bank operations manager

Fulton Bank

<div>Value Proposition:
<div>
Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.</div>
Overview:
<div>
This is a full-time career opportunity that can be <b>remote</b> within the Fulton Bank footprint as follows: <b>DC, DE, MD, NJ, PA, VA</b>. Must have the ability to travel to our locations in East Petersburg. PA and Lancaster, PA.</div><div></div><div><br>
Lead strategic and day to day operations in the ACH area to include ACH Originations, ACH Exceptions/Risk Management. Ensure optimal processing processes and technology solutions that provide a high level of quality, and delivery to our company's Consumer and Commercial Customers. Lead continuous improvement practices for new and existing processing protocols. Maintain communications with management, staff, and third party partners associated with service levels, changes and business priorities. Ensure compliance and risk management for all ACH transactions and processes. Provide leadership through coaching, mentoring and development of management, and employees to drive employee engagement, overall job satisfaction and achievement of business initiatives. Develop employee Establish and monitor processes, policies and procedures in consideration with regulatory and network requirements.</div>
Responsibilities:
<ul><li>Direct operations of all support functions to ensure maximum operating efficiency and effectiveness including but not limited to customer support, operations, risk and compliance</li><li>
Develop, implement, and manage the overall operational strategy for the business unit, evaluate workflow, create and drive alternative process approaches, and evaluate to discover opportunities for increased efficiencies</li><li>
Recruit, develop, mentor, lead and manage a high performing team that supports the overall growth and customer experience for the company, provide guidance and coaching to subordinate managers regarding employee management and development, review and approve recommended employee actions and partner with Human Resources to resolve employment related matters</li></ul><br>
<div></div>
Qualifications:
<h4 class="jobSectionHeader"><b>Education</b></h4><div>
Bachelor's Degree or the equivalent experience. Specialty: Business or other applicable. (Required)</div><h4 class="jobSectionHeader"><b>
Experience</b></h4><div>
10 or more years Supervisory experience in Bank Operations. (Required)</div><div>
5 or more years ACH Processing. (Preferred)</div>
 Other Duties as Assigned by Manager:
<div>
This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.</div>
Pay Transparency:
<div>
To provide greater transparency to candidates, we share base salary ranges on all job postings regardless of state. We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. <b>Specific compensation offered will be determined based on a combination of factors including the candidate&rsquo;s knowledge, skills, depth of work experience, and relevant licenses/credentials. The salary range may vary based on geographic location.</b></div><div></div><div><br>
The salary range for this position is $91,000.00 - $151,600.00 annually.</div><div></div><div><b><br>
Additional Compensation Components</b></div><div></div><div><br>
This job is eligible to receive equity in the form of restricted stock units. This job is eligible to participate in a short-term incentive compensation plan subject to individual and company performance.</div>
Benefits:
<div>
Additionally, as part of our Total Rewards program, Fulton Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account or health savings account depending on the medical plan chosen; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay and paid volunteer time; disability insurance coverage and maternity and parental leave; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about your potential eligibility for these programs, please visit Benefits &amp; Wellness | Fulton Bank.</div>
EEO Statement: Fulton Bank (&ldquo;Fulton&rdquo;) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status. Sponsorship Statement:
<div>
As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.</div></div>

