bell captain

Hilton

<div><p>Bell Captain</p><p>
A Bell Captain is responsible for supervising Bell persons, transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.<br>
</p><br>
<br>
<b>What will I be doing?</b><p><br>
As a Bell Captain, you will be responsible for supervising Bell persons, transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards:</p><ul>
<li>Greet and escort arriving and departing guests to and from their accommodations</li>
<li>Retrieve and transport guest luggage</li>
<li>Inspect guest rooms and acquaint guests with these rooms and their features</li>
<li>Respond to guest inquiries and requests in a timely, friendly and efficient manner</li>
<li>Organize and store luggage, as needed, according to guidelines</li>
<li>Supervise, monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward</li>
<li>Recruit, interview and train team members</li>
<li>Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events</li>
<li>Assist in the maintenance, appearance and functionality of equipment</li></ul><p><b>
What are we looking for?</b></p><br>
<p>A Bell Captain serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:</p>
<ul><li>Previous customer service experience in a supervisory role</li>
<li>The ability to listen and respond to demanding Guest needs</li>
<li>Excellent leadership, interpersonal, personal presentation and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work under pressure</li>
<li>Flexibility to respond to a range of different work situations</li>
</ul><p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p>
<ul><li>A passion for delivering exceptional levels of Guest service</li><br>
</ul><p><br>
<br>
<b>What will it be like to work for Hilton?</b></p><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Bell Captain

Phoenix Airport Marriott Hotel

<p>The bell captain manages the bell staff by setting work schedules, assigning duties and supervising their day-to-day work. This includes calling bell staff to the front desk for service and overseeing the way they carry out guest services, from transporting luggage to answering guest questions and fulfilling requests.</p><p><b>BELL CAPTAIN DUTIES AND RESPONSIBILITIES:</b></p><ul><li>Ensure that bell desk is manned at all times.</li><li>Keep working area, clean and tidy always.</li><li>Ensure that smooth and fast baggage handling for all arrival / departure guests.</li><li>Maintain close relationship with reception / information / cashier as well as other departments.</li><li>Attend all guest calls for Bell stand / Door Services related services.</li><li>Delegate bell boys to pick up the baggages from guest rooms.</li><li>Errand cards are filled in for all baggage movements (Check-in, Check-out, Left luggage etc.)</li><li>For any guest requests follow up call to be made back to the guest to verify complete satisfaction.</li><li>All guest request are logged on toguest request tracker.</li><li>Check the inventory of items on loan, and all items are collected at the time of on or before check-out.</li><li>All baggage movements are tagged and recorded.</li><li>Update luggage movement register and sign off daily.</li><li>Ensureleft luggage forms are filled and duly signed by guest and also all applicable policies are explained to the guest.</li><li>Guest Messages are distributed properly and accurately.</li><li>Guest and other departments letters, couriers are distributed properly and accurately.</li><li>Ensure that all bills are paid and room keys returned before guest depart from the hotel premises.</li><li>Ensure that hotel shuttle bus service and airport transfer are carried out smoothly and properly.</li><li>Order required newspaper for next day and monitor delivery of newspapers to each occupied guest room.</li><li>Help observe safety and security rules at all times.</li><li>Alert the management of any unattended packages and stranger found in the premises .</li><li>Checks the daily arrival list for VVIP's or guests with special need.</li><li>Prepare for group movements and ensure enough staffing is in place to handle groups.</li><li>Greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs before they arise.</li><li>Recognize all returning and VIP guests, and welcome them back.</li><li>Helping guest service team in escorting guests to and from their accommodations and also orienting them with the property features, facilities and in room equipments.</li><li>Inform guest about all hotel and guest room features, hotel facilities and emergency procedures.</li><li>Assist guests with their luggage and try to acknowledge them by name.</li><li>Make deliveries to guest rooms as instructed.</li><li>Store and retrieve luggage and other objects for guests.</li><li>Be aware of daily hotel activities, group and VIP arrivals.</li><li>Communicate special guest requests to the Asst. Front Office Manager / Manager on Duty.</li><li>Ensure the lobby, bell closet and work areas as well as departmental equipment are clean and presentable at all times.</li><li>Assist the security team in scanning all guest luggage's.</li><li>Offer assistance to all guests at times.</li><li>Provide an efficient luggage storage, delivery and collection service.</li><li>Perform any other works as and when assigned by the management.</li></ul><p>Job Types: Full-time, Part-time</p>

