bdc manager

Home Run Auto Group

<div><p><b>Customer Service Manager-BDC Manager</b></p><p>
Ottawa Toyota</p><p>
Full time position with flexible hours</p><p></p><p>
As a Customer Service Manager you will be in charge of the BDC and all Representatives.Provide our guests with excellent customer service in every interaction. A Customer Service Manager is expected to uphold the highest ethical standards - while maintaining a fun, friendly and positive attitude and work environment!
</p><p>If you are an honest, hardworking individual who wants to work in a great environment with a job that you hate to leave at the end of the night, consider making a career change today!</p><p></p><p><b>
Customer Service Job Requirements:</b></p><ul><li>Proficient in spreadsheets</li><li>Excellent communication skills</li><li>High levels or integrity &amp; work ethic</li><li>Outgoing, organized &amp; self motivated</li><li>Type 40 words per minute</li><li>Professional appearance</li></ul><p></p><p><b>
Customer Service Benefits:</b></p><ul><li>Love where you work!</li><li>Salary plus monthly bonus pay</li><li>Health, Dental &amp; Life Insurance</li><li>Short term Disability Insurance</li><li>401K with company match</li><li>Vacations &amp; Discounts</li></ul><p></p><p>
***ACCEPTING APPLICATIONS until 4/30/2026</p><p>
L1</p></div>

Automotive Customer Service Manager- BDC Manager- Ottawa Toyota

Toyota of Fox Lake

<div><h2 class="jobSectionHeader"><b>Bilingual Service BDC Representative</b></h2>
<h3 class="jobSectionHeader"><b>Build Your Career with Bob Loquercio Auto Group</b></h3>
<p>
Award-Winning Bob Loquercio Auto Group is looking for a qualified, motivated, and self-sufficient individual to join our growing team! If you are a driven professional who thrives in a fast-paced environment and enjoys delivering exceptional customer service, we have the opportunity you&rsquo;ve been looking for.</p>
<p>
We are currently seeking a <b>Bilingual Service BDC Representative</b> to support our high-volume service department by assisting customers, scheduling appointments, and creating an outstanding customer experience from the very first interaction. The ideal candidate is professional, organized, customer-focused, and fluent in both English and Spanish.</p>
<h2 class="jobSectionHeader"><b>
What We&rsquo;re Looking For:</b></h2>
<p>
As a Bilingual Service BDC Representative, you will be responsible for handling inbound and outbound customer communications, responding to internet inquiries, scheduling service appointments, and maintaining strong customer relationships through effective follow-up and communication.</p>
<p>
The ideal candidate will possess excellent communication skills, strong attention to detail, and the ability to multitask while maintaining a positive and professional attitude.</p>
<h2 class="jobSectionHeader"><b>
Benefits:</b></h2>
<ul><li>Medical Plan</li>
<li>Dental Plan</li>
<li>Vision Plan</li>
<li>401(k) Savings Plan</li>
<li>Basic Life Insurance</li>
<li>Accident &amp; Critical Illness Insurance</li>
<li>Employee Discounts on Products and Services</li>
<li>Flexible Schedules</li>
<li>Work-Life Balance</li>
<li>Career Growth Opportunities</li>
</ul><h2 class="jobSectionHeader"><b>Responsibilities:</b></h2>
<ul><li>Respond promptly, professionally, and courteously to all customer inquiries via phone, email, text, and internet leads</li>
<li>Schedule and confirm service appointments for customers</li>
<li>Follow up with customers regarding missed appointments, declined services, and service reminders</li>
<li>Utilize scripts, CRM tools, and dealership workflows to ensure consistent customer service standards</li>
<li>Promptly and accurately enter all customer information into CRM software</li>
<li>Effectively manage inbound and outbound communication to maximize appointment retention and customer satisfaction</li>
<li>Work closely with service advisors and management to ensure smooth appointment flow and customer experience</li>
<li>Compile reports, forms, and other documentation in a timely manner</li>
<li>Maintain professionalism and ethical behavior in all customer interactions</li>
<li>Deliver an exceptional customer experience while representing the Bob Loquercio Auto Group brand</li>
</ul><h2 class="jobSectionHeader"><b>Qualifications:</b></h2>
<ul><li>Bilingual in English and Spanish required</li>
<li>Previous BDC, call center, customer service, or automotive experience preferred</li>
<li>Strong communication and interpersonal skills</li>
<li>Ability to multitask in a fast-paced environment</li>
<li>Strong computer and CRM skills</li>
<li>Positive attitude with a team-oriented mindset</li>
<li>Reliable, organized, and self-motivated</li>
<li>Professional phone etiquette and customer service skills</li>
</ul>
<p>Join a company that values its employees, promotes growth from within, and provides the tools and support needed for success. Become part of the Bob Loquercio Auto Group team today!</p></div>

