boutique manager

Christian Louboutin

<div>
 
 
 Overview and purpose of role:
 
 
 
 
 
 
 As a Boutique Manager at Christian Louboutin, your role is to be responsible for the overall management of the store, staff, merchandise and customer service. The Boutique Manager is also responsible for driving his or her team to achieve sales objectives, maintaining and achieving high operational and merchandizing standards and goals, building highly motivated teams and developing associates to the next level.
 
 
 
 
 
 
 Key Responsibilities of the role:
 
 
 
 Sales and Customer Management
 
 <ul>
 <li>
 Proposing and implementing action plans to develop sales for each product category.
 </li>
 <li>
 Ensuring the achievement of business goals and strategic projects.
 </li>
 <li>
 Ensuring the implementation and development of initiatives which develop further the clientele database of the store.
 </li>
 </ul>
 
 
 
 
 People Management and Development
 
 <ul>
 <li>
 Managing store staff with the help of the Management and the Human Resources Department.
 </li>
 <li>
 Ensuring the development of motivation, sense of belonging and business involvement of the team.
 </li>
 <li>
 Training Sales Advisors on new collections and on selling techniques.
 </li>
 <li>
 Challenging Sales Advisors on seasonal products.
 </li>
 </ul>
 
 
 
 
 Customer Service
 
 <ul>
 <li>
 Ensuring all associates provide the highest level of customer service.
 </li>
 <li>
 Ensuring staff maintains constant client communication through utilizing their client books.
 </li>
 <li>
 Managing client database and utilize information to increase sales and client contact.
 </li>
 <li>
 Resolving all client problems and complaints quickly and effectively.
 </li>
 </ul>
 
 
 
 
 Store Management
 
 <ul>
 <li>
 Managing HR administration (planning, absences etc.).
 </li>
 <li>
 Ensuring daily and weekly reporting.
 </li>
 <li>
 Solving client litigations.
 </li>
 <li>
 Performing back-office activities such as data entry, inter shop movements, product delivery, daily closures etc.
 </li>
 </ul>
 
 
 
 
 Store Image Management
 
 <ul>
 <li>
 Ensuring correct interpretation and implementation of visual guidelines, keeping store employees up to date about visual issues, and ensuring that best sellers products are displayed, through a close cooperation with the Visual Display Team.
 </li>
 <li>
 Taking care of the general look of the store in terms of cleanness, tidiness and efficiency, in order to ensure the best image of products and store, in line with the brand communication and promotion strategy.
 </li>
 <li>
 Supporting the products presentation to the highest standards.
 </li>
 </ul>
 
 
 
 
 Store Operation Management
 
 <ul>
 <li>
 Ensuring an economical and operational effective management of the store, in compliance with internal policies and procedures.
 </li>
 <li>
 Ensuring an adequate integration and optimization between front and back-office, by guaranteeing appropriate store resources coverage, and supervising logistics and stock management.
 </li>
 <li>
 Ensuring maintenance of inventory accuracy, in line with brand policies and procedures.
 </li>
 <li>
 Following-up of daily sales reporting.
 </li>
 <li>
 Controlling product quality (management of the defectives and the repairs).
 </li>
 <li>
 Controlling the bank deposits reconciliation (bank transfers, cash, credit cards, duty free, funds repositories etc.).
 </li>
 </ul>
 
 
 
 
 Human Resources
 
 <ul>
 <li>
 Recruiting, training, and developing staff ensuring all positions are filled in a timely manner with qualified personnel.
 </li>
 <li>
 Supporting, implementing and providing follow-up for all training programs, seminars, etc.
 </li>
 <li>
 Continually evaluating the performance of each associate and provide constant feedback to ensure results.
 </li>
 <li>
 Resolving all human resources issues in a timely and effective manner, partnering with HR when necessary.
 </li>
 <li>
 Ensuring integrity of payroll and the payroll process.
 </li>
 <li>
 Ensuring image and grooming standards are professional, reflective of the brand image and adhered to at all times.
 </li>
 </ul>
 
 
 
