bilingual customer service

Callnovo

<p><b>Company:</b> Callnovo<br/><b>Job Location:</b> Cairo, Egypt<br/><b>Job Type:</b> Full-time</p><p><b>Job Description:</b><br/>We are seeking a skilled Bilingual Customer Service Representative fluent in both English and German to join our team in Cairo. In this role, you will provide support for our electronic product line, serving customers across multiple channels.</p><p><b>Responsibilities:</b></p><ul><li>Handle customer inquiries and provide solutions via voice, chat, and email</li><li>Manage e-commerce after-sales service processes</li><li>Build positive customer relationships through professional communication</li><li>Maintain accurate records of customer interactions</li></ul><p><b>Requirements:</b></p><ul><li>Fluent in English and German (verbal and written)</li><li>1+ years of customer service experience</li><li>Experience with e-commerce after-sales service</li><li>College degree or equivalent</li><li>Excellent communication and problem-solving skills</li><li>Strong learning ability and reliable work history</li></ul><p><b>Schedule:</b></p><ul><li>Monday to Friday, 9:00 AM - 6:00 PM Berlin Time</li></ul><p><b>Benefits:</b></p><ul><li>Competitive compensation package</li><li>Professional work environment</li><li>Career growth opportunities</li><li>Located in Cairo</li></ul><p><b>How to Apply:</b><br/>If you are a bilingual professional with customer service experience, we encourage you to apply. Please submit your application through our online portal. Our recruitment team will review your application and contact qualified candidates.</p><p><b>Apply now: https://callnovo.com/apply-now/</b></p><p>Job Type: Full-time</p><p>Pay: E&pound;190.00 - E&pound;240.00 per hour</p>

Bilingual Customer Service Representative (English & German)

<p><b>Company:</b> Callnovo<br/><b>Job Location:</b> Giza, Egypt<br/><b>Job Type:</b> Full-time</p><p><b>Job Description:</b><br/>We are seeking a skilled Bilingual Customer Service Representative fluent in both English and German to join our team in Giza. In this role, you will provide support for our electronic product line, serving customers across multiple channels.</p><p><b>Responsibilities:</b></p><ul><li>Handle customer inquiries and provide solutions via voice, chat, and email</li><li>Manage e-commerce after-sales service processes</li><li>Build positive customer relationships through professional communication</li><li>Maintain accurate records of customer interactions</li></ul><p><b>Requirements:</b></p><ul><li>Fluent in English and German (verbal and written)</li><li>1+ years of customer service experience</li><li>Experience with e-commerce after-sales service</li><li>College degree or equivalent</li><li>Excellent communication and problem-solving skills</li><li>Strong learning ability and reliable work history</li></ul><p><b>Schedule:</b></p><ul><li>Monday to Friday, 9:00 AM - 6:00 PM Berlin Time</li></ul><p><b>Benefits:</b></p><ul><li>Competitive compensation package</li><li>Professional work environment</li><li>Career growth opportunities</li><li>Located in Giza</li></ul><p><b>How to Apply:</b><br/>If you are a bilingual professional with customer service experience, we encourage you to apply. Please submit your application through our online portal. Our recruitment team will review your application and contact qualified candidates.</p><p><b>Apply now: https://callnovo.com/apply-now/</b></p><p>Job Type: Full-time</p><p>Pay: E&pound;190.00 - E&pound;240.00 per hour</p>

<p><b>Company:</b> Callnovo<br/><b>Job Location:</b> Cairo, Egypt<br/><b>Job Type:</b> Full-time</p><p><b>Job Description:</b><br/>We are seeking a skilled Bilingual Customer Service Representative fluent in both English and Italian to join our team in Cairo. In this role, you will provide exceptional after-sales support for our power bank product line, serving customers across multiple channels.</p><p><b>Responsibilities:</b></p><ul><li>Handle customer inquiries and provide solutions via voice, chat, and email</li><li>Manage e-commerce after-sales service processes</li><li>Build positive customer relationships through professional communication</li><li>Maintain accurate records of customer interactions</li></ul><p><b>Requirements:</b></p><ul><li>Fluent in English and Italian (verbal and written)</li><li>2+ years of customer service experience</li><li>Experience with e-commerce after-sales service</li><li>College degree or equivalent</li><li>Excellent communication and problem-solving skills</li><li>Strong learning ability and reliable work history</li></ul><p><b>Schedule:</b></p><ul><li>Monday to Friday, 9:00 AM - 6:00 PM Italy Time</li></ul><p><b>Benefits:</b></p><ul><li>Competitive compensation package</li><li>Professional work environment</li><li>Career growth opportunities</li><li>Located in Cairo</li></ul><p><b>How to Apply:</b><br/>If you are a bilingual professional with customer service experience, we encourage you to apply. Please submit your application through our online portal. Our recruitment team will review your application and contact qualified candidates.</p><p><b>Apply now: https://callnovo.com/apply-now/</b></p><p>Job Type: Full-time</p><p>Pay: E&pound;42,322.00 - E&pound;56,430.00 per month</p>

