operations associate Jobs in House Counsel Jobs In Mangaluru India

operations associate

account development associate Jobs in House Counsel Jobs In Mangaluru India

account development associate

account manager Jobs in House Counsel Jobs In Mangaluru India

account manager

account operations manager Jobs in House Counsel Jobs In Mangaluru India

account operations manager

associate - marketing Jobs in House Counsel Jobs In Mangaluru India

associate - marketing

billing associate

Thomson Reuters

<div>
 
 Do you love to solve problems and find better ways of getting things done? Do you love asking &lsquo;why&rsquo; about pretty much everything? And does it make you happy when things are perfectly aligned and standardized? Can you pick the small pieces to create a big picture? Do you have the tendency to look into the end-to-end issue rather than just focusing on an incident? If so, then this role might be for you.
 
 
 
 
 About the Role:
 
 
 
 The work may include any of the following depending on the region the role is responsible for.
 
 
 <ul>
 <li>
 Manage the order process for select products; this includes entering orders into specialist permissioning or electronic fulfilment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy.
 </li>
 <li>
 Escalate all delays to internal groups including to the senior members of the team as appropriate
 </li>
 <li>
 Accountable for meeting and maintaining defined standards for quality and productivity
 </li>
 <li>
 Manage internal customer queries and communication in a professional and service-minded manner ensuring
 </li>
 <li>
 Be a team player and ensure that internal and external customer's requirements are met - attend team meetings
 </li>
 <li>
 Responsible for online Maintenance, Lapsing of subscriptions and access related issues.
 </li>
 <li>
 Support billing team in validating online invoices and portals
 </li>
 <li>
 Monitor the group email account to ensure that requests are actioned and completed according to agreed turnaround times.
 </li>
 <li>
 Creating and modification of customer master data.
 </li>
 <li>
 Meet agreed volume, service and quality targets
 </li>
 <li>
 Shift timing :- 12pm to 9pm
 
 
 
 </li>
 </ul>
 
 About You:
 
 
 
 <ul>
 <li>
 Graduate/Post Graduate in Accounting with 1 years of relevant experience
 </li>
 <li>
 Necessary industry experience &amp; associated number of years of experience
 </li>
 <li>
 Good problem-solving skills, written and verbal communication skills.
 </li>
 <li>
 Proven ability to form strong customer relationships, an understanding of customer focus and service delivery
 </li>
 <li>
 Good knowledge of MS Office, Zuora and ERP (applicable AR systems)
 </li>
 <li>
 Must possess and demonstrate exceptional organizational and communications skill.
 
 
 
 </li>
 </ul>
 
 What&rsquo;s in it For You?
 
 
 
 <ul>
 <li>
 Hybrid Work Model: We&rsquo;ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
 </li>
 <li>
 Flexibility &amp; Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
 </li>
 <li>
 Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow&rsquo;s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
 </li>
 <li>
 Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
 </li>
 <li>
 Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
 </li>
 <li>
 Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
 </li>
 <li>
 Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
 
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
 
 
 We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
 
 
 As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
 
 
 We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
 
 
 Learn more on how to protect yourself from fraudulent job postings here.
 
 
 More information about Thomson Reuters can be found on thomsonreuters.com.
 
 
</div>

Billing Associate

WNS Procurement

<div>
 
 
 
 Job Title: Associate &ndash; Procurement Services
 
 
 
 
 
 
 
 
 
 Location:
 
 
 Plot 8A, RMZ Centennial, Kundalahalli Main Road, Whitefield, Bangalore, India
 
 
 
 
 
 
 
 Employment Type:
 
 
 Full-time
 
 
 
 
 
 
 
 Job Overview:
 
 
 The Procurement Associate is responsible for supporting client procurement service delivery, driving operational procurement processes (PR to PO), validating PRs, managing helpdesk queries, and assisting in contracts and approvals.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 
 
 Procurement Operations Execution
 
 
 