 
 Communication &amp; Reporting
 
 <ul>
 <li>
 Ensuring smooth and regular reporting and information to the Management on turnover, HR matters, accounting, client litigations, events etc.
 </li>
 <li>
 Building and maintaining good communication with members of corporate office, mall office and other stores.
 </li>
 <li>
 Communicating and supporting brand culture and values within your location and ensure key business messaging is actively cascaded to your team members.
 </li>
 </ul>
 
 
 
 
 Skills and Requirements:
 
 
 In order to deliver the main responsibilities of the role, you will need the following skills:
 
 <ul>
 <li>
 Proven experience in a retail company; a plus if it&rsquo;s in luxury or service environment.
 </li>
 <li>
 Knowledge of logistic software or at least adaptable quickly to new systems/processes.
 </li>
 <li>
 3 to 5years of luxury fashion retail management experience with a focus on leading a multicultural team.
 </li>
 <li>
 Proven ability to drive results and to develop people as well as turnover.
 </li>
 <li>
 Commercial awareness and strong business acumen.
 </li>
 <li>
 Strong customer relationship management and development as well as networking skills.
 </li>
 <li>
 Passion for fashion luxury and trends.
 </li>
 <li>
 Excellent person appearance (smart with a sense of individual style).
 </li>
 <li>
 Local mother tongue or able to manage staff in the language with excellent English skills (Other additional languages would be an advantage).
 </li>
 <li>
 Very good command of Microsoft Office tools such as Excel, Word and PowerPoint and of any ERP.
 </li>
 <li>
 Rigor and organization with a strong service orientation.
 </li>
 <li>
 Excellent attention to detail, in order to support the needs of the business and to provide a polished and professional service.
 </li>
 <li>
 Motivated and committed with a &lsquo;can do&rsquo; positive attitude.
 </li>
 <li>
 Able to meet the demands of a busy boutique/concession with high energy levels and determination.
 </li>
 <li>
 Proactive, dynamic and have a willingness to learn and develop.
 </li>
 </ul>
 
 
 
 
 
 Our business and our Values:
 
 
 
 Christian Louboutin opened his first boutique in Paris in 1992. An artist and craftsman with a true passion for shoes, his designs are unique and instantly recognizable, thanks in part to their signature and now trademarked red lacquered soles. The collections for both men and women combine wit, glamour, elegance and technical proficiency like no other. 2014 welcomed the launched of Christian Louboutin Beaute with its first nail colour, Rouge Louboutin. The collection has continued to diversify since then with the launch of lip in 2015, fragrance in 2016 and more recently a wonderful eye collection in 2017. With an extensive range of collections, Christian Louboutin now counts more than 150 boutiques globally.
 
 
 
 
 
 
 Our people are at the heart of our brand.
 
 
 
 We celebrate individuality and allow the freedom to have responsibility, autonomy and creativity within your role. Our colleagues have in common the passion and dedication to our Brand, and its continued success.
 
 
 
 
 
 
 We live by our values:
 
 
 
 We are down to earth &ndash; we stand with authenticity, integrity and respect. We have passion &ndash; we drive our business with agility, commitment and care. We have happiness in all that we do &ndash; we collaborate with positivity, open-mindedness and fun. We work with inspiration &ndash; we envision the future with confidence, creativity and freedom. If the shoe fits, walk with us&hellip;
 
 
 
 
 
 The Maison Christian Louboutin is an equal opportunity employer. We are committed to recruitment practices that do not discriminate against any job applicant because of their race, color, gender, age, nationality, culture(s), religion, sex, physical or mental disability, or age. We believe that a culture of diversity and individuality fosters our core values we listed above. So, if you also share this mindset and these values and you dream of coloring your soles red as part of the Louboutin adventure, please join us!
 
</div>

Boutique Manager

<div>
 
 
 Overview and purpose of role:
 
 
 
 
 
 
 
 As an
 
 
 
 Assistant
 
 
 
 
 
 
 Boutique Manager
 
 
 
 at Christian Louboutin, your will work closely with the Boutique Manager in the overall management of the store, staff, merchandise and particularly in leading an outstanding customer facing and service orientated team. You will act as an extension of the Boutique Manager in his/her absence.
 
