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bellman

The First Group Hospitality

<div>Overview:
<div>
Hotel Holiday Inn is a contemporary retreat situated in the heart of Jumeirah Village Circle, ideally positioned within close distance to Dubai&rsquo;s key business districts and major leisure attractions. The hotel features 349 elegantly appointed guestrooms and suites, each thoughtfully designed to offer both comfort and convenience to guests.</div><div>
Hotel Avalon has a comprehensive suite of facilities including an outdoor swimming pool, the Rayya Wellness Spa, and a state-of-the-art fitness centre, catering to the needs of business and leisure travellers alike. The hotel&rsquo;s culinary offerings include Urban Eatery, an all-day dining destination, and Risen Caf&eacute;, renowned for its artisanal coffee and freshly baked pastries. Additionally, hotel guests get exclusive access to our Soluna Restaurants and Beach Club, on the Palm Jumeirah.</div><div>
Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Hotel Holiday Inn.</div><div></div><div> 
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div>
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div>
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div>
Job Description:
<div>
Job Summary:</div><div></div><div> 
The Bellman is responsible for providing exceptional customer service to hotel guests, especially when it comes to their luggage and transportation needs. They are responsible for greeting guests upon arrival, assisting them with their luggage, and providing information about the hotel's amenities and services. The Bellman must be polite, courteous, and knowledgeable about the local area to provide a positive guest experience.</div> 
Key Responsibilities:<ul><li>
Opening the front door for guests, direct them to the check-in desk.</li><li>
Show the checked in guests to their rooms, make sure that everything in the room is in order (check the lights, ventilation, and heating).</li><li>
If any equipment is not working properly, report this to the maintenance department so that it can be repaired.</li><li>
Introduce the features of the room to the guests, explain them how to use the air conditioning system, audiovisual systems and equipment, electronic &ldquo;do not disturb sign&rdquo; system, coffee making unit, minibar and telephone.
</li><li>Give guests information about directions, the hotel, hotel area and local tourist attractions.</li><li>
When guests have checked out offer assistance with luggage (store it or carry to the vehicle).</li><li>
Giving directions to places of interest, sightseeings, shopping areas.</li><li>
Ensure that each piece of luggage stored has a tag (filled in properly as per Hotel standards) on and the owner of the luggage receives the other part of the luggage tag.</li><li>
Delivers all guest messages/faxes/letters/parcels to the guestrooms.</li><li>
Run errands requested by the Front Desk staff.</li><li>
Loading and unloading luggage from/to the vehicles.</li><li>
Coordinate the traffic of vehicles in front of the hotel (guests&rsquo; cars, limousines, taxis, minivans, buses).</li><li>
Provide car valet service: drive the guests&rsquo; cars to and back from the Hotel&rsquo;s designated outsourced garage.</li><li>
Follow all health &amp; safety policies.</li><li>
Implement, maintain and continue to improve departmental policies, procedures and service standards.</li><li>
Carry out any other duties requested by Front Desk Agents or Front Office Manager.</li><li>
Responsible for maintaining a clean and tidy work area at all times (including the lobby and the area of the hotel entrance).</li></ul>
Desired Skill &amp; Expertise:

Skills and Qualifications: 
<ul><li>
Atleast one year of experience working as a Bellman in a 4* hotel</li><li>
Excellent communications skills with Proficiency in speaking and writing english.</li><li>
Good communication skills and interpersonal skills</li><li>
Extremely agile as the job demands speed and efficiency in its execution</li><li>
Team player with excellent planning and organizing skills</li><li>
Able to work flexible working hours with rotating shifts</li><li>
Pleasant personality with good problem-solving skills</li></ul></div>

Bellman

Minor International

<div>
 
 Feel the energy of Dubai in an exceptional location near Dubai Media City on Sheikh Zayed Road at La Suite Dubai Hotel &amp; Apartments.
 
 
 
 
 Guests staying at this modern hotel will find elevated comfort just moments from Dubai Internet City and Palm Jumeirah. Feel relaxed in elegant rooms, studios, and apartments with stunning panoramic views of the city and Arabian Gulf.
 
