behavioral health intake coordinator

Mount Regis Center

<div>Overview:
<div><b>
Hours for this position:</b></div><div>
Tuesday-Friday 2:30p-11:00p</div><div>
Saturday 11:00a - 7:30p</div><div></div><div><br>
**Must have a good driving records and drivers license**</div><div></div><div><br>
The Intake Specialist is responsible for the intake process at the facility. Liaises with remote admissions to team. Establishes professional rapport with client to ensure that they feel welcomed upon arrival. Supports client arrival process, including initial assessment process, searching the client&rsquo;s belongings/person for<br>
prohibited items, and orienting the client to the facility. Ensures required documentation/paperwork is completed and maintained.</div><div></div><div><b><br>
We have FUN at work!
</b></div><ul><li>Monthly drawings</li><li>
Monthly events</li><li>
Monthly snacks/treats</li><li>
Employee of the Month/Quarter/Year with gifts/treats</li><li>
Spirit Weeks and more!</li></ul><div><b>
Benefits</b></div><div>
Full Time or Part Time with Benefits</div><ul><li>
Medical (three tiers)</li><li>
Dental</li><li>
Vision</li><li>
STD (employer paid)</li><li>
LTD</li><li>
Life Insurance (employer paid)</li><li>
401k</li><li>
2 weeks of Vacation</li><li>
24 hours Personal Time</li><li>
6 Sick Days</li><li>
6 Extended Sick Days</li><li>
Paid holidays</li><li>
1.5x your hourly rate for working a recognized holidays</li></ul><div><b>
Criminal History</b></div><div>
We&rsquo;re licensed through the Department of Behavioral Health and Development Services, which means we follow their standards for criminal history and hiring criteria. If you have a criminal history, please review the barrier crimes to ensure that you&rsquo;re eligible for employment at our facility. https://www.dss.virginia.gov/files/division/obi/background_investigations/barriercrimes/CRF_Barrier_Crime_List.pdf</div>
Responsibilities:
<div>
ESSENTIAL FUNCTIONS:<br>
<ul><li>Liaise with client/family of potential admissions to address any questions, concerns, etc.</li><li>Coordinate facility tours with clients and families who are potential admissions.</li><li>Interface with remote admissions team and on-site clinical team for necessary approvals, plan for client</li></ul>
arrival, including travel arrangements as applicable.<br>
<ul><li>Establishes professional rapport with client to ensure that they feel welcomed upon arrival.</li><li>Supports arrival process including coordinating assessment/bed placement process, searches of client</li></ul>
belongings/person for prohibited items.<br>
<ul><li>Orients client to the facility/milieu.</li><li>Liaises with direct care/nursing/clinical team to ensure client is set-up with a treatment plan/schedule</li></ul>
as needed.<br>
<ul><li>Ensures intake paperwork is completed in a timely fashion and documentation is maintained as</li></ul>
required.<br>
<ul><li>May discuss client&rsquo;s financial responsibility and take payment as applicable.</li><li>Provides exceptional customer service in line with Acadia Healthcare standards.</li></ul></div>
Qualifications:
<div>
STANDARD EXPECTATIONS:<br>
<ul><li>Complies with organizational policies, procedures, performance improvement initiatives and maintains</li></ul>
organizational and industry policies regarding confidentiality.<br>
<ul><li>Communicate clearly and effectively to person(s) receiving services and their family members, guests</li></ul>
and other members of the health care team.<br>
<ul><li>Develops constructive and cooperative working relationships with others and maintains them over</li></ul>
time.<br>
<ul><li>Encourages and builds mutual trust, respect and cooperation among team members.</li></ul>
Page 2 of 4<br>
Intake Specialist (Specialty) 07/10/2023<br>
<ul><li>Maintains regular and predictable attendance.</li></ul></div><div><br>
EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:<br>
<ul><li>High-school diploma, GED, or equivalent.</li><li>1 &ndash; 2 years of experience in a patient care environment in a substance use/behavioral health setting, is</li></ul>
preferred.<br>
<ul><li>Must have excellent communication and customer service skills, and an ability to use required</li></ul>
computer programs.</div><div><br>
LICENSES/DESIGNATIONS/CERTIFICATIONS:<br>
<ul><li>De-escalation training, CPR and/or First-Aid certification as required by facility</li></ul></div><div></div><div><br>
We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual&rsquo;s characteristics protected by applicable state, federal and local laws.</div></div>