BDC Service Representative

Hunter Auto Group

<div><p><b>Join the Hunter Auto Group Team as Our Next BDC Sales Agent!</b></p>
<p>
Are you energetic, customer-focused, and driven by connecting with people? Hunter Auto Group is seeking a full-time, on-site BDC (Business Development Center) Sales Agent to join our growing dealership team. If you have experience in customer service, retail, hospitality, call centers, or sales&mdash;and thrive in a fast-paced, people-first environment&mdash;we want to meet you. Automotive experience is a plus, but not required. We&rsquo;re happy to train the right candidate who brings strong communication skills, motivation, and a positive attitude.</p><p></p><p><br>
As our BDC Sales Agent, you&rsquo;ll play a vital role in creating first impressions, generating opportunities, and supporting our showroom team. You&rsquo;ll be the bridge between online inquiries and in-store visits, delivering an exceptional experience from the very first interaction.</p><p></p><p><b><br>
Key Responsibilities</b></p>
<ul><li>Respond promptly to inbound and outbound internet leads, phone calls, texts, and emails</li><li>Engage customers in a professional, friendly manner to understand their needs and goals</li><li>Provide clear, accurate information about vehicle availability, features, and next steps</li><li>Schedule, confirm, and coordinate sales appointments with the showroom team</li><li>Maintain consistent follow-up to build trust and long-term customer relationships</li><li>Stay informed on dealership inventory, incentives, and automotive market trends</li><li>Deliver outstanding customer service across all communication channels</li></ul><p></p><p><b><br>
What We&rsquo;re Looking For</b></p>
<ul><li>Customer service or sales experience (retail, hospitality, call center, or similar backgrounds encouraged to apply)</li><li>Strong communication and active listening skills</li><li>Confident, polished, and friendly phone presence</li><li>Ability to multitask in a fast-paced, customer-focused environment</li><li>Organized, dependable, and team-oriented mindset</li><li>Basic computer skills and ability to quickly learn CRM systems</li><li>Internet sales, automotive BDC, or dealership experience preferred but not required</li><li>High school diploma or equivalent</li><li>Ability to pass background check and drug screening</li></ul><p></p><p><b><br>
What We Offer</b></p>
<ul><li>Health insurance</li><li>Dental and Vision insurance</li><li>Paid time off and holidays</li><li>401(k) with company match</li></ul>
<ul><li>Wellness Program</li></ul>
<ul><li>Employee discounts on vehicles, service, parts, and accessories</li><li>Professional growth and advancement opportunities</li><li>Positive and supportive team environment</li><li>Referral bonus program</li><li>Employee appreciation events</li><li>Closed Sundays</li><li>Strong community involvement and a people-first culture</li></ul><p></p><p><b><br>
Driven by Core Values. Powered by People.</b></p>
<p>
At Hunter Automotive Group, our mission is to improve the quality of life for our employees, customers, and community. As a family-owned and operated business serving western North Carolina for over 85 years, we believe our people are what set us apart.</p><p></p><p><b><br>
We&rsquo;re looking for someone who embodies our core values:</b></p>
<ul><li><b>Honesty</b></li><li><b>Continuous Improvement</b></li><li><b>Strong Work Ethic</b></li><li><b>Positive Attitude</b></li></ul></div>

