bpo operations manager

Set Europa

<div>Our client is a globally connected technology organization offering cloud-based solutions and workforce services across 170+ markets. They provide scalable platforms, compliance-ready systems, and localized support to help businesses expand internationally.

ROLE

This is an execution and support-oriented role. All activities must be conducted under the direct instruction, authorization, and supervision of the internal Alibaba manager. The primary function is to ensure accurate and efficient execution of strategic directives within outsourced (BPO) teams.

RESPONSIBILITIES
<div><ul><li>
BPO Partner Operations Support</li></ul>
</div><ul><li>Assist in preliminary BPO vendor screening, background checks, and onboarding tracking strictly according to internal manager instructions</li>
<li>Draft documentation, coordinate legal reviews, and manage archiving within pre-approved contract and SLA frameworks</li>
<li>Monitor BPO compliance execution daily/weekly and escalate risks, disputes, or anomalies</li>
<li>Execute dispute resolution protocols only when explicitly authorized</li>
</ul><div><ul><li>Global Sales Strategy Implementation &amp; Team Development Support</li></ul>
</div><ul><li>Translate predefined regional Go-To-Market (GTM) strategies into actionable tasks for BPO teams</li>
<li>Execute recruitment workflows (job postings, interview scheduling, candidate evaluation reporting) based on approved headcount plans</li>
<li>Ensure all hiring decisions receive final confirmation from the internal manager</li>
<li>Organize and track training sessions based on standardized curriculum</li>
<li>Collect and report feedback data for managerial review</li>
</ul><div><ul><li>Performance Data Monitoring &amp; Reporting Support</li></ul>
</div><ul><li>Maintain and validate sales data within defined KPI frameworks</li>
<li>Ensure accuracy and timely reporting</li></ul></div>
 
<div><ul><li>Bachelor&rsquo;s degree in business, Engineering, Computer Science, or related field</li>
<li>Minimum 7 years of experience in sales operations, including 3+ years managing BPO or third-party vendors globally</li>
<li>Fluency in English,Turkish and Chinese is required</li>
</ul>
PREFFERED QUALIFICATION
<ul><li>
Experience in SaaS, technology, or AI industries</li>
<li>Strong expertise in SLA operations, contract management, and sales analytics</li>
<li>Proven ability to manage and develop remote teams</li>
<li>Strong balance of strategic thinking and operational execution</li></ul></div>

Global Sales Team Operations Specialist

IntouchCX

About IntouchCX
 
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
 
About the Job
 
Are you looking for an exciting new challenge? IntouchCX is looking for you!
 
As one of the world’s leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.
 
We’re hiring a Senior Operations Manager to drive performance and operational excellence for our partners. Our ideal candidate is a leader with a drive to deliver extraordinary results. This role requires a fearless attitude and a passion to contribute to our culture.
 
As Senior Operations Manager, You Will…
 
<ul>
<li>Ensure proper planning, staffing, and direction of operational functions</li>
<li>Review team performance daily to ensure optimal production is reached</li>
<li>Ensure proficient training and staff development is achieved across all teams</li>
<li>Develop and execute motivational incentives on the floor</li>
<li>Be responsible for ramp-up drives and goals</li>
<li>Analyze reports and program data, highlighting Key Performance Indicators (KPIs)</li>
<li>Create action plans for continuous improvement</li>
<li>Ensure Service Level Agreements are met with optimum quality & service</li>
<li>Authorize and coordinate staffing schedule changes</li>
<li>Participate in partner calls and meetings</li>
</ul>
As Senior Operations Manager, You Have…
 
<ul>
<li>5 to 7 years of management experience in the call center industry</li>
<li>A post-secondary diploma or degree with a major in Business</li>
<li>Client relationship management experience</li>
<li>Experience with managing budgets and understanding statistics</li>
<li>Experience maintaining and developing operational statistics, financial management information and results reporting</li>
<li>Excellent communication skills, both verbal and written</li>
<li>Above average organizational and time management skills</li>
<li>Ability to work under tight deadlines</li>
<li>Ability to implement change and innovation</li>
<li>Ability to communicate with various positions and departments</li>
</ul>

