booking agent

MIRA Construction

<div>The Reservation Agent will be responsible for managing all aspects of guest reservations and booking inquiries across multiple platforms (OTA, direct, corporate). This role requires excellent communication skills, attention to detail, and the ability to coordinate effectively with internal teams (housekeeping, finance, and property management) to ensure seamless guest experiences and proper record-keeping for long-term rentals.
Key Responsibilities
Reservations Management
<ul><li>Handle all incoming booking inquiries via phone, email, WhatsApp, and OTA platforms (Booking.com, Airbnb, Expedia, etc.).</li>
<li>Enter and update reservations accurately in the reservation system / PMS.</li>
<li>Confirm reservations and send booking confirmations to guests and owners.</li>
<li>Modify, cancel, and reassign reservations as required.</li>
<li>Maintain daily occupancy reports and availability calendars.</li>
</ul>
Guest &amp; Client Communication<ul>
<li>
Respond promptly to guest inquiries in a professional and courteous manner.</li>
<li>Provide information on properties, amenities, rates, and policies.</li>
<li>Handle special requests (early check-in, late check-out, extra services).</li>
<li>Resolve booking-related issues and escalate when necessary.</li>
</ul>
Coordination &amp; Compliance<ul>
<li>
Communicate booking details with housekeeping and operations teams.</li>
<li>Coordinate with finance for collection of payments, deposits, and refunds.</li>
<li>Support property management team for long-term rental tenant move-ins/move-outs.</li>
<li>Upload and maintain guest and booking details in the DTCM portal in line with Dubai regulations.</li>
<li>Ensure all guest documents are collected in line with SOPs (passport copies, Emirates ID, etc.).</li>
<li>Maintain accurate records for reporting, audits, and regulatory compliance.</li>
</ul>
Additional Tasks<ul>
<li>
Monitor guest reviews and escalate issues to management.</li>
<li>Prepare daily, weekly, and monthly reservation reports for management.</li>
<li>Assist marketing team with updates on occupancy, promotions, and blocked dates.</li>
<li>Keep property listings updated on all OTA platforms.</li>
<li>Support in preparing check-in packs and guest communication templates.</li>
</ul>
Requirements<ul>
<li>
Experience as a reservation agent</li>
<li>Russian language fluency</li></ul></div>

Reservation Agent (Russian Speaking)

Wyndham Doha West Bay Hotel

<div><h1 class="jobSectionHeader">SUMMARY</h1>

The Reservations Agent is responsible for handling all reservation inquiries, bookings, and cancellations in a timely and professional manner. The incumbent will provide exceptional guest service, assisting them with their accommodation needs and ensuring accurate information is communicated effectively. This role requires strong communication skills, attention to detail, and the ability to work collaboratively with other departments to ensure guest satisfaction and operational efficiency.

