bilingual customer service specialist

ALERT COMMUNICATIONS

<div><p><b>Now Hiring Part Time Work at Home Bilingual Intake Specialists in Puerto Rico!
</b></p><p>Alert Communications is a 24/7/365 live answering service exclusively serving the legal industry. We handle leads, intake and client support for law firms and legal professionals across all practice areas.
</p><p><b>Position Summary:</b></p><p>
As a Bilingual Intake Specialist, you will be the vital first point of contact for potential clients calling into our partner law firms. This is a <b>weekend only, part time position with a pay rate of $25.00 per hour.</b></p><p>
Your role involves accurately classifying and qualifying leads, delivering top-tier customer service in both Spanish and English, and ensuring a seamless intake experience all while representing both Alert Communications and our legal partners with professionalism and empathy.
</p><p><b>Key Responsibilities:
</b></p><ul><li>Bilingual Communication: Fluently and professionally manage inbound calls in both Spanish and English adapting your tone and approach to each caller's needs.
</li><li>Deliver exceptional service</li><li>
Accurately gather and input caller details using scripted prompts and proprietary systems.
</li><li>Follow all account specific protocols and escalation procedures.</li><li>
Achieve performance and productivity goals while using time and system resources efficiently and honestly.
</li></ul><p><b>Requirements:</b></p><ul><li>
Location: Must reside in Puerto Rico</li><li>
Language Fluency: Fluent written and verbal communication in English and Spanish is mandatory.</li><li>
Availability: Must be able to work both weekend days (Saturday and Sunday) and be available for Holidays.
</li><li>Experience: Prior Experience in customer service, call centers, sales or hospitality (legal industry preferred).</li><li>
Technical Skills: Proficiency using computers and multiple screens/systems.</li><li>
Typing Speed: Minimum of 35 WPM.</li><li>
Passion for helping others.</li></ul><p><b>
Tech/Internet Requirements:
</b></p><ul><li>This is a remote position that requires dedicated home setup.
</li><li>Internet Connection: High speed Fiber or Cable internet only (no satellite, DSL or WiFi).</li><li>
Speed: Minimum 15 Mbps upload/5 Mbps download.</li><li>
Hardwired Connection: Must use a direct Ethernet cable connection to your modem/outer.</li><li>
You must have a PC/Laptop (Windows 11 or higher) and a wired USB headset. (No Apple/Macbooks/Tablets)</li></ul><p><b>
About Us:
</b></p><p>With over 40 years of experience, Alert Communications powers client communication in the legal, healthcare, and home service sectors. We support more than 3,000 clients across North America as a trusted, people powered voice for their business.
</p><p><i>Alert is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.</i></p></div>

