booking coordinator

Service Master Janitorial Cleaning Services

Key Responsibilities: 1. Customer Service &amp; Follow-up - Follow up with clients after each service to ensure satisfaction. - Promote and explain weekly/monthly packages to convert one-time clients into regular clients. - Handle inquiries and respond promptly via phone and WhatsApp. 2. Client Database (CRM) - Record client data (name, area, type of service, last booking date). - Segment clients (New &ndash; Regular &ndash; Inactive) and plan follow-up accordingly. - Contact inactive clients with personalized offers to re-engage them. 3. Campaigns &amp; Offers - Prepare and execute monthly offers and loyalty programs (discounts, free hours after certain visits). - Manage referral program (&ldquo;Bring a Friend&rdquo;). - Post simple marketing content (social media stories, WhatsApp messages). 4. Coordination &amp; Reporting - Coordinate with the operations team to ensure cleaners attend on time. -Weekly report including Number of new clients Number of new regular clients Customer satisfaction level Repeated client feedback - Monthly comprehensive report with improvement suggestions.Qualifications: - Previous experience in customer service or sales (preferably in services/cleaning industry). - Strong communication and persuasion skills. - Ability to use booking software/Excel/WhatsApp Business efficiently. - Organized, polite, and able to work under pressure.Benefits: - Fixed salary + commission on new regular clients. - Stable work environment with growth opportunities.Job Type: Full-timePay: AED2,300.00 - AED2,500.00 per monthExpected Start Date: 20/10/2025

Customer Service & Booking Coordinator

ANS YACHTS LLC

Position OverviewWe are looking for a Yacht Charter Coordinator to manage day-to-day operations, client communication, and charter bookings. The ideal candidate will have strong organizational skills, a customer-focused attitude, and the ability to coordinate between clients, crew, and management efficiently.Key ResponsibilitiesHandle yacht charter bookings, inquiries, and client communication (email, phone, WhatsApp, in-person).Coordinate yacht schedules, crew assignments, and trip logistics.Maintain up-to-date booking and operations records.Greet and assist VIP guests at the marina before and after charters.Ensure smooth communication between clients, captains, and operations teams.Prepare invoices, booking confirmations, and daily charter reports.Support marketing or sales teams during events, exhibitions, and promotions.Qualifications &amp; SkillsProven experience in hospitality, tourism, or marine/yacht operations (preferred).Excellent communication and interpersonal skills.Job Type: Full-timePay: AED2,000.00 - AED2,500.00 per month

Cordinator

Flink Freight Logistics Inc

Job descriptionA Canadian Based Logistics Company is looking for a candidate for the position of Dispatch Coordinator/ Load Booking (Night Shift 05:00PM- 02:00AM) in their office operating from Rawalpindi.Qualifications:&middot; Exceptional communication skills with individuals at all levels of the organization, both oral and written.&middot; Able to work efficiently as a part of the team as well as individually in high pressure situations.&middot; High level of critical and logical thinking, analysis, and/or reasoning to identify underlying principles, reasons, or facts.&middot; Coordinate and plan with department peers to dispatch the company&rsquo;s resources effectively and efficiently and strong work ethic with positive team attitude.&middot; Maintain communication with all team members and ensure that they are where they are supposed to be, and they are returning to the base in a timely manner.&middot; Enter, manage, and dispatch all orders with dispatch Software.&middot; Track shipments from pick-up through delivery so that accurate, up-to-date information can be provided regarding any shipment, update on the transportation system.&middot; Coordinate product delivery schedules with customers, arrange appointments and scheduling and handle customer inquiries in a timely, professional manner.&middot; Negotiate rates directly with customers and vendors.&middot; Preparing dispatch related paperwork, manage Customs documents and records.&middot; Strong written and verbal English communication skills are essential.&middot; Communicate specific freight requirements and procedures to carriers.&middot; Handle customer inquiries in a timely, professional manner.&middot; Update customer web portals with up-to-date load information.&middot; To perform other duties as assigned by the reporting manager.Requirements:1 year of Call Centre/internationally dispatch experience is must.Demonstrated ability to manage high-stress situations calmly and effectively.Demonstrated ability to actively manage multiple, concurrent projects.Good command of MS Office (Excel and Word) is essential with an ability to quickly learn new software.Should be comfortable with night shift.Job Types: Full-timeSalary: (Can be negotiated)Job Types: Full-time, ContractAllowances:Fuel AllowanceCommission and BonusesJob Type: Full-timePay: Rs60.00 - Rs80.00 per monthWork Location: In person

Dispatch Executive/ Load Booking Internationally

MTS Globe

<div>Company: DESERT GATE TOURISM - OMAN

We are seeking a highly organized and service-oriented Destinations Specialist to manage travel reservations for CIS market clients in a specific destination. The role involves handling client and agent requests, confirming services, maintaining accurate system records, and ensuring a high standard of service delivery throughout the reservation process.

The ideal candidate is Russian speaking. Desert Gate offers a comprehensive learning and development program and a structured career development.

