bilingual customer service specialist

Sherwin-Williams

<div><div>Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store&rsquo;s sales goals.</div><div><br>
</div><div>
Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company&rsquo;s customers, staff, employees, vendors, contractors, and the general public.</div><div></div><p><b><br>
This role is bilingual Spanish and English required!!!!!</b><br>
<b>The individual selected for this role will be expected to work at Store #1790 located at 28850 S WIXOM RD, WIXOM MI 48393 3414</b></p><p>
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:</p>
<p>
Life &hellip; with rewards, benefits and the flexibility to enhance your health and well-being
<br>
Career &hellip; with opportunities to learn, develop new skills and grow your contribution
<br>
Connection &hellip; with an inclusive team and commitment to our own and broader communities
<br>
It's all here for you... let's Create Your <b>Possible</b></p>
<p><b>
What is the Process to get Started?</b>
<br>
Step 1 &ndash; Online Application
<br>
Find the role(s) that interest you on our Careers page: https://jobsearch.sherwin.com/<br>
Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners</p>
<p>
Step 2 &ndash; Digital Interview
<br>
Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions
<br>
You&rsquo;ll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation</p>
<p>
Step 3 &ndash; In-Store Interview
<br>
Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.</p>
<p>
At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute&mdash;it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on &ldquo;Candidates&rdquo; to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.</p>
<p>
Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.</p>
<p>
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.</p>
<p>
Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.</p>
<p>
As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.</p>
<p>
Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.</p><div><ul><li>
Ensure high levels of customer satisfaction through excellent sales service</li><li>
Assist customers in person and over the phone by determining needs and presenting appropriate products and services</li><li>
Build productive trust relationships with wholesale and retail customers</li><li>
Process sales transactions accurately and consistent with policies and procedures</li><li>
Follow and achieve sales goals on a monthly, quarterly, and yearly basis</li><li>
Maintain precise work order files and formulas</li><li>
Pull appropriate products from the sales floor or warehouse</li><li>
Tint and mix products, as needed, to customer specifications</li><li>
Stock shelves and set up displays</li><li>
Clean store equipment</li><li>
Load/unload delivery trucks</li><li>
Assist in making deliveries, as needed</li><li>
Maintain in-stock and presentable condition assigned areas</li><li>
Remain knowledgeable on products offered and discuss available options</li><li>
Comply with inventory control procedures</li><li>
Suggest ways to improve sales</li></ul></div><div><b>
Minimum Requirements:</b></div><div><ul><li>
Must be at least eighteen (18) years of age</li><li>
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future</li><li>
Must be able to read, write, comprehend, and communicate in English</li><li>
Must be able to read, write, comprehend, and communicate in Spanish</li><li>
Must have a valid, unrestricted Driver&rsquo;s License</li><li>
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion</li><li>
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation</li><li>
If internal to Sherwin-Williams, you must have received at least a &ldquo;meets expectations&rdquo; (3) rating on your most recent performance appraisal</li><li>
If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position</li></ul></div><div><b>
Preferred Qualifications:</b></div><div><ul><li>
Have at least a High School diploma or GED</li><li>
Have at least one (1) year of experience working in a delivery, retail, or customer service position</li><li>
Have previous work experience selling paint and paint-related products</li><li>
Have previous work experience operating tinting and mixing equipment</li></ul></div></div>

Bilingual Customer Service Specialist (Spanish)

