to work evenings, some weekends and at other branches as needed.
</li></ul><p></p><p><b>Skills and Experience:
</b></p><ul><li>Working knowledge of PC software including MS Windows and Office, Outlook, Word, Excel, PowerPoint, Bookings, SharePoint, Social Media platforms, CSI NuPoint, IMM, Covalent, Power BI, Smartsheet, and all other bank approved software systems.
</li><li>Proofread and verify written materials.
</li><li>High attention to detail to ensure accuracy.
</li><li>Data entry and retrieval of information into a computer, sorting documents, and following logical instructions and systems.
</li><li>Make texture judgments in verifying the authenticity of currency.
</li><li>Ability to work well with others and in a team environment.
</li><li>Ability to work through client problems by listening to understand and thinking through all options. Recommend and implement solutions.
</li><li>Consultative skills to identify a client&rsquo;s financial needs and recommend solutions.
</li><li>Adopt new technology, system conversions and software rollouts to successful implementation.
</li><li>Ability to interact with business partners such as: Investment Services, Mortgage, and Business Banking sales professionals.
</li><li>Train new associates as a Branch Teller Mentor and successfully onboard them for Retail Banking
</li><li>Interview clients at the new accounts desk to accurately assess needs and manage the account opening process for personal and business products from start to finish.
</li></ul><p></p><p><b>Qualifications:
</b></p><ul><li>High School diploma or equivalent.
</li><li>Banking experience is a plus, but not required.
</li><li>Minimum of six months customer service/cash handling experience is desirable.
</li></ul><p></p><p>Traveling Universal Banker Expectations
</p><p>The Traveling Universal Banker role is responsible for traveling daily to banking centers within our footprint. Please note that associates may travel to locations in any of our communities including:
</p><ul><li>Northwest Indiana Market - Cedar Lake, Chesterton, Crown Point, Dyer, East Chicago, Gary, Griffith, Hammond, Highland, Hobart, Lowell, Merrillville, Munster, Portage, Schererville, South Haven, St. John, Valparaiso, Whiting
</li><li>Michiana Market - Elkhart, Fort Wayne, Goshen, Granger, LaPorte, Michigan City, Mishawaka, Plymouth, South Bend
</li><li>Indianapolis Market - Carmel, Fishers, Indianapolis, Westfield, Whitestown, Zionsville, Brownsburg
</li><li>Lafayette Market - Lafayette, West Lafayette
</li><li>Fort Wayne
</li></ul><p></p><p>The manager will do their best to keep associates as close to home as possible. Having flexibility to travel to all branch locations within the respective market is required. These positions will float as needed, with or without prior notice.
</p><p></p><p><b>What do I do now?
</b></p><ul><li>Apply with us!
</li><li>Refer this opening to others!
</li></ul><p></p><p><b>Disability Accommodation Statement
</b><br>
Centier Bank is an Equal Employment Opportunity/Affirmative Action employer and is committed to providing reasonable accommodations to individuals with disabilities in the employment application process. If you need an accommodation due to a disability to use our online system to apply for a position at Centier Bank, please call us at 219-755-6160 or send us an email at hrcareers@centier.com .
</p><p></p><p><b>Equal Opportunity Employer/Disability/Veteran
</b><br>
Centier Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
</p><p></p><h1 class="jobSectionHeader"><b><i>Member FDIC</i></b></h1></div>

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