bar captain

Melia hotels international

To promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on colleague satisfaction and delivery of prompt, courteous service.
<ul>
<li>Prompt and courteous delivery of all orders, maintaining a positive image through all each guest contact and through cleanliness of guest areas.</li>
<li>Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all outlets.</li>
<li>Greet guests pleasantly as they approach the bar; promote house drinks and utilize up-selling skills whenever possible to maximize revenues.</li>
<li>Prepare food and beverages requested by guests.</li>
<li>Adhere to established pouring standards and drink recipes to provide a consistent product to the guests and to control costs. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.</li>
</ul>
Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of customers; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable.
<ul>
<li>Set up bar including all liquor, mixers, ice, garnishes, glassware and supplies. Perform pre and post-shift side-work (empty/fill ice-bins, prepare garnishments, replenish/store snacks, etc.).</li>
<li>Inspect bar daily for cleanliness and attractiveness and inspect all equipment and machinery for proper operation</li>
<li>Train, maintain and enforce MELIA DESERT PALM RESORT &amp; HOTEL Service Standards</li>
<li>Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, checks)</li>
<li>Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.</li>
<li>Be on the floor during entire meal period and ensure adequate coverage</li>
<li>Ensure that only a quality product is being served</li>
<li>Manage an effective repair and maintenance program through the use of work orders, inspections, etc.</li>
<li>Assist any colleague in his/her job performance, when required, to ensure guest satisfaction. Assist in implementing an effective training program.</li>
<li>Encourage problem solving by colleagues through proper training and empowerment, to ensure guest satisfaction.</li>
<li>Identify and recommend incentive programs, new ideas, and methods of operation</li>
<li>Ensure the security of monies, credit and financial transactions</li>
<li>Order and/or replenish/requisition supplies, inventory, uniforms, etc. in a timely and efficient manner</li>
<li>Minimize waste and breakage of glassware and supplies. Inventory of unused liquor and beverages.</li>
<li>Schedule employees to ensure proper coverage.</li>
<li>Communicate and enforce policies and procedures</li>
<li>Monitor performance and recommend disciplinary or other human resources-related actions in accordance with company rules and policies.</li>
<li>Ensure all colleagues are properly trained, and certified as required, and have the tools and equipment needed to effectively carry out their job functions.</li>
<li>Promote teamwork and quality service through daily communication and coordination with other departments.</li>
<li>Take part in the briefings held at the beginning of each shift to receive information on colleague absences, VIPs, groups, events, general comments and to exchange opinions.</li>
<li>Offer a consistently warm, professional welcome and farewell to guests and clients on their arrival at and departure from the catering area, maintaining impeccable posture and presentation at all times.</li>
<li>Greet clients politely and tell them one's name, informing them that you will be in charge of serving them.</li>
<li>Take orders accurately, checking requests with clients to prevent confusion. Offer specialities, wine service and make drink suggestions to increase sales.</li>
<li>Attend departmental meetings and participate in training programmes for the role on an ongoing basis.</li>
<li>Exercise station rotation to ensure stations are distributed fairly. Handle daily colleague relations (i.e. scheduling, time adjustments, etc.)</li>
<li>Establish effective communication with colleagues to gain their trust and respect through his/her hard work. Maintain fair and consistent counseling and/or disciplinary procedures</li>
<li>Perform other duties as assigned.</li>
</ul>

Bar Captain

Marriott International

<div>Additional Information 
Job Number25167565 
Job CategoryFood and Beverage &amp; Culinary 
LocationThe Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Communicate service needs to chefs and stewards throughout functions. Total charges for group functions, and prepare and present checks to group contacts for payment. Ensure banquet rooms, restaurants, and coffee breaks are ready for service. Ensure proper centerpieces are displayed on every table. Inspect the cleanliness and presentation of all china, glass, and silver prior to use. Check in with guests to ensure satisfaction. Set tables according to type of event and service standards. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Maintain cleanliness of work areas throughout the day. 
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATION
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
#LI-NS1</div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Bar Captain - La Plage (Outdoor Restaurant)

IHG Hotels & Resorts

Job Title F and B Captain Mezzaluna Luxury Hospitality Dubai, UAE Job Description F and B Captain Mezzaluna Luxury Hospitality Dubai, UAE Location: United Arab Emirates Location: Dubai Industry: Food Services / Hospitality Function: Food Preparation / Service Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full-time Role Summary The F and B Captain at Mezzaluna, InterContinental Residence Suites Dubai Festival City, will oversee restaurant operations during shifts, ensuring high service standards, smooth team coordination, and guest satisfaction. This role requires leadership skills, attention to detail, and the ability to handle both guest-facing and operational responsibilities. What You ll Do * Address and resolve guest complaints during the shift, logging all incidents for follow-up * Execute cash handling and banking procedures, including preparing daily banking and cash flow reports * Instruct staff on cash security procedures and monitor for irregular payments * Supervise the upkeep and maintenance of service equipment * Monitor guest facilities and services to ensure standards are met * Manage stock control and follow security protocols * Assist in creating and updating menus and wine lists * Supervise colleagues during shifts, ensuring smooth service and team productivity * Oversee section service and coordinate functions when required Ideal Profile * Strong communication skills and ability to lead a team * Warm and approachable personality with a focus on guest satisfaction * Ability to work calmly under pressure in a fast-paced environment * Open-minded, eager to learn, and adaptable to different functions * Passion for food, with curiosity to explore new trends * Basic organizational skills related to restaurant operations * Previous supervisory or senior service experience in a 4- or 5-star hotel or upscale dining environment preferred

