bi director

Paradigm Corp

Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm’s business: risk-based clinical solutions, case management, specialty networks, home health, shared decision support, and payment integrity programs.
 
We’re proud to be recognized—again! For the fourth year in a row, we’ve been certified by Great Place to Work®, and for the third consecutive year, we’ve earned a spot on Fortune's Best Workplaces in Health Care™ list. These honors reflect our unwavering commitment to fostering a positive, inclusive, and employee-centric culture where people thrive.
 
Watch this short video for a brief introduction to Paradigm.
 
We are seeking a full-time, remote Senior Director Data and Analytics. The Senior Director Data and Analytics oversees the development and ongoing maturation of Paradigm’s enterprise business intelligence and analytics infrastructure and assets. The ideal candidate has significant experience in leveraging (1) the Microsoft BI stack of ETL, data warehousing, OLAP, and visualization technologies, (2) CI/CD and project management methodologies, and (3) inter-departmental collaboration to deliver business value at scale. Experience with healthcare business concepts is a plus.
 
RESPONSIBILITIES: 
<ul>
<li>Set and execute the BI strategy and roadmap, ensuring alignment with enterprise goals, healthcare regulatory requirements, and evolving business needs across clinical, financial, and operational domains.</li>
<li>Oversee the end to end lifecycle of BI assets (ETL pipelines, data warehouses, semantic models, Power BI reports/dashboards), emphasizing data quality, scalability, performance, and reliability.</li>
<li>Own and mature the CI/CD framework for BI and analytics using Azure DevOps and Git, establishing standards for version control, automated testing, deployment pipelines, rollback procedures, and environment management.</li>
<li>Partner closely with IT, DBAs, and data architecture teams to plan and prioritize ETL development, data modeling, performance tuning, security, and platform enhancements within SQL Server, Azure, and related technologies.</li>
<li>Serve as the primary senior BI liaison to business stakeholders, translating healthcare business requirements into analytics solutions, managing demand intake and prioritization, and ensuring delivered insights drive measurable value.</li>
<li>Lead, mentor, and develop a team of BI developers and analytics professionals, setting technical standards, encouraging best practices, and building career paths to sustain a high performing, engaged team.</li>
<li>Establish data governance, security, and compliance standards for reporting and analytics assets, ensuring adherence to HIPAA, PHI handling, role based access control, and audit requirements.</li>
<li>Define and track success metrics for BI adoption and impact, including data quality KPIs, report usage, performance SLAs, and business outcomes, continuously improving the BI ecosystem.</li>
<li>Evaluate and introduce new BI and analytics capabilities (e.g., Fabric features, Power BI enhancements, self service governance patterns) while balancing innovation with platform stability and supportability.</li>
<li>Responsible for complying with Paradigm Information Security requirements and policies, for safeguarding Paradigm or Paradigm related passwords, and for notifying Paradigm of any Information Security incidents per policy SEC 10-12 Information Security Incident Management.</li>
</ul>
SUPERVISORY RESPONSIBILITIES: 
<ul>
<li>Mentor, train, and supervise team members directly and indirectly, review their work and provide effective constructive feedback to achieve their best performance and goal attainment</li>
<li>Set the tone for a strong Enterprise culture and high employee engagement.</li>
<li>Ensure all team members understand, are trained in, and comply with Paradigm’s security requirements and policies.</li>
<li>Ensure all team members have the minimum level of IT system access required to effectively complete their Paradigm responsibilities.</li>
</ul>
QUALIFICATIONS: 
<ul>
<li>Education</li>
<li>Bachelor’s or Master’s degree in Computer Science, Management Information Systems, Statistics, Mathematics, Data Science, or a related field required</li>
<li>Experience – 10+ years of technical experience with:</li>
<li>Microsoft SQL Server and ETL technologies</li>
<li>SQL dimensional modeling and OLAP cubes (preferably SSAS or Power BI semantic models)</li>
<li>Database development software such as Visual Studio SQL Server Data Tools</li>
<li>BI/Analytics/Visualization tools such as Tableau, Power BI, or Qlik</li>
<li>CI/CD tools such as Azure DevOps and Git</li>
<li>Microsoft applications: Excel, Visio, Word</li>
<li>Analytical programming languages such as R, Python or SAS is a plus</li>
<li>Experience – 10+ years of non-technical experience with:</li>
<li>Foundational business analysis, project management, and software development concepts</li>
<li>Managing a team of BI developers</li>
<li>Collaborating with business, IT, and analytics stakeholders to deliver BI solutions</li>
<li>Navigating complex operational and technical environments</li>
<li>Experience with healthcare clinical and business concepts such as claim reimbursement and care management is a plus</li>
</ul>
Paradigm Benefits: 
<ul>
<li>Health and wellness– We want our people to be and stay healthy, so we offer PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only).</li>
<li>Financial incentives – Paradigm’s financial benefits help prepare you for the future: competitive salaries, 401(k) matching contributions, employer-paid life and disability insurance, flexible spending and commuter accounts, and employer-matched HSA contributions.</li>
<li>Vacation - We believe strongly that work-life balance is good for you and for our company. Our paid time off and personal holiday programs give you the flexibility you need to live your life to the fullest.</li>
<li>Volunteer time– We want our employees to engage with and give back to their communities in meaningful ways. Full and part-time employees receive one paid day per calendar year.</li>
<li>Learning and development: One of Paradigm’s core values is expertise, so we encourage our employees to continually learn and grow. We support this in a variety of ways, including our new Learning Excellence at Paradigm (LEAP) program.</li>
</ul>
Paradigm believes that fostering a diverse and inclusive workplace is central to our mission of helping more people and transforming lives. We’re striving to build a culture that better reflects the society we live in and empowers our team to deliver the highest levels of compassion and care to those we serve. For us, achieving this goal requires a workforce that respectfully embraces differences and commits to positive change, creating an environment where everyone is able to bring their whole self to work.
 
