banking customer service representative

<div>Overview:<div></div><p><b><br>
About TP</b></p><p></p><div><br>
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world&rsquo;s best brands streamline their business in meaningful and sustainable ways.</div><p>
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.</p><p></p><p><b><br>
Benefits of working with TP include:</b></p><ul><li>
Paid Training</li><li>
Competitive Wages</li><li>
Full Benefits (Medical, Dental, Vision, 401k and more)</li><li>
Paid Time Off</li><li>
Employee wellness and engagement programs</li></ul><p></p><p><b><br>
TP and You</b></p><div><br>
</div><div>Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.</div><div></div><p><br>
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.</p><p><br>
</p><p>Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!</p><p><br>
</p><p><b>This position will be based on-site at our North Lauderdale, Florida location.</b></p>
Responsibilities:
<p><b>
Your Responsibilities</b></p><p>
As a Banking Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.</p><ul><li>
Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns</li><li>
Calmly attempt to resolve and de-escalate any issues</li><li>
Escalate interactions when necessary and appropriate</li><li>
Respond to requests for assistance and/or possible processing payments</li><li>
Track all call related information for auditing and reporting purposes</li><li>
Provide feedback on call issues</li><li>
Upsell if required</li></ul>
Qualifications:
<p><b>
We&rsquo;re looking for</b><b> fearless people &ndash; people who are inspired to deliver only the best in all that we do.</b></p><div></div><div><b><br>
Qualifications:</b></div><ul><li>
High School Diploma or equivalent</li><li>
IT/Network certifications/degrees preferred</li><li>
18 years of age or older</li><li>
Proven call center experience</li><li>
Typing 25 WPM</li><li>
Proficient in PC operation and navigation</li><li>
Entry-level network troubleshooting<ul><li>
Ability to set up home Wi-Fi network</li><li>
Ability to set up and configure a router or switch</li><li>
Core proficiency with a laptop or desktop computer</li></ul></li><li>
Able to work independently</li></ul><div><b>
Key Competencies:</b></div><div></div><ul><li><b><br>
Process Excellence:</b> Demonstrate commitment to following established procedures and be customer service driven.</li><li><b>
Collaboration:</b> Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.</li><li><b>
Communication:</b> Outstanding communication, listening, and analytical skills.</li><li><b>
Organizational Skills:</b> Strong organizational and problem-solving skills.</li><li><b>
Emotional Intelligence:</b> Ability to prioritize tasks and work well under pressure while remaining focused.</li><li><b>
Open-Mindedness:</b> Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.</li><li><b>
Critical Thinking:</b> Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.</li><li><b>
Solution-Oriented:</b> Proactive approach to problem-solving with a focus on creating a positive customer experience.</li></ul><div></div><div><b><br>
Be Part of Our TP Family</b></div><p>
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.</p><p></p><p><br>
<b>EOE/Disability/Vets</b></p></div><div></div>

