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bank teller

Commercial Bank of Dubai

Provide general banking services such as receiving deposits, withdrawal of cash and cash management as per Bank s policies etc. Issue DD s, MCs and passing Internal Transfers.
Principal Accountabilities:
Work Management:
Ensure the correct receipt / payment of cash and accurately credit /debit the customer s account and acknowledge the receipt to the customers.
Issue Manager Cheques &amp; DDs (demand drafts) and exchange currencies by observing the procedures such as identification of the customer, authenticity of the draft, applying the approved exchange rate etc. to protect the interest of the customers and the Bank.
Make the payments / inter account transfer within the authority limit and for the transactions beyond the limit, obtain approval from the concerned official, to ensure not to overdraw customer s account without approval
Provide any other service as directed to support the overall banking operations of the Branch.
Take interest to cross sell or referral for Bank s products and services to support the achievement of Bank s targets.
Maintain and improve customer queue time for teller services monitored through Customer visit management system- less than 3 minutes
Over and above the existing duties and responsibilities, Tellers are required to process all Internal Transfer requests at their end only.
Take over the responsibilities of Head Teller whenever it is required
Check the postings carried out by the other Teller against the day s transactions journal and sign on the report.
At end of the day transfer all the cash to HT and print the cash proof obtain HT signature. Any over /Shot inform the HT and BOM immediately
Service and Quality
Ensure strict adherence to laid down procedures to avoid delay, errors, irregularities and risks to improve service standards on continuous basis to support the Bank s quality initiatives and to improve customer satisfaction.
Take initiative to deliver satisfying customer service to each visiting customer by providing fast, accurate, efficient and courteous service
People
To keep oneself update with the Bank s Operations Procedures Identify the area of self-development in line with the Bank s competency guidelines and prepare and execute the action plan in agreement with the supervisor. Moreover, participate in E-learning and other training initiatives as required by the supervisor as well as Human Resources

Teller

United Arab Bank

<div>
 
 
 Job Purpose
 
 :
 
 
 
 
 
 The Teller is responsible for delivering efficient, accurate, and courteous service to customers by managing daily teller operations, including cash transactions, deposits, withdrawals, and other banking services. This role ensures strict adherence to the bank&rsquo;s policies, procedures, and regulatory requirements to protect customer information and assets while handling large volumes of cash. The Teller plays a key role in mitigating operational risks and contributes to a positive customer experience by addressing inquiries, resolving issues promptly and promoting the bank&rsquo;s products and services as appropriate, ensuring the overall success of branch banking services.
 
 
 
 
 
 
 Principal Accountabilities
 
 :
 
 
 
 
 
 
 Customer Service
 
 :
 
 
 Deliver high-quality, courteous, and efficient service to customers, ensuring a positive banking experience. Act as the first point of contact, providing a professional and welcoming environment. Address customer inquiries, resolve issues promptly and escalate complex concerns to appropriate channels as needed, while promoting the bank&rsquo;s products and services. Treat customers fairly and ensure to adherence to CPR regulation and specially handling people of determination and customer complaints.
 
 
 
 
 
 
 Transaction Processing
 
 :
 
 
 Accurately process a range of customer transactions, including deposits, withdrawals, transfers, loan/financing payments, checking cash, ATM posting, clearing cheques, post-dated cheques (PDC), PDC cancellations, transfer cheques, demand posting, ATM dispute resolution, ATM shortage handling, reconciliation, special clearing, end-of-day balancing, and cash and transaction reporting. Ensure compliance with the bank&rsquo;s policies and procedures align with regulatory requirements.
 
 
 
 
 
 
 Cash Handling and Balancing
 
 :
 
 
 Manage cash transactions, ensuring accurate handling of large volumes of cash. Monitor cash levels in teller drawers and balance cash at the beginning and conduct end-of-day cash balancing and promptly reporting and resolving any discrepancies. Check for counterfeit notes and follow procedures to handle suspected counterfeit currency in line with bank policy and regulatory guidelines. Ensure adherence to the bank&rsquo;s processes on all transactions, including counterfeit note detection, transaction thresholds for cash deposits, vault procedures and other applicable guidelines.
 
