billing representative

Munson Healthcare

<div>Company Description 
More Than Just Care, It&rsquo;s Community
Imagine doing meaningful work in a place where people vacation. That&rsquo;s life at Munson Healthcare - northern Michigan&rsquo;s largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties.
If you want a career in healthcare and a lifestyle most people only dream about &ndash; with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures - you might just be Munson Material. To us, that means teammates who live by our values of excellence, teamness, positivity, creativity, and a commitment to creating exceptional experiences for our patients and each other. Join a team that delivers outstanding care in one of the most beautiful regions in the country.
Invested in You<ul><li>
Grow: Tuition reimbursement, in-person and online development, and access to our career hub to help you advance.</li><li>
Thrive: Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling.</li><li>
Be Well: Free wellness platform for you and your family, plus personalized support for personal or family challenges.</li><li>
Be Heard: Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings</li></ul> 
Job Description 
A Day in the Life<ul><li>
Responsible for &quot;data accuracy and input&quot; on the appropriate computer billing system.</li><li>
Responsible for inputting new and updating old information on the computer billing system.</li><li>
Handles questions from patients or interested persons concerning insurance, credit, or other problems relating to the agency.</li><li>
Reviews and mails monthly statements on private pay, commercial, compensation and problem Blue Cross and Champus accounts. Files electronic claims when available. Follows-up litigation cases.</li><li>
Utilizes current billing system to scan all necessary patient documents into the electronic medical record.</li><li>
Follows up with Physicians and referral sources for documentation/authorization needed to bill for services.</li><li>
Reviews Munson Home Medical Equipment accounts receivable statements, post comments, bills insurance, receives payment, coordinates refund, sends statements and makes collection calls. Refers uncollectibles to collection agency.</li></ul> 
Qualifications 
What&rsquo;s Required<ul><li>
High school graduate, Associate&rsquo;s degree in business preferred, with further education in word processing, spread sheets and database management required.</li><li>
Three years experience in a hospital or related prior employment required.</li><li>
Proven above average math, analytical, interpersonal and communication skills required; medical terminology preferred.</li></ul> 
Additional Information 
Are you Munson Material? Apply today!<div></div>
Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.</div>

Billing Representative

CHRISTUS Health

<div>Description 
Summary:
Processes and enters billing information into database. Completes billing process and distributes billing information. Verifies insurance benefits and assists with referrals. May prepare checks and cash for deposits. Monitors accounts receivable to maintain appropriate levels and reviews payments to maximize reimbursement. Interacts with patients, insurance carriers, the Billing Department and practice associates concerning patient accounts. Performs all functions in a courteous and professional manner. Assures all appropriate licensure, certifications and/or accreditations are secured according to policy to include all credentialing issues related to the service.
Responsibilities:
<ul><li>Coordinates all Insurance Authorizations for the service.</li><li>
Verifies and updates necessary information; enters patient demographics and insurance information into the computer.</li><li>
Review tickets for accuracy and completeness, determine appropriate fees for services rendered, calculate totals, collect appropriate amount from patients, properly record information. Responsible for posting hospital charges or other satellite services. Utilizes correct ICD9, CPT and HCPCS coding methods to determine the proper code for the services rendered.</li><li>
Processes payments received in person and by mail. Records, totals and prepares monies for deposit according to procedure.</li><li>
Handles collection efforts for all outstanding accounts including patient calls and sending correspondence. Takes necessary steps to establish acceptable payment schedules or refer appropriate accounts to collection agency.</li><li>
May post over-the-counter payments to accounts (or NSF checks) for outstanding balances, including discounts, adjustments and write-offs.</li><li>
Follows up to determine if payment arrangements are being met, contacts patients to resolve problems, responds to correspondence or telephone calls from patients about accounts.</li><li>
Follows up, either by telephone or in writing, with insurance companies and patients regarding the processing of outstanding claims and/or appeals.</li><li>
Reviews all Explanations of Benefits (EOBs) and initiates collection procedures for those with zero payments.</li><li>
Maintains NSF checks to ensure the applicable account is added back to accounts receivable, in accordance with NSF policies and procedures.</li><li>
Generates various reports necessary to manage accounts receivable, including denial reports, insurance follow up reports, NSF reports and month end reports.</li><li>
Educates staff on corrections, e.g. front-end entry errors in a positive, constructive manner.</li><li>
Identifies problem accounts and follows through to completion.</li><li>
Reviews EOBs to ensure proper reimbursement of claims and reports any problems, issues or payer trends to supervisor.</li><li>
Reviews credit balance reports for correct recipient of refund.</li><li>
Resolves patient billing complaints and questions, initiates adjustments as necessary.</li><li>
Helps fiscal management and other administrative staff in implementing cost effective policies and procedures for all areas including billing, insurance, fee schedules, credit/collections, purchasing, and data processing.</li><li>
Gathers and reports monthly and annual data for fiscal, statistical and planning purposes.</li><li>
Follows the CHRISTUS Health guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).</li><li>
Maintains strict confidentiality.</li><li>
Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Health Mission.</li><li>
Maintains established policies, procedures, objectives, quality assurance, safety, environmental and infection control.</li><li>
Implements job responsibilities in a manner that is consistent with the CHRISTUS Health Mission and Values.</li><li>
Performs other related work as required.</li></ul>
Requirements:
Education/Skills
<ul><li>High school diploma or GED</li></ul>
Experience
<ul><li>2 years experience in physician practice</li><li>
3 years accounts receivable experience</li><li>
Knowledge of billing and coding</li></ul>
Licenses, Registrations, or Certifications
<ul><li>N/A</li></ul>
Work Schedule: 
8AM - 5PM Monday-Friday
Work Type:
Full Time</div>

