bilingual call center representative

Dental Experts of Florida

<p><b>Job Overview</b><br/>We are seeking a dynamic and compassionate Bilingual (Spanish/English) Dental Call Center Representative to join our vibrant team! In this role, you will be the friendly voice and helpful guide for patients seeking dental care, providing exceptional customer service while efficiently managing appointment scheduling, patient inquiries, and insurance information. Your energetic approach and clear communication will ensure a positive experience for every patient, helping them navigate their dental needs with confidence. This paid position offers an exciting opportunity to make a meaningful impact in a fast-paced healthcare environment while utilizing your multilingual skills and medical knowledge.</p><p><b>Duties</b></p><ul><li>Handle inbound and outbound calls with enthusiasm, providing accurate information about dental services, appointments, and insurance coverage in both Spanish and English</li><li>Schedule, reschedule, and confirm patient appointments efficiently using computer-based scheduling systems</li><li>Collect and verify patient data, including personal details, medical history, and insurance information through precise data entry</li><li>Assist patients with inquiries regarding dental procedures, billing, and payment options while maintaining professionalism and empathy</li><li>Follow up with patients as needed to confirm appointments or gather additional information to ensure smooth operations</li><li>Maintain detailed records of patient interactions, appointment logs, and communication notes in compliance with confidentiality standards</li><li>Demonstrate excellent phone etiquette and communication skills to foster trust and satisfaction among diverse patient populations</li></ul><p><b>Skills</b></p><ul><li>Bilingual fluency in Spanish and English with excellent verbal and written communication skills in both languages</li><li>Strong knowledge of medical terminology related to dental care to accurately assist patients and understand their needs</li><li>Proficiency in computer skills including data entry, electronic health records (EHR), and scheduling software</li><li>Exceptional customer service abilities with a friendly demeanor and active listening skills</li><li>Knowledge of phone etiquette best practices to handle inquiries professionally and efficiently</li><li>Previous experience in a medical office or dental call center setting is highly desirable</li><li>Strong analysis skills to identify patient needs quickly and provide appropriate solutions or escalate issues as necessary</li></ul><p>Join us in delivering outstanding dental care experiences! If you are energetic, detail-oriented, bilingual, and passionate about helping others navigate their healthcare journey&mdash;this is the perfect opportunity for you.</p><p>Pay: $14.00 - $16.00 per hour</p><p>Work Location: In person</p>

