banking manager

Talaat Moustafa Group

<div>
 
 
 Job Purpose:
 
 
 
 The
 
 Investment Manager
 
 leads the financial and operating oversight of a high-value real estate portfolio (EGP 40&ndash;50 Bn). Acting as the primary liaison between third-party investors and the organization, this role ensures portfolio targets are met through advanced modeling, strategic risk mitigation, and disciplined reporting.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 
 Strategic Oversight:
 
 Monitor a diversified real estate portfolio (EGP 200 Bn+ revenue target) against business plans and contractual obligations.
 </li>
 <li>
 
 Asset Optimization:
 
 Identify value-enhancement opportunities and drive performance initiatives across all assets.
 </li>
 <li>
 
 Due Diligence:
 
 Lead comprehensive due diligence processes for new investments and identify potential risks.
 </li>
 <li>
 
 Advanced Analysis:
 
 Create and maintain sensitivity and scenario models (e.g., interest rate hikes, revenue declines) to project IRR and cash flow.
 </li>
 <li>
 
 Reporting Discipline:
 
 Prepare weekly and monthly financial reports regarding debt servicing and equity needs.
 </li>
 <li>
 
 Daily Accountability:
 
 
 Submit consistent daily activity summaries and progress reports
 
 to ensure total transparency on task evolution.
 </li>
 <li>
 
 Executive Dashboards:
 
 Develop KPI summary sheets to facilitate rapid, data-driven decision-making for senior leadership.
 </li>
 <li>
 
 Internal/External Liaison:
 
 Serve as the "key person" and main point of contact for banks, investors, and internal departments.
 </li>
 <li>
 
 Executive Presentation:
 
 Present "red flag" reports and value-unlocking ideas directly to the Department Head and CEO.
 </li>
 <li>
 
 Hiring Pipeline Integration:
 
 For relevant recruitment projects, ensure that
 
 once a caliber has completed all interview stages, they are added immediately to the CEO review list
 
 for final approval.
 </li>
 <li>
 
 Contractual Mastery:
 
 Interpret Asset Management and Sale Agreements; provide guidance to other departments based on legal obligations.
 </li>
 <li>
 
 Governance:
 
 Ensure all investment activities and hiring requests strictly align with internal approval frameworks.
 </li>
 </ul>
 
 
 
 
 
 Candidate Profile:
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 
 Expertise:
 
 8&ndash;12 years of experience in Investment Banking, Corporate Finance, or Bank Corporate Credit.
 </li>
 <li>
 
 Technical Proficiency:
 
 Expert-level financial modeling and analytical skills are mandatory.
 </li>
 <li>
 
 Communication:
 
 Exceptional ability to deal with stakeholders; must be comfortable and effective in high-stakes meetings.
 </li>
 </ul>
 
 
 Personal Attributes
 
 
 <ul>
 <li>
 A self-starter who shows high initiative and a willingness to master the mechanics of complex deals quickly.
 </li>
 <li>
 Must be highly disciplined regarding reporting cadences and administrative follow-ups.
 </li>
 <li>
 Strong work ethics and the ability to meet tight deadlines under pressure.
 </li>
 </ul>
 
 
 
 
 
 What We Offer:
 
 
 <ul>
 <li>
 A high-visibility leadership role within the Investment Banking department.
 </li>
 <li>
 Oversight of one of the largest real estate funding portfolios in the region.
 </li>
 </ul>
</div>

Investment Banking Manager

Old National Bank

<div>Overview:
<div>
Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.</div><div></div><div> 
We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.</div>
Responsibilities:

