booking agent

Crowne Plaza Hotel

<div>We&rsquo;re looking for a detail-oriented and customer-focused Reservation Agent to handle guest bookings and inquiries. As part of our IHG family, you&rsquo;ll ensure smooth and accurate reservation processes, provide excellent guest service, and contribute to maximizing room revenue by managing booking requests efficiently.

Key Responsibilities

Manage incoming reservation requests via phone, email, and online channels.

Provide accurate information about room availability, rates, and hotel services.

Process bookings promptly and accurately using the reservation system.

Handle guest inquiries, changes, and cancellations professionally.

Collaborate with Front Office and Sales teams to optimize room occupancy.

Maintain up-to-date knowledge of hotel policies, promotions, and distribution channels.

Assist with reporting and administrative tasks as needed.

Ensure compliance with IHG brand standards and data protection policies.

Key Skills &amp; Experience

Previous experience in hotel reservations or front office roles preferred.

Strong communication and customer service skills.

Detail-oriented with excellent organizational abilities.

Proficient in reservation and property management systems (PMS).

Ability to handle multiple tasks efficiently in a fast-paced environment.

Positive attitude and team player.

Flexibility to work shifts, including weekends and holidays.

At IHG, we care about our people and guests. Join us and be part of a global family dedicated to delivering True Hospitality for Good.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Reservation Agent

Update Development GCC general trading

Looking for a Sales Manager who have complete Knowledge and experience in Ceramic and TilesLooking for a travel agent (Male/female) job role booking tickets and handling clients for a privat jet charterInterested candidates please send CV to abdulaziz@update-gcc.complease send email with the subject for the post appliedJob Type: Full-time

Sales Manger

Al Riyady For Auditing of Accounts EST

Location: Downtown, Dubai Salary: Up to AED 6,000Role Overview: Be the voice that sets the tone for a luxury dining experience. As Reservation Agent, you&rsquo;ll manage bookings with precision, charm, and efficiency, ensuring every guest&rsquo;s journey starts seamlessly.Requirements:<ul><li>Experience in reservations/front desk role within hospitality, preferably Fine Dining </li><li>Excellent communication and organizational skills</li><li>Ability to manage booking systems and handle high volumes</li></ul>Key Responsibilities:<ul><li>Handle guest reservations via phone, email, and online platforms</li><li>Manage seating plans to maximize guest satisfaction and efficiency</li><li>Provide accurate information on menus, events, and promotions</li><li>Support guest inquiries with professionalism and warmth</li></ul>PLEASE ANSWER ALL PRE-SCREENING QUESTIONS TO BE CONSIDERED!Job Types: Full-time, PermanentPay: AED5,500.00 - AED6,000.00 per monthApplication Question(s):<ul><li>Nationality?</li><li>Do you have experience as a Reservation Agent in UAE Fine Dining?</li><li>Expected Salary?</li><li>Immediate Joiner?</li></ul>

Restaurant Reservation Agent - Luxury Dining (Downtown)

Admiral Plaza Hotel & Gateway Hotel

Looking for our Group Hotels Admiral Plaza Hotel &amp; Gateway Hotel, the Following Positions are available for Immediate Filling.Reservation Agent.( 1 No)SALARY WILL BE AED 1800 PLUS Sharing Accommodation, Meals, Visa, Insurance EtcTHE CANDIDATE SHOULD BE IN UAE ITSELF FOR A DIRECT INTERVIEW AND READY TO JOIN IMMEDIATELY.Should have a Minimum 3 years of Experience in UAE itself<ul><li>Answer all incoming calls promptly, in an attentive, courteous, efficient manner and maintaining excellent call audit scores.</li><li>Answer guest inquiries about hotel services, facilities and hours of operation.</li><li>Enter reservations into the computer according to standard operating procedures.</li><li>Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms and cross &ndash;sell other amenities and facilities when possible.</li><li>Communicate and work closely with the Sales Department and Front Office.</li><li>Maintain accurate files and reports.</li><li>Handle all special reservations, to include V.I.P. reservations, packages and discounts.</li><li>Ensure that all e-mail correspondence is answered in a professional manner within the response time frame.</li><li>Ensure proper Billing Instructions are updated on each booking to avoid any rebate or refunds.</li><li>Ensure all guest requirements are properly noted on the booking and communicated with the departments involved</li></ul>Job Type: Full-timePay: Up to AED1,800.00 per month