BDC Sales Agent

West Broad Honda

<div><p>Ready to accelerate your career with a company that values customer service, teamwork, and community involvement? <b>West Broad Honda</b>, part of the <b>Page Auto Group</b>, is looking for energetic and motivated individuals to join our growing team as <b>Service BDC (Business Development Center) Agents</b>.</p><p>
At West Broad Honda, we are proud of our trusted reputation in the community and our commitment to giving back through local involvement and charitable support. We believe our employees are the driving force behind our success, and we are dedicated to creating a positive, supportive, and rewarding work environment.</p><h3 class="jobSectionHeader"><b>
What You&rsquo;ll Do</b></h3><ul><li>
Handle a high volume of inbound and outbound customer calls and emails</li><li>
Schedule vehicle service appointments and work closely with Service Advisors</li><li>
Identify customer automotive service needs and provide solutions or alternatives</li><li>
Deliver exceptional customer service with every interaction</li><li>
Follow dealership processes, procedures, and phone scripts</li><li>
Accurately document all customer communication within the CRM system</li><li>
Complete internet lead management follow-up daily</li><li>
Assist customers with shuttle information and service-related questions</li><li>
Maintain professional, prompt, and courteous communication at all times</li></ul><h3 class="jobSectionHeader"><b>
What We&rsquo;re Looking For</b></h3><ul><li>
Excellent communication and customer service skills</li><li>
Ability and willingness to manage 50+ calls per day</li><li>
Strong multitasking skills in a fast-paced environment</li><li>
Positive attitude and team-oriented mindset</li><li>
Prior experience in retail, customer service, call center, receptionist, sales, or BDC preferred</li><li>
Appointment-setting experience is a plus</li><li>
Bilingual or multilingual candidates are encouraged to apply</li></ul><h3 class="jobSectionHeader"><b>
Why Join West Broad Honda?</b></h3><ul><li>
Be part of a respected dealership with a strong community presence</li><li>
Work with a supportive leadership team focused on employee success</li><li>
Opportunities for growth and career advancement</li><li>
Fast-paced, energetic, and team-driven culture</li></ul><h3 class="jobSectionHeader"><b>
Full-Time Benefits Include</b></h3><ul><li>
Medical, Dental &amp; Vision Insurance</li><li>
Accident, Critical Illness &amp; Hospital Indemnity Plans</li><li>
Health Savings Account (HSA)</li><li>
Short-Term &amp; Long-Term Disability</li><li>
Whole Life &amp; Term Life Insurance</li><li>
401(k) Retirement Plan</li></ul><p>
If you&rsquo;re passionate about helping customers and want to build a rewarding career with a dealership group that cares about its employees and community, apply today and join the West Broad Honda team!</p><p><br>
</p><p></p><br>
<ul><li>Strong computer &amp; phone skills &mdash; multitask smoother than a fresh tune-up.</li><li>
Typing speed of 35&ndash;40 WPM minimum &mdash; keep the workflow out of the slow lane.</li><li>
CRM/customer tracking experience preferred &mdash; keep every customer running on schedule.</li><li>
Appointment-setting experience is a plus &mdash; help keep our bays full and engines turning.</li><li>
Able to thrive in a fast-paced environment &mdash; shift gears without missing a beat.</li><li>
Team player attitude &mdash; great teams run like a well-oiled machine.</li><li>
Must be at least 18 years old &mdash; ready to drive success.</li><li>
Must pass pre-employment screenings &mdash; because reliability matters under the hood and beyond.</li></ul></div>

