banquet manager

Marriott International

<div>Additional Information 
Job Number26095325 
Job CategoryEvent Management 
Location6000 E Camelback Rd, Scottsdale, Arizona, United States, 85251 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
Pay Range: $29.81 - $39.90 per hour 
Bonus Eligible: Y
<div><div>JOB SUMMARY
Communicates service needs to chefs and stewards throughout functions. Totals charges for group functions, and prepares and presents checks to group contacts for payment. Verifies banquet rooms, restaurants, and coffee breaks are ready for service. Verifies proper centerpieces are displayed on every table. Inspects the cleanliness and presentation of all china, glass, and silver prior to use. Checks in with guests to verify satisfaction. Sets tables according to type of event and service standards. Communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Maintains cleanliness of work areas throughout the day. Supports compliance with brand standards and legal obligations. Supports and leads shift teams to provide consistent, high quality service. Coordinates and leads daily stand-up meetings, pre-shift meetings and pre and post-meal briefings. Communicates performance expectations and trains staff in processes. Assists more senior managers in completion of financial and administrative duties. Strives to continually improve guest/event and employee satisfaction and maximize financial performance.
CANDIDATE PROFILE
Education and Experience
<ul><li>High school diploma or GED or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area.</li></ul>
OR
<ul><li>If no standard educational background, at least 3 years of experience in two of the following areas of hospitality to include food and beverage, culinary, guest services, front desk, housekeeping, or related professional area.</li></ul>
Preferred
<ul><li>Experience running a shift, scheduling, Performance Manage PAF's, Problem Solving, Running Day-to-Day Operation, Hospitality Skills.</li></ul>
CORE WORK ACTIVITIES
Management of Event Operations associated with Banquets, Event Services
<ul><li>Verifies meeting and event rooms/space are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements.</li></ul>
<ul><li>Leads shifts and actively participates in the servicing of events.</li></ul>
<ul><li>Adheres to and reinforces all standards, policies, and procedures (Core Deliverables, SOPs, LSOPs, etc.).</li></ul>
<ul><li>Assists in maintaining the inventory of function room amenities (e.g., pads, pens, candy, water service) and other controllable supplies.</li></ul>
<ul><li>Attends and participates in all pertinent meetings (e.g., Daily Stand Up, BEO, Staff, Forecast, Department and Intradepartmental).</li></ul>
<ul><li>Attends pre-event/pre-convention meetings as needed to understand group needs.</li></ul>
<ul><li>Communicates critical information to the Banquet, Event Services and Event Technology teams.</li></ul>
<ul><li>Conducts room function inspections prior to each event to ensure the room is set according to specifications.</li></ul>
<ul><li>Delegates tasks to ensure room sets are &quot;on time&quot; and meet Event Management Standards.</li></ul>
<ul><li>Verifies employee awareness of the event phase portion of the Event Satisfaction Survey and Guest Satisfaction Scores.</li></ul>
<ul><li>Maintains attendance log for Banquet, Event Service and Event Technology employees.</li></ul>
<ul><li>Manages departmental inventories and assets including par levels and maintenance of equipment.</li></ul>
<ul><li>Orders supplies for the department (e.g., china, glass, silver, buffet equipment, and other service equipment needs).</li></ul>
<ul><li>Schedules Banquet and Event Service staff to forecast and service standards, while maximizing profits.</li></ul>
<ul><li>Utilizes banquet beverage tools to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor.</li></ul>
<ul><li>Practices and executes brand specific meeting services program per Brand Standard (Redcoat Program, PlumPerfect Program, etc.)</li></ul>
<ul><li>Assists with the Event Technology/Audio Visual team when necessary in order to ensure customer satisfaction.</li></ul>
<ul><li>Works with Event Planning team to verify flawless delivery of events.</li></ul>
Leading Teams in Day-to-Day Activities Holding Teams to High Work Standards while Modeling those Standards
<ul><li>Verifies knowledge and understanding of OSHA regulations are up to date.</li></ul>
<ul><li>Creates and nurtures a hotel environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.</li></ul>
<ul><li>Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.</li></ul>
<ul><li>Participates in the development and implementation of corrective action plans.</li></ul>
Providing Exceptional Customer Service
<ul><li>Encourages employees to provide excellent customer service within guidelines.</li></ul>
<ul><li>Handles guest problems and complaints, seeking assistance from manager as necessary.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from manager as necessary.</li></ul>
<ul><li>Meets and greets guests.</li></ul>
<ul><li>Understands the impact Banquet, Event Service and Event Technology operations has on the overall success of an event and manages activities to maximize customer satisfaction.</li></ul>
Assisting in Human Resource Activities
<ul><li>Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.</li></ul>
<ul><li>Participates in the employee performance appraisal process, assisting with the completion of annual performance reviews.</li></ul>
<ul><li>Supports training when appropriate.</li></ul>
<ul><li>Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.</li></ul>
<ul><li>Schedules employees to ensure shift coverage and meet business demands and productivity goals.</li></ul> 
</div><div>
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. 
<div>
 
