bilingual call center representative

Stellantis

<div>Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citro&euml;n, Dodge, DS Automobiles, Fiat, Jeep&reg;, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.
Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.
Our Benefits:
<ul><li>Medical, Prescription Drug, Dental, Vision &ndash; MDLive / Telemedicine</li>
<li>401k plan</li>
<li>PTO - Vacation/ Holidays/ Flex Days/ Sick Days</li>
<li>Educational Assistance</li>
<li>Employee Assistance Program</li>
<li>Long Term Disability</li>
<li>Wellness Program</li>
<li>Optional and Voluntary Benefits / Marketplace Discounts</li>
<li>Employee Vehicle Purchase/Lease Program discount</li>
</ul>
Salary and Benefits:
At Stellantis Financial Services, we ask a lot of our employees which is why we give so much in return. In addition to your competitive salary, medical/dental/vision plan, and matching 401(k), we&rsquo;ll shower you with perks, including:
<ul><li>Salary: $18.00</li>
<li>Supplemental pay: Referral bonus</li>
<li>Schedule: 8-hour shift between 8:00 am to 6:00 pm (8:00 am &ndash; 5:00 pm, 8:30 am - 5:30 pm, 9:00 &ndash; 6:00 pm)</li>
<li>Dress: Enjoy our comfortable business casual work environment</li>
</ul>
Position Summary:
The Titles Coordinator I will be responsible for managing and coordinating all aspects of titles for our organization. This includes ensuring accuracy, completeness, and proper documentation of titles for our products and services.
Essential Job Duties and Responsibilities:
<ul><li>Handle the processing of vehicle titles with precise accuracy and all activities related to the title/lien perfection unit.</li>
<li>Coordinate and acts as a liaison between FDI Collateral Management, Custodian Bank and SFS/FIFS to ensure all auto titles problems are resolved.</li>
<li>Maintain quality control of current title status reporting ensuring that all exposed titles are handled according to established policies and procedures.</li>
<li>Research vehicle titles and resolves issues in a timely manner.</li>
<li>Maintain clear and concise communication with team members and stakeholders regarding titles status and updates.</li>
<li>Work closely with internal departments with handling difficult accounts and fields title-related questions.</li>
<li>Maintain confidentiality of personal information for consumers, including, but not limited to, Social Security numbers and dates of birth.</li>
<li>Perform other administrative tasks and duties as assigned.</li>
</ul>
Qualifications and Competencies: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience:
<ul><li>Entry level, no experience required.</li>
<li>Must be bilingual</li>
</ul>
Education:
<ul><li>High school diploma and or/GED.</li>
</ul>
Skills Required:
<ul><li>Strong attention to detail and excellent organizational skills</li>
<li>Proficient in Microsoft Office Suite, particularly Excel and Word.</li>
<li>Excellent written and oral communication and interpersonal skills.</li>
<li>Ability to multitask and prioritize effectively.</li>
</ul>
Overtime required &ndash; required on an as needed basis.
Travel 0-10% - as required on an as needed basis.
Must live within a commutable distance to: Houston, TX
Qualifications Preferred:
<ul><li>Minimum 1 month of customer service in related fields experience.</li>
<li>Knowledge of title processes, regulations, and compliance is preferred..</li>
</ul>
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Sitting for long periods of time, standing, walking, close vision for computer work, speaking, hearing, lift and/or move up to 10 lbs. Reasonable accommodation will be reviewed upon request.
Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.
#li-onsite</div>

Bilingual Call Center Representative- Titles

DotLynx

About the Role: Available to start Immediately. The agent should be flexible and willing cover different shifts including overnight shift.We are looking for a Bilingual Call Center Agent to join our team. The ideal candidate should have excellent communication skills in both Arabic and English, call center experience, and energetic.Key Responsibilities:<ul><li>Work in 24/7 call center to handle inbound and outbound calls efficiently.</li><li>Respond to customer inquiries, resolve issues, and escalate complex cases when necessary.</li><li>Maintain accurate records of interactions using the company&rsquo;s CRM system.</li></ul>Requirements:<ul><li>Fluency in Arabic and English (spoken and written) is mandatory.</li><li>Previous experience in a call center is required.</li><li>Familiarity with CRM systems and call center software.</li></ul>Interested candidates meeting the criteria can apply by uploading their CV, or sending their CV to careers@dotlynx.ca Job Types: Full-time, PermanentExperience:<ul><li> inside Qatar of Call Center : 1 year (Required)</li></ul>Language:<ul><li>Fluent English (Required)</li></ul>Application Deadline: 28/08/2025 Expected Start Date: 28/08/2025