Intake Specialist

The Brook Hospital - KMI

<div>Responsibilities:
<div><b>
About The Brook Hospital - KMI:</b></div><div>
Since 1985, The Brook Hospitals have been providing quality mental health and addiction treatment services. The Brook Hospitals have two outstanding facilities located in Louisville, Kentucky. The Brook &ndash; KMI is a 110-bed hospital offering a full continuum of inpatient, extended care, residential, partial hospitalization and outpatient services for children, adolescents, and adults. The Brook Hospitals prides itself upon the fact that our patients are referred directly to us by local professionals and organizations: physicians, psychologists, social workers, employee assistance professionals, community mental health centers, hospitals, schools, courts, social service agencies and managed care organizations. These direct referrals and our high patient and family satisfaction rates are a reflection of our effectiveness in treating mental illness and addictions.</div><div></div><div><b><br>
Job Duties/Responsibilities:</b></div><div>
The <b><i>Intake Evaluation and Referral Coordinator</i></b> is responsible for answering all incoming intake calls and provide appropriate resolution. Conducts initial evaluations to determine an appropriate treatment level of care. Responsible for completing admission paperwork, including admission data entry. This position requires a person to work with minimal supervision. This position will work with all hospital units, business office, medical staff, medical records, utilization review, marketing, nursing, and data processing.</div><ul><li>
This opportunity is a full-time position from Monday - Friday of 40 hours per week with. The work hours are from 5:00am to 1:30pm.</li></ul><div></div><div><b><br>
Benefits Highlights:</b></div><ul><li><div>
Loan Forgiveness Program if offered.</div></li><li><div>
Challenging and rewarding work environment.</div></li><li><div>
Competitive Compensation &amp; Generous Paid Time Off.</div></li><li><div>
Excellent Medical, Dental, Vision and Prescription Drug Plans.</div></li><li><div>
401(K) with company match and discounted stock plan.</div></li><li><div>
Career development opportunities within UHS and its 300+ Subsidiaries! &middot; More information is available on our Benefits Guest Website: www.benefits.uhsguest.com</div></li></ul><div></div><div><b><br>
About U</b><b>niversal Health Services:</b></div><div>
One of the nation&rsquo;s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $15.8 billion in 2024. UHS was again recognized as one of the World&rsquo;s Most Admired Companies by Fortune; listed in Forbes ranking of America&rsquo;s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com</div>
Qualifications:
<ul><li><b>Education:</b><ul><li><b>
Required:</b> Master's Degree from an accredited school in the Behavioral Health field.</li></ul></li><li><b>
Experience:</b><ul><li><b>
Required:</b> 0 - 1 years of related experience.</li><li><b>
Peferred:</b> 1 - 3 years of related experience.</li></ul></li></ul><div></div><div><b><br>
EEO Statement</b></div><div>
All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.</div><div></div><div><br>
We believe that diversity and inclusion among our teammates is critical to our success.</div><div></div><div><b><br>
Notice</b></div><div>
At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.</div></div><div></div>