Banking Customer Service Representative - Onsite

Saco & Biddeford Savings Institution

<div>Description:
<p>
This position performs the duties of a Customer Service Representative or a Teller, based on Branch scheduling needs.</p><p>
When acting as a Customer Service Representative, you are responsible for presenting yourself as a professional representative of the Bank, demonstrating honesty, sincerity, and integrity in all interactions. You must possess the ability to genuinely identify customer needs and recommend products and services that best serve those needs, building trust with every customer interaction. This role requires a strong knowledge of the bank&rsquo;s consumer products, as well as a basic understanding of business deposit products.</p><p>
When acting as a Teller, you are responsible for reflecting the core values and culture of the Bank, ensuring customers receive an exceptional banking experience that aligns with our commitment to excellence, respect, and customer-centric service. Tellers are tasked with accurately processing transactions, identifying customer needs, and suggesting Bank products and services or referring customers to other personnel as necessary.</p><p><b>
Essential Functions:</b></p><ul><li>
Professional Service with Integrity: Provide professional, courteous, and efficient service to all customers. Make eye contact, learn and use the customer&rsquo;s name, and maintain a sincere commitment to treating every customer with respect and fairness.</li><li>
Customer Assistance: Assist customers in a variety of ways, including but not limited to; opening accounts, clearly explaining the range of the institution&rsquo;s deposit products and services, updating customer information, answering questions, resolving problems, and addressing concerns in a way that prioritizes their best interests.</li><li>
Transparency and Accuracy: Provide customers with complete and accurate information regarding all consumer and business deposit products and services, including Individual Retirement Accounts, HSAs, and Electronic Banking Services. Ensure that all communications are clear and transparent, adhering to ethical standards.</li><li>
Policy Adherence: Maintain a thorough knowledge of, and comply with, all quality control policies, procedures, and regulatory requirements, ensuring that every action is in line with the bank's standards of integrity.</li><li>
Customer Advocacy: Serve as a liaison between the customer and other bank departments as necessary to resolve issues, demonstrating a collaborative spirit and commitment to customer satisfaction. Make appropriate referrals to other bank personnel when necessary.</li><li>
Efficient Service Delivery: Ensure that all customer service functions are performed efficiently and in accordance with the bank&rsquo;s policies and procedures, always striving for excellence.</li><li>
Product Knowledge &amp; Continuous Learning: Maintain a strong and evolving knowledge of the Bank&rsquo;s products and services, seeking ongoing education and training to better serve customers and uphold the Bank&rsquo;s values.</li><li>
Transaction Accuracy: Accept and accurately process all Bank transactions, ensuring integrity in every exchange.</li><li>
Cash Handling: Negotiate checks and place holds within established limits, demonstrating attention to detail and responsibility.</li><li>
Cash Drawer Balance: Accurately balance your cash drawer at the end of each shift, and report any discrepancies to the supervisor promptly, adhering to the bank&rsquo;s accountability standards.</li><li>
Confidentiality: Exhibit a strong commitment to confidentiality, handling all customer information and transactions with the highest level of integrity and discretion.</li><li>
Compliance: Comply with and remain current with all federal and state banking regulations, as well as all bank and branch policies and procedures, ensuring full adherence to industry standards and ethical practices.</li><li>
Team Support: Perform other miscellaneous duties or special assignments as required or assigned, assisting other Branch staff as needed. Contribute positively to team success, always fostering a collaborative and inclusive work environment.</li><li>
Training and Development: Attend all required meetings and training, contributing to a culture of continuous learning and professional growth.</li></ul><p><b>
Other Duties and Responsibilities:</b></p><ul><li>
Customer Referrals: Make appropriate referrals to our business partners that benefit customers, ensuring that the referral process is carried out transparently and with integrity.</li><li>
Proactive Product Suggestions: Make product suggestions based on the customer&rsquo;s needs, handling them or making referrals to other Bank personnel as needed, always in the customer&rsquo;s best interest.</li><li>
Security Adherence: Follow all security procedures, helping maintain a safe environment for both employees and customers.</li><li>
Time Management: Effectively prioritize work, ensuring all tasks are completed on time and in alignment with branch goals.</li><li>
Adaptability and Innovation: Demonstrate eagerness to accept new challenges, recognizing that each day may bring new opportunities and changes, and adapting accordingly with a positive and proactive mindset.</li></ul><p><b>
Working Conditions:</b></p><ul><li>
Physical surroundings are generally pleasant and comfortable with protection from weather conditions but may be subject to temperature changes.</li><li>
Frequent lifting of one to ten pounds; occasional lifting of up to 35 pounds.</li><li>
Extensive operation of computers and office equipment requiring dexterity and coordination, with frequent use of hands.</li><li>
Ability to stand for extended periods.</li><li>
Ability to travel to all Bank locations, if needed.</li></ul>
Requirements:
<ul><li>High school graduate or equivalent required; college, business, or banking professional training preferred.</li><li>
Experience as a Teller, Customer Service Associate, or in a similar customer service role beneficial.</li><li>
Strong interpersonal skills, verbal and written communication, and organizational skills.</li><li>
Ability to interact harmoniously and effectively with others, fostering teamwork and collaboration in line with the Bank&rsquo;s values of integrity and respect.</li><li>
Operational competency with Microsoft Office Suite.</li><li>
Ability to operate standard office equipment with attention to detail.</li><li>
Ability to manage time effectively, prioritize work, and accomplishing goals on time while meeting all required standards.</li><li>
Knowledge of Windows-based applications.</li><li>
Ability to read documents and computer screens, communicate in person and via phone, and use a computer and office equipment.</li><li>
Dependable, punctual, and consistent in attendance, demonstrating reliability and responsibility.</li><li>
Flexibility with varying schedules and willingness to adapt to new challenges.</li></ul></div>