Bilingual (spanish/english) Dental Call Center Representative

Caloptima

<div><div><b>Part-Time -Customer Service Representative Sr (OneCare) (Bilingual Required)</b><br>
<br>
<b>CalOptima</b></div><br>
<b>
Join Us in this Amazing Opportunity</b><br>
<br>
<b>The Team You'll Join</b><br>
<br>
We are a mission driven community-based organization that serves member health with excellence and dignity, respecting the value and needs of each person. If you are ready to advance your career while making a difference, we encourage you to review and apply today and help us build healthier communities for all.<br>
<br>
<b>More About the Opportunity</b>
<br>
<br>
We are hoping you will join us as a <b>PART-TIME </b><b>Customer Service Representative Sr (OneCare) (Bilingual Required)</b> and help shape the future of healthcare where you'll be an integral part of our <b>CS - OneCare Customer Service </b>team, helping to strive for excellence while we serve our member health with dignity, respecting the value and needs of each of our members through collaboration with our providers, community partners and local stakeholders. This position has been approved to be <b>Partial Telework</b>.
<br>
<ul><li><i>Part-time will be 20 - 28 hrs. per week.</i><br>
</li>
<li><i>If telework is approved, you are required to work within the State of California only and if Partial Telework, also come in to the Main Office in Orange, CA, at least two (2) days per week minimum.</i>
</li></ul><br>
The Customer Service Rep Sr (OneCare) will serve as a senior point of contact for OneCare members and providers and assist them with questions and/or complaints related to the OneCare plan services. You will provide information regarding eligibility, enrollment, benefits and services to OneCare eligible members and providers. Together, we are building a stronger, more equitable health system.
<br>
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<b>Your Contributions To the Team:</b>
<br>
<ul><li>95% - Program Support
<ul><li>Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.</li>
<li>Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.</li>
<li>Addresses member and provider inquiries, questions and concerns in all areas, including eligibility, enrollment, claims or authorization status, benefit interpretation and referrals/authorizations for medical care in-person or telephonically.</li>
<li>Serves as a senior resource for other team members (i.e., solves complex challenges, answers uncommon questions and shares complex processes and procedures).</li>
<li>Supports in the coordination of member's health care and social service needs both within and outside the medical group and CalOptima Health.
</li><li>Enters accurate and complete documentation into internal application systems regarding all concerns and/or inquiries from the member and provider interaction.</li>
<li>Initiates referrals to both internal and external care management departments and other department/government or community agencies.</li>
<li>Maintains departmental productivity and quality standards.</li>
Follows through and completes all member and provider inquiries or requests during the original member and provider interaction. Provides additional follow-up assistance as needed.<br>
<li>
<br>
<br>
</li></ul></li><li>5% - Other
<ul><li>Completes other projects and duties as assigned.
</li></ul></li></ul><br>
<b>Do You Have What the Role Requires?</b><br>
<ul>
<li>High school diploma or equivalent PLUS 2 years of experience in customer/member service, including 1 year of call center capacity required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.<br>
</li>
<li>Typing speed of 35 words per minute (WPM) required.<br>
</li>
<li>Bilingual in English and in one of CalOptima Health's defined threshold languages (Arabic, Chinese, Farsi, Korean, Russian, Spanish, Vietnamese) required.</li>
</ul><br>
<b>You'll Stand Out More If You Possess the Following:</b><br>
<ul>
<li>1 year of Health Maintenance Organization (HMO), Medi-Cal/Medicaid and health services experience.</li>
</ul><br>
<b>What the Regulatory Agencies Need You to Possess?</b><br>
<ul>
<li>N/A</li>
</ul><br>
<b>Your Knowledge &amp; Abilities to Bring to this Role:</b><br>
<ul>
<li>Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds.
</li><li>Work independently and exercise sound judgment.</li>
<li>Communicate clearly and concisely, both orally and in writing.</li>
<li>Work a flexible schedule; available to participate in evening and weekend events.</li>
<li>Organize, be analytical, problem-solve and possess project management skills.</li>
<li>Work in a fast-paced environment and in an efficient manner.</li>
<li>Manage multiple projects and identify opportunities for internal and external collaboration.</li>
<li>Motivate and lead multi-program teams and external committees/coalitions.</li>
<li>Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.</li>
</ul><br>
<b>Your Physical Requirements (With or Without Accommodations):</b><br>
<ul>
<li>Ability to visually read information from computer screens, forms and other printed materials and information.</li>