Billing Representative - Business Office

Bonner General Health

<div>Status: Full Time Partial Remote after initial period in office

Account Rep/Billers manage hospital inpatient and outpatient claims with payers to ensure maximum and prompt reimbursement is received; readily assists the public in understanding billing procedures to maximize the full benefits from their coverage while maintaining good public relations.

The ideal candidate for this position is one that pays close attention to detail, has strong organizational and analytical problem solving skills in addition to exemplary customer services skills and the ability to remain calm and de-escalate upset customers.

The Patient Financial Services is a well trained group of individuals that work diligently to process complete and accurate accounting for services at Bonner General Health. Our Account Representatives are trained to work with multiple insurance, medicare and medicaid systems to help navigate the financial system.

Education:
High School Diploma or equivalent

Experience:
Minimum two years business office experience; hospital related or one year business school; health care billing, collections highly preferred</div>

Billing Representative I/Patient Financial Services

Washington University in St. Louis

<div><h1 class="jobSectionHeader">Scheduled Hours</h1>
40<h1 class="jobSectionHeader">
Position Summary</h1>
Obtains insurance information, referral forms and counsels patients on financial assistance when seen in department for services.<h1 class="jobSectionHeader">
Job Description</h1><div><div><div><div><div><div><div>
Primary Duties &amp; Responsibilities:
</div></div></div></div></div></div></div><ul><li>Obtains insurance information from patients and counsels alternative ways for financial assistance.</li><li>
Registers all new patients and assists with form completion.</li><li>
Reviews schedule for new patients and makes updates when necessary.</li><li>
Calls patients with appointment time reminders; obtains insurance information and referral forms.</li><li>
Explains billing process to patients; answers incoming inquiries from patients and third-party payers.</li><li>
Explains billing process to other staff; assists with basic account maintenance activities.</li><li>
Assists patients with insurance questions regarding the billing process.</li><li>
Assists staff with sending out reminder cards and other scheduling duties.</li><li>
Performs other duties as assigned.</li></ul>
Working Conditions:
Job Location/Working Conditions:<ul><li>
Normal office environment.</li><li>
Patient care setting.</li></ul>
Physical Effort:<ul><li>
Typically sitting at desk or table.</li><li>
Repetitive wrist, hand or finger movement.</li></ul>
Equipment:<ul><li>
Office equipment.</li></ul>
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.<h1 class="jobSectionHeader">
Required Qualifications</h1>
Education:
High school diploma or equivalent high school certification or combination of education and/or experience. 
Certifications/Professional Licenses:
The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role.
Basic Life Support - American Heart Association, Basic Life Support - American Red Cross 
Work Experience:
Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (3 Years) 
Skills:
Not Applicable 
Driver's License:
A driver's license is not required for this position.<h1 class="jobSectionHeader">
More About This Job</h1><div><div>
Required Qualifications:</div></div><div><div><div><div><div><div><div><div><div><ul><li>
Basic Life Support certification must be obtained within one month of hire date.</li><li>
Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).</li></ul></div></div></div></div></div></div></div></div></div><h1 class="jobSectionHeader">
Preferred Qualifications</h1>
Education:
No additional education unless stated elsewhere in the job posting. 
Certifications/Professional Licenses:
No additional certification/professional licenses unless stated elsewhere in the job posting. 
Work Experience:
No additional work experience unless stated elsewhere in the job posting.
Skills:
Financial Information, Insurance, Interpersonal Relationships<h1 class="jobSectionHeader">
Grade</h1>
C06-H<h1 class="jobSectionHeader">
Salary Range</h1>
$17.34 - $25.40 / Hourly
The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.<h1 class="jobSectionHeader">
Questions</h1>
For frequently asked questions about the application process, please refer to our External Applicant FAQ.<h1 class="jobSectionHeader">
Accommodation</h1>
If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.
All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.<h1 class="jobSectionHeader">
Pre-Employment Screening</h1>
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.<h1 class="jobSectionHeader">
Benefits Statement</h1>
Personal<ul><li>
Up to 22 days of vacation, 10 recognized holidays, and sick time.</li><li>
Competitive health insurance packages with priority appointments and lower copays/coinsurance.</li><li>
Take advantage of our free Metro transit U-Pass for eligible employees.</li><li>
WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.</li></ul>
Wellness<ul><li>
Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!</li></ul>
Family<ul><li>
We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We&rsquo;ve got you covered.</li><li>
WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.</li></ul>
For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/<h1 class="jobSectionHeader">
EEO Statement</h1>
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University&rsquo;s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.</div>