 
 
 
 
 
 Compliance and Risk Management
 
 :
 
 
 Ensure strict compliance with bank policies, procedures, and regulatory requirements, including all Central Bank regulations, to protect customer information and assets. Identify and report suspicious transactions or potential fraud in line with the bank&rsquo;s anti-money laundering (AML), know your customer (KYC), and risk management procedures. Adhere to all guidelines to ensure timely account or asset closures and meet the required turnaround time (TAT). Ensure compliance to CBUAE regulations at all times as applicable.
 
 
 Compliance and Adherence to Consumer Protection Regulation and Standards:
 
 <ul>
 <li>
 Ensure that CPR guidelines are being followed 100% at all times. Any breach identified is reported to Head of Consumer Protection immediately.
 </li>
 <li>
 Ensure all trainings related to CPR are completed. This also includes Islamic banking and Sharia training.
 </li>
 <li>
 Ensure adherence to the guideline for people of determination and vulnerable people.
 </li>
 <li>
 Ensure customer complaints are logged and resolved on timely basis.
 </li>
 </ul>
 
 
 
 
 
 Record Keeping and Documentation
 
 :
 
 
 Maintain accurate records of transactions and ensure proper documentation of all activities. Follow internal procedures for filing and reporting as per the bank&rsquo;s standards for audits and compliance.
 
 
 
 
 
 
 Cross-Selling and Recommendation
 
 :
 
 
 Identify customer needs and recommend the bank&rsquo;s products and services that may enhance the customer&rsquo;s banking experience. Refer customers to branch manager or specialized departments when appropriate.
 
 
 
 
 
 
 Team Collaboration
 
 :
 
 
 Work collaboratively with branch staff to support overall branch operations and customer satisfaction. Communicate effectively with team members, sharing insights and information to improve processes and address any customer issues collectively. Foster a positive work environment by supporting colleagues and contributing to a team-focused culture.
 
 
 
 
 
 
 Continuous Improvement
 
 :
 
 
 Actively participate in training and development programs to enhance knowledge of bank products, policies, and customer service standards. Provide feedback to improve processes and customer service delivery with an emphasis on compliance, risk management, and customer protection.
 
 
 
 
 
 
 Job Requirements (Qualifications/Experience)
 
 :
 
 
 
 
 <ul>
 <li>
 Minimum high school diploma or a bachelor&rsquo;s degree in finance, business administration or any related field is preferred.
 </li>
 <li>
 Minimum 1 year of experience in a cash-handling role, experience in banking or financial services is preferred.
 </li>
 </ul>
 
 
</div>

Teller, Branch Banking - Dubai, Retail Banking (Emirati Talent)

Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services. CBD has been recognized as the number one bank in the UAE on the Forbes list of The World s Best Banks 2022. As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers and delivering service that really goes the extra mile. Job Purpose: Perform services such as attending to CDMs functions, cash management as per Bank s policies, handling bulk cash deposits and withdrawals, checking of vouchers posted by regular tellers and performing functions of regular tellers whenever assigned Principal Accountabilities: Work Management Perform all functions relating to Cheque Deposit Machines (CDM) located in the branch premises, at specified time interval, including, collection of physical cheques, tallying of number of cheques with the CDM journal and send them to clearing dept. within agreed TAT Ensure to process special clearing cheques and foreign currency cheques within agreed TAT Ensure to open the vault system as per SLA Maintain and manage the cash accurately, and transfer the excess cash received from the Tellers to vault and withdraw the cash as and when required ensuring safe custody and handling of cash. Ensure that all Tellers hand over all the physical cash and maintain their cash box balance zero and tally with GL at end of the day, and to make prompt investigation in case of any difference. Ensure to maintain require branch vault cash for next working day Ensure to check and balance cash online transaction for all the tellers At end of the day check Tellers cash proof is zero and obtain the tellers signature any over/short transaction reported to BOM. At regular intervals, check the postings carried out by Tellers against the transactions journal presented by them and sign on the report. Any discrepancy identified should be immediately actioned to eliminate the risk of financial loss to the Bank. Perform bulk cash receipt and withdrawal transactions, ensure correct receipt/issue of cash, accurately credit/debit the customer s account and acknowledge the receipt to the customers. Monitor sundry and suspense accounts , issue DDs , Managers cheques and internal transfer Ensure customers average waiting time is maintained at standard level Ensure that the local &amp; foreign currency held does not exceed the daily required limit. Ensure that cheques / debit instruments are in order before effecting the payment and make accurate debit entry in the customer s account as per Bank s procedures to protect the interest of customers and the Bank. Make the payments / inter account transfer within the authority limit and for the transactions beyond the limit, obtain approval from the concerned official, to ensure not to overdraw customer s account without approval To be well conversant with the duties and responsibilities of Branch Operations Manager (BOM) and to officiate in that capacity during BOM s absence. To prepare and review daily teller voucher bundle, ensure total number of vouchers are matching with teller financial transaction daily report and ensure sending the same to internal control by maximum next working day. To monitor any high variety in total number of achieved transactions between teller and report the same to line manager officially. Guide branch tellers to adhere to bank policies and procedures, and give required training for new joining teller. Guide and encourage customer to use our digital channel for all the cash deposits and withdrawal extra Service &amp; Quality Take initiative to deliver satisfying customer service to each visiting customer by providing fast, accurate, efficient and courteous service. Ensure strict adherence to laid down procedures to avoid delay, errors, irregularities and risks to improve service standards on continuous basis to support the Bank s quality initiatives and to improve customer satisfaction. Provide any other service as directed to support the overall banking operations of Br Provide assistance in following up the transactions of the branch that are forwarded for override to respective personnel

Teller / Senior Teller / Head Teller ( UAE National )

Responsible for day-to-day Operations and Administration of the Branch, ensuring strict compliance with Bank s policies and procedures. The Branch Operations Manager s role will be limited to this and will not include any interaction with Bank s customers, except for service related matters
Principal Accountabilities:
Supervise the performance of Head Teller / Sr. Teller &amp; Tellers, Branch Service Representatives (BSR), to ensure optimum productivity and high quality service in order to provide a range of general banking services to customers, so as to achieve the goals of the branch.
Responsible for Cash and Security Documents as a Joint Custodian of the vault and (CDMS/ATMS) ensuring that the optimum cash balance is maintained at all times. Review cash balances and limits to ensure risks are minimized. Ensure excessive cash is not maintained and that any excesses are reported to Head of Branches Operations for insurance reporting purposes.
Responsible for Control over Stationery usage and safe-keeping of security items such as Demand Drafts, Managers Cheques, Bank s stamps, etc.
Monitoring on a regular basis to ensure that all CC TV s in the branches are functioning properly and report any problems to the Establishment Administration Department.
Co-ordinate with outsourced service providers regarding functioning of Branch ATM s /CDMs.
Co-ordinate with Centralized Units at H.O. regarding day-to-day activities at Branch.
Authorize transactions above Tellers limits within the approved limit by reference to the instruments and supporting vouchers to ensure their validity and correctness and supervise their performance to ensure the timely delivery of service to enhance customer satisfaction.
Plan, organize, monitor and control the day-to-day services offered by BSRs and Tellers to ensure that timely delivery of the services as per SLA to enhance customer satisfaction.
To monitor that the Daily Transaction Ticket Bundles are filed by the assigned staff without any delay and to review the transaction journal entries to the daily vouchers/Cheques and tickets to ensure that the entries posted / recorded are adequately supported for valid transactions &amp; are recorded correctly as to the amount &amp; descriptions.
To comply with the Operational Risk Unit guidelines for managing of Operation Risk &amp; ensure Internal Control risk procedures are in place at the Branches at all times. This should be evidenced through periodic reports to the ICU and Operational Risk Unit at H.O.
Daily review of entries in and out of Suspense, Sundry, Rejection items, Account Receivables, Account Payables etc. (i.e. all transaction going through these accounts and not merely end of day, end of month or period balance)
Review GL balances to ensure that it corresponds with the subsidiaries and account of suspense nature such as, Suspense, Sundry, Rejection items, Account Receivables, Account Payables etc. and follow-up for clearance / reconciliation on a daily basis.
Review and authorize all documents (originals and scanned) pertaining to New Account opening, Remittances, Time-deposits, Safe Deposit Lockers, Loans, etc. before forwarding it to H.O. for processing.
Responding to enquiries from Compliance &amp; AML Unit in a timely manner
Responding to Internal / External Audit queries in a timely manner, ensuring that the discrepancies pointed out by them are corrected immediately
Check the postings carried out by Head / Senior Teller(s)/ Teller(s) against the transactions journal presented by them and sign on the report
To review all branches of Transaction Journals ensuring that the daily Tellers transactions journals have been checked initialled and filed as per the Bank s policy &amp;procedure. Any discrepancy identified should be immediately reported to Branch Manager and Head of Branches Operations to eliminate the risk of financial loss to the Bank.
Ensure that outward clearing, inward clearing and inward return timely delivered as per SLA. Arrange for archiving of Branch records from time to time, in line with the approved policy. Ensure that branch storage of documents, files and other records are secure and in a fire proof environment.
Undertake Performance Management responsibilities, agreeing with the individual targets and monitor the performance of his Direct Reports by periodic reviews providing them with factual feedback in order to foster a high performance culture.
Develop, train and motivate all staff members (BSRs, &amp; Tellers) sharing specialist expertise and demonstrating leadership ensuring that they are fully aware of the Bank s products, procedures and practices to enhance the competency profile in coordination with HR training.
Responsible for implementing JETS (Job Efficiency Tracking System) for all staff within the Unit.

