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bmc helix process itsm analyst workflow engineer remote

Muller's Solutions

<div>M&uuml;ller's Solutions, a forward-thinking technology consulting firm, is seeking a knowledgeable Helix Process &amp; ITSM Analyst / Workflow Engineer to join our dynamic team. With a strong commitment to delivering exceptional IT service management solutions and optimizing business processes, M&uuml;ller's Solutions supports organizations in achieving operational excellence and improved service delivery across various sectors.
In this role, you will focus on analyzing, designing, and implementing workflows and processes within the Helix ITSM platform. Your expertise will play a crucial role in enhancing the functionality and user experience of our IT service management tools, ensuring effective alignment with business objectives and best practices.
Key Responsibilities:<ul>
<li>Analyze current processes and workflows within the Helix ITSM platform to identify areas for improvement and optimization.</li>
<li>Design and implement efficient workflows to streamline IT service management processes, enhancing overall productivity.</li>
<li>Collaborate with stakeholders to gather requirements and ensure solutions align with organizational needs.</li>
<li>Conduct training sessions and develop documentation to support users in leveraging workflow tools effectively.</li>
<li>Monitor and evaluate the performance of implemented workflows, making adjustments and improvements as necessary.</li>
<li>Stay up to date with the latest industry trends, technologies, and best practices related to ITSM.</li>
</ul>Requirements<ul>
<li>Bachelor's degree in Computer Science, Information Systems, or a related field.</li>
<li>3-5 years of experience in IT service management, specifically with Helix or similar ITSM platforms.</li>
<li>Strong understanding of workflow design, process mapping, and optimization techniques.</li>
<li>Proficient in analyzing business requirements and translating them into technical specifications.</li>
<li>Excellent communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders.</li>
<li>Proven problem-solving skills and a proactive approach to identifying and resolving issues.</li>
<li>Ability to work collaboratively in a fast-paced, team-oriented environment.</li>
<li>Certifications in ITIL or other ITSM methodologies are a plus.</li>
</ul>Benefits
Why Join Us:
Opportunity to work with a talented and passionate team.
Competitive salary and benefits package.
Exciting projects and innovative work environment.</div>

BMC Helix Process & ITSM Analyst / Workflow Engineer-Remote

Müller's Solutions

<div>
 M&uuml;ller's Solutions is seeking a dedicated Helix Support / Technical Support Analyst to join our remote team. In this role, you will provide exceptional technical support for Helix environments, assisting clients in troubleshooting and resolving issues related to version control, software deployments, and integration processes. You will collaborate with both customers and internal teams to ensure that Helix is used efficiently and effectively, while also contributing to ongoing improvements in our support processes.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Provide first-level technical support for Helix users, addressing inquiries and resolving issues in a timely manner
 </li>
 <li>
 Troubleshoot and diagnose problems related to Helix Core, including configuration, integration, and performance issues
 </li>
 <li>
 Assist in the onboarding and training of clients on Helix functionalities and best practices
 </li>
 <li>
 Document technical issues and solutions in detail to create a knowledge base for internal and customer use
 </li>
 <li>
 Collaborate with development and DevOps teams to understand client needs and implement effective solutions
 </li>
 <li>
 Stay current on Helix product updates and enhancements, effectively communicating changes to clients
 </li>
 <li>
 Participate in continuous improvement initiatives to refine support processes and tools
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Requirements:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Information Technology, or a related field
 </li>
 <li>
 2-4 years of experience in technical support, preferably in a software or version control environment
 </li>
 <li>
 Strong knowledge of Helix Core and experience with version control systems
 </li>
 <li>
 Excellent problem-solving skills and the ability to articulate technical concepts to non-technical users
 </li>
 <li>
 Experience with scripting or automation tools to support troubleshooting efforts is a plus
 </li>
 <li>
 Strong communication skills and ability to work well in a remote team environment
 </li>
 <li>
 Customer-focused mindset with a commitment to providing exceptional support
 
 
 </li>
 </ul>
 
 Preferred Qualifications:
 
 
 
 <ul>
 <li>
 Experience with CI/CD processes and tools
 </li>
 <li>
 Familiarity with other version control systems (e.g., Git, SVN) and software development methodologies
 </li>
 <li>
 Previous experience in a remote support role or IT service management
 </li>
 <li>
 Relevant certifications in IT support or Helix administration are advantageous
 </li>
 <li>
 Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 Why Join Us:
 
 
 Opportunity to work with a talented and passionate team.
 
 
 Competitive salary and benefits package.
 
