banking customer service

<div>Overview:<div></div><p><b><br>
About TP</b></p><p></p><div><br>
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world&rsquo;s best brands streamline their business in meaningful and sustainable ways.</div><p>
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.</p><p></p><p><b><br>
Benefits of working with TP include:</b></p><ul><li>
Paid Training</li><li>
Competitive Wages</li><li>
Full Benefits (Medical, Dental, Vision, 401k and more)</li><li>
Paid Time Off</li><li>
Employee wellness and engagement programs</li></ul><p></p><p><b><br>
TP and You</b></p><div><br>
</div><div>Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.</div><div></div><p><br>
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.</p><p><br>
</p><p>Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!</p><p><br>
</p><p><b>This position will be based on-site at our North Lauderdale, Florida location.</b></p>
Responsibilities:
<p><b>
Your Responsibilities</b></p><p>
As a Banking Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.</p><ul><li>
Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns</li><li>
Calmly attempt to resolve and de-escalate any issues</li><li>
Escalate interactions when necessary and appropriate</li><li>
Respond to requests for assistance and/or possible processing payments</li><li>
Track all call related information for auditing and reporting purposes</li><li>
Provide feedback on call issues</li><li>
Upsell if required</li></ul>
Qualifications:
<p><b>
We&rsquo;re looking for</b><b> fearless people &ndash; people who are inspired to deliver only the best in all that we do.</b></p><div></div><div><b><br>
Qualifications:</b></div><ul><li>
High School Diploma or equivalent</li><li>
IT/Network certifications/degrees preferred</li><li>
18 years of age or older</li><li>
Proven call center experience</li><li>
Typing 25 WPM</li><li>
Proficient in PC operation and navigation</li><li>
Entry-level network troubleshooting<ul><li>
Ability to set up home Wi-Fi network</li><li>
Ability to set up and configure a router or switch</li><li>
Core proficiency with a laptop or desktop computer</li></ul></li><li>
Able to work independently</li></ul><div><b>
Key Competencies:</b></div><div></div><ul><li><b><br>
Process Excellence:</b> Demonstrate commitment to following established procedures and be customer service driven.</li><li><b>
Collaboration:</b> Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.</li><li><b>
Communication:</b> Outstanding communication, listening, and analytical skills.</li><li><b>
Organizational Skills:</b> Strong organizational and problem-solving skills.</li><li><b>
Emotional Intelligence:</b> Ability to prioritize tasks and work well under pressure while remaining focused.</li><li><b>
Open-Mindedness:</b> Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.</li><li><b>
Critical Thinking:</b> Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.</li><li><b>
Solution-Oriented:</b> Proactive approach to problem-solving with a focus on creating a positive customer experience.</li></ul><div></div><div><b><br>
Be Part of Our TP Family</b></div><p>
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.</p><p></p><p><br>
<b>EOE/Disability/Vets</b></p></div><div></div>

Banking Customer Service Representative - Onsite

WesBanco Bank, Inc.

