bpo agent

ANALTYTICA

Job Title: Call Center Agent Company: ATU Logistics Location: Lahore (On-site) Shift: Night Shift | 7:30 PM &ndash; 4:30 AM (Monday to Friday) Job Type: Full-timeAbout the RoleATU Logistics is seeking Call Center Agents to join our dedicated customer support team. The ideal candidate will handle international calls, assist clients with logistics-related inquiries, and ensure smooth communication between customers and internal departments.This role is best suited for individuals who have strong English communication skills, enjoy solving problems over the phone, and can thrive in a fast-paced customer service environment.Key Responsibilities<ul><li>Handle inbound and outbound calls from international clients regarding logistics, deliveries, and service updates.</li><li>Provide accurate and timely information to customers about their requests or shipments.</li><li>Record all interactions in the CRM system and ensure data accuracy.</li><li>Coordinate with internal teams (operations, dispatch, and customer service) to resolve customer issues efficiently.</li><li>Follow up on pending cases and ensure all customer concerns are closed within service timelines.</li><li>Maintain a professional tone and deliver excellent customer service at all times.</li><li>Identify recurring issues and share feedback with supervisors for process improvement.</li><li>Achieve individual and team-based performance targets related to call quality, response time, and customer satisfaction.</li></ul>Requirements<ul><li>Previous experience in a call center or BPO environment (US/UK campaign preferred).</li><li>Excellent English communication and listening skills.</li><li>Strong interpersonal skills with a customer-first attitude.</li><li>Basic knowledge of MS Office and CRM software.</li><li>Ability to multitask and work effectively during the night shift.</li><li>Problem-solving mindset and attention to detail.</li></ul>Why Join ATU Logistics?<ul><li>Competitive salary with monthly performance bonuses.</li><li>Fast-growing company with opportunities for career advancement.</li><li>Supportive management and collaborative team culture.</li><li>Ongoing training to enhance communication and service skills.</li><li>Exposure to international logistics and client communication.</li></ul>Keywords: ATU Logistics Careers, Call Center Jobs Lahore, BPO Jobs, International Customer Support, Night Shift Jobs, Logistics Communication, Inbound &amp; Outbound Calls, Client Coordination, English Speaking Jobs, Customer Service Representative.Job Type: Full-timeWork Location: In person

Call Center Agent

Abacus Outsourcing

Walk-in Interview Details:<ul><li>Job Title: Customer Relations Officer (CRO)</li><li>Dates: 07, 08, and 09 November 2025</li><li>Timings: 12:00 PM &ndash; 4:00 PM</li><li>Location: Plot No. 348-352, Street No. 5, Near Wilson, I-9/3, Islamabad</li></ul>Bring your Updated CV and CNIC. Interviews will be conducted on the spot. Interested candidates are encouraged to apply directly through Rozee.pk or send your updated CVs to hussnain.rehman@abacus-global.com with position title in the subject.Company: Abacus BPO Job Type: Full-time Salary Range: PKR 37,000 &ndash; 40,000 per monthJob Summary: Abacus BPO is hiring Customer Relations Officers for a domestic project. This is an excellent opportunity for candidates who want to grow their career in the BPO and customer services industry.Roles Available:<ul><li>Inbound Calls</li><li>Domestic Project</li></ul>Requirements:<ul><li>Minimum Bachelor&rsquo;s degree (14 Years of Education)</li><li>6 months to 1 year of experience in any field</li><li>Strong verbal communication in English or Urdu</li><li>Familiarity with digital tools.</li><li>Prior BPO/Customer Service experience will be an advantage</li></ul>What We Offer:<ul><li>Competitive Salary (PKR 37,000 &ndash; 40,000)</li><li>Performance-based Incentives</li><li>Career Growth Opportunities</li></ul>Working Hours:<ul><li>6 days a week</li><li>Rotational 8-hour shifts</li></ul>Job Type: Full-timePay: Rs37,000.00 - Rs40,000.00 per monthWork Location: In person

Customer Relation Officer

Customer Relations Officer (CRO) - Walk in Interviews at Abacus BPO, IslamabadWe are hiring dynamic Customer Service Representatives for multiple ongoing projects.Bring Updated CV and CNIC. Interviews will be conducted on the spot.<ul><li>Location: Plot No. 348-352, Street No. 5, Near Wilson, I-9/3, Islamabad, Pakistan.</li><li>Walk-in Dates: 09-Sep-2025 and 10-Sep-2025</li><li>Timings: 12:00 PM - 3:00 PM</li></ul>Roles Available: <ul><li>Inbound Calls</li><li>Local &amp; International Projects</li></ul>Requirements:<ul><li>Bachelor&rsquo;s or above</li><li>Strong verbal communication in either English or Urdu language</li><li>Proficiency with tools like Hoot-suite, Buffer, etc.</li><li>Previous BPO or Customer relations experience is a plus</li></ul>Benefits:<ul><li>Competitive salary</li><li>Performance-based incentives</li><li>Career growth</li></ul>Working Hours:<ul><li>6 days a week</li><li>Rotational 8-hour shift</li></ul>Contact: <ul><li>Phone: 051 - 8746130</li><li>Email: hr.isb@abacus-global.com</li></ul>Job Type: Full-timePay: Rs37,000.00 - Rs40,000.00 per monthWork Location: In person

