bilingual customer service specialist

Magic

<p>Magic Global Village, Dubai, United Arab Emirates</p> <b>Overview</b> <p><b>Join or sign in to find your next job</b></p><p><b>Role:</b> Bilingual Customer Support Specialist - Freelance, Remote</p><p>Magic Global Village, Dubai, United Arab Emirates</p><p>Join to apply for the <b>Bilingual Customer Support Specialist - Freelance, Remote</b> role at <b>Magic</b></p><p><b>Location:</b> Global+</p><p><b>Compensation:</b> $7.00 / hour</p> <b>Description</b> <p>About the Client: Our client is a fast-growing education services company based in California, dedicated to providing personalized academic support to K-12 students. They specialize in college counseling, test preparation, and enrichment programs that help students achieve admission into top universities worldwide. With a strong record of success and a commitment to student excellence, they offer both online and in-person services to families across diverse backgrounds.</p><p><b>Why does this role exist?</b> This role exists to ensure seamless communication and support for students and parents while maintaining smooth operations behind the scenes. The client needs a proactive professional who can manage daily communications, coordinate class schedules, and provide timely updates to both families and instructors. By hiring for this position, the client's goal is to deliver a high-quality customer experience that reduces stress for families and allows instructors to focus on teaching.</p> <b>The Impact you'll make</b> <p><b>Customer Support & Communication</b></p><ul><li>Respond promptly to emails and live chats from students and parents.</li><li>Conduct light follow-up calls when necessary to confirm attendance or resolve concerns.</li><li>Use WeChat for external communications and GChat for internal team updates.</li></ul><p><b>Scheduling & Calendar Management</b></p><ul><li>Coordinate class schedules and ensure accurate updates to the shared calendar.</li><li>Add new classes and sessions to the calendar.</li><li>Remind and follow up with students and parents about scheduled sessions.</li></ul><p><b>Student & Instructor Coordination</b></p><ul><li>Review and update student profiles with accurate information.</li><li>Share important updates with instructor groups to ensure smooth class delivery.</li><li>Act as a liaison between students, parents, and instructors for scheduling and class attendance.</li></ul><p><b>Administrative Organization</b></p><ul><li>Maintain clear records of student interactions and class schedules.</li><li>Support the client's platforms and websites with accurate inputs.</li><li>Assist in coordinating events or special sessions when needed.</li></ul> <b>Skills, Knowledge and Expertise</b> <p><b>Required:</b></p><ul><li>Minimum 1-2 years of customer service experience (email, chat, and/or phone).</li><li>Proven experience supporting a service-based business or education-related services.</li><li>Strong bilingual skills: English and Mandarin (written and spoken).</li><li>Demonstrated ability to manage calendars and schedules.</li><li>Strong organizational skills with high attention to detail.</li><li>WFH Set-Up: Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.</li><li>Internet speed of at least 40MBPS</li><li>Headset with an extended mic that has noise cancellation and a webcam</li><li>Back-up computer and internet connection</li><li>Quiet, dedicated workspace at home</li></ul><p><b>Your Superpowers:</b></p><ul><li>Excellent written and verbal communication skills in English and Mandarin.</li><li>Tech-savvy with strong working knowledge of Google Workspace (Gmail, GDocs, GSheets, GMeet, Calendar).</li><li>Adaptability to quickly learn client platforms and tools</li><li>Strong interpersonal skills-empathetic, patient, and proactive.</li><li>Detail-oriented with the ability to manage multiple tasks simultaneously.</li></ul><p><b>You should apply if </b></p><ul><li>You enjoy helping students and parents feel supported and well-informed.</li><li>You are proactive, adaptable, and thrive in fast-paced environments.</li><li>You believe in the importance of education and are motivated by making a difference in students' academic journeys.</li><li>You value accuracy, clear communication, and take pride in being detail-oriented.</li><li>You're comfortable working independently while being a reliable team player.</li></ul> <b>What to expect</b> <p><b>Work Setup:</b></p><ul><li>Remote position</li><li>Must have a reliable internet connection and a quiet workspace</li><li>Required to provide own computer with Intel Core i5 or equivalent or higher</li></ul><p><b>Working Hours:</b></p><ul><li>32 hours per week</li><li>10 AM-7 PM Pacific Time, with 1 hour unpaid break</li><li>Thursday to Sunday, Pacific Time</li></ul><p><b>Compensation:</b></p><ul><li>$7 per hour</li><li>No benefits package included</li></ul> <b>Benefits</b> <ul><li><b>Seniority level</b></li><li>Executive</li></ul> <b>Employment type</b> <ul><li>Part-time</li></ul> <b>Job function</b> <ul><li>Other</li><li>Industries: Software Development</li></ul><p>Referrals increase your chances of interviewing at Magic by 2x</p><p>Get notified about new Customer Support Specialist jobs in Global Village, Dubai, United Arab Emirates.</p><p>Dubai, Dubai, United Arab Emirates 3 hours ago</p><p>Accounts Receivable Specialist - Freelance, Remote</p><p>Global Village, Dubai, United Arab Emirates 2 days ago</p><p>ATM Technician Customer Support (UAE Nationals only)</p><p>Bilingual Executive Assistant - Freelance, Remote</p><p>Global Village, Dubai, United Arab Emirates 1 month ago</p><p>Global Village, Dubai, United Arab Emirates 23 hours ago</p><p>We're unlocking community knowledge in a new way. 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Bilingual Customer Support Specialist - Freelance, Remote

