banking helpline agent

ASK Development

<p><b>Job Description:</b></p><p>We are hiring for banking helpline agent's for a well-reputed telecom company.</p><p><b>Key Responsibilties:</b></p><ul><li><b>Answering customer calls:</b> Promptly responding to incoming calls from customers with a positive and professional demeanor.</li><li><b>Customer query resolution:</b> Addressing customer questions, concerns, and complaints by providing accurate information and solutions.</li><li><b>Order processing:</b> Taking customer orders, verifying details, and processing payments.</li><li><b>Account management:</b> Updating customer accounts with relevant information and changes.</li></ul><p><b>Salary:</b></p><p>37K-45K (Performance based incentives)</p><p><b>Educational Requirment:</b></p><p>Minimum Graduation</p><p><b>Experience:</b></p><p><b>06 Months experience in banking sector (CSR)</b></p><p>Job Type: Full-time</p><p>Pay: Rs37,000.00 - Rs55,000.00 per month</p><p>Job Type: Full-time</p><p>Pay: Rs45,000.00 per month</p><p>Application Question(s):</p><ul><li>Do you have experience with Easypaisa/jazz Cash campaign?</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Location:</p><ul><li>Lahore(Required)</li></ul><p>Work Location: In person</p><p>Job Type: Full-time</p><p>Pay: Rs45,000.00 - Rs55,000.00 per month</p><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Location:</p><ul><li>Lahore (Required)</li></ul><p>Work Location: In person</p>

Helpline agent

<p><b>Job Description:</b></p><p>We are hiring for banking helpline agent's for a well-reputed telecom company.</p><p><b>Key Responsibilties:</b></p><ul><li><b>Answering customer calls:</b> Promptly responding to incoming calls from customers with a positive and professional demeanor.</li><li><b>Customer query resolution:</b> Addressing customer questions, concerns, and complaints by providing accurate information and solutions.</li><li><b>Order processing:</b> Taking customer orders, verifying details, and processing payments.</li><li><b>Account management:</b> Updating customer accounts with relevant information and changes.</li></ul><p><b>Salary:</b></p><p>37K-45K (Performance based incentives)</p><p><b>Educational Requirment:</b></p><p>Minimum Graduation</p><p><b>Experience:</b></p><p><b>06 Months experience in banking sector (CSR)</b></p><p>Job Type: Full-time</p><p>Pay: Rs37,000.00 - Rs55,000.00 per month</p><p>Job Type: Full-time</p><p>Pay: Rs45,000.00 per month</p><p>Application Question(s):</p><ul><li>Do you have experience with Easypaisa/jazz Cash campaign?</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Location:</p><ul><li>Lahore(Required)</li></ul><p>Work Location: In person</p><p>Job Type: Full-time</p><p>Pay: Rs45,000.00 - Rs55,000.00 per month</p><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Location:</p><ul><li>Islamabad (Required)</li></ul><p>Work Location: In person</p>