ACH Manager

Standard Chartered Bank

<p></p><div><div><div><div><div><div><b>Requisition Number: </b>51991
</div></div></div></div><div><div><div><div><b>Job Location: </b>Karachi, PAK,
</div></div></div></div><div><div><div><div><b>Global Grade: </b>Band 9
</div></div></div></div><div><div><div><div><b>Work Type: </b>Office Working
</div></div></div></div><div><div><div><div><b>Employment Type: </b>Permanent
</div></div></div></div><div><div><div><div><b>Posting Start Date: </b>27/04/2026
</div></div></div></div><div><div><div><div><b>Posting End Date: </b>11/05/2026
</div></div></div></div><div><div><div><div><b>:
</b><div><div><div><div><b>Job Summary</b></div>
</div><div><p>
Manage the below daily operations of the team with the aim to maximize the productivity of the team and ensure that efficient and high quality services are provided to our valued customers using a range of products and services and in further enhance to achieve maximum profitability for the bank.</p></div></div><div><div><div><b>
Key Responsibilities</b></div>
</div><div><ul><li>Responsible to keep close and cordial relationship with customer / Relationship Managers / Internal Units in order to facilitate solutions to customer&rsquo;s inquiries / problems and / or tailoring required for any specific customer request.</li>
<li>Understand Operational Risk Framework</li>
<li>Responsible to identify potential risks in existing processes and escalate to your line manager</li>
<li>Assist Line manager to develop required controls in the process to zeroise Operational Losses/ Potential Losses</li>
<li>Ensure cordial relations with the business by timely execution of daily transactions as per agreed Service Level Agreements</li>
<li>Ensure timely Regulatory Reporting to State Bank</li>
<li>Ensure timely / proper follow up with the foreign correspondent / Relationship Managers for acceptance and payment of bills.</li>
<li>Ensure submission of all Internal and External returns as per respective deadlines.</li>
<li>Display exemplary conduct and live by the Group&rsquo;s Values and Code of Conduct.</li>
<li>Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</li>
</ul></div></div><div><div><div><b>About Standard Chartered</b></div>
</div><div><p>
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p>
<p>Together we:</p>
<ul><li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul></div></div><div><div><div><b>What we offer</b></div>
</div><div><p><b>
In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p>
<ul><li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li></ul></div></div></div></div></div></div></div></div></div><p></p>

Analyst, Trade Operations

<p></p><div><div><div><div><div><div><b>Requisition Number: </b>51982
</div></div></div></div><div><div><div><div><b>Job Location: </b>Islamabad, PAK,
</div></div></div></div><div><div><div><div><b>Global Grade: </b>Band 9
</div></div></div></div><div><div><div><div><b>Work Type: </b>Office Working
</div></div></div></div><div><div><div><div><b>Employment Type: </b>Permanent
</div></div></div></div><div><div><div><div><b>Posting Start Date: </b>27/04/2026
</div></div></div></div><div><div><div><div><b>Posting End Date: </b>11/05/2026
</div></div></div></div><div><div><div><div><b>:
</b><div><div><div><div><b>Job Summary</b></div>
</div><div><p>
Manage the below daily operations of the team with the aim to maximize the productivity of the team and ensure that efficient and high quality services are provided to our valued customers using a range of products and services and in further enhance to achieve maximum profitability for the bank.</p></div></div><div><div><div><b>
Key Responsibilities</b></div>
</div><div><ul><li>Responsible to keep close and cordial relationship with customer / Relationship Managers / Internal Units in order to facilitate solutions to customer&rsquo;s inquiries / problems and / or tailoring required for any specific customer request.</li>
<li>Understand Operational Risk Framework</li>
<li>Responsible to identify potential risks in existing processes and escalate to your line manager</li>
<li>Assist Line manager to develop required controls in the process to zeroise Operational Losses/ Potential Losses</li>
<li>Ensure cordial relations with the business by timely execution of daily transactions as per agreed Service Level Agreements</li>
<li>Ensure timely Regulatory Reporting to State Bank</li>
<li>Ensure timely / proper follow up with the foreign correspondent / Relationship Managers for acceptance and payment of bills.</li>
<li>Ensure submission of all Internal and External returns as per respective deadlines.</li>
<li>Display exemplary conduct and live by the Group&rsquo;s Values and Code of Conduct.</li>
<li>Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</li>
</ul></div></div><div><div><div><b>About Standard Chartered</b></div>
</div><div><p>
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p>
<p>Together we:</p>
<ul><li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul></div></div><div><div><div><b>What we offer</b></div>
</div><div><p><b>
In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p>
<ul><li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li></ul></div></div></div></div></div></div></div></div></div><p></p>

