bdc manager

World Class Automotive Organization

<div><div><div><div><p><b>Randall Reed's Planet Ford 635 - Automotive Internet/BDC Manager</b></p>
<p><b>
Email a Resume to Sheena Sharapata at </b><b>SSharpata@WCAO.net</b><b> or contact directly at 214.477.7245.</b></p>
<p><b>
Job Description</b></p>
<p><b>
Responsibilities and Requirements</b></p>
<ul>
<li>Monitor and respond to all Internet leads (referral services and website)</li>
<li>Develop client prospecting file upon lead receipt</li>
<li>Quote pricing, rates and inventory availability</li>
<li>Meet and greet prospects (by appointment)</li>
<li>Present and demonstrate inventory</li>
<li>Receive credit applications (manually and online)</li>
<li>Remain up-to-date on products, market trends and certifications</li>
<li>Understand and implement dealership sales process</li>
<li>Maintain Customer Service Index, Gross Average and monthly units to dealership standards</li>
<li>Take digital photos for posting on website</li>
<li>Must be familiar with Client Relationship Management (CRM) software</li>
</ul>
<p><b>Compensation</b></p>
<p>
Compensation is based on experience and commensurate with Fortune 500 companies.</p>
<p><b>
Benefits</b></p>
<p>
We strive for a superior customer experience and believe our Associates should have the same superior experience. We believe in building a long term relationship with each Associate offering the following benefits:</p>
<ul>
<li>401K</li>
</ul><ul><li>Health Insurance</li>
</ul><ul><li>Dental Insurance</li>
</ul><ul><li>Disability &amp; Life Insurance</li>
</ul><ul><li>Paid holidays</li>
</ul><ul><li>Flexible work schedule</li>
</ul>
<p> Randall Reed&rsquo;s World Class Automotive Group also offers educational and long term career assistance:</p>
<ul>
<li>World Class University</li>
</ul><ul><li>New hire orientation</li>
</ul><ul><li>OJT on the job training</li>
</ul><ul><li>Manufacturer&rsquo;s certification processes</li>
</ul><ul><li>Soft skills / work process training</li>
</ul><ul><li>Established career paths to achieve</li>
</ul>
<p><b>About Our Dealership</b></p>
<p><b>
Our business is BOOMING! Join our team to start your CAREER, not a job!</b></p>
<p>
Randall Reed&rsquo;s World Class Automotive Group</p>
<p>
The World Class Automotive Group Talent Team recruits talent to compliment the Randall Reed family of dealerships. Through dealership acquisitions and business growth we are in need of quality individuals to staff our corporate and dealership needs. The World Class Automotive Group seeks individuals that have the highest level of integrity, a stable work history, a commitment to relentless customer satisfaction and a desire for a long term profitable career.</p>
<p>
Due to our recent growth and acquisitions we are looking for individuals to fulfill positions.</p></div></div></div></div>

Randall Reed's Planet Ford 635 - Internet/BDC Manager

SKCO Automotive

<ul><li>SKCO Automotive is hiring a BDC Internet Rep! Previous experience in franchised or independent dealership required. Must have proven ability to increase sales.</li></ul><p>Apply today!</p><p>Job Responsibilities</p><ul><li>Manage daily Internet sales activity.</li><li>Contact potential customers , set up appointments.</li><li>Creates cost-effective advertising programs and merchandising strategies for the dealership.</li></ul><p>The ideal candidate must have a strong management background.</p><ul><li>Must have at least 1 years of successful experience at a franchised or independent dealership</li><li>Proven ability to increase sales and manage large customer base.</li><li>Strong leadership and organizational skills, and the ability to understand vehicle deal structure and finance are requirements for success.</li></ul><p>Join our winning automotive sales team! Apply Now!</p><p>Job Type: Full-time</p><p>Pay: $42,000.00 - $72,000.00 per year</p><p>Benefits:</p><ul><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li></ul><p>Work Location: In person</p>

