boutique manager

Montblanc

<div>
 
 MAIN PURPOSE
 
 
 
 The Boutique Manager is responsible to develop and maximise the performance of the boutique through achievement of sales, profit and strategic objectives.
 
 
 
 Key Responsibilities
 
 
 
 Sales
 
 
 Maximise turnover and profitability development of the boutique.
 
 
 <ul>
 <li>
 Sales generated inside the boutique.
 </li>
 <li>
 Sales generated outside the boutique (presentations made in palaces and to VIP clients).
 </li>
 <li>
 Discount management: Control of discount and general expenses in the boutique.
 </li>
 <li>
 Performance analysis, KPI development and SWOT analysis of the boutique.
 
 
 </li>
 </ul>
 Customer Focus Service
 
 
 <ul>
 <li>
 Direct contact with Royals and Collectors.
 </li>
 <li>
 Implementation of customer relationship programs with boutique teams.
 </li>
 <li>
 Improvement of database registration (quantity and quality).
 </li>
 <li>
 Professional Customer Service/ After Sales Service execution in boutique.
 
 
 </li>
 </ul>
 
 Team Management Leadership
 
 
 
 <ul>
 <li>
 Set KPl's targets for team.
 </li>
 <li>
 Personal development talent management.
 </li>
 <li>
 Motivation of the team.
 </li>
 <li>
 Monitoring and appraisal of team.
 </li>
 <li>
 Integration and training of new Sales Associates in the field.
 </li>
 <li>
 Support Retail Director in recruitment process of new team members.
 
 
 </li>
 </ul>
 
 Operations And Administration
 
 
 
 <ul>
 <li>
 Main contact for all requests related to the boutique.
 </li>
 <li>
 Strict adherence to the Richemont Montblanc specific Retail Procedures.
 </li>
 <li>
 Optimising stock management in boutiques (replenishment, rotation, inventory).
 </li>
 <li>
 Proper execution and timely delivery of boutique reports.
 </li>
 <li>
 Proper maintenance in the boutique.
 </li>
 <li>
 Implementation of security concept.
 </li>
 <li>
 Execution of promotion and incentives on boutique level.
 
 
 </li>
 </ul>
 
 The Boutique Manager Ensures
 
 
 
 With Retail Director
 
 
 <ul>
 <li>
 Definition of objectives for the boutique.
 </li>
 <li>
 Definition, support and realizations of marketing activities (commercial).
 </li>
 <li>
 Develop a merchandising concept.
 
 
 </li>
 </ul>
 In coordination with Visibility Manager
 
 
 <ul>
 <li>
 Excellence at POS at any time and control of quality of displays.
 </li>
 <li>
 Adhesion to appropriate display and product guidelines at all times.
 
 
 </li>
 </ul>
 In coordination with Sales Trainer
 
 
 <ul>
 <li>
 Coaching of the boutique teams.
 </li>
 <li>
 Monitor self-learning progress of team.
 
