banking services officer

ASK Development

Job Description:One of our clients is seeking enthusiastic and customer-focused individuals to join our team as Phone Banking Officers at our Call Center in Lahore. This role involves providing exceptional customer service, assisting with banking inquiries, and promoting our financial products over the phone. Key Responsibilities:<ul><li>Handle inbound and outbound calls to provide information on banking products and services.</li><li>Assist customers with account inquiries, transactions, and technical support for digital banking.</li><li>Resolve customer complaints effectively while maintaining a high standard of customer satisfaction.</li><li>Cross-sell relevant banking products, including credit cards, loans, and deposit accounts.</li><li>Ensure compliance with banking regulations and maintain data security.</li><li>Record customer interactions and feedback accurately in the CRM system.</li><li>Requirements:</li><li>Qualification: Minimum bachelor&rsquo;s degree in any discipline.</li><li>Age: Maximum 35 years (Those above 35 please don't apply)</li><li>Experience: Fresh graduates or candidates with relevant call center experience are encouraged to apply.</li><li>Skills: Excellent communication skills in English and Urdu, strong problem-solving abilities, and a customer-centric approach.Interested candidates can apply by submitting their updated resume on Indeed</li></ul>or emailing it to ehr2@askdevelopment.org. Please mention &ldquo;Phone Banking Officer &ndash; Lahore&rdquo; in the subject lineLocation: Citi Tower, Gulberg 2, LahoreJob Type: Full-timePay: Rs40,000.00 - Rs42,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Lahore Gulberg Colony (Required)</li></ul>Work Location: In person

Phone Banking Officer

Early Approve Commercial Broker

Job Purpose:The Banking QA Officer- responsible for conducting verification and compliance calls to customers to ensure that all banking sales processes follow regulatory guidelines, bank policies, and ethical standards. The role helps protect the bank and company from mis-selling, fraud, and regulatory violations.Key Responsibilities:<ul><li>Make compliance and verification calls to customers after sales submission</li><li>Confirm customer consent, product understanding, and accuracy of details shared by sales staff</li><li>Verify key information such as:</li><li>Product applied (credit card / loan / banking product)</li><li>Fees, charges, and benefits explained</li><li>Salary, employer, and personal details</li><li>Ensure no misrepresentation, false promises, or misleading commitments were made</li><li>Record call outcomes accurately in CRM / compliance system</li><li>Flag non-compliance, discrepancies, or suspicious cases to the Compliance Manager</li><li>Coordinate with sales teams for corrections or clarifications when required</li><li>Maintain call logs, recordings, and compliance reports</li><li>Follow UAE Central Bank regulations and partner bank compliance policies</li><li>Maintain confidentiality of customer and banking data at all times</li></ul>Skills &amp; Competencies:<ul><li>Strong verbal communication skills (English mandatory; Hindi/Urdu/Arabic is an advantage)</li><li>Good listening and questioning skills</li><li>Attention to detail and accuracy</li><li>Basic knowledge of banking products (credit cards, loans, accounts)</li><li>Ability to handle customer objections professionally</li><li>Ethical mindset with strong compliance awareness</li><li>Basic computer knowledge (CRM, Excel, call systems)</li></ul>Qualifications &amp; Experience:<ul><li>Minimum High School / Bachelor&rsquo;s degree preferred</li><li>1&ndash;2 years experience in:</li><li>Banking compliance</li><li>Quality assurance</li><li>Verification or call audit role</li><li>Experience in UAE banking or DSA environment is a strong advantage</li></ul>Working Conditions:<ul><li>Office-based role</li><li>Fixed working hours as per company policy</li><li>Performance monitored through call quality and accuracy</li></ul>Key Performance Indicators (KPIs):<ul><li>Number of compliance calls completed daily</li><li>Accuracy and quality of call verification</li><li>Compliance error detection rate</li><li>Timely reporting and documentation</li><li>Adherence to regulatory and bank standards</li></ul>Job Types: Full-time, PermanentPay: Up to AED2,500.00 per month

