bdc manager

Asbury Automotive Group

About Asbury
 Courtesy is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.
 
Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a BDC Service Agent- Courtesy KIA, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused BDC Service Agent who will help us redefine the car-buying experience.
 Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives.
 <ul>
<li>Must be able and willing to receive a high amount of inbound calls</li>
<li>Partner with the service department to schedule vehicle service appointments</li>
<li>Greet customers and provide information on shuttle schedule if needed</li>
<li>Contact and communicate with customers to identify automotive service needs</li>
<li>Follow all dealership processes and procedures, high frequency of contact with customers</li>
<li>Thorough documentation of all contacts within the customer management system</li>
<li>Complete internet lead management service work plans on a daily basis</li>
<li>Answer all calls in a prompt, professional and courteous manner</li>
<li>Use scripts to collect all pertinent customer information and document in the system accordingly</li>
<li>Agents must adhere to Asbury phone scripts</li>
<li>Excellent customer service skills and motivation to be successful</li>
<li>High volume incoming and outgoing calls, ranging from 50+ calls per day</li>
<li>Advanced computer & phone skills</li>
<li>Minimum typing 35-40 words per minute at minimum</li>
<li>Experience using customer tracking systems to track calls and appointments preferred</li>
<li>Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred</li>
<li>Appointment setting experience a plus</li>
<li>Able to multi-task in a fast paced environment</li>
<li>Various language proficiency is always a plus</li>
<li>Team player</li>
<li>Must be at least eighteen years of age</li>
<li>Must be able to pass pre-employment screens (background and drug test)</li>
</ul>
Company Benefits:Pay and Recognition: 
<ul>
<li>Weekly pay</li>
<li>Paid holidays & paid time off</li>
<li>Paid training</li>
<li>Stock Awards (select management and front-line team members eligible)</li>
</ul>
Insurance / Retirement: 
<ul>
<li>Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans</li>
<li>Up to 12 weeks paid pregnancy leave (disability leave)</li>
<li>Paid Parental Leave</li>
<li>Health savings</li>
<li>Flex spending accounts (tax-free)</li>
<li>Short-term and Long-term disability plans</li>
<li>Life Insurance (Whole Life and Term)</li>
<li>401k with company match</li>
<li>Pet Insurance</li>
</ul>
Learning, Tuition Assistance and Career Development: 
<ul>
<li>Digital career path tool to assist with career development</li>
<li>Continuous training through Asbury's Internal Learning Management System</li>
</ul>
Professional growth and development opportunities. Additional advantages:
 <ul>
<li>Technician Student loan relief resources</li>
<li>Employee assistance program</li>
<li>Employee discounts on parts and service repairs</li>
<li>Scholarship awards</li>
<li>Opportunities to join our community service initiatives, which includes paid volunteer hours</li>
<li>Employee referral program with bonus opportunities</li>
</ul>
INDOTHER
 
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.

Appointments - BDC Srv - Courtesy KIA

Sonic Automotive

<div>
 
 At
 
 Mercedes Benz of Mckinney,
 
 a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.
 
 
 
 
 
 Hourly-
 
 
 
 
 <ul>
 <li>
 
 
 $16-$18/hr Depending on Experience
 
 
 
 
 
 
 </li>
 </ul>
 
 Job Description
 
 
 
 
 
 Purpose:
 
 
 
 
 
 The Service BDC Associate is responsible for generating sales appointments with customers that contact
 
 
 the dealership via the internet for service of new and/or pre-owned vehicles. The BDC Internet Service Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The service BDC associate will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.
 
 
 
 
 
 
 
 
 
 Duties and Responsibilities:
 
 
 
 
 
 &middot; Respond to internet inquiries with courtesy, accuracy and professionalism.
 
 
 
 
 &middot; Promptly and accurately enter all customer inquiry data into the CRM.
 
 
 
 
 &middot; Generate service appointments.
 
 
 
 
 &middot; Conduct phone surveys to assess customer preferences and quality of experience.
 
 
 
 
 &middot; Effectively utilize lead management tools.
 
 
 
 
 &middot; Compile all necessary reports, forms and other documentation on a timely basis.
 
