booking agent

Icy deck Frozen Fish & Seafood Trading LLC

Job Summary:The Reservation Agent is responsible for handling incoming reservation requests, processing bookings efficiently, and delivering outstanding customer service. This role ensures a smooth booking process by accurately managing hotel reservations and coordinating with clients to meet their specific needs.Key Responsibilities:<ul><li>Process Reservations: Manage customer bookings through phone, email, and online platforms, ensuring timely and accurate entry into the reservation system.</li><li>Booking Management: Maintain and update reservation records, modifying bookings as necessary while keeping all data current and precise.</li><li>Availability Updates: Monitor room availability and service capacity; provide suitable alternatives during peak periods or when overbooked.</li><li>Special Requests: Handle customer-specific requests such as room types, bed configurations, or other personalized services.</li><li>Customer Support &amp; Problem Resolution: Address and resolve booking issues, complaints, or last-minute changes with professionalism and efficiency.</li></ul>Skills and Qualifications<ul><li>Experience: 2&ndash;3 years of proven experience working in a Destination Management Company (DMC) or a related travel industry role.</li><li>Communication Skills: Excellent verbal and written communication abilities, with a professional and customer-focused approach.</li><li>Attention to Detail: Strong organizational skills with a keen eye for detail to ensure accurate and efficient reservation handling and data management.</li></ul>Job Type: Full-time

Reservation Agent

Discovery Holidays

Must have experience 1-4 yearsmust have independents working capacitiesDealing Experience with clients via phone/mailDecision making capacitiesMust have experience in travel booking/holiday booking/package bookingprefer Travel/Tourism industrycommon sense + good communication skillEnergetic &amp; Pushy natureFresher also can applyJob Type: Full-timePay: &#8377;15,000.00 - &#8377;35,000.00 per monthJob Type: Full-timePay: &#8377;15,000.00 - &#8377;35,000.00 per monthBenefits:<ul><li>Flexible schedule</li><li>Provident Fund</li></ul>Application Question(s):<ul><li>how many years you have experience in travel company?</li></ul>Experience:<ul><li>total work: 1 year (Preferred)</li></ul>Work Location: In person

Travel Consultant

RISING STAR TOURISM LLC

We are currently seeking a dynamic and experienced Female Travel Agent (Arabic Speaker) to join our growing team in Sharjah. The ideal candidate will have a passion for travel, excellent customer service skills, and strong knowledge of travel booking systems. This is a fantastic opportunity for someone looking to build a rewarding career in the travel and tourism industry.Key Responsibilities:<ul><li>Assist clients in planning, booking, and organizing domestic and international travel.</li><li>Provide recommendations on travel routes, transportation, accommodation, and activities based on client preferences and budgets.</li><li>Issue flight tickets, hotel reservations, holiday packages, and travel insurance.</li><li>Handle changes, cancellations, and special travel requests.</li><li>Maintain up-to-date knowledge of visa regulations, travel advisories, and airline policies.</li><li>Communicate clearly with clients in Arabic and English.</li><li>Build and maintain strong relationships with customers to encourage repeat business.</li><li>Work collaboratively with team members to achieve sales targets.</li></ul>Requirements:<ul><li>Female candidates only (as per business requirement).</li><li>Fluent in Arabic and English (spoken and written).</li><li>Minimum of 1-2 years of experience in a travel agency or similar role.</li><li>Proficiency in GDS systems such as Amadeus, Galileo, or Sabre is highly preferred.</li><li>Strong customer service and communication skills.</li><li>Knowledge of popular travel destinations and tourism trends.</li><li>Ability to multitask and manage time efficiently.</li><li>Positive attitude and team-oriented mindset.</li></ul>What We Offer:<ul><li>Competitive salary and commission structure.</li><li>Friendly and supportive work environment.</li><li>Opportunities for career growth and professional development.</li><li>Exposure to a wide range of travel products and services.</li></ul>Job Types: Full-time, PermanentPay: AED2,500.00 - AED6,000.00 per month

Female travel agent (Arabic Speaker)

Update Development GCC general trading

Looking for a Sales Manager who have complete Knowledge and experience in Ceramic and TilesLooking for a travel agent (Male/female) job role booking tickets and handling clients for a privat jet charterInterested candidates please send CV to abdulaziz@update-gcc.complease send email with the subject for the post appliedJob Type: Full-time