<li>Ability to speak (enunciate) clearly in conversation and general communication.</li>
<li>Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.</li>
<li>Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.</li>
<li>Lifting and moving objects, patients and/or equipment 10 to 25 pounds</li>
</ul><br>
<b>Ways We Are Here For You</b><br>
<ul>
<li>You'll enjoy competitive compensation for this role.
<ul><li>Our current hiring range is: Pay Grade: <b>302 - $49,754 - $69,655 ($23.92 - $33.4880).
</b><ul><li><b><i>The final salary offered will be based on education, job-related knowledge and experience, skills relevant to the role and internal equity among other factors.</i></b><br>
</li>
<li><b><i>*Training will be held in the office the first 4 weeks from 8:30am - 5:00pm, Monday - Friday.
</i></b><br>
<br>
<b>**We have two schedules available for this role for this PART-TIME role. Please indicate your preferred shift to apply for, enter &quot;both&quot; if open for both shifts.</b><br>
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<b>- Monday - Friday, 10:00 a.m. to 3:00 p.m.</b><br>
<br>
<b>- Monday - Friday, 1:00 p.m. to 6:00 p.m.</b><br>
</li></ul></li></ul></li><li>This position is approved for <b>Partial </b><b>Telework </b><i>(**If the position is Telework, it is eligible in California only**)</i>
</li><li>A <b>comprehensive benefits package</b>
</li><li>CalPERS pension program and additional retirement packages.
</li><li>Additional benefits and perks including:
<ul><li>A generous PTO program</li>
<li>A quality work life balance</li>
<li>Various wellness programs</li>
<li>Tuition Reimbursement</li>
<li>Professional development opportunities</li>
<li>Career development opportunities</li>
<li>Flexible scheduling</li>
<li>And the satisfaction of knowing your work directly impacts and improves healthcare access for thousands of individuals and families.</li>
</ul></li></ul><br>
<b>Our Work Environment:</b><br>
<br>
If located at the 500, 505 Building or a remote work location:<br>
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.</li>
<li>There are no harmful environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate.</li>
</ul><br>
If located at PACE:<br>
<ul>
<li>Work is typically indoors in a clinical setting serving the frail and elderly.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul><br>
If located in the Community:<br>
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.
</li><li>Employee will occasionally work outdoors in varied temperatures.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul><br>
<b>Why Join Us?</b><br>
<br>
We believe that diverse perspectives drive innovation. Each employee brings a unique perspective to the overall team and we value everyone's input and we are committed to creating an inclusive environment where you and every team member can thrive while making a meaningful impacts on our community members. Our team reflects and represents the communities we serve, and we welcome candidates from all backgrounds who share our commitment to accessible, quality healthcare.<br>
<br>
<b>What's Your Next Step?</b><br>
<br>
All Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. Do NOT miss out. If you want to join our team, the deadline for the first review of applications is <b>June 25, 2026 at </b><b>9:00 PM (PST). </b><b>We are encouraging you to apply early. If you apply after the first review date, your application is not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date.</b>
<br>
<br>
<b>Our Commitment to You</b><br>
<br>
<b>Your application and resume will be reviewed by a dedicated recruiter to this position. If your experience matches what we need, we will reach out to you to discuss the next steps. The selection process may include, but is not limited to, a skills assessment, phone screen and interview.</b><br>
<br>
If you make it through the steps above and are selected for this exciting role, you will be required to undergo a reference and a background check (to include a conviction record) and if applicable also pass a drug screening and/or a post-offer pre-employment medical examination (for specific positions) If you are an Internal CalOptima Health applicant, please apply through the internal portal on InfoNet.<br>
<br>
We will make sure to keep you updated through each step of the process on your candidate portal. Please make sure to watch for updates on your candidate portal and you emails which will be sent to the email address you listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process.
<br>
<br>
<i>CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics.</i><i>
</i><br>
<br>
<i>If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.</i><br>
<br>
<b>To apply, please visit: </b><b>https://jobs.caloptima.org/jobs/part-time-customer-service-representative-sr-onecare-bilingual-required-505-city-parkway-west-california-united-states-744875cb-dcbd-4ca5-9a00-b7614887f0ba</b><br>
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jeid-283e12ed41a86f409554e3e61cf88842</div>

