banking center manager

Cogent Bank

<div>The Client Service Manager is responsible for leading the banking center team to meet and exceed all service quality goals and is responsible for the day to day operation of the banking center in an efficient, profitable, professional and compliant manner. Each team member will focus on delivering exceptional service by handling account openings and resolving account-related issues for all clients, including high net worth individuals, businesses and business owners. This role is essential in providing a seamless client experience while fostering strong relationships and maintaining client satisfaction.<h1 class="jobSectionHeader">
Responsibilities and Duties</h1><ul><li>
Responsible for the administration of service, operational efficiency, risk applications, internal control, and management activities to meet bank objectives for the banking center.</li><li>
Develops a culture within the banking center in which quality and continuous improvement on all performance accountabilities are understood and utilized by all employees.</li><li>
Performs client service functions including but not limited to opening new accounts, resolving client problems, and handling routine account related service requests.</li><li>
Supports verticals such as Sports and Entertainment Banking or Trust with account related functions</li><li>
Assists with treasury management sales and set up as needed. Supports consumer loan processes, as they are developed.</li><li>
Performs teller functions as needed.</li><li>
Manages, coaches, directs and motivates every team member to promote service excellence and maximize opportunities to broaden customer relationships through active listening, anticipating needs and recommending the most appropriate solution to help our customers achieve their goals.</li><li>
Adheres to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements, and policies.</li><li>
Proactively identifies process and procedural efficiencies to enable a best in class new account experience. Identifies questionable actions, operational inefficiencies and collaborates with staff to resolve or improve them.</li><li>
Ensures that all banking center associates understand the overall company objectives as well as their individual departmental objectives and that they work together to achieve the stated objectives.</li><li>
Comply with all bank policies, including BSA/AML requirements and regulatory guidelines. Complete all required training courses.</li><li>
File required reports and escalate suspicious activity to BSA Officer</li><li>
Other duties as assigned.</li></ul><h1 class="jobSectionHeader">
Qualifications and Skills</h1><ul><li>
3 years banking experience in client service role</li><li>
High School Diploma or equivalent</li><li>
Strong operations and service skills.</li><li>
Demonstrated ability to lead, coach and motivate team to meet Bank objectives.</li><li>
Proven track record of sound decision-making</li><li>
Ability to actively engage in conversations with clients and customers</li><li>
Ability to present oneself as well as the company in a professional manner</li><li>
Excellent verbal and written communication skills</li><li>
Thorough knowledge of industry and regulatory compliance practices</li><li>
Proficient in the use of a personal computer, business software, and banking software</li><li>
Ability to complete tasks with accuracy</li><li>
Ability to multitask, prioritize, and manage time effectively</li></ul>
Cogent Bank is an Equal Opportunity Employer</div>

Client Service Manager

Jackson County Bank

<div>Description:

Performs a variety of duties to provide extraordinary customer service at a lobby workstation and/or a drive-thru workstation. These duties include the receiving, paying out and the keeping of accurate records for all the monies involved in paying and receiving transactions. Responsible for scanning daily work, balancing and maintenance of banking center&rsquo;s ATM and vault as assigned. Provide customer services on the banking floor including but not limited to opening and maintaining deposit accounts. Establishes and maintains good customer relations with present customers to retain and expand existing banking relationships and solicits new business from non-customers in the areas of Deposit, Loan and Trust products and services. Serves as backup to the Assistant Banking Center Leader (ABCL) as assigned.
Requirements:
<ul><li>High school diploma or GED equivalent required.</li><li>
Banking experience preferred.</li><li>
Minimum of 2 years of banking or related experience preferred.</li><li>
Previous teller and/or sales experience preferred.</li></ul></div>