KEY RESPONSIBILITIES

<ul><li>Respond promptly to reservation inquiries via phone, email, and online platforms.</li>
<li>Assist guests in making room reservations based on their preferences and needs.</li>
<li>Input and maintain accurate reservation records into the PMS, Opera Cloud.</li>
<li>Provide personalized service to guests, addressing their questions and concerns professionally and courteously.</li>
<li>Upsell hotel amenities and services to maximize revenue opportunities.</li>
<li>Handle guest complaints and resolve issues promptly to ensure guest satisfaction.</li>
<li>Communicate effectively with other hotel departments to ensure seamless guest experiences.</li>
<li>Coordinate special requests and accommodations with housekeeping, front desk, and other relevant teams.</li>
<li>Confirm reservations and send booking confirmations to guests promptly.</li>
<li>Promote direct bookings and educate guests on the benefits of booking directly with the hotel.</li>
<li>Implement revenue management strategies as directed by the Director of Revenue / Revenue Manager.</li>
<li>Monitor room availability and make recommendations to maximize occupancy and revenue.</li>
<li>Prepare daily reports on reservations, cancellations, and no-shows.</li>
<li>Maintain accurate records of guest interactions and transactions.</li>
<li>Assist with administrative duties as assigned by the Reservations Manager.</li>
</ul>
It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.
<div><h2 class="jobSectionHeader">Experience Needed</h2><h1 class="jobSectionHeader">
KEY COMPETENCIES</h1>
Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:<ul><li>
Attention to detail</li><li>
Service excellence</li><li>
Communication</li><li>
Commercial awareness</li><li>
Planning &amp; organisation</li><li>
Driving results</li><li>
Flexibility</li><li>
Accountability</li><li>
Teamwork</li><li>
Can-do attitude</li></ul><h1 class="jobSectionHeader">
BACKGROUND</h1>
.<ul><li>
Business / hospitality management certification is an advantage.</li><li>
Proficiency in Opera Cloud.</li><li>
1 years&rsquo; experience working as a reservation agent or in a similar role.</li><li>
Language requirement: English.</li></ul></div>
<div><h2 class="jobSectionHeader">Required Skills</h2><h3 class="jobSectionHeader">
Soft skills</h3>
Time Management<h3 class="jobSectionHeader">
Financial Skills</h3>
Revenue Management<h3 class="jobSectionHeader">
IT Software</h3>
Opera Cloud</div>
<div><h2 class="jobSectionHeader">Values</h2>
Integrity, Accountability, Fun, Diversity &amp; Inclusion</div>
<div><h2 class="jobSectionHeader">Benefits</h2>
Staff accommodation, Staff transportation, Learning &amp; development programmes, Hotel restaurant staff rate, Length of service benefits</div></div>

Reservation Agent

Holiday Inn

<div>Reservation Agent

Are you passionate about creating memorable first impressions? We&rsquo;re looking for a Reservation Agent who will be the voice of our hotel, helping guests plan their perfect stay and ensuring every booking is handled with care and professionalism.
A little taste of your day-to-day:

Every day is different, but you&rsquo;ll mostly be:

Responding promptly to reservation requests by phone, email, and online systems with accuracy and courtesy.

Handling individual, group, and corporate reservations, ensuring proper entry into the system.

Maximizing room revenue by applying upselling techniques and promoting special offers.

Monitoring daily arrivals, cancellations, and amendments while coordinating with Front Office and Sales teams.

Assisting guests with inquiries about hotel facilities, services, and local attractions.

Maintaining accurate records and ensuring all reservations comply with hotel standards and policies.

Supporting Revenue and Sales teams with regular reporting and forecasts.

Delivering outstanding customer service to ensure guest satisfaction before arrival.
What we need from you:

Prior experience in a reservations or front office role is an advantage, ideally in a luxury or 5-star hotel.

Strong communication skills, both verbal and written.

Excellent telephone etiquette and a friendly, professional manner.

Familiarity with hotel reservation systems (Opera or similar) and Microsoft Office tools.

Ability to work in a fast-paced environment while maintaining accuracy.

Strong problem-solving skills and a guest-focused mindset.

Flexibility to work shifts, weekends, and holidays as needed.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Westminster Properties

Immediate joining only (no notice period), please apply only if you meet the following requirements:RESERVATION AGENT: 5* Hotel Back ground (or Holiday Homes) with solid experience in PROPERTY MANAGEMENT SYSTEM (RMS, Opera, ) as reservation executive (back office)URGENT<ul><li>5* Hotel UAE Experience in Property Management System regarding reservations booking, check-in, check-out, cancellations, invoicing, receipts, blocking the units, unit availability in PMS, month-end closing, recording expenses,</li><li>Create direct reservations in the property management software as per apartment availability by coordinating with sales and guest service staff</li><li>Block the rooms in reservation management system</li><li>Prepare the confirmation letter</li><li>Create the Check-in in the reservation software.</li><li>Prepare the receipt from the reservation software.</li><li>Create the Check-out after verifying that all payments have been received and invoice has been generated</li><li>Quote room rates, determine promotions plans and coordinate with guest service executives and marketing team.</li><li>Quote for the refund in case of cancelled reservation.</li></ul>REQUIREMENTSMinimum 2 years solid UAE Experience in 5* Hotel (or Holiday Homes) as reservation agent with extensive experience in PROPERTY MANAGEMENT SYSTEM (Opera, RMS)<ul><li>Immediate joiners and visa takers (only visit or cancelled Visa)</li><li>Pleasant personality and can speak and write well in English.</li><li>A highly responsible and confident individual and attention to details is a must.</li><li>Should be flexible with timings</li></ul>Job Types: Full-time, PermanentPay: AED3,500.00 per month