The Banking Center Manager is responsible for the administration and efficient operation of the banking center including branch profit and loss; successful execution of the sales process; client satisfaction and retention; implementation and compliance with all operational standards, legal and regulatory requirements; hiring, training, development and evaluation of staff; meeting individual sales goals; utilization of sales strategies and business calling expertise to develop new and expand existing customer relationships: The Banking Center Manager has individual responsibilities for direct client sales and service including account opening, loan applications, service inquiries and transaction processing as needed. They have individual sales goals as well as the responsibility for maximizing the sales and profitability of the entire banking center.<div> 
Salary Range</div><div>
The salary range for this position is $60,000 - $121,300 per year. Final compensation will be determined by location, skills, experience, qualifications and the career level at which the position is filled.</div><div></div> 
Banking Center Profitability and Oversight<ul><li>
Assist the Community Banking Executive and Community Banking Market Manager in establishing, monitoring, and evaluating banking center and individual sales and service goals.</li><li>
Conduct regular meetings with banking center team to build product knowledge, review goals and expectations, recognize areas of success and opportunities for development; share corporate marketing campaign and supporting materials, and proactively introduce all servicing channels to consumer and business clients.</li><li>
Participate and encourage attendance in local community events and activities to activate partnerships within the area, through volunteerism of team members and corporate financial support.</li></ul>
Client Centric Sales Approach<ul><li>
Build banking center team focused on a consultative sales approach, uncovering needs of clients, and providing education and advice regarding the products and services available to meet the clients&rsquo; needs. This includes hiring, training, mentoring, and developing team members to create a proficient team with loan and deposit knowledge.</li><li>
Leads team in educating clients of all consumer and small business loan and deposit products and services; promotes line of business resources through joint calling efforts including mortgage, investments, wealth management, private banking, commercial, treasury management and merchant processing; as well as the wide range of banking channels available to clients, including emerging technology and digital solutions to enhance the client experience</li><li>
Proactively coaches to ensure adherence to all regulatory requirements and guidelines, ethical standards and encourages sharing of best practices and effective sales techniques and tools</li></ul>
Operational Excellence<ul><li>
Staff to company benchmarks, ensuring all service standards are met or exceeded; respond to client inquiries in alignment with company policies, procedures, and standards; plan and assign banking center staffing to ensure optimal client service.</li><li>
Partners with the Market Service Leader to ensure appropriate oversight of banking center operations including compliance with bank policies, procedures and audit standards, compliance with legal and regulatory requirements, compliance with security practices/procedures and oversight of security equipment.</li></ul>
 Key Competencies for Position 
Execution Leadership:<ul><li>
Communicates goals, tracks progress against key goals/metrics, effectively utilizing diverse talent and resources to achieve goals. Empowers team members and holds them accountable based on appropriate level of authority; manages progress effectively and takes appropriate measures to address performance issues. Seeks to identify what caused the issue, consults with lines of business and subject matter experts, as appropriate, to determine the best solution and acts within approved policies, procedures, and established guidelines.</li></ul>
Client Leadership:<ul><li>
Client Experience - Fosters a culture that enables others to deliver an exceptional client experience, anticipates, escalates and/or takes action when work processes, procedures, or policy implementation issues may affect the client, always working to resolve issues and design solutions with a clear picture of the client in mind. Seeks information about the client/client's business to develop sound solutions to meet each client's needs, following through on client commitments despite time pressures or obstacles; follows up to ensure the client is satisfied.</li></ul>
Culture Leadership:<ul><li>
Is accessible, approachable, and helpful to others, builds relationships, establishes trust, credibility, and respect with others through a track record of delivering on commitments, inspires team members to demonstrate our culture and core values, coaching and developing team members to act honestly and ethically in all efforts.People Leadership:</li><li>
Actively seeks to attract the best talent and to develop team members effectiveness in their current and future roles, encourages and values diversity. Gives, receives, and asks for feedback, creates a supportive, encouraging environment which empowers team members to stretch beyond what they thought they could do, while holding team members accountable for goals and deliverables.</li></ul>
Qualifications and Education Requirements<ul><li>
Education: Bachelor&rsquo;s Degree in business related field preferred or equivalent work experience</li><li>
4+ years banking experience with 2+ years consumer lending experience</li><li>
2+ years of supervisory experience, preferably in the banking or retail industry</li><li>
Licenses/Certifications: must be eligible to register with the National Mortgage Licensing System and Registry (NMLS)</li></ul>
Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles. 
As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law. 
We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP to fill a specific position.<div> 
 Our culture is firmly rooted in our core values.
</div><div>We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.
</div><div>We are Old National Bank.
</div><div>Join our team!</div></div>