Bilingual Intake Specialist

Magic

<p>Magic Global Village, Dubai, United Arab Emirates</p> <b>Overview</b> <p><b>Join or sign in to find your next job</b></p><p><b>Role:</b> Bilingual Customer Support Specialist - Freelance, Remote</p><p>Magic Global Village, Dubai, United Arab Emirates</p><p>Join to apply for the <b>Bilingual Customer Support Specialist - Freelance, Remote</b> role at <b>Magic</b></p><p><b>Location:</b> Global+</p><p><b>Compensation:</b> $7.00 / hour</p> <b>Description</b> <p>About the Client: Our client is a fast-growing education services company based in California, dedicated to providing personalized academic support to K-12 students. They specialize in college counseling, test preparation, and enrichment programs that help students achieve admission into top universities worldwide. With a strong record of success and a commitment to student excellence, they offer both online and in-person services to families across diverse backgrounds.</p><p><b>Why does this role exist?</b> This role exists to ensure seamless communication and support for students and parents while maintaining smooth operations behind the scenes. The client needs a proactive professional who can manage daily communications, coordinate class schedules, and provide timely updates to both families and instructors. By hiring for this position, the client's goal is to deliver a high-quality customer experience that reduces stress for families and allows instructors to focus on teaching.</p> <b>The Impact you'll make</b> <p><b>Customer Support & Communication</b></p><ul><li>Respond promptly to emails and live chats from students and parents.</li><li>Conduct light follow-up calls when necessary to confirm attendance or resolve concerns.</li><li>Use WeChat for external communications and GChat for internal team updates.</li></ul><p><b>Scheduling & Calendar Management</b></p><ul><li>Coordinate class schedules and ensure accurate updates to the shared calendar.</li><li>Add new classes and sessions to the calendar.</li><li>Remind and follow up with students and parents about scheduled sessions.</li></ul><p><b>Student & Instructor Coordination</b></p><ul><li>Review and update student profiles with accurate information.</li><li>Share important updates with instructor groups to ensure smooth class delivery.</li><li>Act as a liaison between students, parents, and instructors for scheduling and class attendance.</li></ul><p><b>Administrative Organization</b></p><ul><li>Maintain clear records of student interactions and class schedules.</li><li>Support the client's platforms and websites with accurate inputs.</li><li>Assist in coordinating events or special sessions when needed.</li></ul> <b>Skills, Knowledge and Expertise</b> <p><b>Required:</b></p><ul><li>Minimum 1-2 years of customer service experience (email, chat, and/or phone).</li><li>Proven experience supporting a service-based business or education-related services.</li><li>Strong bilingual skills: English and Mandarin (written and spoken).</li><li>Demonstrated ability to manage calendars and schedules.</li><li>Strong organizational skills with high attention to detail.</li><li>WFH Set-Up: Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.</li><li>Internet speed of at least 40MBPS</li><li>Headset with an extended mic that has noise cancellation and a webcam</li><li>Back-up computer and internet connection</li><li>Quiet, dedicated workspace at home</li></ul><p><b>Your Superpowers:</b></p><ul><li>Excellent written and verbal communication skills in English and Mandarin.</li><li>Tech-savvy with strong working knowledge of Google Workspace (Gmail, GDocs, GSheets, GMeet, Calendar).</li><li>Adaptability to quickly learn client platforms and tools</li><li>Strong interpersonal skills-empathetic, patient, and proactive.</li><li>Detail-oriented with the ability to manage multiple tasks simultaneously.</li></ul><p><b>You should apply if </b></p><ul><li>You enjoy helping students and parents feel supported and well-informed.</li><li>You are proactive, adaptable, and thrive in fast-paced environments.</li><li>You believe in the importance of education and are motivated by making a difference in students' academic journeys.</li><li>You value accuracy, clear communication, and take pride in being detail-oriented.</li><li>You're comfortable working independently while being a reliable team player.</li></ul> <b>What to expect</b> <p><b>Work Setup:</b></p><ul><li>Remote position</li><li>Must have a reliable internet connection and a quiet workspace</li><li>Required to provide own computer with Intel Core i5 or equivalent or higher</li></ul><p><b>Working Hours:</b></p><ul><li>32 hours per week</li><li>10 AM-7 PM Pacific Time, with 1 hour unpaid break</li><li>Thursday to Sunday, Pacific Time</li></ul><p><b>Compensation:</b></p><ul><li>$7 per hour</li><li>No benefits package included</li></ul> <b>Benefits</b> <ul><li><b>Seniority level</b></li><li>Executive</li></ul> <b>Employment type</b> <ul><li>Part-time</li></ul> <b>Job function</b> <ul><li>Other</li><li>Industries: Software Development</li></ul><p>Referrals increase your chances of interviewing at Magic by 2x</p><p>Get notified about new Customer Support Specialist jobs in Global Village, Dubai, United Arab Emirates.</p><p>Dubai, Dubai, United Arab Emirates 3 hours ago</p><p>Accounts Receivable Specialist - Freelance, Remote</p><p>Global Village, Dubai, United Arab Emirates 2 days ago</p><p>ATM Technician Customer Support (UAE Nationals only)</p><p>Bilingual Executive Assistant - Freelance, Remote</p><p>Global Village, Dubai, United Arab Emirates 1 month ago</p><p>Global Village, Dubai, United Arab Emirates 23 hours ago</p><p>We're unlocking community knowledge in a new way. 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Bilingual Customer Support Specialist - Freelance, Remote