Part-Time Banking Center Associate II

Northwest Bank

<div>PA0188 Columbia 
Job Description<h2 class="jobSectionHeader">
DESCRIPTION</h2>
As part of the Branch Banking team, Financial Center Banker will have or acquire an in-depth knowledge of Northwest products and services to provide financial options to clients through a consultative approach while expanding the banking relationship.
The Financial Center Banker connects customers with Northwest products and services, through opening accounts; as well as identifying customer financial needs while connecting customers to other Northwest financial experts who can help with their needs while ensuring an exceptional customer experience.
ESSENTIAL FUNCTIONS:<ul><li>
Performance Metrics: Meet or exceed performance targets related to customer satisfaction, product sales, and financial wellness conversations. Continuously strive to improve skills and knowledge through training and professional development opportunities</li><li>
Financial Needs Assessment: Conduct comprehensive financial assessments for customers to identify areas for improvement and opportunities for growth. Analyze customer accounts, transactions, and behaviors to offer personalized recommendations</li><li>
Operational Soundness: Ensure compliance with all banking regulations, policies, and procedures. Provide leadership while ensuring efficiency and accuracy in all operational activities and financial center security. Proactively identify areas for improvement and implement strategies to enhance operational effectiveness</li><li>
Leadership Portraying the Northwest Bank Culture: Deliver exceptional customer service experiences. Address customer concerns and complaints promptly and effectively, turning negative experiences into positive ones</li><li>
Customer Engagement: Initiate proactive conversations with customers to build rapport and understand their financial objectives. Utilize active listening skills to uncover opportunities to enhance their financial well-being</li><li>
Relationship Building: Build long-term relationships with customers by providing ongoing support and follow-up. Anticipate customer needs and proactively reach out to offer assistance and guidance</li><li>
Compliance and Regulations: Adhere to all bank policies, procedures, and regulatory requirements to ensure compliance and mitigate risk. Maintain confidentiality and always protect customer information</li><li>
Ensure compliance with Northwest&rsquo;s policies and procedures, and Federal/State regulations</li><li>
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency</li><li>
Work as part of a team</li><li>
Work with on-site equipment</li><li>
Responsible for adherence to all security and dual control processes, daily branch tasks, and branch opening and closing tasks as needed</li><li>
Complete other duties and special projects as requested by management</li></ul>
KNOWLEDGE, SKILLS, AND ABILITIES:<ul><li>
Ability to establish effective working relationships among team members and participate in solving problems and making decisions</li><li>
Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written</li><li>
Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information</li><li>
Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information</li><li>
Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas</li></ul>
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education:<ul><li>
High school diploma or equivalent preferred</li></ul>
Work Experience:<ul><li>
1 year banking and/or retail experience preferred</li><li>
Sales experience preferred</li><li>
Customer Service experience preferred</li></ul> 
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.</div>

Financial Center Banker

Tropical Financial Credit Union

<div>Are you looking for an organization that values your experience? Are you a skilled customer service professional ready to take your career to the next level? If so, keep reading!