REDTECH RECRUIT

<p>A brilliant opportunity for a talented bilingual (Spanish/English) Graduate to work as a Product Specialist, joining a market-leading disruptive software technology firm in London. Offering excellent training, career progression and prospects, this is a unique opportunity to work for a rapidly expanding machine learning software house. This is an ideal time to join this growing organisation and be guided by some of the brightest minds in this field. On a daily basis, you will be working closely with the sales team to deliver Proof of Concepts and assist with live customer projects for a machine learning platform.<b>Location: </b>Central London- 3 days in office / 2 days remote<b>Salary:</b> Competitive + bonus + healthcare, pension, etc.<b>Requirements for Product Specialist - Graduate Level</b></p> <ul> <li>A minimum of a 2.1 bachelors from an internationally renowned University in a STEM or Law related discipline</li><li>At least ABB at A-Level or equivalent UCAS points (please ensure A-Level grades are included on your CV).</li><li>Basic scripting knowledge in Python or Bash</li><li>Excellent customer-facing skills</li><li>You have a sales spark - while this role isn't a focused sales role, this is required due to the nature of the role</li><li>A motivated self-starter with a problem-solving attitude</li><li>Strong aptitude for picking up technologies</li><li>Ability to work with autonomy and as part of a team</li><li>Great communication skills with fluent spoken and written English & Spanish (Business level).</li></ul> <p><b>Responsibilities for Product Specialist - Graduate Level</b></p> <ul> <li>You will be the main point of contact and liaise with clients, internal teams (predominantly the tech team)</li><li>Manage live customer projects from planning to final review</li><li>Provide customer training to new and existing customers</li><li>Deliver workflow advice to customers using the product</li><li>Identify significant new projects</li><li>Basic troubleshooting, and escalation of issues to the tech team</li><li>Gain an in-depth understanding of the company's technology so you can advise customers how to import/export data</li><li>Provide updates to the management team on accounts</li></ul> <p><b>What this offers</b></p> <ul> <li>Working for an industry-leading software company who have a fantastic track record of successfully hiring and training graduates</li><li>An exciting opportunity supporting projects on a machine learning platform</li><li>A good remuneration and benefits package</li></ul> <p><b>Applications</b></p> <p>If you and bilingual, have top academics and would like to apply, we would love to hear from you. Please ensure when applying you include your degree classification/GPA and your A Level grades (or UCAS equivalent) on your CV. Please send an up-to-date CV via the relevant link.We're committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by emailing (if this email address has been removed by the job-board, full details for contact are available on our website).</p>