Crestview Management, LLC

<div><div>```html</div>
<h1 class="jobSectionHeader"><b>Bell Captain</b></h1>
<p><b>Location:</b> Phoenix, AZ, 85008</p>
<h2 class="jobSectionHeader"><b>Job Description</b></h2>
<p>We are seeking a dedicated and organized Bell Captain to join our team in Phoenix, AZ. The ideal candidate will demonstrate strong leadership skills, flexibility, and a commitment to providing exceptional customer service. As a Bell Captain, you will oversee the bell staff, ensuring smooth and efficient operations while maintaining a welcoming environment for our guests.</p>
<h2 class="jobSectionHeader"><b>Responsibilities</b></h2>
<ul><li>Lead and supervise the bell staff to ensure excellent service delivery.</li>
<li>Coordinate guest arrivals and departures, assisting with luggage handling and transportation arrangements.</li>
<li>Maintain organization and cleanliness of the bell area and storage rooms.</li>
<li>Train and mentor new bell staff members to uphold service standards.</li>
<li>Handle guest inquiries and resolve any issues promptly and professionally.</li>
<li>Work flexible hours to meet the needs of the hotel and its guests.</li>
</ul><h2 class="jobSectionHeader"><b>Qualifications</b></h2>
<ul><li>Proven leadership skills with the ability to manage and motivate a team.</li>
<li>Strong organizational skills and attention to detail.</li>
<li>Excellent customer service and communication abilities.</li>
<li>Flexible availability, including weekends and holidays.</li>
<li>Previous experience in a hospitality or customer service role preferred.</li>
</ul><div><div><div>Benefits:</div>
<div><div>We offer a competitive wage, Health and Dental Insurance, company paid Life Insurance, Short Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, Paid Time Off (PTO), free hotel rooms and hotel discounts.</div>
<div></div><div>E.O.E.</div>
</div></div></div><h2 class="jobSectionHeader"><b>How to Apply</b></h2>
<p>If you are passionate about hospitality and possess the skills listed above, we encourage you to apply for the Bell Captain position. Join our team and help us deliver outstanding guest experiences in Phoenix, AZ.</p>
<div>```</div></div>

<div>
 A Bell Captain is responsible for supervising Bell persons, transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
 <br/>
 <br/>
 <strong>
  What will I be doing?
  <br/>
  <br/>
 </strong>
 As a Bell Captain, you will be responsible for supervising Bell persons, transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards:
 <br/>
 <br/>
 <ul>
  <li>
   Greet and escort arriving and departing guests to and from their accommodations
  </li>
  <li>
   Retrieve and transport guest luggage
  </li>
  <li>
   Inspect guest rooms and acquaint guests with these rooms and their features
  </li>
  <li>
   Respond to guest inquiries and requests in a timely, friendly and efficient manner
  </li>
  <li>
   Organize and store luggage, as needed, according to guidelines
  </li>
  <li>
   Supervise, monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
  </li>
  <li>
   Recruit, interview and train team members
  </li>
  <li>
   Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
  </li>
  <li>
   Assist in the maintenance, appearance and functionality of equipment
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What are we looking for?
  <br/>
  <br/>
 </strong>
 A Bell Captain serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
 <br/>
 <br/>
 <ul>
  <li>
   Previous customer service experience in a supervisory role
  </li>
  <li>
   The ability to listen and respond to demanding Guest needs
  </li>
  <li>
   Excellent leadership, interpersonal, personal presentation and communication skills
  </li>
  <li>
   Accountable and resilient
  </li>
  <li>
   Commitment to delivering a high level of customer service
  </li>
  <li>
   Ability to work under pressure
  </li>
  <li>
   Flexibility to respond to a range of different work situations
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 <br/>
 <br/>
 <ul>
  <li>
   A passion for delivering exceptional levels of Guest service
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What will it be like to work for Hilton?
  <br/>
  <br/>
 </strong>
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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 <strong>
  Work Locations
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  <br/>
 </strong>
 Hilton Kuwait Resort
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 <br/>
 <strong>
  Schedule
  <br/>
  <br/>
 </strong>
 Full-time
 <br/>
 <br/>
 <strong>
  Brand
  <br/>
  <br/>
 </strong>
 Hilton Hotels &amp; Resorts
 <br/>
 <br/>
 <strong>
  Job
  <br/>
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 </strong>
 Guest Services, Operations, and Front Office
</div>