Patient Billing/Services Representative II - Cardiology

<div><h1 class="jobSectionHeader">Scheduled Hours</h1>
40<h1 class="jobSectionHeader">
Position Summary</h1>
This position greets patients upon their arrival. Duties include check-in, check-out, scheduling appointments, ensuring insurance is verified and referrals are obtained, ensuring appropriate registration information is entered correctly and in a timely manner. Assists with maintaining patient flow in a fast paced clinical office.<h1 class="jobSectionHeader">
Job Description</h1><div><div><div><div><div><div><div>
Primary Duties &amp; Responsibilities:
</div></div></div></div></div></div></div><ul><li>Responsible for greeting, registering and checking in new, return and walk-in patients. Will also check-out and schedule appointments.</li><li>
Updates and verifies patient insurance, referrals and demographic information in EPIC as needed.</li><li>
Collects copays, self-pay payments and fees for services as needed.</li><li>
Balances cash drawer daily.</li><li> 
Serves as back up for other staff during peak times, vacations and illnesses. Travel to other locations may be required.</li><li> 
Maintains familiarity with insurance companies and their requirements.</li><li> 
Adheres to HIPAA regulations and all Orthopedic/front desk policies.</li><li> 
Performs other duties as assigned.</li></ul> 
Working Conditions:
Job Location/Working Conditions:<ul><li>
Normal office environment.</li><li>
Patient care setting.</li></ul>
Physical Effort:<ul><li>
Typically sitting at desk or table.</li><li>
Repetitive wrist, hand or finger movement.</li></ul>
Equipment:<ul><li>
Office equipment.</li></ul>
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.<h1 class="jobSectionHeader">
Required Qualifications</h1>
Education:
High school diploma or equivalent high school certification or combination of education and/or experience. 
Certifications/Professional Licenses:
The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role.
Basic Life Support - American Heart Association, Basic Life Support - American Red Cross 
Work Experience:
Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (3 Years) 
Skills:
Not Applicable 
Driver's License:
A driver's license is not required for this position.<h1 class="jobSectionHeader">
More About This Job</h1><h2 class="jobSectionHeader">
Required Qualifications:</h2><ul><li>
Basic Life Support certification must be obtained within one month of hire date.</li><li>
Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).</li></ul><h1 class="jobSectionHeader">
Preferred Qualifications</h1>
Education:
No additional education unless stated elsewhere in the job posting. 
Certifications/Professional Licenses:
No additional certification/professional licenses unless stated elsewhere in the job posting. 
Work Experience:
No additional work experience unless stated elsewhere in the job posting.
Skills:
Customer Service, Effective Written Communication, Epic EHR, Financial Information, Insurance, Interpersonal Communication, Interpersonal Relationships, Medical Billing and Coding, Medical Insurance Claims, Office Organization, Organizing, Professional Etiquette, Scheduling, Team Collaboration<h1 class="jobSectionHeader">
Grade</h1>
C06-H<h1 class="jobSectionHeader">
Salary Range</h1>
$17.34 - $25.40 / Hourly
The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.<h1 class="jobSectionHeader">
Questions</h1>
For frequently asked questions about the application process, please refer to our External Applicant FAQ.<h1 class="jobSectionHeader">
Accommodation</h1>
If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.
All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.<h1 class="jobSectionHeader">
Pre-Employment Screening</h1>
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.<h1 class="jobSectionHeader">
Benefits Statement</h1>
Personal<ul><li>
Up to 22 days of vacation, 10 recognized holidays, and sick time.</li><li>
Competitive health insurance packages with priority appointments and lower copays/coinsurance.</li><li>
Take advantage of our free Metro transit U-Pass for eligible employees.</li><li>
WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.</li></ul>
Wellness<ul><li>
Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!</li></ul>
Family<ul><li>
We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We&rsquo;ve got you covered.</li><li>
WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.</li></ul>
For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/<h1 class="jobSectionHeader">
EEO Statement</h1>
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University&rsquo;s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.</div>