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Assistant Event Operations Manager

Atrium Hospitality

<div>Banquet Server
Hotel :
Fort Lauderdale Marriott Coral Springs Hotel &amp; Conference Center
11775 Heron Bay Blvd
Coral Springs, FL 33076
Part time
Compensation Range : 19.00
Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.
What's in it for you?
The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.<ul><li>
Career Growth &amp; Learning - 40% of our management hires are internal promotions!</li><li>
Invest in Your Future - 401(k) plan with company match.</li><li>
Comprehensive Health Coverage - Medical, dental, and vision insurance options.</li><li>
Paid Time Off &amp; Vacation - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations</li><li>
Perks That Fit Your Life - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.</li><li>
Purpose &amp; Impact - Make a difference through Atrium's community service and volunteer programs.</li></ul>
Job Description
What You Will Do:<ul><li>
Set up and break down event spaces per Banquet Event Orders, including linens, settings, and A/V equipment.</li><li>
Serve food and beverages with a focus on timing, presentation, and guest satisfaction.</li><li>
Maintain clean, organized banquet areas throughout the event cycle.</li><li>
Manage guest needs with professionalism, supporting the event contact throughout the function.</li><li>
Follow food safety, sanitation, and company policies to ensure a safe and welcoming environment.</li></ul>
What We Are Looking For:<ul><li>
Minimum 6 months serving experience for medium to large groups.</li><li>
Food Safety certification or complete training within first 90 days.</li><li>
Alcohol certification or complete training within first 90 days.</li><li>
Ability to lift, pull, and push up to 50 lbs, bend and squat repeatedly, and stand/walk for entire shift.</li><li>
Flexible availability including early mornings, evenings, nights, weekends, and holidays.</li></ul>
Why Atrium?
Hear it from Jeffrey C. &quot;The overall culture of Atrium Hospitality is second to none. Open door policy and regional + corporate senior leadership are very accessible. My team and I are successful because we receive support from all levels and are set up for success.&quot;
___________________________________________ 
Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy</div>

Banquet Server

<div>Banquet Server Part -Time
Hotel :
Fort Lauderdale Marriott Coral Springs Hotel &amp; Conference Center
11775 Heron Bay Blvd
Coral Springs, FL 33076
Part time
Compensation Range : 19.00
Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.
What's in it for you?
The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.<ul><li>
Career Growth &amp; Learning - 40% of our management hires are internal promotions!</li><li>
Invest in Your Future - 401(k) plan with company match.</li><li>
Comprehensive Health Coverage - Medical, dental, and vision insurance options.</li><li>
Paid Time Off &amp; Vacation - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations</li><li>
Perks That Fit Your Life - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.</li><li>
Purpose &amp; Impact - Make a difference through Atrium's community service and volunteer programs.</li></ul>
Job Description
What You Will Do:<ul><li>
Set up and break down event spaces per Banquet Event Orders, including linens, settings, and A/V equipment.</li><li>
Serve food and beverages with a focus on timing, presentation, and guest satisfaction.</li><li>
Maintain clean, organized banquet areas throughout the event cycle.</li><li>
Manage guest needs with professionalism, supporting the event contact throughout the function.</li><li>
Follow food safety, sanitation, and company policies to ensure a safe and welcoming environment.</li></ul>
What We Are Looking For:<ul><li>
Minimum 6 months serving experience for medium to large groups.</li><li>
Food Safety certification or complete training within first 90 days.</li><li>
Alcohol certification or complete training within first 90 days.</li><li>
Ability to lift, pull, and push up to 50 lbs, bend and squat repeatedly, and stand/walk for entire shift.</li><li>
Flexible availability including early mornings, evenings, nights, weekends, and holidays.</li></ul>
Why Atrium?
Hear it from Jeffrey C. &quot;The overall culture of Atrium Hospitality is second to none. Open door policy and regional + corporate senior leadership are very accessible. My team and I are successful because we receive support from all levels and are set up for success.&quot;
___________________________________________ 
Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy</div>

