bilingual patient support caseworker

Special Service for Groups, Inc- HOPICS

<div>SPECIAL SERVICE FOR GROUPS, INC.
Title: FCHN Case Manager (Bilingual) Division: HOPICS/CES &ndash; Families
FLSA: Non-Exempt, Full-Time Supervisor: FCHN Program Manager
Pay Range or Rate: $25.00 - $27.00 per hour
Schedule: Monday &ndash; Friday, 8:30 AM &ndash; 5:00 PM (Some evenings and weekends may be required)<h3 class="jobSectionHeader">
Summary</h3>
Under the direction of the Family Crisis Housing Network (FCHN) Program Manager, the Bilingual Case Manager provides comprehensive case management services to homeless families enrolled in the Family Crisis Housing Program. The Case Manager supports families through engagement, assessment, service planning, housing stabilization, and connection to community resources with the goal of helping participants achieve self-sufficiency and secure permanent housing.<h3 class="jobSectionHeader">
Essential Functions</h3><ul><li>Serve as the primary point of contact for families residing in crisis housing locations, including subcontracted crisis housing sites and motels.</li><li>Complete participant intakes, enrollments, program orientations, and reviews of program expectations.</li><li>Coordinate services between Crisis Housing, Time Limited Subsidy, Problem Solving, CES Matching, Housing Navigation, and Family Advocate programs.</li><li>Develop and maintain professional relationships with participants while maintaining confidentiality.</li><li>Maintain an active caseload and provide weekly follow-up with participants to support housing and service plan goals.</li><li>Assist participants with obtaining required documentation and becoming &quot;document ready&quot; for housing opportunities.</li><li>Connect families to mainstream benefits, employment services, childcare resources, health services, and other supportive services.</li><li>Facilitate referrals and linkages to co-located Family Solution Center services and community partners.</li><li>Transport participants to appointments, housing viewings, events, and other program-related activities as needed.</li><li>Assist families with housing search activities and housing stabilization planning.</li><li>Support participants in identifying barriers and developing solutions that promote self-sufficiency.</li><li>Conduct crisis intervention, mediation, and participant advocacy as needed.</li><li>Assist participants in developing successful housing exit plans and identifying permanent housing destinations.</li></ul><h3 class="jobSectionHeader">
Program Functions</h3><ul><li>Track participant services, referrals, and housing stability plans.</li><li>Coordinate with Placement Coordinators and Housing Navigation staff regarding participant housing placements and length of stay.</li><li>Provide ongoing service updates and communication to families in crisis housing.</li><li>Complete quarterly inspections of assigned crisis housing sites.</li><li>Communicate housing site concerns and barriers to appropriate program staff.</li><li>Participate in case conferences, stakeholder meetings, Family Solution Center meetings, and other required collaborative activities.</li><li>Engage landlords and property owners to increase housing opportunities for program participants.</li><li>Maintain professional boundaries and adhere to SSG&rsquo;s Code of Ethics and HOPICS Core Values.</li><li>Represent the Agency professionally at meetings, trainings, and community events.</li><li>Respond to calls, emails, and participant inquiries in a timely manner.</li><li>Perform other duties as assigned.</li></ul><h3 class="jobSectionHeader">
Reporting and Documentation</h3><ul><li>Maintain accurate participant records in compliance with HIPAA, 42 CFR Part 2, and program requirements.</li><li>Track participant length of stay and submit extension requests when appropriate.</li><li>Maintain accurate client information in HMIS and internal tracking systems.</li><li>Enter case notes into HMIS within 24 hours using the DAP (Data, Assessment, and Plan) format.</li><li>Upload participant documents and complete HMIS enrollments and exits in a timely manner.</li><li>Maintain daily updates to required case management tracking systems and reports.</li></ul><h3 class="jobSectionHeader">
Minimum Qualifications - Knowledge, Skills and Abilities Required</h3><ul><li>Associate Degree in Social Services, Business, Housing, or a related field from an accredited institution; OR two (2) years of experience in social services, case management, homelessness services, or a related field.</li><li>Experience working with homeless individuals and families preferred.</li><li>Knowledge of case management practices, housing resources, community services, and documentation requirements.</li><li>Proficiency with Microsoft Office Suite and database systems.</li><li>Strong verbal and written communication skills.</li><li>Ability to work effectively with individuals from diverse cultural, ethnic, and socioeconomic backgrounds.</li><li>Must be fully bilingual in Spanish and English, both written and verbal.</li><li>Verification of Employment Eligibility and successful Background Clearance required.</li><li>TB clearance required prior to hire or within seven (7) days of employment and renewed annually thereafter.</li><li>CPR and First Aid certification required within 30 days of employment.</li><li>Valid California Driver's License, reliable transportation, and current automobile insurance required.</li><li>Ability to maintain regular and punctual attendance.</li></ul><h3 class="jobSectionHeader">
Non-Essential Qualifications</h3><ul><li>Experience using HMIS (Homeless Management Information System) preferred.</li></ul><h3 class="jobSectionHeader">
Supervisory Responsibilities</h3>
This position does not have supervisory responsibilities.<h3 class="jobSectionHeader">
Environmental Conditions (Working Conditions)</h3>
This position works in client-friendly environments and requires visits to shelters, crisis housing locations, homeless access centers, and community sites. Local travel is required. The incumbent may work in environments where children and adults are present and where noise levels may vary.<h3 class="jobSectionHeader">
Physical Requirements</h3>
The incumbent regularly sits, stands, walks, drives, types, writes, listens, speaks, and carries materials weighing up to 25 pounds. Duties may include transporting participants, conducting field visits, and attending community meetings.<h3 class="jobSectionHeader">
Mental Requirements</h3>
This position requires the ability to manage multiple priorities, changing schedules, frequent interruptions, and high-volume caseloads. The incumbent must be able to process information, exercise sound judgment, problem solve, and maintain professionalism in a fast-paced environment.
hPdAHFkfzh</div>