Product Specialist - Spanish Speaking

Department of Human Services

<div><div>Initial Posting Date:</div>
01/09/2026<div></div><div>
Application Deadline:</div>
01/18/2026<div></div><div>
Agency:</div>
Department of Human Services<div></div><div>
Salary Range:</div>
$3,705 - $4,833<div></div><div>
Position Type:</div>
Employee<div></div><div>
Position Title:</div>
Branch Operations Support (Public Benefits Specialist - Entry) | Bilingual preferred: English/Pashto and/or English/Farsi<div></div><div>
Job Description:</div><div>
The <div>Oregon Department of Human Services</div> is proud to be an Equal Opportunity Employer. We are guided by our <div>Equity North Star</div> and our vision for a positive <div>RiSE organizational culture</div> that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.</div><div></div><div>
Opportunity awaits! Empower Individuals &amp; Families&mdash;Support, Guide, and Make an Impact! Join our team and help individuals and families navigate essential services with expertise and care. This role is key in ensuring smooth program operations, sharing vital policies, and providing specialized support to staff and management. If you are detail-oriented and passionate about making a difference, this is the opportunity for you!</div><div></div><div>
We are looking for a Branch Operations Support (Public Benefits Specialist - Entry) | Bilingual preferred: English/Pashto and/or English/Farsi to join our dedicated Oregon Eligibility Program (OEP) Team in Beaverton.</div><div></div><div>
Bilingual preferred: English/Pashto and/or English/Farsi:</div><div></div><div>
You do not need to be bilingual to apply or be considered for this position. If you are bilingual, we encourage you to apply! We serve diverse communities and recognize the importance of serving people in their preferred language.</div><div></div><div>
Together, we can create lasting change!</div><div></div><div>
Summary of Duties</div><div></div><div>
The <div>Oregon Eligibility Partnership (OEP)</div> is part of the <div>Oregon Department of Human Services</div>. Oregon Eligibility Partnership provides direction and support to state staff working to determine eligibility for people applying for and receiving medical, food, cash and childcare benefits. It also manages the <div>ONE Eligibility System</div> used to process applications and deliver benefits to eligible individuals and families in Oregon. OEP operates based on the principles of service equity, customer service, consistency and operational efficiency. OEP administers the ONE Eligibility system in partnership with the Oregon Health Authority (<div>OHA</div>) and the Department of Early Learning and Care (<div>DELC</div>).
</div><div></div><div>As a Branch Operations Support, you will:</div><div></div><div>
Administrative Duties/Customer Service:</div><ul><li><div>
Create a welcoming environment for the public with friendly, respectful, professional, and courteous service.</div></li><li><div>
Managing incoming mail and multiple email accounts.</div></li><li><div>
Answer phones with appropriate phone system when covering phones. Including answering client&rsquo;s questions in regard to programs and case specific information.</div></li></ul><div></div><div>
Eligibility Support:</div><ul><li><div>
Explain agency notices, case and benefit issuance stats as requested by clients.</div></li><li><div>
Explore alternative resources appropriate for any clientele in office or on phone. Maintain resource information and provide Oregonian&rsquo;s directions to access services.</div></li><li><div>
Managing incoming mail and multiple email accounts.</div></li><li><div>
Answer phones with appropriate phone system when covering phones. Including answering client&rsquo;s questions in regard to programs and case specific information.</div></li></ul><div></div><div>
Eligibility Screening:</div><ul><li><div>
Complete initial computer screening to determine prior case history or current eligibility.</div></li><li><div>
Screen eligibility potential for all ODHS programs and provide applicants with procedural information to apply for said programs.</div></li></ul><div></div><div>
Minimum Qualifications</div><div></div><ul><li><div>
Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.); OR</div></li></ul><div></div><ul><li><div>
An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service; OR</div></li></ul><div></div><ul><li><div>
An equivalent combination of education, training, and experience relative to the class concept.</div></li></ul><div></div><div>
Essential Attributes</div><div></div><div>
We are looking for candidates with:</div><ul><li><div>
Experience engaging with the community, assessing resources and services, and supporting a diverse population.</div></li><li><div>