 
 
 
 Under the Boutique Manager supervision and with respect of all internal procedures and guidelines, the Assistant Boutique Manager is in charge of driving his or her team to achieve sales objectives, maintaining and achieving high operational and merchandising standards and goals, building highly motivated teams and developing associates for the next step.
 
 
 
 You organize, supervise the work on the floor, being a role model for the rest of the team. You need to be excellent in your relationship with customers and to be able to transfer your knowledge and skills to the sales associates.
 
 
 
 
 
 
 Key Responsibilities of the role:
 
 
 
 
 
 
 
 Sales and Customer Management
 
 
 <ul>
 <li>
 Proposing and implementing action plans to develop sales for each product category.
 </li>
 <li>
 Ensuring the achievement of business goals and strategic projects.
 </li>
 <li>
 Ensuring the implementation and development of initiatives which develop further the clientele database of the store.
 </li>
 </ul>
 
 
 
 
 
 People Management and Development
 
 
 <ul>
 <li>
 Managing store staff with the help of the Management and the Human Resources Department.
 </li>
 <li>
 Ensuring the development of motivation, sense of belonging and business involvement of the team.
 </li>
 <li>
 Supporting the Boutique Manager in training Sales Advisors on new collections and on selling techniques.
 </li>
 <li>
 Challenging Sales Advisors on seasonal products.
 </li>
 </ul>
 
 
 
 
 
 Customer Service
 
 
 <ul>
 <li>
 Ensuring all associates provide the highest level of customer service.
 </li>
 <li>
 Ensuring staff maintains constant client communication through utilizing their client books.
 </li>
 <li>
 Managing client database and utilize information to increase sales and client contact.
 </li>
 <li>
 Resolving all client problems and complaints quickly and effectively.
 </li>
 </ul>
 
 
 
 
 
 Store Management
 
 
 <ul>
 <li>
 Assisting the Boutique Manager in managing HR administration (planning, absences etc.).
 </li>
 <li>
 Solving client litigations and rising issues to the Store manager.
 </li>
 <li>
 Performing back-office activities such as data entry, inter shop movements, product delivery, daily closures etc.
 </li>
 </ul>
 
 
 
 
 
 Store Image Management
 
 
 <ul>
 <li>
 Ensuring correct interpretation and implementation of visual guidelines and procedures, keeping store employees up to date about visual issues, and ensuring that best sellers products are displayed through a close cooperation with the Visual Display Team.
 </li>
 <li>
 Taking care of the general look of the store in terms of cleanness, tidiness and efficiency, in order to ensure the best image of products and store, in line with the brand communication and promotion strategy.
 </li>
 <li>
 Supporting the products presentation to the highest standards.
 </li>
 </ul>
 
 
 
 
 
 Store Operation Management
 
 
 <ul>
 <li>
 Following-up of daily sales reporting.
 </li>
 <li>
 Controlling product quality (management of the defectives and the repairs).
 </li>
 <li>
 Controlling the bank deposits reconciliation (bank transfers, cash, credit cards, duty free, funds repositories etc.).
 </li>
 </ul>
 
 
 
 
 
 Human Resources
 
 
 
 Supporting the Boutique Manager in:
 
 <ul>
 <li>
 Recruiting, training, and developing staff ensuring all positions are filled in a timely manner with qualified personnel.
 </li>
 <li>
 Implementing and providing follow-up for all training programs, seminars, etc.
 </li>
 <li>
 Continually evaluating the performance of each associate and provide constant feedback to ensure results.
 </li>
 <li>
 Resolving all human resources issues in a timely and effective manner, partnering with HR when necessary.
 </li>
 <li>
 Ensuring integrity of payroll and the payroll process, if requested by the Boutique Manager.
 </li>
 <li>
 Ensuring image and grooming standards are professional, reflective of the brand image and adhered to at all times.
 </li>
 </ul>
 
 
 
 
 