REDTECH RECRUIT

<p>A brilliant opportunity for a talented bilingual (Spanish/English) Graduate to work as a Product Specialist, joining a market-leading disruptive software technology firm in London. Offering excellent training, career progression and prospects, this is a unique opportunity to work for a rapidly expanding machine learning software house. This is an ideal time to join this growing organisation and be guided by some of the brightest minds in this field. On a daily basis, you will be working closely with the sales team to deliver Proof of Concepts and assist with live customer projects for a machine learning platform.<b>Location: </b>Central London- 3 days in office / 2 days remote<b>Salary:</b> Competitive + bonus + healthcare, pension, etc.<b>Requirements for Product Specialist - Graduate Level</b></p> <ul> <li>A minimum of a 2.1 bachelors from an internationally renowned University in a STEM or Law related discipline</li><li>At least ABB at A-Level or equivalent UCAS points (please ensure A-Level grades are included on your CV).</li><li>Basic scripting knowledge in Python or Bash</li><li>Excellent customer-facing skills</li><li>You have a sales spark - while this role isn't a focused sales role, this is required due to the nature of the role</li><li>A motivated self-starter with a problem-solving attitude</li><li>Strong aptitude for picking up technologies</li><li>Ability to work with autonomy and as part of a team</li><li>Great communication skills with fluent spoken and written English & Spanish (Business level).</li></ul> <p><b>Responsibilities for Product Specialist - Graduate Level</b></p> <ul> <li>You will be the main point of contact and liaise with clients, internal teams (predominantly the tech team)</li><li>Manage live customer projects from planning to final review</li><li>Provide customer training to new and existing customers</li><li>Deliver workflow advice to customers using the product</li><li>Identify significant new projects</li><li>Basic troubleshooting, and escalation of issues to the tech team</li><li>Gain an in-depth understanding of the company's technology so you can advise customers how to import/export data</li><li>Provide updates to the management team on accounts</li></ul> <p><b>What this offers</b></p> <ul> <li>Working for an industry-leading software company who have a fantastic track record of successfully hiring and training graduates</li><li>An exciting opportunity supporting projects on a machine learning platform</li><li>A good remuneration and benefits package</li></ul> <p><b>Applications</b></p> <p>If you and bilingual, have top academics and would like to apply, we would love to hear from you. Please ensure when applying you include your degree classification/GPA and your A Level grades (or UCAS equivalent) on your CV. Please send an up-to-date CV via the relevant link.We're committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by emailing (if this email address has been removed by the job-board, full details for contact are available on our website).</p>

Product Specialist - Spanish Speaking

ComPsych

<div>About ComPsych:
<div>
ComPsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResourcesⓇ and AbsenceResourcesⓇ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs.</div>
Job Summary:
<div>
As a Bilingual Absence Customer Experience Contact Center Specialist, you will answer incoming calls to assist our customers and their employees with the administration of Family Medical Leave Act (FMLA) rights and responsibilities. This individual will report to a Customer Experience Team Lead, and must have strong attention to detail, customer service experience, commitment to quality, and be comfortable working in a structured fast-paced call center environment.</div>
Primary Responsibilities:
<ul><li>Administer and adjust Family Medical Leave Act (FMLA), State, ADA, and company leaves as mandated by state and federal guidelines and in coordination with our customer&rsquo;s policies</li><li>
Handle high volume of Bilingual Spanish incoming calls in a prompt and professional manner</li><li>
Provide efficient and professional follow-up via phone and email to ensure the timely processing of leave requests</li><li>
Communicate clearly and concisely with callers while identifying their needs and educating them on leave concepts and next steps</li><li>
Meet &amp; adhere to attendance and schedule, production and performance metrics, and quality goals</li><li>
Maintain complete and accurate documentation of leaves within our proprietary database</li><li>
Demonstrate respect, sensitivity, confidentiality, and understanding for the caller&rsquo;s circumstance while maintaining professionalism at all times</li><li>
Maintain a positive, empathetic, and professional behavior towards the customers at all times</li><li>
Provide accurate, professional, and timely responses to communications from internal and external clients</li><li>
Prioritize and organize daily responsibilities in order to meet all deadlines</li><li>
Engage in ongoing education and training around laws, policies and service delivery</li><li>
Provide innovative ideas that can support the ongoing growth of the FMLA Department</li><li>
Other duties as assigned</li></ul>
Job Qualifications:
<ul><li>Bachelor&rsquo;s Degree preferred, High School Degree or equivalent required</li><li>
1-3 years Customer Service experience required</li><li>
Call Center experience preferred</li><li>
Employee benefits administration and/or FMLA administration a plus</li><li>
Exceptional communication and organization skills, with strong focus on customer service</li><li>
Quick thinking, resourceful, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills</li><li>
Computer literate and proficient in Microsoft Office Suite</li><li>
Bilingual Spanish is a plus</li><li>
High-speed internet and a professional workspace that is free from distraction, disruption or outside noise</li></ul>
Benefits and Perks:
<ul><li>Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more</li></ul><div></div><div><b><br>
EEO</b></div><div></div><div><br>
ComPsych is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.</div></div>

