banking officer

Early Approve Commercial Broker

The Sales Officer is responsible for promoting and selling banking products such as credit cards, personal loans, and other financial services to potential customers. The role involves achieving monthly sales targets, maintaining strong client relationships, and ensuring compliance with all bank and company policies.Key Responsibilities:<ul><li>Promote and sell banking products (credit cards, personal loans, accounts, etc.) to new and existing customers.</li><li>Achieve and exceed assigned monthly sales targets.</li><li>Identify potential clients through cold calling, field visits, and referrals.</li><li>Maintain a thorough understanding of bank products, features, and benefits.</li><li>Assist customers in completing application forms and required documentation.</li><li>Ensure all customer information is accurately captured and submitted in line with compliance standards.</li><li>Build and maintain long-term customer relationships to ensure repeat business and referrals.</li><li>Coordinate with internal teams and banks for smooth processing and approvals.</li><li>Provide excellent customer service and post-sales support.</li><li>Participate in training sessions, daily meetings, and team briefings.</li></ul>Qualifications &amp; Experience:<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field (preferred).</li><li>Minimum 1&ndash;2 years of experience in direct sales / outdoor sales, preferably in banking or financial services.</li><li>Freshers with strong communication and interpersonal skills may also apply.</li></ul>Skills &amp; Competencies:<ul><li>Strong communication and negotiation skills.</li><li>Confident, self-motivated, and target-oriented.</li><li>Ability to work under pressure and meet deadlines.</li><li>Professional attitude and presentable appearance.</li><li>Basic computer and documentation skills.</li></ul>Performance Targets:<ul><li>Minimum of 5 booked cards per month (as per company sales target policy).</li></ul>Job Types: Full-time, PermanentPay: AED4,000.00 - AED8,000.00 per month

Banking Officer

United Arab Bank

<div>
 
 
 Job Purpose
 
 :
 
 
 
 
 
 The Sales and Service Officer plays a key role in driving UAB&rsquo;s Retail Banking growth by acquiring new customers, cross-selling products, meeting targets for Credit Cards, Loans, Top-ups, Islamic Finances and onboarding new customers. The role ensures excellent customer service and contributes to a positive customer experience by addressing inquiries and resolving issues promptly, while promoting the bank&rsquo;s products and services as appropriate, and maintaining compliance with CPR regulations ensuring the overall success of branch banking services.
 
 
 
 
 
 
 Principal Accountabilities
 
 :
 
 
 
 
 
 
 Customer Service
 
 :
 
 
 Deliver high-quality, courteous, and efficient service to customers, ensuring a positive banking experience. Act as the first point of contact, providing a professional and welcoming environment. Address customer inquiries, resolve issues promptly and escalate complex concerns to appropriate channels as needed, while promoting the bank&rsquo;s products and services. Treat customers fairly and ensure to adherence to CPR regulation and specially handling people of determination and customer complaints.
 
 
 
 
 
 
 Account Maintenance
 
 :
 
 
 Provide full account services including assisting with account opening, closure, KYC updates, loan/financing settlements, credit card cancellations and handling ATM related inquiries and requests to ensure all documentation is accurate and complete while delivering exceptional service across all banking products and services.
 
 
 
 
 
 
 Product Knowledge
 
 :
 
 
 Maintain comprehensive up to date knowledge of the bank&rsquo;s full range of products and services, including loans/financings, credit cards, deposits, insurance, digital banking and Islamic banking solutions. Understand product features, benefits, terms, and eligibility criteria to effectively address customer inquiries and provide personalized recommendations. Stay informed about new product launches, policy updates and market trends to proactively meet customer needs and contribute to achieving branch targets. Collaborate with colleagues to share insights and ensure consistent messaging about the bank&rsquo;s offerings.
 
 
 
 
 
 
 Customer Retention
 
 :
 
 
 Build and maintain strong relationships with customers by delivering exceptional service and addressing their needs effectively and act as a trusted advisor offering guidance on financial decisions and ensuring customers feel valued and supported, contributing to higher retention rates. Proactively follow up on customer feedback, resolve issues promptly to enhance their overall experience and loyalty. Educate customers about value added services and alternative channels, such as mobile banking and self-service options to improve customer satisfaction.
 
 
 
 
 
 
 Complaint Resolution
 
 :
 
 
 Handle customer complaints professionally and efficiently by actively listening, understanding their concerns and providing timely solutions. Ensure all complaints are resolved in line with bank policies and escalate complex issues to the appropriate department when necessary. Maintain clear communication with customers throughout the resolution process to ensure their satisfaction and reinforce trust.
 
