bar captain

Crestview Management, LLC

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<h1 class="jobSectionHeader">Bell Captain</h1>
Location: Phoenix, AZ, 85008
<h2 class="jobSectionHeader">Job Description</h2>
We are seeking a dedicated and organized Bell Captain to join our team in Phoenix, AZ. The ideal candidate will demonstrate strong leadership skills, flexibility, and a commitment to providing exceptional customer service. As a Bell Captain, you will oversee the bell staff, ensuring smooth and efficient operations while maintaining a welcoming environment for our guests.
<h2 class="jobSectionHeader">Responsibilities</h2>
<ul><li>Lead and supervise the bell staff to ensure excellent service delivery.</li>
<li>Coordinate guest arrivals and departures, assisting with luggage handling and transportation arrangements.</li>
<li>Maintain organization and cleanliness of the bell area and storage rooms.</li>
<li>Train and mentor new bell staff members to uphold service standards.</li>
<li>Handle guest inquiries and resolve any issues promptly and professionally.</li>
<li>Work flexible hours to meet the needs of the hotel and its guests.</li>
</ul><h2 class="jobSectionHeader">Qualifications</h2>
<ul><li>Proven leadership skills with the ability to manage and motivate a team.</li>
<li>Strong organizational skills and attention to detail.</li>
<li>Excellent customer service and communication abilities.</li>
<li>Flexible availability, including weekends and holidays.</li>
<li>Previous experience in a hospitality or customer service role preferred.</li>
</ul><div><div><div>Benefits:</div>
<div><div>We offer a competitive wage, Health and Dental Insurance, company paid Life Insurance, Short Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, Paid Time Off (PTO), free hotel rooms and hotel discounts.</div>
<div></div><div>E.O.E.</div>
</div></div></div><h2 class="jobSectionHeader">How to Apply</h2>
If you are passionate about hospitality and possess the skills listed above, we encourage you to apply for the Bell Captain position. Join our team and help us deliver outstanding guest experiences in Phoenix, AZ.
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Bell Captain

Hilton

<div>Bell Captain
A Bell Captain is responsible for supervising Bell persons, transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. 
 
 
What will I be doing? 
As a Bell Captain, you will be responsible for supervising Bell persons, transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Greet and escort arriving and departing guests to and from their accommodations</li>
<li>Retrieve and transport guest luggage</li>
<li>Inspect guest rooms and acquaint guests with these rooms and their features</li>
<li>Respond to guest inquiries and requests in a timely, friendly and efficient manner</li>
<li>Organize and store luggage, as needed, according to guidelines</li>
<li>Supervise, monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward</li>
<li>Recruit, interview and train team members</li>
<li>Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events</li>
<li>Assist in the maintenance, appearance and functionality of equipment</li></ul>
What are we looking for? 
A Bell Captain serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
<ul><li>Previous customer service experience in a supervisory role</li>
<li>The ability to listen and respond to demanding Guest needs</li>
<li>Excellent leadership, interpersonal, personal presentation and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work under pressure</li>
<li>Flexibility to respond to a range of different work situations</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>A passion for delivering exceptional levels of Guest service</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

<div>
 A Bell Captain is responsible for supervising Bell persons, transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
 
 
 
 What will I be doing?
 
 
 
 As a Bell Captain, you will be responsible for supervising Bell persons, transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Greet and escort arriving and departing guests to and from their accommodations
 </li>
 <li>
 Retrieve and transport guest luggage
 </li>
 <li>
 Inspect guest rooms and acquaint guests with these rooms and their features
 </li>
 <li>
 Respond to guest inquiries and requests in a timely, friendly and efficient manner
 </li>
 <li>
 Organize and store luggage, as needed, according to guidelines
 </li>
 <li>
 Supervise, monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
 </li>
 <li>
 Recruit, interview and train team members
 </li>
 <li>
 Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
 </li>
 <li>
 Assist in the maintenance, appearance and functionality of equipment
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Bell Captain serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous customer service experience in a supervisory role
 </li>
 <li>
 The ability to listen and respond to demanding Guest needs
 </li>
 <li>
 Excellent leadership, interpersonal, personal presentation and communication skills
 </li>
 <li>
 Accountable and resilient
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Flexibility to respond to a range of different work situations
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 A passion for delivering exceptional levels of Guest service
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Kuwait Resort
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Phoenix Airport Marriott Hotel