 
 Exciting projects and innovative work environment.
</div>

BMC Helix Support / Technical Support Analyst-Remote

<div>M&uuml;ller's Solutions is seeking a dedicated Helix Support / Technical Support Analyst to join our remote team. In this role, you will provide exceptional technical support for Helix environments, assisting clients in troubleshooting and resolving issues related to version control, software deployments, and integration processes. You will collaborate with both customers and internal teams to ensure that Helix is used efficiently and effectively, while also contributing to ongoing improvements in our support processes. 
Key Responsibilities:<ul>
<li>Provide first-level technical support for Helix users, addressing inquiries and resolving issues in a timely manner.</li>
<li>Troubleshoot and diagnose problems related to Helix Core, including configuration, integration, and performance issues.</li>
<li>Assist in the onboarding and training of clients on Helix functionalities and best practices.</li>
<li>Document technical issues and solutions in detail to create a knowledge base for internal and customer use.</li>
<li>Collaborate with development and DevOps teams to understand client needs and implement effective solutions.</li>
<li>Stay current on Helix product updates and enhancements, effectively communicating changes to clients.</li>
<li>Participate in continuous improvement initiatives to refine support processes and tools.</li>
</ul>Requirements
Requirements:<ul>
<li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li>
<li>2-4 years of experience in technical support, preferably in a software or version control environment.</li>
<li>Strong knowledge of Helix Core and experience with version control systems.</li>
<li>Excellent problem-solving skills and the ability to articulate technical concepts to non-technical users.</li>
<li>Experience with scripting or automation tools to support troubleshooting efforts is a plus.</li>
<li>Strong communication skills and ability to work well in a remote team environment.</li>
<li>Customer-focused mindset with a commitment to providing exceptional support.</li>
</ul>Preferred Qualifications:<ul>
<li>Experience with CI/CD processes and tools.</li>
<li>Familiarity with other version control systems (e.g., Git, SVN) and software development methodologies.</li>
<li>Previous experience in a remote support role or IT service management.</li>
<li>Relevant certifications in IT support or Helix administration are advantageous.</li>
<li>Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.</li>
</ul>Benefits
Why Join Us:
Opportunity to work with a talented and passionate team.
Competitive salary and benefits package.
Exciting projects and innovative work environment.</div>

<div>
 M&uuml;ller's Solutions is looking for a skilled Helix Consultant / Solution Architect to join our remote team. In this role, you will leverage your expertise in the Helix platform to design, implement, and optimize solutions that meet our clients' needs. You will work closely with clients to understand their business requirements and translate them into effective technical solutions that enhance operational efficiency and drive innovation.
 
 
 As a Helix Consultant / Solution Architect, you will play a key role in guiding the architecture and direction of projects, ensuring that the solutions are scalable, secure, and aligned with best practices.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Collaborate with clients to gather and analyze requirements for Helix-based solutions
 </li>
 <li>
 Design, implement, and customize Helix solutions tailored to meet specific business needs
 </li>
 <li>
 Develop and maintain architectural documentation and best practices for Helix implementations
 </li>
 <li>
 Provide leadership and guidance to project teams throughout the software development lifecycle
 </li>
 <li>
 Conduct system testing and quality assurance to ensure solution effectiveness and reliability
 </li>
 <li>
 Stay updated on Helix platform enhancements and industry trends to ensure the best solutions for clients
 </li>
 <li>
 Facilitate training and workshops for clients to maximize the benefits of their Helix solutions
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Requirements:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Information Technology, or a related field
 </li>
 <li>
 Minimum of 5 years of experience as a Consultant or Solution Architect with a focus on Helix solutions
 </li>
 <li>
 Strong knowledge of the Helix platform, its architecture, and its application capabilities
 </li>
 <li>
 Experience in designing and implementing client-centric solutions that solve complex business challenges
 </li>
 <li>
 Proficient in software development methodologies and tools relevant to Helix
 </li>
 <li>
 Excellent analytical and problem-solving skills
 </li>
 <li>
 Strong communication and presentation skills, with the ability to engage effectively with clients and team members
 </li>
 <li>
 Ability to work independently and remotely while managing multiple projects simultaneously
 </li>
 <li>
 Relevant Helix certifications are a plus
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 Why Join Us:
 
 
 Opportunity to work with a talented and passionate team.
 
 
 Competitive salary and benefits package.
 