Propel Consult

The F&amp;B Reservation Agent manages all table reservations and customer service operations while adhering to OPA&rsquo;s policies, procedures, standards, and regulations. It is a role responsible for responding to communications from guests, and referral networks concerning reservations arriving by mail, telephone, or through a central reservation system. The F&amp;B Reservation Agent creates and maintains reservation records and reports, provides information to the customers, and handles complaints regarding OPA products and services.The F&amp;B Reservation Agent role involves a lot of communication with the guests and the team; and requires excellent interpersonal relationship skills to be able to relate well with guests from all walks of life.Key Responsibilities:1. Monitor all opening and closing procedures of the reception desk2. Work closely with the General Manager and Operations Director in developing creative and profitable ideas, special activities, and offers based on the guests&rsquo; needs and satisfaction3. Develop, implement, and update reservations and customer service SOPs and ensure adequate training to the team members4. Manage booking and reservation system efficiently and control guests seating arrangements and floor plan5. Make a great and impressive first impression on clients and ensure outstanding customer services6. Answer phone calls in a professional manner and as per the OPA&rsquo;s standard procedures7. Proficiently and politely handle guests&rsquo; reservation requests from both offline and online modes of reservations as per the availability of the restaurant and based on the guest&rsquo;s needs8. Ensure the confirmation of reservation and response to inquiries are done promptly within 24 hours9. Assist guests to their tables and organize the seating based on their preferences whilst balancing the customers&rsquo; flow in service stations10. Confidently communicate OPA&rsquo;s business concept, product offerings, packages, event and activities, and all sales promotional materials to the guests11. Attend to customer service inquiries efficiently12. Collaborate with the service team to provide excellent customer service13. Maintain a professional and courteous attitude and diplomacy while relating with clients even when dealing with hostile, impatient, or irate guests14. Communicate with General Manager on all guest-related issues and work together in creating solutions and new ideas to elevate the guests&rsquo; experience and establish customer loyalty15. Manage and maintain customers&rsquo; database system and ensure efficient filing of the guests&rsquo; important records and information and effectively utilize them to gain valuable insights about OPA&rsquo;s customers and for sales and marketing purposesKey Competencies1. Advanced knowledge of Table Management and Booking System software2. Flexibility to work in shifts and long hours3. Knowledge of restaurant operations4. Knowledge of food hygiene and safety standards5. Excellent interpersonal relationship skills6. Excellent customer service skills7. Excellent verbal and oral communication skillsJob Types: Full-time, PermanentPay: Up to BD260.000 per month

Reservation Agen

Anantara

<div>Company Description 
Escape to Ras Al Khaimah for beach, desert, and mountain adventures. The northernmost emirate of the UAE, Ras Al Khaimah enjoys a more tranquil rhythm, yet is only 45 minutes from Dubai. Anantara Mina Al Arab Ras Al Khaimah Resort offers overwater luxury on the Arabian Gulf in a pristine eco-sanctuary.
Nature lovers will relish the open terrain of Ras Al Khaimah. From balmy waters to golden shorelines to rugged desert, adventure abounds. Charter a yacht and sail off into the sunset. Ride across rolling dunes and conquer the mountain peak of Jebel Jais. 
Job Description 
As Reservations Agent, you are expected to:<ul><li>
Maintain effective office administrative procedures</li><li>
Adhere to all Standard Operating Procedures.</li><li>
Take personal responsibility for driving upselling and achieving set revenue targets by months.</li><li>
Be fully aware at all times of the Selling Strategy, rates, packages, groups, and booking status of the hotel.</li><li>
Process and respond within 24 hours to all reservation requests and inquiries according to company standards.</li><li>
Handle daily trace/follow-up reports according to departmental requirements.</li><li>
Check expected arrivals 1, 3, and 7 days prior according to SOP and reconfirm bookings.</li><li>
within the department that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors, and other inaccuracies.</li><li>
Understand and apply hotel policies for no-shows, cancellations, credit, and pre-payment policies.</li><li>
To be up to date with current information and data on the hotel product, including room types, rates, relative features and facilities, food and beverage outlets &amp; promotion, spa and health club, and other services and facilities.</li><li>
Take personal responsibility for maximizing quality levels of product and service and guest satisfaction. Ensure all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis.</li><li>
Monitor daily arrivals by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honored.</li></ul> 