Sales Manger

Virikson Travel

We are a leading travel agency dedicated to providing exceptional travel experiences to our clients. We are currently seeking a highly skilled and experienced Travel Agent with expertise in Sabre, Galileo, and Worldspan reservation systems. The ideal candidate will have a strong background in the travel industry, excellent English communication skills, and the ability to work flexible hours, including afternoon and night shifts. Key Responsibilities:<ul><li>Utilize Sabre, Galileo, and Worldspan reservation systems to efficiently book flights, hotels, car rentals, and other travel services for clients.</li><li>Prepare detailed and customized itineraries based on client preferences and needs.</li><li>Offer expert advice to clients on various travel options, itineraries, accommodations, and visa/passport requirements to meet their specific desires.</li><li>Use CRM (Customer Relationship Management) tools to maintain client profiles and preferences for personalized service.</li><li>Handle booking changes, cancellations, and refunds with accuracy and efficiency, ensuring a high level of customer satisfaction.</li><li>Manage budgets effectively to meet profit or sales targets.</li><li>Analyze travel options and apply competitive pricing strategies to find cost-effective solutions while maximizing company profits.</li><li>Offer holiday packages and influence clients to choose suitable options.</li><li>Provide exceptional customer service by promptly addressing inquiries, resolving issues, and assisting travelers before, during, and after their trips.</li><li>Skillfully handle customer queries and complaints to ensure a positive customer experience.</li><li>Maintain meticulous records of all bookings, payments, and communication with clients to ensure proper documentation and compliance.</li><li>Prepare and distribute tour itineraries to clients.</li><li>Stay up-to-date with industry trends, airline policies, and travel regulations to provide clients with the most current information.</li><li>Continuously update knowledge about visa and passport requirements.</li></ul>Qualifications:<ul><li>Previous experience as a Travel Consultant / Travel Agent is essential.</li><li>Proficiency in Sabre, Galileo, and Worldspan reservation systems.</li><li>Excellent verbal and written communication skills in English.</li><li>Strong customer service and problem-solving abilities.</li><li>Detail-oriented with exceptional organizational skills.</li><li>Ability to work both independently and in a team.</li><li>Flexibility to adapt to varying work schedules, including afternoon and night shifts.</li><li>Influencing and negotiation skills to meet sales targets.</li></ul>Location: Canal View, LahoreJob Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthJob Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Travel Agent

Propel Consult

The F&amp;B Reservation Agent manages all table reservations and customer service operations while adhering to OPA&rsquo;s policies, procedures, standards, and regulations. It is a role responsible for responding to communications from guests, and referral networks concerning reservations arriving by mail, telephone, or through a central reservation system. The F&amp;B Reservation Agent creates and maintains reservation records and reports, provides information to the customers, and handles complaints regarding OPA products and services.The F&amp;B Reservation Agent role involves a lot of communication with the guests and the team; and requires excellent interpersonal relationship skills to be able to relate well with guests from all walks of life.Key Responsibilities:1. Monitor all opening and closing procedures of the reception desk2. Work closely with the General Manager and Operations Director in developing creative and profitable ideas, special activities, and offers based on the guests&rsquo; needs and satisfaction3. Develop, implement, and update reservations and customer service SOPs and ensure adequate training to the team members4. Manage booking and reservation system efficiently and control guests seating arrangements and floor plan5. Make a great and impressive first impression on clients and ensure outstanding customer services6. Answer phone calls in a professional manner and as per the OPA&rsquo;s standard procedures7. Proficiently and politely handle guests&rsquo; reservation requests from both offline and online modes of reservations as per the availability of the restaurant and based on the guest&rsquo;s needs8. Ensure the confirmation of reservation and response to inquiries are done promptly within 24 hours9. Assist guests to their tables and organize the seating based on their preferences whilst balancing the customers&rsquo; flow in service stations10. Confidently communicate OPA&rsquo;s business concept, product offerings, packages, event and activities, and all sales promotional materials to the guests11. Attend to customer service inquiries efficiently12. Collaborate with the service team to provide excellent customer service13. Maintain a professional and courteous attitude and diplomacy while relating with clients even when dealing with hostile, impatient, or irate guests14. Communicate with General Manager on all guest-related issues and work together in creating solutions and new ideas to elevate the guests&rsquo; experience and establish customer loyalty15. Manage and maintain customers&rsquo; database system and ensure efficient filing of the guests&rsquo; important records and information and effectively utilize them to gain valuable insights about OPA&rsquo;s customers and for sales and marketing purposesKey Competencies1. Advanced knowledge of Table Management and Booking System software2. Flexibility to work in shifts and long hours3. Knowledge of restaurant operations4. Knowledge of food hygiene and safety standards5. Excellent interpersonal relationship skills6. Excellent customer service skills7. Excellent verbal and oral communication skillsJob Types: Full-time, PermanentPay: Up to BD260.000 per month