Tropical FCU (TFCU) is a Sun-Sentinel Top Workplace EIGHT years in a row. Being part of TFCU will provide you with opportunities to engage by learning, growing, contributing, collaborating, and developing professionally. Join us for a great employee experience focused on engaging employees and members alike.
<ul><li>
Summary: Individuals in the job are responsible for assisting Tropical Financial Credit Union to achieve its purpose of guiding members successfully through the financial marketplace. The Member Engagement Manager will coordinate Member Engagement Center operations and back up other groups as needed, supervise the Member Engagement Supervisors in all aspects of performance and serve as a backup to other members of the Member Engagement Center management team and the (TBD &ndash; Corey&rsquo;s Title). The Member Engagement Manager will also instill and deliver an advocacy philosophy of improving members' financial well-being. The incumbent will ensure that all team members give accurate information about credit union products and services. The Member Engagement manager must be highly knowledgeable in all credit union processes, procedures, services, and products; they will develop the Member Engagement Center team to deliver an exceptional member experience in all areas. They will also assist in leading daily Member Engagement Center operations and are responsible for managing advisors' performance to achieve department objectives and results. They will ensure timely, efficient, and effective service delivery for members. 
Essential Duties and Responsibilities include the following. Other duties may be assigned.</li><li>
Provide service that meets the Service Standards defined by Tropical Financial Credit Union and achieves annual goals established through the Performance Management Process.</li><li>
Meet all performance goals as defined in the individual's performance appraisal.</li><li>
Creates a high performing team through training, motivating, and coaching Member Engagement Advisors on essential skills and knowledge to ensure each team member has the tools they need to succeed at their job. Demonstrates a leadership style that sets the example and is approachable.</li><li>
Ability to quickly pivot between issues and handle multiple priorities throughout the day.</li><li>
Remains current on all policies, procedures, products, promotions, and respective changes and ensures that agents are aware of updates and changes on a timely basis.</li><li>
Understands all facets, features, and benefits of the products and services offered.</li><li>
Provides exceptional service to all internal and external members of TFCU and resolves member issues with a focus on complete member satisfaction.</li><li>
Strong ability to troubleshoot and problem solve using appropriate resources to handle member escalations successfully.</li><li>
Serves as second-tier escalation for member service disputes and issues.</li><li>
Performs as a subject matter expert over multiple areas; operations, numerous software programs, cross-departmental knowledge, etc. Serves as a liaison between departments and branches, assisting them as needed.</li><li>
Successfully performs periodic internal control procedures, audits, and balancing.</li><li>
Maintains appropriate turnaround times for various administrative tasks department-wide.</li><li>
Achieves goals, executes assigned tasks, and manages to budgeted targets.</li><li>
Supervises activities of all Call Center agents. Effectively trains and re-enforces cross-selling strategies to offer credit union products and services to members. Serves as a coach and provides periodic feedback and appropriate documentation to employees and their records within the Call Center.</li><li>
Provides management support to (TBD). Acts as back up (TBD) as needed.</li><li>
Responsible for helping in the monitoring and overseeing of daily operations. Helps manage call center staff, including staffing, hiring, evaluating, and training.</li><li>
Assists (TBD) in strategic planning within the Member Engagement Center, including monitoring, growth, profitability, budgeting, and completing the business plan.</li><li>
Assists in the completion of daily telephone reports and interpretation of the data for employees' reviews. Analyzes data and provides feedback on improving or maintaining service level for individual employees and the entire Call Center.</li><li>
Performs other duties as required with or without accommodation</li></ul> 


We offer Excellent Benefits such as:
<ul><li>
Medical, Rx, Dental, and Vision Insurance</li><li>
Retirement Profit Sharing 401K Plan</li><li>
Accident, Cancer and Hospital Indemnity Plan</li><li>
Prepaid Legal</li><li>
Voluntary Life Insurance</li><li>
Pet Discount Program</li><li>
Paid Time Off/ 11 Paid Holidays</li><li>
Tuition Reimbursement/Student Loan Paydown Program</li><li>
And so much more!</li></ul>
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul><li>
Knowledge of Credit Union products and services preferred</li><li>
Proven organizational skills,</li><li>
Ability to analyze financial data,</li><li>
Motivator, self-starter and team player</li><li>
Exhibit high degree of professionalism and confidentiality in handling and having access to sensitive information.</li><li>
Must have working knowledge of computers, strong clerical skills.</li><li>
Must have practical knowledge of MS Office, Outlook, Excel and Word.</li><li>
Strong analytical and organizational skills.</li><li>
Excellent interpersonal and communication skills.</li><li>
Strong ability to multi-task in a face paced environment.</li><li>
Must possess above average time management, problem-solving and prioritization skills. 
Education and/or Experience</li><li>
Four year degree in business/finance related subject, can substitute professional certifications and work experience for degree. High School Diploma or general education equivalent required.</li><li>
 A minimum of 5 years relevant call center supervision experience required and 5 years financial services (banking or credit union) customer service experience preferred.</li><li>
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit and use hands to handle or touch. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job may include close vision, and ability to focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li></ul></div>

Call Center and Digital Banking Manager

Bank of America

<div>Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. 
 
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates&rsquo; physical, emotional, and financial wellness through affordable, competitive and flexible benefits. 
 
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. 
 
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. 
 
