bell attendant

Accor Group

Job Title Bell Attendant Guest Services Luxury Floating Hotel Dubai, UAE Job Description Bell Attendant Guest Services Luxury Floating Hotel Dubai, UAE Position Overview Queen Elizabeth II (QE2), Dubai s iconic floating hotel, is hiring a Bell Attendant to provide high-quality luggage assistance and guest support services. This role offers a unique opportunity to work in a historic luxury hospitality setting where exceptional guest care meets British maritime heritage. Ideal for service-oriented individuals with a background in front office or bell desk roles. Job Details Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Guest Services / Concierge Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Job Overview Front-of-House Luggage Services and Guest Assistance As a Bell Attendant, you will serve as the first point of contact for guests upon arrival and departure. You will assist with baggage handling, escort guests to their rooms, and manage storage facilities while maintaining the high service standards expected at QE2. You will coordinate closely with the front office, housekeeping, and reservations to ensure a seamless guest journey. What You ll Do * Greet and welcome all guests with professionalism and courtesy upon arrival * Assist guests with transporting, storing, and retrieving luggage * Maintain an organized and secure luggage storage area for both short- and long-term stays * Keep updated records of VIP, group, and individual arrivals for effective planning * Provide guests with directions, hotel information, and respond to general inquiries * Coordinate closely with housekeeping, sales, and reservations to align on room readiness and guest needs * Handle guest requests related to bell services efficiently and with a service-first mindset * Monitor and comply with hotel policies related to key handling and safety deposit boxes * Use Opera or similar hotel systems for tracking guest services and room allocations * Support a safe, clean, and organized lobby and bell desk area at all times Ideal Profile Courteous and Organized Hospitality Support * Minimum 1 year of experience in a similar bell desk or guest services role * Proficiency in Opera PMS is preferred * Fluency in English is required; knowledge of additional languages is a plus * Strong interpersonal skills and ability to remain calm and helpful under pressure * Good organizational skills and attention to detail when handling guest belongings * Team player with a strong service ethic and ability to multitask in a busy environment * Prior experience in a luxury or heritage hospitality setting is an advantage

Bell Attendant

Hilton Hotels

As a Bell Attendant, you will be responsible for transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards:
<ul>
<li>Greet and escort arriving and departing guests to and from their accommodations</li>
<li>Retrieve and transport guest luggage</li>
<li>Inspect guest rooms and acquaint guests with these rooms and their features</li>
<li>Respond to guest inquiries and requests in a timely, friendly and efficient manner</li>
<li>Organize and store luggage, as needed, according to guidelines</li>
<li>Assist in the maintenance, appearance and functionality of equipment</li>
</ul>
What are we looking for?
Bell Attendants serving Hilton Brand hotels are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
<ul>
<li>Positive attitude and communication skills</li>
<li>Ability to work flexible hours</li>
<li>Ability to work under pressure</li>
<li>Ability to work on own and as part of a team</li>
<li>Commitment to respond to Guest requests and deliver high levels of service</li>
<li>Excellent grooming standards</li>
</ul>

Hilton

<div>Bell Attendant - Franchise
Job Requirements 
 
The Bell Attendant is responsible for creating a warm and welcoming first impression for all guests. This role ensures smooth arrival and departure experiences by assisting with luggage, providing hotel information, and delivering exceptional guest service at all times. 
What will I be doing?
As a Bell Attendant, you will be responsible for transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards: 
<ul><li>
Greet guests upon arrival and assist with luggage handling, storage, and delivery.</li><li>
Escort guests to their rooms and explain room features and hotel facilities.</li><li>
Ensure prompt pick-up and delivery of guest luggage during check-in and check-out.</li><li>
Handle guest requests courteously and efficiently.</li><li>
Maintain cleanliness and organization of the lobby and bell desk area.</li><li>
Coordinate with the Front Desk, Concierge, and other departments to meet guest needs.</li><li>
Deliver packages, messages, and other items to guest rooms as required.</li><li>
Assist with valet parking or transportation arrangements (if applicable).</li><li>
Uphold hotel service standards and demonstrate a professional appearance at all times.</li></ul> 

Work Experience 
 
Previous experience in a similar role within the hospitality industry is an advantage.
Excellent communication and interpersonal skills.
Friendly, courteous, and guest-oriented personality.
Ability to handle multiple tasks and remain calm under pressure.
Physically fit to handle luggage and stand for extended periods.
Flexible to work in shifts, including weekends and holidays. 
Benefits
 
<ul><li>Basic Salary</li><li>
Housing Allowance</li><li>
Transportation Allowance</li><li>
Vacation ticket entitlement</li><li>
Medical Insurance</li><li>
Life Insurance</li></ul> 

