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booking agent

Accor Group

Job Title
Hotel Reservations Agent   Accor Group   Dubai, UAE
Job Description
Hotel Reservations Agent   Accor Group   Dubai, UAE<br> <br>Role Summary<br>Join Accor in Dubai as a Hotel Reservations Agent, where you will handle guest booking requests, manage room availability, and ensure every reservation is processed with accuracy and attention to detail. You will serve as the first point of contact for potential guests, delivering a professional and personalized booking experience while supporting Front Office operations when needed.<br> <br>Job Details<br>Location: UAE<br>Location City: Dubai<br>Industry: Hospitality / Travel<br>Function: Reservations / Front Office<br>Salary: 4000 6000 monthly (Market estimated)<br>Gender: Any<br>Candidate Nationality: Any<br>Candidate Preferred Location: Any<br>Job Type: Full Time<br> <br>What You ll Do<br>Respond promptly to telephone and email reservation requests, confirming details in line with hotel standards.<br>Check room and rate availability and accept or decline bookings based on capacity.<br>Review next-day reservations for accuracy, ensuring all guest details and special requests are in place.<br>Maintain full knowledge of all room types, rates, amenities, and hotel facilities.<br>Record and verify vouchers or guarantee letters, following up to ensure receipt before guest arrival.<br>Monitor email correspondence and ensure all booking data is complete and accurate.<br>Stay updated on current rates, special packages, and promotions.<br>Apply standardized wording in reservation notes and communicate updates to relevant departments.<br>Assist the Front Office as a Guest Service Agent when required, including handling cash floats.<br>Ensure guest registration cards are accurately completed and profiles updated in the PMS.<br>Seek approval from management for any rebates or discounts related to guest disputes.<br>Perform additional tasks as assigned by the department head.<br> <br>Ideal Profile<br>Previous hotel reservations and front office experience.<br>Familiarity with Hotel PMS systems.<br>Strong attention to detail and organizational skills.<br>Excellent communication and customer service abilities.<br>Ability to work flexible shifts, including weekends and holidays.<br> <br>Why Join Us<br>As part of Accor, you ll access global career opportunities, exclusive employee benefits, and extensive training programs. You will join a culture built on respect, diversity, and a passion for delivering world-class hospitality.<br> <br>About the Company<br>Accor is a global leader in hospitality, operating over 5,000 hotels and residences across 110 countries. With a portfolio of more than 40 brands, Accor offers career growth, training opportunities, and the chance to be part of an inclusive and innovative hospitality group committed to excellence and sustainability.
Post Details

Hotel Reservations Agent Accor Group Dubai, UAE

Jungle Beige Advertising

<p><b>Job Description:</b></p><p>Dubai Marine is looking for a motivated and detail-oriented <b>Reservation Agent</b> to join our team. The ideal candidate will assist in managing hotel and travel bookings, ensuring smooth coordination, timely responses, and excellent service for clients across all the markets. This role is perfect for someone eager to grow in the travel and hospitality industry while delivering exceptional customer support.</p><p><b>Key Responsibilities:</b></p><ul><li>Assist in handling hotel and service reservations accurately and efficiently.</li><li>Respond promptly to client inquiries via email, WhatsApp, and phone.</li><li>Support senior reservation agents in managing booking requests and confirmations.</li><li>Ensure all reservation details are correctly recorded and updated in the system.</li><li>Maintain clear communication with suppliers, hotels, and clients to ensure smooth operations.</li><li>Follow company procedures for reservation handling and client communication.</li><li>Provide excellent customer service by resolving basic queries and escalating complex cases when necessary.</li></ul><p><b>Required Skills and Qualifications:</b></p><ul><li>Minimum <b>1 to 2 year</b> of experience in a <b>hotel reservation department</b> within the UAE.</li><li>Basic understanding of both <b>offline and online reservation systems.</b></li><li>Strong communication and organizational skills.</li><li>Attention to detail and ability to multitask in a fast-paced environment.</li><li>Proficient in Microsoft Office and email communication.</li><li>Customer-oriented mindset with a positive and professional attitude.</li></ul><p>Job Type: Full-time</p><p>We believe in fostering a positive, dynamic environment where everyone has the chance to grow and succeed. As part of our team, you&rsquo;ll enjoy:</p><ul><li>A competitive salary.</li><li>Accommodation, Transportation, Meal and Medical Insurance.</li></ul><p>Job Type: Full-time</p>