Intake Evaluation and Referral Coordinator

Mind Body Optimization

<div><p><b>POSITION SUMMARY</b></p><p>
The Patient Onboarding Coordinator is a vital member of our healthcare team, responsible for providing compassionate, efficient support to individuals seeking mental health and behavioral health services. This role involves handling both inbound and outbound calls, conducting screenings, and providing guidance to individuals seeking mental health support. The specialist will collaborate with healthcare professionals, maintain accurate records, and contribute to the overall success.</p><p>
</p><p></p><p><b>QUALIFICATIONS</b></p><p><b>
Education: </b>Bachelor's Degree from an accredited college or university in Counseling, Psychology, or Social Work preferred&mdash;high school diploma required.</p><p><b>
Experience: </b>Previous experience in a call center or customer service role, preferably in a healthcare setting.</p><p><b>
Additional Requirements: </b>The ability to remain calm under pressure and handle crises with sensitivity. Familiarity with electronic health record systems and call center software is a plus. Complete Drug Screening and Background check upon being hired.</p><p>
</p><p></p><p><b>PRIMARY RESPONSIBILITIES</b></p><p>
1. Answer incoming calls from individuals seeking behavioral healthcare services.</p><p>
2. Make outbound calls to follow up on inquiries, schedule appointments, and provide additional information as needed.</p><p>
3. Conduct initial screenings to determine the urgency and severity of individuals' mental health needs.</p><p>
4. Follow established protocols for crisis intervention, including contacting emergency services when necessary.</p><p>
5. Offer information about available behavioral healthcare services, treatment options, and community resources.</p><p>
6. Make appropriate referrals to mental health professionals and services based on individual needs.</p><p>
7. Maintain accurate and confidential records of all interactions in the call center database.</p><p>
8. Document screening findings, intervention strategies, and referrals made during calls.</p><p>
9. Adhere to all relevant policies, procedures, and ethical guidelines.</p><p>
10. Follow established protocols for maintaining confidentiality and privacy.</p><p>
</p><p></p><p><b>Note: The essential job functions of this position are not limited to the duties listed above.</b></p><p>
</p><p></p><p><b>KNOWLEDGE, SKILLS, AND ABILITIES</b></p><p>
</p><p>1. Strong understanding of mental health issues, treatment modalities, and healthcare systems.</p><p>
2. Ability to analyze situations, evaluate data, and recommend/implement courses of action that would improve the functioning of systems/processes they are involved in.</p><p>
3. Ability to interpret, adapt, and apply guidelines and procedures.</p><p>
4. Ability to use good judgment and keep information confidential.</p><p>
5. Ability to react calmly and effectively in an emergency.</p><p>
6. Ability to effectively prioritize tasks.</p><p>
7. Ability to work collaboratively in a multidisciplinary team environment.</p><p>
8. Excellent communication, interpersonal, and crisis management skills.</p><p>
9. Commitment to ethical standards, confidentiality, and professional boundaries.</p><p>
</p><p></p><p><b>PHYSICAL, MENTAL, AND SPECIAL DEMANDS</b></p><p>
</p><p>1. Ability to reach above and below the waist, turn, twist, and manipulate small tools (copier, computer,</p><p>
telephone, typewriter, calculator, safe, facsimile machine).</p><p>
2. Ability to see well enough to read handwritten and typewritten material.</p><p>
3. Ability to handle a variety of repetitive tasks at a moderate level.</p><p>
4. Available to work 100% in person, 5 days a week.</p><p>
5. Ability to handle multiple projects and tasks under deadlines and with short notice.</p><p>
</p><p></p><p><b>MACHINES, TOOLS, EQUIPMENT, AND OTHER WORK AIDES:</b></p><p>
THIS SECTION DESCRIBES THOSE MACHINES, TOOLS, EQUIPMENT, AND OTHER WORK AIDES AN EMPLOYEE IN THIS POSITION MUST BE ABLE TO USE.</p><p>
</p><p>1. Computer.</p><p>
2. Microsoft Office.</p><p>
3. Electronic Medical Records.</p><p>
4. Copy machine.</p><p>
5. Policies, procedures, plans, programs, and manuals</p><p>
</p><p></p><p><b>Mind Body Optimization
</b></p><p>07 Glen Oaks Blvd, Suite 200<br>
Hendersonville, TN 37075</p></div>