Mechanics Bank

<div>Mechanics Bank is currently searching for a Banking Services Lead to join our team at our Fresno Branch.<br>
<br>
Under general supervision, independently and accurately performs the full range of teller, new account, and maintenance transactions according to established procedures. Delivers excellent customer service. Works closely with the sales team to achieve performance goals and meet the financial needs of our customers through ethical referrals. Supports the Retail Banking Services Officer and executes on the operational tasks and reporting for the branch. Acts as a subject matter expert on operational policies and procedures in the absence of the Retail Branch Services Manager or Retail Banking Services Officer. Maintains knowledge of compliance and regulatory items. Uses sound judgement and balances service and risk when assisting with transactional approvals. Provides dual control support while adhering to bank policies and procedure.<p></p><p><b><br>
What you will do:</b></p><ul><li><p>
Performs routine teller transactions and works directly with customers. Accepts, verifies, and processes basic to more complex customer transactions according to established procedures and security guidelines. Transactions include deposits, withdrawals, check cashing, payments, transfers, and transactions received through the mail or the night drop. Adheres to all cash handling policies and procedures balancing cash at the end of each shift. Responsible for maintaining and balancing a cash supply for transactions performed.</p></li><li><p>
Assists the Retail Operations Manager in the branch to ensure operational soundness. Assists with monitoring overall branch cash levels. The completion and review of Daily, Weekly, Monthly, Quarterly, Semi-Annual, and Annual operational tasks. May lead and direct the activities of Customer Service Representatives and Universal Bankers in the office. May assist with setting and implementing operations priorities and processes for the office.</p></li><li><p>
Leads branch in providing extraordinary service to customers. Assists customers with account maintenance, online banking, mobile banking, and other complex account issues. Works to resolve concerns presented by customers.</p></li><li><p>
Reviews customer transactions for red flags and fraudulent items. Maintains awareness of current financial scams used against banking customers. Prevents customers from becoming victims of fraud and escalates concerns to management for resolution.</p></li><li><p>
Represents the Bank and its products and services with pride and enthusiasm. Responsive to customer needs. Identifies and presents new or additional products and services. Maintains superior levels of customer service.</p></li><li><p>
Maintains compliance with established internal operational standards and Federal and State regulations to protect the interest of the Bank and customers. Gathers data and processes various regulatory and operational reports to ensure compliance with Bank policies and procedures, Bank Secrecy Act/Anti-Money Laundering and regulatory compliance programs reviews the work of others for compliance.</p></li></ul><p></p><p><b>
Who you are:</b></p><ul><li><p>
High School Diploma or GED required or equivalent combination of education and experience required.</p></li><li><p>
Notary license preferred.</p></li><li><p>
Minimum of 3 years of banking operations experience required.</p></li><li><p>
Additional experience may be considered in lieu of degree.</p></li><li><p>
Excellent interpersonal skills and customer service.</p></li><li><p>
Ability to work independently and collaborate effectively as a team member.</p></li><li><p>