Patient Billing/Services Representative II - Orthopedic Surgery

CommonSpirit Health

<div>Job Summary and Responsibilities<div> 
As our Billing Rep, you will help our patients and providers streamline the billing and insurance process so they can focus on patient care and financial well-being. 
 
Every day you will review and process patient accounts, insurance claims, and payment postings. You will be expected to ensure accurate and timely billing, follow up on denied claims, and maintain patient confidentiality. 
 
To be successful in this role, you must have strong attention to detail, knowledge of medical billing and coding, and experience with healthcare insurance.</div><div></div><div> 
Demonstrate a solid understanding of your role as an Accounts Receivable Representative II.
</div><ul><li>Read &amp; interpret invoice details
</li><li>Patient registration in IDX
</li><li>Rejection posting in IDX
</li><li>Knowledge of medical records systems
</li><li>Ability to navigate Insurance payer web sites
</li><li>Read &amp; interpret EOB's from various insurance carriers
</li><li>FSC knowledge
</li><li>Rules of FSC Flipping
</li><li>Rules of Charge Corrections</li><li>
Understanding of claim edits</li><li>
Resolve claim edits</li><li>
Ability to manage multiple expectations, tasks and deadlines effectively.</li><li>
Timely review of electronic communication to stay informed of changes that affect your position.</li><li>
Research and analyze account thoroughly to determine appropriate action(s) to be taken.</li><li>
Proactively organize and manage case load to ensure follow through on claims that did not reach resolution at time of initial processing.</li></ul> 

Job Requirements 
<ul><li>
High School Diploma or GED</li><li>
3 years experience working in healthcare Rev Cycle or a Professional Medical Office</li><li>
Knowledge of physician billing regulations</li><li>
Understanding of professional claims and billing procedures</li><li>
Knowledge of Federal and State regulations applicable to Government and Insurance Collections</li><li>
Excellent written and verbal communication skills</li><li>
Working knowledge of computers and demonstrated proficiency in using e-mail systems, Internet and MS office software applications with emphasis in Word and Excel</li></ul><div>
Preferred</div><ul><li>
Associates in Healthcare Administration or related field
</li><li>5 years experience working in healthcare Rev Cycle or a Professional Medical Office</li><li>
1 year experience with IDX Practice management system and Cerner EHR</li><li>
Knowledge of physician billing regulations.</li><li>
Understanding of professional claims and billing procedures</li><li>
Knowledge of Google Suite</li></ul>
Where You'll Work<div> 
Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.</div> 
Pay Range 
$24.00 - $30.31 /hour</div>