 Communication &amp; Reporting
 
 
 <ul>
 <li>
 Helping the Boutique Manager to ensure smooth and regular reporting and information to the Management on turnover, HR matters, accounting, client litigations, events etc.
 </li>
 <li>
 Supporting the Boutique Manager in building and maintaining good communication with members of corporate office, mall office and other stores.
 </li>
 </ul>
 
 
 
 
 
 Skills and Requirements:
 
 
 
 
 In order to deliver the main responsibilities of the role, you will need the following skills:
 
 
 
 
 
 <ul>
 <li>
 Proven experience in a retail company; a plus if it&rsquo;s in luxury or service environment.
 </li>
 <li>
 3 to 5 years of luxury fashion retail management and sales experience.
 </li>
 <li>
 Proven ability to drive results and to develop people as well as turnover.
 </li>
 <li>
 Commercial awareness and strong business acumen.
 </li>
 <li>
 Strong customer relationship management and development as well as networking skills.
 </li>
 <li>
 Strong knowledge of fashion luxury markets and trends.
 </li>
 <li>
 Excellent person appearance (smart with a sense of individual style).
 </li>
 <li>
 Excellent English skills (Other additional languages would be an advantage).
 </li>
 <li>
 Very good command of Microsoft Office tools such as Excel, Word and PowerPoint and of any ERP.
 </li>
 <li>
 Excellent attention to detail, in order to support the needs of the business and to provide a polished and professional service.
 </li>
 <li>
 Motivated and committed with a &lsquo;can do&rsquo; positive attitude.
 </li>
 <li>
 Able to meet the demands of a busy boutique/concession with high energy levels and determination.
 </li>
 <li>
 Proactive, dynamic and have a willingness to learn and develop.
 </li>
 <li>
 Must be comfortable with change and willing to adapt as required to the needs of the business.
 </li>
 </ul>
 
 
 
 
 
 Our business and our Values:
 
 
 
 
 Christian Louboutin opened his first boutique in Paris in 1992. An artist and craftsman with a true passion for shoes, his designs are unique and instantly recognizable, thanks in part to their signature and now trademarked red lacquered soles. The collections for both men and women combine wit, glamour, elegance and technical proficiency like no other. Since the brand&rsquo;s launch, his creations have been immortalized in museums, on fashion week runways, red carpets, and in pop culture around the world. As a result, the Christian Louboutin brand name and his signature red sole are now among the most valuable trademarks in the fashion industry.
 
 
 
 
 
 
 
 
 Our people are at the heart of our brand.
 
 
 
 
 
 We celebrate individuality and allow the freedom to have responsibility, autonomy and creativity within your role. Our colleagues have in common the passion and dedication to our Brand, and its continued success.
 
 
 
 
 
 
 
 
 We live by our values:
 
 
 
 
 
 We are
 
 
 
 down to earth
 
 
 
 &ndash; we stand with authenticity, integrity and respect. We have
 
 
 
 passion
 
 
 
 &ndash; we drive our business with agility, commitment and care. We have
 
 
 
 happiness
 
 
 
 in all that we do &ndash; we collaborate with positivity, open-mindedness and fun. We work with
 
 
 
 inspiration
 
 
 
 &ndash; we envision the future with confidence, creativity and freedom.
 
 
 
 
 
 If the shoe fits, walk with us&hellip;
 
 
 
 
 
 
 
 
 The Maison Christian Louboutin is an equal opportunity employer. We are committed to recruitment practices that do not discriminate against any job applicant because of their race, color, gender, age, nationality, culture(s), religion, sex, physical or mental disability, or age. We believe that a culture of diversity and individuality fosters our core values we listed above. So, if you also share this mindset and these values and you dream of coloring your soles red as part of the Louboutin adventure, please join us!
 