Branch Operations Manager

First Abu Dhabi Bank (FAB)

Perform all cash-counter transactions accurately as requested by customers with the set target time and in line with the banks polices and procedures. Serve customers by managing documents, information, and financial transactions in an organized, efficient, and secure manner and build awareness of new products and services, and identify customer needs to capitalize on the business referral opportunities.

Teller (Emiratised Role)

Gcc Exchange

<div>
GCC Exchange is looking for experienced and dedicated Cashiers / Tellers to join our team in the Arabic Corridor.
</div>
<div>
Nationality : Arabic
Industry Type : Banking / Financial Services
Expirence : 3 - 5 yrs.
</div>

Cashiers / Tellers

Commercial Bank International

<div>
 
 
 Job Purpose
 
 
 
 To assist in providing excellent customer service to clients by responding to inquiries, processing requests, and supporting daily branch operations in an efficient and professional manner.
 
 
 
 
 
 
 Key Accountabilities
 
 
 <ul>
 <li>
 Greet and assist customers with their banking needs in a courteous and professional way.
 </li>
 <li>
 Respond to customer inquiries via phone, email, or in person and direct them to the appropriate department if needed.
 </li>
 <li>
 Support the processing of account openings, deposits, withdrawals, and other routine banking transactions.
 </li>
 <li>
 Ensure customer information and documents are handled with confidentiality and accuracy.
 </li>
 <li>
 Assist in maintaining branch records, filing, and administrative documentation.
 </li>
 <li>
 Coordinate with other departments to resolve customer issues efficiently.
 </li>
 <li>
 Uphold the bank&rsquo;s service standards and contribute to a positive customer experience.
 </li>
 </ul>
 
 
 
 
 
 Education
 
 
 <ul>
 <li>
 High school diploma or equivalent (Bachelor&rsquo;s degree in progress is an advantage).
 </li>
 </ul>
 
 
 
 
 
 Other Skills &amp; Requirements
 
 
 <ul>
 <li>
 Excellent spoken and written communication in English and Arabic.
 </li>
 <li>
 Good understanding of Microsoft Office (Word, Excel, Outlook).
 </li>
 <li>
 Ability to work in a fast-paced, customer-oriented environment.
 </li>
 <li>
 Professional appearance, positive attitude, and strong interpersonal skills.
 </li>
 <li>
 Punctual, reliable, and able to maintain confidentiality.
 </li>
 </ul>
 
 
</div>

Customer Service Assistant - Part-time - Emirati Talent

Explore 596+ Bank teller in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.