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description: 
This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM. Key responsibilities include accurately and efficiently processing cash transactions for clients as needed. Job expectations include having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals.
Responsibilities:<ul><li>
Executes the bank's risk culture and strives for operational excellence</li><li>
Builds relationships with clients to meet financial needs</li><li>
Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations</li><li>
Grows business knowledge and network by partnering with experts in small business, lending, and investments</li><li>
Manages financial center traffic, appointments, and outbound calls effectively</li><li>
Drives the client experience</li><li>
Manages cash responsibilities</li></ul>
Required Qualifications:<ul><li>
Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client</li><li>
Collaborates effectively to get things done, building and nurturing strong relationships</li><li>
Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives</li><li>
Is confident in identifying solutions for new and existing clients based on their needs</li><li>
Communicates effectively and confidently and is comfortable engaging all clients</li><li>
Has the ability to learn and adapt to new information and technology platforms</li><li>
Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking)</li><li>
Applies strong critical thinking and problem-solving skills to meet clients' needs</li><li>
Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations</li><li>
Efficiently manages time and capacity</li><li>
Focuses on results while acting in the best interest of the client</li><li>
Must be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance</li></ul>
Desired Qualifications:<ul><li>
Experience in financial services and knowledge of financial services industry, products and solutions</li><li>
One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals</li><li>
Six months of cash handling experience</li><li>
Bachelor's Degree or business-relevant Associate&rsquo;s Degree such as business management, business administration or finance</li></ul>
Skills:<ul><li>
Adaptability</li><li>
Business Acumen</li><li>
Customer and Client Focus</li><li>
Oral Communications</li><li>
Problem Solving</li><li>
Account Management</li><li>
Client Experience Branding</li><li>
Client Management</li><li>
Client Solutions Advisory</li><li>
Relationship Building</li><li>
Business Development</li><li>
Pipeline Management</li><li>
Prospecting</li><li>
Referral Identification</li><li>
Referral Management</li></ul>
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Shift:
1st shift (United States of America)
Hours Per Week:
40</div>

