bell captain

The First Group

As a Bell Captain you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience &amp; your role will include key responsibilities such as: <ul> <li>Maintain a good working relationship with all Front Office employees and ensure guests are greeted upon arrival in a professional and friendly manner and offer assistance at all times.</li> <li>Maintain an awareness of guest profiles through the OPERA guest profile system.</li> <li>Supervise the activities of the Bellboys, ensuring that the guest luggage is carried from arrival point to room and from room to departure point on checkout.</li> <li>Inform guests of property amenities services and hours of operation and local areas of interest and activities.</li> <li>Handle all messages, mails and packages for guest and employees, ensuring they are delivered at the appropriate time and stored if necessary in a systematic and efficient way.</li> <li>Establish and control the duty roster in accordance with business needs.</li> <li>Maintain an up to date knowledge of the hotel services and communicate this to subordinates so they can supply information and respond to guest queries.</li> <li> Assist Concierge and Front Office staff with guest requests and services as needed.</li> </ul>

Bell Captain

TIVOLI

<div>Company Description 
Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests. 
Job Description 
You will serve the needs of the business, our guests and our team members by ensuring that our guests are 100% satisfied with their experience while in our hotel. In your role you will be an information provider, diplomat, salesperson, hotel representative and public relation agent. Your service will be delivered with politeness, efficiency and friendliness as you aim to continually exceed your guests' expectations. You will oversee the efficient operation of the Concierge and all related areas on a day to day basis to achieve the highest level of guests satisfaction. You will ensure that all issues pertaining to guest satisfaction are met and that all follow-up on guest matters is completed in a timely basis. You will be trying to make the impossible, possible. 
Qualifications<ul><li> 
High School Diploma</li><li>Previous experience in Front Office</li><li>Familiar with local information such as transportation, attractions and airport information</li><li>Good communication skills</li><li>Good level of English both verbal and written</li></ul></div>

Jetex Flight Support

<div> Department Overview: DWC Hospitality specializes in providing luxury hospitality services to clients. The department offers a wide range of services, including event management, catering, and customers handling. DWC Hospitality works with clients to create bespoke experiences that cater to their specific needs and preferences. Job Purpose: The Bell Team Captain leads and manages a team of Bell Attendants to provide exceptional customer service to guests. This involves overseeing the daily operations of the team, ensuring that guests receive prompt and efficient service, and addressing any issues or concerns they may have. Key Responsibilities: <ul> <li>Lead and manage a team of Bell Attendants, providing guidance and support as needed.</li> <li>Oversee the daily operations of the Bell Attendant team, ensuring that guests receive prompt and efficient service. </li> <li>Train and develop team members, ensuring that they have the necessary skills and knowledge to perform their roles effectively. </li> <li>Address guest concerns and resolving any issues that arise. </li> <li>Ensure that the Bell Attendant team operates in compliance with company policies and procedures. </li> <li>Maintain a safe and clean work environment for team members and guests. </li> <li>Contribute to the development of strategies and initiatives to improve guest satisfaction and enhance the FBO reputation. </li> <li>Collaborate with other departments to ensure seamless operations and guest experiences.</li> </ul> Compliance Related Duties <ul> <li>Adhere to the documented procedures of the organization or department and retain documented evidence related to the performance of their role. </li> <li>The employee is expected to exercise their duty of care and must be aware of their health and safety responsibilities, accountability and authority; and shall comply with the policies and procedures outlined by the organization.</li> </ul> Requirements: Qualifications High school diploma or Official certification, UAE driving license preferred Experience 2+ experience in aviation ground support/hospitality industry in luggage transport procedure Skill Set Fluent in English Intermediate IT skills (MS Office database)</div>

Bell Team Captain

ACCOR

Job Duties and Responsibilities
<ul>
<li>Welcome guests and assist in/out of vehicles by opening doors in a gracious and courteous manner. Extend particular assistance to children, elderly and disabled.</li>
<li>Inform guests of vehicle parking procedures, if necessary, and direct Valet Parkers accordingly.</li>
<li>Attend review of daily event sheet with Bell Captain and be familiar with regular guests.</li>
<li>Be knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel/city to provide accurate information.</li>
<li>Assist Valet Parkers in issuing valet ticket to guests.</li>
<li>Direct flow of traffic at hotel driveways ensuring maximum safety.</li>
<li>Coordinate with security for the strict implementation of safety procedures.</li>
<li>Handle guests luggage promptly and professionally, using safe handling techniques.</li>
<li>Deputize for Bellmen when necessary in retrieving/loading guest items from cars, busses, and vans.</li>
<li>Grasp, lift, carry and/or load luggage and packages onto a bell cart to transport items to hotel lobby.</li>
<li>Ensure that all luggage s are retrieved and loaded/unloaded on to/from correct vehicle with guest. Always re-confirm with guests that correct number of luggage had been loaded/unloaded before allowing the vehicle to move.</li>
<li>Respond to queries positively.</li>
<li>Follow department policies, procedures and Accor service standards, including all safety policies</li>
<li>Report Lost &amp; Found items.</li>
<li>Perform other duties as assigned and requested</li>
</ul>