<div><p><b>SUMMARY:</b>
</p><p>Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. Customer Service Advisor's (CSA) are charged with providing excellent customer service while identifying sales opportunities and performing account transactions. CSA's must be responsive by recognizing the immediate need of the Banking Center throughout the day and proactively providing both Customer Service Representative (CSR) and sales platform support as needed. The CSA is responsible for consumer and business relationship building efforts and focuses on promotion of Bank's products and services. From an operational standpoint, the CSA is responsible for complying with all established Bank policies, procedures, and security measures. Responsibilities include operating as a CSR, opening new deposit accounts, and connecting with customers to determine their needs and make recommendations and referrals for products and services to internal and external partners as applicable.
</p><p></p><p>In addition, the CSA is expected to spend time initiating outbound telephone calls focused on proper customer onboarding efforts, prospecting of new Retail customers and consistent promotion of bank products of new and existing Retail banking relationships. The CSA may participate in community service opportunities in the specific community or market.
</p><p></p><p><b>ESSENTIAL FUNCTIONS:</b>
</p><p>Excellent Customer Service
</p><p>Operational and Security Proficiency
</p><p>Identify referral opportunities
</p><p>Relationship building
</p><p>Promotion of Bank's products and services
</p><p>Business development (inside and outside)
</p><p></p><p><b>ESSENTIAL DUTIES AND RESPONSIBILITIES:</b>
</p><p>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
</p><p>Personally model the standards of the Bank's Mission, Vision, and Pledge.
</p><p>Required to initiate conversations to effectively assess the financial needs of Banking Center customers and be capable of effectively making recommendations and referring customers to business partners for promotion of bank products and services.
</p><p>Accepts and accurately processes all financial service transactions.
</p><p>Responsible for opening new deposit accounts and operating a cash drawer while following proper balancing and cash handling procedures along with uncovering other opportunities for products and services as well as making qualified referrals.
</p><p>Complies and operates within security and audit procedures.
</p><p>Consistently achieve production and referral goals through relationship development related activities including customer consultations, outbound telephone calls, business partner referrals, and onboarding calls to acquire new customer relationships or expand existing consumer or business relationships.
</p><p>Communicates and partners effectively with branch staff and peers to promote team environment to ensure goals are met.
</p><p>Sets priorities by continually monitoring performance against the banking center goals by adjusting individual activities as needed to meet those goals.
</p><p>Execute consistent, outbound calling activities inside the banking center by utilizing customer lists. Promotes bank products consistently and makes appropriate business line referrals as defined by location goals.
</p><p>Educates bank team on uncovering opportunities to help advance financial wellness of customers.
</p><p>Supports proper functioning of all day-to-day operations including, but not limited to: customer service, open and close procedures, support of daily vault duties, comply to the control of cash levels, and adhere to the adequate supply of inventory, audit and compliance requirements.
</p><p>Actively participates in regular staff meetings.
</p><p>Provides service to customers and prospective customers on various banking matters including the explanation of products being offered and professional resolution of problems/issues.
</p><p>Builds successful working relationships with internal business partners seeking constructive peer feedback when appropriate.
</p><p>Demonstrates sound judgment and decision making and by following established guidelines and procedures while utilizing appropriate resources for assistance when needed.
</p><p>Maintains prescribed security controls to protect self and the banking center against criminal and fraudulent operations and unnecessary risks or exposures.
</p><p>Maintains a position of trust and responsibility by keeping all sensitive information and customer business confidential and in a secure location.
</p><p>Contributes to a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.
</p><p></p><p><b>OTHER REQUIREMENTS:</b><b>
</b></p><p>Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. This position will be responsible for maintaining and ensuring organizational compliance with the Bank Secrecy Act (BSA) regulations.
</p><p>Must possess the ability to generate new financial relationships through outbound calling, internal business development and building a loyal customer base.
</p><p>Must possess the ability to effectively interact and build positive customer relationships and be able to clearly express concepts, ideas, and product information verbally and in writing.
</p><p>Must have strong product knowledge for the level of selling and successfully promoting products expected with position. Must have excellent organizational skills and the ability to multi-task and to be flexible.
</p><p>Proficient in Microsoft Outlook 365. Proficient computer skills are required and the ability to learn various Banking Software programs.
</p><p>Sound mathematical and analytical skills preferred.
</p><p>Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.</p>
Requirements:
<p>High school diploma required.
</p><p>Banking, cash handling, sales, and customer service experience preferred.</p></div><p></p>