Ability to make decisions and review and approve other employee decisions.</p></li><li><p>
Excellent time management skills, organizational ability, and attention to detail.</p></li><li><p>
Extensive knowledge of Bank deposit products and services.</p></li><li><p>
Extensive knowledge of alternative Bank services and products and vendor provided products.</p></li><li><p>
Knowledge of applicable Federal and State banking regulations.</p></li><li><p>
Knowledge of Retail office operations, including complex transactions, Bank policy and procedures.</p></li></ul><p></p><p><b>
ADA Requirements:</b></p><ul><li><p>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.</p></li><li><p>
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p></li><li><p>
While performing the duties of this job, the employee is regularly required to sit and talk or hear, and use hands to finger, handle, or feel objects, tools, or controls.</p></li><li><p>
The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.</p></li><li><p>
The employee must occasionally lift and/or move up to 10 pounds.</p></li><li><p>
Specific vision abilities required by this job include close vision.</p></li><li><p>
The noise level in the work environment is usually moderate.</p></li></ul><p></p><p><b>
#LI-AS1</b></p><p></p><p>
Pay Range: $23.00 - $29.00 hourly.</p><p>
Eligible for Retail Incentive Plan.</p><p></p><p>
Our comprehensive employee benefits program is designed for you to live your best life at work, home, and everywhere in between. Employees working 25 hours or more per week are eligible for health benefits effective the first day of the month following or coinciding with their date of hire.<br>
Benefits package includes[1]:</p><div></div><ul><li><p>
Medical, prescription, dental, and vision coverage for employees and their eligible family members</p></li><li><p>
Employer paid Employee Assistance Program, Life Insurance, AD&amp;D, and Disability benefits</p></li><li><p>
Health Savings Account with employer contribution</p></li><li><p>
Healthcare and Dependent Care Flexible Spending Accounts and Commuter/Parking Benefit</p></li><li><p>
401(k) and Roth 401(k) with company contribution</p></li><li><p>
529 Education Savings plan, Tuition Reimbursement Program and Student Loan Assistance Program</p></li><li><p>
Supplemental Health plans, Voluntary Legal and Identity Theft Services</p></li><li><p>
11 paid holidays, paid Sick days (accrual of one hour for every 30 hours worked), up to 25 paid vacation days, and 16 hours of paid volunteer time throughout the calendar year</p></li><li><p>
Free personal checking and savings account; Discounted rates on primary residence loan with $0 origination fees (restrictions apply)</p></li></ul><p></p><p>
Final compensation package will be determined by the work experience, education, and/or skill level of the applicant along with internal equity and alignment with geographic market data.</p><p></p><ul><li><p><b>
Mechanics Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, genetic information, veteran status, or on the basis of disability, gender identity, sexual orientation or other bases prohibited by applicable law.</b></p></li><li><p>
Please view Equal Employment Opportunity Posters provided by OFCCP here.</p></li><li><p>
To learn more about Mechanics Bank&rsquo;s California privacy and security policies, including your right to a Notice At Collection as a California Resident, please visit
</p><p>California Privacy Policy for Prospective Employees | Mechanics Bank</p></li></ul><p></p><p>
[1] The benefits listed in this job posting reflect the Bank&rsquo;s most reasonable and genuinely expected benefits offered for this position.</p></div>