Medical Front Desk Receptionist

<div><p><b>POSITION SUMMARY</b></p><p>
</p><p>The Patient Onboarding Coordinator is a vital member of our healthcare team, responsible for providing compassionate, efficient support to individuals seeking mental health and behavioral health services. This role involves handling both inbound and outbound calls, conducting screenings, and providing guidance to individuals seeking mental health support. The specialist will collaborate with healthcare professionals, maintain accurate records, and contribute to overall success.</p><p>
</p><p></p><p><b>QUALIFICATIONS</b></p><p>
</p><p><b>Education: </b>Bachelor's Degree from an accredited college or university in Counseling, Psychology, or Social Work preferred&mdash;high school diploma required.</p><p><b>
Experience: </b>Previous experience in a call center or customer service role, preferably in a healthcare setting.</p><p><b>
Additional Requirements: </b>The ability to remain calm under pressure and handle crises with sensitivity. Familiarity with electronic health record systems and call center software is a plus. Complete Drug Screening and Background check upon being hired.</p><p>
</p><p></p><p><b>PRIMARY RESPONSIBILITIES</b></p><p>
</p><p>1. Answer incoming calls from individuals seeking behavioral healthcare services.</p><p>
2. Make outbound calls to follow up on inquiries, schedule appointments, and provide additional information as needed.</p><p>
3. Conduct initial screenings to determine the urgency and severity of individuals' mental health needs.</p><p>
4. Follow established protocols for crisis intervention, including contacting emergency services when necessary.</p><p>
5. Offer information about available behavioral healthcare services, treatment options, and community resources.</p><p>
6. Make appropriate referrals to mental health professionals and services based on individual needs.</p><p>
7. Maintain accurate and confidential records of all interactions in the call center database.</p><p>
8. Document screening findings, intervention strategies, and referrals made during calls.</p><p>
9. Adhere to all relevant policies, procedures, and ethical guidelines.</p><p>
10. Follow established protocols for maintaining confidentiality and privacy.</p><p>
</p><p></p><p><b>Note: The essential job functions of this position are not limited to the duties listed above.</b></p><p>
</p><p></p><p><b>KNOWLEDGE, SKILLS, AND ABILITIES</b></p><p>
</p><p>1. Strong understanding of mental health issues, treatment modalities, and healthcare systems.</p><p>
2. Ability to analyze situations, evaluate data, and recommend/implement courses of action that would improve the functioning of systems/processes they are involved in.</p><p>
3. Ability to interpret, adapt, and apply guidelines and procedures.</p><p>
4. Ability to use good judgment and keep information confidential.</p><p>
5. Ability to react calmly and effectively in an emergency.</p><p>
6. Ability to effectively prioritize tasks.</p><p>
7. Ability to work collaboratively in a multidisciplinary team environment.</p><p>
8. Excellent communication, interpersonal, and crisis management skills.</p><p>
9. Commitment to ethical standards, confidentiality, and professional boundaries.</p><p>
</p><p></p><p><b>PHYSICAL, MENTAL, AND SPECIAL DEMANDS</b></p><p>
</p><p>1. Ability to reach above and below the waist, turn, twist, and manipulate small tools (copier, computer,</p><p>
telephone, typewriter, calculator, safe, facsimile machine).</p><p>
2. Ability to see well enough to read handwritten and typewritten material.</p><p>
3. Ability to handle a variety of repetitive tasks at a moderate level.</p><p>
4. Available to work 100% in person, 5 days a week.</p><p>
5. Ability to handle multiple projects and tasks under deadlines and with short notice.</p><p>
</p><p></p><p><b>MACHINES, TOOLS, EQUIPMENT, AND OTHER WORK AIDES:</b></p><p>
</p><p>THIS SECTION DESCRIBES THOSE MACHINES, TOOLS, EQUIPMENT, AND OTHER WORK AIDES AN EMPLOYEE IN THIS POSITION MUST BE ABLE TO USE.</p><p>
</p><p>1. Computer.</p><p>
2. Microsoft Office.</p><p>
3. Electronic Medical Records.</p><p>
4. Copy machine.</p><p>
5. Policies, procedures, plans, programs, and manuals</p><p>
</p><p><b>Mind Body Optimization
</b></p><p>7030 New Sanger Ave<br>
Ste 202, Waco, TX 76712</p></div>