Relationship Banker - Padonia Financial Center

<div>Work Location:
New Port Richey, Florida, United States of America
Hours:
30
Pay Details:
$22.00 - $27.75 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line of Business:
Personal &amp; Commercial Banking
Job Description:
The Banking Associate is a professional in banking, plays a key role in delivering TD&rsquo;s Brand promise at a store location. This role is accountable for accurately completing everyday banking transactions and providing advice and educational support on services, products, and tools to help Customers achieve their financial goals.
Depth &amp; Scope:
<ul><li>Performs a wide range of tasks across multiple areas within a Store location; to include processing customer transactions, opening new accounts and educating customers on all banking products and services
</li><li>Delivers end-to-end advice customers expect: (1) building trust with educational content &amp; tools, (2) providing consultative support, and (3) advocating with proactive insights &amp; recommendations
</li><li>Utilizes TD's systems and tools to engage with Customers to acquire and deepen relationships by providing advice and guidance to ultimately attract, and retain the customer
</li><li>Understands customer financial needs to identify opportunities to promote and educate on products, services, and/or refer them to the appropriate team member or internal Bank partner, while ensuring a positive customer experience
</li><li>Accurately completes everyday banking transactions either on the teller line or on the platform while uncovering customer financial needs and educating on products, services and tools or referring to the appropriate expert
</li><li>Services the customer, on both the teller line and platform as needed, with the ability to service customers with opening/closing personal deposit accounts, everyday bank transactions, debit card/credit card issues, regulation E, mobile and on-line (digital) banking
</li><li>Connects with customers, provides financial advice, and deepens relationships through lead management activities to include the creation &amp; management of self-generated leads, the management of received partner/retail to retail referral leads or campaign leads, customer outreach (outbound calls, relay SMS), setting and/or hosting appointments, and lead prioritization
</li></ul>Education &amp; Experience:
<ul><li>High school diploma or GED
</li><li>1 year experience working with customers in any capacity and can be demonstrated through any of the following: volunteering, education, military experience preferred
</li><li>Demonstrated Customer Service skills preferred
</li><li>Ability to work during operating hours to include evenings, weekends and holidays as scheduled
</li><li>Teller experience preferred
</li><li>Required to complete Teller training and part 1 of platform training upon hire
</li><li>Strong organization skills to handle multiple tasks in a fast-paced environment
</li><li>Excellent communication skills with ability to be concise, clear and consistent
</li><li>Demonstrated effective problem-solving skills
</li><li>Demonstrated ability to schedule and prioritize work
</li><li>Demonstrated ability to work independently and within deadlines
</li><li>Sound judgment in decision making and problem solving
</li><li>Proficient in Microsoft Office
</li><li>Notary License preferred
</li></ul>Customer Accountabilities:
<ul><li>Consistently provides legendary customer service while transacting, promoting, educating and referring TD Products to new and existing customers
</li><li>Establishes and nurtures customer relationships by consistently displaying product knowledge, actively listening to customer needs while engaging in additional conversations to identify any additional needs and offer a solution or partner referral
</li><li>Manages wait times to meet with a Banker by scheduling, rescheduling or canceling client meetings
</li><li>Engages in lobby leadership and represents the first point of contact for customer inquiries and helps to orchestrate the customer walk-in traffic and can be the first point of contact for customer resolution or to make appointments to see an expert
</li><li>Understands and supports the Bank's customer service strategy
</li><li>Considers the impact of decisions on the well-being of TD, its customers and stakeholders
</li><li>Drives referrals to Store colleagues and partners to support the broader more complex financial needs of customers
</li><li>Ensures tasks are performed within established policy and procedures
</li><li>Successfully completes all required job specific, compliance-related training
</li><li>Understands, utilizes and follows compliance/risk and control programs
</li><li>Ensures ongoing compliance with internal/external audit and regulatory requirements. Provides prompt and comprehensive responses to all external audit, regulator and compliance requests and findings. Maintains appropriate records of action plans
</li><li>Is knowledgeable of and complies with TD Code of Conduct
</li></ul>Shareholder Accountabilities:
<ul><li>Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer
</li><li>Accurately processes cash/deposit/withdrawal transactions and other account servicing requests
</li><li>Decisions &amp; processes everyday transactions such as but not limited to opening/closing, servicing accounts, depositing or cashing checks, reordering a debit card, or updating address
</li><li>Ensures compliance with all regulations, policies and procedures adhering to required controls, critical dates and accurate documents
</li><li>Applies customer authentication principles, compliance regulations and due diligence to new account openings and transactions
</li><li>Accurately and efficiently performs transactions as accountable for cash drawers including maintaining cash limits and securing cash drawers/stations/balances out cash drawer and TCR
</li><li>Follows policy and procedure for Customer Authentication
</li><li>Acts as Dual Control agent when required
</li><li>Follows all required open/close procedures
</li></ul>Employee/Team Accountabilities:
<ul><li>Contributes to a positive work environment by aligning to TD Model, Brand and Culture by participating fully as a member of
</li><li>the team
</li><li>Be an active participant in personal performance and development activities
</li><li>Acts as a brand champion both internally and externally
</li><li>Collaborates with team members in contributing to the success of the team and organization
</li><li>Partners as a team player
</li><li>Actively seeks opportunities to improve delivery of work with high attention to quality standards
</li><li>Actively takes ownership of own career and aspirations. Seeks out diverse feedback to continuously develop and enhance skills
</li><li>Positively embraces change
</li><li>Adheres and participates in TD's Shared Commitments
</li><li>Models quality service at every Customer interaction
</li><li>Be engaged in advancing and sustaining a unique, inclusive culture that reflects TD's diversity agenda, and creates an extraordinary employee experience
</li><li>May train and act as a mentor to newer colleagues
</li></ul>Physical Requirements:
 
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
 
Domestic Travel &ndash; Occasional
 
International Travel &ndash; Never
 
Performing sedentary work &ndash; Frequent
 
Performing multiple tasks &ndash; Continuous
 
Operating standard office equipment - Continuous
 
Responding quickly to sounds &ndash; Continuous
 
Sitting &ndash; Frequent
 
Standing &ndash; Frequent
 
Walking &ndash; Frequent
 
Moving safely in confined spaces &ndash; Occasional
 
Lifting/Carrying (under 25 lbs.) &ndash; Occasional
 
Lifting/Carrying (over 25 lbs.) &ndash; Occasional
 
Squatting &ndash; Occasional
 
Bending &ndash; Occasional
 
Kneeling &ndash; Occasional
 
Crawling - Occasional
 
Climbing &ndash; Occasional
 
Reaching overhead &ndash; Occasional
 
Reaching forward &ndash; Occasional
 
Pushing &ndash; Occasional
 
Pulling &ndash; Occasional
 
Twisting &ndash; Occasional
 
Concentrating for long periods of time &ndash; Continuous
 
Applying common sense to deal with problems involving standardized situations &ndash; Continuous
 
Reading, writing and comprehending instructions &ndash; Continuous
 
Adding, subtracting, multiplying and dividing &ndash; Continuous
 
 
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities &amp; duties are considered essential functions for ADA purposes.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
Our Total Rewards Package 
 
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more
Additional Information:
 
We&rsquo;re delighted that you&rsquo;re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we&rsquo;re committed to providing the support our colleagues need to thrive both at work and at home.
 