Bilingual Customer Service Representative (English & Italian)

Sherwin-Williams

<div><div>Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store&rsquo;s sales goals.</div><div><br>
</div><div>
Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company&rsquo;s customers, staff, employees, vendors, contractors, and the general public.</div><div>
</div><div><b>
The individual selected for this role will be expected to work at Store #7506, located at: 3130 SE Military Dr Ste 105,San Antonio, TX 78223-3892</b></div><p>
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:</p>
<p>
Life &hellip; with rewards, benefits and the flexibility to enhance your health and well-being
<br>
Career &hellip; with opportunities to learn, develop new skills and grow your contribution
<br>
Connection &hellip; with an inclusive team and commitment to our own and broader communities
<br>
It's all here for you... let's Create Your <b>Possible</b></p>
<p><b>
What is the Process to get Started?</b>
<br>
Step 1 &ndash; Online Application
<br>
Find the role(s) that interest you on our Careers page: https://jobsearch.sherwin.com/<br>
Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners</p>
<p>
Step 2 &ndash; Digital Interview
<br>
Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions
<br>
You&rsquo;ll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation</p>
<p>
Step 3 &ndash; In-Store Interview
<br>
Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.</p>
<p>
At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute&mdash;it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on &ldquo;Candidates&rdquo; to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.</p>
<p>
Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.</p>
<p>
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.</p>
<p>
Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.</p>
<p>
As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.</p>
<p>
Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.</p><div><ul><li>
Ensure high levels of customer satisfaction through excellent sales service</li><li>
Assist customers in person and over the phone by determining needs and presenting appropriate products and services</li><li>
Build productive trust relationships with wholesale and retail customers</li><li>
Process sales transactions accurately and consistent with policies and procedures</li><li>
Follow and achieve sales goals on a monthly, quarterly, and yearly basis</li><li>
Maintain precise work order files and formulas</li><li>
Pull appropriate products from the sales floor or warehouse</li><li>
Tint and mix products, as needed, to customer specifications</li><li>
Stock shelves and set up displays</li><li>
Clean store equipment</li><li>
Load/unload delivery trucks</li><li>
Assist in making deliveries, as needed</li><li>
Maintain in-stock and presentable condition assigned areas</li><li>
Remain knowledgeable on products offered and discuss available options</li><li>
Comply with inventory control procedures</li><li>
Suggest ways to improve sales</li></ul></div><div><b>
Minimum Requirements:</b></div><div><ul><li>
Must be at least eighteen (18) years of age</li><li>
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future</li><li>
Must be able to read, write, comprehend, and communicate in English</li><li>
Must be able to read, write, comprehend, and communicate in Spanish</li><li>
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion</li><li>
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation</li><li>
If internal to Sherwin-Williams, you must have received at least a &ldquo;meets expectations&rdquo; (3) rating on your most recent performance appraisal</li><li>
If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position</li></ul></div><div></div><div><b><br>
Preferred Qualifications:</b></div><div><ul><li>
Have a valid, unrestricted Driver&rsquo;s License</li><li>
Have at least a High School diploma or GED</li><li>
Have at least one (1) year experience working in a delivery, retail, or customer service position</li><li>
Have previous work experience selling paint and paint related products</li><li>
Have previous work experience operating tinting and mixing equipment</li></ul></div></div>

Bilingual Customer Service Specialist (Spanish)