FCHN Case Manager Bilingual

Didi Hirsch Mental Health Services

<div>988 Crisis Counselor, Bilingual Spanish (Olympic Suicide Prevention Center)

This is a fully remote position. The pay for this position is $26.00 per hour with a $3.00 overnight differential.

The schedule is Monday from 7:00am-3:30pm and Tuesday-Wednesday and Sunday from 11:30am-3:30pm PST, totaling 20 hours per week.

This role requires a three-week 40-hour per week training at the start of employment.

Our work schedules are subject to change as necessary to meeting the Agency's and it's client's needs. Reasonable notice is provided to facilitate personal planning.

Ask us about loan repayment programs you may qualify for by working at Didi Hirsch.

About Didi Hirsch

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation&rsquo;s first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch&rsquo;s work possible.

Summary

As a bilingual 988 Crisis Counselor, you will be responsible for providing crisis intervention, emotional support, and resources to all help-seekers in English and Spanish via telephone. A high emphasis is placed on quality assurance and efficiency for this role.

Primary Duties
<ul>
<li>Offers crisis counseling services via telephone and chat.</li>
<li>Works alongside shift supervisors to answer, manage, screen and conduct risk assessments of crisis calls.</li>
<li>Serves as a mandated reporter in cases of suspected abuse.</li>
<li>Maintains accurate and detailed call reports.</li>
<li>Fulfills continuing education requirements as requested or required for the agency and the Suicide Prevention Center program.</li>
<li>Assists in the training process of new counselors and volunteers.</li>
<li>Participates in community outreach and/or media events such as resource tables and presentations about suicide prevention.</li>
<li>Attends routinely scheduled meetings as requested or required for the Suicide Prevention Center.</li>
</ul>
Position Requirements
<ul>
<li>Fluency in required language for assigned program (Spanish).</li>
<li>Minimum of six months of relevant behavioral health experience, with one year of experience in crisis intervention or suicide prevention strongly preferred.</li>
<li>Possess a high school Diploma or equivalent.</li>
<li>Be 18 years of age or older.</li>
<li>Possess strong interpersonal skills, including the ability to empathetically engage with any individual regardless of background, and demonstrate a high level of emotional intelligence in the process.</li>
<li>Exceptional at multi-tasking and time management, able to drive multiple pieces of work forward simultaneously while meeting all deadlines.</li>
<li>Demonstrated ability to effectively use web-based platforms, electronic documentation systems, and communication tools, with strong typing and data entry skills required to accurately document interactions in real time.</li>
<li>Have high speed internet with an active Ethernet connection, and a quiet/confidential workspace.</li>
<li>Be empathetic, flexible, and adaptable to varying situations.</li>
<li>Have open availability and flexibility to work within the program&rsquo;s operating hours, including weekends and holidays.</li>
<li>Be reliable and able to adhere to schedules based upon program needs.</li>
<li>Complete yearly required continuing education trainings.</li>
<li>Have knowledge of all job specific skills including safety assessment, data collection, and triage.</li>
<li>Goal-oriented team player with strong experience working in large and complex systems.</li>
<li>A commitment to team objectives and Didi Hirsch philosophies.</li>
<li>Successfully pass our pre-employment screening, including a background check and live scan fingerprinting.</li></ul> 

<div>
Our Vision

A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being.

Our Mission

Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access.

CORE VALUES

Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care. 

Diversity &amp; Inclusion: We value diversity of background, experience, and ideas. We celebrate differences and prioritize creating a sense of belonging.