Customer Service Advisor 1 - Penco Road

First Merchants Bank

<div><p><b>First Merchants Bank is seeking a Customer Relationship Representative to join our team! This full time position will focus on providing high quality customer service by accurately and efficiently completing bank transactions and suggesting the products and services that meet the current and future financial needs of bank customers. We support you so you can exceed personal sales and service goals while delivering a meaningful customer experience.</b></p>
<p><b>
As part of this role you will:
</b></p><ul><li>Provide excellent customer service by:</li>
<li><ul><li>Responding to customer requests for banking transactions.</li>
<li>Answering customer inquiries and problems with solutions that meet the customer&rsquo;s current needs.</li>
<li>Continually building customer loyalty and customer advocates.</li>
</ul></li><li>Contribute to overall banking center operation by:</li>
<li><ul><li>Balance cash, daily transactions, vault and ATM.</li>
<li>Understanding and ensuring compliance, regulations and reporting.</li>
<li>Following information security policy and verification procedures to protect customer privacy.</li>
<li>Assist with opening and/or closing banking center.</li>
</ul></li><li>Actively participate in a high performing sales environment by:</li>
<li><ul><li>Selling bank products, making customer referrals and other activities to support the goals.</li>
<li>Knowing about all bank products.</li>
<li>Participating in daily/weekly meetings and coaching sessions.</li>
</ul></li><li>Lead and act as an example to others by:</li>
<li><ul><li>Training, coaching, and guiding staff with operational and sales skills.</li>
<li>Attending and/or completing applicable and required training sessions.</li>
<li>Actively participating in leading the sales and service activities at the Banking Center.</li>
<li>Assisting in banking center operations and ensure policies and procedures are followed.</li>
</ul></li>
</ul><p><b>To be successful in this position, we require the following:</b></p>
<ul>
<li>High School Diploma or Equivalent.</li>
<li>Minimum of 6 (six) months of experience selling products or services.</li>
<li>Minimum of 1 (one) year of sales, banking and/or related experience.</li>
<li>S.A.F.E. Act Registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). This must be met within 3 (three) months of hire date.</li>
<li>Obtain Notary Public designation.</li>
<li>Ability to multi-task in a fast-paced environment.</li>
<li>In-depth knowledge of products/services offered by the bank (all lines of business).</li>
</ul>
<p><b>The following would be a plus:</b></p>
<ul>
<li>Prior banking experience.</li>
<li>Ability to sell and cross-sell bank products and services.</li>
</ul>
<p><b>First Merchants offers the following:</b></p>
<ul>
<li>Base Pay <b>PLUS Bonuses</b></li>
<li>Medical, Dental and Vision Insurance</li>
<li>401k</li>
<li>Health Savings and Flexible Spending Accounts</li>
<li>Vacation/Sick Time</li>
<li>Paid Holidays</li>
<li>Paid Parental Leave</li>
<li>Tuition Reimbursement</li>
<li>Additional Benefits</li></ul><br>
<p></p>
<p><b>
A little about us:</b></p>
<p>
First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.</p>
<p><b>
Our Vision is:</b></p>
<p>
To enhance the financial wellness of the diverse communities we serve.</p>
<p><b>
Our Mission is:</b></p>
<p>
To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.</p>
<p><b>
Our Team:</b></p>
<p>
&quot;We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging.&quot;</p><br>
<p></p>
<p>
Apply today to begin your career with us!</p></div>