 
Colleague Development
If you&rsquo;re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You&rsquo;ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. 
If you&rsquo;re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
Training &amp; Onboarding
 
We will provide training and onboarding sessions to ensure that you&rsquo;ve got everything you need to succeed in your new role.
 
 
Interview Process
 
We&rsquo;ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.</div>

Banking Associate - 30 hours - Seven Springs

<div>Work Location:
Philadelphia, Pennsylvania, United States of America
Hours:
20
Pay Details:
$22.00 - $27.75 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line of Business:
Personal &amp; Commercial Banking
Job Description:
The Banking Associate is a professional in banking, plays a key role in delivering TD&rsquo;s Brand promise at a store location. This role is accountable for accurately completing everyday banking transactions and providing advice and educational support on services, products, and tools to help Customers achieve their financial goals.
Depth &amp; Scope:
<ul><li>Performs a wide range of tasks across multiple areas within a Store location; to include processing customer transactions, opening new accounts and educating customers on all banking products and services
</li><li>Delivers end-to-end advice customers expect: (1) building trust with educational content &amp; tools, (2) providing consultative support, and (3) advocating with proactive insights &amp; recommendations
</li><li>Utilizes TD's systems and tools to engage with Customers to acquire and deepen relationships by providing advice and guidance to ultimately attract, and retain the customer
</li><li>Understands customer financial needs to identify opportunities to promote and educate on products, services, and/or refer them to the appropriate team member or internal Bank partner, while ensuring a positive customer experience
</li><li>Accurately completes everyday banking transactions either on the teller line or on the platform while uncovering customer financial needs and educating on products, services and tools or referring to the appropriate expert
</li><li>Services the customer, on both the teller line and platform as needed, with the ability to service customers with opening/closing personal deposit accounts, everyday bank transactions, debit card/credit card issues, regulation E, mobile and on-line (digital) banking
</li><li>Connects with customers, provides financial advice, and deepens relationships through lead management activities to include the creation &amp; management of self-generated leads, the management of received partner/retail to retail referral leads or campaign leads, customer outreach (outbound calls, relay SMS), setting and/or hosting appointments, and lead prioritization
</li></ul>Education &amp; Experience:
<ul><li>High school diploma or GED
</li><li>1 year experience working with customers in any capacity and can be demonstrated through any of the following: volunteering, education, military experience preferred
</li><li>Demonstrated Customer Service skills preferred
</li><li>Ability to work during operating hours to include evenings, weekends and holidays as scheduled
</li><li>Teller experience preferred
</li><li>Required to complete Teller training and part 1 of platform training upon hire
</li><li>Strong organization skills to handle multiple tasks in a fast-paced environment
</li><li>Excellent communication skills with ability to be concise, clear and consistent
</li><li>Demonstrated effective problem-solving skills
</li><li>Demonstrated ability to schedule and prioritize work
</li><li>Demonstrated ability to work independently and within deadlines
</li><li>Sound judgment in decision making and problem solving
</li><li>Proficient in Microsoft Office
</li><li>Notary License preferred
</li></ul>Customer Accountabilities:
<ul><li>Consistently provides legendary customer service while transacting, promoting, educating and referring TD Products to new and existing customers
</li><li>Establishes and nurtures customer relationships by consistently displaying product knowledge, actively listening to customer needs while engaging in additional conversations to identify any additional needs and offer a solution or partner referral
</li><li>Manages wait times to meet with a Banker by scheduling, rescheduling or canceling client meetings
</li><li>Engages in lobby leadership and represents the first point of contact for customer inquiries and helps to orchestrate the customer walk-in traffic and can be the first point of contact for customer resolution or to make appointments to see an expert
</li><li>Understands and supports the Bank's customer service strategy
</li><li>Considers the impact of decisions on the well-being of TD, its customers and stakeholders
</li><li>Drives referrals to Store colleagues and partners to support the broader more complex financial needs of customers
</li><li>Ensures tasks are performed within established policy and procedures
</li><li>Successfully completes all required job specific, compliance-related training
</li><li>Understands, utilizes and follows compliance/risk and control programs
</li><li>Ensures ongoing compliance with internal/external audit and regulatory requirements. Provides prompt and comprehensive responses to all external audit, regulator and compliance requests and findings. Maintains appropriate records of action plans
</li><li>Is knowledgeable of and complies with TD Code of Conduct
</li></ul>Shareholder Accountabilities:
<ul><li>Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer
</li><li>Accurately processes cash/deposit/withdrawal transactions and other account servicing requests
</li><li>Decisions &amp; processes everyday transactions such as but not limited to opening/closing, servicing accounts, depositing or cashing checks, reordering a debit card, or updating address
</li><li>Ensures compliance with all regulations, policies and procedures adhering to required controls, critical dates and accurate documents
</li><li>Applies customer authentication principles, compliance regulations and due diligence to new account openings and transactions
</li><li>Accurately and efficiently performs transactions as accountable for cash drawers including maintaining cash limits and securing cash drawers/stations/balances out cash drawer and TCR
</li><li>Follows policy and procedure for Customer Authentication
</li><li>Acts as Dual Control agent when required
</li><li>Follows all required open/close procedures
</li></ul>Employee/Team Accountabilities:
<ul><li>Contributes to a positive work environment by aligning to TD Model, Brand and Culture by participating fully as a member of
</li><li>the team
</li><li>Be an active participant in personal performance and development activities
</li><li>Acts as a brand champion both internally and externally
</li><li>Collaborates with team members in contributing to the success of the team and organization
</li><li>Partners as a team player
</li><li>Actively seeks opportunities to improve delivery of work with high attention to quality standards
</li><li>Actively takes ownership of own career and aspirations. Seeks out diverse feedback to continuously develop and enhance skills
</li><li>Positively embraces change
</li><li>Adheres and participates in TD's Shared Commitments
</li><li>Models quality service at every Customer interaction
</li><li>Be engaged in advancing and sustaining a unique, inclusive culture that reflects TD's diversity agenda, and creates an extraordinary employee experience
</li><li>May train and act as a mentor to newer colleagues
</li></ul>Physical Requirements:
 