Equity: We are dedicated to promoting health equity in our communities, and we work to dismantle disparities and discrimination within both systems of care and society. 

Well Being: We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients.

Advocacy: We advocate across all levels of government and use our voice to reduce barriers to care with the goal of access to high quality, integrated healthcare for all. 

Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support.
</div>
<div><div>#LI-LR1 #LI-Remote
</div>
</div>Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

988 Crisis Counselor, Bilingual (Spanish)

Easter Seals

<div>Salary will be between $45,367 to $47,317 per year (and based on education and experience), plus insurance and time off benefits 
We are currently seeking a Bilingual (Spanish/English) Service Coordinator for our Treasure Coast Early Steps program in Port St. Lucie. Our program serves children from birth to age 3 with developmental delays, providing services in the families' homes, at daycare, at the playground, or wherever the children are during the day (in the natural environment). 
What we offer:<ul><li>
Live and on demand Professional Development opportunities</li><li>
Medical, Dental, and Vision Plans</li><li>
Paid Holidays, Vacation, Sick, and Personal Time</li><li>
Employee Assistance Program</li><li>
Several Supplemental Insurance Policies</li><li>
403B Savings Plan</li><li>
Easterseals Cares Wellness Program</li><li>
Work Life Balance</li><li>
The Opportunity to Make a Difference in the Community and the Organization</li></ul> 
A snapshot of what you'll do:<ul><li>
Serve as the single point of contact in assisting families in gaining access to available services in the community</li><li>
Obtaining information on available funding sources to help in meeting the needs of the children</li><li>
Provide a parent education, evidence-based program whose goal is to give strategies to the child's caregiver based on the child's and family's needs during routine activities</li></ul> 
Qualifications:<ul><li>
Bilingual (Spanish/English)</li><li>
A bachelor's degree or higher with an emphasis in the areas of psychology, social work, health education, interdisciplinary sociology, early childhood, child development or special education (college transcript and copy of diploma are required)</li><li>
One year of hands-on experience with young children and families in a teaching, case management, or counseling role, or with individuals with special needs and/or developmental delays of any age in a case management role</li><li>
Bachelor's degrees in other fields require a minimum of 3 years of experience in case management, teaching or counseling working with children with disabilities</li><li>
Ability to meet our approved driver qualifications in order to drive your personal vehicle, as required, for program-related needs (minimum age of 21 and good driving history)</li><li>
An energetic, resourceful and professional individual who will promote a positive, respectful and team-based environment</li></ul> 
Easterseals Florida has been rated a Great Place to Work (2020 - 2025) by our employees! We provide services daily that are leading the way to 100% equity, inclusion and access for people living with disabilities, families and communities. Working at Easterseals is more than just a job - it's an opportunity to be part of something bigger! If you want to translate your talent, your passion, and your commitment to help people with disabilities, families and the community, you might be exactly what we are looking for. 
Easterseals Florida is a Drug Free Workplace (DFWP). 
Easterseals Florida is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. 
Easterseals Florida is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact our HR department at (407) 629-7881, hr@fl.easterseals.com, 2010 Crosby Way, Winter Park, FL 32792. 
Under the directive of Florida House Bill 531, our organization utilizes the Care Provider Background Screening Clearinghouse. More information regarding the background screening requirements for this position can be found on the Florida HealthSource Background Screening website or at this specific link: https://info.flclearinghouse.com.</div>