Banking Center Manager

FP BAN Financial Services & Advisory LLC

About the Role: FP BAN Financial Services and Advisory LLC is seeking a highly experienced and strategic Senior Banking Operations Manager to lead banking operations and financial service processes in Doha, Qatar. This role focuses on ensuring efficient operations, regulatory compliance, and high-quality service delivery across banking and financial systems.Key Responsibilities:<ul><li>Operations Leadership: Oversee daily banking operations, transactions, and service processes</li><li>Process Optimization: Improve operational efficiency, workflow, and service delivery</li><li>Compliance &amp; Risk: Ensure adherence to banking regulations, policies, and internal controls</li><li>Financial Coordination: Manage cash flow processes, reporting, and operational support</li><li>Customer Service Excellence: Ensure smooth and efficient banking services</li><li>Performance Monitoring: Track KPIs, operational metrics, and service levels</li><li>Team Leadership: Manage operations staff, analysts, and banking support teams</li></ul>What We Are Looking For:<ul><li>Experience: Senior-level experience in banking operations, financial services, or treasury operations</li><li>Skills: Strong analytical, operational, and leadership capabilities</li><li>Education: Degree in Finance, Banking, Business, or related field</li><li>Industry Knowledge: Understanding of banking systems, compliance, and financial regulations</li><li>Leadership: Ability to manage teams and operational processes</li></ul>Why Join Us:<ul><li>Financial Sector Exposure: Work in banking and financial advisory environment</li><li>Leadership Role: Manage critical banking operations and service delivery</li><li>Career Growth: Opportunities for advancement into Head of Operations roles</li><li>Professional Environment: Work in a structured and compliance-driven organization</li></ul>Job Types: Full-time, PermanentPay: QAR18,000.00 - QAR30,000.00 per monthWork Location: In person

Senior Banking Operations Manager

Tropical Financial Credit Union

<div>Are you looking for an organization that values your experience? Are you a skilled customer service professional ready to take your career to the next level? If so, keep reading!

Tropical FCU (TFCU) is a Sun-Sentinel Top Workplace EIGHT years in a row. Being part of TFCU will provide you with opportunities to engage by learning, growing, contributing, collaborating, and developing professionally. Join us for a great employee experience focused on engaging employees and members alike.
<ul><li>
Summary: Individuals in the job are responsible for assisting Tropical Financial Credit Union to achieve its purpose of guiding members successfully through the financial marketplace. The Member Engagement Manager will coordinate Member Engagement Center operations and back up other groups as needed, supervise the Member Engagement Supervisors in all aspects of performance and serve as a backup to other members of the Member Engagement Center management team and the (TBD &ndash; Corey&rsquo;s Title). The Member Engagement Manager will also instill and deliver an advocacy philosophy of improving members' financial well-being. The incumbent will ensure that all team members give accurate information about credit union products and services. The Member Engagement manager must be highly knowledgeable in all credit union processes, procedures, services, and products; they will develop the Member Engagement Center team to deliver an exceptional member experience in all areas. They will also assist in leading daily Member Engagement Center operations and are responsible for managing advisors' performance to achieve department objectives and results. They will ensure timely, efficient, and effective service delivery for members. 
Essential Duties and Responsibilities include the following. Other duties may be assigned.</li><li>
Provide service that meets the Service Standards defined by Tropical Financial Credit Union and achieves annual goals established through the Performance Management Process.</li><li>
Meet all performance goals as defined in the individual's performance appraisal.</li><li>
Creates a high performing team through training, motivating, and coaching Member Engagement Advisors on essential skills and knowledge to ensure each team member has the tools they need to succeed at their job. Demonstrates a leadership style that sets the example and is approachable.</li><li>
Ability to quickly pivot between issues and handle multiple priorities throughout the day.</li><li>
Remains current on all policies, procedures, products, promotions, and respective changes and ensures that agents are aware of updates and changes on a timely basis.</li><li>
Understands all facets, features, and benefits of the products and services offered.</li><li>
Provides exceptional service to all internal and external members of TFCU and resolves member issues with a focus on complete member satisfaction.</li><li>
Strong ability to troubleshoot and problem solve using appropriate resources to handle member escalations successfully.</li><li>
Serves as second-tier escalation for member service disputes and issues.</li><li>
Performs as a subject matter expert over multiple areas; operations, numerous software programs, cross-departmental knowledge, etc. Serves as a liaison between departments and branches, assisting them as needed.</li><li>
Successfully performs periodic internal control procedures, audits, and balancing.</li><li>
Maintains appropriate turnaround times for various administrative tasks department-wide.</li><li>
Achieves goals, executes assigned tasks, and manages to budgeted targets.</li><li>
Supervises activities of all Call Center agents. Effectively trains and re-enforces cross-selling strategies to offer credit union products and services to members. Serves as a coach and provides periodic feedback and appropriate documentation to employees and their records within the Call Center.</li><li>
Provides management support to (TBD). Acts as back up (TBD) as needed.</li><li>
Responsible for helping in the monitoring and overseeing of daily operations. Helps manage call center staff, including staffing, hiring, evaluating, and training.</li><li>
Assists (TBD) in strategic planning within the Member Engagement Center, including monitoring, growth, profitability, budgeting, and completing the business plan.</li><li>
Assists in the completion of daily telephone reports and interpretation of the data for employees' reviews. Analyzes data and provides feedback on improving or maintaining service level for individual employees and the entire Call Center.</li><li>
Performs other duties as required with or without accommodation</li></ul> 