BDC Representative

Wise Auto Group

<div><h3 class="jobSectionHeader"><b>Position Overview</b></h3><p>
Vallejo Hyundai is seeking a results-driven <b>Client Relations Manager</b> with a strong focus on <b>service outreach and Customer Satisfaction (CSI)</b>. This role is responsible for managing outbound communication, strengthening customer relationships, and driving retention across both the <b>service and sales departments</b>.</p><p>
The ideal candidate is highly organized, proactive, and committed to delivering a consistent, high-quality customer experience. This position plays a critical role in improving CSI scores, increasing service retention, and ensuring every customer interaction reflects the dealership&rsquo;s standards.</p><p></p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul><li>
Execute high-volume outbound calls for service reminders, follow-ups, and retention efforts</li><li>
Drive customer engagement for declined services, missed appointments, and future maintenance needs</li><li>
Monitor and actively manage <b>CSI performance</b> for both sales and service departments</li><li>
Follow up with recent sales and service customers to ensure satisfaction and resolve concerns</li><li>
Handle inbound calls professionally and route customers to the appropriate department</li><li>
Provide a strong first point of contact, ensuring a positive and efficient customer experience</li><li>
Handle customer concerns professionally and escalate when necessary to management</li><li>
Maintain accurate CRM records for all customer interactions and follow-up activity</li><li>
Partner with service advisors and sales teams to improve customer communication and experience</li><li>
Track and report key performance metrics including call volume, contact rate, appointment set %, and CSI trends</li><li>
Support front-end customer experience as needed to ensure consistency across all touchpoints</li></ul><p></p><h3 class="jobSectionHeader"><b>
Qualifications</b></h3><ul><li>
Previous experience in automotive BDC, service call center, or customer relations preferred</li><li>
Strong communication skills with confidence handling high-volume outbound and inbound calls</li><li>
Proven ability to influence customer satisfaction and retention</li><li>
Highly organized with strong follow-up discipline</li><li>
Experience working with CRM systems and reporting tools</li><li>
Professional, solution-oriented mindset with strong problem-solving skills</li><li>
Valid driver&rsquo;s license and clean driving record</li></ul><p></p><h3 class="jobSectionHeader"><b>
Compensation &amp; Benefits</b></h3><ul><li>
Competitive compensation plan</li><li>
Health, dental, and vision insurance</li><li>
Paid time off</li><li>
401(k)</li></ul><p></p><h3 class="jobSectionHeader"><b>
Why Vallejo Hyundai</b></h3><ul><li>
High-volume service department with strong customer base</li><li>
Clear focus on customer experience and retention</li><li>
Leadership team committed to accountability and performance</li><li>
Opportunity to directly impact CSI and long-term customer loyalty</li></ul><p></p><h3 class="jobSectionHeader"><b>
How to Apply</b></h3><p>
If you are detail-oriented, proactive, and driven to improve customer satisfaction and retention, we encourage you to apply. Submit your resume and be prepared to discuss your experience with customer follow-up and performance metrics.</p><p>
</p><p>Pqsw8H6f5j</p></div>

Client Relations Manager

Red McCombs

<p><b>Company Description:</b></p><p>Universal Toyota is a large volume dealer located on the Northeast side of San Antonio. We sell new Toyotas and all makes and models of pre-owned vehicles with an award-winning Service Department on site.</p><p><b>Job Description:</b></p><p>Sales Appointment Setting</p><p>Universal Toyota is looking to hire full-time business development agents to help manage our opportunities. Candidates will be responsible for conducting business both online and over the phone with the emphasis of appointment setting. Responsibilities include driving and increasing customer traffic, appointment setting and customer service. Excellent opportunities for advancement, growth and professional development.</p><p>Role Requirements:</p><ul><li>Handle all guest inquiries with a focus on 100% guest satisfaction.</li><li>Receive inbound calls on new and pre-owned vehicles with a goal to establish a firm appointment date and time from the prospect</li><li>Project a friendly and helpful demeanor while answering questions and inquiries from guests and providing general or related vehicle sales information.</li><li>Work in close proximity with other Sales BDC Representatives in a team-based environment.</li><li>Facilitate timely follow up on all internet leads as directed by management and/or procedures.</li><li>Communicate with the dealership management or front-line employees on behalf of our guests.</li><li>Participate in departmental and dealership meetings; other duties as assigned by management.</li></ul><p><b>Qualifications and Education Requirements</b><br/>*Minimum 1 year inbound and outbound call center experience<br/>*Preferred experience in the Automotive industry<br/>*Strong understanding of performance-based initiatives<br/>*Proficient in MS Word, MS Excel and have a solid background in all MS Office products.<br/>*Must be self-motivated and detail oriented</p><p>* Must speak English and Spanish<br/>*Must have strong verbal and written communication skills<br/>*Ability to learn new software programs and systems quickly<br/>*High School Diploma or GED is required</p><p>Pay structure will be hourly plus bonuses. Benefits include medical/dental, 401K, and Christmas Bonus plans. Successful candidates will also have opportunity for advancement.</p><p>*This is not a remote job role*</p><p>Job Type: Full-time</p><p>Job Type: Full-time</p><p>Pay: $2,500.00 - $3,500.00 per month</p><p>Benefits:</p><ul><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Opportunities for advancement</li><li>Paid time off</li><li>Paid training</li><li>Vision insurance</li></ul><p>Language:</p><ul><li>Spanish (Preferred)</li></ul><p>Work Location: In person</p>