 
 Exciting projects and innovative work environment.
</div>

BMC Helix Consultant / Solution Architect-Remote

<div>M&uuml;ller's Solutions is looking for a skilled Helix Consultant / Solution Architect to join our remote team. In this role, you will leverage your expertise in the Helix platform to design, implement, and optimize solutions that meet our clients' needs. You will work closely with clients to understand their business requirements and translate them into effective technical solutions that enhance operational efficiency and drive innovation.
As a Helix Consultant / Solution Architect, you will play a key role in guiding the architecture and direction of projects, ensuring that the solutions are scalable, secure, and aligned with best practices.<h3 class="jobSectionHeader">
Key Responsibilities:</h3><ul>
<li>Collaborate with clients to gather and analyze requirements for Helix-based solutions.</li>
<li>Design, implement, and customize Helix solutions tailored to meet specific business needs.</li>
<li>Develop and maintain architectural documentation and best practices for Helix implementations.</li>
<li>Provide leadership and guidance to project teams throughout the software development lifecycle.</li>
<li>Conduct system testing and quality assurance to ensure solution effectiveness and reliability.</li>
<li>Stay updated on Helix platform enhancements and industry trends to ensure the best solutions for clients.</li>
<li>Facilitate training and workshops for clients to maximize the benefits of their Helix solutions.</li>
</ul>Requirements<h3 class="jobSectionHeader">
Requirements:</h3><ul>
<li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li>
<li>Minimum of 5 years of experience as a Consultant or Solution Architect with a focus on Helix solutions.</li>
<li>Strong knowledge of the Helix platform, its architecture, and its application capabilities.</li>
<li>Experience in designing and implementing client-centric solutions that solve complex business challenges.</li>
<li>Proficient in software development methodologies and tools relevant to Helix.</li>
<li>Excellent analytical and problem-solving skills.</li>
<li>Strong communication and presentation skills, with the ability to engage effectively with clients and team members.</li>
<li>Ability to work independently and remotely while managing multiple projects simultaneously.</li>
<li>Relevant Helix certifications are a plus.</li>
</ul>Benefits
Why Join Us:
Opportunity to work with a talented and passionate team.
Competitive salary and benefits package.
Exciting projects and innovative work environment.</div>

<div>M&uuml;ller's Solutions is seeking a skilled Helix Integration / Automation Specialist to join our team in a remote capacity. In this role, you will be responsible for designing, developing, and implementing automation solutions using Helix integration tools. You will work closely with clients and internal teams to enhance operational efficiency through innovative automation strategies and seamless integration of systems. 
Responsibilities:<ul>
<li>Design and implement integration solutions using Helix, ensuring efficient data flow between systems.</li>
<li>Develop automation workflows to enhance productivity and operational processes.</li>
<li>Collaboration with clients to gather requirements and translate them into technical solutions.</li>
<li>Monitor and troubleshoot integration issues to ensure optimal performance and reliability.</li>
<li>Document integration processes, workflows, and best practices for future reference.</li>
<li>Stay up-to-date with the latest Helix features and integration technologies.</li>
</ul>Requirements
Requirements:<ul>
<li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li>
<li>Minimum of 3 years of experience in integration or automation roles, with hands-on experience using Helix.</li>
<li>Strong understanding of integration concepts, methodologies, and tools.</li>
<li>Experience in developing automation workflows and scripts.</li>
<li>Proficiency in relevant programming languages (e.g., Python, Java, or similar).</li>
<li>Knowledge of RESTful APIs and web services.</li>
<li>Excellent analytical and problem-solving skills.</li>
<li>Strong communication skills to effectively collaborate with clients and team members.</li>
<li>Ability to work independently in a remote environment and manage multiple projects.</li>
<li>Familiarity with cloud platforms and services is a plus.</li>
</ul>Benefits
Why Join Us:
Opportunity to work with a talented and passionate team.
Competitive salary and benefits package.
Exciting projects and innovative work environment.</div>

BMC Helix Integration / Automation Specialist-Remote

<div>
 M&uuml;ller's Solutions is seeking a skilled Helix Developer to join our progressive development team. In this role, you will be responsible for creating, configuring, and customizing Helix environments to meet specific business needs. As a Helix Developer, you will work closely with stakeholders to understand requirements and develop efficient solutions leveraging the Helix platform.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Design, develop, and maintain applications on the Helix platform
 </li>
 <li>
 Implement and customize Helix features, ensuring alignment with business requirements
 </li>
 <li>
 Collaborate with cross-functional teams to gather and analyze project requirements
 </li>
 <li>
 Write clean, maintainable code, adhering to best practices and coding standards
 </li>
 <li>
 Troubleshoot and debug existing applications to optimize performance and functionality
 </li>
 <li>
 Participate in code reviews and provide constructive feedback to team members
 </li>
 <li>
 Stay updated with the latest Helix developments and industry trends
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Requirements:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Software Engineering, or a related field
 </li>
 <li>
 Proven experience as a Helix Developer or similar role
 </li>
 <li>
 Strong understanding of Helix architecture, features, and capabilities
 </li>
 <li>
 Experience with relevant programming languages (e.g., C#, Java, JavaScript) and web technologies (HTML, CSS)
 </li>
 <li>
 Knowledge of databases (SQL Server, MySQL, etc.) and experience with writing complex queries
 </li>
 <li>
 Familiarity with version control systems, preferably Git
 </li>
 <li>
 Excellent problem-solving skills and attention to detail
 </li>
 <li>
 Strong communication and teamwork abilities to successfully collaborate with various stakeholders
 
 
 </li>
 </ul>
 
 Additional Qualifications:
 
 
 
 <ul>
 <li>
 Experience with application development frameworks and methodologies
 </li>
 <li>
 Familiarity with Agile software development practices
 </li>
 <li>
 Experience in performance tuning and optimization of applications
 </li>
 <li>
 Ability to work independently and adapt to changing project requirements
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 Why Join Us:
 
 
 Opportunity to work with a talented and passionate team.
 
 
 Competitive salary and benefits package.
 
 
 Exciting projects and innovative work environment.
</div>

BMC Helix Developer-Remote

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