<div><p>The individual selected for this role will be expected to work at stores within a 25-mile radius of<br>
Store#702277, located at: 1847 W. Morris Blvd., Morristown, TN 37814.<br>
This is a Full-time position.</p><p><br>
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store&rsquo;s sales goals.</p><div><br>
</div><div>
Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company&rsquo;s customers, staff, employees, vendors, contractors, and the general public.</div><div></div><p><br>
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:</p>
<p>
Life &hellip; with rewards, benefits and the flexibility to enhance your health and well-being
<br>
Career &hellip; with opportunities to learn, develop new skills and grow your contribution
<br>
Connection &hellip; with an inclusive team and commitment to our own and broader communities
<br>
It's all here for you... let's Create Your <b>Possible</b></p>
<p><b>
What is the Process to get Started?</b>
<br>
Step 1 &ndash; Online Application
<br>
Find the role(s) that interest you on our Careers page: https://jobsearch.sherwin.com/<br>
Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners</p>
<p>
Step 2 &ndash; Digital Interview
<br>
Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions
<br>
You&rsquo;ll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation</p>
<p>
Step 3 &ndash; In-Store Interview
<br>
Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.</p>
<p>
At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute&mdash;it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on &ldquo;Candidates&rdquo; to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.</p>
<p>
Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.</p>
<p>
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.</p>
<p>
Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.</p>
<p>
As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.</p>
<p>
Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.</p><div><ul><li>
Ensure high levels of customer satisfaction through excellent sales service</li><li>
Assist customers in person and over the phone by determining needs and presenting appropriate products and services</li><li>
Build productive trust relationships with wholesale and retail customers</li><li>
Process sales transactions accurately and consistent with policies and procedures</li><li>
Follow and achieve sales goals on a monthly, quarterly, and yearly basis</li><li>
Maintain precise work order files and formulas</li><li>
Pull appropriate products from the sales floor or warehouse</li><li>
Tint and mix products, as needed, to customer specifications</li><li>
Stock shelves and set up displays</li><li>
Clean store equipment</li><li>
Load/unload delivery trucks</li><li>
Assist in making deliveries, as needed</li><li>
Maintain in-stock and presentable condition assigned areas</li><li>
Remain knowledgeable on products offered and discuss available options</li><li>
Comply with inventory control procedures</li><li>
Suggest ways to improve sales</li></ul></div><div><b>
Minimum Requirements:</b></div><div><ul><li>
Must be at least eighteen (18) years of age</li><li>
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future</li><li>
Must be able to read, write, comprehend, and communicate in English</li><li>
Must be able to read, write, comprehend, and communicate in Spanish</li><li>
Must have a valid, unrestricted Driver&rsquo;s License</li><li>
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion</li><li>
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation</li></ul></div><div></div><div><b><br>
Preferred Qualifications:</b></div><div><ul><li>
Have at least a High School diploma or GED</li><li>
Have at least one (1) year experience working in a delivery, retail, or customer service position</li><li>
Have previous work experience selling paint and paint related products</li><li>
Have previous work experience operating tinting and mixing equipment</li></ul></div><div></div><div><div><br>
#SHWSalesBL</div></div></div>

Bilingual Customer Service Specialist (Spanish)-Floater

<div><p>The individual selected for this role will be expected to work at stores within a 25-mile radius of<br>
Store#725166, located at: 100 Turks Bay Lane, Lafayette, LA 70507.<br>
This is a Full-time position.</p><p>
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store&rsquo;s sales goals.</p><div><br>
</div><div>
Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company&rsquo;s customers, staff, employees, vendors, contractors, and the general public.</div><div></div><p><br>
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:</p>
<p>
Life &hellip; with rewards, benefits and the flexibility to enhance your health and well-being
<br>
Career &hellip; with opportunities to learn, develop new skills and grow your contribution
<br>
Connection &hellip; with an inclusive team and commitment to our own and broader communities
<br>
It's all here for you... let's Create Your <b>Possible</b></p>
<p><b>
What is the Process to get Started?</b>
<br>
Step 1 &ndash; Online Application
<br>
Find the role(s) that interest you on our Careers page: https://jobsearch.sherwin.com/<br>
Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners</p>
<p>
Step 2 &ndash; Digital Interview
<br>
Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions
<br>
You&rsquo;ll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation</p>
<p>
Step 3 &ndash; In-Store Interview
<br>
Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.</p>
<p>
At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute&mdash;it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on &ldquo;Candidates&rdquo; to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.</p>
<p>
Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.</p>
<p>
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.</p>
<p>
Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.</p>
<p>
As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.</p>
<p>
Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.</p><div><ul><li>
Ensure high levels of customer satisfaction through excellent sales service</li><li>
Assist customers in person and over the phone by determining needs and presenting appropriate products and services</li><li>
Build productive trust relationships with wholesale and retail customers</li><li>
Process sales transactions accurately and consistent with policies and procedures</li><li>
Follow and achieve sales goals on a monthly, quarterly, and yearly basis</li><li>
Maintain precise work order files and formulas</li><li>
Pull appropriate products from the sales floor or warehouse</li><li>
Tint and mix products, as needed, to customer specifications</li><li>
Stock shelves and set up displays</li><li>
Clean store equipment</li><li>
Load/unload delivery trucks</li><li>
Assist in making deliveries, as needed</li><li>
Maintain in-stock and presentable condition assigned areas</li><li>
Remain knowledgeable on products offered and discuss available options</li><li>
Comply with inventory control procedures</li><li>
Suggest ways to improve sales</li></ul></div><div><b>
Minimum Requirements:</b></div><div><ul><li>
Must be at least eighteen (18) years of age</li><li>
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future</li><li>
Must be able to read, write, comprehend, and communicate in English</li><li>
Must be able to read, write, comprehend, and communicate in Spanish</li><li>
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion</li><li>
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation</li></ul></div><div></div><div><b><br>
Preferred Qualifications:</b></div><div><ul><li>
Have a valid, unrestricted Driver&rsquo;s License</li><li>
Have at least a High School diploma or GED</li><li>
Have at least one (1) year experience working in a delivery, retail, or customer service position</li><li>
Have previous work experience selling paint and paint related products</li><li>
Have previous work experience operating tinting and mixing equipment</li></ul></div><div></div><div><div><br>
#SHWSalesBL</div></div></div>