Banquet Server Part -Time

Accor

<div>Company Description 
&quot;Why work for Accor?
Guided by our purpose &ldquo;Pioneering the Art of Responsible Hospitality, Connecting Cultures, with Heartfelt Care.&rdquo; we empower every team member to bring their passion and creativity to life.
At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe.
Joining the team where you can be all you are, grow and create your path, work with purpose, and enjoy and feel valued.
Life in Movenpick
The Place to Savour Life- We believe true hospitality is about turning small gestures into heartwarming moments.
We enable our guests to Savour the flavor of life, balancing small indulgence with what&rsquo;s good for them- and good for the world. 
Job Description 
The Role<ul><li>
The Senior Meeting &amp; Events Manager is responsible for proactively driving Meetings &amp; Events business to the hotel through new business acquisition, development of existing accounts and conversion of MICE opportunities.</li><li>
The role has a strong focus on external sales activity, account development and lead generation, with the objective of maximizing Meetings &amp; Events revenue, group room nights and Food &amp; Beverage contribution.</li></ul>
Key Deliverables and Responsibilities
Planning &amp; Organizing:<ul><li>
Proactively identifies, targets and develops new Meetings &amp; Events business opportunities for the hotel.</li><li>
Develops business from corporate accounts, government entities, DMCs, PCOs, event agencies, associations and other potential MICE partners.</li><li>
Conducts regular external sales calls, client appointments, sales blitzes, networking activities and client entertainment to generate new MICE opportunities.</li><li>
Develops and maintains a qualified pipeline of prospect, tentative and definite MICE business and ensures consistent follow-up to maximize conversion.</li><li>
Identifies new prospect accounts and prepares individual account action plans with clear revenue potential and conversion objectives.</li><li>
Proactively targets business for hotel need periods and low-demand dates in coordination with the Cluster Director of Sales &amp; Marketing and Revenue team</li><li>
Assess group business to maximize contribution from available public space, generating room revenues whilst achieving Meetings and Events budgets</li><li>
Yields all leads prior to the offer letter being sent out, in terms of, venue assigned or rates offered &ndash; especially in an area set up, and seeks the required approval to take the booking</li><li>
Ensures that Sales and Catering PMS is well managed, maintained and updated as per company policy &amp; standards</li><li>
Supervision and communication with Meetings and Events Operations during events and assuring guest satisfaction throughout the event.</li></ul>
Operations<ul><li>
Maintains a sales call pattern averaging 25 calls a week.</li><li>
Minimum two accounts entertainment per week.</li><li>
Establishes and maintains histories on every account with his/her market segments.</li><li>
Seeks intelligence information from accounts and competition.</li><li>
Interacts and liaise closely with Front Office, Reservations, Food &amp; Beverage, and Banquet &amp; Conference Departments.</li><li>
Assist with Sales Blitz, coordinated by the Asst. Director of Sales.</li><li>
Solicits and service both Corporate and Groups business</li><li>
Arranges site inspections of hotel.</li><li>
Where applicable, closely coordinate and communicate with the international sales office with regards to RFP accounts/markets that are serviced by Outbound Sales</li><li>
Maximizes up selling opportunities whenever possible.</li></ul> 