Part-Time -Customer Service Representative Sr (OneCare) (Bilingual Required)

JASA

<div><h1 class="jobSectionHeader"><b>Bilingual Russian/English Social Worker- Help Center</b></h1><p>
As a Bilingual Russian/English Social Worker in JASA&rsquo;s Help Center, you&rsquo;ll serve as the first point of contact for older adults, caregivers, family members, and professionals seeking information, support, and services. Through screening, assessment, information and referral, and benefits advocacy, you&rsquo;ll help connect individuals to critical programs and resources that support aging safely and independently in the community.</p><p></p><p><b>
Shift Schedule:</b></p><ul><li>
Monday&ndash;Friday, 9AM-5PM</li></ul><p><b>
Hours Per Week:</b></p><ul><li>
35</li></ul><p></p><h2 class="jobSectionHeader"><b>
 Why You&rsquo;ll Love Working at JASA</b></h2><p>
JASA is one of NYC&rsquo;s largest and most trusted nonprofit organizations serving older adults. Through the Help Center, we provide guidance, support, and connections to services that help older New Yorkers access the care and resources they need to live independently and with dignity.</p><h3 class="jobSectionHeader"><b>
Top Reasons to Join Us:</b></h3><p><b>
Meaningful Impact:</b></p><ul><li>
Support older adults and caregivers navigating complex systems of care and services</li><li>
Help individuals access benefits, programs, and community-based supports</li></ul><p><b>
Community Connection:</b></p><ul><li>
Build relationships with older adults, caregivers, professionals, and community members across NYC</li><li>
Provide culturally responsive and linguistically appropriate services in Russian and English</li></ul><p><b>
Collaborative Environment:</b></p><ul><li>
Partner with internal JASA programs and external aging service providers</li><li>
Work as part of a multidisciplinary, mission-driven team</li></ul><p><b>
Professional Growth:</b></p><ul><li>
Develop expertise in aging services, benefits and entitlements, care coordination, and crisis support</li><li>
Participate in ongoing training and professional development opportunities</li></ul><p></p><h2 class="jobSectionHeader"><b>
What You'll Be Doing</b></h2><p>
As a Help Center Social Worker, you&rsquo;ll provide information, referral, assessment, and advocacy services to older adults and caregivers through phone, email, and text-based communication.</p><h3 class="jobSectionHeader"><b>
Information &amp; Referral Services</b></h3><ul><li>
Provide information and assistance regarding long-term care services and supports</li><li>
Connect individuals to appropriate programs and services based on identified needs</li><li>
Provide follow-up regarding referrals and service linkage outcomes</li><li>
Serve as a resource for older adults, caregivers, families, and professionals</li></ul><h3 class="jobSectionHeader"><b>
Screening &amp; Assessment</b></h3><ul><li>
Conduct intake and screening via phone, email, and text communication</li><li>
Gather preliminary information about client needs and circumstances</li><li>
Assess eligibility for programs, services, and benefits/entitlements</li><li>
Identify barriers to accessing services and provide appropriate referrals and advocacy</li></ul><h3 class="jobSectionHeader"><b>
Benefits &amp; Entitlements Support</b></h3><ul><li>
Assist with screening for benefits and entitlement programs</li><li>
Provide guidance on applications for public benefits and services</li><li>
Advocate to help clients access eligible supports</li><li>
Provide information on healthcare, social services, recreation, and community resources</li></ul><h3 class="jobSectionHeader"><b>
Education &amp; Care Navigation</b></h3><ul><li>
Educate older adults and caregivers on:<ul><li>
Aging-related physical, social, and psychological changes</li><li>
Available community supports and services</li><li>
Strategies to maintain independence and well-being</li></ul></li><li>
Support transitions of care and changing service needs</li></ul><h3 class="jobSectionHeader"><b>
Outreach &amp; Collaboration</b></h3><ul><li>
Collaborate with JASA programs and external service providers</li><li>
Participate in outreach and education activities to promote Help Center services</li><li>
Attend staff meetings, trainings, and professional development sessions</li><li>
Build and maintain relationships with community partners</li></ul><h3 class="jobSectionHeader"><b>
Documentation &amp; Compliance</b></h3><ul><li>
Complete required case documentation, reports, and statistical tracking</li><li>
Use agency databases and systems to maintain accurate records</li><li>
Follow all JASA standards and program protocols</li><li>
Report crisis situations or concerns to supervisory staff</li></ul><h3 class="jobSectionHeader"><b>
Additional Responsibilities</b></h3><ul><li>
Use a strength-based, person-centered approach in all interactions</li><li>
Provide culturally responsive and non-judgmental services to diverse populations</li><li>
Perform additional duties as assigned</li></ul><p></p><h2 class="jobSectionHeader"><b>
What You&rsquo;ll Need</b></h2><h3 class="jobSectionHeader"><b>
Education</b></h3><ul><li>
Master&rsquo;s Degree in Social Work, Psychology, Counseling, Gerontology, or related field required within two months of start date</li></ul><h3 class="jobSectionHeader"><b>
Experience</b></h3><ul><li>
1&ndash;2 years of experience working with older adults preferred</li><li>
Experience in geriatrics, intake, screening, or case management preferred</li></ul><h3 class="jobSectionHeader"><b>
Language Requirement</b></h3><ul><li>
Bilingual Russian/English required</li></ul><h3 class="jobSectionHeader"><b>
Skills &amp; Competencies</b></h3><ul><li>
Strong knowledge of long-term care systems and aging services in NYC</li><li>
Excellent communication, listening, and interpersonal skills</li><li>
Strong assessment, screening, and problem-solving abilities</li><li>
Ability to work effectively with diverse populations</li><li>
Strong organizational and documentation skills</li><li>
Cultural competence and sensitivity to issues of race, ethnicity, religion, and identity</li><li>
Ability to work independently and as part of a team</li></ul><h3 class="jobSectionHeader"><b>
Technology Skills</b></h3><ul><li>
Proficiency with computers and web-based systems</li><li>
Experience with databases and case management systems preferred</li><li>
Ability to learn new technology platforms quickly</li></ul><p></p><h2 class="jobSectionHeader"><b>
Benefits at a Glance</b></h2><p>
JASA offers a comprehensive benefits package designed to support your well-being and future:</p><h3 class="jobSectionHeader"><b>
Health &amp; Wellness</b></h3><ul><li>
Medical, Dental, and Vision coverage options</li><li>
Employee Wellness Programs (fitness + mental health support)</li><li>
Employee Assistance Program (EAP)</li></ul><h3 class="jobSectionHeader"><b>
Retirement Savings</b></h3><ul><li>
403(b) retirement plan</li></ul><h3 class="jobSectionHeader"><b>
Generous Time Off</b></h3><ul><li>
Paid vacation time</li><li>
Holidays and floating holidays</li><li>
Paid time off for work-life balance</li></ul><h3 class="jobSectionHeader"><b>
Professional Development</b></h3><ul><li>
Training and continuing education opportunities</li><li>
Career growth within the organization</li></ul><h3 class="jobSectionHeader"><b>
Employee Recognition</b></h3><ul><li>
Employee recognition programs celebrating contributions</li></ul><p></p><h2 class="jobSectionHeader"><b>
EEO Statement</b></h2><p>
JASA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected classification under federal, state, or local law.</p></div>