 
 </li>
 </ul>
</div>

Boutique Manager

Vhernier

As part of its strategic development in the UAE, the Vhernier Maison is looking for a Boutique Manager capable of handling the opening and success of the store.
Key Responsibilities :
<ul>
<li>Boutique performance &amp; Sales achievement :</li>
<li>Achieve or surpass monthly and yearly sales targets of the boutique;</li>
<li>Meet or exceed the KPIs set by the retail management;</li>
<li>Respect the brand s discount policy;</li>
<li>Establish a budget, track sales and expenses. Maintain budget and related costs within established guidelines;</li>
<li>Develop and implement the boutique action plan with the commercial department with a focus on business development;</li>
<li>Ensure the sales growth;</li>
<li>Gain market share;</li>
<li>Review competition trends, recommend and initiate changes for maximizing goals and objectives.</li>
<li>Management :</li>
<li>Set, implement and supervise the boutique sales strategy;</li>
<li>Guarantee the implementation and regular monitoring of the boutique action plan (result driven, monthly review and keep update, monitor and follow up the plan);</li>
<li>Ensure compliance with all policies and procedures through regular store management and staff meetings, store walk-throughs, audits, etc.;</li>
<li>Together with the visual merchandising team, ensure that the standards on store image are kept according to company guidelines and coordinate the proper training for sales staff;</li>
<li>Ensure appropriate merchandise stock levels;</li>
<li>Ensure proper attire, grooming and behavior in line with the brand s guidelines;</li>
<li>Grant the compliance to operational procedures provided by the Group;</li>
<li>Lead by example &amp; team spirit: lead and motivate the team to accomplish and maximize the sales target and retail KPIs;</li>
<li>Oversee the boutique maintenance;</li>
<li>Handle all customer s inquiries and complaints.</li>
<li>Customer Relations Management :</li>
<li>Treat the customer according to the brand s standards: ensure that each customer receives outstanding standards, solid product knowledge and all other components of customer service;</li>
<li>Act as a brand ambassador when representing the brand at meetings, events (local &amp; international) and other work-related functions;</li>
<li>Build strong customer relationships and enhance loyalty;</li>
<li>Acquire a relevant customer database, convert it into sales transaction and retain the customer for future transactions;</li>
<li>Monitor &amp; execute the boutique CRM program.</li>
<li>Team Management:</li>
Performs all necessary supervisory functions to effectively and efficiently manage the personnel assigned:
<li>Hire, lead and act as an advisor to boutique team regarding projects, tasks and operations;</li>
<li>Define and communicate missions and objectives of all team members, clearly establishing priorities and reasonable deadlines;</li>
<li>Formulate the sales team s goals and objectives, motivate staff and reinforce engagement;</li>
<li>Motivate the boutique team around the strategy and vision of the Maison;</li>
<li>Foster a cooperative and harmonious working climate to maximize employees morale and productivity;</li>
<li>Act as a coach and assist colleagues in operations, sales and training.</li>
</ul>