Bilingual Support Services Coordinator- Port St. Lucie

Pair Team

<div><h2 class="jobSectionHeader">About Pair Team</h2> 


At Pair Team, we're an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve.

We're building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support.

Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients.

We're one of the largest Enhanced Care Management providers in California and are on track to build the nation's largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions.

At Pair Team, were not just delivering care - we're building the future of more equitable, community-driven healthcare. 


Our Values
<ul>
<li>Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.</li>
<li>Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.</li>
<li>Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.</li>
<li>Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.</li>
<li>Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.</li>
</ul><h3 class="jobSectionHeader">In the News</h3>
<ul><li>Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most</li>
<li>TechCrunch: Building for Medicaid's regulatory moment with Neil Batlivala from Pair Team</li>
<li>Axios: Pair Team collects $9M for Medicaid-based care</li>
</ul>
<h2 class="jobSectionHeader"> 
About the Opportunity</h2>

Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most. We are looking for a highly motivated full-time Lead Care Manager who is willing to think creatively and empathically to help our team change the way people access healthcare.

We seek a full-time Lead Care Manager to play a critical role in our whole-person, interdisciplinary care model, responsible for directly outreaching and engaging with individuals living with Serious Mental Illness/ Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs. We believe in the power of trust and relationships to successfully engage those who may have never received the kind of whole-health care that Pair Team can provide. 

This position primarily allows for remote work; however, it includes 2-3 times a month on-site visits in the community alongside a fellow PairMate. You can expect to engage in these in-person activities 2-3 times per month, close to your city, while the majority of your duties, approximately 90%, will be performed from your home 

<h3 class="jobSectionHeader">
What You'll Do</h3>
<ul><li>Maintain ongoing caseload of individuals through the utilization of evidence based approaches to promote engagement and achievement of health goals</li>
<li>Use relationship-based strategies to support members with social support navigation, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system</li>
<li>Conducts periodic telephonic and SMS outreach to ensure timely follow-up to members</li>
<li>Work with member to identify health/wellness goals and incorporate goals into Health Action Plan/Shared Care Plan</li>
<li>Supports nurse care manager, behavioral health care manager, nurse practitioner and Community Engagement Specialist with delegated tasks</li>
<li>Collaborates on care issues with Enhanced Care Management team by participating in systematic case reviews and consulting with nurse care manager, behavioral health care manager, and nurse practitioner before taking clinical actions</li>
<li>Consistently meet monthly encounter metrics to ensure compliance with health plan regulations</li>
<li>Identify and break down barriers ensuring individuals' continuation with the program</li>
<li>Assists individuals in securing connection to community supports by scheduling appointments, managing referrals, and ensuring timely follow-ups</li>
<li>Coordinate physical care management appointments through collaboration with external and internal providers</li>
<li>Utilize external and internal online platforms to collaborate with team members and carry out daily tasks</li></ul> 