 
 
 
 
 
 Job Description
 
 
 
 
 &bull; To anticipate all guest needs and handle all guest inquiries
 
 
 &bull; To participate in the effective day to day operation at the Bell service desk.
 
 
 &bull; To have complete knowledge of the hotel products and services, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties.
 
 
 &bull; To ensure lobby area is clean and tidy at all times.
 
 
 &bull; To greet and acknowledge all guests, welcoming them in a polite and friendly manner.
 
 
 &bull; Assist guests with the luggage, and provide a luggage storage service for guest.
 
 
 &bull; To coordinate delivery of messages and other items to the guest room
 
 
 &bull; To assist guests who require special attention.
 
 
 &bull; Complete all other shift duties as outlined on shift checklist.
 
 
 &bull; To assist in ensuring that the transportation arrangements of the hotel work perfectly, including the coordination of taxi&rsquo;s, private vehicles, limousines and other vehicles.
 
 
 &bull; Assist all other areas of the hotel when required.
 
 
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proficiency in Opera
 </li>
 <li>
 Ability to focus attention on guest needs, remaining calm and courteous at all times
 </li>
 <li>
 At least 1 year experience working on a similar role.
 </li>
 <li>
 Hospitality background is preferred.
 </li>
 <li>
 Fluency in English; additional languages are a plus.
 </li>
 </ul>
</div>