BOUTIQUE MANAGER

Richemont

Overview Since its inception, Vhernier has embodied the artistry and innovation of Milanese elegance, redefining jewelry with a bold approach to design and craftsmanship. Known for its sculptural beauty and commitment to sustainability, Vhernier harmonizes timeless aesthetics with modern minimalism, crafting each piece as a work of art. With a passion for unusual materials, such as titanium and the rarest gems, the House creates creations that are both groundbreaking and understated. From hand-sculpted forms to the soul of craftsmanship, Vhernier celebrates the art of simplicity, inviting you into a world where elegance is an exploration of beauty, vision, and creativity.As part of its strategic development in the UAE, the Vhernier Maison is looking for a Boutique Manager capable of handling the opening and success of the store. Your mission As an Ambassador of the Vhernier Maison, you will be responsible for the development and optimization of the boutique's performance and profitability by managing the boutique team, ensuring excellence in boutique operations, and to delivering the best client service and experience. You will contribute to developing a deep understanding and knowledge of the Maison to convey its brand DNA, recognizable craftsmanship and innovation in all its creations.You will be in charge of the daily operation of the boutique (front and back office) with the aim of communicating the overall brand message in a successful manner to generate business.You will be responsible for establishing, maintaining and promoting the Vhernier brand image and identity, following the Company's directives.You will be accountable for ensuring maximum sales and profitability of the boutique through merchandise, inventory, expense control and human resources management. Key Responsibilities <ul><li>Boutique performance & Sales achievement: <ul><li>Achieve or surpass monthly and yearly sales targets of the boutique;</li><li>Meet or exceed the KPIs set by the retail management;</li><li>Respect the brand's discount policy;</li><li>Establish a budget, track sales and expenses. Maintain budget and related costs within established guidelines;</li><li>Develop and implement the boutique action plan with the commercial department with a focus on business development;</li><li>Ensure the sales growth;</li><li>Gain market share;</li><li>Review competition trends, recommend and initiate changes for maximizing goals and objectives.</li></ul></li><li>Management: <ul><li>Set, implement and supervise the boutique sales strategy;</li><li>Guarantee the implementation and regular monitoring of the boutique action plan (result driven, monthly review and keep update, monitor and follow up the plan);</li><li>Ensure compliance with all policies and procedures through regular store management and staff meetings, store walk-throughs, audits, etc.;</li><li>Together with the visual merchandising team, ensure that the standards on store image are kept according to company guidelines and coordinate the proper training for sales staff;</li><li>Ensure appropriate merchandise stock levels;</li><li>Ensure proper attire, grooming and behavior in line with the brand's guidelines;</li><li>Grant the compliance to operational procedures provided by the Group;</li><li>Lead by example & team spirit: lead and motivate the team to accomplish and maximize the sales target and retail KPIs;</li><li>Oversee the boutique maintenance;</li><li>Handle all customer's inquiries and complaints.</li></ul></li><li>Customer Relations Management: <ul><li>Treat the customer according to the brand's standards: ensure that each customer receives outstanding standards, solid product knowledge and all other components of customer service;</li><li>Act as a brand ambassador when representing the brand at meetings, events (local & international) and other work-related functions;</li><li>Build strong customer relationships and enhance loyalty;</li><li>Acquire a relevant customer database, convert it into sales transaction and retain the customer for future transactions;</li><li>Monitor & execute the boutique CRM program.</li></ul></li><li>Team Management: <ul><li>Performs all necessary supervisory functions to effectively and efficiently manage the personnel assigned:</li><li>Hire, lead and act as an advisor to boutique team regarding projects, tasks and operations;</li><li>Define and communicate missions and objectives of all team members, clearly establishing priorities and reasonable deadlines;</li><li>Formulate the sales team's goals and objectives, motivate staff and reinforce engagement;</li><li>Foster a cooperative and harmonious working climate to maximize employees' morale and productivity;</li><li>Act as a coach and assist colleagues in operations, sales and training.</li></ul></li></ul> Job profile Education:<ul><li>Bachelor graduate with at least 10 years of retail experience, preferably in the luxury jewelry/watchmaking sector.</li></ul>Technical Skills:<ul><li>Qualification/ training in watches & jewelry, knowledge of diamond grading and design;</li><li>Preferably with a qualification in gemology;</li><li>Ability to work in a fast-paced retail store environment;</li><li>MS Office experience required (Word, Excel, PowerPoint);</li><li>Fluency in English is mandatory; the knowledge of another language is a plus (Arabic, Chinese, Russian, Italian).</li></ul>Personal Skills:<ul><li>Managerial skills and proactive approach;</li><li>Excellent interpersonal and communication skills are required;</li><li>Ability to delegate tasks and follow up to ensure execution;</li><li>People-friendly and comfortable dealing with VIP clients;</li><li>Excellent representation skills;</li><li>Focused, target oriented and organized;</li><li>Strong understanding of customer service needs and customer (internal and external) priorities;</li><li>Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision;</li><li>Self-starter with team-player approach.</li></ul><img src="https://www.jobg8.com/Tracking.aspx?cVAb9OF4hnq223Z9dRGWCdNuP592%2btJ7z" width="0" height="0" />

