booking manager

DoubleTree by Hilton Port Saeed

Role DescriptionThis is a full-time, on-site Reservation Manager role based in Dubai. The Reservations Manager will oversee and manage all reservation operations, ensuring a seamless experience for guests. Daily tasks include managing reservations systems effectively, supervising the reservations team, ensuring optimal room occupancy, providing exceptional customer service, and delivering prompt and accurate booking confirmations. The role also entails coordinating with the sales team to optimize revenue and implementing staff training to ensure operational efficiency and guest satisfaction.Qualifications<ul><li>Proficiency in managing Reservations and enhancing room occupancy strategies.</li><li>Strong Customer Service skills with a focus on providing exceptional guest experiences.</li><li>Excellent Communication skills, both verbal and written, for interacting with guests and staff.</li><li>Sales orientation and the ability to support revenue optimization efforts.</li><li>Experience with training and leading reservations teams is an advantage.</li><li>Ability to work in a fast-paced environment and meet deadlines.</li><li>Familiarity with hotel reservation systems and proficiency in using relevant software.</li><li>Bachelor&rsquo;s degree in Hospitality, Business Management, or a related field is preferred.</li></ul>Job Type: Contract Contract length: 24 months

Reservation Manager

Nawy

<div>
 Manage and coordinate all reservations across the apart-hotel portfolio, ensuring accurate inventory control, optimal allocation of bookings, and timely, professional communication with guests and sales channels across Cairo and North Coast properties.
 
 
 Key Responsibilities
 
 
 Manage all booking inquiries received via direct channels, OTAs, corporate partners, and sales leads
 
 
 Allocate reservations to the appropriate building and apartment type based on availability, guest requirements, and operational considerations
 
 
 Maintain real-time inventory and availability across all properties in Cairo and the North Coast
 
 
 Pre-approve bookings in line with occupancy rules, pricing strategy, and house policies
 
 
 Coordinate closely with building supervisors and front office teams regarding arrivals, special requests, and overbooking prevention
 
 
 Update and manage rates, restrictions, and availability in the PMS and booking channels (as authorized)
 
 
 Apply rates, promotions, and length-of-stay rules accurately
 
 
 Respond to guest inquiries prior to arrival, including questions related to apartment types, amenities, policies, and location
 
 
 Ensure pre-arrival requirements are completed (payment, IDs,..)
 
 
 Share access details and QR codes with guest (Sahel)
 
 
 Confirm apartment readiness with GOS before releasing check-in instructions
 
 
 Ensure compliance with occupancy limits, visitor policies, and legal requirements when confirming reservations
 
 
 Prepare and share daily and weekly reservation and occupancy reports with Operations and Management
 
 
 Flag potential issues related to overbooking, maintenance blocks, or special events impacting availability
 
 
 Ensure compliance with cancellation and payment policies
 
 
 Maintain accurate reservation and guest records
 
 
 Daily Checklist
 
 
 Review inventory and availability for all Cairo and North Coast properties
 
 
 Monitor new bookings, cancellations, and modifications
 
 
 Respond to all booking inquiries within SLA
 
 
 Allocate and confirm reservations accurately in the PMS
 
 
 Confirm readiness with Operations/ GOS before sending check in instructions
 
 
 Coordinate with operations on blocked units or out-of-order apartments
 
 
 Update booking notes with guest preferences or special requests
 
 
 Weekly Checklist
 
 
 Review forward occupancy, pickup and demand trends
 
 
 Align with operations on upcoming high-occupancy periods
 
 
 Verify rate plans and restrictions across channels
 
 
 Prepare weekly reservations, occupancy and revenue reports
</div>

Sales Executive

Traveling with Michaila

<div>
 Were seeking a reliable and detail-oriented
 
 Booking &amp; Scheduling Specialist
 
 to support clients by coordinating schedules, managing bookings, and ensuring a seamless experience from start to finish. This fully remote role is ideal for someone who enjoys organization, client communication, and keeping details running smoothly. Individual needs to be able to work independently while also using the tools and resources provided for them.
 