 
 
 
 &middot; Perform cashier duties as requested.
 
 
 
 
 &middot; Perform other job-related duties as assigned.
 
 
 
 
 &middot; Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers. Coordinator
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 
 
 
 
 
 &middot; Excellent verbal and written communication skills.
 
 
 
 
 &middot; Strong MS Office Suite computer skills.
 
 
 
 
 &middot; Ability to work independently and as part of a team in a fast-paced environment.
 
 
 
 
 &middot; Ability to work in call center environment.
 
 
 
 
 &middot; Strong organizational and time management skills.
 
 
 
 
 &middot; Ability to read and comprehend rules, regulations, policies and procedures.
 
 
 
 
 
 
 Additional Information
 
 
 
 
 .It's time to make the most important move of your career
 
 .
 
 From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.
 
 
 
</div>

BDC Service - Mercedes Benz of Mckinney

About Asbury
 Herb Chambers is part of Asbury Automotive Group (NYSE: ABG), a Fortune 500 company, and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.
 
Compensation: $50,000-$60,000 annually (wage is comprised of base salary and % of department profit to be determined as part of pay plan)
 The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type and years and experience within the industry, education, etc.
 
Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a BDC Sales Agent, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused BDC Sales Agent who will help us redefine the car-buying experience.
 Our BDC (Business Development Center) Sales Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on sales appointment availability, partner with the sales advisors, research issues and provide solutions or alternatives.
 <ul>
<li>Must be able and willing to receive a high amount of inbound calls</li>
<li>Partner with the sales department to schedule vehicle sales appointments</li>
<li>Greet customers</li>
<li>Contact and communicate with customers to identify automotive sales needs</li>
<li>Follow all dealership processes and procedures, high frequency of contact with customers</li>
<li>Thorough documentation of all contacts within the customer management system</li>
<li>Complete internet lead management on a daily basis</li>
<li>Answer all calls in a prompt, professional and courteous manner</li>
<li>Use scripts to collect all pertinent customer information and document in the system accordingly</li>
<li>Agents must adhere to Asbury phone scripts</li>
<li>Excellent customer service skills and motivation to be successful</li>
<li>High volume incoming and outgoing calls, ranging from 50+ calls per day</li>
<li>Advanced computer & phone skills</li>
<li>Minimum typing 35-40 words per minute at minimum</li>
<li>Experience using customer tracking systems to track calls and appointments preferred</li>
<li>Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred</li>
<li>Appointment setting experience a plus</li>
<li>Able to multi-task in a fast paced environment</li>
<li>Various language proficiency is always a plus</li>
<li>Team player</li>
<li>Must be at least eighteen years of age</li>
<li>Must be able to pass pre-employment screens (background and drug test)</li>
</ul>
Company Benefits:Pay and Recognition: 
<ul>
<li>Weekly pay</li>
<li>Paid holidays & paid time off</li>
<li>Paid training</li>
<li>Stock Awards(select management and front-line team member’s eligible</li>
</ul>
Insurance / Retirement: 
<ul>
<li>Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans</li>
<li>Up to 12 weeks paid pregnancy leave (disability leave)</li>
<li>Paid Parental Leave</li>
<li>Health savings</li>
<li>Flex spending accounts (tax free)</li>
<li>Short-term and Long-term disability plans</li>
<li>Life Insurance (Whole Life and Term)</li>
<li>401k with company match</li>
</ul>
Learning, Tuition Assistance and Career Development: 
<ul>
<li>Digital career path tool to assist with career development</li>
<li>Continuous training through Asbury's Internal Learning Management System</li>
</ul>
Professional growth and development opportunities Additional advantages:
 <ul>
<li>Student loan relief resources</li>
<li>Employee assistance program</li>
<li>Employee discounts on parts and service repairs</li>
<li>Scholarship awards</li>
<li>Opportunities to join our community service initiatives, which includes paid volunteer hours</li>
<li>Aggressive Employee referral program with bonus opportunities</li>
</ul>
INDOTHER
 
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.

