bdc manager

Home Run Auto Group

<div>Customer Service Manager-BDC Manager
Ottawa Toyota
Full time position with flexible hours
As a Customer Service Manager you will be in charge of the BDC and all Representatives.Provide our guests with excellent customer service in every interaction. A Customer Service Manager is expected to uphold the highest ethical standards - while maintaining a fun, friendly and positive attitude and work environment!
If you are an honest, hardworking individual who wants to work in a great environment with a job that you hate to leave at the end of the night, consider making a career change today!
Customer Service Job Requirements:<ul><li>Proficient in spreadsheets</li><li>Excellent communication skills</li><li>High levels or integrity &amp; work ethic</li><li>Outgoing, organized &amp; self motivated</li><li>Type 40 words per minute</li><li>Professional appearance</li></ul>
Customer Service Benefits:<ul><li>Love where you work!</li><li>Salary plus monthly bonus pay</li><li>Health, Dental &amp; Life Insurance</li><li>Short term Disability Insurance</li><li>401K with company match</li><li>Vacations &amp; Discounts</li></ul>
***ACCEPTING APPLICATIONS until 4/30/2026
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Automotive Customer Service Manager- BDC Manager- Ottawa Toyota

SKCO Automotive

<ul><li>SKCO Automotive is hiring a BDC Internet Rep! Previous experience in franchised or independent dealership required. Must have proven ability to increase sales.</li></ul>Apply today!Job Responsibilities<ul><li>Manage daily Internet sales activity.</li><li>Contact potential customers , set up appointments.</li><li>Creates cost-effective advertising programs and merchandising strategies for the dealership.</li></ul>The ideal candidate must have a strong management background.<ul><li>Must have at least 1 years of successful experience at a franchised or independent dealership</li><li>Proven ability to increase sales and manage large customer base.</li><li>Strong leadership and organizational skills, and the ability to understand vehicle deal structure and finance are requirements for success.</li></ul>Join our winning automotive sales team! Apply Now!Job Type: Full-timePay: $42,000.00 - $72,000.00 per yearBenefits:<ul><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li></ul>Work Location: In person

BDC Representative

Wise Auto Group

<div><h3 class="jobSectionHeader">Position Overview</h3>
Vallejo Hyundai is seeking a results-driven Client Relations Manager with a strong focus on service outreach and Customer Satisfaction (CSI). This role is responsible for managing outbound communication, strengthening customer relationships, and driving retention across both the service and sales departments.
The ideal candidate is highly organized, proactive, and committed to delivering a consistent, high-quality customer experience. This position plays a critical role in improving CSI scores, increasing service retention, and ensuring every customer interaction reflects the dealership&rsquo;s standards.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul><li>
Execute high-volume outbound calls for service reminders, follow-ups, and retention efforts</li><li>
Drive customer engagement for declined services, missed appointments, and future maintenance needs</li><li>
Monitor and actively manage CSI performance for both sales and service departments</li><li>
Follow up with recent sales and service customers to ensure satisfaction and resolve concerns</li><li>
Handle inbound calls professionally and route customers to the appropriate department</li><li>
Provide a strong first point of contact, ensuring a positive and efficient customer experience</li><li>
Handle customer concerns professionally and escalate when necessary to management</li><li>
Maintain accurate CRM records for all customer interactions and follow-up activity</li><li>
Partner with service advisors and sales teams to improve customer communication and experience</li><li>
Track and report key performance metrics including call volume, contact rate, appointment set %, and CSI trends</li><li>
Support front-end customer experience as needed to ensure consistency across all touchpoints</li></ul><h3 class="jobSectionHeader">
Qualifications</h3><ul><li>
Previous experience in automotive BDC, service call center, or customer relations preferred</li><li>
Strong communication skills with confidence handling high-volume outbound and inbound calls</li><li>
Proven ability to influence customer satisfaction and retention</li><li>
Highly organized with strong follow-up discipline</li><li>
Experience working with CRM systems and reporting tools</li><li>
Professional, solution-oriented mindset with strong problem-solving skills</li><li>
Valid driver&rsquo;s license and clean driving record</li></ul><h3 class="jobSectionHeader">
Compensation &amp; Benefits</h3><ul><li>
Competitive compensation plan</li><li>
Health, dental, and vision insurance</li><li>
Paid time off</li><li>
401(k)</li></ul><h3 class="jobSectionHeader">
Why Vallejo Hyundai</h3><ul><li>
High-volume service department with strong customer base</li><li>
Clear focus on customer experience and retention</li><li>
Leadership team committed to accountability and performance</li><li>
Opportunity to directly impact CSI and long-term customer loyalty</li></ul><h3 class="jobSectionHeader">
How to Apply</h3>
If you are detail-oriented, proactive, and driven to improve customer satisfaction and retention, we encourage you to apply. Submit your resume and be prepared to discuss your experience with customer follow-up and performance metrics.
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Client Relations Manager