 <ul>
 <li>
 Review and validate PR (Purchase Requisition) data, correcting errors as needed.
 </li>
 <li>
 Process POs, respond to general procurement queries, and handle escalated supplier issues.
 </li>
 <li>
 Communicate with suppliers to resolve pricing, billing, and order-related errors.
 </li>
 <li>
 Resolve procurement and invoice-related issues with business stakeholders.
 </li>
 <li>
 Support reporting and analytics for operational procurement activities.
 </li>
 <li>
 Conduct root cause analysis for delayed PRs and reduce PR-to-PO cycle time.
 </li>
 <li>
 Track product delivery with vendors.
 </li>
 <li>
 Identify opportunities for cost reduction and operational efficiency improvements.
 </li>
 <li>
 Ensure accuracy and compliance in procurement processes.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in any field.
 </li>
 <li>
 4&ndash;6+ years of experience in operational procurement, sourcing, or service desk management.
 </li>
 <li>
 Experience with Kinaxis tool and other procurement software.
 </li>
 <li>
 Experience in sourcing data center, technology, or hardware products.
 </li>
 </ul>
 
 
 
 
 If you meet the qualifications and are seeking a dynamic opportunity in procurement with global exposure, we encourage you to share your updated resume with us at
 
 
 Siddharth.Sankpal@wns.com &amp; Siddhi.Chavan@wns.com.
 
 
 
 
 
 
 
 Please use
 
 "
 
 PR to PO - Procurement Services
 
 "
 
 as the subject line of your email.
 
 
 
 
 
 
 
 Please note: Communication via email only; no calls or WhatsApp.
 
 
 
</div>

Associate - Procurement Services

Hypersonix Inc.

<div>
 
 About the Role:
 
 
 
 We are seeking a proactive and analytical Finance Associate to support day-to-day finance operations, reporting, and compliance. This role is designed for early-career professionals passionate about building a career in corporate finance and accounting. You&rsquo;ll play a key role in maintaining accurate books, preparing reports, and supporting audits within a growing SaaS organization.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Manage daily financial transactions, including billing, AR/AP, expense tracking, and reconciliations
 </li>
 <li>
 Assist in preparing monthly MIS reports, budgets, and forecasts
 </li>
 <li>
 Participate in variance analysis and financial modeling activities
 </li>
 <li>
 Ensure compliance with accounting standards and internal controls
 </li>
 <li>
 Support audit preparations, tax filings, and regulatory reporting
 </li>
 <li>
 Contribute to automation, documentation, and process improvement initiatives
 
 
 </li>
 </ul>
 
 Key Skills &amp; Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in commerce, Finance, Accounting, or Economics
 </li>
 <li>
 0&ndash;2 years of experience in finance, accounting, or audit (internship experience acceptable)
 </li>
 <li>
 Sound knowledge of basic accounting principles and MS Excel / Google Sheets
 </li>
 <li>
 Strong analytical and organizational skills with high attention to detail
 </li>
 <li>
 Ability to work independently and as part of a remote team
 </li>
 <li>
 Familiarity with ERP or accounting software (Tally, QuickBooks, Zoho Books, or NetSuite)
 </li>
 <li>
 Basic understanding of financial modeling, FP&amp;A, or MIS reporting
 </li>
 <li>
 Exposure to SaaS or product-based business models
 
 
 </li>
 </ul>
 Powered by JazzHR
 
 
 7GlhUW8mpr
</div>

Finance Associate

CAVITAK

<div>
 
 
 CAVITAK
 
 with its 400+ member strong team (
 
 referred to as Cavs
 
 ) are engaged in below
 
 Business Verticals:
 
 
 
 
 
 
 
 Retail Distribution
 
 - Mobile &amp; Consumer Goods
 
 
 
 Value-Added Tech Distribution
 
 - Audio &amp; Video, Fire, Security, Automation, Network &amp; Power Solutions and Fundamental Resource Management &amp; AI
 
 
 
 Global Commerce
 
 - Launchpad for global and Indian brands on e-commerce platforms
 
 
 
 
 
 As a
 
 Logistics &amp; Billing Executive,
 
 you&rsquo;ll play a key role in ensuring smooth order dispatches, accurate billing, and efficient coordination across teams &mdash; keeping our operations running seamlessly every day.
 