BDC Appointment Setter

Mercedes-Benz Group

<div><p>The Business Development Center (BDC) Representative is responsible for receiving, processing, verifying, and distributing information from inbound calls, to include but not limited to inquiries on new and pre-owned vehicles, internet leads, and providing general information. Employee is also responsible for handling inbound service inquiries, setting and confirming appointments, and making outbound calls regarding various customer care protocols including follow up on missed appointments, vehicle service status, service reminders, parts order status, and after-service follow up.
</p><p>Position is 100% on-site.
</p><p><b>Essential Duties</b> include the following; however, other duties and responsibilities may be assigned.
</p><ul><li>Answer incoming calls for various service and sales inquiries and/or appointments.
</li><li>Make outbound calls to existing customers for various purposes including scheduling and confirming service appointments, providing vehicle status, follow-up service calls, and providing special programs information.
</li><li>Establish and track all guest data and enter into the CRM.
</li><li>Interact with customers with an emphasis on customer care by maintaining a friendly, courteous, and professional demeanor and provide accurate information.
</li><li>Schedule service appointments, to include date and time, for guests to meet with an Assistant Service Manager to address any service needs.
</li><li>Utilize detailed scripts provided by Dealership to ensure customer inquiries and concerns are addressed accurately and consistently and in accordance with Dealership and manufacturer objectives.
</li><li>Promptly and accurately enter all customer data, including name, date/time of call, nature of communication, and any other relevant information into the CRM.
</li><li>Complete all (100%) &ldquo;To-Do&rsquo;&rdquo; items, as assigned to the Employee in the CRM, on a daily to ensure timely customer care and follow up.
</li><li>Adhere to Dealership&rsquo;s policies regarding the National Do Not Call List and Privacy Acts.
</li><li>Follow-up in a timely manner on all internet leads as directed by management, policy and/or procedures.
</li><li>Obtain assistance when the need arises to move outside the call center and to communicate with the dealership management or front-line employees on behalf of the customer.
</li><li>Perform other duties, as assigned.
</li></ul><p>Hourly rate of $20.00 to $22.00, depending on experience.</p><p><b>
Qualifications
</b></p><p>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The individual should possess:
</p><ul><li>Previous customer service experience
</li><li>Sales experience required.
</li><li>Requires strong communication skills to work effectively with customers.
</li><li>Excellent follow through and follow-up skills.
</li><li>Proficiency in Microsoft Word, Excel, PowerPoint and Outlook.
</li><li>Able to problem solve and handle a variety of issues.
</li><li>Must be self-motivated and able to follow direction and able to work independently or as a team.
</li><li>Ability to multi-task projects, establish priorities, work independently and organize effectively.
</li><li>Must be detail orientated and be able to work under pressure.
</li></ul><p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
</p><p><b>Physical Demands
</b></p><p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to:
</p><ul><li>Spend a significant amount of time on the telephone and in front of a computer.
</li><li>Frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
</li><li>Occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl.
</li><li>Frequently lift and move up to 10 pounds and occasionally lift and move objects up to 25 pounds.
</li></ul><p>The above job description is only intended as a summary of the position&rsquo;s responsibilities and does not include all duties that may be required to satisfactorily perform the job.
</p><p>Mercedes-Benz is an equal opportunity employer and maintains a drug and alcohol-free workplace.
</p><div>Mercedes-Benz of Columbus North will soon open and is looking for results driven, team focused, dedicated people to join our team. To explore more about the positions for which we are currently accepting applications, please click the link below. Start your engines and apply online today!<br>
Our compensation and benefits package includes:<br>
<ul><li>Medical, Dental, Vision and Prescription Insurances</li><li>Company Paid Life Insurance</li><li>401(k) Savings and Retirement Plan</li><li>Tremendous Opportunity to Learn, Advance and build a Career</li></ul>
Mercedes-Benz of Columbus North is an Equal Opportunity Employer.</div><p>
Pay: $20.00 - $22.00 / hour</p><p>
Benefits:</p><ul><li>
Paid time off</li><li>
Health insurance</li><li>
Dental insurance</li><li>
Vision insurance</li><li>
Disability insurance</li><li>
401(k)</li></ul><p>
Job Type: fulltime, parttime</p><p>
Education: No education required</p><p>
Work location: On-site</p></div>