 
 
 What Youll Do:
 
 
 
 <ul>
 <li>
 Manage bookings, schedules, and confirmations
 </li>
 <li>
 Communicate with clients to gather details and provide updates
 </li>
 <li>
 Ensure accuracy and timely follow-ups
 </li>
 <li>
 Deliver professional, friendly support throughout the process
 
 
 
 </li>
 </ul>
 
 What Were Looking For:
 
 
 
 <ul>
 <li>
 Strong organizational and communication skills
 </li>
 <li>
 Customer service or administrative experience (preferred, not required)
 </li>
 <li>
 Comfortable working independently in a remote setting
 </li>
 <li>
 Detail-oriented, dependable, and tech-comfortable
 </li>
 <li>
 Comfortable researching destinations, creating itineraries, and delivering quotes to clients
 </li>
 <li>
 Must be a citizen of the US, Mexico, UK, Spain, or Australia
 
 
 
 </li>
 </ul>
 
 Why This Role Stands Out:
 
 
 
 <ul>
 <li>
 100% remote flexibility
 </li>
 <li>
 Training and ongoing support provided
 </li>
 <li>
 Opportunity for growth within a supportive team
 
 </li>
 </ul>
</div>

Booking & Scheduling Planner

TGP International

<div>POSITION OVERVIEW: 
The Venue Manager is responsible for overseeing the daily operations of the dining hall, ensuring efficient
coordination across operational teams and maintaining high standards of service, cleanliness, safety, and guest
satisfaction.
The role supervises Assistant Managers and Floor Supervisors, ensuring that operational procedures, service
standards, and operational targets are consistently achieved. The Venue Manager works closely with
the Reception Manager, supporting coordination between both floor operations and reception activities.
In the absence of the Operations Manager, the Venue Manager assumes responsibility for overseeing the
venue and ensuring that all operational standards and procedures are maintained. 
 
CORE RESPONSIBILITIES
1. Venue Operations Management<ul><li>Oversee the daily operations of the dining hall, ensuring smooth service and efficient coordination</li></ul>
between teams and floors.<ul><li>Ensure operational standards, procedures, and service guidelines are consistently implemented across</li></ul>
the venue.<ul><li>Monitor operational performance to ensure efficient service delivery and high guest satisfaction.</li><li>Coordinate with Assistant Managers and Supervisors to ensure operational readiness throughout</li></ul>
service periods.<ul><li>Ensure the venue maintains high standards of cleanliness, safety, and organization.</li></ul>
2. Team Leadership &amp; Supervision<ul><li>Supervise and support Assistant Managers and operational Supervisors.</li><li>Provide leadership and guidance to ensure teams operate effectively and meet service standards.</li><li>Support recruitment, onboarding, and training of operational staff when required.</li><li>Monitor staff performance and provide feedback to Assistant Managers and Supervisors.</li><li>Conduct regular operational meetings to ensure alignment across teams.</li></ul>
3. Operational Coordination<ul><li>Work closely with the Reception Manager to ensure smooth coordination between reception and floor</li></ul>
operations.<ul><li>Support reception operations when required to maintain guest service continuity.</li><li>Coordinate operational activities across departments to maintain efficient service flow.</li><li>Address operational challenges and implement solutions to ensure smooth daily operations.</li></ul>
4. Guest Experience &amp; Service Quality<ul><li>Monitor guest experience across the venue and ensure service standards are consistently maintained.</li><li>Support operational teams in resolving guest concerns or service issues professionally.</li><li>Identify opportunities to improve operational efficiency and guest satisfaction.</li><li>Ensure teams maintain a professional and service-oriented approach.</li></ul>
5. Operational Performance &amp; Cost Awareness<ul><li>Support the Operations Manager in monitoring operational efficiency and cost control.</li><li>Ensure staffing levels and operational resources are utilized effectively.</li><li>Assist in maintaining operational performance in line with business targets.</li></ul>
6. Health, Safety &amp; Compliance<ul><li>Ensure compliance with health, safety, hygiene, and operational regulations across the venue.</li><li>Support the implementation of safety policies and ensure operational teams follow safety procedures.</li><li>Monitor the venue environment to ensure a safe and well-maintained facility for guests and</li></ul>
employees.
7. Acting Operations Manager (When required)<ul><li>Assume responsibility for venue operations in the absence of the Operations Manager.</li><li>Ensure all operational procedures, service standards, and company policies are followed.</li><li>Provide leadership and direction to Assistant Managers and Supervisors during operational shifts.</li><li>Report operational updates and issues to senior management when required.</li></ul> 
Requirements 
Experience &amp; Education
&ndash; Minimum 6&ndash;8 years of experience in hospitality or food and beverage operations
&ndash; At least 3 years of experience in a supervisory or managerial role
&ndash; Experience in high-volume restaurants, hospitality venues, or food halls is preferred
Market &amp; Industry Knowledge
&ndash; Good understanding of staffing, operational efficiency, and service delivery
Technical &amp; Professional Skills
&ndash; Excellent communication and interpersonal skills
&ndash; Strong organizational and operational coordination skills
&ndash; Ability to manage multiple operational priorities in a fast-paced hospitality environment
&ndash; Fluent communication in English is required
&ndash; Knowledge of Arabic is considered an advantage
Leadership &amp; Personal Attributes
&ndash; Strong leadership and team management abilities
&ndash; Professional and confident leadership presence
&ndash; Strong problem-solving and decision-making skills
&ndash; Ability to motivate teams and maintain high service standards
&ndash; Strong attention to detail and commitment to operational excellence
&ndash; Ability to remain effective under pressure in busy service environments
Note: This job description reflects key duties and responsibilities of the position and is not to be
interpreted as exhaustive.</div>