Mövenpick

<div>Company Description 
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
 
Join us and become a Heartist&reg;.
We are Heartists&reg;
&ldquo;Heartist&rdquo; describes both our culture and who we are. Everything we do comes from the heart, and we&rsquo;re experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things!
We believe that the world is more welcoming when we&rsquo;re connected. So that we see what we have in common, instead of what sets us apart.
Life in Movenpick
The Place to Savour Life- We believe true hospitality is about turning small gestures into heartwarming moments.
We enable our guests to Savour the flavor of life, balancing small indulgence with what&rsquo;s good for them- and good for the world. 
Job Description 
The Role<ul><li>
To take time and get to know the guests, and to be committed to service excellence.</li><li>
To show presence in the Hotel Lobby and provide service that is sincere, warm and enthusiastic, ensuring the guests&rsquo; satisfaction.</li><li>
Work closely with Front Office, Housekeeping and Food and Beverage regarding guest needs and special requests</li><li>
Take opportunities to delight the guests.</li></ul>
Key Deliverables and Responsibilities:
Planning &amp; Organizing:<ul><li>
Awareness of local activities and recreation options</li><li>
Be fully aware of the daily information and activities both in the hotel and locally.</li><li>
Check Hotel status including occupancy, functions, groups, VIPs.</li><li>
Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day</li><li>
Is aware of the daily activities and has product knowledge of all the hotel facilities.</li></ul>
Operations:<ul><li>
Follow the grooming standards at all times</li><li>
Attend training classes as per schedule</li><li>
Show fullest cooperation and respect within the team and other departments</li><li>
Perform as per OSM Standards and in line with the Company&rsquo;s Values and Core Behaviours</li><li>
Check equipment and report issues to IT or Engineering</li><li>
Handle guest complaints and report to manager</li><li>
Show fullest cooperation and respect within the team and other departments.</li><li>
Ensure the prompt and efficient handling off all guest luggage on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage.</li><li>
Ensure that all luggage are covered with a baggage claim tag.</li><li>
Parking of guests and visitors vehicles in the designated hotel parking area.</li><li>
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.</li><li>
Handle issuance of guest room key cards and ensure effective control for guest security.</li><li>
Report any unusual occurrences or requests to the Concierge desk.</li><li>
Responsible for the efficient, clean, safe and hygienic maintenance of the Concierge Desk area.</li><li>
Responsible for lobby paging services under the supervision of Concierge.</li><li>
Practices suggestive selling and able to familiarize guests to hotel facilities.</li><li>
Co-ordinates with Front Office to ensure that payment of guest folios is protected at all times, vis-&agrave;-vis scanty baggage procedure &amp; release of guest bags on departure.</li><li>
Escorts guests to their rooms. For the first time guests, explain hotel facilities. In the room explain room facilities such as (how lights &amp; TV function, safe, AC, fire exit, etc.)</li><li>
Ensure luggage is placed for guest to unpack.</li><li>
Ensures that all guests are greeted on arrival &amp; departure of the hotel and escorting each individual to the right direction.</li><li>
Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all time.</li><li>
At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.</li><li>
Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously.</li><li>
Ensures prompt &amp; efficient message, newspapers, parcels &amp; package deliveries to guests, as per hotel policy.</li><li>
Arrange all guest transportation requests including Limousine service, Shuttle Bus and car rental with coordination with our rent a car agent available in the hotel.</li><li>
To have a complete understanding of and to adhere to M&ouml;venpick Hotels &amp; Resorts policy relating to Fire, Hygiene, Health and Safety.</li></ul>
DRIVER RESPONSIBILITIES:<ul><li>
Each guest is picked up in a clean and well maintained car.</li><li>
Make sure you know where the guest wishes to go</li><li>
Make sure you know the quickest way how to get there, if you are not sure of the way, ask or change drivers, we cannot take a guest tot the wrong place.</li><li>
Cleanliness and professionalism must be demonstrated at all time</li><li>
Respect the road signs and speed limits</li><li>
Ask guest if he / she wishes to have the radio, CD or AC on, switch it of if the guest requests it</li><li>
Assist the guests to load luggage in to the car trunk and assist to remove when guests is getting out of the car</li><li>
Avoid communicating to much to the guest, gage very quickly if the guest is in a chatty mode or not, if yes engage in pleasant conversation about Dubai or world topics, sports, don&rsquo;t engage in controversial topics such as politics.</li><li>
Don&rsquo;t gossip about the hotel, previous guests or competition</li><li>
Make sure the car is always full with petrol</li><li>
Uniform is to be spotlessly clean</li><li>
Make sure you have updated traffic info before you head of to pick up or drop of</li><li>
Report any faults of the car that you drive</li><li>
Work closely with Valet Parking and Limousine company</li><li>
Act as a F&amp;B ambassador and promotes outlets</li><li>
Avoid wearing any strong aftershave</li></ul>
Administration:<ul><li>
Handling telephone calls at the Concierge desk.</li><li>
File daily concierge desk report and documents systematically under the supervision of Concierge</li><li>
Maintains accurate records / documentation, as per operational and organizational requirements.</li></ul>
Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:<ul><li>
Ensure proper care of all equipment and furniture entrusted for Heartists use.</li><li>
Be well-familiar with the hotel's policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.</li><li>
Knows the safety regulations and ensures their application &amp; ensures the safety of people and property in the hotel.</li><li>
Respects and ensures respect of the hotel's commitments to the &quot;Environment Charter&quot; of Sustainability program (saving energy, recycling, sorting waste etc).</li><li>
Understands and strictly adhere to the Rules &amp; Regulations established in the Heartists Handbook and the Hotel&rsquo;s policy on Fire, Hygiene, Health and Safety.</li><li>
Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.</li><li>
Does not disclose any financial information or any other information of the Accor Hotels.</li></ul> 

Qualifications 
Valid UAE Driver&rsquo;s License
Experience working as a Driver or a Bellman in a Hotel is preferable. 
Additional Information 
Strong interpersonal and problem solving abilities 
Fluency in English, additional languages are a plus</div>