American Vision Partners

<div>Company Intro:
<div>
At <b>American Vision Partners (AVP)</b>, we partner with the most respected ophthalmology practices in the country and integrate best-in-class management systems, operational infrastructure, and advanced technology to provide the highest quality patient care possible. Our practices include Barnet Dulaney Perkins Eye Center, Southwestern Eye Center, Retinal Consultants of Arizona, M&amp;M Eye Institute, Abrams Eye Institute, Southwest Eye Institute, Aiello Eye Institute, Moretsky Cassidy Vision Correction, Wellish Vision Institute, West Texas Eye Associates and Vantage Eye Center. We are focused on building the nation&rsquo;s largest and most comprehensive eye care practices and currently operate more than 100 eye care centers in Arizona, New Mexico, Nevada, California and Texas &ndash; including 25 ambulatory surgical centers.<br>
<br>
At AVP we value teamwork, providing exceptional experiences, continuous improvement, financial strength, and hard work. We are committed to providing best-in-class patient care, pioneering research and technology, and most importantly, rewarding and recognizing our employees!</div>
Overview:
<div>
As a Bilingual Scheduling Specialist, you&rsquo;ll be the first touch with our patients and create memorable experiences for all of our patients, providers, and team members. A &ldquo;patient first approach&rdquo; is key to success and our Scheduling Specialists play a key role in effectively and compassionately guiding patients and scheduling appointments.</div>
Responsibilities:
<ul><li>In a call center environment, display the ability to service patient needs while actively accepting inbound calls with a focus on customer service</li><li>
Use professional communication etiquette, while servicing patient needs based on appointment availability and nearest location.</li><li>
Minimum goal achievement based on monthly review of various metrics and expected requirements.</li><li>
Works with internal partners and clinics on a timely basis to help support and coordinate the needs of our patients.</li><li>
Focused and open to learning new skills to take on various roles based on business need</li></ul>
Qualifications:
<ul><li>High School diploma or equivalent</li><li>
Bilingual in Spanish (Required)</li><li>
Ability to navigate custom computer software and internal systems - NextGen experience a plus!</li><li>
Experience in Medical Office including Insurance Knowledge highly desirable</li><li>
Detail oriented, reliable and able to multi-task in a fast-paced, high-volume work environment</li><li>
Excellent verbal and written communication skills; with the ability to show empathy and active listening skills</li><li>
Ability to maintain a high level of confidentiality (HIPAA guidelines and regulations) and professionalism</li><li>
Bilingual in Spanish highly preferred but not required</li></ul>
Benefits &amp; Perks:
<div>
Your health, happiness and your future matters! At AVP, we offer everything from medical and dental insurance, significant eye care discounts, child care assistance, pet insurance, continuing education funds, 401(k), paid holidays, PTO, Sick Time, opportunity for growth, and much more!</div></div>

Bilingual Scheduling Specialist

Keeper Security, Inc.