The bell captain manages the bell staff by setting work schedules, assigning duties and supervising their day-to-day work. This includes calling bell staff to the front desk for service and overseeing the way they carry out guest services, from transporting luggage to answering guest questions and fulfilling requests.BELL CAPTAIN DUTIES AND RESPONSIBILITIES:<ul><li>Ensure that bell desk is manned at all times.</li><li>Keep working area, clean and tidy always.</li><li>Ensure that smooth and fast baggage handling for all arrival / departure guests.</li><li>Maintain close relationship with reception / information / cashier as well as other departments.</li><li>Attend all guest calls for Bell stand / Door Services related services.</li><li>Delegate bell boys to pick up the baggages from guest rooms.</li><li>Errand cards are filled in for all baggage movements (Check-in, Check-out, Left luggage etc.)</li><li>For any guest requests follow up call to be made back to the guest to verify complete satisfaction.</li><li>All guest request are logged on toguest request tracker.</li><li>Check the inventory of items on loan, and all items are collected at the time of on or before check-out.</li><li>All baggage movements are tagged and recorded.</li><li>Update luggage movement register and sign off daily.</li><li>Ensureleft luggage forms are filled and duly signed by guest and also all applicable policies are explained to the guest.</li><li>Guest Messages are distributed properly and accurately.</li><li>Guest and other departments letters, couriers are distributed properly and accurately.</li><li>Ensure that all bills are paid and room keys returned before guest depart from the hotel premises.</li><li>Ensure that hotel shuttle bus service and airport transfer are carried out smoothly and properly.</li><li>Order required newspaper for next day and monitor delivery of newspapers to each occupied guest room.</li><li>Help observe safety and security rules at all times.</li><li>Alert the management of any unattended packages and stranger found in the premises .</li><li>Checks the daily arrival list for VVIP's or guests with special need.</li><li>Prepare for group movements and ensure enough staffing is in place to handle groups.</li><li>Greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs before they arise.</li><li>Recognize all returning and VIP guests, and welcome them back.</li><li>Helping guest service team in escorting guests to and from their accommodations and also orienting them with the property features, facilities and in room equipments.</li><li>Inform guest about all hotel and guest room features, hotel facilities and emergency procedures.</li><li>Assist guests with their luggage and try to acknowledge them by name.</li><li>Make deliveries to guest rooms as instructed.</li><li>Store and retrieve luggage and other objects for guests.</li><li>Be aware of daily hotel activities, group and VIP arrivals.</li><li>Communicate special guest requests to the Asst. Front Office Manager / Manager on Duty.</li><li>Ensure the lobby, bell closet and work areas as well as departmental equipment are clean and presentable at all times.</li><li>Assist the security team in scanning all guest luggage's.</li><li>Offer assistance to all guests at times.</li><li>Provide an efficient luggage storage, delivery and collection service.</li><li>Perform any other works as and when assigned by the management.</li></ul>Job Types: Full-time, Part-time

Nova M Hotel - Edge by Rotana

<div>
 
 Job Description
 
 
 
 We are currently looking for dynamic, and self-motivated Food &amp; Beverage professionals who want to move their careers forward. As a Captain you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-
 
 
 <ul>
 <li>
 Perform all necessary tasks to service food &amp; beverage according to the standard of performance manual of the hotel
 </li>
 <li>
 Acquire in depth knowledge of the food &amp; beverage menu of the assigned outlet in order to assist and provide advice to guests
 </li>
 <li>
 Practice good customer relations and attend to customer complaints and queries satisfactorily
 </li>
 <li>
 Ensure the Outlet is set-up for service and supervise for a smooth operation
 </li>
 <li>
 Direct and supervise the service team to ensure that all duties are performed as per standards
 </li>
 <li>
 Ensure that all colleagues have received adequate training to perform their duties
 </li>
 <li>
 Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available
 </li>
 <li>
 Ensure minimum wastage, breakage and spoilage
 </li>
 <li>
 Actively use up selling techniques by exceeding guest expectations and to increase revenue
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a diploma / degree in the hospitality field with a maximum of two years experiences in a similar role. You should possess a good knowledge in both written and spoken English and a wide familiarity with Micros would be desirable. Previous experiences in minor leadership and supervisory roles are a definite plus.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be customer driven and an extremely proactive and &lsquo;switched on&rsquo; individual with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multicultural team and guests alike, while possessing following additional competencies-
 