Since the legend's reincarnation in 1994, A. Lange & Söhne has been one of the most respected and successful watch brands in the luxury sector. Our whole aim is to continue our tradition with new, outstanding products, very much in keeping with Lange's claim: State-of-the-art tradition. What we expect from our watches, we expect from us: Never stand still.Position Summary:As the Boutique Manager of our prestigious luxury watch boutique, you will be the ambassador of the brand, leading the store with passion, precision, and performance. You will be responsible for achieving commercial results while cultivating an exceptional client experience. Your focus will be on building long-term relationships with VIP clientele through personalized one-on-one sales ceremonies and expanding the boutique's client database.Key Responsibilities:1. Sales & Business Development<ul><li>Achieve and exceed boutique sales targets, KPIs, and profitability goals.</li><li>Drive commercial performance through strategic planning, daily coaching, and close monitoring of team sales behaviours.</li><li>Implement and lead elevated, personalized one-on-one sales ceremonies tailored to high-net-worth clients and collectors.</li><li>Identify and develop new business opportunities including networking events, concierge partnerships, and private clienteling initiatives.</li></ul>2. Client Relationship Management<ul><li>Build, manage, and nurture a dynamic and loyal client database with a strong focus on VIP clientele.</li><li>Maintain in-depth knowledge of individual clients' preferences, history, and lifestyle to anticipate needs and drive repeat business.</li><li>Organize and host exclusive events and private appointments to strengthen client engagement and loyalty.</li><li>Inspire, mentor, and develop a team of sales advisors to deliver an exceptional luxury retail experience.</li><li>Provide clear direction, regular feedback, and ongoing training to maintain a high-performance sales culture.</li><li>Lead by example in client service, operational excellence, and professional conduct.</li><li>Ensure the boutique operates efficiently and aligns with brand standards in terms of visual merchandising, inventory, and client service protocols.</li><li>Oversee daily operations including stock management, CRM compliance, and boutique reporting.</li><li>Maintain full understanding of the product, heritage, and storytelling to convey the brand's excellence and craftsmanship.</li></ul>Profile Requirements:<ul><li>Minimum 5 years of experience in a luxury retail management position, preferably in high-end watches, jewelry, or fashion.</li><li>Proven track record in exceeding sales targets and managing a VIP client portfolio.</li><li>Strong interpersonal skills with a refined sense of service and understanding of luxury client expectations.</li><li>Strategic mindset with a hands-on, result-driven leadership approach.</li><li>Passion for horology, luxury, and storytelling.</li></ul><img src="https://www.jobg8.com/Tracking.aspx?2BLAx2Vk0CZwNWDCgV0%2ffeG%2bbSjcGf7yg" width="0" height="0" />

Virtucruit

Foreground is partnering with a premium chocolate house in the UAE to appoint a Boutique Manager to lead the operations of one of the brands most prestigious locations.This is a key leadership position, responsible for translating the brands heritage into a seamless retail experience. The ideal candidate will combine operational excellence with refined client service standards, leading a team that reflects the sophistication, attention to detail, and commitment to excellence expected of a flagship destination.Role Overview:The Flagship Boutique Manager will serve as the ambassador of the brand within the most visible boutique, responsible for ensuring best-in-class client experience, overseeing all store functions, and upholding high commercial standards. This role goes beyond routine retail management and demands a leader who embodies the values of luxury, understands regional market nuances, and knows how to nurture a team that performs with pride and precision.Key Responsibilities:<ul><li>Own the full boutique P&L, including sales targets, budget planning, and cost control</li><li>Drive the overall client journey, ensuring personalized and memorable service experiences</li><li>Lead a team of sales advisors, supervisors, and support staff with clarity and consistency</li><li>Implement brand directives on visual merchandising, store layout, and seasonal presentations</li><li>Analyze sales data, client behavior, and team performance to inform decision-making</li><li>Ensure compliance with internal SOPs, safety standards, and loss prevention practices</li><li>Act as the key point of contact for internal departments including merchandising, marketing, and training</li><li>Represent the boutique in management meetings, contributing operational insights and team feedback</li><li>Champion a culture of continuous improvement, staff development, and customer excellence</li></ul>Candidate Profile:<ul><li>Minimum 7 years of experience in retail management, ideally with 3+ years in a luxury flagship environment</li><li>Demonstrated success in managing boutique teams, clienteling strategies, and luxury sales growth</li><li>Deep understanding of premium customer behaviors, retail trends, and experiential retailing</li><li>Excellent interpersonal and leadership skills; able to inspire, coach, and challenge teams</li><li>Fluent in English; proficiency in Arabic or French is a plus</li><li>Presentable, articulate, and naturally confident in engaging with high-profile clientele</li></ul> Required Skills: <ul><li>Sales Growth</li><li>Team Performance</li><li>Prevention</li><li>Operations</li><li>Compliance</li><li>Clarity</li><li>Operational Excellence</li><li>P&L</li><li>Cost Control</li><li>French</li><li>Arabic</li><li>Attention To Detail</li><li>Decision-Making</li><li>Retail</li><li>Continuous Improvement</li><li>Merchandising</li><li>Presentations</li><li>Planning</li><li>Marketing</li><li>English</li><li>Leadership</li><li>Training</li><li>Sales Management</li></ul><img src="https://www.jobg8.com/Tracking.aspx?oU0RNjm3xmNe%2f7eKAVpbHe1SOt%2fzAJH3m" width="0" height="0" />

