bank sales and service manager

First Citizens Bank

<div>Overview:
<div>
Are you a people person? Be a First Citizens person. Join our branch team and make a difference.</div><div></div><div><br>
The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.</div><div></div><div><b><br>
The successful candidate will demonstrate:</b></div><div></div><div><b><br>
Communication Skills - Interpersonal:</b> Comfortable and confident with proactively engaging in conversation</div><div></div><div><b><br>
Customer Service Skills:</b> Demonstrates professionalism and empathy in customer interactions</div><div></div><div><b><br>
Adaptability</b>: Has the ability to learn and adapt quickly to new information and technology</div><div></div><div><b><br>
Teamwork:</b> Strives to build strong working relationships with those on their team as well as cross-functional relationships</div><div></div><div><b><br>
Flexibility:</b> Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently</div><div></div><div><b><br>
Agility:</b> Able to process information and move quickly through problem resolution</div><div></div><div><b><br>
This role is part-time at 30 hours a week. The schedule is Monday - Friday 10-4</b></div>
Responsibilities:
<ul><li>Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.</li><li>
Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.</li></ul>
Qualifications:
<div>
High School Diploma or GED and experience of 6 months in customer service</div><div></div><div><br>
Preferred Area of Experience: Sales or banking</div><div></div><div><br>
Skill(s): Financial literacy, Knowledge of retail banking products and services</div><div></div><div><br>
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.</div></div>

Part-Time Sales & Service Representative (Bank Teller)

<div>Overview:
<div>
Are you a people person? Be a First Citizens person. Join our branch team and make a difference.</div><div></div><div><br>
The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.</div><div></div><div><br>
The successful candidate will demonstrate:</div><div></div><div><b><br>
Communication Skills - Interpersonal:</b> Comfortable and confident with proactively engaging in conversation</div><div></div><div><b><br>
Customer Service Skills:</b> Demonstrates professionalism and empathy in customer interactions</div><div></div><div><b><br>
Adaptability</b>: Has the ability to learn and adapt quickly to new information and technology</div><div></div><div><b><br>
Teamwork:</b> Strives to build strong working relationships with those on their team as well as cross-functional relationships</div><div></div><div><b><br>
Flexibility: </b>Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently</div><div></div><div><b><br>
Agility:</b> Able to process information and move quickly through problem resolution</div><div></div><div><b><br>
This role will float to other branches nearby. Mileage will be reimbursed.</b></div>
Responsibilities:
<ul><li>Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.</li><li>
Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.</li></ul>
Qualifications:
<div>
High School Diploma or GED and 6 months customer service experience</div><div></div><div><br>
Preferred Area of Experience: Sales</div><div></div><div><br>
License or Certification Type: Must possess a valid driver's license. Position requires frequent driving to other offices, bank customers, etc. Bank car not provided. <b>Mileage will be reimbursed.</b></div><div></div><div><br>
Required Skill(s): Financial literacy, Knowledge of retail banking products and services</div><div></div><div><br>
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.</div></div>

Float Sales & Service Representative (Float Bank Teller)

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 Are you a people person? Be a First Citizens person. Join our branch team and make a difference.
 <br/>
 <br/>
 The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.
 <br/>
 <br/>
 <strong>
  The Successful Candidate Will Demonstrate
  <br/>
  <br/>
 </strong>
 <strong>
  Communication Skills - Interpersonal:
 </strong>
 Comfortable and confident with proactively engaging in conversation
 <br/>
 <br/>
 <strong>
  Customer Service Skills:
 </strong>
 Demonstrates professionalism and empathy in customer interactions
 <br/>
 <br/>
 <strong>
  Adaptability
 </strong>
 : Has the ability to learn and adapt quickly to new information and technology
 <br/>
 <br/>
 <strong>
  Teamwork:
 </strong>
 Strives to build strong working relationships with those on their team as well as cross-functional relationships
 <br/>
 <br/>
 <strong>
  Flexibility:
 </strong>
 Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently
 <br/>
 <br/>
 <strong>
  Agility:
 </strong>
 Able to process information and move quickly through problem resolution
 <br/>
 <br/>
 <strong>
  This role is part-time at 30 hours a week. The schedule is Monday - Friday 10-4
  <br/>
  <br/>
 </strong>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.
  </li>
  <li>
   Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 High School Diploma or GED and experience of 6 months in customer service
 <br/>
 <br/>
 Preferred Area of Experience: Sales or banking
 <br/>
 <br/>
 Skill(s): Financial literacy, Knowledge of retail banking products and services
 <br/>
 <br/>
 Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.
</div>