Lou Bachrodt Auto Group

<div><div><div><div><div><div><div><div><p><b>Service BDC Agent, Appointment Setter, Customer Service Representative</b></p>
</div>
</div></div></div></div></div></div><div><div><div><div><div><div><div><p><b>Lou Bachrodt Automall, Rockford, IL</b><br>
<b>Full Time, Full Benefits</b></p>
<p><b>Great on the phone? Love helping customers? Want a full time job with benefits and real opportunity?</b></p>
<div><b>Lou Bachrodt Automall is hiring a full time Service BDC Agent to handle inbound calls, outbound appointment setting, and customer service for our busy Service Department. If you have BDC, call center, scheduling, receptionist, or customer service experience, this could be the opportunity you have been looking for.</b></div>
<div></div><div>Spanish Speaking is a PLUS!!</div>
<p>What You Will Do</p>
<ul><li>Answer incoming service calls and help customers schedule appointments</li>
<li>Make outgoing calls to customers to schedule and confirm service appointments</li>
<li>Answer questions and provide a professional, helpful first impression</li>
<li>Follow up with customers regarding service needs and missed opportunities</li>
<li>Accurately enter notes, appointment details, and customer information into the system</li>
<li>Work closely with service advisors and staff to keep the schedule full and organized</li>
<li>Deliver a high level of customer care on every call</li>
</ul><h2 class="jobSectionHeader"><b>This position is ideal for candidates with experience as a:</b></h2>
<ul><li>BDC Agent</li>
<li>BDC Representative</li>
<li>Call Center Representative</li>
<li>Customer Service Representative</li>
<li>Appointment Setter</li>
<li>Scheduler</li>
<li>Service Coordinator</li>
<li>Receptionist</li>
<li>Inside Sales Representative</li>
</ul><h2 class="jobSectionHeader"><b>What We Are Looking For</b></h2>
<ul><li>Strong phone and communication skills</li>
<li>Friendly, professional, and customer focused attitude</li>
<li>Ability to handle both inbound and outbound calls</li>
<li>Strong follow up and attention to detail</li>
<li>Good computer and data entry skills</li>
<li>Dependable and able to work in a fast paced environment</li>
<li>Automotive, service scheduling, BDC, call center, or customer service experience is a plus, but not required</li>
</ul><h2 class="jobSectionHeader"><b>Why People Want This Job</b></h2>
<ul><li>Full time position with full benefits</li>
<li>Stable, respected company with long term opportunity</li>
<li>Family owned and operated since 1953</li>
<li>Modern updated facility near I 90 and I 39</li>
<li>Work for a premier Illinois Chevrolet, Buick, GMC, BMW, and Volkswagen dealer</li>
<li>Join a company known for community involvement and strong values</li>
</ul><h2 class="jobSectionHeader"><b>What We Offer</b></h2>
<p><b>Benefits</b></p>
<ul><li>Health Insurance</li>
<li>Vision Insurance</li>
<li>Dental Insurance</li>
<li>Company Paid Short Term Disability</li>
<li>Long Term Disability</li>
<li>Life Insurance</li>
<li>Accident Coverage</li>
<li>Critical Illness</li>
<li>401(k) with Company Match</li>
<li>And more</li>
</ul>
<p><b>Company Provided Benefits</b></p>
<ul><li>Bachrodt Best Paycheck Safety Net</li>
<li>Bachrodt Best Paid Paternity Leave</li>
<li>Bachrodt Best Paid Time Off</li>
<li>Bachrodt Best Paid Vacation</li>
<li>Bachrodt Best Sick Pay</li>
<li>Bachrodt Best Employee Assistance Program</li>
<li>Bachrodt Best Paid Holidays, without a waiting period</li>
<li>Bachrodt Best Bereavement Leave, paid</li>
</ul><h2 class="jobSectionHeader"><b>About Lou Bachrodt Automall</b></h2>
<ul><li>Modern updated facility</li>
<li>Premier Illinois Chevrolet, Buick, GMC, BMW, and Volkswagen dealer</li>
<li>Host of many local events, including the 12 Hours of Salvation Army Toy Drive</li>
<li>Family owned and operated since 1953</li>
<li>Best in class benefits</li>
<li>Deep commitment to employees and the community</li>
</ul><h2 class="jobSectionHeader"><b>Who We Are</b></h2>
<p>We provide our <b>Bachrodt Best in Class</b> experience by promoting and celebrating our team, our company, and our community.</p>
<p>We are looking for someone who wants to be part of a team that values service, professionalism, and growth.</p></div></div></div></div></div></div></div></div>