Inbound Calling

Fresh Graduate for Inbound calling job

Supporting Futures Consulting Ltd

<p><b>Role:</b> Domestic Abuse Helpline Advisor</p><p><b>Based:</b> Remote</p><p><b>Rate:</b> £18 umb</p><p><b>Start Date: </b> ASAP</p><p><b>Duration: </b> Temporary until March 2026</p><p><b>Hours:</b> Full-time 35 hours per week Monday Sunday work from home. 24-hour service - Rota Pattern including evenings, weekends, and nights. <b>There is flexibility around this</b> </p><p>1 2 days per month in central London desirable (but not compulsory) for wellbeing and development</p><p>Our client, a national Domestic Abuse charity, is looking for several Helpline Advisors to join their team providing high-quality, empowering, emotional, and practical support, assistance, and information to women and those supporting them, who contact the Freephone 24-hour National Domestic Abuse Helpline</p><p><b>Synopsis of duties:</b></p><ul><li>To participate in answering helpline calls and online communication inquiries on a 24-hour rota system, responding to women experiencing domestic violence and other forms of violence against women and girls (VAWG), and family and friends supporting them, by providing trauma-informed emotional support and practical help, led by the caller s needs. </li><li>To support and advise other professionals in their delivery of services to women experiencing domestic abuse and liaise with agencies on behalf of callers as necessary, including searching for vacancies and making referrals to women s refuges when needed. </li><li>To work in partnership with other agencies to contribute to the design of interventions and plans which protect survivors and their children whilst maintaining an independent role on behalf of the survivors, keeping their safety central to the plans. </li><li>To provide independent assessment, advice and support across all facets of domestic abuse, whether physical, psychological, emotional, financial or controlling behaviour by informing women of the dynamics around these behaviours and providing callers with information around the laws and services that exist to support and protect women. </li><li>To provide one-to-one support and safety planning to high-risk women often at the point of crisis. </li><li>To establish the risks to and the needs of survivors of domestic violence and other forms of violence and abuse, by providing practical and emotional support and non-directive safety planning, and appropriate signposting. </li><li>To ensure that any issues in relation to safeguarding children or vulnerable adults are brought to the immediate attention of the service manager or on-call manager. </li><li>To listen and assess each interaction individually to ensure the support and assistance given to callers is appropriate and of the highest standard. </li><li>To manage high call and response volumes, ensuring continuity of service levels and use best judgement and practices to manage time effectively </li><li>To maintain up-to-date knowledge of women s rights and entitlements when fleeing domestic abuse, including but not limited to civil and criminal law, housing, benefits, and other relevant legal measures. </li><li>To maintain up-to-date knowledge of resources and services for women fleeing domestic abuse, both statutory and voluntary. </li><li>To ensure a quality service is given to women regardless of class/culture/language/religion or sexual orientation; to speak with callers via Language Line when needed </li><li>To recognise, respect and address the needs of service-users who face particular barriers when seeking help to access the advocacy service, including those from different ethnic and cultural backgrounds, LGBT communities, disabled people and other hard to reach groups </li><li>To respond and provide high quality support and advice to women, families and professionals via additional platforms and communication methods, notably web forms and live webchat, where safe and appropriate to do so and maintain appropriate records. </li><li>To ensure helpline database records are completed accurately and promptly </li><li>To contribute to the ongoing evaluation of the Helpline service. </li><li>To ensure systems of information and dissemination are of a high standard ensuring callers receive quality support and referral services. </li><li>To undertake efficient handover and debriefing after each shift (e.g. update on referrals, admissions, vacancies) and ensure relevant information and issues are passed</li></ul><p><b>Essential Requirements:</b></p><ul><li>In depth knowledge and understanding of the issues facing women who have experienced domestic violence and abuse and/or sexual violence. </li><li>An understanding of the impact of multiple, intersecting oppressions (e.g., sexism, racism, homophobia, ableism, etc) and the consequent barriers for some survivors of domestic abuse to accessing services. </li><li>Knowledge and understanding of trauma and trauma symptoms. </li><li>At least two years experience of working within the domestic abuse sector (desirable). </li><li>Experience of conducting needs and risk assessments. </li><li>Experience of providing needs-led support to clients with a variety of support needs. </li><li>Experience of building and maintaining partnerships with other agencies.</li><li>DBS dated within the last 6 months or on the update service</li></ul><p>Supporting Futures Consulting acts as both an employer and an agency.</p><p> </p><img src="https://www.jobg8.com/Tracking.aspx?IEHdHPGpx6SGxTdtRisGi%2fZemKWUeVzrx" width="0" height="0" />