 
</div>

Assistant Boutique Manager

Van Cleef & Arpels

Are you a good match?You have significant experience in a managerial position in the luxury retail industry as well as a deep understanding of the importance of working with a team. You have strong communication and interpersonal skills and demonstrate a non-compromise attitude and approach along with precision and reliability within daily routine.What are we expecting from you? Responsibilities Reporting to the Boutique Manager, you will be responsible for serving clients and contributing to the boutique turnover through personal action plans to reach sales targets. You will be taking part in the team development by sharing your expertise and will be involved in operational tasks and the excellence of services provided to the clientele. In this function:You will set &amp; follow-up objectives, challenge &amp; develop the team, drive engagement, animate the floor activity, and perform sales coachingYou will build your team action plan to reach sales targets, monitor performance and KPIs, and be the referent on clienteling activitiesYou will ensure &amp; develop customer service excellence, sell when needed, and be a role model regarding the selling ceremonyMore than a role . We recruit for a career!If you are interested in joining the influential growth of the Maison with care, no compromise, and the drive to succeed then do not hesitate to enter the creative universe of Van Cleef &amp; Arpels. By joining the Maison, you will be part of a nurturing team focused on delivering excellence and development.The Recruitment ProcessSend your application online.If your profile matches our search, you will be contacted by our HR team for an interview.Along the recruitment process, you will meet the Boutique Manager, Retail Director, and HR Business Partner.Otherwise, you will receive an email to inform you that your application has not been successful.

Chanel

Manage a team of Sales Advisors:
<ul>
 <li>Ensures the teams proper understanding and deployment of the House's strategy.</li>
 <li>Effective management of Sales Advisors and Supervisor and ensures efficient collaboration and synergies within his/her team</li>
 <li>Conveys trust in his/her team members and maximizes the potential of the team by defining development and growth opportunities.</li>
 <li>Coaches and mentors his/her team to reach their full potential through prompt feedback and regular performance reviews on results and competencies.</li>
 <li>Set and communicate clear expectations for the team by defining both individual and boutique objectives while promoting team ownership and accountability.</li>
</ul>
Strategic partner to Retail Director
<ul>
 <li>Acting as a strategic leader on key projects and strategy implementation</li>
 <li>Acting as key decision maker and significant contributor to projects</li>
 <li>Taking ownership of key strategic projects</li>
 <li>Building relationships within the retail community to enrich competitor insight and communicate with Boutique Manager key information</li>
 <li>Ensures his/her position as exemplary representative of the brand at all times, embodying the image of the brand</li>
 <li>Prioritizes long term vision over short term gains</li>
 <li>Uses Chanel Brand Image as a filter in decision making</li>
</ul>
Driving the business and ensure the ultimate client experience
<ul>
 <li>Ensure excellency in terms of client experience and services, working closely with Retail Director, L&amp;D and After Sales Managers to create and implement effective action plans to enhance our services and remain the Ultimate house of luxury.</li>
 <li>through coaching, feedback, and support.</li>
 <li>Monitor business indicators on WFJ in collaboration with Retail Director and High-End Business Manager and work closely with all Team Members to create and implement effective business action plans to achieve goals on all product categories</li>
 <li>Analyze KPI s, possess a 360 view of business activity and implement business strategies accordingly</li>
</ul>

Deputy Boutique Manager

Mouawad Jewellery

Manages the day-to-day operation of the boutique, following the Mouawad Boutique standards and guidelines.
Manages sales objectives and goals in the boutique, including sales targets, sales forecasts, and KPIs.
Maintains the boutique environment and customer enchantment checklist as per the Mouawad standards and runs weekly Customer enchantment audits of the boutique.
Ensures that all sales staff are aligned with Mouawad s grooming standards and work etiquette. Display the products as per the 5S methodology.
Develops and builds a top-notch and experienced sales team through continuous mentoring, training, and daily brief meetings.
Ensures that the sales team contacts the regular and potential customers through phone calls or direct contact.
Gathers market and boutique customer information by engaging with customers and recording their interests in the salesforce CRM system.
Make sure that all training sessions given to sales are well utilized at the boutique level
Sets the check-in process for the sales team and ensures its execution and timely
Runs a survey in the market including competitors and share an action plan with the boutique director.
Manages the overall sales KPIs of the team and follow up on any discrepancies and shortcomings.
Handles the boutique opening/closing procedure, accountable for handing the keys, the alarm code, and POS.
Reconciles the previous night s sales reports, prepare cash reports for management.
Works the duty roster schedule for sales team and monitor the daily attendance and vacation balance.
Manages boutique maintenance issues and repairs and coordinate retail operations.
Responsible for securing and updating legal documents related to the boutique: i.e. trade licenses, permits, maintenance contracts, approved supplier lists, letters, and other documents.
Responds to management projects when assigned by the Boutique Director.