<h3 class="jobSectionHeader">
What You'll Need</h3>
<ul><li>1+ years of general work experience (Case Management preferred)</li>
<li>You are physically located in California
<ul><li>Field Ops requires you to maintain reliable transportation for engagement at clinic, community based organization, and health system partner locations</li>
<li>Virtual Ops requires a quiet, HIPAA compliant and internet connected space</li>
</ul></li><li>Bilingual &ndash; English/Spanish</li>
<li>Strong understanding of cultural fluency</li>
<li>High degree of empathy</li>
<li>Ability to work collaboratively in a multidisciplinary team</li>
<li>An eye for optimization</li>
<li>Organizational skills</li>
<li>Ability to remain patient when faced with adversity</li>
<li>Strong technical skills and comfort with technology innovation, past experience with CRM databases, basic Excel, Word, email, and video conferencing</li>
<li>A valid driver's license and auto liability insurance</li>
</ul><h3 class="jobSectionHeader">Preferred Qualifications:</h3>
<ul><li>Demonstrated professional or personal lived experience working closely with individuals experiencing complex chronic needs, homelessness, or Severe Mental Illness/Substance Use Disorder</li>
<li>2+ years of case management experience</li>
<li>Experience with motivational interviewing</li>
<li>Knowledge of medical terminology</li>
<li>Zest for problem solving, seeking answers, and thinking outside the box</li>
<li>Detail-oriented and organized self-starter who is a rockstar multitasker</li>
<li>Reliable and comfortable in an ever-changing environment</li></ul> 

<h3 class="jobSectionHeader">
Because We Value You</h3>
<ul><li>Salary: $22-$25/hour</li>
<li>Comprehensive health, vision &amp; dental insurance</li>
<li>401k</li>
<li>Monthly $100 work from home expense stipend for your WFH days</li>
<li>Gas reimbursements for your on-site engagement days</li>
Flexible vacation policy <li>- take the time you need to recharge!</li>
<li>We provide all of the equipment needed for the role</li>
<li>Opportunity for rapid career progression with plenty of room for personal growth!</li></ul><div> 
Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law.

Pair Team participates in E-Verify to verify employment eligibility for new hires. 
 
Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use.

We do not conduct any TA business outside of our @pairteam.com emails. If you're ever concerned about spam or fraudulent activity, please reach out to recruiting@pairteam.com.

Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we're unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!</div></div>

Bilingual Case Management Specialist (Remote Flexible, Spanish Speaking)

Kids First

<div>The Clinical Services Coordinator is often the first friendly face and voice families encounter at Kids FIRST. In this role, you'll help create a welcoming, supportive experience for children, caregivers, and community partners while coordinating the day-to-day logistics that keep our services running smoothly. From answering calls and greeting families to scheduling appointments, managing referrals, and supporting intake processes, you'll play a key role in connecting families to critical services. Working closely with a multidisciplinary team that includes law enforcement, child welfare, prosecutors, medical providers, and advocates, you'll help ensure children impacted by abuse receive timely, coordinated, and compassionate care.
Kids FIRST is an Accredited Children's Advocacy Center that has been serving Lane County since 1994. Our team is dynamic and multidisciplinary, bringing together therapists, medical providers, forensic interviewers, and other professionals under one roof to support children and families. At Kids FIRST, we are grounded in values of integrity, growth, and resilience, and we are proud to have been consistently recognized as one of Oregon's 100 Best Nonprofits to Work For.
Key responsibilities include, but are not limited to:<ul><li>
Be the first point of contact for children, families, and community partners, creating a welcoming, professional, and trauma-informed experience from the moment they connect with Kids FIRST.</li><li>
Coordinate clinical services and support case intake, including screening referrals, scheduling appointments, gathering required information, and helping ensure children and families receive timely access to services.</li><li>
Manage confidential records and patient information, maintaining accurate data across multiple systems and coordinating the collection and organization of reports and case documentation.</li><li>
Support multidisciplinary collaboration, working closely with law enforcement, child welfare, prosecutors, medical providers, advocates, and other community partners involved in child abuse intervention.</li><li>
Help keep our center running smoothly, assisting with facility operations, meeting coordination, office administration, and creating a safe, welcoming environment for children, families, staff, and visitors.</li></ul>
Required Skills and Qualifications:<ul><li>
High school diploma; AND</li><li>
1+ years of experience in a medical, healthcare, or similar customer service environment, including patient scheduling</li></ul><ul><li>
A valid Oregon driver's license</li><li>
Fluent in spoken and written English and Spanish</li></ul>
Perks and Benefits:<ul><li>
100% employer-paid medical, dental, and vision for employees and families</li><li>
3% employer-matched retirement plan</li><li>
Employer-funded mental health HRA</li><li>
13 paid holidays + generous PTO (starting at 15 days/year)</li><li>
Summer Fridays and a weekly self-care hour
</li><li>Monthly events and wellbeing activities organized by our employee-led Resiliency committee</li><li>
Sabbatical opportunity after 5 years of service</li></ul>
Work Environment:
Work is performed in a professional child advocacy center environment with a moderate noise level and periods of increased activity and emotional intensity. Regular interaction with children and families who have experienced trauma is expected, along with collaboration with multidisciplinary team (MDT) partners.
To Apply and learn more about Kids FIRST, please visit us at kidsfirstcenter.net</div>