Experience effectively communicating, managing multiple priorities in a fast-paced environment, and maintaining attention to detail.</div></li><li><div>
Experience navigating evolving policies and procedures while demonstrating adaptability and a commitment to continuous learning.</div></li><li><div>
Experience actively implementing equitable practices and applying diversity, equity, and inclusion principles effectively.</div></li><li><div>
Experience analyzing, applying, and effectively communicating rules and regulations.</div></li></ul><div></div><div>
Attention all candidates!</div><ul><li><div>
A cover letter is required. Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.</div></li></ul><div></div><ul><li><div>
Please make sure your application materials, including your resume and job history are clearly outlined as this information will be used to determine your starting salary range. If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.</div></li></ul><div></div><ul><li><div>
The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.</div></li></ul><div></div><ul><li><div>
The use of outside resources such as Artificial Intelligence (AI) software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.</div></li></ul><div></div><ul><li><div>
Important: Please monitor both your email and Workday account for updates regarding this recruitment. You may be asked to submit additional information after initial application.</div></li></ul><div></div><ul><li><div>
The job posting closes at 11:59 PM (PDT/PST) on the close date. Immediately after you submit your application, be sure to respond to the two questionnaires relating to public records requests and veterans&rsquo; preference. These questions are necessary to complete the application process.</div></li></ul><div></div><div>
Working Conditions</div><div></div><ul><li><div>
Work Locations: In-person office environment.</div></li></ul><div></div><ul><li><div>
Work Environment: Direct public interaction, including engagement with customers in high-pressure situations.</div></li><li><div>
Cubicle-based and front desk workspace with frequent interruptions and high noise levels.</div></li><li><div>
Fast-paced setting with constantly evolving policies and procedures.</div></li><li><div>
Repetitive motions, prolonged sitting, and daily use of computers and technology.</div></li><li><div>
High-volume computer work and keyboarding in a dynamic team environment.</div></li></ul><div></div><ul><li><div>
Hours: Monday&ndash;Friday, 8 AM&ndash;5 PM; occasional evening and weekend overtime required.</div></li></ul><div></div><ul><li><div>
Travel: Occasional travel for meetings, trainings, and other case related activities. This includes required occasional overnight travel.</div></li><li><div>
You may interact with individuals who have experienced trauma and may have difficulty managing their emotions.</div></li><li><div>
Be prepared for stressful situations that require quick decision-making to ensure safety for yourself and others.</div></li></ul><div></div><div>
Background Checks and Requirements</div><div></div><ul><li><div>
If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. <div>Additional background check information.</div></div></li><li><div>
The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security&rsquo;s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.</div></li><li><div>
A valid driver&rsquo;s license and acceptable driving record are required for this position.</div></li></ul><div></div><div>
Benefits</div><ul><li><div><div>
ODHS Employee Resource Group</div> communities that promote shared learning.</div></li><li><div>
Cost of Living Adjustments.</div></li><li><div>
Annual salary increases (until you reach the top of the listed salary range).</div></li><li><div>
Amazing <div>benefits package</div>.</div></li><li><div>
Possible eligibility for the <div>Public Service Loan Forgiveness Program</div>.</div></li></ul><div></div><div>
Employment Preference</div><div></div><div>
Veterans&rsquo; preference:</div><ul><li><div><div>
Veterans&rsquo; preference information</div>.</div></li><li><div><div>
How to submit your Veteran documents for preference</div>. Please do not attach your Veterans&rsquo; preference documentation in the Resume/CV field of your application.</div></li></ul><div></div><div>
General Information</div><div></div><ul><li><div>
This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).</div></li><li><div>
This recruitment may be used to fill future vacancies in the same classification.</div></li></ul><div></div><div>
Contact Information</div><div></div><div>
We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.</div><div></div><ul><li><div>
The recruiter for this position is <div>Nadja Rue</div>. If you contact the recruiter, please include the job requisition number: REQ-192465.</div></li></ul></div>