Service BDC Agent, Appointment Setter, Customer Service Representative

vettx

<div><p><b>Automotive BDC &ndash; Vehicle Buyer</b></p><p>
<b>$60,000&ndash;$100,000++ earning potential</b> (Base + Commission)<br>
<b>Full-Time | In-Person</b></p><p><b>
What you will do:</b><br>
Communicate with private vehicle sellers online, gather vehicle details, and schedule <b>in-store appraisal appointments</b> for the dealership.</p><p><b>
Great fit for:</b><br>
BDC reps &bull; Automotive sales &bull; Internet sales &bull; Customer success &bull; Phone-based sales</p><p></p><h3 class="jobSectionHeader"><b>
About the Role</b></h3><p>
We are growing our <b>Private-Party Vehicle Acquisition Team</b> and looking for a motivated, people-oriented professional who is comfortable communicating with customers and managing multiple conversations throughout the day.</p><p>
In this role, you will connect with <b>private vehicle sellers across online marketplaces</b>, collect key vehicle information, coordinate pricing with dealership management, and work toward scheduling <b>in-store appraisal appointments</b>.</p><p>
If you have experience in <b>automotive BDC, internet sales, or phone-based sales, you will likely excel in this role.</b></p><p></p><h3 class="jobSectionHeader"><b>
What You&rsquo;ll Do</b></h3><ul><li><p>
Use the <b>VETTX acquisition platform</b> to identify and contact private vehicle sellers on marketplaces like Facebook Marketplace, Craigslist, and AutoTrader</p></li><li><p>
Initiate conversations through calls, texts, and online messaging</p></li><li><p>
Collect key vehicle information including <b>VIN, mileage, condition, and ownership details</b></p></li><li><p>
Work with dealership management to obtain <b>target ACV pricing</b></p></li><li><p>
Follow up with sellers and work toward <b>scheduling in-store appraisal appointments</b></p></li><li><p>
Keep organized notes and lead updates in the platform</p></li><li><p>
Meet daily and monthly activity goals for seller outreach and appointments set</p></li></ul><p></p><h3 class="jobSectionHeader"><b>
What We&rsquo;re Looking For</b></h3><ul><li><p>
Strong communication skills and confidence speaking with customers</p></li><li><p>
Comfortable using technology and managing multiple conversations</p></li><li><p>
Organized, motivated, and goal-oriented</p></li></ul><p></p><h3 class="jobSectionHeader"><b>
Compensation &amp; Benefits</b></h3><ul><li><p><b>
$60,000&ndash;$100,000++ earning potential (Base + Commission)</b></p></li><li><p>
Uncapped commission structure</p></li><li><p>
Paid training</p></li><li><p>
Health, Dental, and Vision Insurance</p></li><li><p>
401(k)</p></li><li><p>
Paid time off</p></li><li><p>
Opportunities for advancement</p></li></ul><p></p><p>
If you enjoy working with customers, technology, and cars&mdash;and want to help dealerships acquire inventory directly from private sellers&mdash;<b>apply today!</b></p><p><b>
Job Type:</b> Full-Time<br>
<b>Work Location:</b> In person</p></div>

Automotive BDC – Vehicle Buyer

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10000 bdc manager jobs Near Me

Randall Reed's Planet Ford 635 - Internet/BDC Manager

BDC Representative

Client Relations Manager

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Service BDC Agent, Appointment Setter, Customer Service Representative

Automotive BDC – Vehicle Buyer