Qualifications 
Education<ul><li>
Bachelor's Degree or Diploma in Hospitality Management, Hotel Management, Business Administration, Event Management, Marketing, or a related field.</li><li>
Professional certifications in Event Management or Hospitality Management are an advantage.</li></ul>
Experience<ul><li>
Minimum 3-5 years of experience in Meetings &amp; Events, Conference &amp; Banqueting, Event Management, or Sales within the hospitality industry in Dubai, U.A.E.</li><li>
At least 1-2 years in a supervisory or management role preferred.</li><li>
Experience in a 4-star or 5-star hotel environment is highly desirable.</li><li>
Proven track record of successfully planning and executing corporate events, conferences, weddings, and social functions.</li></ul>
Technical Skills<ul><li>
Strong knowledge of banquet and event operations.</li><li>
Experience with hotel PMS, sales and catering systems (Opera Cloud, Anis, Cvent, Passk, or similar platforms).</li><li>
Proficiency in Microsoft Office Suite, especially Excel, PowerPoint, and Outlook.</li><li>
Ability to prepare event proposals, contracts, budgets, and forecasts.</li></ul>
Key Competencies<ul><li>
Excellent communication and interpersonal skills.</li><li>
Strong organizational and project management abilities.</li><li>
Excellent negotiation and sales skills.</li><li>
Ability to manage multiple events simultaneously and work under pressure.</li><li>
Strong attention to detail and problem-solving skills.</li><li>
Leadership and team management capabilities.</li><li>
Customer-focused mindset with a passion for delivering exceptional guest experiences.</li><li>
Financial awareness with the ability to manage budgets and maximize revenue.</li></ul> 
Additional Information 
Language Requirements<ul><li>
Fluent in English (written and spoken).</li><li>
Additional languages such as Arabic, Russian, German, French, or other international languages are an advantage.</li></ul>
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Senior Meeting & Events Manager

Chianti

Job OverviewWe are excited to launch a brand-new Italian restaurant and are seeking a dynamic and energetic Assistant General Manager to lead the opening and ongoing operations. This pivotal role offers an incredible opportunity to shape the guest experience, oversee daily restaurant functions, and build a passionate hospitality team. The ideal candidate will bring a blend of culinary knowledge, management expertise, and a vibrant leadership style to ensure our restaurant&rsquo;s success from day one. Your enthusiasm and proactive approach will drive operational excellence, foster team development, and deliver exceptional customer service in a fast-paced, casual dining environment.Duties<ul><li>Assist in the planning and execution of the restaurant opening, ensuring all operational aspects are prepared for launch</li><li>Oversee daily restaurant operations including food preparation, service quality, and cleanliness standards</li><li>Manage staff scheduling, training, and development to cultivate a motivated and skilled team</li><li>Supervise food safety protocols, inventory control, and food handling procedures to maintain compliance with health regulations</li><li>Utilize POS systems such as Aloha POS and Micros POS for order processing, cash handling, and sales reconciliation</li><li>Monitor financial performance through profit and loss analysis, budgeting, and cost control measures</li><li>Lead shift management by coordinating front-of-house and kitchen teams to ensure smooth service flow</li><li>Provide exceptional customer service by addressing guest concerns promptly and professionally</li><li>Train staff on food production techniques, menu knowledge, and hospitality standards to elevate guest experiences</li><li>Support team training initiatives focused on food safety management, food industry best practices, and hospitality excellence</li></ul>Experience<ul><li>Proven experience in quick service or fast food restaurant management with a strong background in casual dining or fine dining environments</li><li>Demonstrated supervisory experience managing hospitality teams within the food industry</li><li>Hands-on kitchen management experience including food preparation, cooking techniques, and food safety protocols</li><li>Familiarity with POS systems such as Aloha POS or Micros POS for sales transactions and inventory tracking</li><li>Experience in managing inventory control, budgeting, profit &amp; loss analysis, and cost management strategies</li><li>Strong leadership skills with previous roles involving team training, staff development, interviewing candidates, and supervising shifts</li><li>Excellent communication skills suited for managerial roles in hospitality management settings</li><li>Knowledge of food handling regulations, culinary processes, catering or banquet experience is a plus</li><li>Ability to thrive in a fast-paced environment while maintaining high standards of customer service and operational efficiency</li></ul>Join us as we create an exciting new Italian dining destination! Bring your passion for hospitality, your management expertise, and your enthusiasm for delivering memorable guest experiences. This paid position offers an engaging environment where your leadership will make a lasting impact on our team&rsquo;s success.Pay: $50,864.16 - $55,000.00 per yearWork Location: In person