<div><p><b>POSITION SUMMARY</b></p><p>
</p><p>The Patient Onboarding Coordinator is a vital member of our healthcare team, responsible for providing compassionate, efficient support to individuals seeking mental health and behavioral health services. This role involves handling both inbound and outbound calls, conducting screenings, and providing guidance to individuals seeking mental health support. The specialist will collaborate with healthcare professionals, maintain accurate records, and contribute to overall success.</p><p>
</p><p></p><p><b>QUALIFICATIONS</b></p><p>
</p><p><b>Education: </b>Bachelor's Degree from an accredited college or university in Counseling, Psychology, or Social Work preferred&mdash;high school diploma required.</p><p><b>
Experience: </b>Previous experience in a call center or customer service role, preferably in a healthcare setting.</p><p><b>
Additional Requirements: </b>The ability to remain calm under pressure and handle crises with sensitivity. Familiarity with electronic health record systems and call center software is a plus. Complete Drug Screening and Background check upon being hired.</p><p>
</p><p></p><p><b>PRIMARY RESPONSIBILITIES</b></p><p>
</p><p>1. Answer incoming calls from individuals seeking behavioral healthcare services.</p><p>
2. Make outbound calls to follow up on inquiries, schedule appointments, and provide additional information as needed.</p><p>
3. Conduct initial screenings to determine the urgency and severity of individuals' mental health needs.</p><p>
4. Follow established protocols for crisis intervention, including contacting emergency services when necessary.</p><p>
5. Offer information about available behavioral healthcare services, treatment options, and community resources.</p><p>
6. Make appropriate referrals to mental health professionals and services based on individual needs.</p><p>
7. Maintain accurate and confidential records of all interactions in the call center database.</p><p>
8. Document screening findings, intervention strategies, and referrals made during calls.</p><p>
9. Adhere to all relevant policies, procedures, and ethical guidelines.</p><p>
10. Follow established protocols for maintaining confidentiality and privacy.</p><p>
</p><p></p><p><b>Note: The essential job functions of this position are not limited to the duties listed above.</b></p><p>
</p><p></p><p><b>KNOWLEDGE, SKILLS, AND ABILITIES</b></p><p>
</p><p>1. Strong understanding of mental health issues, treatment modalities, and healthcare systems.</p><p>
2. Ability to analyze situations, evaluate data, and recommend/implement courses of action that would improve the functioning of systems/processes they are involved in.</p><p>
3. Ability to interpret, adapt, and apply guidelines and procedures.</p><p>
4. Ability to use good judgment and keep information confidential.</p><p>
5. Ability to react calmly and effectively in an emergency.</p><p>
6. Ability to effectively prioritize tasks.</p><p>
7. Ability to work collaboratively in a multidisciplinary team environment.</p><p>
8. Excellent communication, interpersonal, and crisis management skills.</p><p>
9. Commitment to ethical standards, confidentiality, and professional boundaries.</p><p>
</p><p></p><p><b>PHYSICAL, MENTAL, AND SPECIAL DEMANDS</b></p><p>
</p><p>1. Ability to reach above and below the waist, turn, twist, and manipulate small tools (copier, computer,</p><p>
telephone, typewriter, calculator, safe, facsimile machine).</p><p>
2. Ability to see well enough to read handwritten and typewritten material.</p><p>
3. Ability to handle a variety of repetitive tasks at a moderate level.</p><p>
4. Available to work 100% in person, 5 days a week.</p><p>
5. Ability to handle multiple projects and tasks under deadlines and with short notice.</p><p>
</p><p></p><p><b>MACHINES, TOOLS, EQUIPMENT, AND OTHER WORK AIDES:</b></p><p>
</p><p>THIS SECTION DESCRIBES THOSE MACHINES, TOOLS, EQUIPMENT, AND OTHER WORK AIDES AN EMPLOYEE IN THIS POSITION MUST BE ABLE TO USE.</p><p>
</p><p>1. Computer.</p><p>
2. Microsoft Office.</p><p>
3. Electronic Medical Records.</p><p>
4. Copy machine.</p><p>
5. Policies, procedures, plans, programs, and manuals</p><p>
</p><p><b>Mind Body Optimization
</b></p><p>271 West Southlake Blvd.<br>
Southlake, TX 76092</p></div>