Customer Relationship Associate - Westbrook

Mechanics Bank

<div>Mechanics Bank is currently searching for a full time Customer Service Representative to join our team at our Berkeley North Branch.<br>
<br>
The Customer Service Representative is responsible for assisting customers with banking transactions and offers referrals for additional products and services. Delivers excellent customer service. Responsible for the operational quality and accuracy of their work, including cash balancing processes. Follows all related policies and procedures and compliance with all banking regulations. Works with leadership team to achieve personal goals in the areas of deposit growth, business relationship growth, consumer relationship growth and operational soundness.<div></div><div><br>
What you will do:</div><ul><li><div>
Perform routine teller transactions working directly with clients. Accepts, verifies, and processes basic to more complex customer transactions according to established procedures and security guidelines. Transactions include deposits, withdrawals, check cashing, payments, transfers, and transactions received through the mail or the night drop. Works quickly to service customers waiting in line, but maintains close attention to detail and complies with all policies, procedures and regulatory guidelines.</div></li><li><div>
Responsible for maintaining and balancing a cash supply for transactions performed. Adheres to all cash handling policies and procedures and balances cash at the end of each shift.</div></li><li><div>
Provides exemplary customer service. Represents the Bank and its products and services with pride and enthusiasm. Identify customer needs, provide information on products and services. Build awareness of new products and services, and identify customer needs to capitalize on the business referral opportunities. Provides additional information to customers regarding bank&rsquo;s special promotions.</div></li><li><div>
Reviews customer transactions for red flags and fraudulent items. Maintains awareness of current criminal scams used against banking customers. Prevents customers from becoming victims of fraud. Refers customers to Branch Management and the proper department for issues that cannot be resolved at the teller line.</div></li><li><div>
Represent the Bank and its products and services with pride and enthusiasm. Identify customer needs, provide information on products and services. Build awareness of new products and services, and identify customer needs to capitalize on the business referral opportunities. Provide additional information to customers regarding bank&rsquo;s special promotions.</div></li><li><div>
Assists customers with account reconcilement, copies of statements and checks, check orders; account closure, and safe deposit box entrances.</div></li><li><div>
Gathers data and processes various reports and forms (e.g., Currency Transaction Reports, Reg CC, holds, overdraft, etc.) to ensure compliance with Bank policies and procedures, Bank Secrecy Act/Anti-Money Laundering and regulatory compliance programs.</div></li></ul><div></div><div>
Who you are:</div><ul><li><div>
High School Degree or GED required.</div></li><li><div>
Minimum of 1 year cash handling experience required in a customer facing role or experience in a banking environment with basic knowledge of bank deposit products and services required.</div></li><li><div>
Excellent interpersonal skills, attention to detail, and customer service.</div></li><li><div>
Ability to work independently, make decisions using available information and collaborate effectively as a team member.</div></li><li><div>
Basic knowledge of Bank deposit products and services.</div></li><li><div>
Ability to understand customer loan requests and make appropriate referrals.</div></li><li><div>
Ability to understand customer requests and provide awareness of additional products and services to make appropriate referrals.</div></li></ul><div></div><div>
ADA Requirements:</div><ul><li><div>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.</div></li><li><div>
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div></li><li><div>
While performing the duties of this job, the employee is regularly required to sit and talk or hear, and use hands to finger, handle, or feel objects, tools, or controls.</div></li><li><div>
The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.</div></li><li><div>
The employee must occasionally lift and/or move up to 10 pounds.</div></li><li><div>
Specific vision abilities required by this job include close vision.</div></li><li><div>
The noise level in the work environment is usually moderate.</div></li></ul><div></div><div>
LI#-ML1</div><div></div><div>
Pay Range: $20.00 - $24.00 hourly</div><div>
Eligible for Retail Incentive Plan</div><div></div><div>
Our comprehensive employee benefits program is designed for you to live your best life at work, home, and everywhere in between. Employees working 25 hours or more per week are eligible for health benefits effective the first day of the month following or coinciding with their date of hire.<br>
Benefits package includes[1]:</div><div></div><ul><li><div>
Medical, prescription, dental, and vision coverage for employees and their eligible family members</div></li><li><div>
Employer paid Employee Assistance Program, Life Insurance, AD&amp;D, and Disability benefits</div></li><li><div>
Health Savings Account with employer contribution</div></li><li><div>
Healthcare and Dependent Care Flexible Spending Accounts and Commuter/Parking Benefit</div></li><li><div>
401(k) and Roth 401(k) with company contribution</div></li><li><div>
529 Education Savings plan, Tuition Reimbursement Program and Student Loan Assistance Program</div></li><li><div>
Supplemental Health plans, Voluntary Legal and Identity Theft Services</div></li><li><div>
11 paid holidays, paid Sick days (accrual of one hour for every 30 hours worked), up to 25 paid vacation days, and 16 hours of paid volunteer time throughout the calendar year</div></li><li><div>
Free personal checking and savings account; Discounted rates on primary residence loan with $0 origination fees (restrictions apply)</div></li></ul><div></div><div>
Final compensation package will be determined by the work experience, education, and/or skill level of the applicant along with internal equity and alignment with geographic market data.</div><div></div><ul><li><div>
Mechanics Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, genetic information, veteran status, or on the basis of disability, gender identity, sexual orientation or other bases prohibited by applicable law.</div></li><li><div>
Please view Equal Employment Opportunity Posters provided by OFCCP <div>here</div>.</div></li><li><div>
To learn more about Mechanics Bank&rsquo;s California privacy and security policies, including your right to a Notice At Collection as a California Resident, please visit</div><div><div>
California Privacy Policy for Prospective Employees | Mechanics Bank</div></div></li></ul><div></div><div>
[1] The benefits listed in this job posting reflect the Bank&rsquo;s most reasonable and genuinely expected benefits offered for this position.</div></div>