SKCO Automotive

<ul><li>SKCO Automotive is hiring a BDC Internet Rep! Previous experience in franchised or independent dealership required. Must have proven ability to increase sales.</li></ul><p>Apply today!</p><p>Job Responsibilities</p><ul><li>Manage daily Internet sales activity.</li><li>Contact potential customers , set up appointments.</li><li>Creates cost-effective advertising programs and merchandising strategies for the dealership.</li></ul><p>The ideal candidate must have a strong management background.</p><ul><li>Must have at least 1 years of successful experience at a franchised or independent dealership</li><li>Proven ability to increase sales and manage large customer base.</li><li>Strong leadership and organizational skills, and the ability to understand vehicle deal structure and finance are requirements for success.</li></ul><p>Join our winning automotive sales team! Apply Now!</p><p>Job Type: Full-time</p><p>Pay: $42,000.00 - $72,000.00 per year</p><p>Benefits:</p><ul><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li></ul><p>Work Location: In person</p>

BDC Representative

Wise Auto Group

<div><h3 class="jobSectionHeader"><b>Position Overview</b></h3><p>
Vallejo Hyundai is seeking a results-driven <b>Client Relations Manager</b> with a strong focus on <b>service outreach and Customer Satisfaction (CSI)</b>. This role is responsible for managing outbound communication, strengthening customer relationships, and driving retention across both the <b>service and sales departments</b>.</p><p>
The ideal candidate is highly organized, proactive, and committed to delivering a consistent, high-quality customer experience. This position plays a critical role in improving CSI scores, increasing service retention, and ensuring every customer interaction reflects the dealership&rsquo;s standards.</p><p></p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul><li>
Execute high-volume outbound calls for service reminders, follow-ups, and retention efforts</li><li>
Drive customer engagement for declined services, missed appointments, and future maintenance needs</li><li>
Monitor and actively manage <b>CSI performance</b> for both sales and service departments</li><li>
Follow up with recent sales and service customers to ensure satisfaction and resolve concerns</li><li>
Handle inbound calls professionally and route customers to the appropriate department</li><li>
Provide a strong first point of contact, ensuring a positive and efficient customer experience</li><li>
Handle customer concerns professionally and escalate when necessary to management</li><li>
Maintain accurate CRM records for all customer interactions and follow-up activity</li><li>
Partner with service advisors and sales teams to improve customer communication and experience</li><li>
Track and report key performance metrics including call volume, contact rate, appointment set %, and CSI trends</li><li>
Support front-end customer experience as needed to ensure consistency across all touchpoints</li></ul><p></p><h3 class="jobSectionHeader"><b>
Qualifications</b></h3><ul><li>
Previous experience in automotive BDC, service call center, or customer relations preferred</li><li>
Strong communication skills with confidence handling high-volume outbound and inbound calls</li><li>
Proven ability to influence customer satisfaction and retention</li><li>
Highly organized with strong follow-up discipline</li><li>
Experience working with CRM systems and reporting tools</li><li>
Professional, solution-oriented mindset with strong problem-solving skills</li><li>
Valid driver&rsquo;s license and clean driving record</li></ul><p></p><h3 class="jobSectionHeader"><b>
Compensation &amp; Benefits</b></h3><ul><li>
Competitive compensation plan</li><li>
Health, dental, and vision insurance</li><li>
Paid time off</li><li>
401(k)</li></ul><p></p><h3 class="jobSectionHeader"><b>
Why Vallejo Hyundai</b></h3><ul><li>
High-volume service department with strong customer base</li><li>
Clear focus on customer experience and retention</li><li>
Leadership team committed to accountability and performance</li><li>
Opportunity to directly impact CSI and long-term customer loyalty</li></ul><p></p><h3 class="jobSectionHeader"><b>
How to Apply</b></h3><p>
If you are detail-oriented, proactive, and driven to improve customer satisfaction and retention, we encourage you to apply. Submit your resume and be prepared to discuss your experience with customer follow-up and performance metrics.</p><p>
</p><p>Pqsw8H6f5j</p></div>

Client Relations Manager

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Automotive Customer Service Manager- BDC Manager- Ottawa Toyota

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