 
 
 Key Responsibilities :
 
 
 
 
 
 <ul>
 <li>
 Coordinate
 
 Dispatches and Deliveries
 
 with logistics partners and internal teams.
 </li>
 <li>
 Prepare and process
 
 Sales Invoices, Delivery Challans, and Credit/Debit Notes
 
 .
 </li>
 <li>
 Track shipment status and ensure
 
 on-time delivery
 
 to customers.
 </li>
 <li>
 Maintain accurate
 
 Records of Inward and Outward Goods
 
 , stock movements, and transport documentation.
 </li>
 <li>
 Support the
 
 Accounts Team
 
 with billing queries, payment follow-ups, and reconciliations.
 </li>
 <li>
 Ensure compliance with company
 
 Billing, Taxation (GST), and Logistics Policies
 
 .
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For:
 
 
 
 
 
 <ul>
 <li>
 Graduate in
 
 Commerce, Business Administration, or related field
 
 .
 </li>
 <li>
 
 2&ndash;5 years
 
 of experience in logistics coordination, billing, or operations (preferably in trading or distribution).
 </li>
 <li>
 Working knowledge of
 
 Tally / ERP systems
 
 and
 
 MS Excel
 
 .
 </li>
 <li>
 Good understanding of
 
 GST invoicing and transport documentation
 
 .
 </li>
 </ul>
 
 
 
 
 
 Location :
 
 Bengaluru
 
</div>

Logistics and Billing Executive

AVASO Technology Solutions

<div>
 
 
 Position Title :
 
 Associate Project Manager
 
 
 
 Location
 
 : Bangalore/ Mohali
 
 
 
 
 
 
 Position Overview:
 
 
 
 In a projectized organizational structure, the Associate Manager - Project is responsible for the successful execution of IT service projects. This role combines leadership in project delivery with project management responsibilities, fostering a high-performance culture and ensuring alignment with project and organizational objectives.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Delivery Management:
 
 
 <ul>
 <li>
 Lead and oversee the successful delivery of IT service projects, ensuring alignment with scope, timelines, and budgets.
 </li>
 <li>
 Define project objectives, deliverables, and success criteria while managing project lifecycles.
 </li>
 <li>
 Track and report project progress using standardized dashboards and KPIs.
 </li>
 </ul>
 
 
 SLA and KPI Management:
 
 
 <ul>
 <li>
 Ensure that all projects meet contractual SLA obligations and internal performance standards.
 </li>
 <li>
 Conduct root cause analyses for SLA breaches and implement mitigation strategies to avoid recurrence.
 </li>
 </ul>
 
 
 Customer Relationship Management:
 
 
 <ul>
 <li>
 Act as the primary liaison for customers on project-related issues, updates, and escalations.
 </li>
 <li>
 Regularly conduct project reviews and feedback sessions with clients to enhance satisfaction and retention.
 </li>
 <li>
 Conduct regular performance reviews, provide constructive feedback, and address underperformance.
 </li>
 <li>
 Identify training needs and coordinate professional development opportunities to enhance team skills and capabilities.
 </li>
 </ul>
 
 
 Risk and Issue Management:
 
 
 <ul>
 <li>
 Maintain a risk register for projects, proactively identifying and addressing potential risks.
 </li>
 <li>
 Facilitate rapid escalation and resolution for critical project issues.
 </li>
 </ul>
 
 
 Change and Transformation Management:
 
 
 <ul>
 <li>
 Manage project scope changes through structured Change Control Processes.
 </li>
 <li>
 Communicate and align stakeholders on transformation initiatives and ensure proper documentation.
 </li>
 </ul>
 
 
 Governance and Compliance for Projects:
 
 
 <ul>
 <li>
 Establish and monitor governance frameworks for effective project delivery.
 </li>
 <li>
 Ensure compliance with legal, regulatory, and organisational standards on a per-project basis.
 </li>
 </ul>
 
 
 Delivery Financial Management:
 
 
 <ul>
 <li>
 Develop and track project budgets, billing, and financial forecasts.
 </li>
 <li>
 Maintain financial dashboards to monitor project profitability and cost-effectiveness.
 </li>
 <li>
 Conduct variance analysis between planned and actual financial outcomes for each project.
 </li>
 </ul>
 
 
 Continuous Improvement:
 
 
 <ul>
 <li>
 Collect feedback from project teams and clients to implement process improvements.
 </li>
 <li>
 Promote a culture of innovation and learning within the project teams to drive efficiency and quality.
 </li>
 </ul>
 
 
 Team Leadership in Projects:
 