Customer Service Representative

Citizens Bank of Kentucky

<div><p><b>Summary</b></p><p>
Customer Service Representative (CSR) act as a liaison between Citizens Bank of Kentucky and its customers. Primarily responsible for performing all duties of a paying and receiving CSR (teller). Work is varied in nature with changing priorities. This position requires a high degree of initiative, discretion and judgement. Incumbent applies working knowledge of teller operations to work performed. Works under limited supervision. Must comply with various laws, regulations, established policy and procedures integrated with the teller software. Must be professional at all times and maintain the banks image.
</p><p><b>Essential Duties and Responsibilities
</b></p><p>Other duties may be assigned.</p><p>
</p><p>Accepts and processes checking and savings deposits including night deposits; inspects deposit tickets and deposited items for completeness and correctness; validates customer receipts. Places holds on accounts to identify uncollected funds.
</p><p>Follows all guidelines and gets required approval.</p><p>
Provides services including but not limited to Debit Cards, On Line Banking/Mobile Banking, Automatic Transfer System and Credit Cards.</p><p>
Adheres to the Currency Transaction Reporting requirement as set by the Federal law.</p><p>
Accepts and processes large quantity of coin and when assigned, balances coin machine.</p><p>
Cashes checks and savings withdrawals within prescribed limits and follows all policies and procedures.</p><p>
Processes collection items and credit card cash advances. Sells and prepares official checks.</p><p>
Accepts and processes all types of loan, credit line, and safe deposit payments.</p><p>
Prepares daily totals and corresponding tickets for batch transactions (e.g., ATM settlement, cash advances, etc.). Prepares transactions for processing through Smart Branch and maintains work at the branch location with adherence to established procedures and timelines.</p><p>
Monitors and maintains an adequate supply of currency and coin; balances cash drawer according to established schedule and performance standards. Sells excess coin and currency to vault, or buys coin and currency to maintain minimum but adequate draw supply.</p><p>
Responds to customer inquiries regarding basic account information (e.g., account balance, check clearance, loan payoff, etc.). Accepts telephone transfers and prepares wire instructions for outgoing wires, stop payment and check orders; prints account histories.</p><p>
Provides customers with product information.</p><p>
Assists customers with Safe Deposit Box access.
</p><p>Must comply with all laws, regulations, and established policy and procedures.</p><p>
This position is responsible for the management of assigned cash drawer.
</p><p>Ensures the customer experience meets and/or exceeds customers' expectations and meets the minimum guidelines as outlined in the Customer Service training.</p><p>
Participates in sales program and is responsible for achieving individual referral goals as set by management.
</p><p>Continuing education with eLearning courses on regulations, procedures and policies.
</p><p>Is assigned additional duties commiserate with the teller skill set and training.</p><p>
Travel may be required to assist other locations.
</p><p><b>Qualifications
</b></p><p></p><p>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p><b>
Education and /or Experience</b></p><p>
</p><p>High school diploma or general education degree (GED); or 1-3 years related experience and/or training; or equivalent combination of education and experience.</p><p><b>
Language Skills</b></p><p>
</p><p>Ability to read and interpret documents such as instructions, laws regulations, policy and procedure manuals. Ability to speak effectively with customers or employees of organization.</p><p><b>
Mathematical Skills</b></p><p>
</p><p>Ability to add, subtract, multiply, divide.</p><p><b>
Reasoning Ability</b></p><p>
</p><p>Ability to solve practical problems and deal with a variety of variables in situations where multiple policy, laws, regulations, procedures and guidelines exist. Ability to interpret a variety of instructions furnished in written, oral, or schedule form.</p><p><b>
Physical Demands</b></p><p>
</p><p>While performing the duties of this job, the employee is regularly required to stand, twist, bend, lift, talk, and hear. The employee frequently is required to use their hands to handle and pick up objects such as paper, currency and coin. The employee is occasionally required to walk and sit. The employee must occasionally lift and/or move up to 50 pounds. Average vision is required by this job.</p><p><b>
Work Environment</b></p><p>
</p><p>The noise level in the work environment is usually moderate.</p><p>
</p><p></p><p><b>Comments</b></p><p><b>
</b></p><p>Unpredictable hours, sometimes very long, in order to balance cash drawer because of computer failure, out of balance or unusually heavy customer traffic. Required to stand for long periods when providing services to customers. High degree of pressure to work efficiently, accurately and maintain good customer relations. Exposed to a potentially hazardous condition, i.e., robbery.</p></div>