Branch Operations Support (Public Benefits Specialist - Entry) | Bilingual preferred: English/Pashto and/or English/Farsi

Maximus

General information Job Posting Title Customer Service Representative - Bilingual Spanish, Healthcare Date Wednesday, August 27, 2025 City El Paso State TX Country United States Working time Full-time Description & Requirements <p> <p>Customer Service Representative - Bilingual Spanish, Healthcare<p><strong>Location</strong>: On-site in El Paso, TX Hourly Base Pay: $16.91 + $1,000+ in potential bonuses! <p><strong>Schedule</strong>: Limited-Service Full-Time schedules available<p><strong>Site Hours</strong>: Monday - Sunday, 8 a.m. - 8 p.m.; the targeted start date, hours, and schedule are discussed with recruiter<p><strong><em>Evening shifts are in high demand! We offer a 10% shift differential for any hours worked between 7 p.m. and 8 p.m.</em></strong><p><strong>Make a Real Difference Every Day and Empower Communities Through Bilingual Customer Care.</strong><p>Maximus is hiring Bilingual (English/ Spanish) Customer Service Representatives (CSRs) who are ready to provide excellent service and support to individuals navigating important healthcare decisions. If you're ready to turn care into action, this is your chance to shine.<p>In this role, you'll be part of a team that supports some of the most vulnerable communities in America as they access and understand healthcare programs. To prepare for this role, Maximus provides paid, comprehensive training to give you the tools and confidence to succeed from day one.<p><strong>Pay and Benefits</strong><p>At Maximus, we know that when our team thrives, everyone wins. That's why our benefits are built to support your health, your finances, and your life. We offer a competitive compensation package designed to support your success, professionally and personally:<p>- <strong>Competitive Compensatio</strong>n: <p>- $16.91/hr. base pay + 10% shift differential for evening shifts</p> <p>- $16.91 plus a $750 new hire bonus and up to $2,200+ in other potential bonuses! </p> <p>- <strong>Comprehensive Insurance Coverage</strong>: Company-paid medical coverage<p>-<strong> Tuition Reimbursement</strong>: Invest in your ongoing education and development<p>- <strong>Future Planning</strong>: 401(k) with company match<p>-<strong> Paid Time Off Package</strong>: Paid time off, sick leave & 11 paid holidays<p>- <strong>Maximus Wellness Support</strong>: Employee Assistance Program (EAP), wellness resources, and employee discount programs<p>- <strong>Work/Life Balance Support</strong>: Flexible schedules that meet your lifestyle<p>- <strong>Career Growth</strong>: A supportive environment with career development and promotional opportunities<p>- <strong>Meaningful Work with Impact</strong>: No cold calls, sales, or collections involved!<p> Eligibility requirements apply, ask your recruiter for more details</p></p></p></p></p></p></p></p></p></p></p></p></p></p></p></p></p></p></p></p></p> <p>Essential Duties and Responsibilities:<p>- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).<p>- Calls are basic and routine.<p>- Uses computerized system for tracking, information gathering, and/or troubleshooting.<p>- Provides feedback when needed, provide input on call trends, processes, procedures, and training.<p>- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.</p></p></p></p></p></p> <p>- Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses<p>- Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules<p>- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties<p>- Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing<p>- Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller<p>- Refer calls as required to CSR Lead<p>- Maintain up-to-date knowledge of client regulations and policies<p>- Report problems that occur via the online system so they can be addressed by the appropriate parties</p></p></p></p></p></p></p></p> Minimum Requirements <p>- High School diploma or equivalent with 6 months of customer service experience.<p>- Must be fluent in English and specified secondary language.</p></p> <p>- Must be able to speak and read Spanish fluently<p>- Ability to work within established turnaround times<p>- Must have excellent interpersonal skills and the ability to organize simultaneous<p>tasks<p>- Ability to work as a member of a team<p><strong>- Regular and predictable attendance is required</strong><p><strong>- Must participate and certify in internal CCO training to begin this role.</strong><p><strong>- Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training at a later date to complete your Tier I training for this role.</strong><p><strong>- May be required to work overtime and scheduled holidays.</strong><p><strong>- Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.</strong><p></p></p></p></p></p></p></p></p></p></p></p> EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Minimum Salary $ 16.91 Maximum Salary $ 16.91

Customer Service Representative - Bilingual Spanish, Healthcare - $750 new hire bonus and up to $2,200+ in other potential bonuses!