Banking QA Officer – Tele Verification

FinRidge Commercial Brokers

At Finridge Commercial Brokers, We Pride Ourselves On Being One Of The Most Dependable And Trustworthy Banking Partners You Can Rely On. Our Top Priority Is Delivering An Exceptional Customer Experience By Tailoring Bespoke Financial Solutions That Cater To Your Individual Needs.We seeking for an experienced and dynamic Banking Sales Officer to join our team.Responsibilities:- Actively prospect for new customers by identifying opportunities through various channels (direct visits, referrals and cold calls).- Promote and sell the banking products, explaining features, benefits, and eligibility criteria to potential customers- Build and maintain strong relationships with customers by providing tailored credit card solutions and personalized service.- Conduct market research to identify potential clients and their needs- Provide excellent customer service to clients.- Maintain confidentiality of customer information and bank&rsquo;s informationWhat we are offering :<ul><li>Competitive salary with performance-based incentives</li><li>Employment visa.</li><li>Medical Insurance package.</li></ul>Qualifications:<ul><li>A minimum of 6 Months of experience of managing banking products.</li><li>Minimum 1 years of in the banking sector</li></ul>Job Type: Full-timeExperience:<ul><li>Sales: 1 year (Preferred)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Banking Sales Officer

Job Description:We are seeking a dynamic and goal-driven Relationship Officer to promote and sell the company&rsquo;s banking products to potential customers. The ideal candidate will possess strong communication skills, a customer-centric mindset, and the ability to meet monthly sales targets in a competitive market.Key Responsibilities:<ul><li>Promote and sell banking products to prospective clients through field visits, referrals, and outbound calls.</li><li>Build and maintain strong, long-term customer relationships to enhance product reach and customer loyalty.</li><li>Handle customer inquiries effectively, provide clear product explanations, and assist with documentation and application processing.</li><li>Maintain a robust sales pipeline, prepare daily sales activity reports, and collaborate with team leaders to achieve individual and team targets.</li><li>Demonstrate proactive attitude, persuasive selling techniques, and exceptional customer service at all times.</li><li>Stay updated on product features, promotions, and competitor offerings to position products effectively.</li></ul>Qualifications &amp; Skills:<ul><li>Any Bachelor&rsquo;s Degree.</li><li>Fluent in English (additional languages are an advantage).</li><li>Strong communication, negotiation, and customer-handling skills.</li><li>Freshers with a passion for sales are welcome to apply.</li></ul>Compensation:Salary: AED 3,000 + Attractive Commission based on target achievement.Job Types: Full-time, PermanentPay: AED3,000.00 - AED5,000.00 per month

Relationship Officer- Banking

HSBC

<div><div>Payment Services officer (19781)</div><div></div> 
Some careers open more doors than others.
If you&rsquo;re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.
We are currently seeking an experienced professional to join our team. 
In this role you will be:<ul><li>
To handle day to day all Payment related activities</li><li>
To monitor and control Group Service Center &ldquo;GSC&rdquo; and provide support to undertake all complex processing within the section.
</li><li>To provide quality service to achieve maximum customer satisfaction by correctly interpreting &amp; processing instructions.
</li><li>An acceptable/agreed volume of work is handled contributing to the achievement of the sections performance targets</li><li>
To ensure that tasks are prioritized, processed and completed in accordance with procedures</li><li>
Common frauds/errors/irregular transactions are identified, and appropriate action is taken in accordance with procedures</li><li>
To ensure that a general level of awareness about Money Laundering and other legal and regulatory requirements are always maintained</li><li>
Knowledge and experience are shared with colleagues, aiding on referred/technical issues</li><li>
To ensure a high-quality service, in line with procedures and compliance guidelines, to achieve maximum customer satisfaction by prompt and accurate processing of related documentation</li><li>
Assume any other responsibilities assigned by the superiors.</li><li>
To build strong internal customer relationships and provide efficient and high-quality service.</li><li>
To guide and attend to customer queries appropriately.</li><li>
To ensure doing AML, WOLF and UV check as per compliance procedures.
</li><li>To be fully aware and comply with the regulatory requirements.</li></ul> 
To be successful in the role, you should meet the following requirements:<ul><li>
0-2 years&rsquo; experience</li><li>
University degree/Diploma</li><li>
Excellent customer service and interpersonal skills.</li><li>
Computer skills</li><li>
General understanding of Financial Institutions and Payment Systems</li></ul> 
For further details and application information please visit our careers site, searching under reference number 19781.<div> 
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website</div><div></div><div> 
Issued by The Hong Kong and Shanghai Banking Corporation Limited</div></div>