Atlantic Health Strategies

<div><div><p><b>Clinical Coordinator | Newton, MA | Full-Time | On-Site</b></p><p><b><br>
About Asteroid Health</b></p><p><br>
At Asteroid Health, we provide integrated, recovery oriented behavioral health and substance use treatment services. We are committed to compassionate, evidence-based care and a professional, welcoming experience at every point of contact. Our clinical, admissions, and operations teams work together to support long-term wellness and sustained recovery.</p><p><b><br>
The Opportunity</b></p><p><br>
We are hiring a Clinical Coordinator to serve as the operational hub of our admissions process. In this role, you ensure that clients are connected to the right level of care efficiently and with care, working closely alongside the clinical team without providing therapy or making independent clinical determinations.</p><p><br>
This role combines intake coordination, referral management, insurance verification, documentation, and scheduling support. If you are organized, dependable, and motivated by the work of connecting people to behavioral health services, we want to meet you.</p><br>
<div></div><br>
<div><b>What You'll Do</b><br>
</div><ul><li>Serve as a primary point of contact for incoming clients and referral sources, providing a professional and welcoming experience.<br>
</li>
<li>Coordinate the intake process and collect initial screening information to prepare clients for clinical review.<br>
</li>
<li>Manage the intake pipeline and monitor response times to support program KPIs.<br>
</li>
<li>Communicate with referral sources, track referral volume and conversion, and maintain accurate referral records.<br>
</li>
<li>Verify insurance eligibility and coordinate with the billing team as needed.<br>
</li>
<li>Ensure documentation is complete and organized prior to clinical review.<br>
</li>
<li>Coordinate scheduling for clinicians and new admissions.<br>
</li>
<li>Support the onboarding experience for new clients, orienting them and their families to program expectations and next steps.<br>
</li>
<li>Maintain accurate and timely documentation in the electronic health record system.<br>
</li>
<li>Collaborate cross-functionally with clinical, administrative, and program staff to support seamless client care.</li><br>
</ul><div><br>
<b>Why Join Asteroid Health</b><br>
</div><ul><li>Your work directly impacts patient access to care. You help ensure that every person who reaches out gets a timely, organized, and supportive first experience.<br>
</li>
<li>You gain hands-on experience in intake coordination, insurance verification, referral management, and clinical operations in a growing behavioral health setting.<br>
</li>
<li>You join a collaborative, mission-driven team where organization and dependability make a real difference every day.</li><br>
</ul><br>
<br>
<h3 class="jobSectionHeader"><b>Benefits</b></h3>
<div><b>Compensation and Benefits</b><br>
<br>
</div><div></div><br>
<div>$60,000 - $72,000 annually, commensurate with experience, plus PTO, health and dental insurance, Employee Assistance Program, and 401(k)<br>
<br>
</div><div></div><br>
<div>If you are ready to help connect people to the behavioral health services they need, we encourage you to apply. This position is a direct hire with Asteroid Health. Atlantic Health Strategies is recruiting on their behalf.</div></div></div>