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
 
Domestic Travel &ndash; Occasional
 
International Travel &ndash; Never
 
Performing sedentary work &ndash; Frequent
 
Performing multiple tasks &ndash; Continuous
 
Operating standard office equipment - Continuous
 
Responding quickly to sounds &ndash; Continuous
 
Sitting &ndash; Frequent
 
Standing &ndash; Frequent
 
Walking &ndash; Frequent
 
Moving safely in confined spaces &ndash; Occasional
 
Lifting/Carrying (under 25 lbs.) &ndash; Occasional
 
Lifting/Carrying (over 25 lbs.) &ndash; Occasional
 
Squatting &ndash; Occasional
 
Bending &ndash; Occasional
 
Kneeling &ndash; Occasional
 
Crawling - Occasional
 
Climbing &ndash; Occasional
 
Reaching overhead &ndash; Occasional
 
Reaching forward &ndash; Occasional
 
Pushing &ndash; Occasional
 
Pulling &ndash; Occasional
 
Twisting &ndash; Occasional
 
Concentrating for long periods of time &ndash; Continuous
 
Applying common sense to deal with problems involving standardized situations &ndash; Continuous
 
Reading, writing and comprehending instructions &ndash; Continuous
 
Adding, subtracting, multiplying and dividing &ndash; Continuous
 
 
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities &amp; duties are considered essential functions for ADA purposes.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
Our Total Rewards Package 
 
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more
Additional Information:
 
We&rsquo;re delighted that you&rsquo;re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we&rsquo;re committed to providing the support our colleagues need to thrive both at work and at home.
 
 
Colleague Development
If you&rsquo;re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You&rsquo;ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. 
If you&rsquo;re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
Training &amp; Onboarding
 
We will provide training and onboarding sessions to ensure that you&rsquo;ve got everything you need to succeed in your new role.
 
 
Interview Process
 
We&rsquo;ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.</div>

Banking Associate/City Line Avenue (20hrs)

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