<div><div><p>Keeper is seeking a driven Bilingual Training Specialist, Spanish to join our B2B Support division. This can be a 100% remote position from select locations, with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.</p>
<p>
Keeper&rsquo;s cybersecurity software is trusted by millions of people and thousands of organizations globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and play a key role in delivering exceptional customer training.</p>
<p><b>
About Keeper</b></p>
<p>
Keeper Security is one of the fastest-growing cybersecurity software companies that protects thousands of organizations and millions of people in over 150 countries. Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment. Its core offering, KeeperPAM&reg;, is an AI-enabled, cloud-native platform that protects all users, devices, and infrastructure from cyber attacks. Recognized for its innovation in the Gartner Magic Quadrant for Privileged Access Management (PAM), Keeper secures passwords and passkeys, infrastructure secrets, remote connections, and endpoints with role-based enforcement policies, least privilege, and just-in-time access. Learn why Keeper is trusted by leading organizations to defend against modern adversaries at KeeperSecurity.com.</p>
<p><b>
Role Summary</b></p>
<p>
The Bilingual Training Specialist, Spanish delivers structured customer training to drive successful onboarding and foundational adoption of Keeper&rsquo;s cybersecurity platforms. This role focuses on delivering standard training programs, building product proficiency, and enabling customers to securely manage passwords, secrets, and privileged access using established materials and best practices.</p>
<p>
The Bilingual Training Specialist, Spanish ensures customers understand core functionality, adopt security best practices, and confidently begin using Keeper&rsquo;s solutions.</p>
<p><b>
This role will require PT (Pacific Time) Hours (Monday through Friday 8:30am - 5:00pm)</b></p>
<p><b>
Responsibilities</b></p>
<ul>
<li>Deliver structured customer training sessions using established materials and guidance to support the adoption of Keeper products</li>
<li>Facilitate virtual training sessions, workshops, and (where applicable) webinars while encouraging participant engagement and interaction</li>
<li>Use and maintain existing training materials and learning resources, contributing minor updates or improvements when identified</li>
<li>Incorporate approved interactive elements into training sessions to support engagement and learning retention</li>
<li>Engage with customers to understand training needs and gather feedback through undefined processes</li>
<li>Provide post-training follow-up and basic support to reinforce learning outcomes and address common questions</li>
<li>Maintain accurate documentation of training sessions and customer interactions to support continuity</li>
<li>Follow established training standards, workflows, and documentation practices</li>
<li>Communicate clearly and professionally with customers in English, both verbally and in writing</li>
<li>Support basic LMS user needs, including login questions, course access, and directing users to appropriate training resources</li>
<li>Assist with updating training modules and materials in accordance with established approval and review processes</li>
</ul>
<p><b>Required Experience</b></p>
<ul>
<li>1+ years of experience in training development and delivery, preferably in a SaaS B2B environment or equivalent customer service environment</li>
<li>Bilingual with English and Spanish fluency (both verbal and written)</li>
<li>Strong understanding of SaaS products and technologies</li>
<li>Excellent communication and presentation skills</li>
<li>Ability to adapt training content to varying audience needs and skill levels</li>
<li>Ability and willingness to consistently maintain working hours</li>
<li>Exceptional organizational and project management skills</li>
<li>Experience with Google Docs and MS-office tools</li>
<li>Excellent communication and interpersonal skills, with the ability to effectively manage customer relationships</li>