Customer Relations Officer (CRO) - Walk in Interviews

Great Horizon Consultants (SMC-Private) Limited

We are looking for a Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for handling customer inquiries, providing accurate information, and ensuring excellent service standards.Key Responsibilities:<ul><li>Handle inbound and outbound calls, emails, and chat support.</li><li>Provide accurate information about company services and processes.</li><li>Resolve customer issues efficiently and professionally.</li><li>Maintain customer records and follow up where necessary.</li><li>Work closely with other departments to ensure customer satisfaction.</li></ul>Requirements:<ul><li>Minimum Intermediate / Bachelor&rsquo;s degree.</li><li>Excellent communication skills in English and Urdu (spoken and written).</li><li>Prior experience in customer service, BPO, or call center (preferred).</li><li>Computer literate (MS Office, Email, CRM tools).</li><li>Positive attitude, punctuality, and team spirit.</li></ul>What We Offer:<ul><li>Competitive salary package.</li><li>Professional work environment.</li><li>Growth and learning opportunities.</li><li>Performance-based incentives.</li></ul>Working Days: Monday to Saturday Timing: 11:00 AM &ndash; 7:00 PM Location: North Nazimabad, KarachiJob Type: Full-timePay: Rs25,000.00 - Rs35,000.00 per monthWork Location: In person

Customer Service Representative

Asapp studio

Company : AsappStudioLocation : Johar Town, LahoreShift Timing : 10:00 PM &ndash; 7:00 AM (Night Shift)AsappStudio is a leading software house providing advanced digital and software solutions to international clients. We are looking for Cold Calling Agents to join our dynamic team and communicate with US-based businesses about our services including Blockchain, ERP, Web Development, CRM, SEO, IoT, and Gaming Solutions etc.Key Responsibilities :<ul><li>Make outbound calls to potential US clients.</li><li>Explain and promote company services in a professional manner.</li><li>Build and maintain strong client relationships.</li><li>Record client responses and update CRM systems.</li><li>Work towards achieving weekly and monthly targets.</li></ul>Requirements :<ul><li>Excellent English communication and listening skills.</li><li>Confident and result-driven attitude.</li><li>Previous experience in cold calling, BPO, or IT sales is a plus.</li><li>Freshers can also apply.</li><li>Ability to work independently and in a team.</li></ul>What We Offer :<ul><li>Competitive salary with performance-based bonuses.</li><li>Professional and friendly work environment.</li><li>Career growth opportunities in an international setting.</li></ul>If you are fluent in English and have a passion for sales and communication, apply now and become part of AsappStudio&rsquo;s growing team.Apply Now through indeed or share your resume at: hr@asappstudio.com.Job Type: Full-timeLanguage:<ul><li>Fluent English (Required)</li></ul>Work Location: In person

Cold Calling Agents – Night Shift

Htech Solution Pvt. Ltd.

Location: PECHS block 6 Karachi Employment Type: Full-timeTiming: 4:00 PM to 12:00 AMAbout the RoleWe are seeking a dynamic Assistant Manager HR to oversee and manage high-volume hiring of call center agents. The role demands strong recruitment expertise in the BPO sector, with the ability to design and execute hiring strategies that meet business needs while ensuring a seamless candidate experience.Core Responsibilities&middot; Lead end-to-end recruitment for call center/frontline agent positions.&middot; Partner with operations leaders to forecast manpower requirements and align hiring plans.&middot; Develop innovative sourcing strategies (job boards, social media, walk-ins, referrals, and campus drives).&middot; Conduct candidate screenings, initial interviews, and coordinate final selection rounds.&middot; Manage bulk-hiring drives and walk-in interviews to ensure staffing targets are met.&middot; Maintain recruitment dashboards and track KPIs such as time-to-fill, cost-per-hire, and quality-of-hire.&middot; Build and maintain strong talent pipelines for future agent requirements.&middot; Ensure a positive candidate experience from application to onboarding.&middot; Collaborate with training teams to ensure smooth induction of new hires.&middot; Stay updated with BPO market trends, salary benchmarks, and competitor hiring practices.Qualifications &amp; Skills&middot; Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field.&middot; 3&ndash;5 years of HR/recruitment experience with at least 2 years in the BPO/call center industry.&middot; Proven experience in bulk hiring / mass recruitment.&middot; Strong communication and interpersonal skills.&middot; Ability to work under pressure and manage tight deadlines.&middot; Proficiency in MS Office and familiarity with Applicant Tracking Systems (ATS).Job Type: Full-timeApplication Question(s):<ul><li>Have you ever work on Call center recruitment? </li><li>The timing for this role is 4 PM to 12 AM? Are you ok with the timing?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>HR BPO: 3 years (Required)</li></ul>Work Location: In person

Assistant Manager HR – BPO Industry

Angular quantum

Job Title: Quality Assurance Executive &ndash; Call Center (BPO)Location: [Bahria Town Phase 7] Company: AMG Technologies Department: Operations / Quality Reports To: Quality Manager / Operations ManagerJob Summary: The Quality Assurance Executive is responsible for monitoring and evaluating inbound and outbound calls to ensure service excellence, compliance with processes, and adherence to company and client standards. The role involves identifying areas of improvement, providing actionable feedback, and supporting agents and teams to enhance overall customer experience and performance.Key Responsibilities:<ul><li>Monitor and evaluate agent calls, chats, or emails against predefined quality parameters.</li><li>Provide detailed feedback and coaching support to improve agent performance.</li><li>Identify trends, process gaps, and training needs through quality analysis.</li><li>Prepare and share regular quality reports and performance insights with stakeholders.</li><li>Ensure compliance with client SLAs, company policies, and industry regulations.</li><li>Collaborate with trainers and team leaders to drive continuous improvement initiatives.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree or equivalent experience.</li><li>1-2 years of experience in Quality Assurance within a BPO/call center environment.</li><li>Strong knowledge of QA tools, scorecards, and call auditing techniques.</li><li>Excellent communication, analytical, and feedback delivery skills.</li><li>Proficiency in MS Office and call monitoring systems.</li></ul>Timings : 6pm-4amJob Type: Full-timePay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Quality Assurance Executive for Bpo Industry

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