Bilingual Russian/English Social Worker- Help Center

Human Coalition

<div><div><div><div><div><div><div><div><p><b>POSITION TITLE</b>: DRP Agent - Bilingual <b>(Christian Pro-Life Organization)</b></p><p><b>
CLASSIFICATION</b>: Non-exempt</p><p><b>
TYPE</b>: Full time &ndash; Weekdays + 1 Saturday per month - Onsite Plano, TX/Remote</p><p><b>
REPORTS TO:</b> DRP Manager</p><p></p><p><b><br>
SUMMARY:</b><b> </b>The Contact Center receives and responds to phone calls, chats &amp; web communication with clients seeking pregnancy services. The ultimate goal is to provide assistance with program resources, schedule sonograms and offer counseling services. We service pregnancy resource centers throughout the country and we are the primary contact for our Women&rsquo;s Care Clinics. Contact Center Agents help women who are facing an unplanned pregnancy to receive all of the testing and information they need to make an informed LIFE decision about their pregnancy.</p><p></p><p><b><br>
ESSENTIAL FUNCTIONS:</b></p><ul><li>
Answer inbound calls/chats</li><li>
Utilize the CRM database (Salesforce)</li><li>
Listen attentively</li><li>
Set appointments</li><li>
Attend to appointment reschedules and reminders</li></ul><p><i>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.</i></p><p></p><p><b><br>
MINIMUM QUALIFICATIONS:</b></p><ul><li>
Passionately aligned with the mission and vision of Human Coalition</li><li>
Excellent communication skills</li><li>
Self-motivated, able to multitask and goal focused</li><li>
Service oriented</li><li>
Excellent computer skills</li><li>
Able to work well in a team environment</li><li>
Adaptable to change</li><li>
Bilingual (English &amp; Spanish speaking)</li></ul><p></p><p><b><br>
SUPERVISORY RESPONSIBILITY:</b></p><ul><li>
None</li></ul><p></p><p><b><br>
EDUCATION AND EXPERIENCE:</b></p><ul><li>
Sales experience preferred</li><li>
Background in counseling, pro-life, crisis center helpful</li></ul><p></p><p><b><br>
EEO STATEMENT:</b> Human Coalition is an equal opportunity employer and makes recruitment, employment, promotional, and all other Human Resource decisions without regard to race, color, national origin, age, sex, marital, disability, or veteran status.</p><p></p><p><b><br>
OTHER DUTIES:</b> Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</p></div></div></div></div></div></div></div><br>
Monday-Friday: 9:30am-6pm CST</div>

DRP Contact Center Agent - Bilingual - FT - Onsite Plano, Texas

Johns Hopkins Health System

<div></div><div><div><div>Requisition #:</div><div>
666305</div>
<div>Location:</div><div>
Johns Hopkins All Children's Hospital, St. Petersburg, FL 33701
</div><div>Category:</div><div>
Support Services (Services/Trades)</div>
<div>Schedule:</div><div>
Rotating Shift</div>
<div>Employment Type:</div><div>
Full Time</div>
</div>
<p></p><div><div><p>The Food Service Call Center Representative primarily works in the diet office taking patient orders but may also assist in the areas where food is cooked, prepped, and served to patients. In the diet office, operators are responsible for maintaining current records for patient diet orders and taking patient calls for room service, guiding patients through their selections if necessary. Acts as the liaison between nursing and food service to facilitate communication and assist in patient safety.</p>
<p><b>Salary Range:</b> Minimum 16.29/hour - Maximum 26.08/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.</p>
<p>
The Hospital reserves the right to modify employee schedules as needed.</p>
<p>
We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.</p>
<p>
Johns Hopkins Health System and its affiliates are drug-free workplace employers.</p>
</div><p></p>
</div><p>Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.</p></div><div></div>

FOOD SERVICE CALL CENTER REP (Rotating Shifts)