We offer Excellent Benefits such as:
<ul><li>
Medical, Rx, Dental, and Vision Insurance</li><li>
Retirement Profit Sharing 401K Plan</li><li>
Accident, Cancer and Hospital Indemnity Plan</li><li>
Prepaid Legal</li><li>
Voluntary Life Insurance</li><li>
Pet Discount Program</li><li>
Paid Time Off/ 11 Paid Holidays</li><li>
Tuition Reimbursement/Student Loan Paydown Program</li><li>
And so much more!</li></ul>
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul><li>
Knowledge of Credit Union products and services preferred</li><li>
Proven organizational skills,</li><li>
Ability to analyze financial data,</li><li>
Motivator, self-starter and team player</li><li>
Exhibit high degree of professionalism and confidentiality in handling and having access to sensitive information.</li><li>
Must have working knowledge of computers, strong clerical skills.</li><li>
Must have practical knowledge of MS Office, Outlook, Excel and Word.</li><li>
Strong analytical and organizational skills.</li><li>
Excellent interpersonal and communication skills.</li><li>
Strong ability to multi-task in a face paced environment.</li><li>
Must possess above average time management, problem-solving and prioritization skills. 
Education and/or Experience</li><li>
Four year degree in business/finance related subject, can substitute professional certifications and work experience for degree. High School Diploma or general education equivalent required.</li><li>
 A minimum of 5 years relevant call center supervision experience required and 5 years financial services (banking or credit union) customer service experience preferred.</li><li>
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit and use hands to handle or touch. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job may include close vision, and ability to focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li></ul></div>