Client Relationship Representative (Universal Banker) - Hire Ahead

<div><p><b>Summary:</b></p>
<p>
Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. Customer Service Advisors (CSA) are charged with providing excellent customer service while identifying sales opportunities and performing account transactions. CSAs must be responsive by recognizing the immediate need of the Banking Center throughout the day and proactively providing both Customer Service Representative (CSR) and sales platform support as needed. The CSA is responsible for consumer and business relationship building efforts and focuses on promotion of Bank's products and services. From an operational standpoint, the CSA is responsible for complying with all established Bank policies, procedures, and security measures. Responsibilities include operating as a CSR, opening new deposit accounts, and connecting with customers to determine their needs and make recommendations and referrals for products and services to internal and external partners as applicable.
</p><p></p><p>In addition, the CSA is expected to spend time initiating outbound telephone calls focused on proper customer onboarding efforts, prospecting of new Retail customers and consistent promotion of bank products of new and existing Retail banking relationships. The CSA may participate in community service opportunities in the specific community or market.
</p><p></p><div><b>Essential Functions</b></div>
<div><b>
</b></div><p>Excellent Customer Service</p>
<p>
Operational and Security Proficiency</p>
<p>
Identify referral opportunities</p>
<p>
Relationship building</p>
<p>
Promotion of Bank's products and services</p>
<p>
Business development (inside and outside)</p>
<div><b>
</b></div><p>Banking is a highly regulated industry, and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.</p>
<p><b>
</b></p><p><b>Essential Duties and Responsibilities: </b>Customer Service Advisor's primary responsibilities include the following, as well as other duties as assigned.</p>
<p>
</p><p>Personally model the standards of the Bank's Mission, Vision, and Pledge.</p>
<p>
Initiate conversations to effectively assess the financial needs of Banking Center customers and be capable of effectively making recommendations and referring customers to business partners for promotion of bank products and services.
</p><p>Accepts and accurately processes all financial service transactions.</p>
<p>
Responsible for opening new deposit accounts and operating a cash drawer while following proper balancing and cash handling procedures along with uncovering other opportunities for products and services as well as making qualified referrals.</p>
<p>
Complies and operates within security and audit procedures.</p>
<p>
Consistently achieve production and referral goals through relationship development related activities including customer consultations, outbound telephone calls, business partner referrals, and onboarding calls to acquire new customer relationships or expand existing consumer or business relationships.
</p><p>Communicates and partners effectively with branch staff and peers to promote team environment to ensure goals are met.</p>
<p>
Sets priorities by continually monitoring performance against the banking center goals by adjusting individual activities as needed to meet those goals.</p>
<p>
Executes consistent, outbound calling activities inside the banking center by utilizing customer lists. Promotes bank products consistently and makes appropriate business line referrals as defined by location goals.</p>
<p>
Educates bank team on uncovering opportunities to help advance financial wellness of customers.</p>
<p>
Supports proper functioning of all day-to-day operations including, but not limited to: customer service, open and close procedures, support of daily vault duties, comply to the control of cash levels, and adhere to the adequate supply of inventory, audit and compliance requirements.</p>
<p>
Actively participates in regular staff meetings.
</p><p>Provides service to customers and prospective customers on various banking matters including the explanation of products being offered and professional resolution of problems/issues.</p>
<p>
Builds successful working relationships with internal business partners seeking constructive peer feedback when appropriate.</p>
<p>
Demonstrates sound judgment and decision making and by following established guidelines and procedures while utilizing appropriate resources for assistance when needed.</p>
<p>
Maintains prescribed security controls to protect self and the banking center against criminal and fraudulent operations and unnecessary risks or exposures.</p>
<p>
Maintains a position of trust and responsibility by keeping all sensitive information and customer business confidential and in a secured location.</p>
<p>
Contributes to a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.</p>
<div>
</div><p></p><p><b>Qualifications</b></p>
<p>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p>
<p><b>
</b></p><p><b>Business Development: </b>Ability to generate new financial relationships through outbound calling, internal business development and building a loyal customer base.</p>
<p><b>
Interpersonal and Communication Skills:</b> Must possess the ability to effectively interact and build positive customer relationships and be able to clearly express concepts, ideas, and product information verbally and in writing.
</p><p><b>Other Skills and Abilities:</b> Must have strong product knowledge for the level of selling and successfully promoting products expected with position. Must have excellent organizational skills and the ability to multi-task and to be flexible.</p>
<p><b>
Computer Skills:</b> Proficient in Microsoft Outlook 365. Proficient computer skills are required and the ability to learn various Banking Software programs.</p>
<p><b>
Education and/or Experience:</b> High school diploma required. Banking, cash handling, sales, and customer service experience preferred.
</p><p><b>Mathematical Skills:</b> Sound mathematical and analytical skills preferred.</p>
<p><b>
Reasoning Ability:</b> Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.</p>
<div>
</div><p><b>Other Skills and Requirements:</b></p>
<p>
Banking is a highly regulated industry, and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.</p>
<p>
Proficient in Microsoft Outlook 365. Proficient computer skills are required and the ability to learn various Banking Software programs.</p>
<p>
Strong consumer lending skills are preferred with a solid understanding of consumer lending products.</p>
<p>
Ability to generate new financial relationships through outbound calling, internal business development and building a loyal customer base.</p>
<p>
Must possess the ability to effectively interact and build positive customer relationships and be able to clearly express concepts, ideas, and product information verbally and in writing.
</p><p>Must have strong product knowledge for the level of selling and successfully promoting bank products expected with position.
</p><p>Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.</p>
<p>
Sound mathematical and analytical skills preferred.</p>
<p>
Must have excellent organizational skills and the ability to multi-task and to be flexible.</p>
<p>
Ability to lift and carry up to 25 lbs.</p>
<p>
Must be available to work all hours of operations.</p>
Requirements:
<div><p>High school diploma or GED required.</p>
<p>
Banking, cash handling, sales, and customer service experience preferred.</p></div></div>

