billing support specialist

Kids on the Move

<div>For 40 years, Kids on the Move has been a cornerstone of support for families and children across Utah. We've built a legacy based on genuine care, collaboration, and a commitment to continuous improvement in the services we provide. Our team is dedicated to empowering families, and we pride ourselves on creating a supportive environment where both staff and families grow together. The impact we've had on the community over these four decades speaks to our mission of creating lasting, positive change for children and their families.

As a Client Records &amp; Billing Support Specialist, you&rsquo;ll be part of a collaborative team that plays a critical role behind the scenes in supporting the services we provide to children and families. This role is responsible for maintaining accurate and organized client records, while also supporting billing processes and assisting with authorization workflows.

This position is a great fit for someone who is highly detail-oriented, organized, and interested in healthcare administration, insurance processes, and supporting team operations. You&rsquo;ll work closely with team members across billing, authorization, and intake to help ensure processes run smoothly and efficiently.

Join our team at Kids on the Move and help us continue to empower families, one child at a time.
<h3 class="jobSectionHeader">
Requirements &amp; Responsibilities</h3><ul>
<li>Maintain accurate and up-to-date client records within internal systems</li>
<li>Audit files for completeness and compliance and coordinate document collection as needed</li>
<li>Ensure proper organization and accessibility of client records and documentation</li>
<li>Assist with insurance verification and perform ongoing eligibility and benefit checks, including routine Medicaid verification</li>
<li>Support claims tracking, follow-up, and payment posting processes</li>
<li>Help monitor aging reports and flag claims requiring follow-up</li>
<li>Assist with preparation, submission, and tracking of authorizations</li>
<li>Maintain accurate records of authorization timelines, renewals, and documentation</li>
<li>Provide cross-functional support across billing, authorization, and intake workflows</li>
<li>Assist with maintaining tracking tools and internal documentation</li>
<li>Communicate professionally with insurance representatives, staff, and families</li>
<li>Ensure compliance with HIPAA, payer requirements, and organizational policies</li>
</ul><h3 class="jobSectionHeader">Qualifications</h3><div>

Required:
<ul>
<li>High school diploma or equivalent</li>
<li>1&ndash;2 years of experience in healthcare administration, insurance, billing, or related field</li>
<li>Working knowledge of medical insurance terminology and processes</li>
<li>Strong organizational skills and attention to detail</li>
<li>Proficiency in Microsoft Office (Word, Excel, Outlook)</li>
<li>Effective written and verbal communication skills</li>
</ul>
Preferred:
<ul>
<li>Experience with EMR systems, billing platforms, or clearinghouse tools</li>
<li>Bilingual in Spanish</li>
</ul></div><h3 class="jobSectionHeader">Schedule</h3><div>
<ul><li>Full-time, Monday&ndash;Friday</li>
<li>Standard business hours with some flexibility as needed</li>
<li>Hybrid/remote eligible, with occasional travel to the Orem office</li>
</ul></div><h3 class="jobSectionHeader">Benefits</h3><div>
<ul><li>Comprehensive health, dental, and vision insurance</li>
<li>Paid time off and holiday pay</li>
<li>401(k) with employer match</li>
<li>Opportunities for growth and cross-training within Revenue Services</li>
<li>Supportive, team-oriented work environment</li>
</ul>
</div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div>