<div>Overview:
<div>
Are you a people person Be a First Citizens person. Join our branch team and make a difference.</div><div></div><div><br>
The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.</div><div></div><div><b><br>
The successful candidate will demonstrate:</b></div><ul><li><b>
Communication Skills - Interpersonal:</b> Comfortable and confident with proactively engaging in conversation</li><li><b>
Customer Service Skills:</b> Demonstrates professionalism and empathy in customer interactions</li><li><b>
Adaptability</b>: Has the ability to learn and adapt quickly to new information and technology</li><li><b>
Teamwork:</b> Strives to build strong working relationships with those on their team as well as cross-functional relationships</li><li><b>
Flexibility:</b> Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently</li><li><b>
Agility:</b> Able to process information and move quickly through problem resolution</li></ul>
Responsibilities:
<ul><li>Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.</li></ul><br>
<div></div><ul><li>
Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.</li></ul>
Qualifications:
<div>
High School Diploma or GED and 6 months customer service experience</div><div></div><div><br>
Preferred Area of Experience: Sales</div><div></div><div><br>
Skill(s): Financial literacy, Knowledge of retail banking products and services</div><div></div><div><br>
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.</div></div>

Float Bank Sales and Service Representative (Teller)

<div>Overview:
<div>
At First Citizens Bank, together we become better. We're looking for people who want more than just a job - who want to make a difference in the communities where we live and work.</div><div></div><div><b><br>
Chula Vista is a new branch scheduled to open in May. You will work at our El Cajon branch until branch opens.</b></div><div></div><div><br>
The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. The position facilitates customer awareness and education of bank capabilities, tools, and resources, and supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.</div><div></div><div><br>
The successful candidate will demonstrate:</div><div><b>
Communication Skills - Interpersonal</b>: Comfortable and confident with proactively engaging in conversation</div><div><b>
Customer Service Skills:</b> Demonstrates professionalism and empathy in customer interactions</div><div><b>
Sales Skills:</b> Ability to support team by making client servicing calls, identifying client needs or opportunities by fulfilling the need or referring the client to the appropriate branch team members or specialist</div><div><b>
Adaptability:</b> Has the ability to learn and adapt quickly to new information and technology</div><div><b>
Teamwork:</b> Strives to build strong working relationships with those on their team as well as cross-functional relationships</div><div><b>
Flexibility: </b>Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently</div><br>
<div></div>
Responsibilities:
<ul><li>Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.</li><li>
Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.</li></ul>
Qualifications:
<div>
High School Diploma or GED and 6 months customer service, cash handling</div><div></div><div><b><br>
Preferred Area of Experience: Sales, previous banking</b></div><div></div><div><b><br>
Skill(s): Financial literacy, Knowledge of retail banking products and services</b></div><div></div><div><br>
The base pay for this position is generally between $20.00 to $27.00 per hour. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law.For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.</div><div></div><div><br>
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.</div></div>

Bank Sales & Service Representative (Universal Banker)

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 Are you a people person Be a First Citizens person. Join our branch team and make a difference.
 <br/>
 <br/>
 The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.
 <br/>
 <br/>
 <strong>
  The Successful Candidate Will Demonstrate
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation
  </li>
  <li>
   Customer Service Skills: Demonstrates professionalism and empathy in customer interactions
  </li>
  <li>
   Adaptability: Has the ability to learn and adapt quickly to new information and technology
  </li>
  <li>
   Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships
  </li>
  <li>
   Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently
  </li>
  <li>
   Agility: Able to process information and move quickly through problem resolution
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.
  </li>
  <li>
   Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 High School Diploma or GED and 6 months customer service experience
 <br/>
 <br/>
 Preferred Area of Experience: Sales
 <br/>
 <br/>
 Skill(s): Financial literacy, Knowledge of retail banking products and services
 <br/>
 <br/>
 Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.
</div>


Bank Sales and Service Representative (Teller)