Bell Man

Rixos

<div>Company Description 
The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as Bellman and build your career with us. 
Job Description 
<ul><li>
Achieve Quality Audit result of 95% and above through consistent documented trainings.</li><li>
Achieve the highest Guest Satisfaction measured by TRUST YOU platform.</li><li>
Be smart, well groomed, friendly and cheerful whilst exhibiting the highest standards of Rixos hospitality all the times.</li><li>
Check Hotel situation, occupancy, functions, groups, VIPs.</li><li>
Show fullest cooperation and respect within the team and other departments</li><li>
Be aware of the daily activities and has product knowledge of all the hotel facilities.</li><li>
Utilize interpersonal and communication skills to lead, influence, and encourage the team; advocate sound financial/business decision-making; demonstrate honesty/integrity; always lead by example.</li><li>
Build mutual trust, respect, and cooperation among team members.</li><li>
Ensure the services are up to the required standard.</li><li>
Ensure the prompt and efficient handling off all guest luggage on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage.</li><li>
Assure that every luggage is covered with a baggage claim tag.</li><li>
Attend to guests complaints/ requests and liaise with the department concerned to ensure immediate follow up.</li><li>
Report any unusual occurrences or requests to the Concierge desk.</li><li>
Be aware of the hotel accident Prevention Policies.</li><li>
Responsible for the efficient, clean, safe and hygienic maintenance of the Concierge Desk area.</li><li>
Maintain accurate records / documentation, as per operational and organizational requirements.</li><li>
Responsible for lobby paging services under the supervision of Concierge.</li><li>
Practice suggestive selling and able to familiarize guests to hotel facilities.</li><li>
Co-ordinate with Front Office to ensure that payment of guest folios is protected at all times, vis-&agrave;-vis scanty baggage procedure &amp; release of guest bags on departure.</li><li>
Escort guests to their rooms. For the first time guests, explain hotel facilities. In the room explain room facilities such as (how lights &amp; TV function, safe, AC, fire exit, etc.)</li><li>
Ensure luggage is placed neatly on luggage rack for guest to unpack.</li><li>
Organize, manage and supervise the delivery and retrieval of luggage while managing speedy and efficient car parkings especially, during large events.</li><li>
Ensure that all guests are greeted on arrival &amp; departure of the hotel and escort each individual to the right direction.</li><li>
Review log book, verify outstanding and follow up pending. Identify any special assignment for the day</li><li>
File daily shift reports systematically under the supervision of Bell Captain</li><li>
Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all time.</li><li>
At the end of the shift, endure a complete handover to the next shift for a smooth running of the operations.</li><li>
Invest time in knowing and understanding Guest in house to maximize the quality of their stay.</li><li>
Ensure prompt &amp; efficient message, newspapers, parcels &amp; package deliveries to guests, as per hotel policy. Arrange all guest transportation requests including Limousine service, Shuttle Bus and car rental with coordination with our rent a car agent available in the hotel.</li><li>
Handle telephone calls at the Concierge desk when required</li><li>
Excellent knowledge of the hotel emergency, fire and safety procedures.</li><li>
Attend training schedules as per schedule.</li><li>
Any other duties, which may be assigned to them from time to time as directed by their Supervisor or Manager.</li></ul> 

Qualifications 
<ul><li>
University Degree / Diploma in any field.</li><li>
Minimum 1 year in a similar role.</li></ul></div>

Bellman

Marriott International

<div>Additional Information 
Job Number25179176 
Job CategoryRooms &amp; Guest Services Operations 
LocationJabal Omar Marriott Hotel Makkah, Umm Al Qura, Makkah, Saudi Arabia, Saudi Arabia, 21955 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Greet guests and inform them of property amenities, services, and hours of operation, and local areas of interest and activities. Open doors and assist guests/visitors entering and leaving property. Assist with luggage storage and retrieval. Transport guest luggage to and from guest rooms and/or designated bell area. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Dispatch bell staff or valet staff as needed. Communicate parking procedures to guests/visitors. Follow up with guests to ensure their requests or problems have been met to their satisfaction. 
Serve as a departmental role model, and assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees. Develop and maintain positive working relationships with others. Follow all company policies and procedures; and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address guests&rsquo; service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High School diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: Less than 1 year supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Captain-Bellstand

Accor Group

Role Summary The Doorman M venpick Hotel Dubai will be the first point of contact for guests, creating memorable impressions through professional and courteous service. This role ensures smooth traffic flow, safe luggage handling, and a warm welcome that reflects M venpick s commitment to extraordinary guest experiences.What You ll Do<ul><li>Welcome and assist guests entering or leaving vehicles in a courteous manner</li><li>Provide special assistance to children, elderly, and guests with disabilities</li><li>Direct traffic at hotel driveways, ensuring maximum safety and smooth flow</li><li>Assist valet parkers with issuing tickets and guiding guests on parking procedures</li><li>Handle luggage safely and efficiently, ensuring correct delivery and loading/unloading</li><li>Act as backup for bellmen when needed in luggage retrieval and delivery</li><li>Stay informed about hotel facilities, promotions, and local activities to assist guests</li><li>Follow safety and security protocols in coordination with the hotel s security team</li><li>Report and handle lost and found items according to hotel policy</li><li>Support department operations and perform other tasks assigned by the Bell Captain</li></ul>Ideal Profile<ul><li>Passion for delivering exceptional guest service</li><li>Organized and able to work well under pressure</li><li>Strong communication and interpersonal skills</li><li>Professional presentation and reliable work ethic</li><li>Team-oriented with the ability to stay calm and courteous at all times</li><li>Previous guest service or hospitality experience is an advantage</li></ul>

Doorman

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