Bilingual Absence Customer Experience Specialist

State of Washington

<div><div><div><h2 class="jobSectionHeader"><b>Description</b></h2></div><br>
<p></p><div><br>
<div><b>Our Mission: </b>Keep Washington Safe and Working!<br>
<b> Our Values: </b>Customer Focus, One L&amp;I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability</div><div></div><div><b><br>
Job Highlights</b></div><div></div><div><b><i><br>
*****</i></b><i>If hired as bilingual, our top applicant will be required to pass an assessment of your ability to write and speak Spanish fluently. We do not use translating software. Employees with bilingual responsibilities receive a </i><b><i>5%</i></b><i> increase in pay.</i></div><div></div><div><br>
Within the Washington State Department of Labor &amp; Industries, Web and Communication Services Division, the <b>Communications Consultant 1 </b>position furthers the agency's mission to &ldquo;Keep Washington safe and working&rdquo; by providing timely, accurate written<b> </b>translations and customer service to Washington customers.</div><div></div><div><br>
As a Communications Consultant 1, you&rsquo;ll ensure Spanish workers receive<b> </b>proper benefits, fair wages and quality service by ensuring that communications to the Hispanic community are of the<b> </b>highest quality. You&rsquo;ll also support L&amp;I&rsquo;s effort to improve and enhance our written communication through quality<b> </b>English-to-Spanish and Spanish-to-English translations of communication products.</div></div><br>
<p></p>
<div><h2 class="jobSectionHeader"><b>Duties</b></h2></div><br>
<p></p><div><br>
<div><b>Some of what you&rsquo;ll do:</b></div><div></div><div><br>
<ul><li>
Translate English language letters, orders and documents into Spanish for submission to the Limited English Proficiency Manager with Insurance Services. Monitor workflow progress through the translation and stakeholder process to publication.</li><li>
Maintain a master file of completed translated documents for use by bilingual staff and make them available through the ClaimsEsl Spanish program and the L: drive.</li><li>
Proofread written translations from bilingual Customer Service Specialist 2s, Support Supervisor 2s, Claims Processors, Office Assistants, and Apprentices. Provide feedback to the supervisor of new staff&rsquo;s progress by use of the proficiency forms.</li><li>
Provide random quality assurance of translations completed by bilingual staff that has been released from work checking with subsequent follow-up.</li><li>
Help develop and maintain translations standards used when work checking bilingual staff.</li><li>
Translate Agency documents or materials from English to Spanish and Spanish to English.</li><li>
Make recommendations for process improvements.</li><li>
Answer incoming phone calls on the Spanish/English telephone lines presented by an automated call distribution system in a professional and courteous manner to both internal and external customers.</li><li>
Resolve customer questions and concerns through the review of the claim file information.</li><li>
Translate Spanish letters into English and image into the claim file.</li><li>
Translate the medical terms and monitor the Word Processing mailbox throughout the day to ensure the medical terms requests are completed on time and with accuracy by the staff, and move them to the completed folder.</li></ul></div></div><p></p>
<div><h2 class="jobSectionHeader"><b>Qualifications</b></h2></div>
<p></p><div><div><b>Required:</b></div><div></div><div><br>
<ul><li>
Bachelor&rsquo;s degree in English, communications, journalism, humanities, public relations, or related field.</li></ul></div><div>
OR</div><div><ul><li>
Four years of experience writing/editing experience</li></ul></div><div>
OR</div><div><ul><li>
A combination of equivalent education/experience</li></ul></div><p></p><p><b><br>
AND</b></p><div><ul><li>
The ability to read, write, translate and converse with fluency in both Spanish and English. Top candidates must pass an oral and written exam.</li></ul></div><div></div><div><b><br>
Desired:</b></div><br>
<div></div><ul><li>
A high school diploma or GED equivalent with some formal instruction/education in the Spanish language. Translator or interpreter certification a plus.</li><li>
Four years of experience in communications and translation work.</li></ul><div><ul><li>
Strong non-verbal, verbal and written communications skills in English and Spanish.</li></ul></div></div><br>
<p></p>
<div><h2 class="jobSectionHeader"><b>Supplemental Information</b></h2></div>
<p></p><div><div><b>Things You Need To Know</b></div><div></div><div><br>
To help you maintain a proper work-life balance, teleworking is one of the work schedule options for this position. L&amp;I also offers flexible custom work schedules.</div><div></div><div><br>
State employees who meet the qualifications will become eligible for a generous retirement package at the end of the employee&rsquo;s career. Click on the &ldquo;Benefits&rdquo; tab to learn more.</div><div></div><div><br>
At L&amp;I, your voice matters. In addition, L&amp;I is a diverse state agency dedicated to the safety and health and security of Washington's 3.3 million workers. Take a look at this brief video and learn more about why L&amp;I is an employer of choice.</div><div></div><div><br>