 
 <ul>
 <li>
 Lead cross-functional project teams, ensuring clarity of roles and responsibilities.
 </li>
 <li>
 Act as a mentor and coach to project team members, fostering professional growth.
 </li>
 <li>
 Encourage collaboration and communication within the team to deliver high-quality results.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Greater than 8 Years of Experience in Project Management or Similar Role
 </li>
 <li>
 Industry - IT or IT Managed Services
 </li>
 <li>
 Education: Bachelor&rsquo;s degree in IT, Project Management, or a related field.
 </li>
 <li>
 Experience:
 </li>
 <li>
 Proven experience in managing projectized environments, IT service delivery, and people management.
 </li>
 <li>
 Demonstrated success in leading and developing diverse teams.
 </li>
 <li>
 Certifications: PMP, PRINCE2, ITIL, or Agile certifications are preferred.
 </li>
 <li>
 
 Good to Have Skills:
 
 </li>
 <li>
 Expertise in project management frameworks (e.g., Agile, Waterfall).
 </li>
 <li>
 Proficiency in team management tools (e.g., ServiceNow, Jira, Microsoft Project).
 </li>
 <li>
 Strong leadership, conflict resolution, and decision-making abilities.
 </li>
 <li>
 Exceptional communication and interpersonal skills.
 </li>
 </ul>
 
 
 
 
 
 Key Competencies:
 
 
 <ul>
 <li>
 
 Project Orientation
 
 : Expertise in handling project lifecycles from initiation to closure.
 </li>
 <li>
 
 Stakeholder Management
 
 : Effective communication and relationship-building with clients and teams.
 </li>
 <li>
 
 Resource Optimisation
 
 : Strategic allocation and management of resources to ensure efficiency.
 </li>
 <li>
 
 Risk Mitigation
 
 : Proactive identification and resolution of risks.
 </li>
 <li>
 
 Continuous Improvement
 
 : Focus on driving innovation and quality enhancements
 </li>
 </ul>
 
 
 
 
 
 Work Environment:
 
 
 <ul>
 <li>
 Dedicated to leading multiple projects concurrently.
 </li>
 <li>
 Occasional travel to customer or project sites may be required.
 </li>
 </ul>
 
 Flexibility to work outside regular hours to meet project milestones or address critical issues
 
</div>

Associate Project Manager

Infosys BPM

<div>
 
 About the job
 
 
 
 
 
 
 Job Details:
 
 
 
 Designation: Team Lead/ Process Lead
 
 
 Job Level: JL 4B
 
 
 Shifts: Flexible to work with Rotational Shifts as per the US/ UK and Australia time zones
 
 
 Work location: Bengaluru (Work from Office)
 
 
 Experience: 4+ years
 
 
 
 
 
 
 
 About Role:
 
 
 
 
 
 
 Mobility TEMS JL4B Technical Team Lead, responsible for managing telecom mobility management operations, which includes telecom expenses, optimizing usage, and supporting lifecycle operations including IMACD activities related to mobility products. It also involves leveraging platforms like
 
 ServiceNow
 
 for workflow automation, managing Configuration Items (CI), service catalogs, vendor onboarding, and contract governance. The role involves handling teams. Teams handling experience is mandatory.
 
 
 
 
 
 
 Note:
 
 
 <ul>
 <li>
 
 
 Candidate should have the hands-on experience on Mobility, Order management / Telecom Expense management+ Mobility (MACD/ ICMD), Catalog management.
 
 
 </li>
 <li>
 
 
 Candidates have P2P experience in the Telecom domain along with team handling experience.
 
 
 </li>
 <li>
 
 
 Candidates with Telecom/Networking experience (e.g., Telecom Engineers) must have team handling experience and be willing to work in the Order Management team.
 
 
 </li>
 </ul>
 
 
 
 
 
 Job Description:
 
 
 <ul>
 <li>
 Collect data and perform analysis of telecom billing, inventory and contractual information.
 </li>
 <li>
 
 Candidate should have the hands-on experience on Mobility, Order management / Telecom Expense management+ Mobility (MACD/ ICMD), Catalog management.
 