QNB Group

<div>
 <strong>
  About QNB
  <br/>
  <br/>
 </strong>
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 <br/>
 <br/>
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 <br/>
 <br/>
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 <br/>
 <br/>
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 <br/>
 <br/>
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 <br/>
 <br/>
 <strong>
  Job Purpose Summary
  <br/>
  <br/>
 </strong>
 The roles and its primary focus will be business development and marketing of the banks existing product base. The incumbent is responsible for identifying Cash Management opportunities and Trade Finance opportunities through understanding the client&rsquo;s business model, including operational and financial processes and working capital and treasury management needs. Cash Management includes all payments, collections, liquidity management solutions. Trade Service businesses include traditional and Open Account trade products. The incumbent will provide customer centric banking solutions and services to meet customer needs and improve the client experience. The role has annual revenue targets and other quantitative and qualitative KPIs, contributes to the GTB department objectives in terms of growing the customer base, increase revenue and transaction volumes in compliance with established QNB Group policies, regulatory requirements, and best market practice. The role reports to corporate banking management domestically and to the global GTB business.
 <br/>
 <br/>
 Main Duties
 <br/>
 <br/>
 <ul>
  <li>
   Responsible for QNB in-country timely and quality planning of sales plan of transaction solutions to contribute to department&rsquo;s revenue, profitability for Cash Management and Trade Finance. Works towards delivering set targets in line with Global Corporate and Institutional Banking strategic directions and applicable policy guidelines.
  </li>
  <li>
   Works with country corporate management team in achieving unit&rsquo;s budget and implementing of group approved business plans for the unit and overall objectives of the QNB group with direct P/L ownership, including growth of transaction fees, as well as growth of Trade assets and CASA balances.
  </li>
  <li>
   Observes and promotes cost consciousness and efficiency, and enhance productivity, to minimize costs, avoid wastes, and optimize benefits for the bank.
  </li>
  <li>
   Act within the limits of the powers delegated to the incumbent
  </li>
  <li>
   Is responsible for collection of market information on competitor actions, customer preferences as well as market/business development.
  </li>
  <li>
   Formulates and proactively implements the sales and marketing strategy that enables QNB to achieve its plans in relation to Cash Management and Trade Finance business.
  </li>
  <li>
   Is responsible for client and market data analysis as well as preparation of meaningful and actionable results aimed for enhancement of GTB offerings as well as preserving and increasing the market share.
  </li>
  <li>
   Works closely with in-country RMs in identifying cash management and trade finance opportunities from corporate clients and regular follow-ups to close the product sales.
  </li>
  <li>
   Proactively monitors results of sales activities and provides any feedback on review of plans.
  </li>
  <li>
   Regularly interacts with customers and other relevant market participants to gather feedback on the GTB products and services as well as provides this information to the parties concerned.
  </li>
  <li>
   Demonstrate thought leadership in developing new solutions, in relation to GTB to complement Global Corporate and Institutional banking business growth
  </li>
  <li>
   To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.
  </li>
  <li>
   Working with group GTB team to develop in country product solutions which meet corporate client and market requirements
  </li>
  <li>
   Increase adoption of digital channels and increase straight through processing and improve the efficiency in order to maximize the shareholder benefits
  </li>
  <li>
   Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
  </li>
  <li>
   Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.
  </li>
  <li>
   Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
   <br/>
   <br/>
  </li>
 </ul>
 Education/Skills
 <br/>
 <br/>
 <ul>
  <li>
   University graduate with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study). Masters Preferred
  </li>
  <li>
   At least 8 years of relevant banking experience, preferably with at least 2 years at banking within a highly rated international bank preferred.
  </li>
  <li>
   Sound Cash Management experience, typically acquired through 2-3 years of experience in Cash Management and /or related filed.
  </li>
  <li>
   International corporate banking experience is preferable.
  </li>
  <li>
   Fluency in English.
  </li>
  <li>
   Solid technical knowledge of the bank&rsquo;s operations, transaction cycles, payments/ collection processing, bank account information, SWIFT transmissions related to corporate and retail bank accounts.
   <br/>
   <br/>
  </li>
 </ul>
 Note: you will be required to attach the following:
 <br/>
 <br/>
 <ul>
  <li>
   Resume/CV
  </li>
  <li>
   Copy of your Passport
  </li>
  <li>
   Copy of Education Certificate
  </li>
 </ul>
</div>


QNB3652 - Senior Manager Global Transaction Banking Sales (Cash & Trade)(Omanization)

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QNB3652 - Senior Manager Global Transaction Banking Sales (Cash & Trade)(Omanization)