Bilingual Clinical Services Coordinator

<div><div>ADP is hiring a Client Support Specialist.
<ul><li>Are you ready to join a company offering career advancement opportunities throughout your career journey?
</li><li>Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
</li><li>Are you looking for an inclusive environment with a culture of collaboration and belonging?
</li></ul>If so, this may be an opportunity for you. Read on and decide for yourself.
In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands.
The nature of what you do every day will not change - your #1 goal is to help clients who have between 50 - 999 employees. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!
To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.
Ready to #MakeYourMark? Apply now!
To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos
WHAT YOU'LL DO:
Responsibilities
What you can expect on a typical day:
Be a Trusted Advisor and Problem Solver. You will work independently or as a team as a consultant servicing ADP's products/technology. You will use your wide breadth of expertise to help ADP's clients solve problems for time-sensitive issues by taking a broad perspective to identify solutions, resolve issues, and provide solutions. You will take the initiative to seek answers, solutions, and positive outcomes.
Build Relationships. You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of Integrity is Everything.
Educate and Provide Recommendations. You will leverage your ADP product and services knowledge to solve issues and questions that help clients understand our products' value. You will take client input and turn it into recommendations for your leaders on best practices and solutions training.
Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.
TO SUCCEED IN THIS ROLE:
Required Qualifications
<ul><li>3 - 5 years of experience working in client service/customer service environment or systems integration environment.</li>
<li>You can work overtime hours during peak seasons.</li>
<li>Bilingual - English/Spanish</li>
</ul>A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
<ul><li>Experience noted above OR</li>
<li>Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.
.
</li></ul></div>YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
<ul><li>Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
</li><li>Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
</li><li>Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
</li><li>Continuously learn through ongoing training, development, and mentorship opportunities.
</li><li>Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
</li><li>Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
</li><li>Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
</li><li>Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
</li></ul>What are you waiting for? Apply now! 
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion &amp; Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP&rsquo;s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP&rsquo;s culture and our full set of values.</div>

Bilingual Client Support Specialist - English/Spanish

Search 10000+ Bilingual patient support caseworker jobs near you this June. New roles added regularly across leading industries. Apply today.

10000 bilingual patient support caseworker jobs Near Me

FCHN Case Manager Bilingual

988 Crisis Counselor, Bilingual (Spanish)

Bilingual Support Services Coordinator- Port St. Lucie

Bilingual Case Management Specialist (Remote Flexible, Spanish Speaking)

Bilingual Case Management Specialist (Remote Flexible, Spanish Speaking)

Bilingual Clinical Services Coordinator

Bilingual Client Support Specialist - English/Spanish