 </li>
 <li>
 Analyze telecommunications information including invoices, contracts, usage reports, inventory data and CSRs to determine expenses and savings that may be achieved.
 </li>
 <li>
 Compile Client Telecom Inventory, contract pricing, and invoice pricing.
 </li>
 <li>
 Perform detailed audits of telecom invoices to identify discrepancies and billing errors.
 </li>
 <li>
 Resolve escalated billing disputes and service issues.
 </li>
 <li>
 Design and implement telecom cost optimization strategies.
 </li>
 <li>
 Maintain accurate telecom inventory including mobile devices, lines, and services.
 </li>
 <li>
 Support IMACD requests: coordinate Installations, Moves, Adds, Changes, and Deletions.
 </li>
 <li>
 Oversee IMACD lifecycle and ensure compliance with governance policies.
 </li>
 <li>
 Use ServiceNow to manage service requests, incidents, and change tickets.
 </li>
 <li>
 Maintain accurate telecom inventory and Configuration Items (CI) in CMDB.
 </li>
 <li>
 Manage CI lifecycle and ensure CMDB accuracy and integrity.
 </li>
 <li>
 Track provisioning status and ensure timely execution of service orders.
 </li>
 <li>
 Support catalog updates for telecom services in ServiceNow or other client tools.
 </li>
 <li>
 Define and maintain telecom service catalog entries in ServiceNow.
 </li>
 <li>
 Assist in onboarding new vendors and updating vendor profiles.
 </li>
 <li>
 Drive new vendor setup processes including documentation, compliance checks, and system onboarding.
 </li>
 <li>
 Govern vendor performance and contract compliance.
 </li>
 <li>
 Assist in vendor management and service performance tracking.
 </li>
 <li>
 Lead strategic vendor negotiations and contract renewals.
 </li>
 <li>
 Support contract compliance and SLA monitoring.
 </li>
 <li>
 Collaborate with IT, Finance, Procurement, and Legal teams for integrated planning.
 </li>
 <li>
 Generate periodic reports and dashboards for internal &amp; external stakeholders.
 </li>
 <li>
 Provide strategic insights and recommendations to leadership.
 </li>
 <li>
 Use TEM software tools for tracking and reporting.
 </li>
 <li>
 Support Configure and optimize ServiceNow &amp; other process workflows for telecom-related
 </li>
 <li>
 Demonstrate high proficiency across a wide range of Telecom platforms related to Voice &amp; Data Service, Cloud Services etc.,
 </li>
 <li>
 Manage relationships with TEM providers, carriers, and internal partners; System / Service issues and escalations; TEM / Carrier service reviews.
 </li>
 <li>
 knowledge of Mobile devices (Smartphones, iPhone/iPad, etc.), hardware/software, and general technologies,
 </li>
 <li>
 relationship management and collaboration skills in a global teamwork environment.
 </li>
 <li>
 Excellent Coordination skills: Extensive knowledge of cellular carrier management including managing mobile spending, data line and contract optimization, mobile device ordering, and device lifecycle management.
 </li>
 <li>
 Complete documentation of all critical aspects of the job SOPs, Technical Reference Documents, this includes revising existing documentation, creating new documentation, and integrating documentation with knowledge transfer.
 </li>
 <li>
 Maintain and oversee telecom invoicing across data, voice, and mobile domains, Work closely with 3rd party telecom vendors on all services
 </li>
 <li>
 Work with third party billing partners to resolve billing issues collaboration with Network team, and third-party billing management partner, to track MACDs.
 </li>
 <li>
 Daily Tasks Management: Collect data and perform analysis of telecom billing, inventory and contractual information.
 </li>
 <li>
 Analyze telecommunications information including invoices, contracts, usage reports, inventory data and CSRs to determine expenses and savings that may be achieved.
 </li>
 <li>
 Ensure audit requirements are met for specific contracts.
 </li>
 <li>
 Determine baseline cost factors.
 </li>
 <li>
 Determine compliance with existing services contracts.
 </li>
 <li>
 Conduct analysis to identify items for cost savings.
 </li>
 <li>
 Support the engineering, documentation and implementation of identified cost savings opportunities.
 </li>
 <li>
 Compile Client Telecom Inventory, contract and invoice validation.
 </li>
 <li>
 Assist Procurement in contract negotiations and Request for Proposals with telecom vendors.
 </li>
 <li>
 Maintain accurate up to date telecom inventories.
 </li>
 <li>
 Select, implement and integrate TEM automation.
 </li>
 <li>
 Reporting: Produce reporting and dashboards for Senior Management.
 </li>
 <li>
 Managing Quality &amp; SLA Targets
 </li>
 <li>
 Representing team performance management
 </li>
 <li>
 Training &amp; Support team
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Minimum of Bachelor's Degree.
 </li>
 <li>
 
 Candidate should have the hands-on experience on Mobility, Order management / Telecom Expense management+ Mobility (MACD/ ICMD), Catalog management.
 