Banking Services Lead

Exchange Bank

<div><p><b>This position is scheduled 40 hours per week, 8:30 to 5:30 Monday through Friday and on Saturday (Rotate). The schedule is subject to change based on the business needs of the Bank.</b></p>
<p><b>
ESSENTIAL FUNCTIONS:</b></p>
<ul>
<li><b>Operations</b></li>
</ul>
<ul><li>Demonstrate sound decision making by approving exception items and transactions; through the review of overdrawn accounts and determination on whether to pay items; and by identifying when situations require escalation or knowledge from an outside resource, and how to effectively access that resource to ensure a superior</li></ul>
customer experience.<br>
<ul><li>Lead daily operational tasks ensuring compliance and risk mitigation; ensure operational tasks occur within required time frames including routine guide, payroll approvals, and callback.</li><li>Process and audit bank transaction activities, including daily overdrafts, vault/counting cash, night drop, ATM procedures and certifications.</li><li>Act as an escalation point and resource for more navigating more complex customer transactions and issues.</li><li>Audit, correct, and update records, files authorizations, etc. held at branch.</li><li>Cross-train employees on various positions and tasks within the branch.</li><li>Act as an escalation point and resource in branch for more complex customer transactions and issues.</li><li>Provide input on recruitment, selection, training, and performance feedback for employees.</li><li>In partnership with Retail Service Manager, set the tone regarding goals and expectations for the branch team. Frequently communicate the Bank&rsquo;s strategic direction, goals, products, and programs to the team and help them connect their work to the Bank&rsquo;s results.</li></ul>
<ul>
<li><b>Management</b></li>
</ul>
<ul><li>Monitor and adjust staffing for transaction patterns to ensure adequate staffing. Partner with other Retail Service Managers to assign staff as needed to cover for absences.</li><li>Recommend staffing and work assignments</li><li>Conduct staff and coaching meetings</li><li>Suggest processes and procedures to improve branch productivity.</li><li>Assist with implementing and monitoring Bank policies and procedures</li></ul>
<ul>
<li><b>Customer Experience</b></li>
</ul>
<ul><li>Perform Relationship Banker duties as needed to ensure an optimum customer experience.</li><li>Resolves customer complaints in branch to ensure a positive customer experience</li></ul>
<ul>
<li><b>Sales</b></li>
</ul>
<ul><li>Provide leadership and support of sales efforts through one-on-one coaching, branch huddles, and brainstorming creative solutions to customer needs.</li><li>Demonstrate and assist management to lead branch to grow the business following the Relationship Banker Model including making a connection, discovering needs, sharing recommendations and growing relationships.</li><li>Determine financial needs of customers and offer appropriate products.</li><li>Identify cross-sell opportunities and refer customers to other Bank partners for additional products.</li></ul>
<ul>
<li><b>Other Duties</b></li>
</ul>
<ul><li>Other duties as assigned.</li></ul>
<p><b>
MINIMUM QUALIFICATIONS</b></p>
<p>
Education &amp; Experience:</p>
<p>
Associate&rsquo;s degree in business administration or related field; or a combination of equivalent education and experience. and 3 years of experience in branch operations.</p>
<p>
Licenses &amp; Certifications:</p>
<ul>
<li>National Mortgage Licensing System (NMLS)</li>
</ul>
<p><b>Knowledge, Skills, and Abilities:</b></p>
<ul><li>Working knowledge of managerial principles, practices and techniques</li><li>Thorough knowledge of relationship banker operations.</li><li>Thorough knowledge of State and Federal banking regulations.</li><li>Knowledge of all banking systems.</li><li>Knowledge of business and consumer products and services and ability to refer.</li><li>Knowledge of teller and new accounts operations.</li><li>Knowledge of State and Federal banking regulations.</li><li>Skills operating a personal computer including word processing, spreadsheet, presentation and</li></ul>
 banking software.<br>
<ul><li>Ability to attend early morning and after hour meetings and events.</li></ul>
<p><b>
Physical Requirements:</b></p>
<p>
Branches/CCC: Ability to stand, bend, stoop, sit, walk, twist and turn. Ability to lift up to 15 pounds occasionally. Indoor office work environment with a majority of time spent standing and/or sitting alternatively at a desk or teller window. The employee must be able to work schedules that meet the needs of the business, which may include early morning, evening and/or weekend hours.</p>
<p><b>
Compensation</b></p>
<p>
The hiring range for this position is to $24.75 to $30.32 per hour. The compensation offered will fall within this range, commensurate with the candidate's applicable experience, education and skills.</p>
<p><b>
Who We Are</b></p>
<p>
Established in 1890, Exchange Bank is one of the most unique community banks in the United States because of our history, ownership and legacy. Our employees enjoy a work environment that values a work/family balance, encourages community involvement and provides a competitive compensation and benefit package.</p>
<p><b>
Our Mission</b> - From generation to generation, we invest in people, business and community to build a strong future.</p>
<p><b>
Commitment &ndash; Respect &ndash; Integrity &ndash; Teamwork</b></p></div>