Call Center and Digital Banking Manager

Northwest Bank

<div>PA0445 Williamsport, PA0725 State College Business Office 
Job Description
The C &amp; I Commercial Relationship Manager III is responsible for serving as a trusted business advisor to clients and provide a full breadth of banking solutions to meeting their financial objectives and needs while establishing a network of referral sources and Centers of Influence with regular calling efforts to generate new business opportunities. The C &amp; I Commercial Relationship Manager III is also responsible for managing a portfolio of relationships, ensuring an exceptional client experience, while appropriately managing risk, credit quality, servicing, etc. in accordance with Northwest standards and in partnership with a portfolio management team.
Essential Functions<ul><li>
Develop and expand existing commercial banking relationships</li><li>
Prospect actively and successfully bring in new relationships to Northwest</li><li>
Engage with the various product partners on a regular basis to discuss cross selling opportunities and referrals to expand and deepen client relationships</li><li>
Achieve and exceed budget goals as assigned individually and by region</li><li>
Actively participate in community and professional networking events</li><li>
Develop meaningful &ldquo;Centers of Influence&rdquo; relationships</li><li>
Establish and maintain an ongoing prospect list, and a set calling and meeting schedule for prospects, existing clients, and COIs</li><li>
Encourage existing clients to provide ongoing referrals for all types of products and services, and clients and their employees to maintain their personal banking at Northwest</li><li>
Manage a commercial loan portfolio of both credit and noncredit clients</li><li>
Make loan presentations and recommendations to Credit, team leaders, and senior line of business managers as required</li><li>
Partner with credit and portfolio management to ensure annual reviews and line of credit renewals are completed on a timely basis</li><li>
Ensure noncredit clients have appropriate treasury management and other related commercial services, and risk ratings are appropriate</li><li>
As required, collect on delinquent accounts</li><li>
Analyze financial statements and related credit material to stay apprised of client performance and assess risk on a continuous basis in conjunction with Portfolio Management</li><li>
Complete loan closings in partnership with Portfolio Management</li><li>
Ensure all credit files include current financial statements, agency reports, etc. in partnership with Portfolio Management</li><li>
Participate in continued sales, product and credit training</li><li>
Ensure compliance with Northwest&rsquo;s policies and procedures, and Federal/State regulations</li><li>
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency</li><li>
Work as part of a team</li><li>
Work with on-site equipment .</li><li>
Complete special projects as assigned</li><li>
Abide by the rules of the safety and loss prevention program</li><li>
Perform work tasks in a safe manner</li><li>
Report any and all injuries to supervisor</li><li>
Know what to do in case of an emergency</li></ul>
Education and Experience:<ul><li>
Bachelor's degree in Business, Accounting, Finance, Economics, or Marketing preferred</li><li>
6 - 8 years account relationship management experience preferred</li><li>
6 - 8 years experience consistently delivering strong sales performance preferred</li></ul> 
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.</div>

Commercial Banking Relationship Manager III

U.S. Bank

<div>At U.S. Bank, we&rsquo;re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at&mdash;all from Day One.<h2 class="jobSectionHeader">
Job Description</h2>
Our Business Banking Relationship Managers play a pivotal role in helping our business clients achieve their financial goals.
They approach each and every day with a single purpose &ndash; to do the right thing by our business clients to help them achieve their vision for success and the lives they want to lead.
They will have access to an expansive set of products and solutions to better serve our business clients today and into the future.
The responsibilities are as follows:<ul><li>
Bring new business clients to the bank through strong business development and prospecting. (65% - 70% of time)</li><li>
Be the primary advisor for our business clients with annual revenues of $2.5MM to $25MM.</li><li>
Build, develop, enrich and manage new and existing relationships with business clients.</li><li>
Deliver financial expertise and client-centric solutions that build strong, long-term relationships.</li><li>
Assess and attend to clients' banking needs.</li><li>
Obtain and process client and account information.</li><li>
Educate clients on available deposit and loan products and services.</li><li>
Recommend financial solutions based on each client&rsquo;s unique goals and needs.</li><li>
Partner effectively with Treasury Management, Merchant Services and Business Credit Card teams.</li></ul>
** U.S. Bank offers a robust, market‑leading Business Banking compensation plan that rewards the full scope of your relationship‑building efforts&mdash;from loan generation to deposit growth to fee‑based production.
If you're ready to elevate your career and maximize your earning potential, inquire today to learn more about the plan and explore the exciting opportunities available!
Basic Qualifications<ul><li>Bachelor's degree, or equivalent work experience</li><li>Four to five years of relevant experience</li></ul>
Preferred Skills/Experience<ul><li>Strong relationship management and business development abilities</li><li>Well-developed analytical and problem-solving skills</li><li>Ability to work effectively with individuals and groups across the company to manage customer relationships</li><li>Excellent presentation, verbal and written communication skills</li><li>Demonstrated business acumen with knowledge of diverse types of businesses, industries, markets, financial and economic concepts</li></ul>
Location
The role offers a hybrid/flexible schedule. If not prospecting and meeting with clients, there's an in-office expectation of 3 or more days per week with the flexibility to work outside the office location for the other days.
If there&rsquo;s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members&rsquo; whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:<ul><li>
Healthcare (medical, dental, vision)</li><li>
Basic term and optional term life insurance</li><li>
Short-term and long-term disability</li><li>
Pregnancy disability and parental leave</li><li>
401(k) and employer-funded retirement plan</li><li>
Paid vacation (from two to five weeks depending on salary grade and tenure)</li><li>
Up to 11 paid holiday opportunities</li><li>
Adoption assistance</li><li>
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law</li></ul>
Review our full benefits available by employment status here.
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $86,360.00 - $101,600.00
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.</div>