Clinical Coordinator

Delaware Guidance Services

<div><div><div><p><b>About Delaware Guidance Services</b></p><div>
Delaware Guidance Services for Children and Youth, Inc. (DGS) is the largest provider of outpatient behavioral health services to children and families in Delaware. We operate offices in Wilmington, Newark, Dover, Lewes, and Seaford, and we are the only statewide not-for-profit outpatient behavioral health organization for children and adolescents accredited by JCAHO. In 2020, we were honored as a Compassionate Champion for our dedication to serving youth and families using a trauma-informed approach.</div><div></div><div><br>
Through DGS, clients and families have access to outpatient counseling, group therapy, parent-child interaction therapy, and school-based services. Our community-based service lines serve youth and families who require a more intense therapeutic protocol. DGS&rsquo; 24-hour statewide Mobile Response and Stabilization Services (MRSS) dispatches skilled crisis intervention clinicians to provide immediate care to children experiencing behavioral health crises. Therapeutic options are available for a wide range of diagnoses including depression, anxiety, mood disorders, eating disorders, traumatic stress-related disorders, and suicidal ideation. In 2021, DGS clinicians provided over 54,000 direct care hours to children, youth, and families in Delaware. Over 93% of clients report improvement in their level of functioning following treatment, and therapeutic benefits derived from trauma-informed care extend to clients&rsquo; siblings, caregivers, classmates, and peers.</div><div></div><div><br>
Our client population is racially and ethnically diverse; 80% of DGS clients are Medicaid recipients and 90% have household incomes under $30,000. Many of our clients present with significant treatment challenges including learning impacts due to missed school and negative economic impact due to parental missed work. We provide care to anyone in need, regardless of insurance status or ability to pay for care. DGS also provides services specifically tailored to meet the unique behavioral health care needs of child welfare-involved families and foster youth</div><div></div><div><b><br>
Why Work at Delaware Guidance Services?</b></div><div>
DGS strives to build a collaborative, flexible, and client-focused work environment. Employee wellness is a top priority. In addition to offering flexible work arrangements, DGS offers a comprehensive and competitive employee benefits package including the following:</div><br>
<div></div><ul><li>
Competitive Compensation</li><li>
Incentive Pay for Specific Roles</li><li>
Generous Paid Time Off (<i>starting at 44 days of paid leave a year</i>)</li><li>
Up to 6% Annual Contribution to Your Retirement Fund</li><li>
Free Professional Development Opportunities</li><li>
Medical, Dental and Vision Insurance</li><li>
Life and Long-term Disability Insurance</li></ul><p></p><div><div><div><div><b><i>
Position Highlights:</i></b><ul><li><b>
Generous benefits and time off policies</b></li><li><b>
Ability to work with children through a mission driven organization</b></li></ul></div></div></div></div><p><b>
Summary/objective</b></p><p>
The Operations Support Specialist will be expected to assist with the following job duties, as determined by operational need and as assigned by the Operations Support Coordinator and/or DGS Practice Manager. The Operations Support Specialist must pass an annual HIPAA privacy and security training.</p><p></p><p><b><br>
Essential functions:</b></p><p><i>
Intake and Scheduling</i></p><ul><li>
Answer phone calls, prioritize messages, and use the telephone system effectively</li><li>
Make reminder calls to patients before their scheduled appointments and document the outcomes</li><li>
Call and reschedule patients who miss their appointments and document the no call/no show process</li><li>
Check in patients for their behavioral health appointments and update their demographic and insurance information, verify legal guardianship if anyone other than biological parents</li><li>
Verify insurance coverage and inform patients of any lapses or eligibility for the DGS sliding fee scale program.</li><li>
Scan relevant documents, such as insurance cards, identification cards, and behavioral health records, before the end of the day</li><li>