Reservation Agen

wego

<div>About Wego:
We&rsquo;re on a mission to help people discover the real value of travel &mdash; to inspire, to give more reasons, to make it easy &mdash; for you to travel. Our company was founded back in 2005, and since then, we&rsquo;ve imagined and created some of the most well-loved products for travellers all around 1the world.
Today, Wego is the number 1 travel metasearch engine in the Middle East. There are millions of users on Wego every month &mdash; people who travel for adventure, for work, for family and for many other reasons. That&rsquo;s why we work tirelessly to make your experience of planning &amp; booking flights, hotels and trips as seamless as possible. 
 
Position Overview 
 
Our Flight Operations &amp; Fulfilment Team operates 24/7, 365 days a year, and is comprised of experienced, highly skilled Reservation &amp; Ticketing Agents. The team specialises in flight booking and ticketing using GDS systems and airline portals, with a strong foundation in IATA Fares and Ticketing. 
 
As part of this team, you must demonstrate full competence in the operational processes of airline ticket issuance, reconciliation, and fulfilment. A solid understanding of BSP Processes including; Refunds, and Reconciliation is essential.While automation handles most of our routine processes, this team manages the complex cases automation cannot cover. You will play a critical role in monitoring, auditing, and manually resolving booking and ticketing issues to ensure operational excellence. 
 
Key Responsibilities 
 
Ticketing &amp; Reservation Management 
<ul>
<li>
Process modifications of flight reservations and tickets, including exchanges, voids, cancellations, and refunds.</li>
<li>Investigate and resolve ticketing failures, reporting root causes to relevant stakeholders.</li>
<li>Monitor ticket issuance deadlines, ensuring compliance with fare rules and airline regulations.</li>
<li>Optimise costs through reissues, cancellations, and re-bookings while maintaining booking accuracy.</li>
</ul>
Fare &amp; Cost Management 
<ul>
<li>
Apply advanced fare strategies to secure optimal pricing for domestic and international bookings.</li>
<li>Conduct multi-PCC and multi-GDS fare shopping to reduce costs.</li>
<li>Collaborate with global consolidators and leverage different BSP markets to maximise commissions and minimise fares.</li>
</ul>
System Monitoring &amp; Quality Control 
<ul>
<li>
Perform quality control checks to ensure compliance with booking rules and industry regulations.</li>
<li>Monitor booking and ticketing systems, identifying and resolving operational challenges proactively.</li>
<li>Provide GDS guidance and support to customer service teams in handling ticketing complexities.</li>
</ul>
Communication &amp; Reporting 
<ul>
<li>
Manage incoming requests through systems with accuracy and timeliness.</li>
<li>Handle escalated calls, offering expert advice and resolution.</li>
<li>Maintain accurate customer profiles, invoicing, and documentation of booking activities.</li>
</ul>
Process Improvement 
<ul>
<li>
Identify opportunities to enhance workflows and improve booking/ticketing processes.</li>
<li>Provide constructive feedback and recommendations to improve efficiency across ticketing and fulfilment operations.</li>
</ul>
Qualifications &amp; Skills 
<ul>
<li>
Education: High school diploma required; degree in tourism, hospitality, or related field preferred.</li>
<li>Certification: IATA certification strongly preferred.</li>
<li>Experience:</li>
<li>Minimum of 3 years as a reservation &amp; ticketing agent handling complex bookings.</li>
<li>Proficiency in at least one GDS (Sabre, Travelport, or Amadeus).</li>
<li>Experience with regional LCCs and online booking tools.</li>
<li>Technical Knowledge:</li>
<li>Deep understanding of airline fare types, BSP reconciliation, and payment methods (Cash BSP, ARC Clearing House, VCC, UATP, IEP).</li>
<li>Familiarity with GDS cryptic commands preferred.</li>
<li>Languages: Fluent in Arabic and English (additional languages are a plus).</li>
</ul>
Skills: 
<ul>
<li>
Strong communication and problem-solving skills.</li>
<li>Ability to work under pressure, manage multiple tasks, and operate both independently and within a team.</li>
</ul>
Why Join Us? 
We are the fastest-growing flight company in the Middle East, operating in a dynamic and fast-paced environment. 
 
Our teams are always exploring ways to improve, innovate, and grow. If you&rsquo;re passionate about aviation, thrive under pressure, and are ready for a challenge, we want to hear from you.</div>

Reservations and Ticketing Agent (Flights Customer Service)

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