Client Records & Billing Support Specialist

State of Illinois

<div>Job Requisition ID: 54385 
BPIS: 03446 &amp; 11758
Opening Date: 03/19/2026 
Closing Date: 04/02/2026 
Agency: Department of Healthcare and Family Services 
Class Title: MEDICAL ASSIST CONSULTANT II - 26502 
Skill Option: None 
Bilingual Option: None 
Salary: Anticipated starting salary $5384/month / Full salary range $5,384 - $7,631/month 
Job Type: Salaried 
Category: Full Time 
County: Sangamon 
Number of Vacancies: 2 
Bargaining Unit Code: RC062 Technical Employees, AFSCME 
Merit Comp Code: 
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position. 
All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered. 
Why Work for Illinois?
Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you&rsquo;re helping to improve schools, protect our natural resources, or support families in need, you&rsquo;re part of something bigger&mdash;something that touches the lives of every person who calls Illinois home.
No matter what state career you&rsquo;re looking for, we offer jobs that fit your life and your schedule&mdash;flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois. 
Position Overview:<div> 
The Department of Healthcare and Family Services, Medical Programs/Bureau of Professional and Ancillary Services is seeking to hire a motivated candidate to serve as Prior Approval Specialist. Under the direction of the Prior Approval and Customer Relations/Special Case Programs managers, this position conducts professional work in the interpretation of Department policies, procedures, instructions, in the prior approval process for durable medical equipment and specialized medical services. This position will provide a current status of prior, approval requests within the MMIS database to providers of these services.</div><div></div><div> 
The ideal candidate will possess strong communication skills, confidence, the ability to thrive in high volume and fast paced environment, and problem-solving skills to ensure operations are running effectively.</div><div></div> 
HFS values employees with different backgrounds, life experiences, and talents.<div> 
Employees receive a robust benefit package including:</div><ul><li>
Monday-Friday work schedule</li><li>
Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.)</li><li>
Health, Life, Vision, and Dental Insurance</li><li>
Pension Plan</li><li>
Paid Parental Leave</li><li>
Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)</li><li>
Employees earn (12) paid Sick Days annually.</li><li>
New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.</li><li>
Employees earn (3) paid Personal Days annually.</li><li>
(13-14) paid holidays annually (based on start date)</li></ul><div></div><div> 
If you are seeking a new opportunity, and this position appeals to you, please apply today!</div><div></div> 
At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained. 
HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion. We welcome and value employees with different backgrounds, life experiences, and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. HFS is an equal opportunity employer.<div><div><div><h2 class="jobSectionHeader">
Essential Functions</h2></div><div><ul><li>
Under direction, serves as a Prior Approval Specialist and conducts professional work in the interpretation of Department policies, procedures, instructions, and other related aspects regarding the Prior Approval process for durable medical equipment and specialized medical services</li><li>
Responds to telephone and/or written correspondence to/from medical vendors, agency staff, and the general public regarding inquiries, complaints, and requests for information and assistance</li><li>
Researches and analyzes prior approval requests submitted by medical providers to determine action for entering prior approvals</li><li>
Stays up to date on policy and procedure changes</li><li>
Attends meetings</li><li>
Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Minimum Qualifications</h2></div><div><ul><li>
Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college with courses in medical social work</li><li>
Requires two (2) years professional experience in fields related to medical social work</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Preferred Qualifications</h2></div><div><ul><li>
Licensure in one of the following specialties: Registered Nurse, Speech-Language Pathologist, Respiratory Therapist, Physical Therapist, or Occupational Therapist</li><li>
Three (3) years of experience working with medical terminology</li><li>
One (1) year of experience working with federal, state and local legislation and agency requirements pertinent to public assistance, medical care and rehabilitation assistance</li><li>
One (1) year of experience providing consultation and instruction related to professional and medical social casework</li><li>
One (1) year of experience providing customer service to medical provider offices on behalf of a payer</li><li>
One (1) year of experience addressing policies and procedural inquiries from providers, interest groups and the general public</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Conditions of Employment</h2></div><div><ul><li>
Requires completion of a background check and self-disclosure of criminal history</li><li>
Requires the ability to utilize and maintain state issued equipment such as a laptop</li><li>
The conditions of employment listed her are incorporated and related to any of the job duties as listed in the job description</li></ul></div></div></div>
Work Hours: Monday - Firday 8:30am - 5:00pm 
Headquarter Location: 201 S Grand Ave E, Springfield, Illinois, 62704 
Work County: Sangamon 
Agency Contact: HFS.DMPApps@illinois.gov 
Posting Group: Health Services 
This position DOES NOT contain &ldquo;Specialized Skills&rdquo; (as that term is used in CBAs). 
APPLICATION INSTRUCTIONS
Use the &ldquo;Apply&rdquo; button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees &ndash; a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the &ldquo;View Profile&rdquo; link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com &ndash; click &ldquo;Application Procedures&rdquo; in the footer of every page of the website. 
The main form of communication will be through email. Please check your &ldquo;junk mail&rdquo;, &ldquo;spam&rdquo;, or &ldquo;other&rdquo; folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:<ul><li>
donotreply@SIL-P1.ns2cloud.com</li><li>
systems@SIL-P1.ns2cloud.com</li></ul></div>