 
 
 
 
 
 Compliance and Risk Management
 
 :
 
 
 Ensure strict compliance with bank policies, procedures, and regulatory requirements, including all Central Bank regulations, to protect customer information and assets. Identify and report suspicious transactions or potential fraud in line with the bank&rsquo;s anti-money laundering (AML), know your customer (KYC), and risk management procedures. Adhere to all guidelines to ensure timely account or asset closures and meet the required turnaround time (TAT). Ensure compliance to CBUAE regulations at all times as applicable.
 
 
 Compliance and Adherence to Consumer Protection Regulation and Standards:
 
 <ul>
 <li>
 Ensure that CPR guidelines are being followed 100% at all times. Any breach identified is reported to Head of Consumer Protection immediately.
 </li>
 <li>
 Ensure all trainings related to CPR are completed. This also includes Islamic banking and Sharia training.
 </li>
 <li>
 Ensure adherence to the guideline for people of determination and vulnerable people.
 </li>
 <li>
 Ensure customer complaints are logged and resolved on timely basis.
 </li>
 </ul>
 
 
 
 
 
 Record Keeping and Documentation
 
 :
 
 
 Maintain accurate records of transactions and ensure proper documentation of all activities. Follow internal procedures for filing and reporting as per the bank&rsquo;s standards for audits and compliance.
 
 
 
 
 
 
 Cross-Selling and Recommendation
 
 :
 
 
 Identify customer needs and recommend the bank&rsquo;s products and services that may enhance the customer&rsquo;s banking experience. Refer customers to branch manager or specialized departments when appropriate.
 
 
 
 
 
 
 Team Collaboration
 
 :
 
 
 Work collaboratively with branch staff to support overall branch operations and customer satisfaction. Communicate effectively with team members, sharing insights and information to improve processes and address any customer issues collectively. Foster a positive work environment by supporting colleagues and contributing to a team-focused culture.
 
 
 
 
 
 
 Continuous Improvement
 
 :
 
 
 Actively participate in training and development programs to enhance knowledge of bank products, policies, and customer service standards. Provide feedback to improve processes and customer service delivery with an emphasis on compliance, risk management, and customer protection.
 
 
 
 
 
 
 Technology Proficiency:
 
 
 
 Efficiently use the bank&rsquo;s digital platform efficiently to process transactions and manage customer queries, ensuring high productivity and service efficiency. Actively promote alternative channels such as the digital lobby, mobile banking and internet banking to enhance the customer experience and encourage customers to adopt convenient banking solutions.
 
 
 
 
 
 
 Job Requirement (Qualification/Experience)
 
 :
 
 
 
 
 <ul>
 <li>
 A Bachelor&rsquo;s Degree in Business Administration, Finance, Accounting or related field.
 </li>
 <li>
 Additional certifications in banking or customer service.
 </li>
 <li>
 Minimum 2- 3 years of experience in a retail banking or branch banking environment.
 </li>
 <li>
 Proven track record in customer service and sales roles.
 </li>
 <li>
 Strong interpersonal and communication skills.
 </li>
 </ul>
 
 
</div>

Sales & Service Officer, Branch Banking - Abu Dhabi, Retail Banking

ahlibank

<div>
 
 SUMMARY OF ROLE:
 
 
 The MIS Officer plays a critical role in supporting the Corporate Banking division by designing, managing, and maintaining a comprehensive Management Information System (MIS). This role focuses on ensuring data accuracy, generating actionable insights, and enhancing the efficiency and effectiveness of the department&rsquo;s operations. The ideal candidate will bring substantial experience and the ability to handle complex data requirements, ensuring that business needs are met with precision and timeliness.
 
 
 
 KEY RESPONSIBILITIES
 
 
 
 Advanced Data Analytics and Modeling:
 
 
 &bull; Develop predictive models and dashboards to support strategic decision-making.
 
 &bull; Perform scenario analyses to anticipate market trends and assess potential business outcomes.
 
 &bull; Utilize advanced statistical tools and techniques to interpret complex data.
 
 
 
 Strategic Reporting and Insights:
 
 
 &bull; Create comprehensive reports for senior management, detailing business performance, operational efficiency, and market positioning.
 
 &bull; Provide insights and recommendations for optimizing revenue streams, cost management, and risk mitigation.
 
 
 
 System Enhancement and Integration:
 
 
 &bull; Collaborate with IT and external vendors to integrate new systems and software that enhance data collection and reporting capabilities.
 
 &bull; Ensure seamless integration of MIS tools with existing enterprise systems.
 
 &bull; Test, troubleshoot, and implement system upgrades to maintain operational continuity.
 
 
 
 Data Governance and Security:
 
 
 &bull; Develop and enforce policies and procedures for data access, usage, and security.
 
 &bull; Regularly review and audit data systems to ensure compliance with organizational standards and external regulations.
 
 &bull; Proactively identify and mitigate risks associated with data management.
 