F and B Captain

The First Group

As a Bell Captain you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience &amp; your role will include key responsibilities such as: <ul> <li>Maintain a good working relationship with all Front Office employees and ensure guests are greeted upon arrival in a professional and friendly manner and offer assistance at all times.</li> <li>Maintain an awareness of guest profiles through the OPERA guest profile system.</li> <li>Supervise the activities of the Bellboys, ensuring that the guest luggage is carried from arrival point to room and from room to departure point on checkout.</li> <li>Inform guests of property amenities services and hours of operation and local areas of interest and activities.</li> <li>Handle all messages, mails and packages for guest and employees, ensuring they are delivered at the appropriate time and stored if necessary in a systematic and efficient way.</li> <li>Establish and control the duty roster in accordance with business needs.</li> <li>Maintain an up to date knowledge of the hotel services and communicate this to subordinates so they can supply information and respond to guest queries.</li> <li> Assist Concierge and Front Office staff with guest requests and services as needed.</li> </ul>

Bell Captain

Holiday

Responsibilities<ul><li>Prepare alcohol or non-alcohol beverages for bar and restaurant patrons</li><li>Interact with customers, take orders and serve snacks and drinks</li><li>Assess customers&rsquo; needs and preferences and make recommendations</li><li>Mix ingredients to prepare cocktails</li><li>Plan and present bar menu</li><li>Check customers&rsquo; identification and confirm it meets legal drinking age</li><li>Restock and replenish bar inventory and supplies</li><li>Stay guest focused and nurture an excellent guest experience</li><li>Comply with all food and beverage regulations.</li></ul>Job Types: Full-time, PermanentPay: AED1,500.00 - AED2,000.00 per month

BAR MAN

Nour Arjaan by Rotana

Job Description We are currently looking for dynamic, self motivated Food & Beverage professionals who want to move their careers forward. As a Captain, you are responsible for providing professional and customer focused service to our guests, ensuring their stay becomes a memorable experience. Responsibilities <ul> <li>Perform all necessary tasks to service food & beverage according to the hotel's performance manual.</li> <li>Acquire in depth knowledge of the food & beverage menu of the assigned outlet to assist and provide advice to guests.</li> <li>Practice good customer relations and attend to customer complaints and queries satisfactorily.</li> <li>Ensure the outlet is set up for service and supervise for a smooth operation.</li> <li>Direct and supervise the service team to ensure all duties are performed as per standards.</li> <li>Ensure that all colleagues have received adequate training to perform their duties.</li> <li>Ensure proper organization, planning, and control of supplies and maintain a concise record of all beverage stock to guarantee availability.</li> <li>Ensure minimum wastage, breakage, and spoilage.</li> <li>Actively use upselling techniques to exceed guest expectations and increase revenue.</li> </ul> Education, Qualifications & Experience You should ideally have a diploma or degree in the hospitality field with a maximum of two years of experience in a similar role. You should possess good knowledge of both written and spoken English, and familiarity with Micros is desirable. Previous experience in minor leadership and supervisory roles is a definite plus. Knowledge & Competencies <ul> <li>Understanding the job</li> <li>Taking responsibility</li> <li>Recognizing differences</li> <li>Customer focus</li> <li>Adaptability</li> <li>Teamwork</li> </ul> Seniority Level Entry level Employment Type Full time Job Function Customer Service Industries Hospitality

Captain

Jetex Flight Support

<div> Department Overview: DWC Hospitality specializes in providing luxury hospitality services to clients. The department offers a wide range of services, including event management, catering, and customers handling. DWC Hospitality works with clients to create bespoke experiences that cater to their specific needs and preferences. Job Purpose: The Bell Team Captain leads and manages a team of Bell Attendants to provide exceptional customer service to guests. This involves overseeing the daily operations of the team, ensuring that guests receive prompt and efficient service, and addressing any issues or concerns they may have. Key Responsibilities: <ul> <li>Lead and manage a team of Bell Attendants, providing guidance and support as needed.</li> <li>Oversee the daily operations of the Bell Attendant team, ensuring that guests receive prompt and efficient service. </li> <li>Train and develop team members, ensuring that they have the necessary skills and knowledge to perform their roles effectively. </li> <li>Address guest concerns and resolving any issues that arise. </li> <li>Ensure that the Bell Attendant team operates in compliance with company policies and procedures. </li> <li>Maintain a safe and clean work environment for team members and guests. </li> <li>Contribute to the development of strategies and initiatives to improve guest satisfaction and enhance the FBO reputation. </li> <li>Collaborate with other departments to ensure seamless operations and guest experiences.</li> </ul> Compliance Related Duties <ul> <li>Adhere to the documented procedures of the organization or department and retain documented evidence related to the performance of their role. </li> <li>The employee is expected to exercise their duty of care and must be aware of their health and safety responsibilities, accountability and authority; and shall comply with the policies and procedures outlined by the organization.</li> </ul> Requirements: Qualifications High school diploma or Official certification, UAE driving license preferred Experience 2+ experience in aviation ground support/hospitality industry in luggage transport procedure Skill Set Fluent in English Intermediate IT skills (MS Office database)</div>

Bell Team Captain

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