Foreground LLC

Foreground is partnering with a leading luxury retail group in the UAE to appoint a Flagship Boutique Manager to lead the operations of one of the brands most prestigious locations.This is a key leadership position, responsible for translating the brands heritage into a seamless retail experience. The ideal candidate will combine operational excellence with refined client service standards, leading a team that reflects the sophistication, attention to detail, and commitment to excellence expected of a flagship destination.Role Overview :The Flagship Boutique Manager will serve as the ambassador of the brand within the most visible boutique, responsible for ensuring best-in-class client experience, overseeing all store functions, and upholding high commercial standards. This role goes beyond routine retail management and demands a leader who embodies the values of luxury, understands regional market nuances, and knows how to nurture a team that performs with pride and precision.Key Responsibilities :<ul><li>Own the full boutique P&L, including sales targets, budget planning, and cost control</li><li>Drive the overall client journey, ensuring personalized and memorable service experiences</li><li>Lead a team of sales advisors, supervisors, and support staff with clarity and consistency</li><li>Implement brand directives on visual merchandising, store layout, and seasonal presentations</li><li>Analyze sales data, client behavior, and team performance to inform decision-making</li><li>Ensure compliance with internal SOPs, safety standards, and loss prevention practices</li><li>Act as the key point of contact for internal departments including merchandising, marketing, and training</li><li>Represent the boutique in management meetings, contributing operational insights and team feedback</li><li>Champion a culture of continuous improvement, staff development, and customer excellence</li></ul>Candidate Profile :<ul><li>Minimum 7 years of experience in retail management, ideally with 3+ years in a luxury flagship environment</li><li>Demonstrated success in managing boutique teams, clienteling strategies, and luxury sales growth</li><li>Deep understanding of premium customer behaviors, retail trends, and experiential retailing</li><li>Excellent interpersonal and leadership skills; able to inspire, coach, and challenge teams</li><li>Fluent in English; proficiency in Arabic or French is a plus</li><li>Presentable, articulate, and naturally confident in engaging with high-profile clientele</li></ul>

Flagship Boutique Manager (FBM001)

Are you a good match?You have a proven managerial experience, an entrepreneurial mindset, you are audacious, curious, positive, flexible, organized, and reliable with a passion about sharing your experience to develop and inspire your team.You have amazing communication and interpersonal skills while being results and client-driven to achieve excellence.What are we expecting from you? ResponsibilitiesReporting to the Retail Director, you will be responsible to steer the growth of your boutique in terms of sales, client satisfaction and team development, offering an outstanding in-store experience while embodying Maison values. To that extent you will:Drive business   managing the team along with setting individual objectives and priorities, ensuring boutique targets are achieved notably in terms of sales and client satisfaction;Act as an ambassador   introducing the Maison universe, its history, creations and sources of inspirations, promoting the Maison across local communities;Offer a high level of service   driving customer service activities, making sure we offer an outstanding in-store experience;Develop the team   building a complementary team, coaching team members, following-up improvement, recruiting new profiles, nurturing the team s knowledge and its positive mindset;Run efficient and compliant in-store operations   supervising boutique operations and back-office activities, ensuring policies are respected, growing operational excellence.More than a role . We recruit for a career!By joining Van Cleef &amp; Arpels you will be part of a Maison where employee career development is at the heart of our ambition.Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.The Recruitment ProcessSend your application online.If your profile matches our search, you will be contacted by our Talent Acquisition team for an interview.Along the recruitment process you will meet the Retail Director, Managing Director, and HR Business Partner.

Boutique Manager, Dubai

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Boutique Manager, Dubai