 
 
 Performance Monitoring:
 
 
 &bull; Track and evaluate the performance of key business units against established benchmarks.
 
 &bull; Design KPIs and performance scorecards to monitor progress and align departmental objectives with organizational goals.
 
 &bull; Provide detailed variance analysis and recommend corrective actions.
 
 
 
 Project Management:
 
 
 &bull; Lead or contribute to cross-functional projects focused on data-driven innovations and efficiency improvements.
 
 &bull; Manage project timelines, resources, and deliverables to ensure successful implementation of MIS-related initiatives
 
 
 
 Stakeholder Engagement:
 
 
 &bull; Act as a liaison between Corporate Banking and other departments to ensure alignment of MIS activities with organizational needs.
 
 &bull; Provide consultation to managers and executives on leveraging MIS data to achieve business objectives.
 
 
 
 Regulatory and Compliance Reporting:
 
 
 &bull; Prepare and submit regulatory reports in compliance with local and international standards.
 
 &bull; Stay updated on regulatory changes and adapt reporting frameworks accordingly.
 
 
 
 Market and Competitor Analysis:
 
 
 &bull; Conduct data-driven market and competitor analyses to identify growth opportunities and competitive advantages.
 
 &bull; Translate market intelligence into actionable strategies for the Corporate Banking division.
 
 
 
 
 Requirements
 
 
 &bull; Bachelor&rsquo;s Degree in Business Administration, Business Management, or Management Information Systems
 
 &bull; 5 years of relevant experience in MIS report
 
 
 
 
</div>

MIS Officer - Corporate Banking

IDFC FIRST Bank

<div>
 
 Job Requirements
 
 
 
 
 Job Requirements
 
 
 
 
 Job Title &ndash;
 
 Associate Relationship Manager-Group
 
 
 
 Business Unit
 
 - Retail Banking-Rural Banking
 
 
 
 Function
 
 - Rural Sales
 
 
 
 Job Purpose
 
 
 
 The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to support the Relationship Manager in identifying prospective customers and converting them into real business opportunities. The role bearer is responsible for helping create Joint Liability Groups and centres and manage them through the formation, disbursal and collection phases while driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship.
 
 
 
 Roles &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Manage zoning activity to map household needs in villages and areas allocated.
 </li>
 <li>
 Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual group loan booking targets.
 </li>
 <li>
 Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements.
 </li>
 <li>
 Contribute to penetration of liabilities business in Rural markets through lead generations and account opening as per needs of customer.
 </li>
 <li>
 Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship.
 </li>
 <li>
 Maintain high collections efficiency through discipline and drive.
 </li>
 <li>
 Monitor preparation of accurate documentation of loans and saving account.
 </li>
 <li>
 Coordinate with operations officer to ensure timely and accurate data entry.
 </li>
 <li>
 Ensure compliance as per the bank requirements.
 </li>
 <li>
 Conduct field audits and customer verifications to ensure high quality of accounts.
 </li>
 <li>
 Gather Latest Market intelligence and track and benchmark against best practices in competitor banks.
 </li>
 <li>
 Recommend process changes in order to improve service efficiency and quality across the branch network.
 </li>
 <li>
 Provide support for implementation of livelihood advancement and community development initiatives.
 
 
 </li>
 </ul>
 
 Secondary Responsibilities
 
 
 
 <ul>
 <li>
 Recommend process changes in order to improve service efficiency and quality across the branch network.
 </li>
 <li>
 Provide support for implementation of livelihood advancement and community development initiatives.
 
 
 </li>
 </ul>
 
 Key Success Metrics
 
 
 
 Customer Acquisition targets, Cross sell targets.
 
 
 
 Educational Qualifications
 
 
 
 Bachelors in Math&rsquo;s / Commerce / Arts / Science / Biology / Business / Computers / Engineering / Management / any other.
 
 
 
 Experience
 
 
 
 0 - 5 years of relevant branch banking experience.
</div>

Associate Relationship Manager-Group

First Citizens State Bank

<div>Business Development Officer

The Business Development Officer is responsible for developing, implementing, and managing cash management products and services that meet the needs of commercial and small business clients. This individual will identify new business opportunities, deepen existing relationships, and help drive deposit growth.