Paradigm complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Leave Management at leave.management@paradigmcorp.com.
 
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
 
As a contractor with the State of Wisconsin, Paradigm complies with Wisconsin Contract Compliance Law (§16.765). Poster link: Contract Compliance Law Poster
 
#LI-Remote

Senior Director Data and Analytics - Remote

Learning Without Tears

<div>About Learning Without Tears (LWT)
At Learning Without Tears, we're more than just a company; we're a passionate, family-owned community on a mission to revolutionize education. We believe that learning should be engaging and joyful, which is why we create innovative, fun products and digital resources that empower educators and inspire children.
Every day, our commitment to collaboration and creativity propels us forward. We're dedicated to embracing change, striving for excellence, and simplifying processes to create a lasting impact in the lives of educators and learners alike.
Join our dynamic team and be a part of something truly transformative as we shape the future of education together!
As the Director of Business Intelligence, you will lead the Business Intelligence function-setting technical direction across data engineering, data warehousing, and analytics-and serve as a people leader and strategic partner to Senior Leadership and cross-functional stakeholders. This role blends hands-on technical leadership (architecture, troubleshooting, standards, and mentorship) with business partnership to deliver trusted, timely insights and scalable reporting capabilities that drive decision-making.
Tech Stack (Required) Deep expertise in the Microsoft SQL Server ecosystem, including SQL Server, SSIS, Power BI, and SSRS.
What you will be doing:
Databases &amp; Data Quality<ul><li>
Lead complex analysis and troubleshooting (e.g., reconciling deltas, missing data, dataset matching, and period-over-period validation).</li><li>
Design, develop, and support database objects (tables, views, functions, stored procedures, indexes) with an emphasis on reliability and maintainability.</li><li>
Drive data quality practices by identifying discrepancies and partnering on remediation (experience with data quality tooling is a plus).</li></ul>
Data Warehousing<ul><li>
Apply modern warehousing concepts (e.g., Kimball, star schemas, data marts) to deliver governed, reusable datasets.</li><li>
Build and troubleshoot connectivity patterns (e.g., linked servers, ODBC, remote SQL Server connections, PostgreSQL connectivity).</li></ul>
Database Administration &amp; Performance<ul><li>
Establish performance tuning standards (indexing strategy, query optimization, partitioning) and practices for monitoring and remediation.</li><li>
Support HA/DR practices (backup/restore strategies and recovery models; familiarity with log shipping, failover clusters, and availability groups is a plus).</li><li>
Leverage proven community tooling and approaches for monitoring, troubleshooting, and automation (e.g., diagnostic scripts and migration toolsets).</li></ul>
Business Intelligence &amp; Reporting<ul><li>
Power BI leadership: semantic model design, strong DAX proficiency, report development, and service administration (deployments, permissions, gateways, refresh troubleshooting).</li><li>
SSRS/paginated reporting: build and support reports end-to-end, including datasets and underlying SQL artifacts.</li></ul>
Integrations &amp; Automation (ETL/ELT)<ul><li>
Design and support data integrations using SSIS (preferred) and/or comparable platforms (e.g., Alteryx, Fivetran, Azure Data Factory, Celigo).</li><li>
Consume and operationalize API-based data sources; experience with Postman and implementation approaches using SSIS and/or Python is preferred.</li><li>
Build maintainable pipelines with parameterization, environments, scheduling, monitoring, and operational runbooks.</li></ul>
Business Partnership &amp; Executive Communication<ul><li>
Serve as a strategic partner to functional leaders and Executive Leadership by translating business questions into well-defined analytics solutions and communicating insights clearly.</li><li>
Lead requirements discovery sessions to identify key data points, KPIs, trends, and decision workflows across the business.</li><li>
Frame and present performance narratives using period-based analysis (WoW, MoM, YoY) and planning concepts (plans, forecasts, goals) in partnership with Finance/FP&amp;A.</li></ul>