 </li>
 <li>
 
 Experience in the following areas related to Mobility Telecom Expense Management (TEM):
 
 </li>
 <li>
 Mobility Telecom Auditing;
 </li>
 <li>
 Mobility Telecom architecture;
 </li>
 <li>
 Mobility Carrier services;
 </li>
 <li>
 Mobility Carrier billing solutions ;
 </li>
 <li>
 Mobility TEM solutions; and/or
 </li>
 <li>
 Mobility Telecom accounts payables.
 </li>
 <li>
 Handling team management which includes People, Performance, attrition, Client and Inter governance, Quality control, SLA (Service level agreement) Management.
 </li>
 <li>
 assess strong data gathering and management skills.
 </li>
 <li>
 ITIL Certification is preferred
 </li>
 <li>
 ServiceNow (ITSM, CMDB, Catalog Management)
 </li>
 <li>
 Experience or Knowledge in TEM platforms (e.g., Tangoe, Calero, MDSL)
 </li>
 <li>
 Experience in carrier services, carrier billing solutions and TEM solutions.
 </li>
 <li>
 Experience in telecom auditing for careers and enterprise services.
 </li>
 <li>
 Possess basic knowledge of telecom architecture, TEM process re-engineering activities and/or telecom accounts payables activities.
 </li>
 <li>
 Basic knowledge of various telecommunication products and services.
 </li>
 <li>
 Basic understanding of telecom technology and/or billing systems; prefer previous experience with telecom contracts.
 </li>
 <li>
 Possess strong written and verbal communication skills. They should be comfortable in presenting ideas, articulating complex concepts clearly and effectively, and engaging in active discussions with team members and clients.
 </li>
 </ul>
 
 
 
 
 
 If interested, please share your
 
 
 Updated Resume
 
 
 with
 
 
 below details
 
 
 to
 
 
 
 
 cs.elakiyadhevi@infosys.com
 
 
 
 
 
 
 
 Name:
 
 
 
 
 Email &amp; Mobile Number:
 
 
 
 
 Graduation:
 
 
 
 
 Date Of Birth:
 
 
 
 
 Post-Graduation: (If applicable):
 
 
 
 
 Total experience:
 
 
 
 
 Relevant experience:
 
 
 
 
 Current/Previous Company name:
 
 
 
 
 Current CTC:
 
 
 
 
 Expected CTC:
 
 
 
 
 Notice period:
 
 
 
 
 Current location:
 
 
 
 
 
 
 
 Thanks &amp; Regards,
 
 
 
 
 Talent Acquisition Team
 
 
 
 
 Infosys BPM Ltd
 
 
</div>

Hiring for Team Lead/ Process Lead (Telecom Expenses Management)- Bangalore

Microsoft

<div>
 
 Organization Summary
 
 
 
 If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works, and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft, our partners, and our customers. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards great work. We make doing business with Microsoft easy.
 
 
 Microsoft Enterprise Direct Services, within Microsoft Business Operations, provides direct and centralized operations services for Direct Enterprise Agreement customers to transact with Microsoft. We are accountable to design and executing transactional services across the Enterprise customer lifecycle. We relentlessly pursue process efficiency, timeliness, quality, and compliance, all while providing world class Customer experience. We are looking for team members to join our team to focused on delivering an exceptional Customer experience with deep expertise in Contracting, Order Management, Billing and Supplier Management and Customer relationship experience.
 
 
 
 
 
 Position Description
 
 
 
 The Customer Operations Manager is responsible for customer-facing licensing solutions and must be a subject matter expert within our Volume Licensing concepts and processes. The Customer Operations Manager will provide direct, front line transactional support for Microsoft Field sellers and our customers. The Customer Operations Manager is responsible for ensuring adherence with the Microsoft account plan, ensuring deliverables are executed on time and of high quality for our customers.
 
 
 The role will also provide fantastic opportunities to lead and shape next generation experiences for internal stakeholders and end customers. Are you ready to make an impact in this exciting and challenging role?
 