Business Banking Relationship Manager 2

PrimeWay Federal Credit Union

<div>Digital Banking Product Manager
FLSA: Exempt
 
Report To: Chief Information Officer
 
Department: Information Systems 
The Digital Banking Product Manager is a role blending Business Analysis, Project Management, and Production Support responsibilities. This individual will own, support, and enhance PrimeWay&rsquo;s online banking platform (web and mobile) and its integrations with our core banking system and other connected applications. This is a highly collaborative role, and the ideal candidate will possess strong analytical skills, excellent communication abilities, and a passion for improving digital member experiences.<div> 
Essential Job Functions:
 
Business Analysis 
<ul><li>Gather, analyze, and document business requirements from internal stakeholders.</li><li>Translate business needs into clear functional specifications and user stories.</li><li>Conduct workflow analysis and recommend process improvements for efficiency, compliance, and user experience.</li><li>Maintain process documentation, procedures, and system diagrams.</li><li>Project Management</li><li>Lead digital strategy: Plan, coordinate, and execute projects related to online banking enhancements, integrations, and feature releases.</li><li>Develop and manage project timelines, deliverables, and communication plans.</li><li>Facilitate discussions with stakeholders, end users, IT teams, and vendors to ensure alignment of requirements and deadlines.</li><li>Design testing strategies, engage in end user testing and supervise execution of test plans</li><li>Production Support</li><li>Serve as the primary triage point for online banking support issues.</li><li>Troubleshoot, analyze, and resolve system problems, coordinating with vendors or internal teams as needed.</li><li>Monitor application performance and proactively address potential issues.</li><li>Manage incident communication and follow up with internal users.</li><li>Vendor &amp; System Integration Support</li><li>Coordinate with third party financial technology vendors on system updates, integrations, and troubleshooting.</li><li>Ensure successful operation of interfaces between online banking, core banking, and ancillary systems.</li><li>Assist in evaluating new vendor capabilities and integration opportunities.</li><li>Evaluate and Demonstrate Capabilities</li><li>Track, monitor, and report results on PrimeWay&rsquo;s online banking product capabilities. This may include member satisfaction, gaps, weaknesses, and areas for improvement.</li><li>Involve relevant internal teams to see what can be improved or added to supplement experience for members and staff.</li><li>Facilitate focus groups to measure desires of a digital product offering and manage experiences.</li></ul> 
</div><ul><li>Abilities</li><li>Strong written and verbal communication skills.</li><li>Ability to document technical and business processes clearly and professionally.</li><li>Strong attention to detail in both technical and non technical capacity.</li><li>Ability to organize, coordinate, and manage multiple concurrent tasks and projects.</li><li>Ability to work independently and collaboratively within cross functional teams.</li><li>Adaptable to evolving technologies, business priorities, and member needs.</li></ul><div><ul><li> 
Experience:</li><li>Bachelor&rsquo;s degree required; relevant experience may be considered in lieu of education.</li><li>5+ years of experience in business analysis, project management, or application support.</li><li>Experience with online banking systems and core banking platforms preferred.</li><li>Prior experience working with vendors and third party integrations.</li><li>Understanding of SDLC, Agile methodologies, and digital banking technologies.</li><li>Proficiency in Microsoft Excel, Visio, and standard project management tools.</li></ul></div><div>
ADA Requirements 
<ul><li>Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs. Must be capable of climbing/descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6 to 8 hours per day. Must be able to work extended hours whenever required or requested by management. Must by capable of regular, reliable and timely attendance.</li></ul></div></div>

Digital Banking Product Manager

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