PT CSR Louisa

First Merchants Bank

<div><p><b>First Merchants Bank is seeking a Customer Relationship Representative (Universal Banker) &ndash; Part Time to join our team! This part-time position will focus on providing high quality customer service by accurately and efficiently completing bank transactions and suggesting the products and services that meet the current and future financial needs of bank customers. We support you so you can exceed personal sales and service goals while delivering a meaningful customer experience.
</b></p><p><b>As part of this role, you will:
</b></p><ul><li>Provide excellent customer service by:</li>
<li><ul><li>Responding to customer requests for banking transactions.</li>
<li>Answering customer inquiries and problems with solutions that meet the customer&rsquo;s current needs.</li>
<li>Continually building customer loyalty and customer advocates.</li>
</ul></li><li>Contribute to overall banking center operation by:</li>
<li><ul><li>Balance cash, daily transactions, vault and ATM.</li>
<li>Understanding and ensuring compliance, regulations and reporting.</li>
<li>Following information security policy and verification procedures to protect customer privacy.</li>
<li>Assist with opening and/or closing banking center.</li>
</ul></li><li>Actively participate in a high performing sales environment by:</li>
<li><ul><li>Selling bank products, making customer referrals and other activities to support the goals.</li>
<li>Knowing about all bank products.</li>
<li>Participating in daily/weekly meetings and coaching sessions.</li>
</ul></li><li>Lead and act as an example to others by:</li>
<li><ul><li>Training, coaching, and guiding staff with operational and sales skills.</li>
<li>Attending and/or completing applicable and required training sessions.</li>
<li>Actively participating in leading the sales and service activities at the Banking Center.</li>
<li>Assisting in banking center operations and ensure policies and procedures are followed.</li>
</ul></li>
</ul><p><b>To be successful in this position, we require the following:</b></p>
<ul>
<li>High School Diploma or Equivalent.</li>
<li>Minimum of 6 (six) months of experience selling products or services.</li>
<li>Minimum of 1 (one) year of sales, banking and/or related experience.</li>
<li>S.A.F.E. Act Registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). This must be met within 3 (three) months of hire date.</li>
<li>Ability to obtain Notary Public designation.</li>
<li>Ability to multi-task in a fast-paced environment.</li>
<li>In-depth knowledge of products/services offered by the bank (all lines of business).</li>
</ul>
<p><b>The following would be a plus:</b></p>
<ul>
<li>Prior banking experience.</li>
<li>Ability to sell and cross-sell bank products and services.</li>
</ul>
<p>First Merchants offers the following:</p>
<ul>
<li>Base Pay <b>PLUS Bonuses</b></li>
<li>Additional Benefits</li></ul><br>
<p></p>
<p><b>
A little about us:</b></p>
<p>
First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.</p>
<p><b>
Our Vision is:</b></p>
<p>
To enhance the financial wellness of the diverse communities we serve.</p>
<p><b>
Our Mission is:</b></p>
<p>
To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.</p>
<p><b>
Our Team:</b></p>
<p>
&quot;We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging.&quot;</p><br>
<p></p>
<p>
Apply today to begin your career with us!</p></div>