BDC Sales - BMW/MINI Boston

Nielsen Automotive Group

<div>Now Hiring: BDC Representative
Nielsen Ford | Sussex, NJ
Nielsen Ford of Sussex is growing, and we&rsquo;re looking for a motivated Business Development Center (BDC) Representative to join our team! If you&rsquo;re great on the phone, love helping customers, and want to build a career in the automotive industry, this is your opportunity!
What You&rsquo;ll Do:<ul><li>
Handle inbound and outbound calls, texts, and internet leads</li><li>
Set and confirm sales and service appointments</li><li>
Follow up with customers in a professional, friendly manner</li><li>
Maintain accurate customer records in the CRM</li><li>
Be the first point of contact that creates an exceptional customer experience</li></ul>
What We&rsquo;re Looking For:<ul><li>
Strong communication skills (phone, text, and email)</li><li>
Positive attitude and strong work ethic</li><li>
Ability to multitask in a fast-paced environment</li><li>
Customer service or call center experience preferred (automotive experience a plus, but not required)</li><li>
Reliable, punctual, and team-oriented</li></ul>
What We Offer:<ul><li>
Competitive pay with performance bonuses</li><li>
Paid training &ndash; we set you up for success</li><li>
Medical, Dental, and Vision benefits</li><li>
Life Insurance</li><li>
401(k) retirement plan</li><li>
Free college education through Strayer University!</li><li>
Paid time off and career growth opportunities</li><li>
Supportive, professional, and energetic work environment</li></ul>
Location: Nielsen Ford of Sussex 
Schedule: Full-time
Apply today and become part of a dealership that values its people and promotes from within! 

93jBV8WYpj</div>

BDC Sales Representative

Laura Auto Group

<div><h2 class="jobSectionHeader">Job Description</h2>
Reports To: Service Manager
Hours: M-F Hours will vary
Summary: The Service Administrative Assistant (BDC) assists in rental car fleet management, warranty repair order preparation, transportation damage claims, and other internal claims, communication, and scheduling as assigned by the Service Manager.
Responsibilities<ul><li>
Respond promptly and professionally to all inbound internet lead activity via phone and email with a focus on minimizing lead response times.</li><li>
Respond promptly and professionally to voicemail and email messages.</li><li>
Complete prescribed follow-up process pertaining to prospects with an emphasis on appointment setting.</li><li>
Stay current with all GM product training, build value and sell customers on features, benefits, and value of a purchase.</li><li>
Add and update client records ensuring that all service costumes&rsquo; records are current.</li><li>
Maintain constant communication with the Service Writers, to ensure that appointments are properly prepared for.</li><li>
Follow up with customers to ensure satisfaction, cultivate sales referrals, and solicit service.</li><li>
Set and achieve targeted performance goals.</li><li>
Remain fully compliant with Company HR Trainings.</li><li>
Other duties as assigned by management.</li></ul> 
Qualifications<ul><li>
High school diploma or GED required</li><li>
Excellent customer service and communication skills</li><li>
Previous experience preferred</li><li>
Excellent telephone skills</li><li>
Strong organizational skills and ability to multi-task, and can manage time to meet frequently changing deadlines in a fast paced environment.</li></ul><h2 class="jobSectionHeader">
Company Description</h2>
Laura Automotive Group is the largest volume GMC dealer in the United States, proudly serving customers with an unmatched commitment to value, quality and excellence. As part of the Laura Automotive Group, we bring 40 years of experience in the automotive industry, operating successful dealerships in Illinois and Missouri. Our team is driven by a passion for delivering exceptional sales and service experiences, always striving to exceed customer expectations.
At Laura Automotive Group, we believe our success is built on the strength of our people. We are always looking for talented, motivated individuals who are ready to be part of a dynamic and growing team. If you're looking for a career in the automotive industry, we encourage you to apply today through our easy-to-use online application. 
 