Senior Operations Manager

Zue Pvt Ltd

Job Title: Assistant Manager - US Healthcare Operations Location: Main Shahra-e-Faisal, Karachi Shift Timings: 06:00 PM to 03:00 AM PKT Working Days: Monday to Friday Employment Type: Full Time and OnsiteBenefits:<ul><li>OPD &amp; IPD health coverage for self, dependents, and parents.</li><li>Life insurance for self.</li><li>Fuel card for male employees.</li><li>Free pick &amp; drop for female employees.</li><li>In-house gym facility.</li><li>Paid leaves &amp; US holidays.</li><li>Referral bonus program.</li></ul>Responsibilities:<ul><li>Ensure smooth daily operations and meet defined turnaround times (TATs).</li><li>Achieve productivity and adherence targets across all team members.</li><li>Maintain process accuracy and compliance above 98%.</li><li>Ensure timely updates and achieve 90%+ client satisfaction.</li><li>Identify and implement workflow enhancements to increase efficiency.</li><li>Oversee seamless coordination between internal teams and external clinics.</li><li>Maintain optimal staff scheduling and timely documentation updates.</li><li>Supervise accurate and timely insurance and patient onboarding processes.</li><li>Generate periodic performance reports and highlight key operational insights.</li></ul>Requirements:<ul><li>4&ndash;6 years of relevant experience in Operations Management (preferably in BPO or the US Healthcare sector).</li><li>Minimum 2-3 years of experience in leadership roles.</li><li>Strong leadership, communication, and analytical skills.</li><li>Proficient in MS Office, healthcare CRMS, and operational reporting tools.</li><li>Ability to work in a fast-paced environment with a focus on results and compliance.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li><li>If selected? Would you be able to join immediately?</li><li>Residential Area in Karachi?</li><li>Are you comfortable working onsite from 06:00 PM to 03:00 AM PKT (Night Shift)?</li></ul>Work Location: In person

Assistant Manager - US Healthcare Operations

About IntouchCX
 
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
 
About the Job
 Are you looking for an exciting new challenge? IntouchCX is looking for you!
 As one of the world’s leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.
 We’re hiring a Director of Operations to be involved in all facets of the contact center operations including hiring, training, quality control, reporting, performance optimization and partner services. Our ideal candidate is a fearless leader with a drive to deliver extraordinary results.
 
As Director of Operations, You Will…
 <ul>
<li>Drive “best practices” in all areas of responsibility</li>
<li>Ensure proper planning, staffing, training and development is achieved across all teams</li>
<li>Be responsible for ramp-up drives and goals</li>
<li>Create action plans for continuous growth and improvement, business development and client satisfaction</li>
<li>Drive results and performance optimization through client specific internal KPIs and financials, while ensuring Service Level Agreements are met with optimum quality and service</li>
<li>Direct and audit to ensure adherence to corporate policies and processes, while honoring client specific policies & processes</li>
<li>Support and drive the IntouchCX culture within teams and at our campuses, while also integrating partner culture</li>
<li>Motivate and inspire teams, while building trusting relationships throughout the organization</li>
<li>Develop and execute motivational incentives on the floor</li>
<li>Partner with stakeholders across the organization in a collaborative manner to ensure consistency within Operations</li>
<li>Maintain close auditing cadence through reporting, observations and personal contact</li>
<li>Work directly with Operations Workforce Optimization teams to deliver client staffing requirements</li>
</ul>
As Director of Operations, You Have…
 <ul>
<li>Post-secondary diploma or degree with a major in Business</li>
<li>7 - 9 years of experience in contact center leadership, including managing cross-functional teams</li>
<li>5 years of relevant experience in client relationship management</li>
<li>Experience in analyzing/influencing profit & loss statements and performing cost analysis</li>
<li>Experience with maintaining and developing operational statistics, financial management information and results reporting</li>
<li>Excellent communication skills (listening, verbal and written) with the ability to communicate with various positions and departments</li>
<li>Excellent organizational and time management skills with the ability to work under tight deadlines</li>
<li>The ability and motivation to meet program and internal business KPIs</li>
<li>The ability to implement change and innovation throughout teams</li>
</ul>

Director of Operations

SamTech Middle East Fz LLC

<div>
 
 Title: Software
 
 
 
 
 Location
 
 : New Cairo Office
 
 
 
 Compensation
 
 : Base Salary + Commission
 
 
 
 Employment Type
 
 : On-site, Full-time
 
 
 
 We&rsquo;re Hiring | BPO Sales Manager.
 
 
 
 SMG is expanding, and we are looking for a highly driven
 
 BPO Sales Manager
 
 to lead and scale our sales operations across
 
 local, regional, and international markets
 
 . This is a strategic leadership role for a professional with deep experience in the
 
 contact center / BPO industry
 
 and a strong track record in closing and managing large accounts.
 