Billing & Claims Support Specialist (Medical Assistance Consultant II)

PsychPlus

<div>
 
 
 Why PsychPlus?
 
 
 
 The current delivery model for mental health care is broken in this country. PsychPlus set out on a mission to reimagine how mental health care is delivered to folks who need it. Our goal is to provide a digital-first, modern approach to psychiatry and therapy. We provide care both in-person at our offices across Texas and virtually so our patients can be seen at their convenience. Through a combination of exceptional medical and psychological care and best-in-class technology, we provide an unparalleled approach that serves our patients&rsquo; needs in an integrated way. Join us in our mission to ensure that every person has access to affordable and accessible mental health care.
 
 
 
 
 
 
 PsychPlus is seeking a Patient Billing Support Specialist
 
 to join our growing team. We are looking for someone with excellent communication skills and a solid understanding of medical billing&mdash;preferably in the mental health field&mdash;to support our patients and ensure a smooth billing experience.
 
 
 
 Shift:
 
 US Time Zone
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Professionally handle patient calls and voicemails, responding promptly
 </li>
 <li>
 Assist patients with billing inquiries and payment-related questions
 </li>
 <li>
 Provide clear explanations of mental health billing and insurance processes
 </li>
 <li>
 Accurately document and manage patient interactions within the billing system
 </li>
 <li>
 Collaborate with internal teams to ensure efficient resolution of patient concerns
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Excellent English communication skills (verbal &amp; written)
 </li>
 <li>
 Strong understanding of medical billing (experience with mental health billing highly preferred)
 </li>
 <li>
 Experience handling patient calls or voicemails in a healthcare setting
 </li>
 <li>
 Familiarity with Collaborate MD (CMD) billing software
 </li>
 <li>
 Ability to work in a fast-paced, patient-focused environment
 </li>
 </ul>
 
 
 
 
 
 Perks
 
 
 
 Our mentality is to find the best, attract the best, and pay the best talent&mdash;which is why we prioritize quality over quantity of hires. While we offer zero-stress medical, dental, and vision coverage, competitive salaries, and a generous PTO policy, we're way more excited to tell you about a few "perks&rdquo; that are unique to Psychplus. We&rsquo;ve spent time thinking through what it means to be a modern mental health company and how we can better align these additional perks with our mission and values
 
 
 
</div>

Patient Billing Support (CSR)