Platform &amp; Domain Knowledge<ul><li>
Understand and operationalize data from core enterprise platforms (e.g., CRM such as Salesforce; ERP such as NetSuite), including their data structures and relationships.</li><li>
Deliver trusted datasets and reporting for cross-functional teams such as Accounting, FP&amp;A, Operations, Sales/Account Management, Revenue Operations, Marketing, and HR/HRIS.</li></ul>
People Leadership &amp; Talent Development<ul><li>
Lead, coach, and develop a diverse BI organization (e.g., database administration, data engineering/BI engineering, data warehousing, and ETL/integration) through mentorship, standards, and career development.</li><li>
Set an operating rhythm that balances delivery, quality, and sustainability (intake, prioritization, execution, documentation, and support).</li></ul>
Delivery, Planning &amp; Governance<ul><li>
Plan and manage capacity, priorities, and delivery across a portfolio of BI initiatives, from quick-turn analysis to high-impact, enterprise reporting solutions.</li><li>
Apply project and service management practices (ITSM and Agile/Scrum), including change management, releases/deployments, and stakeholder communications.</li><li>
Use common delivery tooling (e.g., Jira preferred; Zendesk, Trello, Planner, Monday.com) to track work, manage dependencies, and report status.</li><li>
Define and execute the BI roadmap, including data platform capabilities, reporting standards, and a scalable operating model.</li><li>
Act as a hands-on technical leader for the BI stack (data modeling, ETL/ELT, warehousing, reporting/semantic layers) and be accountable for end-to-end solution quality.</li><li>
Establish governance for data definitions, KPIs, and reusable datasets; ensure a single source of truth and appropriate security/access controls.</li><li>
Partner with functional leaders to intake, prioritize, and deliver analytics needs; facilitate trade-off decisions based on impact, effort, and risk.</li><li>
Develop and mentor the BI team; set expectations, provide coaching, and build a culture of documentation, testing, and continuous improvement.</li><li>
Own production support for BI services (SLAs, incident response, root cause analysis, and preventative actions) and continuously improve reliability/performance.</li></ul>
Qualifications:<ul><li>
10 + years of experience with a minimum of 5+ years in a managerial role developing staff and leading Business Intelligence partnerships with stakeholder management and delivery ownership.</li><li>
Strong SQL and data modeling skills with practical experience in data warehousing concepts (e.g., dimensional modeling, star schemas, data marts).</li><li>
Hands-on expertise in Power BI (report development, DAX, dataset/semantic modeling, refresh/gateway troubleshooting, and service administration).</li><li>
Experience designing and supporting data pipelines using SSIS and/or comparable ETL/ELT tooling.</li><li>
Ability to communicate technical topics to non-technical audiences and present insights to senior leaders.</li><li>
Experience working with cross-functional teams (e.g., Finance/FP&amp;A, Accounting, Operations, Sales, Marketing, HR) and translating needs into data products.</li><li>
Database administration experience, including performance tuning, indexing strategy, and HA/DR concepts.</li><li>
Experience with SSRS/paginated reports and enterprise reporting operations.</li><li>
Experience consuming APIs and integrating external data sources using tools such as Postman, Python, or SSIS components.</li><li>
Familiarity with CRM and ERP platforms, preferably Salesforce, NetSuite, and their data models.</li><li>
Experience with agile delivery tooling (Jira preferred) and ITSM practices (intake, change management, incident/problem management).</li></ul> 
Why Work with Us?<ul><li>
Mission-Driven Impact: Join a team passionate about making a difference and driving positive change.</li><li>
Growth and Development: We invest in your success with ongoing learning and career opportunities.</li><li>
Work-Life Balance: Enjoy flexible work options, generous PTO, and wellness support.</li></ul><ul><li>
Inclusive Culture: We foster a diverse, collaborative, and supportive workplace.</li><li>
Competitive Benefits: Receive competitive pay, comprehensive benefits, and employee recognition.</li></ul>
Apply now at https://www.lwtears.com/join-our-team
Learning Without Tears is an Equal Opportunity and Affirmative Action Employer.</div>