Venue Manager

International Turnkey Systems - ITS

<div>
 
 
 Job Summary
 
 
 
 
 
 
 The
 
 Bid Manager
 
 is a critical, central role responsible for
 
 orchestrating the end-to-end bid process
 
 for major, high-value opportunities&mdash;from initial tender identification through to final submission and handover. You will be the
 
 project manager for our proposals
 
 , ensuring we submit compelling, compliant, and commercially sound bids that maximize our win probability. This role requires a unique blend of project management rigor, commercial acumen, technical understanding, and exceptional writing/editing skills.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Bid Process Leadership &amp; Management
 
 
 <ul>
 <li>
 
 Lead the entire bid lifecycle
 
 for assigned opportunities (RFPs, RFIs, RFQs, ITTs), typically with contract values exceeding
 </li>
 <li>
 Develop and execute a
 
 win strategy and bid plan
 
 for each major opportunity, including timelines, resource allocation, and compliance matrices.
 </li>
 <li>
 
 Chair bid kick-off, strategy, and review meetings
 
 (e.g., Black Hat, Red Team reviews) with cross-functional teams (Sales, Pre-Sales, Legal, Finance, Delivery, Partners).
 </li>
 <li>
 
 Manage the bid schedule
 
 rigorously, driving all contributors to meet critical milestones and the final submission deadline.
 </li>
 </ul>
 
 
 
 
 
 Proposal Development &amp; Quality Assurance
 
 
 <ul>
 <li>
 
 Author, edit, and synthesize content
 
 from multiple contributors into a single, coherent, persuasive, and professionally polished proposal document.
 </li>
 <li>
 Ensure
 
 100% compliance
 
 with all tender requirements, terms, and conditions.
 </li>
 <li>
 Develop compelling
 
 value propositions, executive summaries, and differentiators
 
 that align with the client's strategic objectives.
 </li>
 <li>
 Collaborate with Pre-Sales and Solutions Architects to translate technical designs into compelling commercial narratives.
 </li>
 <li>
 Oversee the final production of the proposal&mdash;formatting, graphics, packaging, and secure delivery (hardcopy and electronic).
 </li>
 </ul>
 
 
 
 
 
 
 Commercial &amp; Governance
 
 
 <ul>
 <li>
 Work with the Commercial/Finance team to ensure the
 
 pricing model is accurate, compliant, and competitive
 
 .
 </li>
 <li>
 Maintain the
 
 bid library
 
 (boilerplate content, case studies, credentials) and ensure lessons learned are captured post-submission.
 </li>
 <li>
 Ensure all bids follow internal governance and approval processes before submission.
 </li>
 <li>
 Manage relationships with
 
 subcontractors and partners
 
 during the bid process, ensuring their inputs are timely and compliant.
 </li>
 </ul>
 
 
 
 
 
 
 Required Skills &amp; Qualifications
 
 
 <ul>
 <li>
 
 Experience:
 
 Minimum
 
 5-7 years
 
 of proven experience in a
 
 Bid Manager, Proposal Manager, or similar role within the IT/Technology services sector
 
 (Systems Integrator, IT Consultancy, Major Vendor).
 