<li>Strong analytical and problem-solving skills</li>
<li>Ability to work independently and as part of a team, across global regions and time zones</li>
</ul>
<p><b>Benefits</b></p>
<ul>
<li>Medical, Dental &amp; Vision (Inclusive of domestic partnerships)</li>
<li>Employer Paid Life Insurance &amp; Employee/Spouse/Child Supplemental Life</li>
<li>Voluntary Short/Long Term Disability Insurance</li>
<li>401k (Roth/Traditional)</li>
<li>A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)</li>
<li>Above-market annual bonuses</li>
</ul>
<p>Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p>
<p>
Classification: <b>Non-Exempt</b></p></div><p></p><div><br>
<p><b>
Keeper Candidate Privacy Notice</b></p>
<p>
This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan).</p>
<p>
1. <b>Data We Collect</b></p>
<p>
Information You provide:</p>
<ul>
<li>Contact details, CV/resume, cover letter</li>
<li>Employment history, qualifications, work eligibility</li>
<li>Application responses and uploaded documents</li>
</ul>
<p>Information We generate:</p>
<ul>
<li>Interview notes, assessments, communications</li>
<li>Scheduling information</li>
</ul>
<p>Information From Others:</p>
<ul>
<li>Recruiter/referral information who submit your profile</li>
<li>References (with your consent, before final offer)</li>
<li>Public professional profiles</li>
<li>Background verification (post offer)</li>
</ul>
<p>Voluntary Diversity and Equal Opportunity Information</p>
<ul>
<li>We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements</li>
</ul>
<p>2. <b>How We Use Your Data</b></p>
<ul>
<li>Assess your application and suitability</li>
<li>Manage interviews and recruitment workflow</li>
<li>Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified)</li>
<li>Comply with employment law obligations</li>
</ul>
<p>3. <b>Legal Basis</b></p>
<ul>
<li>Legitimate Interests (recruitment management, security and integrity of the hiring process)</li>
<li>Contracting steps (for progressed candidates)</li>
<li>Legal and regulatory compliance obligations; explicit consent where required</li>
</ul>
<p>4. <b>Who We Share Information With</b></p>
<p>
Internal:
</p><ul><li>HR, hiring managers, interviewers*, IT support for system administration</li>
</ul>
<ul><li>Note - diversity and equal opportunity data is not shared with hiring managers.</li></ul>
<p>
Third Parties:</p>
<p>
Service providers who assist with:</p>
<ul>
<li>Applicant tracking, recruitment systems and assessment providers</li>
<li>Background verification vendors (post offer)</li>
<li>Recruitment agencies (where applicable)</li>
<li>Tools to support communication, collaboration and to securely store your data</li>
</ul>
<p>Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place.</p>
<p>
5. <b>International Transfers</b></p>
<p>
Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws.
</p><p>6. <b>Security</b></p>
<p>
We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards.</p>
<p>
7. <b>Retention</b></p>
<p>
We keep your data for 24 months from your last application activity, then delete or anonymize it.
</p><p>Exceptions:</p>
<ul>
<li>You opt into our talent database for further retention by providing consent (extended retention)</li>
<li>You're hired (transfers to employee records)</li>
</ul>
<p>8. <b>Your Rights</b></p>
<p>
You have the following rights and can contact us at the email below to exercise them:</p>
<ul>
<li>Access, correct, or delete your data, subject to applicable law and retention requirements</li>
<li>Object to or restrict processing</li>
<li>Withdraw consent (where applicable)</li>
<li>Request data portability</li>
<li>Lodge a complaint with your data protection authority</li>
</ul>
<p>If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law.</p>
<p>
When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights.</p>
<p>
9. <b>Automated Decisions</b></p>
<p>
Keeper does not make hiring decisions using solely automated processing.</p>
<p>
10. <b>Contact</b> - Candidates can send privacy questions to: privacy@keepersecurity.com</p></div></div><p></p>