Domestic Abuse Helpline Worker

INDIAN CANCER SOCIETY

<p>We are looking for NGO i.e. <b>Indian Cancer Society and those having experience into manage event &amp; co-ordinate with internal &amp; externals partners. </b></p><p><b>Role Summary</b></p><ul><li>Operational Resources will support execution across project stages: participant coordination, logistics, helpline &amp;amp; communication, branding, on-ground deployment, and documentation.</li></ul><p><i><b>Key Responsibilities</b></i></p><p>&#61623; Assist with disseminating marathon applications and tracking registrations for nearly 1,500 employees.</p><p>&#61623; Support management of targeted email and communication systems.</p><p>&#61623; Staff helpline for participant queries and resolve logistical issues.</p><p>&#61623; Coordinate BIB distribution at designated office locations and record participant engagement.</p><p>&#61623; Help set up banners, props, and branded materials at event and pre/post campaigns.</p><p>&#61623; Participate in managing social media campaign materials and feedback collection.</p><p>&#61623; Maintain compliance documentation and liaison records as required by the Project Manager.</p><p><i><b>Skills &amp;amp; Qualifications</b></i></p><p>&#61623; Graduate, Preference for experience in event coordination, BPO background.</p><p>&#61623; Strong teamwork skills, Excellent communication verbal and written.</p><p>&#61623; Skilled in MS Office and digital communication tools.</p><p>Job Types: Full-time, Contractual / Temporary<br/>Contract length: 6 months</p><p>Pay: &#8377;20,000.00 - &#8377;30,000.00 per month</p><p>Benefits:</p><ul><li>Paid sick time</li></ul><p>Ability to commute/relocate:</p><ul><li>Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Work Location: In person</p>