 GCC experience is highly preferred.
 
 </li>
 <li>
 
 Track Record:
 
 Demonstrated success in managing and winning
 
 complex, high-value IT services bids
 
 for enterprise or government clients.
 </li>
 <li>
 
 Knowledge:
 
 Solid understanding of
 
 IT solutions
 
 (infrastructure, cloud, security) and the
 
 IT services sales cycle
 
 . Familiarity with
 
 public sector procurement processes
 
 in Kuwait/GCC is a strong advantage.
 </li>
 <li>
 
 Skills:
 
 </li>
 <li>
 
 Exceptional project management and organizational skills
 
 under tight deadlines.
 </li>
 <li>
 
 Superior writing, editing, and presentation skills
 
 (English is essential;
 
 Arabic proficiency is a major advantage
 
 for local tenders).
 </li>
 <li>
 
 Meticulous attention to detail
 
 and compliance.
 </li>
 <li>
 Strong interpersonal skills to influence and coordinate stakeholders without direct authority.
 </li>
 <li>
 Proficiency in MS Office Suite and proposal management software.
 </li>
 </ul>
 
 
 
 
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Formal project management (PMP, PRINCE2) or bid management (APMP) certification.
 </li>
 <li>
 Technical background or pre-sales experience.
 </li>
 <li>
 Experience with Kuwaiti government tendering platforms (e.g., Kuwait Tender Board) and processes.
 </li>
 <li>
 Experience managing bids for outsourcing or managed services contracts.
 </li>
 </ul>
 
 
</div>

Bid Manager

Cooperman & Goldberg

<div>
 
 Company Description
 
 
 
 Cooperman &amp; Goldberg is a recognized leader in the construction industry, delivering innovative design and construction solutions tailored to clients' visions. Our commitment is to partner with clients to bring their projects to life with expertise and precision. Known for our collaborative approach, we prioritize quality, efficiency, and excellence in every endeavor. Cooperman &amp; Goldberg takes pride in building long-term relationships through exceptional service and innovative results.
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role located in Riyadh for a Bid Manager. The Bid Manager will oversee the end-to-end bid process, manage bid submissions, and ensure compliance with client requirements and company goals. Responsibilities include preparing and writing competitive bids, coordinating with cross-functional teams, managing proposal timelines, and improving bid processes to optimize efficiency and success rates. The role requires a strategic approach to create compelling and well-structured proposals in response to client opportunities.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Proficiency in Bid Preparation and Bid Writing to create accurate, compelling, and tailored proposals.
 </li>
 <li>
 Strong expertise in Bid Management and Proposal Management to oversee all aspects of the bid process.
 </li>
 <li>
 In-depth understanding of Bid Processes, including compliance with client requirements and procurement regulations.
 </li>
 <li>
 Analytical and organizational skills to manage multiple complex deadlines and maintain consistent quality.
 </li>
 <li>
 Excellent communication and collaborative abilities to work closely with diverse internal teams and external stakeholders.
 </li>
 <li>
 Experience in the construction industry or a related field is a strong advantage.
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Construction Management, or a related field preferred.
 </li>
 </ul>
</div>

Hilton

<div>Reservations Manager
A Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. 
 
 
What will I be doing? 
As Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The Reservations Manager will work with the Sales and Events Teams to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Maximise occupancy levels by reviewing and revising revenue strategies</li>
<li>Work with the Sales and Events Teams to maximise corporate and group rates</li>
<li>Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department</li>
<li>Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy</li>
<li>Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market</li>
<li>Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts</li>
<li>Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively</li>
<li>Assist in the recruiting, managing, training and developing of the Team</li>
<li>Participate in the organisation of hotel promotional activities</li></ul>
What are we looking for? 
A Reservations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous experience with reservations in the hotel/leisure sector</li>
<li>Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets</li>
<li>Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges</li>
<li>Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members</li>
<li>Excellent organisation and planning skills</li>
<li>Accountable and resilient</li>
<li>Flexibility to respond to a range of different work situations</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Knowledge of the hotel property management systems</li>
<li>Previous experience in the same or similar role</li>
<li>Relevant degree, in a business discipline, from an academic institution</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Reservations Manager

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