Customer Service Advisor 1 - Float - Carnegie, PA

FREEDOM BANK OF VIRGINIA

<div>Description: <b>We are looking to fill various locations</b><b>NO WEEKEND HOURS!</b><p><br>
The Universal Banker is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.</p><p>
The successful candidate will demonstrate:</p><ul><li><b>
Communication Skills - Interpersonal</b>: Comfortable and confident with proactively engaging in conversation</li><li><b>
Customer Service Skills:</b> Demonstrates professionalism and empathy in customer interactions</li><li><b>
Adaptability:</b> Has the ability to learn and adapt quickly to new information and technology</li><li><b>
Teamwork:</b> Strives to build strong working relationships with those on their team as well as cross-functional relationships</li><li><b>
Flexibility: </b>Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently</li><li><b>
Agility:</b> Able to process information and move quickly through problem resolution</li></ul><p><b>
Essential Functions:</b></p><ul><li>
Engaging customers in conversation to understand their banking needs and preferences.</li><li>
Processing transactions accurately and efficiently.</li><li>
Providing assistance with account service needs.</li><li>
Facilitating customer awareness and education of bank services, including digital banking capabilities.</li><li>
Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs.</li><li>
Employs problem-solving skills and sound judgment and recommends appropriate solutions to resolve customer problems, concerns, requests.</li><li>
Performs client transactions such as the accepting of deposits and payments, disbursing of cash, issuing of official checks, preparing of currency transaction reports and placing stop payments.</li><li>
Performs all duties associated with opening, maintaining and closing all types of client deposit accounts and assisting with optional account services, including stop payments, wire transfers, check orders and debit card requests.</li><li>
Develops and maintains knowledge of bank products and services.</li><li>
Participates in sales outreach strategies including outbound calling to achieve individual and team goals for deposit growth and referrals to our business line partners.</li><li>
Represents and participates in community events sponsored by the Bank.</li><li>
Maintains proficiency in digital channel technology and possesses the ability to educate clients.</li><li>
Identifies risk and escalate concerns through proper channels.</li><li>
Completes and passes all required BVS classes on time.</li><li>
Maintains security of cash drawer.</li><li>
Adheres to all bank and regulatory policies and procedures specific to position.</li><li>
Performs other duties as assigned.</li></ul>
Requirements:
<ul><li>High School Diploma or equivalent required, Bachelor&rsquo;s degree a plus.</li><li>
Minimum of three (3) years of previous professional level of customer contact and service working experience or minimum of two (2) years of prior working experience in a Banking environment, preferably in a branch is required.</li><li>
Strong interpersonal skills with ability to build relationships.</li><li>
Prior experience in handling and being accountable for money is required.</li><li>
Excellent customer service skills.</li><li>
Strong oral and written communication skills.</li><li>
Competence to exercise sound business judgement.</li><li>
Proficient computer skills.</li><li>
Capability to handle multiple tasks with attention to detail.</li><li>
Ability to work independently or as a member of a team.</li><li>
Expertise in retail banking, relationship sales, and extensive knowledge of bank products and applicable federal and state laws and regulations.</li><li>
High level of client service with the ability to be a self-starter and be comfortable interacting with external clients, centers of influence, and internal partners.</li><li>
Must be able to excel in developing strong, trusting relationships and work well under tight deadlines with multiple priorities.</li><li>
Excellent written and verbal communication skills, strong attention to detail and follow through.</li></ul></div>

Universal Banker

Bar Harbor Bank & Trust

<div><p>Bar Harbor Bank &amp; Trust, is an independent community banking organization committed to helping its customers, employees and shareholders achieve their financial hopes and dreams. If you want to be part of our team that makes this vision a reality, please read on.</p>
<p>
Bar Harbor Bank &amp; Trust is seeking a full-time, <b>Seasonal Customer Service Representative</b> for our Woodsville, NH location. Responsibilities include providing professional and confidential customer service by operating a customer service window with courtesy, promptness, efficiency, and accurately processing a wide variety of simple-to-complex customer banking transactions, including opening new accounts.</p>
<p>
This is an excellent opportunity if you have been considering banking as a career. Experience with cash is helpful and on the job training is provided.</p>
<p>
If you multi-task well, possess strong organizational skills, and take pride in carrying out your responsibilities with accuracy, then this position may be for you. Customer service experience and a working knowledge of Windows are essential for this position.</p>
<p>
This entry-level role is focused on learning general banking knowledge and mastering routine transactions, to include basic account opening. Customer service experience and a working knowledge of Windows are essential for this position. An individual who enjoys being part of a fast paced, collaborative environment will be best matched for this position.</p>
<p>
Bar Harbor Bank &amp; Trust is an Equal Opportunity Employer, Minority/Female/Disability and Protected Veteran. These are the requirements for an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.</p>
<h6 class="jobSectionHeader"><b>
EEO is the law: English &amp; Spanish version</b><b>&bull; English - https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf</b><br>
<ul><li><b>Spanish - https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeosp.pdf</b></li></ul></h6>
<h6 class="jobSectionHeader"><b>
EEO is the Law Poster Supplement</b><br>
<ul><li><b>https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf</b></li></ul></h6>
<h6 class="jobSectionHeader"><b>
Pay Transparency:</b><br>
<ul><li><b>https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf</b></li></ul></h6></div>