General information Job Posting Title Customer Service Representative - Bilingual Spanish, Healthcare Date Wednesday, July 30, 2025 City Riverview State FL Country United States Working time Full-time Description & Requirements <p> Youtube Video <p>Customer Service Representative - Bilingual Spanish, Healthcare </p></p> <p> </p> <p>Location: On-site in Riverview or Tampa, FL</p> <p>Hourly Base Pay: $17.17 plus a $750 new hire bonus and up to $2,200+ in other potential bonuses! </p> <p>Schedule: Limited-Service Full-Time schedules available; the hours, schedule, and targeted start date are discussed with recruiter</p> <p>Night shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7 p.m. and 10 p.m. </p> <p> </p> <p>Make a Real Difference Every Day and Empower Communities Through Bilingual Customer Care. </p> <p>Join Maximus as a Bilingual (English/ Spanish) Customer Service Representatives and take the first step toward a rewarding career that combines professional growth with purpose. You'll play a vital role in helping individuals access essential healthcare services-while gaining valuable, real-world experience along the way. </p> <p>Whether you prefer a traditional weekday schedule or need weekend flexibility, Maximus has options for you. Our Tampa (Netpark) site is open Monday - Friday, 8 a.m. - 10 p.m. while our Riverview location operates Monday - Sunday, 6 a.m. - 10 p.m.</p> <p> </p> <p>Pay and Benefits </p> <p> </p> <p>At Maximus, we believe in the power of teamwork and mutual success. Our benefits reflect this philosophy by supporting your physical health, financial wellbeing, and work/life balance, ensuring you're equipped for all the moments that matter. </p> <ul><li><p>Competitive Compensation:</p></li></ul> <ul><li><p>Base rate $17.17/hr + 10% shift differential for evening shifts </p></li></ul> <ul><li><p>$750 new hire bonus and up to $2,200+ in bonus opportunities, including training completion, referrals and more </p></li></ul> <ul><li><p>Tuition Reimbursement - Invest in your ongoing education and development</p></li></ul> <ul><li><p>Work/Life Balance Support: Flexible scheduling options!</p></li></ul> <ul><li><p>Comprehensive Insurance Coverage: Company paid, base employee Medical Coverage </p></li></ul> <ul><li><p>Future Planning: 401k with company match </p></li></ul> <ul><li><p>Paid Time Off Package: Paid accrued Sick Leave, PTO, and 11 paid holidays </p></li></ul> <ul><li><p>Maximus Wellness Support: Employee Assistance Program (EAP), Employee Wellness, and Discount Programs </p></li></ul> <ul><li><p>Professional Development Opportunities: A supportive environment with career development and promotional opportunities </p></li></ul> <ul><li><p>Meaningful Work with Impact: No cold calling, sales, or collection calls! </p></li></ul> <p> </p> <p> Eligibility requirements apply, ask your recruiter for more details </p> <br/><br/> <p>Essential Duties and Responsibilities:<p>- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).<p>- Calls are basic and routine.<p>- Uses computerized system for tracking, information gathering, and/or troubleshooting.<p>- Provides feedback when needed, provide input on call trends, processes, procedures, and training.<p>- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.</p></p></p></p></p></p> - Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses <br/>- Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules <br/>- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties <br/>- Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing <br/>- Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller <br/>- Refer calls as required to CSR Lead <br/>- Maintain up-to-date knowledge of client regulations and policies <br/>- Report problems that occur via the online system so they can be addressed by the appropriate parties Minimum Requirements <p>- High School diploma or equivalent with 6 months of customer service experience.<p>- Must be fluent in English and specified secondary language.</p></p> - Ability to work within established turnaround times <br/>- Must have excellent interpersonal skills and the ability to organize simultaneous tasks <br/>- Ability to work as a member of a team <br/>- Must participate and certify in internal CCO training to begin this role. <br/>- Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training at a later date to complete your Tier I training for this role. <br/>- May be required to work overtime and scheduled holidays. <br/>- Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. - Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Minimum Salary $ 17.17 Maximum Salary $ 17.17