Billing Rep II

Blue Mountain Networks

<div>Company: Blue Mountain Networks 
Industry: Telecommunications (Internet and Phone Provider) 
Job Type: Full-Time 
About Us: Blue Mountain Networks is seeking dedicated, caring individuals with diverse experiences, perspectives, and cultures to provide exceptional and efficient customer service. This position supports the Sales &amp; Billing departments in customer service, to help drive activations across the variety of Blue Mountain Networks services, including internet and phone services. Blue Mountain Networks has built an internal call center to handle sales and billing inquiries and we are hiring full-time remote customer service representatives. The Customer Service team members work together to provide a concierge-level experience to BMN customers. 
In this role, you will provide the highest level of customer service to our subscribers. The ability to anticipate customer needs and implement solid solutions derived from multiple information sources is crucial to meeting and exceeding customer service objectives and communicating accurate information. This job requires attention-to-detail and the ability to multi-task, specifically across multiple departments and software. Communication and a positive and professional attitude are extremely important in this customer-facing role. 
When you join Blue Mountain Networks, you'll find numerous opportunities to stretch your talents, strive for new ideas and succeed professionally. Not only will you be working with a leader in the rural and independent broadband industry, but you will also work in a dynamic, team environment alongside other energized, talented individuals who inspire their teammates to push the envelope. Plus, you'll have all the resources and training needed to succeed. 
Job Summary: As a Customer Service Representative at Blue Mountain Networks, you will be the first point of contact for our customers. You will play a key role in handling inquiries related to sales, billing, and general customer service. This role demands a balance of excellent communication skills and a deep understanding of our products and services. Attention-to-detail and ability to efficiently multitask will be necessary in this role. 
Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and live chat.</li><li>Sell services to new and existing customers, upsell products and services wherever possible.</li><li>Provide information about company services, take orders, and process cancellations.</li><li>Manage and resolve customer complaints regarding billing issues. Strong understanding of debits and credits, as well as how to read a customer's transactions.</li><li>Update customer information in the customer database during and after each call.</li><li>Work with the management team to stay updated on knowledge of services and pricing/promotions and stay informed of any changes in company policies that affect customers.</li><li>Process payments, apply fees and handle billing inquiries with accuracy and efficiency.</li><li>Collaborate with the other customer service team members to resolve sales and billing issues faced by customers.</li><li>Handles disconnects and reconnects of services of customers with late payments.</li><li>Performs collection functions on delinquent accounts.</li><li>Processes customer payments.</li><li>Active listening and multi-tasking while on phone calls (the ability to listen to a customer on the phone and complete tasks on a computer at the same time)</li><li>Handle telephone calls and emails efficiently and professionally.</li><li>Exercises confidentiality in all areas of performance.</li><li>Interfaces effectively with each level of the organization in a professional manner and has ability to interact with all levels of management.</li><li>Anticipates problems and opportunities and provides options and resolutions.</li><li>Develops solutions for customers with a sense of urgency, always striving for one-call resolution.</li><li>Customer service skills and ability to adapt/respond to different types of characters.</li><li>Meet personal and team sales targets and call handling quotas.</li></ul> 
Qualifications:<ul><li>High school diploma or equivalent.</li><li>At least 2 years of customer service experience.</li><li>Bilingual preferred (Spanish-speaking)</li><li>Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.</li><li>Proven customer support experience or experience as a client service representative. Prior customer service experience and sales and billing experience is a plus.</li><li>Strong phone contact handling skills</li><li>Be dependable and reliable having the ability to work a flexible schedule that changes as the business changes, which may include nights, weekends, and holidays.</li><li>Familiarity with CRM systems and practices. Strong computer skills, ability to type quickly and accurately, navigating multiple screens.</li><li>Familiarity with the broadband, telecommunications, and technology markets</li><li>Excellent verbal and written communication skills.</li><li>Ability to multi-task, prioritize, and manage time effectively. Completing tasks on time.</li></ul> 
What We Offer:<ul><li>Competitive hourly pay and benefits package.</li><li>Overtime eligible when company need permits.</li><li>Opportunities for professional development and career growth.</li><li>A dynamic and supportive work environment.</li></ul> 
Benefits:<ul><li>401k</li><li>401k Matching</li><li>Medical Insurance</li><li>Dental Insurance</li><li>Vision Insurance</li><li>Paid Sick Time</li><li>Paid Time Off</li></ul> 
Blue Mountain Networks LLC is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit, and business need.</div>

Customer Service Rep

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