Boutique Manager (Premium Chocolate)

Van Cleef & Arpels

Are you a good match?You have a proven managerial experience, an entrepreneurial mindset, you are audacious, curious, positive, flexible, organized, and reliable with a passion about sharing your experience to develop and inspire your team.You have amazing communication and interpersonal skills while being results and client-driven to achieve excellence.What are we expecting from you? ResponsibilitiesReporting to the Retail Director, you will be responsible to steer the growth of your boutique in terms of sales, client satisfaction and team development, offering an outstanding in-store experience while embodying Maison values. To that extent you will:Drive business   managing the team along with setting individual objectives and priorities, ensuring boutique targets are achieved notably in terms of sales and client satisfaction;Act as an ambassador   introducing the Maison universe, its history, creations and sources of inspirations, promoting the Maison across local communities;Offer a high level of service   driving customer service activities, making sure we offer an outstanding in-store experience;Develop the team   building a complementary team, coaching team members, following-up improvement, recruiting new profiles, nurturing the team s knowledge and its positive mindset;Run efficient and compliant in-store operations   supervising boutique operations and back-office activities, ensuring policies are respected, growing operational excellence.More than a role . We recruit for a career!By joining Van Cleef &amp; Arpels you will be part of a Maison where employee career development is at the heart of our ambition.Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.The Recruitment ProcessSend your application online.If your profile matches our search, you will be contacted by our Talent Acquisition team for an interview.Along the recruitment process you will meet the Retail Director, Managing Director, and HR Business Partner.

Boutique Manager, Dubai

Foreground LLC

Foreground is partnering with a leading luxury retail group in the UAE to appoint a Flagship Boutique Manager to lead the operations of one of the brands most prestigious locations.This is a key leadership position, responsible for translating the brands heritage into a seamless retail experience. The ideal candidate will combine operational excellence with refined client service standards, leading a team that reflects the sophistication, attention to detail, and commitment to excellence expected of a flagship destination.Role Overview :The Flagship Boutique Manager will serve as the ambassador of the brand within the most visible boutique, responsible for ensuring best-in-class client experience, overseeing all store functions, and upholding high commercial standards. This role goes beyond routine retail management and demands a leader who embodies the values of luxury, understands regional market nuances, and knows how to nurture a team that performs with pride and precision.Key Responsibilities :<ul><li>Own the full boutique P&L, including sales targets, budget planning, and cost control</li><li>Drive the overall client journey, ensuring personalized and memorable service experiences</li><li>Lead a team of sales advisors, supervisors, and support staff with clarity and consistency</li><li>Implement brand directives on visual merchandising, store layout, and seasonal presentations</li><li>Analyze sales data, client behavior, and team performance to inform decision-making</li><li>Ensure compliance with internal SOPs, safety standards, and loss prevention practices</li><li>Act as the key point of contact for internal departments including merchandising, marketing, and training</li><li>Represent the boutique in management meetings, contributing operational insights and team feedback</li><li>Champion a culture of continuous improvement, staff development, and customer excellence</li></ul>Candidate Profile :<ul><li>Minimum 7 years of experience in retail management, ideally with 3+ years in a luxury flagship environment</li><li>Demonstrated success in managing boutique teams, clienteling strategies, and luxury sales growth</li><li>Deep understanding of premium customer behaviors, retail trends, and experiential retailing</li><li>Excellent interpersonal and leadership skills; able to inspire, coach, and challenge teams</li><li>Fluent in English; proficiency in Arabic or French is a plus</li><li>Presentable, articulate, and naturally confident in engaging with high-profile clientele</li></ul><img src="https://www.jobg8.com/Tracking.aspx?K7bnQcgG5lRLo8sahjvqnJOrqPUw0dplo" width="0" height="0" />

Flagship Boutique Manager (FBM001)

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