Schedule intake appointment, update appointment in computer, and notify appropriate therapist; manage intake wait list and coordinate/communicate as necessary with outpatient coordinators; send letters to legal guardian when attempts to schedule an intake appointment have not been successful</li><li>
Prepare new patient packets for behavioral health and ensure that all new patients complete the intake assessment before their visit. Assist patients with any questions or difficulties regarding the assessment</li><li>
Ensure that all forms are up to date and have enough copies available.</li><li>
Schedule appointments for current outpatient and psychiatry clients and families; call clients who have not been seen in 60+ days, continue to monitor therapist and NP schedules to ensure they are full</li><li>
Maintain a courteous, helpful, and professional attitude when dealing with co-workers, patients, and their families. Respect confidentiality at all times.</li></ul><p></p><p><i><br>
Front Desk</i></p><ul><li>
Manage waiting room, check-in/check-out clients, verify current demographics and insurance, scan insurance card, collect co-pays issuing receipt and record co-pay, notify clinician/provider of client arrival</li><li>
Print daily schedule, notate outstanding balances, verify insurance, and confirm appointments for the following day(s)</li><li>
Distribute mail and incoming documentation; maintain DGS forms for the site; open/close building</li></ul><p></p><p><i><br>
Medical Records</i></p><ul><li>
Maintain chart audit and verify deficiencies; open/close clinical records/charts; monitor retention and destruction of charts; distribute deficiency reports and case reviews; copy, send, scan medical records requested by third parties; pull charts for studies and insurance company audits</li><li>
Copy all PBH service admission referral forms, enter into EMR, scan, and coordinator with Clinical Coordinator and DGS Billing Department</li></ul><p></p><p><i><br>
General Responsibilities</i></p><ul><li>
Uphold professional standards of treatment and the mission of the organization</li><li>
Maintain a quality code of conduct, ethics and professionalism</li><li>
Provide goal-directed and team-oriented services</li><li>
Communicate effectively and professionally with all stakeholders</li></ul><p></p><p><b><br>
Competencies/ Capabilities:</b></p><ul><li>
Planning &amp; organization/time management</li><li>
Initiative/drive, and self-starter</li><li>
Collaborative Team Member, Strong Interpersonal skills/relationships/teamwork</li><li>
Judgment/decision making/problem solving</li><li>
Adaptability/continuous improvement/flexibility</li><li>
Commitment and willingness to professional growth and development</li></ul><p></p><p><b><br>
Supervisory responsibilities: </b><b>None</b></p><p></p><p><b><br>
Work environment: </b>Office-based</p><p></p><p><b><br>
Physical demands:</b></p><ul><li>
Prolonged periods of sitting at a desk and working on a computer</li><li>
Must be able to lift up to 15 pounds at times</li></ul><p></p><p><b><br>
Travel required: </b>Minimal, may be asked to travel between sites on occasion</p><p></p><p><b><br>
Minimum qualifications:</b></p><ul><li>
High school diploma or general education degree (GED); or at least three months&rsquo; related experience and/or training; or equivalent combination of education and experience.</li><li>
Ability to prioritize tasks and handle multiple assignments simultaneously</li><li>
Ability to maintain confidentiality</li></ul><p></p><p><b><br>
Preferred qualifications:</b></p><div><ul><li>
Medical records and medical scheduling experience</li></ul></div><p></p><p><b><br>
EEO:</b></p><p>
Delaware Guidance Services is an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions<i>.</i></p><p></p><p><b><br>
Other duties:</b></p><p>
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</p></div></div></div><p></p>

Operations Support Specialist

Search 10000+ Behavioral health intake coordinator jobs near you this March. New roles added regularly across leading industries. Apply today.

10000 behavioral health intake coordinator jobs Near Me

Intake Specialist

Intake Evaluation and Referral Coordinator

Medical Front Desk Receptionist

Medical Front Desk Receptionist

Medical Front Desk Receptionist

Clinical Coordinator

Operations Support Specialist