Bellman Cum Driver

25hours Hotels

<div>Company Description 
At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.
COME AS YOU ARE &amp; JOIN THE 25h TRIBE. 
Job Description 
How does your working day look like &hellip;<ul><li>
Greet and welcome guests with a warm, friendly, and professional demeanor, ensuring a positive first impression.</li><li>
Assist guests with luggage, ensuring timely and efficient handling to and from rooms.</li><li>
Escort guests to their rooms when necessary, ensuring they have all the information needed for their stay.</li><li>
Ensure that all luggage is tagged, stored, and delivered in a timely and efficient manner.</li><li>
Regularly inspect luggage storage areas to ensure they are clean, organized, and safe.</li><li>
Handle and store guests' packages with care, ensuring they are delivered promptly to the recipient.</li><li>
Bike and Trolley Maintenance &amp; Cleaning:</li><li>
Ensure that all hotel bikes are clean, in good working condition, and ready for guest use.</li><li>
Regularly inspect, clean, and maintain trolleys to ensure they are in excellent working condition and polished daily.</li><li>
Ensure that the lobby and driveway are kept clean, organized, and welcoming for guests.</li><li>
Provide coverage for the hotel driveway, greeting guests upon arrival, assisting with luggage, and helping with the smooth flow of vehicles.</li><li>
Support the valet team by directing traffic efficiently, ensuring safe and organized vehicle management.</li><li>
Stay fully informed about the hotel&rsquo;s services, amenities, local attractions, and daily events to provide accurate, up-to-date information to guests</li><li>
Offer personalized recommendations about hotel offerings, including room types, amenities, facilities, restaurant menus, and daily events.</li><li>
Be knowledgeable about local attractions, activities, and dining options, helping guests make informed decisions about things to do during their stay.</li><li>
Ensure all guest interactions are positive, warm, and personalized, focusing on creating lasting memories and providing exceptional service.</li><li>
Greet guests before they greet you, ensuring a proactive approach to service.</li><li>
Use positive body language and maintain an approachable, friendly demeanour at all times.</li><li>
Cleanliness and Hygiene Standards:</li><li>
Ensure that the hotel lobby, entrance, luggage storage areas, and driveway are kept spotless and welcoming.</li><li>
Ensure all equipment (luggage trolleys, bikes, etc.) is clean, in good working condition, and polished as per the hotel&rsquo;s cleanliness standards.</li><li>
Ensure accurate documentation for luggage storage, deliveries, and guest messages as per hotel standards.</li><li>
Keep updated on daily operational information, including occupancy, arrivals, departures, VIP guests, and any special requirements or services.</li><li>
Assist with the training of new team members, showing best practices for luggage handling, guest interactions, and maintaining a welcoming environment</li><li>
Actively contribute to a positive team culture, ensuring a collaborative environment that enhances overall guest satisfaction.</li><li>
Ensure that all health, safety, fire, and hygiene policies are followed in all tasks.</li><li>
Adhere to hotel procedures regarding guest privacy, security, and the safe handling of personal information.</li><li>
Be proactive in identifying and resolving any issues or service failures that may affect guest satisfaction, ensuring they are addressed before they become problems.</li><li>
Ensure that all feedback from guests is communicated to the appropriate team members for follow-up and resolution.</li></ul> 
Qualifications 
Your personality counts more than your CV &hellip;<ul><li>
Minimum Completed Secondary School Education.</li><li>
At least 1 year of hotel experience in a front-office or guest services role, preferably as a Bellman, Doorman, or related position.</li><li>
Basic computer knowledge is preferred.</li><li>
Fluent in English; additional languages such as Russian, Mandarin, or any European languages are an advantage.</li><li>
Strong communication and interpersonal skills, with a focus on customer satisfaction and the ability to anticipate guest needs.</li><li>
Well groomed, with a professional and positive attitude.</li><li>
Physically capable of lifting and transporting luggage and performing tasks that require mobility and attention to detail.</li><li>
Proactive approach to guest service and problem-solving.</li><li>
Knowledgeable about hotel services, local attractions, and transportation options.</li><li>
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.</li><li>
Flexible, with the ability to work varying shifts, including weekends and holidays.</li><li>
Strong teamwork skills with the ability to foster a positive team environment.</li><li>
Ability to handle guest complaints or issues and ensure a resolution that maximizes guest satisfaction.</li><li>
Knowledge of fire and emergency procedures and health and safety protocols.</li></ul> 

Additional Information 
Additional Information
What&rsquo;s in it for you &hellip;<ul><li>
Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!</li><li>
Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world</li><li>
Benefit from great offers from our numerous cooperation partners</li><li>
Be part of our hilarious staff parties and much more...</li></ul></div>

Front Desk Agent

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Bellman

Bellman Cum Driver

Front Desk Agent