Laura Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.<h2 class="jobSectionHeader">
Benefits</h2><ul><li>
Paid Time-Off</li><li>
Paid Holidays</li><li>
Company 401(K)</li><li>
Health Insurance</li><li>
Optional Aflac</li><li>
Family-owned Business</li><li>
Hires from within</li></ul></div>

Automotive Service BDC Call Center/ Dealership Service BDC

Trust n Ride Burlington

About usG-Inspired Automall acquired Trust n Ride Burlington and is looking for a BDC rep to join the team.Our work environment includes:<ul><li>Modern office setting</li><li>Food provided</li><li>Modern office setting</li><li>Growth opportunities</li></ul>Key Responsibilities:Administrative Support: Answer phones, manage emails, and handle correspondence to ensure timely communication with customers, vendors, and internal staff. Answering sales calls, setting appointments, customer follow up. Helping internet contacts with the selection and sale of new and pre-owned vehicles while providing a wonderful customer experience and other duties to be assigned.Document Management: Process, maintain, and organize paperwork related to vehicle sales, including titles, registration documents, and service records. Ensure all documents are filed accurately and securely with the State of WI.Inventory Management: Assist in maintaining accurate records of new inventory, including updating creating proper key tags, stickers, and folders.Data Entry: Input and update customer information, vehicle details, and sales data in dealership management systems accurately and efficiently.Qualifications:High school diploma or equivalent; additional education or training in business administration or automotive management is a plus.Previous experience in an administrative role within a dealership or automotive environment preferred.Familiarity with Dealership Management Software (DMS) and Customer Relationship Management (CRM) systems is advantageous.Strong computer skills, including proficiency in Microsoft Office Suite (Word, Excel, Outlook).Excellent communication and interpersonal skills, with a friendly and professional demeanor.Ability to prioritize tasks, manage time effectively, and work well under pressure in a fast-paced environment.Attention to detail and accuracy in all aspects of work, particularly in handling sensitive customer information and paperwork.Training will be provided.Job Types: Full-time, ContractPay: From $15.00 per hourBenefits:<ul><li>Employee discount</li><li>Paid time off</li></ul>People with a criminal record are encouraged to applyWork Location: In person

BDC Rep/Receptionist

Orchard CDJR

Job Summary Join our dynamic automotive team as an Auto Dealership Business Development Center (BDC) Representative! In this energetic role, you will be the vital link between our dealership and prospective customers, driving engagement through proactive communication and exceptional service. Your enthusiasm and organizational skills will help generate leads, schedule appointments, and foster lasting relationships that fuel our dealership&rsquo;s success. This paid position offers a fantastic opportunity to develop your sales and customer service expertise in a fast-paced, rewarding environment.Duties<ul><li>Respond promptly and professionally to inbound phone calls, emails, and online inquiries from potential car buyers.</li><li>Engage with customers to understand their needs, provide detailed information about vehicle options, financing, and dealership services.</li><li>Schedule test drives, service appointments, and follow-up visits to ensure a seamless customer experience.</li><li>Maintain accurate records of customer interactions, appointments, and follow-up activities using dealership management software.</li><li>Collaborate with sales staff to ensure leads are nurtured effectively and opportunities are maximized.</li><li>Conduct outbound calls to prospective clients to generate new leads and promote current dealership specials or promotions.</li><li>Support the dealership&rsquo;s marketing initiatives by coordinating communication efforts across various channels.</li></ul>Requirements<ul><li>Previous experience in customer service, sales, or call center roles is preferred but not required; a positive attitude and eagerness to learn are essential.</li><li>Excellent communication skills with the ability to build rapport quickly over the phone and in person.</li><li>Strong organizational skills with attention to detail for managing multiple customer interactions efficiently.</li><li>Ability to work independently as well as part of a team in a fast-paced environment.</li><li>Proficiency in using CRM (Customer Relationship Management) software or dealership management systems is a plus.</li><li>A high school diploma or equivalent is required; additional training or certification in automotive sales or customer service is advantageous. Join us and be part of an energetic team dedicated to delivering outstanding customer experiences! We value motivated individuals who thrive on building relationships and driving results in a vibrant automotive setting. This role offers a fantastic platform for growth within the automotive industry while providing valuable skills that can propel your career forward.</li></ul>Pay: $23.38 - $28.16 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Health savings account</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Auto Dealership BDC

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