BPO PLUS

<ul><li>Handle inbound and outbound calls professionally while providing accurate information and assistance to patients, customers, and stakeholders.</li></ul><ul><li>Schedule, reschedule, confirm, and cancel patient appointments in accordance with healthcare procedures and availability.</li></ul><ul><li>Respond to patient inquiries regarding services, clinic locations, operating hours, physicians, and healthcare programs.</li></ul><ul><li>Provide exceptional customer service while maintaining empathy, professionalism, and confidentiality during all interactions.</li></ul><ul><li>Accurately document patient interactions, requests, complaints, and service details within the designated healthcare systems.</li></ul><ul><li>Verify patient information and update records to ensure accuracy and completeness.</li></ul><ul><li>Follow established call handling procedures, scripts, and service protocols to maintain quality standards.</li></ul><ul><li>Address patient concerns and complaints efficiently, escalating complex issues to supervisors or relevant departments when necessary.</li></ul><ul><li>Coordinate with medical, administrative, and support departments to facilitate timely resolution of patient requests.</li></ul><ul><li>Maintain compliance with healthcare regulations, data protection requirements, and patient confidentiality standards.</li></ul><ul><li>Process referrals, service requests, and follow-up actions in accordance with organizational policies.</li></ul><ul><li>Conduct outbound calls for appointment reminders, follow-ups, patient satisfaction surveys, and healthcare campaigns.</li></ul><ul><li>Assist patients in navigating healthcare services and provide guidance on available resources and procedures.</li></ul><ul><li>Achieve individual performance targets related to call quality, productivity, attendance, and customer satisfaction.</li></ul><ul><li>Manage multiple tasks simultaneously while maintaining accuracy and efficiency in a fast-paced environment.</li></ul><ul><li>Monitor and respond to emails, chat inquiries, and other communication channels as assigned.</li></ul><ul><li>Ensure accurate and timely escalation of urgent cases, patient complaints, and service-related issues.</li></ul><ul><li>Maintain detailed knowledge of healthcare services, policies, procedures, and system updates.</li></ul><ul><li>Support patient registration processes and assist with information verification when required.</li></ul><ul><li>Participate in training programs, coaching sessions, and continuous improvement initiatives.</li></ul><ul><li>Adhere to work schedules, attendance requirements, and service level agreements (SLAs).</li></ul><ul><li>Maintain a positive and patient-focused approach when handling sensitive or challenging situations.</li></ul><ul><li>Contribute to team objectives by supporting colleagues and sharing knowledge when needed.</li></ul><ul><li>Generate and maintain accurate records and reports related to daily activities and patient interactions.</li></ul><ul><li>Promote high levels of patient satisfaction through effective communication, problem-solving, and timely service delivery.</li></ul><p>Pay: QAR1.00 per month</p><p>Experience:</p><ul><li>Healthcare - Call Center: 2 years (Required)</li></ul><p>Language:</p><ul><li>Arabic (Required)</li></ul><p>Work Location: In person</p>

Arabic Speaker - Call Center Agent

Alpha CX

<p><b>Job Type:</b> Full-time<br/><b>Location:</b> Remote (Candidates must be based in Egypt)</p><p>Join the Alpha CX Team and Redefine Customer Service Excellence!</p><p>Alpha CX is hiring <b>French-speaking Customer Service Representatives</b> for an international support project. This is a remote position, where you will handle <b>after-sales inquiries and complaints</b>. English is required for internal communications, but fluent French is mandatory for customer interactions.</p><p><b>Job Responsibilities:</b></p><ul><li>Handle <b>inbound and outbound calls</b></li><li>Provide professional assistance for <b>after-sales inquiries and complaints</b></li><li>Maintain high-quality customer communication and response times</li><li>Work closely with internal teams for issue resolution</li><li><b>Note:</b> This role does <b>not</b> involve sales responsibilities</li></ul><p><b>Requirements:</b></p><ul><li>Must be <b>fluent in French</b></li><li>Strong English communication skills</li><li>Previous <b>call center / CSR experience</b> required</li><li>Experience in <b>after-sales inquiries and complaint handling</b></li><li>Ability to work independently in a remote environment</li><li>Comfortable handling multiple customer support channels</li></ul><p><b>Salary:</b> USD 600 &ndash; 700 per month</p><p><b>Working Hours:</b></p><ul><li>French Time: 8:00 AM &ndash; 5:00 PM / 9:00 AM &ndash; 6:00 PM</li><li>Regular shifts</li></ul><p>Apply now and become part of an international customer support team at Alpha CX.</p><p>Pay: E&pound;31,000.00 - E&pound;36,000.00 per month</p><p>Work Location: Remote</p>

Customer Service Representative (French-speaking)

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