Reservation Executive

Mercure Gold Hotel

Job Description<ul><li>Respond promptly to telephone requests for reservations and process accordingly.</li><li>Check room and rate availability and accept/reject booking accordingly based on availability.</li><li>Complete all reservation tasks as assigned and in accordance with established standards and procedures.</li><li>To review accuracy of the next day reservations ensuring complete details for Front Desk and special requests, which require pre arrangements, are attended to.</li><li>Have thorough knowledge of all guest rooms and suites, their location, rates and amenities; be familiar with all hotel facilities and services.</li><li>To ensure to complete all product knowledge training for the hotel.</li><li>To update all document related with the materials for guest booking.</li><li>To record all voucher or guarantee letter received and cross check with data, which is up dated on to the system.</li><li>Follow up any pending voucher or guarantee letter and make sure these are received before the arrival of guest.</li><li>Keep monitor of e-mail received and reply based on the booker made and ensure all the data given is accurate.</li><li>Know and be familiar with the rate applied and be aware of any new package issue.</li><li>Using the standardize wording at notes and comments an update from time to time any changes of notes and comments which should be initiated and inform related section accordingly.</li><li>To be familiar with Front Office Policies and Procedures, Job Description and Employee Handbook.</li><li>Support the Front Office department in the capacity of Guest Service Agent, whenever required and as per business levels.</li><li>Accurate handling of cash float, whenever operating at the Front Desk</li><li>Obtain prior approval from the Front Office Manager or designate for any rebates or discount related to guest disputes.</li><li>Ensure registration cards are accurately completed as per the required laws as well as guest profile is updated in system all the times operating at the Front Desk.</li><li>Perform other duties, which are assigned by the Department head from time to time.</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per month

Reservations Agent | Hotel Experience

Inspire Management Training Center

We are seeking a detail-oriented and guest-focused Reservation Agent to join a prestigious luxury hotel group in Qatar. The ideal candidate will manage all room reservation inquiries and ensure a seamless booking experience, maintaining the highest standards of service and professionalism.Key Responsibilities<ul><li>Manage all incoming reservation inquiries via phone, email, and online platforms promptly and professionally.</li><li>Accurately process reservations using the hotel&rsquo;s Property Management System (PMS).</li><li>Ensure all bookings include correct guest information, special requests, and billing details.</li><li>Respond to guest questions regarding rates, availability, hotel services, and policies.</li><li>Upsell room categories and additional hotel services to maximize revenue opportunities.</li><li>Coordinate with front office, sales, and housekeeping teams for smooth pre-arrival arrangements.</li><li>Monitor daily room availability and occupancy forecasts to support inventory management.</li><li>Maintain accurate records and prepare reservation reports as needed.</li><li>Follow hotel policies and standard operating procedures in every interaction.</li><li>Address guest concerns or complaints promptly, escalating when necessary.</li></ul>Qualifications &amp; Experience<ul><li>High school diploma or equivalent; additional hospitality or reservations training is an advantage.</li><li>Minimum 2&ndash;3 years of experience in a reservations or front desk role within the hospitality industry, preferably in a luxury hotel.</li><li>Proficiency with hotel reservation systems (e.g., Opera, Fidelio, or similar PMS).</li><li>Strong organizational skills with exceptional attention to detail.</li><li>Ability to multitask and work efficiently in a fast-paced environment.</li><li>Fluent in English and Tagalog; additional language skills are a plus.</li><li>Currently residing in Qatar with a valid QID and transferable visa.</li><li>Philippine Nationals preferred</li></ul>Benefits<ul><li>Competitive salary package</li><li>Accommodation, meals, and transportation provided</li><li>Opportunities for career growth and professional training within a leading luxury hospitality group</li></ul>Job Types: Full-time, PermanentPay: QAR2,500.00 - QAR3,000.00 per monthEducation:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>Reservation Agent (Luxury Hotels): 3 years (Required)</li></ul>Language:<ul><li>English and Tagalog (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>

Reservations Agent

Radisson Hotel Group

<div>Company Description 
A stylish Bahrain hotel near the Manama business district
Feel the difference at The Diplomat Radisson Blu Hotel, Residence &amp; Spa, Manama, located near Bahrain International Airport (BAH). Our hotel offers convenient access to the bustling Financial Harbor as well as the city's vibrant commercial and banking district.
With a selection of 245 stylish rooms and suites plus 121 meticulously designed apartments, we offer a range of luxurious accommodations that combine modern amenities with cutting-edge technology. Experience the perfect fusion of comfort, style, and exceptional services.
Indulge in a selection of delicious dishes at our diverse on-site restaurants. Maintain your fitness routine at our well-equipped fitness center, or unwind and rejuvenate with a pampering massage, invigorating facial, or treatment at our spa. 
Job Description 
Are you passionate and driven enough to fill our house? We&rsquo;ve got first class rooms &hellip; your challenge is to fill them. Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!
Our Reservations Team are natural organizers, sales driven with finicky attention to detail and totally tuning into guests needs. They are first class and strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.
As Reservations Agent, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do! 
 
Interested then why not say Yes I Can! as we are looking for passionate people just like you! 
 
Key Responsibilities of the Reservations Agent:<ul><li>
Supports the smooth running of the reservations department, where all aspects of the guest journey and experience are delivered to the highest level</li><li>
Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution</li><li>
Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner</li><li>
Delivers on departmental plans and objectives, where hotel initiatives &amp; targets are achieved</li><li>
Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained</li><li>
Builds and maintains effective working relationships whilst promoting the company culture and values.</li><li>
Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required</li></ul> 

Requirements of the Reservations Agent:<ul><li>
Experience in reservations beneficial but not essential</li><li>
Hands-on approach with a can-do work style</li><li>
Commitment to delivering exceptional guest service with a passion for the hospitality industry</li><li>
Ability to find creative solutions taking ownership for duties and tasks assigned</li><li>
Personal integrity, with the ability to work in an environment that demands excellence</li><li>
Experience of working with IT systems on various platforms</li><li>
Strong communication skills</li><li>
Arabic Speaking is a must</li></ul></div>

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