General information Job Posting Title Customer Service Representative - Bilingual Spanish, Healthcare (Part TIme) Date Wednesday, July 30, 2025 City Riverview State FL Country United States Working time Part-time Description & Requirements <p> Youtube Video <p>Customer Service Representative - Bilingual Spanish, Healthcare </p></p> <p> </p> <p>Location: On-site in Riverview or Tampa, FL</p> <p>Hourly Base Pay: $17.17 plus a $750 new hire bonus and up to $2,200+ in other potential bonuses! </p> <p>Schedule: Limited-Service part-time schedules available; the hours, schedule, and targeted start date are discussed with recruiter</p> <p>Night shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7 p.m. and 10 p.m. </p> <p> </p> <p>Make a Real Difference Every Day and Empower Communities Through Bilingual Customer Care. </p> <p>Join Maximus as a Bilingual (English/ Spanish) Customer Service Representatives and take the first step toward a rewarding career that combines professional growth with purpose. You'll play a vital role in helping individuals access essential healthcare services-while gaining valuable, real-world experience along the way. </p> <p>Whether you prefer a traditional weekday schedule or need weekend flexibility, Maximus has options for you. Our Tampa (Netpark) site is open Monday - Friday, 8 a.m. - 10 p.m. while our Riverview location operates Monday - Sunday, 6 a.m. - 10 p.m.</p> <p> </p> <p>Pay and Benefits </p> <p> </p> <p>At Maximus, we believe in the power of teamwork and mutual success. Our benefits reflect this philosophy by supporting your physical health, financial wellbeing, and work/life balance, ensuring you're equipped for all the moments that matter. </p> <ul><li><p>Competitive Compensation:</p></li></ul> <ul><li><p>Base rate $17.17/hr + 10% shift differential for evening shifts </p></li></ul> <ul><li><p>$1000+ in bonus opportunities, including training completion, referrals and more </p></li></ul> <ul><li><p>Tuition Reimbursement - Invest in your ongoing education and development</p></li></ul> <ul><li><p>Work/Life Balance Support: Flexible scheduling options!</p></li></ul> <ul><li><p>Comprehensive Insurance Coverage: Company paid, base employee Medical Coverage </p></li></ul> <ul><li><p>Future Planning: 401k with company match </p></li></ul> <ul><li><p>Paid Time Off Package: Paid accrued Sick Leave, PTO, and 11 paid holidays </p></li></ul> <ul><li><p>Maximus Wellness Support: Employee Assistance Program (EAP), Employee Wellness, and Discount Programs </p></li></ul> <ul><li><p>Professional Development Opportunities: A supportive environment with career development and promotional opportunities </p></li></ul> <ul><li><p>Meaningful Work with Impact: No cold calling, sales, or collection calls! </p></li></ul> <p> </p> <p> Eligibility requirements apply, ask your recruiter for more details </p> <br/><br/> <p>Essential Duties and Responsibilities:<p>- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).<p>- Calls are basic and routine.<p>- Uses computerized system for tracking, information gathering, and/or troubleshooting.<p>- Provides feedback when needed, provide input on call trends, processes, procedures, and training.<p>- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.</p></p></p></p></p></p> - Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses <br/>- Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules <br/>- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties <br/>- Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing <br/>- Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller <br/>- Refer calls as required to CSR Lead <br/>- Maintain up-to-date knowledge of client regulations and policies <br/>- Report problems that occur via the online system so they can be addressed by the appropriate parties Minimum Requirements <p>- High School diploma or equivalent with 6 months of customer service experience.<p>- Must be fluent in English and specified secondary language.</p></p> - Ability to work within established turnaround times <br/>- Must have excellent interpersonal skills and the ability to organize simultaneous tasks <br/>- Ability to work as a member of a team <br/>- Must participate and certify in internal CCO training to begin this role. <br/>- Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training at a later date to complete your Tier I training for this role. <br/>- May be required to work overtime and scheduled holidays. <br/>- Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. - Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Minimum Salary $ 17.17 Maximum Salary $ 17.17

Customer Service Representative - Bilingual Spanish, Healthcare (Part Time) - $750 new hire bonus and up to $2,200+ in other potential bonuses!

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Customer Service Representative - Bilingual Spanish, Healthcare - $750 new hire bonus and up to $2,200+ in other potential bonuses!

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Customer Service Representative - Bilingual Spanish, Healthcare (Part Time) - $750 new hire bonus and up to $2,200+ in other potential bonuses!

Customer Service Representative - Bilingual Spanish, Healthcare - $750 new hire bonus and up to $2,200+ in other potential bonuses!