Bilingual Customer Service Specialist (Spanish) - Floater

M2S Group

<p></p><div><p><b>Bilingual Customer Service Representative - Remote</b></p>
<p><b>
Job Type: Full Time &ndash; Work from Home</b></p>
<p><b>
Hours: Vary from 8 AM- 5 PM M-Sun</b></p>
<p><b>
Salary: $15.00</b></p>
<p><b>
Benefits: Available after 60 days for full-time employees</b></p>
<p>
About AnswerNet</p>
<p>
AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., ECC (Energy Choice California), Synergy Solutions, TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per year</p>
<p>
Job Summary:</p>
<p>
We are looking for remote bi-lingual customer-oriented service representatives who provide high-level customer service solutions to all customers/clients daily. Answer all incoming calls and make outgoing calls specific to each program or project you are assigned, using the tools provided by AnswerNet and the client to properly document all customer interactions, while maintaining a sense of integrity regarding both the company and the customer while adhering to all company policies and procedures.</p>
<p>
Job Duties / Responsibilities / Essential Functions:</p>
<p>
Manage large amounts of inbound calls and make consistent outbound calls.<br>
Identify and assess customers&rsquo; needs to achieve satisfaction<br>
Provide accurate, valid, and complete information by using the right methods/tools<br>
Meet personal/customer service team sales targets and call-handling quotas<br>
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution<br>
Keep records of customer interactions, process customer accounts, and file documents<br>
Follow communication procedures, guidelines, and policies<br>
Take the extra mile to engage customers</p>
<p>
Required Knowledge /Skills / Abilities / Qualifications:</p>
<p>
Proven customer support experience or experience as a client service representative<br>
Track record of over-achieving quota<br>
Strong phone contact handling skills and active listening<br>
Customer orientation and ability to adapt/respond to different types of characters<br>
Must be a strong communicator: strong verbal, written, and interpersonal communication skills<br>
Ability to multitask, prioritize, and manage time effectively<br>
Proficient in typing<br>
Must be a peer leader: exemplary attendance, positive attitude, professional conduct, and high-level customer service skills<br>
Solution-Oriented CSR: an individual with a strong sense of integrity and a dedication to quality, one who always goes to the next level to deliver an unforgettable customer experience<br>
Computer Skills: familiarity with Windows, and Microsoft Office, and the ability to quickly learn new software with provided training.<br>
Flexibility with scheduling and work hours<br>
Other requirements may vary as management determines.<br>
Driven by Success: they want to innovate and push themselves constantly, and their team, to be the best in the industry<br>
Experience working with an automatic dialer<br>
Must be computer literate<br>
Pleasant phone demeanor<br>
Minimum of one year of previous high-volume call center experience<br>
Bilingual Spanish/English<br>
Experience in BOTH inbound and outbound environments</p>
<p>
WAH Requirements:</p>
<p>
PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible)<br>
Hard-wired high-speed internet connection (ethernet cable)<br>
USB-connected Headset<br>
Webcam<br>
A quiet dedicated place to work free from distractions including pets and children.</p><p></p><p>
Equal Opportunity Employer<br>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</p></div>

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