For this position, telework is not permitted. The assigned duty station for this position is Tumwater, Washington.</div><div></div><div><br>
For positions where in-office work is necessary, the frequency of telework will be discussed with the supervisor of the position at the time of offer.</div><div></div><div><br>
To receive more information on opportunities at L&amp;I sign up for GovDelivery and select L&amp;I job alerts.</div><div></div><div><b><br>
Application process</b></div><div></div><div><br>
We will contact the top candidates directly to interview for this position. Because we base the selection on information provided by you, it is in your best interest to identify the knowledge, skills, and abilities that address the required and desirable qualifications described in the announcement.</div><div></div><div><br>
Please include the following documents with your application:</div><div><ul><li>
A cover letter describing specific qualifications.</li><li>
A current resume detailing applicable experience and education.</li><li>
A list of at least three professional references with current telephone numbers.</li></ul></div><div></div><div><br>
Please do not attach or place any medical information (vaccination status included) within the application, resume, or cover letter. If you do, we will have to reject your application to safeguard others from receiving your confidential information. You will have to remove the confidential information before you can apply again.</div><div></div><div><br>
To learn more about our hiring process timeline at L&amp;I please visit our L&amp;I recruiting page atHiring Process at L&amp;I. If you would like to read our website in a language other than English, scroll up to the top of the page to select your language of choice from the banner.</div><div></div><div><b><br>
Background Check Notice</b></div><div></div><div><br>
Prior to a placement in this position, a background check, including criminal history record will be conducted. Information from your background check will not necessarily preclude employment but will be considered in determining your eligibility to perform the requirements of the position.</div><div></div><div><b><br>
Other information</b></div><div></div><div><br>
For positions requiring travel, you must have a valid unrestricted driver's license and have insurance if driving a privately owned vehicle on state business.</div><div><ul><li>
This position is represented by<b> </b>the<b> </b>Washington Federation of State Employees (WFSE).</li><li>
Candidates who are offered a job with L&amp;I must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.</li><li>
The Department of Labor &amp; Industries complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.</li><li>
Please note: L&amp;I may use this announcement to fill multiple permanent and/or non-permanent positions.</li><li>
Applicants selected to move forward in the hiring process will be contacted by email to schedule a skills assessment. Assessments are proctored remotely via Zoom or Microsoft Teams.</li></ul></div><div></div><div><b><br>
Did You Know?</b></div><div></div><div><br>
Washington is America's Top State to live, play, and work, according to U.S. News (2021). Join the L&amp;I team and enjoy all the Evergreen State has to offer.</div><div></div><div><br>
In addition to offering a positive balance between life and work, L&amp;I provides one of the most competitive benefits packages in the nation. We also believe your voice matters. We value our employees and their work-life balance by encouraging flexible schedules. L&amp;I is a diverse state agency dedicated to the safety and health and security of Washington's 3 million workers.</div><div></div><div><b><br>
Veterans Preference</b></div><div></div><div><br>
Applicants wishing to claim Veterans Preference should attach to their application a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs. Please blackout any personally identifiable data such as Social Security numbers. For further information, contact L&amp;I&rsquo;s Jobs@lni.wa.gov.</div><div></div><div><b><br>
Diversity, Equity, and Inclusion Employer</b></div><div></div><div><br>
L&amp;I employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.</div><div></div><div><br>
We believe in the importance of recognizing the value each of us contribute to the success of the agency mission. Having a diverse workforce is this agency&rsquo;s greatest resource of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures to provide the best customer service. We are committed to building a diverse and inclusive workplace for everyone and we strongly mean everyone.</div><div></div><div><br>
The State of Washington is an equal opportunity employer. Persons with a disability who need accommodation in the application process or testing process, or those needing this announcement in an alternative format, may call 360-902-5700. TTY users should first call 711 to access the Washington Relay Service.</div><div><br>
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.</div><div></div><div><b><br>
For more Information</b></div><div></div><div><br>
If you have any questions regarding this job posting, program, or the agency, please contact Haleigh Missildine (she/her/hers) at miso235@Lni.wa.gov.</div></div></div></div><p></p>