Bilingual Training Specialist (Spanish)

Legacy Community Health Services

<div><h2 class="jobSectionHeader"><b>Benefits</b></h2><ul><li>
Paid Time Off &amp; Paid Company Holidays</li><li>
Medical, Dental, Vision &amp; Life Insurance</li><li>
Flexible Spending Account (FSA)</li><li>
403(b) Retirement Plan with Company Match</li><li>
Short-Term &amp; Long-Term Disability</li><li>
$0 Copay for Legacy Provider visits</li><li>
$0 Copay for prescriptions filled at Legacy Pharmacies</li><li>
Travel Insurance &amp; Pet Insurance</li><li>
Subsidized Gym Membership</li><li>
And much more!</li></ul><p><b>
Apply today in less than 3 minutes using your phone, tablet, or computer!</b></p><h3 class="jobSectionHeader"><b>
Location: Legacy Montrose Allen Parkway - 2929 Allen Pkwy. Houston, TX 77019</b></h3><p><b>
Call Center Specialist- Behavioral Health-Bilingual Spanish/English (Job Overview)</b></p><h2 class="jobSectionHeader"><b>
Schedule: 7:30AM-5PM | 8 HR Shifts</b></h2><p>
Are you ready to be the warm, welcoming voice that guides our patients through their healthcare journeys? At Legacy Community Health, we&rsquo;re more than just a healthcare provider&mdash;we&rsquo;re a family dedicated to making a meaningful difference in the communities we serve. As a Bilingual Call Center Specialist, you&rsquo;ll play a pivotal role in ensuring our patients feel seen, heard, and cared for from the very first interaction.</p><ul><li><b>
Be the first point of contact:</b> You&rsquo;ll be the friendly voice that schedules appointments, answers questions, and provides vital information to our patients.</li><li><b>
Supportive environment:</b> Join a collaborative and nurturing team where your contributions truly matter.</li><li><b>
Work-life balance:</b> Enjoy a role that values your personal and professional well-being, giving you the space to thrive in both areas.</li><li><b>
Team growth:</b> Take advantage of mentorship and development opportunities designed to help you grow in your career.</li><li><b>
Mission-driven work:</b> Contribute to Legacy&rsquo;s mission of delivering outstanding healthcare services with compassion and respect.</li></ul><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2><ul><li>
Serve as the welcoming first point of contact by managing inbound and outbound calls in a call-center environment.</li><li>
Maintain a positive and compassionate attitude while assisting patients with their needs.</li><li>
Adhere to scheduled work hours and ensure a seamless and pleasant experience for all callers.</li><li>
Schedule patient appointments following established protocols and procedures.</li><li>
Discuss referrals, insurance status, and eligibility to ensure patients have access to appropriate care.</li><li>
Stay updated on processes and developments within your area of expertise to provide accurate information.</li><li>
Use excellent problem-solving skills and available resources to address patient inquiries effectively.</li><li>
Collaborate with clinical and other departments to ensure all requirements for appointments and treatments are met.</li><li>
Identify high-risk or urgent symptoms and relay necessary information promptly to clinical staff.</li><li>
Accurately enter patient demographics and log call details into the system.</li><li>
Multitask effectively, such as speaking on the phone while operating a computer.</li><li>
Understand and apply basic healthcare terminology while maintaining compliance with HIPAA policies.</li><li>
Respond to emails and other non-phone inquiries in a timely manner.</li><li>
Apply interpersonal skills to de-escalate situations and address subtle indicators of patient distress.</li><li>
Perform other related duties as assigned to support the team and organization.</li></ul><h2 class="jobSectionHeader"><b>
Minimum Qualifications</b></h2><ul><li>
High school graduate or equivalent required.</li><li>
1-2 years customer service experience highly preferred.</li><li>
Clinical office support experience highly preferred.</li><li>
Customer service oriented.</li><li>
Pleasant, professional, and articulate phone voice.</li><li>
Ability to handle multiple incoming callers/patients, tasks and responsibilities.</li><li>
Strong verbal and written grammar skills.</li><li>
Accurate keyboard typing, data-entry, and mouse navigation skills.</li><li>
Working computer knowledge of MS Windows, Email, Online/Electronic forms, and websites.</li><li>
Basic knowledge such as math, alphabetical or numerical filing may also be required.</li><li>
Patient scheduling experience.</li><li>
Attends to workstation on time, ready to work, with minimal absenteeism.</li><li>
Knowledge of medical terminology and/or insurance terminology preferred.</li><li>
Bilingual English/Spanish strongly preferred with the ability to read, write, interpret and disseminate information in both languages.</li></ul><h2 class="jobSectionHeader"><b>
About Legacy Community Health</b></h2>
As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health&mdash;every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job&mdash;they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.<p>
At Legacy Community Health, our mission&mdash;Driving healthy change in our communities&mdash;guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:</p><h4 class="jobSectionHeader"><b>
Approachable &amp; Collaborative</b></h4><p>
We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.</p><h4 class="jobSectionHeader"><b>
Driven &amp; Committed</b></h4><p>
We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change&mdash;within ourselves, our teams, and the communities we serve.</p><h4 class="jobSectionHeader"><b>
Perceptive &amp; Thoughtful Communicators</b></h4><p>
We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.</p><p>
</p><p>KX2PmaXgel</p></div>