FundView

<div>About Us
FundView is a modern, cloud-based ERP platform built specifically for local governments with populations under 50,000. Hundreds of cities, towns, and counties rely on FundView to replace outdated legacy systems and move beyond spreadsheets or generic accounting tools that were not purpose-built for local governments.
The integrated SaaS suite includes finance, utility billing, payroll, permitting, code enforcement, municipal court, and citizen services &ndash; giving local governments enterprise-grade software capability without added complexity.
With a mission to make government work easier, FundView delivers intuitive software, fast onboarding, and responsive support so local governments can operate more efficiently and serve their communities with confidence.
About the Role
We are seeking a detail-oriented and customer-focused Customer Support Specialist with hands-on experience supporting Utility Billing operations through software solutions. In this role, you will support our municipal clients as they manage customer accounts, meter readings, billing cycles, payments, adjustments, and service-related workflows using our B2B SaaS platform.
You'll be a trusted resource for utility clerks and billing staff, helping them troubleshoot billing issues, maintain accurate customer and usage data, and ensure timely and accurate utility billing for residents and businesses.
You'll work directly with customers and our product team to ensure timely resolution of utility billing&ndash;related support requests.
Key Responsibilities
<ul><li>Provide frontline support to municipal customers using Utility Billing features within our software via phone, email, and internal ticketing systems.</li></ul>
<ul><li>Troubleshoot utility billing&ndash;related issues including customer accounts, meter reads, usage calculations, billing cycles, rate structures, adjustments, credits, fees, and payment application.</li></ul>
<ul><li>Assist customers with common utility workflows such as move-ins/move-outs, final bills, delinquency processing, shutoffs, and service reconnections.</li></ul>
<ul><li>Educate users on product functionality, billing best practices, and system updates related to utility operations.</li></ul>
<ul><li>Collaborate with Product, Delivery, and QA teams to escalate and track complex billing issues and enhancement requests.</li></ul>
<ul><li>Maintain detailed case documentation and contribute to knowledge base articles, FAQs, and support training materials.</li></ul>
<ul><li>Assist with onboarding and user training for new customers focused on Utility Billing setup and workflows.</li></ul>
<ul><li>Stay current on public-sector utility billing practices, compliance considerations, and customer service standards.</li></ul>
<ul><li>Identify recurring support trends and provide insights that help improve product functionality and customer experience.
</li></ul>Required Qualifications
<ul><li>Associate degree or equivalent experience in Utility Billing, Accounting, Finance, or a related field (Bachelor's degree preferred).</li></ul>
<ul><li>1&ndash;3 years of hands-on experience in Utility Billing operations using a municipal, government, or enterprise billing system.</li></ul>
<ul><li>Working knowledge of utility billing concepts such as rate structures, meter readings, usage calculations, billing cycles, adjustments, payments, and customer account management.</li></ul>
<ul><li>Strong analytical, communication, and troubleshooting skills.</li></ul>
<ul><li>Ability to translate technical and operational concepts into clear, user-friendly guidance.</li></ul>
<ul><li>Customer-first mindset with experience supporting external users or clients.</li></ul>
Preferred Qualifications
<ul><li>Experience in B2B SaaS customer support roles</li></ul>
<ul><li>Public sector or local government utility billing experience.</li></ul>
<ul><li>Familiarity with ticketing systems (e.g., Zendesk, Microsoft Dynamics 365).</li></ul>
<ul><li>Exposure to software implementation support, data conversion, or end-user training related to utility systems.</li></ul>
You'll Excel in This Role If You&hellip;
<ul><li>Enjoy helping users succeed with modern ERP/Financial software platforms.</li></ul>
<ul><li>Stay calm, patient, and solutions-focused when under pressure.</li></ul>
<ul><li>Bring curiosity, initiative, and a continuous improvement mindset - for yourself and the product.</li></ul>
Why Join Us
At FundView, we're passionate about delivering innovative solutions to help our clients in the public sector achieve their goals. You'll join a growing, highly collaborative team where your work directly impacts customer success and product evolution.</div>

Customer Support Specialist – Utility Billing (Public Sector SaaS)

Programmers Force (Private Limited)