Main responsibilities

Reservations Handling
<ul><li>Respond promptly to all client and agent inquiries and reconfirm requests in a timely and professional manner.</li></ul>
<ul><li>Enter and maintain accurate reservation details in the booking system for all requested services (hotels, transfers, excursions, etc.).</li></ul>
<ul><li>Reconfirm bookings with internal departments and external suppliers as required.</li></ul>
<ul><li>Advise on availability and pricing, offering suitable alternatives in case of unavailability.</li></ul>
<ul><li>Handle incoming calls from clients and agents, ensuring queries are resolved efficiently.</li></ul>
<ul><li>Proactively upsell excursions, transfers, and value-added services to maximize revenue opportunities.</li></ul>
<ul><li>Manage bookings through online reservation portals of selected partners when applicable.</li></ul>
<ul><li>Forward booking confirmations and invoices to clients, including those on auto-invoicing.</li></ul>
<ul><li>Communicate any changes or arrival irregularities to partners and coordinate with operations for smooth delivery.</li></ul>
<ul><li>Support operations by ensuring all services are reconfirmed before guest arrival.</li></ul>
<ul><li>Assist in preparing quotations and product descriptions for offers as required.</li></ul>

Internal &amp; External Coordination
<ul><li>Liaise with internal departments such as Transfers, Sales, Excursions, Visas, and Accounts to resolve issues and provide booking updates.</li></ul>
<ul><li>Collaborate with suppliers to address and resolve any partner-related issues effectively and promptly.</li></ul>

Managing Complaints in a Constructive Manner:
<ul><li>Listen to client requests &amp; concerns with empathy and professionalism, ensuring prompt resolution.</li></ul>
<ul><li>Take appropriate action to address complaints, escalating unresolved issues to senior management if necessary.</li></ul>
<ul><li>Follow up with clients to ensure satisfaction and maintain a positive brand reputation.</li></ul>

More about Desert Gate Tourism

An organization built on professionalism, extensive experience, and guest-centricity, Desert Gate was the long-sought dream of a visionary who established the company in 2004 as a supplier of the local needs of top-level tour operators in the UAE. Today, it is a full-fledged premium DMC, serving the seven emirates of the UAE, Oman, the Maldives, and its newest destinations Qatar and Mauritius. Over the years, the company has been recognised and rewarded for its innovative approach to product design as well as providing top notch service to its guests.

With a solid financial base complemented by a well-proven, reliable top management boasting 75 years of combined experience in the travel industry, Desert Gate envisions becoming the number one luxury travel group in the Gulf region, with a plan to expand its services to other destinations that are culturally connected to its home market.

Desert Gate (www.desertgate.ae) is part of the MTS Globe group (www.mtsglobe.com) and through that partnership has access to the best-in-class technology and cleanest XML feed in the industry. Also, as a traditional DMC, Desert Gate</div>
 
<div><ul><li>Industry Experience - minimum of 3 years of experience in a reservations role in tourism or hospitality. Prior experience handling CIS market clientele is required for this role</li>
<li>Communication - excellent verbal and written communication skills with a focus on excellent customer service. Fluent in English and Russian, other CIS language skills is required.</li>
</ul><ul><li>Problem-Solving Skills - demonstrated experience of resolving customer queries or last-minute requests and handling conflicts and complaints in a constructive manner.</li>
</ul><ul><li>Technical Acumen - strong working knowledge of reservations systems and platforms, including FIT booking tools.
</li><li>Yielding &ndash; Practical knowledge of yield management through booking adjustments and cancellations to optimise profitability.</li>
<li>Market Knowledge &ndash; familiarity with CIS source markets, customer behavior, and travel preferences.</li>
<li>IT Proficiency - good working knowledge of Microsoft Office and proficiency in relevant reservation systems.</li></ul></div>

Reservation Executive - DMC/Tourism - Oman

SIDDAGANGA TOURS & TRAVELS

About the RoleSiddaganga Travels a leading name in premium charter and fleet management services, is looking for an Operations &amp; Booking Executive to coordinate daily bookings, communicate with customers, manage drivers, and ensure smooth trip execution using our in-house ERP system.Key Responsibilities<ul><li>Customer Communication:</li><li>Handle customer calls, messages, and inquiries for vehicle bookings.</li><li>Provide quotations, confirm bookings, and share vehicle details.</li><li>Maintain professional communication throughout the booking process.</li><li>Driver Coordination:</li><li>Assign duties and update drivers on trip schedules and reporting locations.</li><li>Ensure drivers receive vehicle and client details promptly.</li><li>Track trip status and handle any on-route updates or issues.</li><li>ERP &amp; Reporting:</li><li>Record all bookings, driver allocations, and trip details in the company ERP.</li><li>Update status of vehicles, trips, and payments accurately.</li><li>Maintain logs for completed and upcoming trips.</li><li>Operations Support:</li><li>Liaise with fleet, maintenance, and finance teams for trip readiness.</li><li>Coordinate replacements or alternate arrangements if required.</li><li>Maintain a high level of service quality and responsiveness.</li></ul>Skills &amp; Qualifications<ul><li>Excellent communication skills in English, Kannada, and Hindi (preferred).</li><li>Strong multitasking and coordination ability.</li><li>Basic computer knowledge (Excel, WhatsApp, Email, ERP systems).</li><li>Prior experience in travel, logistics, or fleet operations preferred.</li><li>Ability to handle time-sensitive tasks and customers professionally.</li></ul>Compensation &amp; Benefits<ul><li>Salary: &#8377;18,000 &ndash; &#8377;25,000 per month (based on experience).</li><li>Performance-based incentives.</li><li>Opportunity to grow within a leading travel and logistics brand.</li></ul>Work Schedule<ul><li>6 Days a Week (Flexible Hours as per Operations)</li><li>Location: Rajajinagar, Bengaluru</li></ul>Job Types: Full-time, PermanentPay: &#8377;12,415.17 - &#8377;33,322.99 per monthWork Location: In person