Seasonal Customer Service Representative- Woodsville, NH

Bank OZK

<div>Why Bank OZK?:
<div>
Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We&rsquo;re nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We&rsquo;re investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.</div><div></div><div><br>
The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits.</div><br>
<div></div>
Job Purpose &amp; Scope:
<div><div>
Responsible for utilizing knowledge of banking products and services to build professional relationships with customers and engaging in meaningful conversations regarding their financial needs and goals. Promote a positive, helpful, and friendly team environment and provide exceptional customer service at all times</div></div><br>
<div></div>
Essential Job Functions:
<div><ul><li><div>
Cultivate professional relationships with customers, utilizing assessment tools and engaging customers in meaningful conversations to uncover needs, make appropriate recommendations, and submit referrals to banking center team members or line of business partners.</div></li><li><div>
Utilize assessment tools to maintain detailed notes regarding customer conversations and interactions.</div></li><li><div>
Open and service deposit accounts.</div></li><li><div>
Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud.</div></li><li><div>
Actively participate in morning huddles, calling efforts, business development, and constructive coaching conversations with leadership.</div></li><li><div>
Demonstrate empathy and proactively resolve client concerns in a timely, professional, and positive manner, escalating issues to next level of authority, as needed.</div></li><li><div>
Collaborate effectively with line of business partners to foster teamwork, exceptional customer service, and continuous learning.</div></li><li><div>
Actively promote teamwork, leading by example and taking initiative to assist others.</div></li><li><div>
Provide backup and assistance to other retail banking roles and locations, as necessary.</div></li><li><div>
Model and champion the Bank&rsquo;s standards for exceptional customer service.</div></li><li><div>
Enthusiastically support the bank&rsquo;s values and mission.</div></li><li><div>
Display a high degree of integrity, trustworthiness, and professionalism at all times.</div></li><li><div>
Complete all essential training timely.</div></li><li><div>
Display enthusiasm for continuous learning, accepting and applying constructive feedback from more experienced team members.</div></li><li><div>
Maintain consistently good punctuality and attendance to work.</div></li><li><div>
Adhere to all Bank policies, procedures, and guidelines.</div></li></ul></div><br>
<div></div>
Knowledge, Skills &amp; Abilities:
<div><ul><li><div>
Knowledge of bank products and services (e.g., online banking, mobile banking applications, banking cards)</div></li><li><div>
Knowledge of bank policies and procedures</div></li><li><div>
Critical thinking and communication skills</div></li><li><div>
Ability to provide excellent customer service and demonstrate a helpful, friendly, approachable, enthusiastic, and professional disposition</div></li><li><div>
Ability to demonstrate confidence and act as a trusted advisor</div></li><li><div>
Ability to communicate effectively both verbally and in writing</div></li><li><div>
Ability to demonstrate team player approach, capable of thriving in a continually changing environment</div></li><li><div>
Ability to demonstrate critical thinking skills and accurate and efficient productivity, including attention to detail</div></li><li><div>
Ability to work without close supervision</div></li><li><div>
Ability to maintain confidentiality</div></li><li><div>
Ability to follow policy and procedure including safety and security procedures</div></li><li><div>
Ability to travel to other work locations (e.g., training, staffing shortages), as needed</div></li><li><div>
Skill in using computer and Microsoft Office applications necessary to perform essential job functions</div></li></ul></div><br>
<div></div>
Basic Qualifications:
<ul><li><div>
High school diploma or equivalent required; bachelor&rsquo;s degree preferred</div></li><li><div>
1+ year experience interacting with people and displaying excellent service skills, demonstrated through work, military and/or education, required</div></li><li><div>
Basic knowledge of personal finance and household budgeting required</div></li><li><div>
Knowledge of, experience with, and ability to explain bank products, online banking, mobile banking applications, banking cards, etc. preferred</div></li><li><div>
Experience in retail customer service and/or sales preferred</div></li><li><div>
NMLS preferred (required for lending activities)</div></li></ul>
Job Expectations:
<p>
Operate customary equipment and technology used in a business environment, with or without accommodation.</p><p></p><p><b><br>
Note: </b>This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.</p><p>
#LI-JS1</p><br>
<div></div>
EEO Statement:
<p>
Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.</p></div>

Consumer Banking Relationship Specialist (Relationship Banker)

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