 
 
 Responsibilities
 
 
 
 
 Contracting and Order Management
 
 
 
 <ul>
 <li>
 Deal and Contract Validation: Manage the validation and execution of agreements and post sales lifecycle transactions enabling accuracy in downstream financial processes followed by compliant issuance of customer contracts in accordance with Policies, Global and SOX approved deal financials.
 </li>
 <li>
 Pipeline Management: Manage critical deal lists on a monthly and quarterly basis in alignment with expectations with the Sales, Sales Excellence and key Subsidiary sales stakeholders on all critical deals for the month .
 
 
 </li>
 </ul>
 
 Billing Management
 
 
 
 <ul>
 <li>
 Billing Execution: ensuring accurate and compliant order and invoice approval and dispatch (standard and local) to maximize cash flow and collectability for all invoices.
 </li>
 <li>
 Credit Approval management: including orchestration of all Finance exception approvals on high value credits and execution of all credits and associated rebills.
 </li>
 <li>
 Billing status and risk management: including tracking and communicating contract billing status to key stakeholders highlighting risks with contractual requirements, customer PO coverage, customer sign offs and credit/payment status.
 
 
 </li>
 </ul>
 
 Customer Service
 
 
 
 <ul>
 <li>
 Serve as the primary point of contact for all operational customer service inquiries, concerns, and issues.
 </li>
 <li>
 Oversee the daily operations of the customer service team to ensure quality standards are met and maintained.
 </li>
 <li>
 Monitor customer service metrics and KPIs to identify areas of improvement and implement strategies to boost performance.
 </li>
 <li>
 Handle escalated customer service issues and complaints in a professional and efficient manner.
 </li>
 <li>
 Work closely with other departments to resolve customer issues and ensure a positive customer experience.
 </li>
 <li>
 Develop and implement processes and procedures to streamline the customer service operation.
 </li>
 <li>
 Stay up-to-date on industry trends and best practices to ensure the customer service team is providing the highest level of service possible.
 </li>
 <li>
 Generate reports on customer service metrics and activity for senior leader consumption and monthly business reviews.
 
 
 </li>
 </ul>
 
 Operations Excellence: Optimization and Process improvement
 
 
 
 <ul>
 <li>
 Acts as a thought leader to drive consistency in processes, capabilities, and services meeting performance expectations for consistency, accuracy, simplification, and timeliness of delivery .
 </li>
 <li>
 Trusted advisor for customers and internal clients on operational processes and capabilities, and provides efficient, scalable operational solutions across a portfolio of accounts .
 
 
 </li>
 </ul>
 
 Stakeholder Management (Field, Partners, Customers)
 
 
 
 <ul>
 <li>
 Uses voice of customer frameworks and metrics to identify trends and influences across multiple customers and internal groups.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Required Experience/Minimum Qualifications
 
 
 
 <ul>
 <li>
 4+ years of work experience in contracting &amp; order management, pipeline management, &amp; billing execution, with a focus on financial accuracy, compliance, and risk management.
 </li>
 <li>
 Expertise in contract validation, pipeline management, credit approval, and billing management, with strong capabilities in customer service, stakeholder engagement, process optimization, and operations excellence.
 </li>
 <li>
 Proficiency in data-driven decision-making, using KPIs to monitor performance, and acting as a trusted advisor to internal and external customers.
 </li>
 <li>
 Bachelor&rsquo;s degree in business, Operations, Finance or related field AND operations, program management or process management work experience
 </li>
 <li>
 OR equivalent experience.
 </li>
 <li>
 On site presence minimum 3 days/week.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 2+ years of experience in customer service operations, managing escalations, improving service metrics, &amp; implementing process improvements to streamline operations.
 </li>
 <li>
 Experience with similar industry Business Value deal constructions.
 </li>
 <li>
 Experience with Microsoft licensing concepts, including contracts, quotes and invoices, as well as evaluation and review of complex proposals, agreements, and amendments.
 </li>
 <li>
 Experience providing direct support for Microsoft Volume Licensing sales and support lifecycle.
 
 
 </li>
 </ul>
 Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
</div>

Customer Operations Manager

Explore 71+ Billing associate in House Counsel Jobs In Mangaluru India this November. Find roles across top companies and apply now to boost your career.