Call Center Agent - Bilingual (24/7 call center)

DotLynx Recruitment

Key Responsibilities* Supervise call center agents, providing coaching, guidance, and mentorship to meet performance targets.* Track and evaluate agent performance against KPIs, SLAs, and quality standards, with a focus on the medical industry.* Handle escalations, resolve customer issues, and ensure inquiries are addressed effectively and professionally.* Adapt to client requirements and workflow changes, supporting the team in managing fluctuating call volumes.* Prepare and submit regular reports on team performance, challenges, and achievements to senior management.* Work closely with management and clients to align service delivery with client-specific needs.Qualifications:* Male candidates preferred.* Bilingual proficiency: Arabic &amp; English (spoken and written).* Proven experience in a call center leadership role, preferably within BPO, Telecom, or Healthcare sectors.*Strong communication and interpersonal skills with the ability to inspire and motivate a team.* Excellent problem-solving and conflict-resolution abilities.* Familiarity with call center metrics, reporting, and SLAs.* Ability to multitask, prioritize, and perform under pressure in a fast-paced environment.* Proficiency in CRM systems and call center software.* Willingness to work in rotational shifts, including weekends and public holidays.Job Type: Full-time

Call Center Team Leader (Male) – Bilingual (Arabic & English)

The Home Depot

<div>Position Purpose:
The Bilingual Contact Center Associate works as part of a team in Home Depot's HR Service Center which provides quality customer service to Home Depot associates and managers through inbound or outbound calls, faxes or emails. Calls are related to pay and HR issues and ensuring the caller's needs are met in a timely manner.<div>
The Bilingual Contact Center Associate: 
<ul><li>Handles incoming calls, identifies and documents issues, processes the necessary transaction or escalates the issue to Tier II for further research and resolution</li><li>Supports organization changes through high volume transactional support as needed</li><li>Processes transaction requests received via call, mail, fax or email</li><li>Provides exceptional customer service</li></ul></div> 
Key Responsibilities:<ul><li>
90% Handling inbound calls, identifying transaction processing needs, processing transactions and escalating issues as required.</li><li>
10% Special projects as assigned</li></ul> 
Direct Manager/Direct Reports:<ul><li>
Reports to Contact Center Supervisor</li><li>
No direct responsibility for supervising others.</li></ul> 
Travel Requirements:<ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 
Preferred Qualifications:<ul><li>
Associate Degree, some college education or HR experience in a shared services environment</li><li>
Case Management application experience</li><li>
Interested in sharing knowledge</li><li>
Excellent interpersonal skills</li><li>
Patience, teamwork, self-motivated, upbeat and a great attitude; desire to always create a positive outcome; confident</li><li>
Adaptable and flexible</li><li>
History of punctuality and good attendance.</li><li>
Ability to use probing questions to get to the root of a problem</li><li>
Excellent interpersonal skills</li><li>
Must be Bilingual Spanish/English (read, write, speak)</li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul> 
Preferred Education:<ul><li>
No additional education</li></ul> 
Minimum Years of Work Experience:<ul><li>
1</li></ul> 
Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 
Minimum Leadership Experience:<ul><li>
None</li></ul> 
Preferred Leadership Experience:<ul><li>
None</li></ul> 
Certifications:<ul><li>
None</li></ul> 
Competencies:<ul><li>
Basic computer and phone knowledge (including experience with DOS applications)</li><li>
Exceptional customer service and phone skills and proven ability to perform in an unpredictable, fast-paced environment.</li><li>
Ability to navigate through multiple computer applications simultaneously during a call</li><li>
Careful attention to detail</li><li>
Exhibits ownership and empowerment</li><li>
Good written and verbal communication skills</li><li>
Strong typing skills</li></ul></div>

Bilingual - HR Services Contact Center Associate (Remote)