Assistant General Manager- New Italian Resturant opening

Game Time Tavern and Pizzeria

Job SummaryWe are seeking an energetic and personable Bartender / Server to join our vibrant Pizzeria and Tavern team. In this role, you will be the face of our establishment, delivering exceptional service while crafting memorable experiences for our guests. Your expertise in beverage preparation, food service, and customer engagement will ensure a lively and welcoming atmosphere. This position offers an exciting opportunity to showcase your skills in a fast-paced environment that values enthusiasm, professionalism, and attention to detail.Responsibilities<ul><li>Prepare and serve a variety of beverages, including cocktails, wine, craft beers, and non-alcoholic options, ensuring consistency and quality in every pour.</li><li>Take food and beverage orders accurately using POS systems and process cash or card transactions efficiently.</li><li>Provide outstanding customer service by engaging with guests, offering recommendations, and ensuring their satisfaction throughout their visit.</li><li>Maintain cleanliness and organization of the bar area, including glassware, utensils, and bar equipment, adhering to food safety standards.</li><li>Develop new beverage recipes and enhance existing ones to keep the menu fresh and exciting.</li><li>Manage multiple tables or bar stations simultaneously through effective time management and prioritization skills.</li><li>Collaborate with team members to ensure smooth operations during busy hours, including catering or banquet events if applicable.</li></ul>Experience<ul><li>Previous experience working as a bartender or server in a fast-paced restaurant or hospitality environment is highly preferred.</li><li>Demonstrated knowledge of POS systems for processing transactions accurately.</li><li>Strong understanding of mixology techniques, spirits, wine knowledge, and beverage recipe development.</li><li>Experience with food handling, food safety protocols, and proper sanitation practices within the food industry.</li><li>Proven ability to manage time effectively while delivering excellent customer service in fine dining or casual settings.</li><li>Basic math skills for retail math calculations such as change-making and inventory management are essential.</li></ul>Join us if you&rsquo;re passionate about creating memorable moments through exceptional service and innovative beverage offerings! This role is perfect for individuals who thrive in dynamic environments where teamwork, enthusiasm, and professionalism are celebrated every day.Pay: $15.00 - $25.00 per hourBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li><li>Paid training</li></ul>Work Location: In person

Bartender / Server

<div>Additional Information 
Job Number26096433 
Job CategoryFood and Beverage &amp; Culinary 
LocationSheikh Sabah Al-Ahmad Al-Jaber Al-Sabah Street 4C, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Developing and Maintaining Budgets
<ul><li>Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.</li></ul>
<ul><li>Maintains a positive cost management index for kitchen and restaurant operations.</li></ul>
<ul><li>Utilizes budgets to understand financial objectives.</li></ul> 
Leading Food and Beverage Team
<ul><li>Manages the Food and Beverage departments (not catering sales).</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Oversees all culinary, restaurant, beverage and room service operations.</li></ul>
<ul><li>Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.</li></ul>
<ul><li>Provides excellent customer service to all employees.</li></ul>
<ul><li>Responds quickly and proactively to employee's concerns.</li></ul>
<ul><li>Provides a learning atmosphere with a focus on continuous improvement.</li></ul>
<ul><li>Provides proactive coaching and counseling to team members.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Monitors and maintains the productivity level of employees.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish work.</li></ul>
<ul><li>Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.</li></ul>
<ul><li>Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides excellent customer service.</li></ul>
<ul><li>Responds quickly and proactively to guest's concerns.</li></ul>
<ul><li>Understands the brand's service culture.</li></ul>
<ul><li>Drives alignment of all employees, team leaders and managers to the brand's service culture.</li></ul>
<ul><li>Sets service expectations for all guests internally and externally.</li></ul>
<ul><li>Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.</li></ul>
<ul><li>Verifies all banquet functions are up to standard and exceed guest's expectations.</li></ul>
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.</li></ul> 
Managing and Conducting Human Resource Activities
<ul><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Conducts performance reviews in a timely manner.</li></ul>
<ul><li>Promotes both Guarantee of Fair Treatment and Open Door policies.</li></ul>
<ul><li>Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.</li></ul>
<ul><li>Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.</li></ul>
<ul><li>Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.</li></ul> 
Additional Responsibilities
<ul><li>Complies with all corporate accounting procedures.</li></ul>
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluates results to choose the best solution and solve problems.</li></ul>
<ul><li>Drives effective departmental communication and information systems through logs, department meetings and property meetings.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

F&B Operations Manager - Four Points by Sheraton Bur Dubai

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