Payment Services officer

Mobilink Bank

<div>
 
 
 Department:
 
 Branch Operations- IMD
 
 
 
 Reports To:
 
 Executive Manager Branch Operations
 
 
 
 Job Grade:
 
 OG-I
 
 
 
 Total Positions:
 
 01
 
 
 
 Location:
 
 Peshawar Saddar - Islamic Branch
 
 
 
 
 
 
 What is Banking Services Manager Islamic - MMBL?
 
 
 
 As a Banking Services Manager (BSM), you will be responsible for driving asset and liability business growth, ensuring effective financial planning, and managing branch operations in a Shariah-compliant manner. You will lead a branch team to achieve sales and profitability objectives, strengthen customer relationships, and maintain compliance with Islamic banking standards and SBP regulations.
 
 
 
 
 
 
 What does a Banking Services Manager Islamic &ndash; MMBL does?
 
 
 <ul>
 <li>
 Lead and uplift the branch operations team and act as a true supervisor of branch affairs.
 </li>
 <li>
 Work in close liaison with Branch Manager to achieve optimum results .
 </li>
 <li>
 To supervise &amp; administer the operations of branch in a manner that bank's policies procedure and SBP prudential Regulations are fully adhered
 
 including Shariah compliance guidelines
 
 .
 </li>
 <li>
 To create a working environment where customer get best attention and service.
 </li>
 <li>
 To ensure staff under domain is working in line with Islamic Banking SOP's, controls and ensure to recommend timely rotation of staff.
 </li>
 <li>
 To ensure that concept of dual control is fully adhered and secrecy of cash safe keys and test keys/passwords are not compromised.
 </li>
 <li>
 All system related inputs/outputs are signed jointly and output/input reports are properly sealed and kept in record.
 </li>
 <li>
 To attend auditors (Internal/External/SBP), Internal Control and arrange compliance of their reports with in timelines.
 </li>
 <li>
 To observe cash in safe/cash on counter limits.
 </li>
 <li>
 To prepare and submit all MIS/Confirmations as and when required. To attend customer's complaints for their timely resolution.
 </li>
 <li>
 To ensure that account balancing is carried out on independent basis and outstanding items in all suspense, excess, shortage, prepaid expenses accounts are reviewed and balanced as per actual on monthly basis
 </li>
 <li>
 Maintenance and balancing of Security Stationary periodically as per SOP.
 </li>
 <li>
 Supervise and Maintain record of all account opening and its related operations.
 </li>
 <li>
 To ensure daily balancing of cash book, vault and necessary reports are prepared.
 </li>
 <li>
 To arrange handling of all departments and not limited to Deposits, Cash tellers, Bills, Inward/Outward Clearing/Remittances, HRD, Credits, Jazz Cash, Borrower/Nonborrower accounts, Recoveries and all other Islamic Banking Activities in a manner that internal control remains in place, customers remain satisfied and operational risks are minimized
 
 with adherence to Islamic principles
 
 .
 </li>
 <li>
 Authorization and supervision of all type of financial and non-financial transactions requests on the system on real time by ensuring no transaction Is left unauthorized at day end.
 </li>
 <li>
 Ensure proper staff backup is available for critical position.
 </li>
 <li>
 Ensure staff punctuality and adherence to bank dress code.
 </li>
 <li>
 To nominate staff for training in consultation with LM
 </li>
 <li>
 To maintain close co-ordination and cooperation between departments of Bank for smooth conduct of bank's business.
 </li>
 <li>
 To keep an eye on staff behavior and activities and report if any suspiciousness is observed.
 </li>
 <li>
 Supervise custody and record keeping Of PDC's, Gold, Pass Books, Duplicate Keys, ATM Combination Codes and any security.
 </li>
 <li>
 To manage HR and admin related matters of branch staff.
 </li>
 <li>
 Ensure that all the processes are completed successfully before the end of the day and physical vouchers are checked, tallied and stitched with User Activity Reports on daily basis.
 </li>
 <li>
 Any other duty assigned by Line Manager.
 </li>
 </ul>
 
 
 
 
 
 What are we looking for, and what does it take to be a Banking Services Manager Islamic - MMBL?
 