Assistant Retail Service Manager

First Citizens Bank

<div>Overview:
<div>
At First Citizens Bank, together we become better. We're looking for people who want more than just a job - who want to make a difference in the communities where we live and work.</div><div></div><div><br>
As an Operations Services Supervisor at First Citizens Bank, you will be responsible for the operational management of one branch and managing the team of service line associates. This position processes teller transactions and other customer service requests, and facilitates customer awareness and education of bank capabilities, tools and resources. It is responsible for identifying and referring sales opportunities to the appropriate bank partner. This position supports the sales efforts of a branch team.</div><div></div><div><b><br>
A successful candidate will demonstrate:
</b></div><ul><li><b>Management Skills</b>: Capable of managing and developing members on a team to ensure operational soundness</li><li><b>
Customer Service Skills</b>: Demonstrates professionalism and empathy in customer interactions</li><li><b>
Adaptability</b>: Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team</li><li><b>
Teamwork</b>: Strives to build strong working relationships with those on their team as well as cross-functional relationships</li><li><b>
Influence</b>: Capable of building rapport with different personalities to drive positive results</li><li><b>
Sales Skills</b>: Ability to support team with client servicing calls, identifying client needs or opportunities by fulfilling the need or referring the client to the appropriate branch team members or specialist</li><li><b>
Communication Skills - Interpersonal</b>: Comfortable and confident with proactively engaging in conversation with different audiences</li></ul>
Responsibilities:
<ul><li><b>Team Management</b> - Manage performance and personnel functions for a team, ensuring operational soundness while executing on a plan to deliver results that create value for the customer and meet the financial expectations of the bank. Drive accountability to role expectations, responsibilities and authorities, providing one on one feedback and coaching that supports associate development and achievement of results. Regularly and proactively leverage the expertise of bank partners, other managers or team</li><li><b>
Service Standards</b> - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.</li><li><b>
Operations and Administration</b> - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.</li></ul>
Qualifications:
<ul><li><b>Basic Qualifications</b>:<ul><li>
Bachelor's Degree and 1 year of experience in financial services, customer service, bank operations, or branch operations management OR</li>
High School Diploma or GED and 5 years of experience in financial services, customer service, bank operations, or branch operations management<br>
<li>
</li></ul></li><li><b>
Additional Required Skills and Experiences</b>:<ul><li><b>
❗ MUST HAVE: 1+ years of recent experience in Retail Bank operations</b></li><li>
1+ years of recent cash-handling experience ($USD)</li><li>
Comfortability with engaging in sales conversations with current and prospective clients<br>
</li></ul></li><li><b>
Preferred Skills and Experiences:</b><ul><li>
Financial literacy</li><li>
Knowledge of retail banking products and services</li></ul></li></ul><p></p><div><i><br>
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits #LI-KL1</i></div></div><div></div>

Operations Services Supervisor (Teller Manager)

AmeriHome Mortgage

<div><div>Job Title:</div>
Operations Strategy Execution Manager<div></div><div>
Location:</div>
TX - Dallas/Irving<div></div><div>
What you'll do:</div>
As an Operations Strategy &amp; Execution Manager you'll conduct detailed assessments of our current operation process on an ongoing and regular basis. You&rsquo;ll work with various departments to enhance and streamline the operations process for AmeriHome. You&rsquo;ll maintain a consistent and constant flow of communication with team members and managers. You&rsquo;ll participate in managing various vendors, addressing reporting needs, and leading user acceptance testing on different applications.<ul><li>
Map end-to-end workflows (source docs, field source, impacts to other roles, alerts, business rules etc.). Identify opportunities to streamline process, reduce cycle times, improve ILQA and QC quality.</li></ul><ul><li>
Identify opportunities between operations and training team (Gap analysis). Coordinate application release impacts with the Training team; assist with creation of job aids as applicable.</li></ul><ul><li>
Enhance user experience with Encompass and implement permanent fixes for workarounds. Identify opportunities to leverage automation with AI, robotics/machine learning. Find and vet out vendors to this regard.</li></ul><ul><li>
Identify risks in our process (HMDA, CFPB, TRID etc&hellip;). Create and present relevant information (trends, accomplishments, opportunities, etc.) as needed for management meetings. Act as a liaison between operations and BSA/BI.</li></ul><div></div><div>
What you'll need:</div><ul><li>
5+ years of related experience in Process Analysis, Process Ownership or similar field.</li><li>
High school diploma required; Bachelor's degree in related field preferred.</li><li>
Intermediate knowledge of residential mortgage industry in Correspondent or Retail Lending including; sales, operations, capital markets and/or other residential mortgage products and services.</li><li>
Entry level knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.</li><li>
Intermediate to advanced experience with Microsoft SQL Server and Excel VBA.</li><li>
Intermediate to advanced experience with mortgage software (Encompass).</li><li>
Advanced speaking and writing communication skills.</li></ul><div></div><div>
Benefits you&rsquo;ll love:</div><div>
We offer all the important things you'd want &mdash; like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you&rsquo;ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!</div><div></div><div>
About the company:</div><div>
AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC.</div><div></div><div>
Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email <div>HR@westernalliancebank.com</div> or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.</div><div></div><div>
&copy; Western Alliance Bancorporation</div></div>

Operations Strategy Execution Manager

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