Call Center Specialist- Behavioral Health-Bilingual Spanish/English

Urban Health Plan, Inc

<div><div><b>Position Summary:</b></div><div>
The <b>Referrals Specialist I </b>is a position that specializes in patient information management for Urban Health Plan. Candidates must be familiar with medical terminology and processes related to insurance verification. The referrals specialists assists in managing Referrals received from the organization into the Referrals Department box.</div><div></div><div><br>
This position is hybrid- including both onsite and work-from-home weekly duties.</div><div></div><div><b><br>
Minimum Qualifications</b></div><ul><li>
High School Diploma required.</li><li>
1-2 year of related experience in health care field with understanding of medical terminology and coding required.</li><li>
Comfortability working in an environment with high volume of calls.</li><li><b>
Bilingual Spanish/English required.</b></li><li>
Excellent communication and customer service skills.</li><li>
Microsoft Office Proficient.</li></ul><div></div><div><b><br>
Key Duties:</b></div><ul><li>
Inputs high volume of patient information and ancillary referrals for appointments via phone and fax.</li><li>
Reviews patient information for type of specialty, referral reason, ICD-10 diagnosis, medications, etc. Maintains electronic platforms/EMRs, including an not limited to ECW, EPIC, and EQUIPO.</li><li>
Assists with managing reception calls and providing referral action steps.</li><li>
Seeks prior authorization from patient insurance carriers.</li><li>
Responds in a timely manner to patient requests for information and provides appropriate follow-up and timely scheduling.</li><li>
Ensures ongoing compliance with confidentiality standards.</li><li>
Contacts external specialists and makes appointments for the patient.</li></ul><div></div><div><b><br>
Starting Compensation:</b> Minimum $19.50 per hour; Maximum $19.50 per hour</div><div></div><div><b><br>
As a full time </b><b>associate</b><b> at Urban Health Plan, you will enjoy:</b></div><ul><li>
Fully funded Health Insurance for yourself.</li><li>
73.5% funded Health Insurance for your family.</li><li>
Dental, Vision, and Prescription Coverage</li><li>
$50,000 term life Insurance</li><li>
401(k) Retirement Savings (including 3% annual employer contribution)</li><li>
Comprehensive time off including paid vacation, personal time, sick time, and paid holidays (including your birthday!).</li><li>
Flex Spending Accounts (Health care, Dependent Care, and Commuter Benefits)</li><li>
Entertainment Discount Program</li><li>
Employee Assistant Program</li><li>
Fitness Discounts and Perks through our medical plan.</li></ul><div><b>
Work Environment Type, Location, and Schedule:</b></div><div>
Applicants must be comfortable working hybrid, based out of The Bronx and have availability to commit to a schedule of 40 hours per week, working Monday to Friday 8:00 am to 5:00 pm. Candidates must be open and available to working hybrid, working three days onsite and two days from home.</div><div></div><div><b><br>
About Urban Health Plan:</b></div><div>
At Urban Health Plan (UHP) our mission is to continuously improve the health of communities and the quality of life of the people we serve by providing affordable, comprehensive, quality, primary and specialty health care and by assuring the performance and advancement of innovative best practices. At UHP, our commitment to provide patient-centered, holistic, quality health care, is part of a tradition started by our founder, Dr. Richard Izquierdo, more than 50 years ago. That tradition continues today by promoting excellence in everything that we do.</div><div></div><div><i><br>
UHP is an equal opportunity employer. M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, national origin/ancestry, citizenship status, disability, age, marital or family status, and military or veteran status.</i></div></div><div></div>