Key Responsibilities
<ul><li>
Proactively identify, pursue, and acquire new commercial deposit and cash management relationships as well as partner with lenders and branch managers to identify cross sell opportunities.</li><li>
Conduct prospecting, networking, and participation in community and industry events to build visibility and relationships.</li><li>
Maintain an active pipeline of new business opportunities through relationship calling and targeted marketing efforts.</li></ul>
<ul><li>Consult with clients to assess cash flow needs and recommend appropriate products such as ACH origination, remote deposit capture, online banking, positive pay, merchant services, and sweep accounts.</li><li>
Manage the onboarding and implementation process for new clients, ensuring timely and accurate setup of treasury products and services.</li></ul>

Education &amp; Experience:
<ul><li>
Bachelor&rsquo;s degree in Business, Finance, or related field preferred.</li><li>
Minimum of 5+ years of experience in cash management, or commercial banking.</li></ul>

Skills &amp; Competencies:
<ul><li>
Strong understanding of commercial deposit products, treasury management systems, and banking operations.</li><li>
Excellent consultative sales, presentation, and negotiation skills.</li><li>
Ability to analyze client financial needs and recommend effective solutions.</li><li>
High level of professionalism, initiative, and customer service orientation.</li><li>
Strong organizational and time management skills with attention to detail.</li><li>
Proficiency with Microsoft Office and online banking platforms.</li></ul></div>

Business Development Officer

First Abu Dhabi Bank

Job Title Customer Retention and Loan Processing Officer Dubai, UAE Job Description Customer Retention and Loan Processing Officer Dubai, UAE Role Summary First Abu Dhabi Bank (FAB) is seeking a dedicated Customer Retention and Loan Processing Officer to manage loan documentation, customer interactions, and application processing. This Dubai-based role involves supporting loan settlements, conducting document verification, submitting applications, and enhancing customer retention through effective engagement and service delivery. Job Details Location: United Arab Emirates Location: Dubai Industry: Banking / Mortgage Professionals Function: Customer Service Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full-time What You ll Do * Collect, verify, and process customer documents with precision and compliance * Review originals, validate authenticity, and apply required certifications * Manage DD settlements for competitor acquisitions and input applications into CAS and LMS * Explain loan features and approvals to customers, including interest, bullet loans, and terms * Upload documents into the Document Management System (DMS) and log case progress into MIS * Provide daily, weekly, and monthly status reports to management * Coordinate with internal teams to ensure timely case disbursement * Identify retention opportunities and escalate concerns or competitor insights * Ensure safe custody of originals and flag any unethical behavior to management * Assist customers at branch or retention center, guiding them in filling forms and understanding offerings * Comply with all policies and maintain service quality standards * Support other team members when needed and provide administrative assistance Ideal Profile * Bachelor s degree required * 1 2 years of experience in banking or similar financial services role * Proficient in UAE banking systems, document compliance, and product features * Excellent negotiation and customer service skills * Able to perform basic financial screening and client profiling * Collaborative, organized, and attentive to operational detail * Strong interpersonal and reporting capabilities * Knowledge of campaign handling, loan structures, and digital banking tools

Customer Retention and Loan Processing Officer

<div>
 
 Job Requirements
 
 
 
 
 Job Description
 
 
 
 
 Job Title &ndash;
 
 Associate Relationship Officer
 
 
 
 Place of work
 
 -Karnataka/Chhattisgarh/Odisha/Rajasthan/Gujarat/Madhya Pradesh/Andhra Pradesh
 
 
 
 Business Unit
 
 &ndash; Retail Banking-Rural Banking
 
 
 
 Function
 
 - Rural Sales
 
 
 
 Job Purpose
 
 
 
 The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to support Relationship Manager in identifying Business owners / entrepreneurs in the defined catchment and assessing their business loan needs. The role bearer is responsible for driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals.
 
 
 
 Responsibilities
 
 
 
 
 Roles &amp; Responsibilities:
 
 
 
 <ul>
 <li>
 Manage zoning activity to map household needs in villages and areas allocated
 </li>
 <li>
 Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual group loan booking targets
 </li>
 <li>
 Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements
 </li>
 <li>
 Contribute to penetration of liabilities business in Rural markets through lead generations and account opening as per needs of customer
 </li>
 <li>
 Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship
 </li>
 <li>
 Nudge behavioral changes in customers to drive them towards online banking
 </li>
 <li>
 Maintain high collections efficiency through discipline and drive
 </li>
 <li>
 Monitor preparation of accurate documentation of loans and saving account.
 </li>
 <li>
 Coordinate with operations officer to ensure timely and accurate data entry
 </li>
 <li>
 Ensure compliance as per the bank requirements
 </li>
 <li>
 Conduct field audits and customer verifications to ensure high quality of accounts
 
 
 </li>
 </ul>
 '-Maintain knowledge on all bank products, credit standards, services and trends and provide efficient customer services.
 
 
 <ul>
 <li>
 Recommend process changes in order to improve service efficiency and quality across the branch network
 </li>
 <li>
 Provide support for implementation of livelihood advancement and community development initiatives.
 
 
 </li>
 </ul>
 
 Educational Qualifications
 
 
 
 Graduation-Any
 
 
 Post Graduation-Optional
 
 
 
 Experience
 
 
 
 0-1 years of relevant branch banking experience, fresher&rsquo;s can apply.
</div>

Associate Relationship Officer

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