Operations Executive

Commercial Bank of Dubai

<div><div><div><div><div>Description</div>
<div><div><b>Job Purpose:</b></div><div>
We are seeking an experienced Lead in Data Demand Management &amp; Automation Lead to drive critical elements of the data strategy. This role involves administering role-based access to data across the bank. The Lead educates and supports data stewards and users, liaises with vendors for issue resolution, and communicates updates to stakeholders. This person is responsible for demand management and overseeing, collating, prioritizing data and reporting demand across the bank. This person will enable data-driven decision-making processes and facilitate overall effective data governance in the bank.</div><div></div><div><br>
Critically, and this aspect of the role is expected to grow as Demand Management becomes automated and DQ remediation becomes BAU, the role holder is expected to have the ability to design/build lightweight Copilot automations that enforce data governance controls, improve productivity across various functions in the bank, and democratize the implementation of agents&mdash;while formally reporting under Data Governance</div><div></div><div><b><br>
Principal Accountabilities:</b></div><div></div><div><b><br>
Agent Automation</b></div><div></div><div><b><br>
Copilot Agent Design &amp; Development</b></div><div>
o Architect and build Copilot Agents tailored to enterprise workflows, ensuring alignment with governance, compliance, and security standards.</div><div>
o Configure Agent tool capabilities for multi-step reasoning, orchestration of tasks, and integration with internal data sources (SharePoint, EDMS, BI platforms).</div><div>
o Develop modular prompts and reusable templates for common enterprise use cases (e.g., data demand triage, report rationalization, metadata validation).</div><div></div><div><b><br>
Advanced Tool Utilization</b></div><div>
o Implement deep-dive research workflows for agents, enabling automated retrieval and synthesis of internal and external knowledge.</div><div>
o Optimize query strategies for accuracy, relevance, and compliance with data privacy policies.</div><div></div><div><b><br>
Analyst Tool:</b></div><div>
o Enable Copilot Agents to perform structured data analysis, generate insights, and produce dashboards or summaries.</div><div>
o Integrate analytical outputs into governance processes (e.g., SLA tracking, demand trend analysis).</div><div></div><div><b><br>
Integration &amp; Automation</b></div><div>
Connect Copilot Agents with enterprise systems (SharePoint, EDMS, ticketing tools) to automate repetitive governance tasks.</div><div>
o Ensure seamless interoperability with existing AI enablement frameworks and data governance platforms.</div><div></div><div><b><br>
Quality Assurance &amp; Testing</b></div><div>
o Conduct rigorous testing of Copilot Agents for accuracy, reliability, and adherence to DSG policies.</div><div>
o Implement monitoring dashboards for agent performance, error rates, and user adoption metrics.</div><div></div><div><b><br>
Governance &amp; Compliance</b></div><div>
o Embed policy checks (metadata completeness, access rights, regulatory flags) into agent workflows.</div><div>
o Maintain audit trails for all automated actions performed by Copilot Agents.</div><div></div><div><b><br>
Continuous Improvement</b></div><div>
o Analyze usage patterns and feedback to refine agent capabilities.</div><div>
o Stay updated on Copilot feature releases and incorporate advanced functionalities (e.g., multi-agent collaboration, contextual memory).</div><div></div><div><b><br>
Stakeholder Enablement</b></div><div>
o Train business users and data stewards on interacting with Copilot Agents effectively.</div><div>
o Document best practices and create playbooks for agent deployment and lifecycle management.</div><div></div><div><b><br>
Innovation &amp; Thought Leadership</b></div><div>
o Identify new opportunities for Copilot-driven automation across productivity, governance and reporting domains.</div><div>
o Champion AI adoption by showcasing measurable benefits (time saved, accuracy improvements, SLA compliance).</div><div></div><div><b><br>
Data Demand</b></div><div></div><div><br>
Responsible for creating, implementing, and maintaining master and reference data management framework and strategy that aligns with the bank&rsquo;s goals and objectives.</div><div></div><div><br>
Stay current on emerging trends and technologies in data management and incorporate best practices into bank policies.</div><div></div><div><br>
Define and implement performance and quality assessment frameworks for Data Demand Management, including metrics, KPI, and other relevant indicators to ensure transparency and operational performance, such as continuous dashboards and reporting.</div><div></div><div><br>
Evaluate and implement strategies for resource scalability and flexibility to accommodate the bank&rsquo;s evolving data demands.</div><div></div><div><br>
Prepare comprehensive information packs for senior management, offering insights into the bank&rsquo;s data demand pipelines, data demand trends, and departmental performance.</div><div></div><div><br>
Collaborate with business units to prioritize data demand requests, aligning them with strategic objectives and ensuring efficient allocation of resources.</div><div></div><div><br>
Conduct regular reviews and audits of the data demand management processes to identify areas for improvement and implement necessary enhancements to optimize performance.</div><div></div><div><br>
Run the intake desk; validate business context, regulatory flags, and evidence; route to stewards/owners and BICC/engineering as required.</div><div></div><div><br>
Enforce the Demand Management guideline; monitor breaches; issue standardized responses; drive corrective actions with stewards/owners.</div><div></div><div><br>
Maintain the report repository and demand backlog hygiene; ensure proper metadata, lineage, and approval trail per DSG policies.</div><div></div><div><br>
Prepare Demand insights to the Data Governance Forum, present trends, risks, and actions.</div></div>
</div></div><div><div><div>Requirements</div>
<div><div><b>Education and Experience:</b></div><div></div><div><br>
7&ndash;10 years in data governance/BI operations; hands&#8209;on with intake/triage, metadata, lineage, and reporting.<br>
</div><div></div><br>
<div>Experience building Copilot or prompt&#8209;based automations</div><div></div><div><br>
 Strong stakeholder management across stewards, BICC, comfort presenting at governance forums</div><div></div><div><br>
5+ years of banking or financial services experience.</div><div></div><div><br>
Proficiency in metadata technologies, data cataloging tools, and a strong understanding of data modeling for banks.</div><div></div><div><br>
Excellent communication and relationship-building skills, with a high level of business acumen in banking industry practices.</div><div></div><div><br>
Knowledge of regulatory requirements related to data and demand management.</div><div>
</div><div>Knowledge of at least 1 data cataloging tool with practical experience in overseeing and implementing it for a large organization preferably in the banking industry.</div><div></div><div><br>
Hands-on proficiency in at least one of these tools: Microsoft Azure Purview, Informatica IDQ, Informatica IICS, or Collibra.</div></div></div></div></div></div><p></p>

Data Demand Management & Automation Lead

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Data Demand Management & Automation Lead