 
 
 
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 Hold a Bachelor&rsquo;s degree in marketing or commerce from a reputable Institution. MBA will be preferable (Subject to approval).
 </li>
 <li>
 Have a minimum of 5 years of relevant work experience,
 
 with prior experience in Islamic banking highly preferred
 
 .
 </li>
 <li>
 Diploma/ certification in Islamic Banking will be given preference.
 </li>
 </ul>
 
 
 
 
 
 Essential Skills:
 
 
 <ul>
 <li>
 Knowledge of Islamic Banking &amp; practices
 </li>
 <li>
 Proficient in MS Office
 </li>
 <li>
 Strong analytical skills
 </li>
 <li>
 Team management
 </li>
 <li>
 Time management
 </li>
 <li>
 Negotiation skills
 </li>
 <li>
 Customer Relationship
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Sound communication and interpersonal skills
 </li>
 </ul>
 
 
 
 
 
 Desirable Skills:
 
 
 <ul>
 <li>
 Skilled in business planning, retail banking and customer service
 </li>
 <li>
 Thorough understanding of compliance and regulatory requirements for bank
 
 including Shariah compliance and Islamic banking regulations.
 
 </li>
 </ul>
 
 
 
 
 About MMBL:
 
 
 
 
 
 Mobilink Microfinance Bank Ltd. is providing banking services to over 48 million registered users including 20+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 114 branches and 270,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan instalments), mobile wallets, insurance, G2P, B2B &amp; B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.
 
 
 
 
 
 Why Join MMBL?
 
 
 
 
 
 This is an opportunity for someone who is passionate about making a difference and playing a key role in driving transformative change. Our team is committed to empowering millions with the tools necessary to succeed in the digital age, and we're looking for a talented individual to join us in this endeavor.
 
 
 
</div>

Banking Services Manager - Islamic

<div>
 
 
 Department:
 
 Branch Operations- IMD
 
 
 
 Reports To:
 
 Executive Manager Branch Operations
 
 
 
 Job Grade:
 
 OG-I
 
 
 
 Total Positions:
 
 01
 
 
 
 Location:
 
 Karachi Saddar - Islamic Branch
 
 
 
 
 
 
 What is Banking Services Manager Islamic - MMBL?
 
 
 
 As a Banking Services Manager (BSM), you will be responsible for driving asset and liability business growth, ensuring effective financial planning, and managing branch operations in a Shariah-compliant manner. You will lead a branch team to achieve sales and profitability objectives, strengthen customer relationships, and maintain compliance with Islamic banking standards and SBP regulations.
 
 
 
 
 
 
 What does a Banking Services Manager Islamic &ndash; MMBL does?
 
 
 <ul>
 <li>
 Lead and uplift the branch operations team and act as a true supervisor of branch affairs.
 </li>
 <li>
 Work in close liaison with Branch Manager to achieve optimum results .
 </li>
 <li>
 To supervise &amp; administer the operations of branch in a manner that bank's policies procedure and SBP prudential Regulations are fully adhered
 