Referrals Specialist I- Hybrid- Bilingual English/Spanish

Percepta

<div><h3 class="jobSectionHeader"><b>Requisition Title</b></h3>
: Bilingual French Customer Service Case Manager (04DB8)<br>
US-FL-Melbourne<h3 class="jobSectionHeader"><b>
Description</b></h3>
<p>Drive your career forward with Percepta and join the people powering the world's leading automotive customer experiences. As a <b>Customer Service Case Manager (Bilingual French)</b> working <b>fully remote</b> in <b>Melbourne, FL</b>, you&rsquo;ll be part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of our award-winning, people-first culture.</p>
<p><b>What You&rsquo;ll Be Doing</b></p>
<p>As a <b>Customer Service Case Manager (Bilingual French)</b>, you'll play a key role in creating exceptional customer experiences for a globally recognized leader in high-quality automotive products and services. You'll build lasting relationships with customers and prospective buyers by taking the time to understand their needs, concerns, lifestyles, and preferences. Through active listening, expert guidance, and timely, personalized solutions, you'll help resolve issues with confidence and care. Empowered to make decisions and equipped with customer satisfaction tools, you'll have the autonomy to deliver meaningful resolutions, strengthen customer trust, and foster long-term loyalty to the brand.</p>
<p><b>During a Typical Day, You&rsquo;ll</b></p><ul>
<li>Deliver an exceptional customer experience by building trust and guiding customers through the pre-purchase journey, including vehicle information, availability, specifications, promotions, products and services, and dealer connections.</li>
<li>Serve as a knowledgeable resource for product information, sales inquiries, and service support while handling inbound calls, emails, and chats in a professional, courteous, and timely manner.</li>
<li>Actively listen to customer needs, manage interactions efficiently, and resolve inquiries and concerns using available resources, including dealerships, subject matter experts, leadership, and field service engineers.</li>
<li>Serve as a liaison between customers, dealerships, and internal support teams to ensure timely follow-up, issue resolution, and overall customer satisfaction.</li>
<li>Document customer interactions accurately, return voicemail and email messages promptly, and maintain strong organizational and written communication skills.</li>
<li>Utilize customer satisfaction tools, including financial assistance, service plans, maintenance plans, and payment solutions, to resolve customer concerns and strengthen brand loyalty.</li>
<li>Participate in business initiatives, marketing and sales projects, special events, and other activities that support departmental and organizational objectives.</li>
<li>Achieve established performance goals, provide feedback to support continuous improvement, and collaborate effectively with team members to ensure shared success.</li>
</ul><p><b>What You Bring to the Role</b></p><ul>
<li>High school diploma required; an Associate or bachelor&rsquo;s degree is preferred</li>
<li>Bilingual English and Canadian French (Fluent) &ndash; must be able to pass verbal and written assessments</li>
<li>A minimum of two (2) years of experience in customer service, call center, hospitality, public relations, or sales</li>
<li>Experience in a luxury field (hospitality or brand product) is a plus</li>
<li>Knowledge of the automotive industry is a plus</li>
<li>Strong verbal and written communication skills</li>
<li>Strong customer service, interpersonal, and relationship-building skills</li>
<li>Typing skills (minimum of 30 words per minute)</li>
</ul><p><b>What You Can Expect</b></p><ul>
<li>Pay rate of $20.34 per hour, inclusive of the base pay of $18.34 per hour + $2.00 per hour premium for the bilingual French skill</li>
<li>Health/Dental/Vision/Life Insurance, with Flexible Spending Account (FSA) and Health Savings Account (HSA) options</li>
<li>Traditional 401(k) Retirement Plan</li>
<li>Vacation/Sick Time and Paid Holidays</li>
<li>Tuition Reimbursement Training &amp; Development Programs (Percepta College)</li>
<li>Employee Assistance Program (EAP)</li>
<li>Employee Discount Program</li>
<li>Award-Winning Employee Rewards &amp; Recognition Program (Perci Perks)</li>
</ul><p><b>About Percepta</b></p>
<p>Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.</p>
<p>Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:</p><ul>
<li><b>Lead with humility</b> &ndash; We listen first, lead with empathy, and stay grounded&mdash;so people and ideas have room to grow.</li>
<li><b>Service beyond self </b>&ndash; We serve others&mdash;clients, customers, and teammates&mdash;with care and integrity in every interaction.</li>
<li><b>Leave it better</b> &ndash; We take ownership and leave every process, person, and place better than we found it.</li>
<li><b>Win together</b> &ndash; We succeed as one&mdash;celebrating, supporting, and showing up for each other.</li>
<li><b>Deliver remarkable</b> &ndash; We go beyond expectations to create bold, meaningful moments that stand out.</li></ul><p>
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.</p></div>