Director of Business Intelligence

CD Baby

<div>CD Baby is a globally recognized leader in the music industry and the first platform to offer artists direct distribution to their fans. As we navigate the next era of music technology, we are committed to modernizing our core systems, fostering an agile culture, and leveraging cutting-edge platforms to better serve our artists, partners, and fans worldwide.

This hybrid role can be based in our Los Angeles (preferably), Nashville, or New York City office location.

The Role:

As Director of Business Intelligence, you will define and own the strategy and roadmap for making data accessible, trusted, and actionable across CD Baby. You'll establish the metrics that matter most, drive data normalization across teams, and build the infrastructure that enables self-service insights at scale. You will partner closely with Product, Marketing, Finance, Data Engineering and stakeholders across the company to prioritize the highest-impact KPIs, ensure consistent definitions across the organization, and embed data into how decisions get made. This role is both strategic and hands-on: you'll architect the BI function while also building dashboards, leading analyses, and translating complex data into clear business recommendations.
<h3 class="jobSectionHeader">
What you'll be doing:</h3>
<div>
Define the BI Strategy &amp; Roadmap 
<ul><li>Establish a company-wide BI vision and multi-quarter roadmap.</li><li>Standardize core metrics and KPIs across business, product and technology teams</li><li>Prioritize the highest-impact insights that drive growth, retention, and artist success</li><li>Build scalable reporting layers and self-service infrastructure that reduce ad hoc dependency</li><li>Evaluate and deploy AI-enabled analytics tools that scale insight generation and reduce dependency on manual reporting</li></ul></div>
<div>
Drive Customer &amp; Product Insights 
<ul><li>Lead segmentation, cohort analysis, lifetime value modeling, and churn analysis.</li><li>Identify growth opportunities, at-risk artists, and high-value segments.</li><li>Define and measure success metrics for new product and feature launches.</li><li>Support experimentation and A/B testing with rigorous statistical analysis</li></ul></div>
<div>
Build Data Analytics Infrastructure 
<ul><li>Partner with Data Engineering to continuously improve data quality, modeling, and governance</li><li>Ensure reliable, well-documented reporting pipelines in cloud data warehouses (e.g., Snowflake)</li><li>Translate complex datasets into clear, executive-ready narratives</li><li>Implement natural language and AI-assisted query tools that allow non-technical stakeholders to explore data and answer questions independently</li></ul></div>
<h3 class="jobSectionHeader">
Must-Haves / Requirements:</h3>
<ul><li>7+ years of experience in data analytics, customer insights, business intelligence, or a related field</li>
<li>Advanced SQL; experience with modern BI tools and cloud warehouses</li>
<li>Hands-on experience building dashboards and reports in enterprise BI tools</li>
<li>Strong foundation in customer analytics (segmentation, LTV, churn, experimentation)</li>
<li>Familiarity with SaaS or platform metrics (ARR, CAC, LTV, retention) preferred</li>
<li>Ability to influence cross-functional stakeholders and communicate clearly at all levels</li></ul> 