Red McCombs

Company Description:Universal Toyota is a large volume dealer located on the Northeast side of San Antonio. We sell new Toyotas and all makes and models of pre-owned vehicles with an award-winning Service Department on site.Job Description:Sales Appointment SettingUniversal Toyota is looking to hire full-time business development agents to help manage our opportunities. Candidates will be responsible for conducting business both online and over the phone with the emphasis of appointment setting. Responsibilities include driving and increasing customer traffic, appointment setting and customer service. Excellent opportunities for advancement, growth and professional development.Role Requirements:<ul><li>Handle all guest inquiries with a focus on 100% guest satisfaction.</li><li>Receive inbound calls on new and pre-owned vehicles with a goal to establish a firm appointment date and time from the prospect</li><li>Project a friendly and helpful demeanor while answering questions and inquiries from guests and providing general or related vehicle sales information.</li><li>Work in close proximity with other Sales BDC Representatives in a team-based environment.</li><li>Facilitate timely follow up on all internet leads as directed by management and/or procedures.</li><li>Communicate with the dealership management or front-line employees on behalf of our guests.</li><li>Participate in departmental and dealership meetings; other duties as assigned by management.</li></ul>Qualifications and Education Requirements *Minimum 1 year inbound and outbound call center experience *Preferred experience in the Automotive industry *Strong understanding of performance-based initiatives *Proficient in MS Word, MS Excel and have a solid background in all MS Office products. *Must be self-motivated and detail oriented* Must speak English and Spanish *Must have strong verbal and written communication skills *Ability to learn new software programs and systems quickly *High School Diploma or GED is requiredPay structure will be hourly plus bonuses. Benefits include medical/dental, 401K, and Christmas Bonus plans. Successful candidates will also have opportunity for advancement.*This is not a remote job role*Job Type: Full-timeJob Type: Full-timePay: $2,500.00 - $3,500.00 per monthBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Opportunities for advancement</li><li>Paid time off</li><li>Paid training</li><li>Vision insurance</li></ul>Language:<ul><li>Spanish (Preferred)</li></ul>Work Location: In person

BDC Appointment Setter

Mercedes-Benz Group

<div>The Business Development Center (BDC) Representative is responsible for receiving, processing, verifying, and distributing information from inbound calls, to include but not limited to inquiries on new and pre-owned vehicles, internet leads, and providing general information. Employee is also responsible for handling inbound service inquiries, setting and confirming appointments, and making outbound calls regarding various customer care protocols including follow up on missed appointments, vehicle service status, service reminders, parts order status, and after-service follow up.
Position is 100% on-site.
Essential Duties include the following; however, other duties and responsibilities may be assigned.
<ul><li>Answer incoming calls for various service and sales inquiries and/or appointments.
</li><li>Make outbound calls to existing customers for various purposes including scheduling and confirming service appointments, providing vehicle status, follow-up service calls, and providing special programs information.
</li><li>Establish and track all guest data and enter into the CRM.
</li><li>Interact with customers with an emphasis on customer care by maintaining a friendly, courteous, and professional demeanor and provide accurate information.
</li><li>Schedule service appointments, to include date and time, for guests to meet with an Assistant Service Manager to address any service needs.
</li><li>Utilize detailed scripts provided by Dealership to ensure customer inquiries and concerns are addressed accurately and consistently and in accordance with Dealership and manufacturer objectives.
</li><li>Promptly and accurately enter all customer data, including name, date/time of call, nature of communication, and any other relevant information into the CRM.
</li><li>Complete all (100%) &ldquo;To-Do&rsquo;&rdquo; items, as assigned to the Employee in the CRM, on a daily to ensure timely customer care and follow up.
</li><li>Adhere to Dealership&rsquo;s policies regarding the National Do Not Call List and Privacy Acts.
</li><li>Follow-up in a timely manner on all internet leads as directed by management, policy and/or procedures.
</li><li>Obtain assistance when the need arises to move outside the call center and to communicate with the dealership management or front-line employees on behalf of the customer.
</li><li>Perform other duties, as assigned.
</li></ul>Hourly rate of $20.00 to $22.00, depending on experience.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The individual should possess:
<ul><li>Previous customer service experience
</li><li>Sales experience required.
</li><li>Requires strong communication skills to work effectively with customers.
</li><li>Excellent follow through and follow-up skills.
</li><li>Proficiency in Microsoft Word, Excel, PowerPoint and Outlook.
</li><li>Able to problem solve and handle a variety of issues.
</li><li>Must be self-motivated and able to follow direction and able to work independently or as a team.
</li><li>Ability to multi-task projects, establish priorities, work independently and organize effectively.
</li><li>Must be detail orientated and be able to work under pressure.
</li></ul>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to:
<ul><li>Spend a significant amount of time on the telephone and in front of a computer.
</li><li>Frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
</li><li>Occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl.
</li><li>Frequently lift and move up to 10 pounds and occasionally lift and move objects up to 25 pounds.
</li></ul>The above job description is only intended as a summary of the position&rsquo;s responsibilities and does not include all duties that may be required to satisfactorily perform the job.
Mercedes-Benz is an equal opportunity employer and maintains a drug and alcohol-free workplace.
<div>Mercedes-Benz of Columbus North will soon open and is looking for results driven, team focused, dedicated people to join our team. To explore more about the positions for which we are currently accepting applications, please click the link below. Start your engines and apply online today! 
Our compensation and benefits package includes: 
<ul><li>Medical, Dental, Vision and Prescription Insurances</li><li>Company Paid Life Insurance</li><li>401(k) Savings and Retirement Plan</li><li>Tremendous Opportunity to Learn, Advance and build a Career</li></ul>
Mercedes-Benz of Columbus North is an Equal Opportunity Employer.</div>
Pay: $20.00 - $22.00 / hour
Benefits:<ul><li>
Paid time off</li><li>
Health insurance</li><li>
Dental insurance</li><li>
Vision insurance</li><li>
Disability insurance</li><li>
401(k)</li></ul>
Job Type: fulltime, parttime
Education: No education required
Work location: On-site</div>