Reservation Agent

One&Only One Za’abeel

<div></div><div><div>Reservations Agent, One &amp; Only One Za'abeel<br>
(16762)</div><br>
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<div>At One&amp;Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests&rsquo; stay to bring their dreams and desires to life. With an atmosphere that&rsquo;s chic but wonderfully unstuffy&trade;, and a team who are meticulous but warm, we seek to exceed our guests&rsquo; expectations at every possible turn.</div><br>
<div><br>
Behold the dawn of a new, all-encompassing resort experience in Dubai &ndash; One&amp;Only One Za&rsquo;abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest&rsquo;s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it&rsquo;s our passion.</div><br>
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<div><div><b>About The Role</b></div>
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<div><ul><li><div>Provide comprehensive and quality customer care by applying technical knowledge and procedures about room reservation when servicing internal and external guest queries.</div>
</li>
</ul></div><div><ul><li><div>Answer every call with confidence, in a polite and friendly manner which is in accordance with Forbes standards.</div>
</li>
</ul></div><div><ul><li><div>Sells effectively while on a call using upselling and cross-selling techniques that will generate revenue.</div>
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</ul></div><div><ul><li><div>Reply to email inquiries accurately regarding availability, rates, and services.</div>
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</ul></div><div><ul><li><div>Process booking requests from direct guests and non-contracted travel agencies based on the current availability and rate structure of the rooms or restaurants.</div>
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</ul></div><div><ul><li><div>Process booking requests from groups, corporate and wholesale contracted travel partners which is aligned on their exclusive contract and selling strategies.</div>
</li>
</ul></div><div><ul><li><div>Process VIP bookings from Executive office.</div>
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</ul></div></div><div><div><ul><li><div>Precisely update bookings interfacing from Synxis.</div>
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</ul></div><div><ul><li><div>Deliver optimum scores that is not below the standards of Forbes or equivalent entities to display our call qualities.</div>
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</ul></div><div><ul><li><div>Adheres to the operational schedules as required by One Za&rsquo;abeel by being flexible.</div>
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</ul></div><div><ul><li><div>Must be able to comply with the assigned task to achieve the department&rsquo;s key performance indicators.</div>
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</ul></div><div><ul><li><div>To effectively communicate and maintain a favorable working relationship with colleagues at all levels to enhance the guest&rsquo;s stay.</div>
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</ul></div><div><ul><li><div>Assist in other administrative duties assigned by the Management Team.</div>
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</ul></div><div><ul><li><div>Attends and participates in team events.</div>
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</ul></div><div><ul><li><div>Must demonstrate excellent attendance and punctuality.</div>
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</ul></div><div><ul><li><div>Participates in required training related to the job.</div>
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</ul></div><div><ul><li><div>Always assure professional attitude towards guest and colleagues.</div>
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</ul></div><div><ul><li><div>Ensure to always meet Grooming and Hygiene policy of One&amp;Only One Za&rsquo;abeel when in uniform.</div>
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</ul></div><div><div><b>About You</b></div>
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<div><ul><li><div>Minimum 1 &ndash; 2 years&rsquo; experience in a similar role in a luxury hotel or call center.</div>
</li>
</ul></div><div><ul><li><div>Must have good knowledge in computer operation (including software such as excel, word, PMS)</div>
</li>
</ul></div><div><ul><li><div>Must have good communication skills (verbal and written)</div>
</li>
</ul></div><div><ul><li><div>Must be skilled to perform the job of a sales agent.</div>
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</ul></div><div><ul><li><div>Hospitality graduates an advantage.</div></li></ul><br>
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</div><div></div><div>Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</div></div>