Qualifications 
<ul><li>
At least two years of experience in the Front Office or Reservations department</li><li>
Familiarity with hotel operations, available technology (PMS &amp; RMS), and all distribution channels.</li><li>
Understand the dynamics of regional &amp; local markets, local competitors, and destination events.</li><li>
Additional language is an advantage, preferably Arabic Speaker</li></ul></div>

Mama Shelter

<div>Company Description 
Founded in 2008 by Serge Trigano and his sons J&eacute;r&eacute;mie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!
These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price. 
More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy. 
 
Whatever your role, we're all here to make the customer experience as unforgettable as possible.
Our mission: to bring little moments of happiness to people. 
 
Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience. 
 
Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021. 
- 
 
Our commitment to diversity and inclusion: 
Mama is an inclusive company and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text. 
Job Description 
Bring your passion for hospitality and guest experiences to our team, where you&rsquo;ll help our guests start their journey with a smile. Let&rsquo;s make every booking unforgettable together! &#10024;
THE MISSION?
Be the Booking Guru: Manage reservations like a pro, ensuring every guest feels special from their very first inquiry. &#10024;
Anticipate Their Every Wish: Customize reservations to fit each guest&rsquo;s unique preferences, making them feel like VIPs before they even arrive.
Keep It Cool Under Pressure: Handle last-minute changes, requests, and cancellations like the calm, collected rockstar you are.
Be the Walking Encyclopedia of Rooms: Stay up-to-date with room details, promotions, and special packages so you can always offer the perfect solution.
Be a Communications Superstar: Work closely with the front office, sales, and other departments to ensure seamless guest experiences.
Spread the Joy of Mama Shelter: Share your positive energy and hospitality expertise to create unforgettable memories for our guests.
Stay on the Cutting Edge: Keep an eye on industry trends and booking platforms to help maximize revenue and efficiency.
Be the Ultimate Problem-Solver: No challenge is too big&mdash;your creativity and resourcefulness save the day every time! &zwj;&#65039;&#10024; 
Qualifications 
MADE FOR YOU? ONLY IF&hellip;<div>
You&rsquo;re calm and collected: Pressure doesn&rsquo;t faze you; you&rsquo;re always one step ahead of the game. 
You&rsquo;re a beacon of integrity: Honesty and professionalism are second nature to you. 
Transparency is your style: Your work is as clear as our freshly cleaned windows&mdash;no hidden surprises. 
You own your oops: Mistakes? You own them, learn from them, and keep moving forward. 
<ul><li>&#65039; You value fairness: Doing things the right way is how you roll&mdash;always with honesty and respect.</li></ul>
&#65039; You&rsquo;re a vault of confidentiality: Guest details are safe with you&mdash;what happens in Mama Shelter, stays in Mama Shelter.</div> 
Additional Information 
YOUR LITTLE EXTRAS:
You&rsquo;re reliable and consistent: When you say you&rsquo;ll deliver, you always follow through. 
You&rsquo;re a people person: Guests and teammates love your positive, approachable vibe. 
You build connections: You take time to know your guests, creating lasting impressions. 
You light up the room: Your energy lifts everyone around you, making work a joy. 
You&rsquo;re all about the team: From supporting your colleagues to creating a family-like atmosphere, you make it happen.
If you&rsquo;re ready to bring your energy, passion, and smile to Mama Shelter Dubai, we&rsquo;d love to hear from you! Let&rsquo;s make every meal a masterpiece and every shift unforgettable. &#10024;</div>

Search 1700+ Booking agent jobs near you this October. New roles added regularly across leading industries. Apply today.

1700 booking agent jobs NEAR_ME

Reservation Agent (Russian Speaking)

Reservation Agent

Reservation Agent

Reservation Agent

Reservation Agen

Reservation Agent

Reservation Agent