Highgate

<div>Compensation Type: Hourly Highgate Hotels:
<p>
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has a key presence in Barcelona. Highgate&rsquo;s portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry&rsquo;s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.</p><div></div><div><br>
Now accepting applications for Summer Season 2026 (June-September)</div><p></p><div><b><br>
WHERE YOU WORK</b></div><div>
Elevation Hotel and Spa is a destination adventure resort that incorporates Crested Butte&rsquo;s local culture featuring a new craft cocktail focused lobby bar &ldquo;billy barr&rdquo; named after the famed local climate researcher. The Matchstick Lounge is a relaxing space to unwind, play pool and is themed around the adventure movie production company. The main culinary outlet, Jos&eacute;, features a unique menu of chef-crafted, Guadalajara-inspired favorites as well as craft cocktails and serves guests both indoors and on an expansive slope side patio.</div><div></div><div><b><br>
WHY YOU&rsquo;RE HERE</b></div><div>
Why do you do what you do? Passion. Pride. Life. You are passionate about making that difference. Making the difference for every guest that walks through the doors of the hotel, and doing everything you can to ensure each of our guests has a memorable experience. You are here because the life you want is about providing exceptional service, and that is exactly what we do. The ideal candidate will bring a passion for the mountain lifestyle and a knowledge of what makes Crested Butte special. (Bonus points for loving skiing, snowboarding and/or mountain-biking!)</div>
Location:
<div></div>
Overview:
<div>
The Bell Captain is responsible for overseeing the operations of the Bell Staff including: helping guests into and out of the hotel, providing pick up and delivery of guest&rsquo;s luggage, and providing delivery of items to guests as requested. He/she is also responsible for supervising and assisting with the check-in/check-out process, accommodating guests during their stay in an attentive, courteous and efficient manner; and directing and coordinating the activities of the Bell Staff.</div><div><b>
Benefits</b></div><ul><li>
In addition to travel discounts at our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage, as well as Dental and Vision benefits to eligible full-time associates. All associates accrue paid sick leave in accordance with the Colorado Healthy Families and Workplaces Act. Paid time off plans may also be available to associates who qualify. The Retirement 401(k) Program is open to both full-time and part-time associates who qualify. Applications will be accepted between 3/19/2026- 5/15/2026</li></ul>
Responsibilities:
<h2 class="jobSectionHeader"><b>General Requirements
</b></h2><ul><li>Maintain a warm and friendly demeanor at all times.</li><li>
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.</li><li>
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.</li><li>
Must be able to multitask and prioritize departmental functions to meet deadlines.</li><li>
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.</li><li>
Attend all hotel required meetings and trainings.</li><li>
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.</li><li>
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.</li><li>
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.</li><li>
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.</li><li>
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.</li><li>
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.</li><li>
Must be able to cross-train in other hotel related areas.</li><li>
Must be able to maintain confidentiality of information.</li><li>
Must be able to show initiative, including anticipating guest or operational needs.</li><li>
Perform other duties as requested by management.</li></ul>
Qualifications:
<p>
Fundamental Requirements</p><ul><li>
Ensure all administrative duties such as transport logs and shift checklists are completed on a daily basis.</li><li>
Greet guests in a pleasant manner, open car doors and entrance doors for arriving/departing guests.</li><li>
Load and unload luggage carts and assist guests with the tagging, storing and retrieving of luggage.</li><li>
Escort guests to rooms and familiarize them with hotel services and amenities (hours of outlets, pool, and exercise room, etc.). Inspect guest&rsquo;s room to ensure it is in order and that supplies are adequate.</li><li>
Explain features of the room including operation of radio, television, telephone, in-room movie system, etc.</li><li>
Communicate the hotel layout and surrounding attractions, destinations and directions to guests of the hotel.</li><li>
Communicate all daily functions and their location in the hotel in order to assist and direct guests.</li><li>
Responsible for hiring, training, coaching and counseling Bell Staff with guidance from the Guest Services Manager.</li><li>
Maintain a clean and orderly lobby, public space and motor entrance; keep front windows and doors clean at all times.</li><li>
Control traffic in designated areas when necessary and ensures valet parking procedures are followed.</li><li>
Maintain and coordinate the efficient operations of the hotel&rsquo;s van service.</li><li>
Maintain current listing of local and area attractions, special events and activities.</li><li>
Maintain list of local transportation guides, churches, sports arenas, etc.</li><li>
Knowledge of all emergency procedures and the ability to assist and/or respond accordingly.</li><li>
Deliver flowers and packages to guestrooms.</li><li>
Collect, polish and deliver shoes for the hotel&rsquo;s shoe shine service (if applicable).</li><li>
Collect and deliver laundry/dry cleaning for the guests on a daily basis.</li><li>
Know daily VIP arrivals and communicate to Bell Staff.</li><li>
Cross-train in all Guest Services areas in order to assist when needed.</li><li>
Show guestrooms and suites as needed and emphasize the hotel&rsquo;s amenities.</li></ul></div>