Operations Administrator

University of Birmingham Dubai

Timetabling<ul><li>Develop, coordinate, and maintain teaching timetables in collaboration with Programme Administration and academic leads.</li><li>Allocate teaching spaces efficiently, ensuring optimal utilization of campus facilities.</li><li>Ensure timetable data is accurate in student systems, minimizing clashes and enabling smooth registration.</li><li>Resolve timetable and registration issues, including monitoring class sizes, venue changes, and oversubscribed sessions.</li><li>Provide advice and training to staff and students on timetable and registration processes.</li></ul>Examinations<ul><li>Lead on the production, coordination, and publication of examination timetables each semester.</li><li>Manage examination logistics including paper production, secure storage, rooming, invigilator rostering, and alternative sittings.</li><li>Ensure examinations are fair, transparent, and compliant with institutional and regulatory requirements.</li><li>Provide training and supervision for staff during examination periods.</li></ul>Room Booking<ul><li>Process ad hoc room booking requests using the timetabling scheduling system.</li><li>Provide user support for room bookings and liaise with stakeholders such as Security, Facilities Management, and the Events Bureau to maintain bookings.</li><li>Build strong professional relationships to ensure accurate and timely room booking services.</li></ul>Mobility Liaison<ul><li>Act as the Dubai campus contact point for student mobility matters.</li><li>Provide practical guidance to outgoing students on various implications related to their study abroad or exchange period, referring them to the Edgbaston teams for detailed mobility arrangements.</li><li>Ensure that incoming mobility students are appropriately integrated into timetables and assessment schedules, and that any specific needs are communicated early to academic and administrative teams.</li><li>Collaborate with the Edgbaston Go Global team to ensure consistency and data sharing.</li><li>Maintain oversight of mobility student numbers to support capacity planning.</li></ul>Cross-Functional Coordination &amp; Student Services Support<ul><li>Work closely with Student Services to align immigration, enrolment, and academic scheduling requirements.</li><li>Provide operational support for student lifecycle activities during quieter periods (e.g., registration, ID cards, graduation logistics).</li><li>Contribute to continuous improvement initiatives across timetabling, examinations, and mobility processes.</li></ul>General<ul><li>Promote equality, diversity and inclusion, acting as a role model and fostering an inclusive working culture.</li><li>Undertake continuous personal and professional development.</li><li>Provide excellent customer service at all student interaction points, ensuring queries are managed from initial contact to resolution, including handling and resolving complaints where appropriate.</li></ul>Additional Responsibilities<ul><li>Ensure compliance with University policies, regulations, and data protection requirements.</li><li>Support Welcome, Graduation, and campus-wide student experience activities as required.</li><li>Undertake cultural sensitivity training and apply awareness in daily interactions.</li><li>Engage with quality assurance and continuous improvement processes.</li><li>Undertake Health &amp; Safety duties as per University policy.</li></ul>

Examinations & Timetabling Officer

Management Solutions International MSI

Key Roles & Responsibilities <ul> <li>Conduct daily followup calls with customers regarding bookings and circulate the Cargo Booking Forecast (CBF).</li> <li>Independently coordinate customer bookings (Milaha service and thirdparty) while verifying customer lists and issuing voyage No Objection Certificates (NOCs).</li> <li>Communicate customer and agent booking requirements (Milaha services and thirdparty services) and update all systems accordingly with daily vessel updates.</li> <li>Serve as the key liaison between internal departments external agents and service providers to relay customer requirements.</li> <li>Handle customer rate inquiries send rate quotations and ensure errorfree system updates.</li> <li>Identify nonactive customers address concerns and work to restore regular support.</li> <li>Monitor weekly and monthly customer loading averages to ensure continued engagement.</li> <li>Send arrival notices and NOCs to customers before vessel arrival for import shipments on thirdparty or Milaha services</li> <li>Perform any other jobrelated duties as assigned.</li> </ul> Education & Professional Qualification Diploma Professional Experience Minimum 2 to 3 years in customer service preferably at shipping industry Key Skills Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing Employment Type: Full Time Experience: years Vacancy: 1<img src="https://www.jobg8.com/Tracking.aspx?D9MLp94I7TMVXFQDvch94FCBt3%2fN%2biCgd" width="0" height="0" />

Customer Care Coordinator

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