Dr Firas Dental & Orthodontic Center

General Description:The primary responsibility of the job holder is to handle patient inquiries and complaints.They will be responsible for responding to patient queries through various channels such as the center's social media platforms (Instagram, Google, Facebook, etc.), clinic phone via WhatsApp, and emails. Their role includes resolving problems directly or redirecting the concerns to the relevant department to ensure prompt resolution.Furthermore, the job involves assisting the Call Center Team Leader and Management by providing and analyzing reports on patient appointments, treatment flow, and call center improvements. The job holder should aim to ensure that patients have a positive customer service experience by analyzing and coordinating with the Team Leader and Management. This role directly reports to the CMO.Responsibilities:A. Patient Complaints&middot; Receive and document patient complaints, ensuring all relevant details are recorded accurately and comprehensively. This includes gathering information about the nature of the complaint, the timeline of events, and any specific concerns raised by the patient.&middot; Conduct a thorough investigation of patient complaints by gathering necessary information from various sources, such as medical records, statements from healthcare providers and staff, and any other relevant documentation. This ensures a comprehensive understanding of the situation and helps in identifying any potential issues or areas for improvement.&middot; Maintain open lines of communication with patients throughout the complaint resolution process. This includes providing regular updates on the progress of their complaint, addressing any concerns or questions they may have, and ensuring their satisfaction with the outcome. This level of transparency and responsiveness helps build trust between the healthcare organization and the patient.&middot; Uphold confidentiality and handle sensitive patient information with the utmost care and in accordance with privacy regulations and organizational policies.B. Quality Checking&middot; Track the &lsquo;Patient Survey&rsquo; and encourage Front Desk to receive at least 10 submissions of google review per day&middot; Monitor the daily schedule for potential patient appointment delays. Liaise with the Front Desk to bring any delays to their attention and necessary action; coordinate with other departments to find a solution.&middot; Quality checking on team&rsquo;s incoming &amp; outgoing calls and submit report to Call Center TL for any discrepancies.&middot; Extract the expired and unclaimed approvals from the EMR system and conduct a checking on whether approvals are in need to be renewed or not.&middot; Pull reports from the EMR system and filter the data to those unclaimed approvals. Send the report to the call center team and give deadlines for completion.&middot; Ensure that no unclaimed approvals are forgotten or not followed up on to minimize the centers&rsquo; profit loss.&middot; Extract unanswered calls from the 3CX Call Management system, filter through the data to identify legitimate callers and send report to the call center team and give deadlines for completion on call back.&middot; Uproot missed and cancelled reports from the EMR system and refine the data to give final summary report to Call Center Team of those patients that need appointments.&middot; Obtain the No future Appointments list from the EMR system on a daily basis, filter the data and send the report to the Call Center Team for booking.&middot; Conduct Quality verification to confirm if the list is followed up on and reviewed by the Call Center. Report discrepancies or non-compliance to Call Center TL and Management.&middot; Coordinate with the Senior DA regarding the reception notes by compiling list of missing or late reception notes.C. KPI Reporting&middot; Maintain and submit summary reports for No Future Appointments (NFA), Unanswered Calls and Missed or Cancelled appointments on a weekly and monthly basis to the Call Center TL &amp; ManagementWork with the Call Center TL for the creation and preparation of KPIs&middot; Evaluate the daily and weekly Patient Scheduling in EMRs&rsquo; Appointment page and monitor cancellations, missed appointments and appointment status.&middot; Raise any identified appointment concerns/issues and submit a summary report to the Call Center TL &amp; ManagementJob Type: Full-timeExperience:<ul><li>Dental Arabic Call Center: 1 year (Required)</li></ul>

Arabic Call Center Agent with experience in Dental Center

KiKxxl

<div>KiKxxl geh&ouml;rt mit 3.333 Mitarbeiter:innen an 11 Standorten in Deutschland, der T&uuml;rkei, Griechenland und im Kosovo zu den f&uuml;hrenden Call Center Dienstleistern am Markt.
 
 
Bei KiKxxl arbeitest Du in einem Team aus 36 Nationen mit unterschiedlichen Weltanschauungen. Du startest mit einer ausf&uuml;hrlichen, bezahlten Schulung in Deinen neuen Job und begeisterst unsere Kunden im Bestandskunden-Vertrieb mit Deiner Pers&ouml;nlichkeit und unseren Top-Produkten.
 
 
Was hast Du davon? Du profitierst beim &bdquo;Besten Arbeitgeber 2025&ldquo; von einem &uuml;berdurchschnittlichen Gehalt (ausgezahlt in Euro) und attraktiven Bonus- und Pr&auml;mienmodellen. Dich erwarten ansprechende Benefits und berufliche Perspektiven in einem wachstumsstarken, inhabergef&uuml;hrten Unternehmen.
 