Disclaimer
 
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel&rsquo;s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.</div>

Bell Attendant - Franchise

Job Title Bell Attendant Guest Services Luxury Floating Hotel Dubai, UAE Job Description Bell Attendant Guest Services Luxury Floating Hotel Dubai, UAE Position Overview Queen Elizabeth II (QE2), Dubai s iconic floating hotel, is hiring a Bell Attendant to provide high-quality luggage assistance and guest support services. This role offers a unique opportunity to work in a historic luxury hospitality setting where exceptional guest care meets British maritime heritage. Ideal for service-oriented individuals with a background in front office or bell desk roles. Job Details Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Guest Services / Concierge Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Job Overview Front-of-House Luggage Services and Guest Assistance As a Bell Attendant, you will serve as the first point of contact for guests upon arrival and departure. You will assist with baggage handling, escort guests to their rooms, and manage storage facilities while maintaining the high service standards expected at QE2. You will coordinate closely with the front office, housekeeping, and reservations to ensure a seamless guest journey. What You ll Do * Greet and welcome all guests with professionalism and courtesy upon arrival * Assist guests with transporting, storing, and retrieving luggage * Maintain an organized and secure luggage storage area for both short- and long-term stays * Keep updated records of VIP, group, and individual arrivals for effective planning * Provide guests with directions, hotel information, and respond to general inquiries * Coordinate closely with housekeeping, sales, and reservations to align on room readiness and guest needs * Handle guest requests related to bell services efficiently and with a service-first mindset * Monitor and comply with hotel policies related to key handling and safety deposit boxes * Use Opera or similar hotel systems for tracking guest services and room allocations * Support a safe, clean, and organized lobby and bell desk area at all times Ideal Profile Courteous and Organized Hospitality Support * Minimum 1 year of experience in a similar bell desk or guest services role * Proficiency in Opera PMS is preferred * Fluency in English is required; knowledge of additional languages is a plus * Strong interpersonal skills and ability to remain calm and helpful under pressure * Good organizational skills and attention to detail when handling guest belongings * Team player with a strong service ethic and ability to multitask in a busy environment * Prior experience in a luxury or heritage hospitality setting is an advantage

Bell Attendant Guest Services

Bab Al Shams Desert Resort

Ensures all guest luggage, mail, deliveries, and faxes are delivered in a timely, professional, and efficient manner, ensuring that they are handled responsibly and with care, and delivers exemplary service and provides a memorable impression of service to the guests.
Key Duties And Responsibilities
<ul>
<li>To adhere to the section s Standard Operating Procedures at all times</li>
<li>To respond orally to positive or negative feedback received directly from guests or via comment cards/feedback systems and to develop strategies to address potential service shortfalls</li>
<li>To be aware of local market competition, to monitor trends within the industry and make suggestions on how these could be implemented in our resort</li>
<li>To be innovative, suggesting new ideas and investigating new ways of doing things or new services for our guests</li>
<li>To handle guest complaints, comments, problems/requests and other incidents in a professional &amp; efficient manner, to document all complaints and incidents properly and to ensure that the (Assistant) Front Office Manager and other HoDs and Managers are fully informed about complaints/issues concerning their areas of responsibility</li>
<li>To be fully aware of the hotel s credit policy and to make sure that all Concierge employees on duty are, too, and are adhering to all aspects of the credit policy at all times</li>
<li>To be fully aware of all hotel policies, procedures and government rules &amp; regulations and to always maintain good relations with the police and other local authorities</li>
</ul>
Assists guests with loading &amp; unloading of luggage as well as delivering it to and collecting it from the guest s room, ensuring that no damage is done to any piece of luggage. Delivers any faxes, messages, parcels, mail, newspapers, etc. to guest rooms in a timely manner and always verifies the guest s name and room number. Maintains a high level of knowledge about Bab Al Shams Resort facilities and services as well as Dubai and other Kerzner properties, to be equipped to answer guest enquiries and questions. Records all tasks in the applicable forms or Logbooks. Communicates with guests effectively, responds well in a timely manner. Works in a team, i.e., caring about other team members and different nationalities. Ensures the quality of the Bell Service department. Welcomes guests and assists with baggage, packages, briefcases etc. Establishes a good rapport with the guests. Ensures the transfer of all baggage to guestrooms without delay. Stores Guest baggage securely &amp; follows hotel policies when requested. Supervises the security of guests property during transfers and/or storage in the baggage area Always keeps the luggage room clean and in order To maintain effective key control and to liaise with the Security Department in all matters c oncerning guest-room security To ensure that the port-cach s/driveways outside the hotel entrances are always kept clean and free of obstacles Shows the guest around the guest room, explaining the operation of any equipment. Listens to the guests at all times, strives to respond as quickly as possible to all requests made by guests. Ensures the transmission of all messages, documents, packages, mails and faxes to all guests and other departments whenever necessary in accordance with established standards and procedures. Assists guests with transportation requests &amp; taxis. Assists with taxi bookings and follows up to ensure the taxi arrives at the scheduled time. Ensures proper records are maintained for all guests deliveries. Handles guests requests/inquiries in a professional and helpful manner. Maintains updated and relevant information to handle guests enquiries. Maintains all quality standards and procedures from the guest s pre-arrival to the guest s arrival, to the guest s in-house stay, to the guest s departure. Coordinates and ensures timely deliveries and collections of guests luggage. Maintains a high level of productivity and cost efficiency within the department. Supports and reviews the current procedures and practices to ensure a high level of customer and owner satisfaction. Reports any unusual situation, fire or safety hazards, and damaged items needing repair to his line manager. Constantly on your feet. Complies with the hotel s health, safety, and hygiene policy and maintains high grooming standards, Reports for duty punctually, always wearing the correct uniform and name badge.