vettx

<div>Automotive BDC &ndash; Vehicle Buyer
$60,000&ndash;$100,000++ earning potential (Base + Commission) 
Full-Time | In-Person
What you will do: 
Communicate with private vehicle sellers online, gather vehicle details, and schedule in-store appraisal appointments for the dealership.
Great fit for: 
BDC reps &bull; Automotive sales &bull; Internet sales &bull; Customer success &bull; Phone-based sales<h3 class="jobSectionHeader">
About the Role</h3>
We are growing our Private-Party Vehicle Acquisition Team and looking for a motivated, people-oriented professional who is comfortable communicating with customers and managing multiple conversations throughout the day.
In this role, you will connect with private vehicle sellers across online marketplaces, collect key vehicle information, coordinate pricing with dealership management, and work toward scheduling in-store appraisal appointments.
If you have experience in automotive BDC, internet sales, or phone-based sales, you will likely excel in this role.<h3 class="jobSectionHeader">
What You&rsquo;ll Do</h3><ul><li>
Use the VETTX acquisition platform to identify and contact private vehicle sellers on marketplaces like Facebook Marketplace, Craigslist, and AutoTrader</li><li>
Initiate conversations through calls, texts, and online messaging</li><li>
Collect key vehicle information including VIN, mileage, condition, and ownership details</li><li>
Work with dealership management to obtain target ACV pricing</li><li>
Follow up with sellers and work toward scheduling in-store appraisal appointments</li><li>
Keep organized notes and lead updates in the platform</li><li>
Meet daily and monthly activity goals for seller outreach and appointments set</li></ul><h3 class="jobSectionHeader">
What We&rsquo;re Looking For</h3><ul><li>
Strong communication skills and confidence speaking with customers</li><li>
Comfortable using technology and managing multiple conversations</li><li>
Organized, motivated, and goal-oriented</li></ul><h3 class="jobSectionHeader">
Compensation &amp; Benefits</h3><ul><li>
$60,000&ndash;$100,000++ earning potential (Base + Commission)</li><li>
Uncapped commission structure</li><li>
Paid training</li><li>
Health, Dental, and Vision Insurance</li><li>
401(k)</li><li>
Paid time off</li><li>
Opportunities for advancement</li></ul>
If you enjoy working with customers, technology, and cars&mdash;and want to help dealerships acquire inventory directly from private sellers&mdash;apply today!
Job Type: Full-Time 
Work Location: In person</div>

Automotive BDC – Vehicle Buyer

Hunter Dodge Chrylser Jeep Ram Fiat

Nissan of Van Nuys Looking for a full-time Service Department Business Development Center Representative (BDC) to handle our Service call center. In this role you will help increase overall service appointments for the dealership. This role also pays Bonuses and Commission Incentives.Bilinguals are strongly recommended to applyHourly pay starting at $18-$19 plus bonuses!Responsibilities<ul><li>Schedule Service Appointments</li><li>Facilitate inbound leads (phone, internet) and direct to appropriate internal staff</li><li>Contact customers (phone, email and text) to maintain and improve customer loyalty</li><li>Develop pipeline of sales and business opportunities (partnerships, etc.) leads through networking, cold calling, and referrals</li><li>Assist in implementing customer campaigns and marketing projects</li><li>This role requires you to also assist the Service Department, with processing payments, as well as handing vehicles over to customers once their service is complete. Additional tasks maybe required as per Management.</li></ul>BILINGUAL SPEAKERS ARE STRONGLY ENCOURAGED TO APPLY!Job Type: Full-timePay: $3,100.00 - $6,000.00 per monthBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li></ul>Experience:<ul><li>BDC: 1 year (Preferred)</li></ul>Language:<ul><li>Spanish (Preferred)</li></ul>Work Location: In person

Nissan of Van Nuys, Service BDC, Call Center

Search 5203+ Bdc manager jobs near you this June. New roles added regularly across leading industries. Apply today.

5203 bdc manager jobs Near Me

Automotive Customer Service Manager- BDC Manager- Ottawa Toyota

BDC Representative

Client Relations Manager

BDC Appointment Setter

BDC Representative

Automotive BDC – Vehicle Buyer

Nissan of Van Nuys, Service BDC, Call Center