CAREER DEVELOPMENT / EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, CD Baby does not discriminate in employment opportunities or practices on the basis of sex, age, race, color, national origin, sexual orientation, religion, marital status, genetic information, veteran status or disability.

COMMITMENT TO DIVERSITY

CD Baby is committed to creating and maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills, experience, and unique perspectives. This commitment is embodied in company policy and the way we do business and is an important principle of sound business management.

ADA POLICY

It is Company policy not to discriminate against qualified individuals with disabilities in regard to application procedures, hiring, advancement, discharge, compensation, training, or other terms, conditions and privileges of employment.

Any individual who can be reasonably accommodated for a job, without undue hardship, will be given the same consideration for that position as any other applicant. The People Team is responsible for implementing this policy, including resolution of reasonable accommodation, safety and undue hardship issues.

Final Notes
<ul>
<li>If you are a recruiter, please do not contact us with candidates for this position unless we have engaged with you to do so.</li>
</ul>
CD Baby provides base salary ranges for all positions located in the United States at the time of posting. The hiring range for this position is $150,000 - $175,000 annually. As a candidate for this position, your salary and related elements of compensation will be contingent upon various factors including, but not limited to, work experience, geographic location and relevant skills. CD Bay is committed to providing a comprehensive market-competitive total rewards program for its employees which includes medical, dental, and vision, life insurance, 401(k) match and generous paid time off. This range does not include any other variable compensation components.</div>

<div>CD Baby is a globally recognized leader in the music industry and the first platform to offer artists direct distribution to their fans. As we navigate the next era of music technology, we are committed to modernizing our core systems, fostering an agile culture, and leveraging cutting-edge platforms to better serve our artists, partners, and fans worldwide.

This hybrid role can be based in our Los Angeles (preferably), Nashville, or New York City office location.

The Role:

As Director of Business Intelligence, you will define and own the strategy and roadmap for making data accessible, trusted, and actionable across CD Baby. You'll establish the metrics that matter most, drive data normalization across teams, and build the infrastructure that enables self-service insights at scale. You will partner closely with Product, Marketing, Finance, Data Engineering and stakeholders across the company to prioritize the highest-impact KPIs, ensure consistent definitions across the organization, and embed data into how decisions get made. This role is both strategic and hands-on: you'll architect the BI function while also building dashboards, leading analyses, and translating complex data into clear business recommendations.
<h3 class="jobSectionHeader">
What you'll be doing:</h3>
<div>
Define the BI Strategy &amp; Roadmap 
<ul><li>Establish a company-wide BI vision and multi-quarter roadmap.</li><li>Standardize core metrics and KPIs across business, product and technology teams</li><li>Prioritize the highest-impact insights that drive growth, retention, and artist success</li><li>Build scalable reporting layers and self-service infrastructure that reduce ad hoc dependency</li><li>Evaluate and deploy AI-enabled analytics tools that scale insight generation and reduce dependency on manual reporting</li></ul></div>
<div>
Drive Customer &amp; Product Insights 
<ul><li>Lead segmentation, cohort analysis, lifetime value modeling, and churn analysis.</li><li>Identify growth opportunities, at-risk artists, and high-value segments.</li><li>Define and measure success metrics for new product and feature launches.</li><li>Support experimentation and A/B testing with rigorous statistical analysis</li></ul></div>
<div>
Build Data Analytics Infrastructure 
<ul><li>Partner with Data Engineering to continuously improve data quality, modeling, and governance</li><li>Ensure reliable, well-documented reporting pipelines in cloud data warehouses (e.g., Snowflake)</li><li>Translate complex datasets into clear, executive-ready narratives</li><li>Implement natural language and AI-assisted query tools that allow non-technical stakeholders to explore data and answer questions independently</li></ul></div>
<h3 class="jobSectionHeader">
Must-Haves / Requirements:</h3>
<ul><li>7+ years of experience in data analytics, customer insights, business intelligence, or a related field</li>
<li>Advanced SQL; experience with modern BI tools and cloud warehouses</li>
<li>Hands-on experience building dashboards and reports in enterprise BI tools</li>
<li>Strong foundation in customer analytics (segmentation, LTV, churn, experimentation)</li>
<li>Familiarity with SaaS or platform metrics (ARR, CAC, LTV, retention) preferred</li>
<li>Ability to influence cross-functional stakeholders and communicate clearly at all levels</li></ul> 