Client Relationship Representative (Part Time 25-29 Hours)

D.L. Evans Bank

<div><h2 class="jobSectionHeader"><b>Job Description</b></h2><p>
The Customer Service Representative is responsible for providing accounting, clerical, and financial service functions for the D.L. Evans Bank Processing Department. He or she assists branch personnel and Merchant Capture clients with item processing issues, ensures quality control through dispute accuracy and problem resolution, completes and submits the required documents through FedLine Advantage for check adjustments, and maintains files and records. The Customer Service Representative ensures that customer questions and requests are courteously and promptly resolved and assists coworkers when needed.<br>
<br>
<b>Qualifications</b></p><ul><li>
Must be at least 18 years old</li><li>
High school diploma or GED required</li><li>
Accurate and attentive to detail</li><li>
Able to get along well with coworkers</li><li>
Ability to maintain confidentiality in all situations</li><li>
Excellent verbal and written communication skills as well as professional telephone etiquette</li><li>
Well organized with good typing skills</li><li>
Strong proofreading skills</li><li>
Knowledge of Microsoft Office software products and strong ability to use and navigate the Internet</li><li>
Willing and able to assist coworkers with various tasks</li></ul><p><b><br>
Responsibilities</b></p><ul><li>
Performs a daily audit of ACH pre-notes, corrections, and returns and researches information necessary to balance or correct entries</li><li>
Sources NSF items and verifies that the NSF does not overdraw the account over $50,000 without permission</li><li>
Processes incoming and outgoing large item returns and notifies customer and/or branch personnel when appropriate</li><li>
Reviews all incoming checks $10,000.00 and over for signature and endorsement verification and ensures that irregular signatures and missing endorsement checks are returned through the proper channels</li><li>
Assists with the verification of incoming and outgoing wire transfers</li><li>
Exchanges foreign funds by check made out to bank customers and deposits appropriate funds into their accounts</li><li>
Locates and corrects outages for general ledger account on the Daily Application Report</li><li>
Ensures that the Certificate of Deposits over $100,000 are balanced accurately</li><li>
Processes Fed check adjustments accurately and timely through the FedLine Advantage system and makes appropriate adjustment entries to the General Ledger and customer accounts</li><li>
Assists with the weekly shipment and ordering of cash through the FedLine Advantage system</li><li>
Assists branch personnel with branch capture item processing issues</li><li>
Assists merchant capture clients with item processing issues</li><li>
Serves as a backup as needed for DDA, SAV, DDL, FMS, and non-posts</li><li>
Answers the telephone and fields or refers questions from customers, branch personnel, and management</li><li>
Helps other area personnel as required</li><li>
Keeps management informed of area activities and any significant problems or concerns</li></ul><h2 class="jobSectionHeader"><b>
Company Description</b></h2><p>
D.L. Evans Bank is a community bank and has been since 1904. For many years, we have provided premier banking services to the residents of Southern Idaho and Northern Utah while fostering a working environment for our employees dedicated to teamwork and excellent customer service. If you are a dynamic and customer-driven individual, whether an experienced banker or just beginning your career, we encourage you to continue with this applicant friendly, online job application!</p><p><br>
D.L. Evans Bank is an Equal Opportunity Employer &ndash; veterans/individuals with disabilities. VEVRAA Federal Contractor. EOE/AA/Vets/IWD.</p><h2 class="jobSectionHeader"><b>
Benefits</b></h2><ul><li>
Medical Insurance</li><li>
Dental Insurance</li><li>
Vision Insurance</li><li>
FSA</li><li>
401(k)</li><li>
Employee Stock Ownership Plan</li><li>
Paid Vacation</li><li>
Sick Time</li><li>
Life Insurance</li><li>
Long-term Disability Insurance</li></ul></div>