Pay: $18.00 - $24.00 per hourJob description:Role OverviewThis position is ideal for individuals who enjoy structured, detail-oriented work and want to build a career in healthcare administration or revenue cycle operations. As an Insurance Verification and Eligibility Support team member, you will ensure that patient insurance coverage is accurately verified before services are billed.You will review insurance details, confirm eligibility through payer portals or phone verification when needed, and document key benefit information such as copays, deductibles, coinsurance, referral requirements, and authorization rules. When discrepancies or missing information arise, you will clearly flag issues and communicate next steps to billing teams or provider offices.Training will be provided on workflows, terminology, and payer-specific processes. This role offers a strong foundation in how accurate verification reduces billing errors and claim denials.This is an excellent entry-level opportunity for those interested in revenue cycle management, billing support, claims processing, patient accounts, or insurance operations, with growth potential into authorizations, denial management, or revenue cycle specialist roles.What You&rsquo;ll DoEligibility and Coverage Verification<ul><li>Verify patient insurance eligibility, effective dates, and active coverage</li><li>Confirm plan type, member and group details, and primary vs. secondary coverage</li><li>Identify coordination of benefits issues and document required corrections</li><li>Ensure coverage is verified prior to services whenever possible</li></ul>Benefits Investigation and Documentation<ul><li>Record benefit details including copays, deductibles, coinsurance, and out-of-pocket maximums</li><li>Confirm referral, authorization, or pre-certification requirements</li><li>Verify in-network vs. out-of-network status and any restrictions</li><li>Enter accurate information so teams can rely on your documentation</li></ul>Patient Account Updates<ul><li>Update patient accounts with verified insurance and benefit details</li><li>Ensure consistency across systems, documents, and payer portals</li><li>Maintain clear notes outlining verification steps and follow-ups</li></ul>Discrepancy Identification and Communication<ul><li>Identify issues such as inactive coverage, incorrect subscriber details, or missing authorizations</li><li>Communicate findings clearly with recommended next steps</li><li>Escalate urgent issues that could impact scheduling or claims</li></ul>Workflow Support and Compliance<ul><li>Follow verification processes and payer-specific guidelines</li><li>Track work using internal systems or simple trackers</li><li>Maintain strict confidentiality and comply with HIPAA standards</li></ul>What We&rsquo;re Looking ForWe are seeking someone dependable, organized, and comfortable with detail-focused work. You should be willing to learn insurance terminology and follow structured processes while maintaining high accuracy.Required Skills<ul><li>Strong attention to detail</li><li>Ability to learn and navigate systems and payer portals</li><li>Clear written communication</li><li>Ability to interpret insurance information</li><li>Ability to work independently in a remote environment</li></ul>Nice to Have (Not Required)<ul><li>Experience in insurance verification, billing, patient access, or admin work</li><li>Familiarity with revenue cycle terms (eligibility, benefits, authorizations, denials)</li><li>Experience using spreadsheets or trackers</li><li>Exposure to EHR or practice management systems</li></ul>Why You&rsquo;ll Love Working Here<ul><li>Fully remote role with structured onboarding</li><li>Hands-on training in real verification workflows</li><li>Direct impact on reducing claim denials</li><li>Supportive team environment with clear processes</li><li>Strong career growth opportunities in revenue cycle</li><li>Meaningful work that improves patient and provider experience</li></ul>Benefits<ul><li>Health and dental insurance</li><li>Vision care</li><li>Retirement plan with employer match</li><li>Life insurance and AD&amp;D</li><li>Short-term and long-term disability coverage</li><li>Employee Assistance Program (EAP/EFAP)</li><li>Paid time off (vacation, sick days, holidays)</li><li>Annual home office stipend</li></ul>Apply TodayIf you enjoy detail-oriented work and want to build a career in healthcare operations, apply today.You must also email your resume to: hr@jnrmedicalstaffingsolutions.comBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Disability insurance</li><li>Health insurance</li><li>Life insurance</li><li>Parental leave</li><li>Vision insurance</li></ul>Job Type: Full-timePay: $18.00 - $24.00 per hourApplication Question(s):<ul><li>Are you comfortable working in a full remote environment?</li><li>Do you have a reliable internet connection and a quiet workspace for a remote role?</li><li>Are you comfortable handling confidential patient information and following privacy requirements (HIPAA/PHIPA)?</li><li>Did you email your resume to hr@jnrmedicalstaffingsolutions.com?</li><li>Applicants who are selected will be contacted via email. However, we have received some reports of emails going to spam/junk. Please make sure to add &quot;hr@jnrmedicalstaffingsolutions.com&quot; to your safe sender list, as this is the only way selected applicants will be contacted.</li></ul>Work Location: Remote

Remote Administrator Assistant

Defense Holdings, Inc.