 including Shariah compliance guidelines
 
 .
 </li>
 <li>
 To create a working environment where customer get best attention and service.
 </li>
 <li>
 To ensure staff under domain is working in line with Islamic Banking SOP's, controls and ensure to recommend timely rotation of staff.
 </li>
 <li>
 To ensure that concept of dual control is fully adhered and secrecy of cash safe keys and test keys/passwords are not compromised.
 </li>
 <li>
 All system related inputs/outputs are signed jointly and output/input reports are properly sealed and kept in record.
 </li>
 <li>
 To attend auditors (Internal/External/SBP), Internal Control and arrange compliance of their reports with in timelines.
 </li>
 <li>
 To observe cash in safe/cash on counter limits.
 </li>
 <li>
 To prepare and submit all MIS/Confirmations as and when required. To attend customer's complaints for their timely resolution.
 </li>
 <li>
 To ensure that account balancing is carried out on independent basis and outstanding items in all suspense, excess, shortage, prepaid expenses accounts are reviewed and balanced as per actual on monthly basis
 </li>
 <li>
 Maintenance and balancing of Security Stationary periodically as per SOP.
 </li>
 <li>
 Supervise and Maintain record of all account opening and its related operations.
 </li>
 <li>
 To ensure daily balancing of cash book, vault and necessary reports are prepared.
 </li>
 <li>
 To arrange handling of all departments and not limited to Deposits, Cash tellers, Bills, Inward/Outward Clearing/Remittances, HRD, Credits, Jazz Cash, Borrower/Nonborrower accounts, Recoveries and all other Islamic Banking Activities in a manner that internal control remains in place, customers remain satisfied and operational risks are minimized
 
 with adherence to Islamic principles
 
 .
 </li>
 <li>
 Authorization and supervision of all type of financial and non-financial transactions requests on the system on real time by ensuring no transaction Is left unauthorized at day end.
 </li>
 <li>
 Ensure proper staff backup is available for critical position.
 </li>
 <li>
 Ensure staff punctuality and adherence to bank dress code.
 </li>
 <li>
 To nominate staff for training in consultation with LM
 </li>
 <li>
 To maintain close co-ordination and cooperation between departments of Bank for smooth conduct of bank's business.
 </li>
 <li>
 To keep an eye on staff behavior and activities and report if any suspiciousness is observed.
 </li>
 <li>
 Supervise custody and record keeping Of PDC's, Gold, Pass Books, Duplicate Keys, ATM Combination Codes and any security.
 </li>
 <li>
 To manage HR and admin related matters of branch staff.
 </li>
 <li>
 Ensure that all the processes are completed successfully before the end of the day and physical vouchers are checked, tallied and stitched with User Activity Reports on daily basis.
 </li>
 <li>
 Any other duty assigned by Line Manager.
 </li>
 </ul>
 
 
 
 
 
 What are we looking for, and what does it take to be a Banking Services Manager Islamic - MMBL?
 
 
 
 
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 Hold a Bachelor&rsquo;s degree in marketing or commerce from a reputable Institution. MBA will be preferable (Subject to approval).
 </li>
 <li>
 Have a minimum of 5 years of relevant work experience,
 
 with prior experience in Islamic banking highly preferred
 
 .
 </li>
 <li>
 Diploma/ certification in Islamic Banking will be given preference.
 </li>
 </ul>
 
 
 
 
 
 Essential Skills:
 
 
 <ul>
 <li>
 Knowledge of Islamic Banking &amp; practices
 </li>
 <li>
 Proficient in MS Office
 </li>
 <li>
 Strong analytical skills
 </li>
 <li>
 Team management
 </li>
 <li>
 Time management
 </li>
 <li>
 Negotiation skills
 </li>
 <li>
 Customer Relationship
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Sound communication and interpersonal skills
 </li>
 </ul>
 
 
 
 
 
 Desirable Skills:
 
 
 <ul>
 <li>
 Skilled in business planning, retail banking and customer service
 </li>
 <li>
 Thorough understanding of compliance and regulatory requirements for bank
 
 including Shariah compliance and Islamic banking regulations.
 
 </li>
 </ul>
 
 
 
 
 About MMBL:
 
 
 
 
 
 Mobilink Microfinance Bank Ltd. is providing banking services to over 48 million registered users including 20+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 114 branches and 270,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan instalments), mobile wallets, insurance, G2P, B2B &amp; B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.
 
 
 
 
 
 Why Join MMBL?
 
 
 
 
 
 This is an opportunity for someone who is passionate about making a difference and playing a key role in driving transformative change. Our team is committed to empowering millions with the tools necessary to succeed in the digital age, and we're looking for a talented individual to join us in this endeavor.
 
</div>

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