CAREER DEVELOPMENT / EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, CD Baby does not discriminate in employment opportunities or practices on the basis of sex, age, race, color, national origin, sexual orientation, religion, marital status, genetic information, veteran status or disability.

COMMITMENT TO DIVERSITY

CD Baby is committed to creating and maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills, experience, and unique perspectives. This commitment is embodied in company policy and the way we do business and is an important principle of sound business management.

ADA POLICY

It is Company policy not to discriminate against qualified individuals with disabilities in regard to application procedures, hiring, advancement, discharge, compensation, training, or other terms, conditions and privileges of employment.

Any individual who can be reasonably accommodated for a job, without undue hardship, will be given the same consideration for that position as any other applicant. The People Team is responsible for implementing this policy, including resolution of reasonable accommodation, safety and undue hardship issues.

Final Notes
<ul>
<li>If you are a recruiter, please do not contact us with candidates for this position unless we have engaged with you to do so.</li>
</ul>
CD Baby provides base salary ranges for all positions located in the United States at the time of posting. The hiring range for this position is $150,000 - $165,000 annually. As a candidate for this position, your salary and related elements of compensation will be contingent upon various factors including, but not limited to, work experience, geographic location and relevant skills. CD Bay is committed to providing a comprehensive market-competitive total rewards program for its employees which includes medical, dental, and vision, life insurance, 401(k) match and generous paid time off. This range does not include any other variable compensation components.</div>