Bilingual French Customer Service Case Manager

RS Medical

<div>Description:
<p>
RS Medical is a leading provider of home-based medical device solutions, specializing in innovative electrotherapy products that help patients manage pain and improve quality of life. With a strong focus on patient care, integrity, and collaboration, we partner with healthcare providers and payors to deliver effective, accessible treatment options across the country.</p><p>
RS Medical is seeking a detail-oriented and customer-focused Sales Operations Specialist I to support our sales team and ensure a seamless order fulfillment process. In this role, you&rsquo;ll serve as a critical liaison between Account Managers, healthcare providers, patients, and payors, helping turn opportunities into successful outcomes.</p><p>
This is a great opportunity for someone who thrives in a fast-paced, collaborative environment and is eager to learn and grow within a sales operations team. Success in this role requires accountability, adaptability, and a willingness to navigate evolving processes and requirements, including changes in account requirements, state regulations, fee schedules, and claim verification practices.</p><p><b>
** This is a bilingual position. Please only apply if you have strong written and verbal communication skills in both English and Spanish **</b></p><p><b>
What You&rsquo;ll Do</b></p><ul><li>
Review system-created orders for accuracy and prepare them for fulfillment.</li><li>
Compare order details in Salesforce against purchase orders and other source documentation to confirm product, account, compliance, and payor requirements are met.</li><li>
Identify and resolve order discrepancies, unclear documentation, or data-entry errors that may impact order accuracy or progression.</li><li>
Develop and maintain accurate knowledge of account, insurance, and payor requirements, including Workers&rsquo; Compensation and Personal Injury Protection (PIP) claim processes.</li><li>
Act as a liaison between Account Managers, healthcare providers, patients, purchasing departments, and insurance/payor entities.</li><li>
Initiate communication and build effective working relationships with Sales Operations team members, cross-functional partners, Patient Care Services, Billing, and external contacts.</li><li>
Deliver excellent internal and external customer service in both English and Spanish that is professional, responsive, and empathetic.</li><li>
Proactively identify and escalate issues that may delay order processing and keep leadership informed of significant risks or barriers preventing order progression.</li></ul>
Requirements:
<p><b>
What You Bring</b></p><ul><li>
High school diploma or GED required.</li><li>
6+ months of office or administrative experience, or equivalent combination of education and experience.</li><li>
Familiarity with Workers&rsquo; Compensation and Personal Injury Protection (PIP) order processing, documentation, and claim requirements required.</li><li>
Proficiency with Microsoft Office, including Outlook, Word, and Excel.</li><li>
Comfortable working in a hybrid or remote-capable environment and using technology such as computers, internet-based systems, communication tools, and peripheral devices.</li><li>
Ability to learn and adapt to system updates, workflow changes, automation-supported processes, and account, insurance, payor, and state-specific requirements.</li><li>
Strong attention to detail and accuracy when comparing system information against source documentation.</li><li>
Critical thinking skills to identify discrepancies, unclear information, and potential data-entry or automation-related errors before orders progress.</li><li>
Strong verbal and written communication skills in both English and Spanish, with the ability to communicate professionally with internal and external contacts.</li><li>
Strong organization and follow-through when reviewing documentation and managing order requirements.</li><li>
Ability to manage multiple tasks, prioritize work, and resolve issues in a fast-paced environment.</li><li>
Customer-focused mindset with the ability to provide responsive, empathetic, and professional service.</li><li>
Team-oriented approach with the ability to initiate communication, build relationships, seek assistance when needed, and support shared team goals.</li></ul><p><b>
Work Environment</b></p><ul><li>
Primarily office-based with potential flexibility for remote work depending on business needs.</li><li>
Requires extended periods of sitting, typing, and communication.</li><li>
Occasional standing, walking, or light lifting (up to 10 lbs.).</li></ul><p><b>
Why Join RS Medical?</b></p><p>
At RS Medical, we are dedicated to improving patient outcomes while supporting our employees&rsquo; growth and success. You&rsquo;ll be part of a mission-driven organization where collaboration, learning, and customer care are at the heart of what we do.</p></div>

Bilingual Sales Operations Specialist I

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