Seasonal Bell Captain Summer 2026

HHM Hotels

<div><div><p><b>Opportunity: Bell Person</b></p>
<p>
Greet guests with a warm welcome at hotel entrance and provide services related to the transportation and storage of luggage and provide other guest services.</p>
<b>
Your Growth Path</b><p>
Bell Captain or Guest Service Agent &ndash; Concierge or Guest Services Manager &ndash; AGM or General Manager</p>
<b>
Your Focus</b><ul>
<li>Load and unload luggage carts.</li>
<li>Tag and store luggage.</li>
<li>Escort guest to hotel rooms.</li>
<li>Provide an overview of guest room, hotel services and amenities.</li>
<li>Make deliveries to guest rooms.</li>
<li>Assist guest with room changes.</li>
<li>Stock pantry when necessary.</li>
<li>Maintain list/brochures of local attractions, transportation guides, churches, sports arenas, etc.</li>
<li>Perform house attendant functions when staff shortages occur.</li>
<li>Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.</li>
<li>Follow sustainability guidelines and practices related to HHM&rsquo;s EarthView program.</li>
<li>Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.</li>
<li>Ensure overall guest satisfaction.</li>
<li>Perform other duties as requested by management.</li>
</ul>
<p><b>Your Background and Skills</b></p>
<ul>
<li>High School diploma preferred.</li>
<li>Previous customer experience required or equivalent training.</li>
</ul>
<p><b>HHM Hotels Benefits and Perks</b></p>
<ul>
<li>Competitive wages for full time and part time opportunities</li>
<li>Medical, Dental and Vision Health Insurance</li>
<li>Paid Time Off</li>
<li>401k Company Match</li>
<li>Daily Pay</li>
<li>Free Basic Life Insurance</li>
<li>24/7 access to TELUS Health, a confidential work-life resource.</li>
<li>Travel Discounts</li>
<li>Commuter Transit and Commuter Parking Benefits</li>
<li>Employee Assistance and Wellness Program</li>
<li>Educational/Professional Development</li>
<li>Referral Bonus Program</li>
</ul>
<p><b>Work Environment and Context</b></p>
<ul>
<li>Work schedule varies and may include working on holidays, weekends and alternate shifts.</li>
<li>Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching.</li>
</ul>
<p><b>What We Believe</b></p>
<p>
People Are Our Capability &ndash; Hearts That Serve &ndash; Only Excellence &ndash; Stay Nimble - Own It</p>
</div><p>
Managed by HHM Hotels</p></div>

Bell Person

Cadillac Hotel & Beach Club, Autograph Collection

<div>Overview:
<div><b>
Opportunity: Bell Person</b></div><div></div><div><br>
Greet guests with a warm welcome at hotel entrance and provide services related to the transportation and storage of luggage and provide other guest services.</div><div><b><br>
Your Growth Path</b></div><div>
Bell Captain or Guest Service Agent &ndash; Concierge or Guest Services Manager &ndash; AGM or General Manager</div><div><b><br>
Your Focus</b></div><ul><li>
Load and unload luggage carts.</li><li>
Tag and store luggage.</li><li>
Escort guest to hotel rooms.</li><li>
Provide an overview of guest room, hotel services and amenities.</li><li>
Make deliveries to guest rooms.</li><li>
Assist guest with room changes.</li><li>
Stock pantry when necessary.</li><li>
Maintain list/brochures of local attractions, transportation guides, churches, sports arenas, etc.</li><li>
Perform house attendant functions when staff shortages occur.</li><li>
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.</li><li>
Follow sustainability guidelines and practices related to HHM&rsquo;s EarthView program.</li><li>
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.</li><li>
Ensure overall guest satisfaction.</li><li>
Perform other duties as requested by management.</li></ul><div></div><div><b><br>
Your Background and Skills</b></div><ul><li>
High School diploma preferred.</li><li>
Previous customer experience required or equivalent training.</li></ul><div></div><div><b><br>
HHM Hotels Benefits and Perks</b></div><ul><li>
Competitive wages for full time and part time opportunities</li><li>
Medical, Dental and Vision Health Insurance</li><li>
Paid Time Off</li><li>
401k Company Match</li><li>
Daily Pay</li><li>
Free Basic Life Insurance</li><li>
24/7 access to TELUS Health, a confidential work-life resource.</li><li>
Travel Discounts</li><li>
Commuter Transit and Commuter Parking Benefits</li><li>
Employee Assistance and Wellness Program</li><li>
Educational/Professional Development</li><li>
Referral Bonus Program</li></ul><div></div><div><b><br>
Work Environment and Context</b></div><ul><li>
Work schedule varies and may include working on holidays, weekends and alternate shifts.</li><li>
Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching.</li></ul><div></div><div><b><br>
What We Believe</b></div><div></div><div><br>
People Are Our Capability &ndash; Hearts That Serve &ndash; Only Excellence &ndash; Stay Nimble - Own It</div>
About Us :
<div>
This property is a part of the Echelon Luxury &amp; Lifestyle division of HHM Hotels.</div><div></div><div><br>
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.</div><div></div><div><br>
To see other opportunities at this location, click here.</div></div>

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