GEICO

<div>At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.
Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers&rsquo; expectations while making a real impact for our company through our shared purpose.
When you join our company, we want you to feel valued, supported and proud to work here. That&rsquo;s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.
Location: Preference is for the candidate to be based at one of our major office locations including Bethesda, MD; Fredericksburg, VA; Lakeland, FL; Dallas, TX; Chicago, IL. Hybrid and remote candidates will be considered.
Reports To: Head of Claims Innovation at GEICO
At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers&rsquo; expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That&rsquo;s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.
We seek a highly motivated Director, Business Intelligence to direct and oversee GEICO&rsquo;s Business Intelligence strategies for our Innovation, Claims, Sales, and Service organizations. In this role, you will lead a high-performance team responsible for data delivery, analysis, and visualization, collaborate with cross-functional teams to identify opportunities, develop robust data structures, reports, dashboards and visualizations to support analysis, deliver insights, and drive business decisions.
Key Responsibilities:
Leadership and management:
<ul><li>Cultivate long-term strategic goals for BI Analysts and Data Engineering to review and communicate recommendations to drive critical decisions, prepare and manage department business plans, staffing projections, and budgets.</li><li>
Lead from the front to establish a data-driven culture and organizational framework that delivers analytic excellence to improve client service and overall business performance.</li><li>
Lead and mentor a team of data analysts, data engineers, business analysts, and project managers.</li></ul>
Strategy and development:
<ul><li>Develop and execute a multi-year strategy for Business Intelligence and Performance Monitoring for Innovation, Claims, Sales and Service.</li><li>
Review and approve testing, deployment and maintenance of data structures, views, reports, and visualizations in coordination with data, product and engineering teams.</li><li>
Prioritize the most impactful analytical opportunities by partnering closely with Innovation, Claims, Sales, and Service Operations leadership.</li><li>
Translate ambiguous or emerging business questions into structured analytical roadmaps with clear hypotheses, timelines, and success measures.</li><li>
Ensure analytical outputs directly inform operating rhythms, field execution, and senior level decision making.</li></ul>
Data governance and architecture:
<ul><li>Implement best practices for data governance, data quality, and data integration to ensure the integrity and reliability of our data assets and to meet regulatory compliance requirements.</li><li>
Advocate for the data structures, governance, and quality standards required to support advanced analytics across Claims, Sales, and Service Operations operational systems.</li><li>
Partner with Technology to ensure relevant data is clean, accessible, and structured to support scalable insights and modeling.</li></ul>
Data Insights and Analytics:
<ul><li>Solve complex business problems. Analyze key performance indicators (KPIs) and business trends.</li><li>
Lead the development and maintenance of data models, schemas, and database structures to support various business initiatives, analytics, and strategic problem solving.</li><li>
Conduct deep dive analyses that unpack root causes, quantify impact, and recommend clear, actionable solutions.</li><li>
Develop early signal detection mechanisms and monitoring tools that proactively surface risks or opportunities before they appear in topline KPIs.</li></ul>
Stakeholder collaboration:
<ul><li>Partner with senior leadership and other departments to identify business needs and translate them into data analytics solutions.</li><li>
Collaborate with Tech Teams to ensure availability, reliability, and security of our data systems.</li><li>
Work closely with Claims, Sales, and Service Operations leaders to understand their toughest problems and deliver insights that influence decisions.</li><li>
Bridge business context and technical execution by guiding teams toward the right analytical approaches.</li><li>
Establish shared accountability for analytical outcomes by ensuring stakeholders understand, adopt, and act on recommendations.</li></ul>
Technology and innovation:
<ul><li>Stay abreast of industry trends and emerging technologies in database management and business intelligence and recommend innovative solutions to enhance our data capabilities and maintain a competitive advantage.</li><li>
Evaluate emerging technologies (e.g., automation, statistical modeling, advanced forecasting, generative AI) and recommend practical applications.</li><li>
Introduce new analytical practices that increase the speed, accuracy, and scalability of insight generation.</li></ul>
Qualifications:
<ul><li>BA/BS required in Computer Science, Statistics, Analytics, Finance, Operations Research, Economics, Mathematics OR 10+ years of experience in a data-centric role (business intelligence, reporting, data engineering/analysis, etc.)</li><li>
5+ years&rsquo; experience leading data analytics, reporting, or business intelligence function</li><li>
P&amp;C Insurance experience (preferred)</li><li>
Strong knowledge of Microsoft Power BI, Tableau, Looker, Power Automate and data management software</li><li>
Proficient with data modeling techniques and languages such as SQL, Python, R</li><li>
Demonstrated ability to apply project/program management concepts &ndash; specifically in Agile and/or Lean methodologies</li><li>
Ability to effectively coach technical leaders and adapt to new technologies quickly</li><li>
Solid understanding of how to create stable, scalable solutions to business challenges using data</li></ul>
Leadership Qualities:
<ul><li>Leads with curiosity and conviction&mdash;someone who can spark dialogue, shift perspectives, and guide teams toward new approaches that elevate our organization.</li><li>
You thrive on the success of the team, as well as your fellow team members.</li><li>
You work well in a fast-paced, demanding environment and resolve complicated customer issues with professionalism and efficiency.</li><li>
Strong decision-making in a highly consensus-based environment.</li><li>
Leads from the front and isn&rsquo;t shy about using your voice.</li><li>
Ability to collaborate cross-functionally to make decisions and communicate effectively in a highly complex environment with numerous stakeholders and tradeoffs to be considered.</li><li>
Exceptional character and the ability to instill confidence and build trust. Someone who possesses high emotional intelligence, and is an attentive, empathetic listener.</li></ul> 
Annual Salary
$153,750.00 - $256,250.00
The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate&rsquo;s work experience, education and training, the work location as well as market and business considerations. 