Rixos

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
<ul><li>
Ensure the security of guests&rsquo; belongings during C-in and C-out and assist to carry guests&rsquo; luggage to and from their rooms.</li><li>
Responsible for forwarding messages from the Front Office Department to guests and all other reports and documents to the related units.</li><li>
Deliver the best services to guests in line with the hotel&rsquo;s policies and procedures.</li><li>
Perform his/her duty according to the practices, operational instructions and procedures identified by the Front Office Manager.</li><li>
Always be friendly, well-groomed, polite and respectful.</li><li>
Gather information about the facility&rsquo;s occupancy for the respective day before starting the shift.</li><li>
Gather all information related to the previous shifts before starting the shift and check the entries in the logbook.</li></ul> 

Qualifications 
<ul><li>
Education: At least a high school or vocational diploma.</li><li>
Experience: At least 1 year of experience in the related field.</li><li>
Foreign Language: Good command of English and Arabic to communicate well.</li><li>
Courses and Training: Theoretical and practical background.</li><li>
Computer Literacy: Basic PC applications.</li><li>
Skills: Using personal touch in order to exceed guests expectations by utilizing specific tools and devices related to the job and that can be learned in a few months. Some jobs require technical knowledge of the methods, techniques and work processes in the related field. Expected to know the guest profiles, accommodation details and have basic knowledge of how to address guests. Expected to perform tasks that are of the same kind and similar in content. Requires awareness of other related processes.a</li></ul> 

Additional Information 
Your team and working environment: 
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture 
Note: Customization may be included for any specific local or legislative requirements, such as work permits 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Rixos Hotels

<div>
 
 Company Description
 
 
 
 "Why work for Accor?
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Ensure the security of guests&rsquo; belongings during C-in and C-out and assist to carry guests&rsquo; luggage to and from their rooms.
 </li>
 <li>
 Responsible for forwarding messages from the Front Office Department to guests and all other reports and documents to the related units.
 </li>
 <li>
 Deliver the best services to guests in line with the hotel&rsquo;s policies and procedures.
 </li>
 <li>
 Perform his/her duty according to the practices, operational instructions and procedures identified by the Front Office Manager.
 </li>
 <li>
 Always be friendly, well-groomed, polite and respectful.
 </li>
 <li>
 Gather information about the facility&rsquo;s occupancy for the respective day before starting the shift.
 </li>
 <li>
 Gather all information related to the previous shifts before starting the shift and check the entries in the logbook.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Education: At least a high school or vocational diploma.
 </li>
 <li>
 Experience: At least 1 year of experience in the related field.
 </li>
 <li>
 Foreign Language: Good command of English and Arabic to communicate well.
 </li>
 <li>
 Courses and Training: Theoretical and practical background.
 </li>
 <li>
 Computer Literacy: Basic PC applications.
 </li>
 <li>
 Skills: Using personal touch in order to exceed guests expectations by utilizing specific tools and devices related to the job and that can be learned in a few months. Some jobs require technical knowledge of the methods, techniques and work processes in the related field. Expected to know the guest profiles, accommodation details and have basic knowledge of how to address guests. Expected to perform tasks that are of the same kind and similar in content. Requires awareness of other related processes.a
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 Your team and working environment:
 
 
 In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
 
 
 Note: Customization may be included for any specific local or legislative requirements, such as work permits
 
 
 Our commitment to Diversity &amp; Inclusion:
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>

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