L&I Communications Consultant 1 (Spanish Bilingual)

Callnovo

<p><b>Company:</b> Callnovo<br/><b>Job Location:</b> Cairo, Egypt<br/><b>Job Type:</b> Full-time</p><p><b>Job Description:</b><br/>We are seeking a skilled Bilingual Customer Service Representative fluent in both English and German to join our team in Cairo. In this role, you will provide support for our electronic product line, serving customers across multiple channels.</p><p><b>Responsibilities:</b></p><ul><li>Handle customer inquiries and provide solutions via voice, chat, and email</li><li>Manage e-commerce after-sales service processes</li><li>Build positive customer relationships through professional communication</li><li>Maintain accurate records of customer interactions</li></ul><p><b>Requirements:</b></p><ul><li>Fluent in English and German (verbal and written)</li><li>1+ years of customer service experience</li><li>Experience with e-commerce after-sales service</li><li>College degree or equivalent</li><li>Excellent communication and problem-solving skills</li><li>Strong learning ability and reliable work history</li></ul><p><b>Schedule:</b></p><ul><li>Monday to Friday, 9:00 AM - 6:00 PM Berlin Time</li></ul><p><b>Benefits:</b></p><ul><li>Competitive compensation package</li><li>Professional work environment</li><li>Career growth opportunities</li><li>Located in Cairo</li></ul><p><b>How to Apply:</b><br/>If you are a bilingual professional with customer service experience, we encourage you to apply. Please submit your application through our online portal. Our recruitment team will review your application and contact qualified candidates.</p><p><b>Apply now: https://callnovo.com/apply-now/</b></p><p>Job Type: Full-time</p><p>Pay: E&pound;190.00 - E&pound;240.00 per hour</p>

Bilingual Customer Service Representative (English & German)

<p><b>Company:</b> Callnovo<br/><b>Job Location:</b> Giza, Egypt<br/><b>Job Type:</b> Full-time</p><p><b>Job Description:</b><br/>We are seeking a skilled Bilingual Customer Service Representative fluent in both English and German to join our team in Giza. In this role, you will provide support for our electronic product line, serving customers across multiple channels.</p><p><b>Responsibilities:</b></p><ul><li>Handle customer inquiries and provide solutions via voice, chat, and email</li><li>Manage e-commerce after-sales service processes</li><li>Build positive customer relationships through professional communication</li><li>Maintain accurate records of customer interactions</li></ul><p><b>Requirements:</b></p><ul><li>Fluent in English and German (verbal and written)</li><li>1+ years of customer service experience</li><li>Experience with e-commerce after-sales service</li><li>College degree or equivalent</li><li>Excellent communication and problem-solving skills</li><li>Strong learning ability and reliable work history</li></ul><p><b>Schedule:</b></p><ul><li>Monday to Friday, 9:00 AM - 6:00 PM Berlin Time</li></ul><p><b>Benefits:</b></p><ul><li>Competitive compensation package</li><li>Professional work environment</li><li>Career growth opportunities</li><li>Located in Giza</li></ul><p><b>How to Apply:</b><br/>If you are a bilingual professional with customer service experience, we encourage you to apply. Please submit your application through our online portal. Our recruitment team will review your application and contact qualified candidates.</p><p><b>Apply now: https://callnovo.com/apply-now/</b></p><p>Job Type: Full-time</p><p>Pay: E&pound;190.00 - E&pound;240.00 per hour</p>

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