Defense Holdings, Inc. (DHi)
 Location: Hybrid (US)
 Employment Type: Full-Time
 Department: Finance
 Reports To: Billing Manager
 
Position Summary
 
Defense Holdings, Inc. (DHi) is seeking an Administrative Billing Support professional to assist with the billing department's day-to-day operations, ensuring timely and accurate invoicing. This position will support the billing process, help maintain financial records, and collaborate with internal teams to ensure seamless billing operations.
 
Key Responsibilities
 
Billing Support
 
<ul>
<li>Assist in preparing, reviewing, and sending invoices to clients.</li>
<li>Verify billing information for accuracy and compliance with contract terms.</li>
<li>Work closely with the finance team to resolve any billing discrepancies or issues.</li>
</ul>
Administrative Tasks
 
<ul>
<li>Maintain detailed records of all billing transactions.</li>
<li>Help with the preparation of financial reports and billing data.</li>
<li>Assist with administrative tasks related to finance and billing, including organizing files and documentation.</li>
</ul>
Client Communication
 
<ul>
<li>Act as the point of contact for client billing inquiries.</li>
<li>Work with clients to address any billing questions or issues.</li>
</ul>
Required Qualifications
 
<ul>
<li>Associate's degree in Accounting, Finance, or a related field.</li>
<li>2+ years of experience in billing or administrative support.</li>
<li>Proficiency in Microsoft Office Suite (Excel, Word).</li>
<li>Strong attention to detail and ability to work with financial data.</li>
</ul>
Preferred Qualifications
 
<ul>
<li>Experience in billing or accounting software.</li>
<li>Experience with government contracting billing procedures.</li>
</ul>
Core Competencies
 
<ul>
<li>Attention to Detail: Ability to process financial transactions accurately and efficiently.</li>
<li>Communication: Strong communication skills to interact with clients and resolve issues.</li>
<li>Organization: Ability to manage and maintain organized financial records.</li>
</ul>
Work Environment
 
<ul>
<li>Professional office environment (or hybrid/remote if applicable).</li>
<li>Occasional travel may be required.</li>
</ul>
Compensation & Benefits
 
Defense Holdings, Inc. (DHi) offers a competitive compensation package including:
 
<ul>
<li>Competitive base salary (commensurate with experience)</li>
<li>Medical, Dental, and Vision Insurance</li>
<li>401(k) with company match</li>
<li>Paid Time Off (PTO) and Holidays</li>
<li>Life and Disability Insurance</li>
<li>Professional development opportunities</li>
</ul>
Equal Opportunity Employer Statement
 
Defense Holdings, Inc. (DHi) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics in accordance with applicable laws.

Administrative Billing Support

Physicians Revenue Group

Key Responsibilities<ul><li>Handle inbound and outbound calls with Spanish-speaking patients.</li><li>Assist patients with billing inquiries, payment information, and claim status.</li><li>Provide clear explanations of medical bills, insurance coverage, and payment options.</li><li>Coordinate with clients and internal billing teams to resolve patient concerns.</li><li>Maintain accurate call records and patient interaction notes in the system.</li><li>Follow company protocols while maintaining patient confidentiality (HIPAA compliance).</li><li>Escalate complex issues to the relevant department when necessary.</li><li>Ensure high-quality customer service and patient satisfaction.</li></ul>Requirements<ul><li>Fluent in Spanish and English (verbal communication required).</li><li>Prior experience in customer support, call center, or medical billing is preferred.</li><li>Strong communication and problem-solving skills.</li><li>Basic understanding of medical billing processes is a plus.</li><li>Ability to handle patient queries with professionalism and empathy.</li><li>Good computer and documentation skills.</li></ul>Preferred Skills<ul><li>Experience in US healthcare / medical billing industry.</li><li>Familiarity with insurance claims, AR, or patient billing.</li><li>Experience using CRM or billing software.</li></ul>Work Location: In person

Spanish Caller

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