 
Wir freuen uns auf eine langfristige Zusammenarbeit mit Dir.
<h1 class="jobSectionHeader">Deine Aufgaben</h1>
<ul><li>Du f&uuml;hrst beratende und informative Verkaufsgespr&auml;che</li>
<li>Als Customer Service Agent analysierst Du den Kunden-Bedarf und informierst zu passenden Produkten</li>
<li>Du sorgst f&uuml;r hohe Kundenzufriedenheit durch Sicherstellung hoher Qualit&auml;tsanspr&uuml;che im Kundenkontakt</li>
</ul><h1 class="jobSectionHeader">Dein Profil</h1>
<ul><li>Du bist souver&auml;n und schlagfertig im Umgang mit Menschen und hast eine gute sprachliche Ausdruckweise im Kundenkontakt (Deutsch auf Niveau &quot;Muttersprache&quot;)</li>
<li>Du hast einen hohen qualitiativen Anspruch an Dich und Deine vertriebliche Ausrichtung</li>
<li>Du hast Grundkenntnisse im Umgang mit dem PC</li>
<li>Du verf&uuml;gst &uuml;ber ein &quot;sauberes&quot; polizeiliches F&uuml;hrungszeugnis</li>
<li>Du bist erfahrener Call Center Agent:in oder ambitionierter Quereinsteiger / ambitionierte Quereinsteigerin (auch ohne Ausbildung / ungelernt) oder du hast eine Ausbildung z.B. als Kaufmann / Kauffrau f&uuml;r B&uuml;rokommunikation, Rechtsanwalts- und Notar- Gehilfe (m/w/d), Versicherungskaufmann (m/w/d), Automobilkaufmann (m/w/d), Einzelhandelskaufmann (m/w/d), Kaufmann oder Kauffrau, Sachbearbeiter (m/w/d), B&uuml;ro Angestellter (m/w/d) oder eine vergleichbare Ausbildung im kaufm&auml;nnischen oder handwerklichen Bereich, ideal f&uuml;r Berufsanf&auml;nger</li>
</ul><h1 class="jobSectionHeader">Dein Gehalt</h1>
<ul><li>Basisgehalt: 1.300,- Euro (netto) / pro Monat (1.000 Euro Minimum + 100,- Euro Anwesenheitspr&auml;mie + je 100 Euro Fahrtkostenzuschuss / Essenszulage)</li>
<li>Du gestaltest deinen Bonus selbst: durchschnittlich 500,- Euro Bonus / Monat (weit &uuml;ber 1.000,- Euro m&ouml;glich)</li>
<li>Die Auszahlung erfolgt in Euro</li>
<li>Alle Arbeitsstunden werden bezahlt</li>
</ul><h1 class="jobSectionHeader">Wir bieten Dir attraktive Rahmenbedingungen</h1>
<ul><li>Sehr attraktive Verdienstm&ouml;glichkeiten</li>
<li>Seri&ouml;se Kampagnen und Projekte, zu unseren Projektpartnern geh&ouml;ren die gr&ouml;&szlig;ten Telefon-Konzerne Deutschlands und andere DAX-Unternehmen</li>
<li>Ein tolles Arbeitsklima in einem Top-Team #DieBestenKollegenDerStadt</li>
<li>Perspektiven im Kundenservice und F&uuml;hrungskr&auml;fte-Entwicklung auch f&uuml;r Quereinsteiger</li>
<li>Einen verantwortungsvollen Umgang mit Kolleg:innen und Ressourcen in einem inhabergef&uuml;hrten Unternehmen</li>
<li>Einen verl&auml;sslichen &amp; krisensicheren Arbeitsplatz</li>
<li>private Krankenversicherung</li>
</ul>Als Kundenberater:in in Sales-Projekten profitierst Du von attraktiven Benefits, wie 
 
<ul><li>Gro&szlig;e Firmenfeiern und Teamevents</li>
<li>Div. Incentiveprogramme f&uuml;r alle Call-Center Mitarbeiter*innen</li>
</ul>KiKxxl tritt f&uuml;r ein wertsch&auml;tzendes und vorurteilsfreies Arbeitsumfeld ein, das Talente auf Grund ihrer Leistungen sch&auml;tzt &ndash; unabh&auml;ngig von Alter, ethnischer Herkunft und Nationalit&auml;t, Geschlecht und geschlechtlicher Identit&auml;t, k&ouml;rperlichen und geistigen F&auml;higkeiten, Religion und Weltanschauung, sexueller Orientierung und sozialer Herkunft. Die Anerkennung und die F&ouml;rderung vielf&auml;ltiger Potenziale schaffen wirtschaftliche Vorteile f&uuml;r unsere Organisation.</div>

Vertriebsprofi Call Center (m/w/d) Deutsch | Basisgehalt: 1.300,- Euro

Quereinsteiger telefonischer Kundenservice (m/w/d) (1.300,- Euro / Monat)

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