Reservations Agent, One & Only One Za'abeel

<br><b>Position Overview<br></b>Accor is hiring a Reservations Agent to join its team in Dubai. The role is responsible for handling reservation requests efficiently, ensuring accuracy in bookings, and maximizing revenue through upselling techniques. The position requires strong communication skills, guest-focused service, and the ability to coordinate effectively with other departments to provide a seamless booking experience.<br> <br>Location: United Arab Emirates<br>Location: Dubai<br>Industry: Hospitality / Travel<br>Function: Hotel / Resort / Lodging<br>Gender: Any<br>Candidate Nationality: Any<br>Candidate Preferred Location: Any<br>Job Type: Full-time<br> <br><b>Core Duties<br></b> <br>* Respond to guest inquiries regarding rates, room types, facilities, and services<br>* Process reservations accurately, securing necessary guest information and special requests<br>* Maintain accurate records of advance deposits, group bookings, and billing procedures<br>* Monitor daily inventory and update availability to optimize occupancy and room rates<br>* Apply upselling and cross-selling techniques to maximize revenue<br>* Communicate cancellation and guarantee policies clearly to guests<br>* Maintain reservation files and correspondence in an organized manner<br>* Coordinate with Front Office, Sales, and Accounts teams for smooth operations<br>* Assist with large events, hotel functions, and new openings when required<br>* Provide confirmation and cancellation details to guests via phone or email promptly<br>* Ensure compliance with hotel policies, departmental goals, and brand standards<br>* Deliver professional guest service while resolving inquiries and requests with efficiency<br> <br><b>Candidate Profile<br></b> <br>* Minimum one year of experience in a similar role within a 5-star hotel<br>* High school degree required; hospitality-related education preferred<br>* Prior experience with Opera or related property management systems is an advantage<br>* Guest-focused personality with excellent communication and interpersonal skills<br>* Strong problem-solving ability, attention to detail, and organizational skills<br>* Fluency in English required; additional languages are a plus<br><br>

Reservations Agent

Taj Hotel

<p><b>Reservations Agent</b><br> <br>Job Location : Dubai, United Arab Emirates<br> <br><b>Requirements </b>:<br> <br>  Should have experience as Reservations Agent<br>  Any Nationals<br><br></p>

Al Rais Travel

<p>  Handling incoming travel request (booking tickets, hotels, transfer &amp; etc) by email &amp; phone.</p>
<p>  Research various destinations and means of travel regarding fares, customs, weather conditions &amp; etc.</p>
<p>  Follow client s process of ordering tickets/services.</p>
<p>  Follow process of seeking appropriate approval s before offering services.</p>
<p>  Actively up-selling and cross selling of our various products</p>
<p>  Diagnose the client s specifications and wishes and suggest suitable travel packages</p>
<p>  To promote special IT &amp; Corporate fares for all packages to maximize profits.</p>
<p>  To provide feedback on the daily operational processes and commercial relationship with key personnel.</p>
<p>  To comply with company regulations while making the itinerary.</p>
<p>  To use only company approved suppliers/vendors.</p>
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<p><b>Skills/Qualifications</b></p>
<p>IATA certificate</p>
<p>Other relevant supporting certificates related to leisure travel &amp; auxiliary courses</p>
<p>Computer literate in MS Office &amp; Windows</p>
<p>Planning, organizing, strategic thinking and analytical skills</p>
<p>Able to use GDS for flights booking, online hotels &amp; rail booking systems for other ground arrangement bookings</p>
<p>Minimum of 3 years  experience in travel or airline industry</p>
<p>Competencies</p>
<p>To tailor make and customise trip plans, itineraries for Business/Holidays packages as per clientele requirements.</p>
<p>Geographical knowledge</p>
<p>Knowledge on varies Business/Holidays destination in the world.</p>
<p>Negotiation &amp; persuasion skills with clients and vendors</p>
<p>Complexity Need more exposure to popular Business/Holidays destination to work with clientele. To keep up to date information on travel documentation, local customs and other travel related information. Multilanguage skill.</p>
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Travel Consultant

Paekar Talent Agency

<p>About Paekar Paekar is a dynamic modeling agency headquartered in Dubai, representing top-tier models, performers, and creative talent across the GCC and Mumbai. We specialize in casting for fashion, commercial, and entertainment projects, and are expanding our booking team to meet growing client demand.  Role Overview We’re looking for a driven and well-connected Talent Booker to join our team. This is a commission-only role, ideal for someone with a strong network in the UAE fashion and entertainment industry and a proven track record of closing bookings.  Key Responsibilities  Source and secure bookings for Paekar’s talent across fashion, commercial, and entertainment projects. Build and maintain relationships with clients, production houses, brands, and casting directors. Negotiate rates, contracts, and schedules on behalf of talent. Collaborate with the agency team to match talent with suitable opportunities. Track and report sales performance and booking metrics.   </p><p></p><p> Why Join Paekar?  Flexible work structure with unlimited earning potential. Access to a diverse and growing talent pool. Opportunity to shape the future of a fast-growing agency.</p>

Booker - Model Agency (Commission Based)

Explore 603+ Booking agent in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

603 booking agent jobs IN Dubai United Arab Emirates

Hotel Reservations Agent Accor Group Dubai, UAE

Reservation Agent

Reservations Agent, One & Only One Za'abeel

Reservations Agent

Reservations Agent

Travel Consultant

Booker - Model Agency (Commission Based)