 
 Understanding the Job
 
 
 Taking Responsibility
 
 
 Recognizing Differences
 
 
 Customer Focus
 
 
 Adaptability
 
 
 Teamwork
</div>

Captain

Ritual Cafe

Job Summary:We are seeking a professional, service-oriented, and dynamic Captain (Head Waiter/Waitress) to lead our Food &amp; Beverage service team. The Captain will be responsible for ensuring exceptional guest experiences, supervising service staff, and maintaining high standards of hospitality, presentation, and operational efficiency.Key Responsibilities:<ul><li>Greet customers politely and guide them to their tables</li><li>Present menus and explain menu items, specials, and promotions</li><li>Take accurate food and beverage orders and communicate them to the kitchen/bar</li><li>Serve food and drinks promptly and correctly</li><li>Ensure tables are clean, set, and well-presented at all times</li><li>Check on guests during their meal to ensure satisfaction</li><li>Handle customer complaints professionally and report issues to the supervisor</li><li>Process bills and payments accurately</li><li>Follow hygiene, safety, and service standards</li><li>Assist with opening and closing duties</li><li>Work as part of a team to ensure smooth service operations</li><li>Assist in training and mentoring junior staff</li></ul>Requirements &amp; Skills:<ul><li>Previous experience as a Captain (Head Waiter/Waitress) is preferred</li><li>Good communication and interpersonal skills</li><li>Ability to work in a fast-paced environment</li><li>Strong customer service attitude</li><li>Basic knowledge of food &amp; beverage service</li><li>Willingness to work shifts, weekends, and holidays</li><li>Good grooming and professional appearance</li></ul>Job Type: Full-timePay: From AED2,500.00 per month

Captain (Head Waiter/Waitress)

Pinehurst Resort

<div>
 $15-$30 Average Per Hour Annually
 
 
 
 Culture
 
 
 
 Join a team that's been welcoming guests for more than a century. At Pinehurst our Culture is critical to delivering a consistent guest, member and employee experience. Our Purpose is, &ldquo;As the Cradle of American Golf, we honor timeless traditions and inspire legendary stories, one smile, one round, one moment at a time.&rdquo; Our Values are; Genuine Hospitality, Be Trustworthy, Good Stewards and Inspired Innovation. If you&rsquo;re seeking a heartfelt workplace then Pinehurst is the place for you. Every role contributes to upholding our treasured culture, performs their job duties consistently and handles other job duties as assigned in our ever-changing environment.
 
 
 
 Summary
 
 
 
 The primary purpose of this position is to provide prompt and courteous service to members and guests. Prepare and service beverages in a courteous, friendly and professional manner while complying with state and local laws.
 
 
 
 EDUCATION And/or EXPERIENCE
 
 
 
 High school diploma or general education degree (GED) and a minimum 6 months related experience; or equivalent combination of education.
 
 
 
 Essential Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Greet Members/Guests in a courteous professional manner.
 </li>
 <li>
 Mix beverages according to set guidelines to insure uniformity of service
 </li>
 <li>
 Ensure that bar area is properly stocked and maintained
 </li>
 <li>
 Close and act as cashier for the dining room and bar operation
 </li>
 <li>
 Responsible for understanding menus (preparation and display)
 </li>
 <li>
 Has vast knowledge of mixology
 </li>
 <li>
 Communicates all problems or concerns to Outlet Manager or Captain
 </li>
 <li>
 Assists food server in the performance of their jobs
 </li>
 <li>
 Clears and waits on tables when needed
 </li>
 <li>
 Ensures that bar area is properly set and cleaned on a daily basis
 </li>
 <li>
 Assist Outlet Manager and/or Captain with monthly inventories to insure accuracy
 </li>
 <li>
 Attend Resort training classes as required
 </li>
 <li>
 Attend outlet staff meetings as scheduled
 </li>
 <li>
 Follow Resort Standards of Operation procedures
 </li>
 <li>
 Informs supervisor of needed equipment or necessary repairs
 </li>
 <li>
 Monitor the security of all beverage items.
 </li>
 <li>
 Clean and neat area at all times
 </li>
 <li>
 Monitor cash and operation of Micro's.
 </li>
 <li>
 In this position you will be expected to be available to work in various locations of Food and Beverage outlets depending on business levels. In addition, you will be expected to work holidays wherever needed even if your primary outlet is closed.
 
 
 </li>
 </ul>
 
 Physical Demands
 
 
 
 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand, walk, and talk or hear. The employee must regularly push and/or pull 180 pounds and lift and/or move up to 50 pounds.
 
 
 
 Work Environment
 
 
 
 The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
 
 
 Pinehurst, LLC reserves the right to transfer any Employee from his/her current job assignment or location to another job assignment or location as needed, either on a temporary or regular basis.
</div>

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