At this time, GEICO will not sponsor a new applicant for employment authorization for this position. 
The GEICO Pledge:
Great Company: At GEICO, we help our customers through life&rsquo;s twists and turns. Our mission is to protect people when they need it most and we&rsquo;re constantly evolving to stay ahead of their needs.
We&rsquo;re an iconic brand that thrives on innovation, exceeding our customers&rsquo; expectations and enabling our collective success. From day one, you&rsquo;ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people&rsquo;s lives.
Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career &ndash; and your potential &ndash; in mind. You&rsquo;ll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.
Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.
As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.
Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.<ul><li>
Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family&rsquo;s overall well-being.</li><li>
Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.</li><li>
Access to additional benefits like mental healthcare as well as fertility and adoption assistance.</li><li>
Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.</li></ul>
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.</div>

Director, Business Intelligence

Humana

<div><h1 class="jobSectionHeader">Become a part of our caring community 
</h1>
Humana is deeply committed to delivering innovative digital experiences that enhance quality of life and improve how people engage with us. We serve a diverse ecosystem&mdash;consumers, members, providers, employers, and brokers&mdash;connecting them to Humana and to one another in ways that drive satisfaction, engagement, and measurable business value. Our Consumer Digital team is a multidisciplinary group focused on solving customer needs while enabling strategic and operational goals.
We are seeking a Director of Business Intelligence to guide the strategic decisions supporting the transformation of our Conversational Platforms. This role will be accountable for working across teams to deliver actional insights and manage reporting on key capabilities delivered by our IVR, IVA, and Chat platforms.
Analytics Strategy &amp; Value<ul><li>
Partner closely with Product, Design, and Engineering teams to implement a web analytics strategy to measure experience effectiveness and outcomes</li><li>
Define KPIs and success metrics for analytics initiatives and track realized operational and financial value</li><li>
Collaborate across disciplines and domains to build alignment around outcomes</li></ul>
Analytics Portfolio Execution
<ul><li>Manage the analytics backlog, continuously prioritizing work based on strategic value, feasibility and product needs</li><li>
Design and lead an intake and prioritization process, establishing transparent criteria through stakeholder collaboration and evolving the approach based on organizational needs</li><li>
Establish service level expectations and communications practices that keep stakeholders informed about request status, timelines and prioritization rationale</li><li>
Translate analytical insights into clear, executive ready reports, projections, and presentations</li></ul>
Team &amp; Stakeholder Management<ul><li>
Develop a high performing team, fostering technical excellence, continuous learning and collaborative culture</li><li>
Strengthen shared services partnerships while introducing operating models, processes, and standards that enable company-wide impact</li><li>
Navigate organizational complexity and competing priorities with diplomacy, finding win-win solutions where possible and making clear calls when necessary</li><li>
Translate technical concepts into business value propositions that resonate with executive and operational stakeholders</li></ul><h1 class="jobSectionHeader"> 
Use your skills to make an impact 

</h1>Required Qualifications<ul><li>
10+ years of business intelligence experience, with 7+ years focused on IVR, digital IVA, conversational AI, or voice/chat automation</li><li>
5 or more years of leadership experience</li><li>
Strong understanding of measurement strategies around:<ul><li>
IVR effectiveness</li><li>
Digital chat and messaging experiences</li><li>
AI/Agentic conversational experiences</li><li>
Customer Engagement</li></ul></li><li>
Proven success delivering insights around conversational experiences across voice and/or digital channels including identifying friction points and optimization opportunities</li><li>
Experience executing roadmaps using agile methodologies and human‑centered design</li><li>
Excellent communication skills with the ability to influence cross‑functional teams and present to senior leadership</li></ul>
Preferred Qualifications<ul><li>
MBA or equivalent advanced degree</li><li>
Experience in healthcare or insurance industries</li><li>
Experience with modern conversational platforms 
(Customer Experience Agent Studio (CX Agent Studio)/ Google Customer Experience Insights (CX Insights) strongly preferred)</li><li>
Experience with reporting tools such as Power BI for creating data visualizations</li></ul>
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. 

$156,600 - $215,400 per year 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, &ldquo;Humana&rdquo;) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline: 04-14-2026<h1 class="jobSectionHeader"> 

About us 
</h1>
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health &ndash; delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. 
 
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.</div>

Director of Business Intelligence - IVR, Digital IVA & Conversational AI

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