Customer Service Representative - Processing Center

Trustco Bank

<div></div><div><div><b>Part- Time Teller</b><br>
<b>Reports to:</b> Branch Manager<br>
<b>Salary:</b> NE11</div><div><b>
FLSA Status:</b> Non-Exempt | <b>Supervisory Role:</b> No</div><p><b>
Why Join Us?</b></p><p>
At Trustco Bank, we&rsquo;re committed to fostering a supportive and inclusive workplace where our employees can grow their careers. We believe that our people are our greatest asset and consider our employees as family. We value each team member&rsquo;s contribution and offer a supportive, collaborative work environment. Our part-time Tellers are key ambassadors of our brand, providing friendly, efficient service that makes banking easy and enjoyable for our customers.</p><p>
We believe that investing in our employees means investing in the future of our company. As a valued team member, you will be eligible for a generous compensation and benefits package that includes: medical, dental and vision insurance, a health savings account with an annual employer contribution, a 401(k)-retirement plan with generous employer match, paid time off plus 11 paid federal holidays, training and professional development programs, tuition reimbursement, reduced fees and rates on certain loan products, and much more!</p><p><b>
About the Part- Time Teller Role</b></p><p>
Join our dynamic team as a Part-Time Teller, where exceptional customer service and operational excellence meet. Reporting directly to the Branch Manager, you&rsquo;ll play a vital role in delivering personalized banking experiences while ensuring the highest standards of security and compliance. If you&rsquo;re passionate about banking, detail-oriented, and eager to grow your career, we want to hear from you!</p><p><b>
Key Responsibilities</b></p><ul><li>
Customer Transactions: Accurately and efficiently process deposits, check cashing, and withdrawals, verifying cash and endorsements, and issuing receipts with meticulous attention to detail.</li><li>
Product &amp; Service Promotion: Cross-sell and educate clients on the Bank&rsquo;s diverse financial products and services, enhancing client relationships and fostering financial wellness.</li><li>
Payment Processing: Handle credit card payments, issue money orders, bank checks, and accept loan payments, ensuring accuracy and security.</li><li>
Secure Handling of Assets: Manage night deposit bags, admit clients to safe deposit boxes, and maintain confidentiality and security at all times.</li><li>
Client Support &amp; Inquiries: Respond promptly to customer questions, provide account balances, and assist with general banking needs, cultivating a welcoming environment.</li><li>
Reconciliation &amp; Record Keeping: Perform end-of-day balancing of transactions, verify cash totals, and reconcile Automated Teller Machines (ATMs). Maintain detailed reports and logs to ensure compliance and accurate record retention.</li></ul><p><i>
This job description is not exhaustive; duties and responsibilities may change at any time with or without notice.</i></p><p><b>
Qualifications</b></p><p><b>
Required</b></p><ul><li>
High School Diploma or equivalent.</li><li>
Prior experience in customer service and cash handling.</li><li>
Strong verbal communication skills.</li><li>
Highly organized with the ability to multitask effectively.</li><li>
Ability to work collaboratively within small teams.</li><li>
Fluent in English; bilingual a plus</li></ul><ul><li>
Access to reliable transportation</li><li>
Willingness to participate in ongoing training and development.</li><li>
Ability to lift 10&ndash;20 lbs., stand for extended periods.</li></ul><p><b>
Preferred</b></p><div><ul><li>
Previous banking or financial services experience.</li></ul></div><p><b>
Schedule</b></p><p>
Part-time position with hours aligned to branch operations:</p><ul><li><b>
Mon&ndash;Thu:</b> 12:30 PM &ndash; 5:00 PM</li><li><b>
Fri:</b> 12:30 PM &ndash; 6:00 PM</li><li><b>
Sat:</b> 8:30 AM &ndash; 12:00 PM (rotating schedule)</li><li><b>
Sun:</b> Closed</li></ul><p>
Employees may need to remain 15&ndash;30 minutes after closing.</p><p><b>
Equal Employment Opportunity Statement:</b></p><p><br>
 Trustco Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, or protected veteran status. This includes, but is not limited to, the following:</p><ul><li>Hiring, placement, upgrading, transfer, demotion or promotion</li><li>Recruitment, advertising or solicitation for employment</li><li>Treatment during employment</li><li>Rates of pay or other forms of compensation</li><li>Selection for training, including apprenticeship</li><li>Layoff or termination</li></ul><div></div><div><br>
It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity.</div></div><div></div>

Part Time Teller - Winter Park, FL

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