 
 
 About The Role
 
 
 
 As a BPO Sales Manager, you will be responsible for owning the full sales strategy, managing the sales pipeline, leading the sales team, and driving revenue growth. You will work closely with Operations, Finance, and Delivery teams to ensure smooth client onboarding and long-term account success.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Develop and execute BPO sales strategies aligned with company growth objectives.
 </li>
 <li>
 Lead, coach, and manage the sales team to achieve and exceed revenue targets.
 </li>
 <li>
 Identify new business opportunities across local, offshore, and international markets.
 </li>
 <li>
 Manage the full sales cycle from lead generation to contract closure.
 </li>
 <li>
 Build strong, long-term relationships with key clients and decision-makers.
 </li>
 <li>
 Prepare proposals, pricing models, and commercial offers.
 </li>
 <li>
 Participate in negotiations, contracts, and deal structuring.
 </li>
 <li>
 Collaborate with internal teams to ensure seamless service delivery and onboarding.
 </li>
 <li>
 Track sales performance, forecasts, and market trends.
 </li>
 <li>
 Represent Atheel CX in client meetings, presentations, and business discussions.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Proven experience as a Sales Manager in the BPO / Contact Center industry.
 </li>
 <li>
 Strong understanding of CX solutions, outsourcing models, and client needs.
 </li>
 <li>
 Demonstrated ability to close high-value deals and manage enterprise clients.
 </li>
 <li>
 Excellent leadership, communication, and negotiation skills.
 </li>
 <li>
 Strategic mindset with a strong results-driven approach.
 </li>
 <li>
 Ability to work under pressure and manage multiple opportunities simultaneously.
 </li>
 <li>
 Fluent English is required (additional languages are a plus).
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.
 
 
 </li>
 </ul>
 
 Location:
 
 Egypt (On-site)
 
 
 
 Language Skills
 
 
 
 <ul>
 <li>
 Arabic | Proficient.
 </li>
 <li>
 English | Advanced.
 
 
 </li>
 </ul>
 
 Nature Of Impact
 
 
 
 <ul>
 <li>
 Works cross-functionally to support business initiatives and ensure client satisfaction: Functional level.
 </li>
 <li>
 PROFESSIONAL EXPERIENCE: Minimum of 2-4 years in business development or sales support roles.
 </li>
 <li>
 EDUCATIONAL BACKGROUND: Bachelor&rsquo;s degree in Business Administration, Marketing, or equivalent.
 </li>
 </ul>
</div>

BPO Sales Manager

SamTech Group

<div><div>Title: Software 
</div><div>
Location: New Cairo Office 
Compensation: Base Salary + Commission 
Employment Type: On-site, Full-time 
We&rsquo;re Hiring | BPO Sales Manager.</div><div></div><div> 
SMG is expanding, and we are looking for a highly driven BPO Sales Manager to lead and scale our sales operations across local, regional, and international markets. This is a strategic leadership role for a professional with deep experience in the contact center / BPO industry and a strong track record in closing and managing large accounts.</div><div></div><div> 
About the Role:</div><div>
As a BPO Sales Manager, you will be responsible for owning the full sales strategy, managing the sales pipeline, leading the sales team, and driving revenue growth. You will work closely with Operations, Finance, and Delivery teams to ensure smooth client onboarding and long-term account success.</div><div></div><div> 
Key Responsibilities:</div><ul><li>
Develop and execute BPO sales strategies aligned with company growth objectives.</li><li>
Lead, coach, and manage the sales team to achieve and exceed revenue targets.</li><li>
Identify new business opportunities across local, offshore, and international markets.</li><li>
Manage the full sales cycle from lead generation to contract closure.</li><li>
Build strong, long-term relationships with key clients and decision-makers.</li><li>
Prepare proposals, pricing models, and commercial offers.</li><li>
Participate in negotiations, contracts, and deal structuring.</li><li>
Collaborate with internal teams to ensure seamless service delivery and onboarding.</li><li>
Track sales performance, forecasts, and market trends.</li><li>
Represent Atheel CX in client meetings, presentations, and business discussions.</li></ul><div></div><div> 
Requirements:</div><ul><li>
Proven experience as a Sales Manager in the BPO / Contact Center industry.</li><li>
Strong understanding of CX solutions, outsourcing models, and client needs.</li><li>
Demonstrated ability to close high-value deals and manage enterprise clients.</li><li>
Excellent leadership, communication, and negotiation skills.</li><li>
Strategic mindset with a strong results-driven approach.</li><li>
Ability to work under pressure and manage multiple opportunities simultaneously.</li><li>
Fluent English is required (additional languages are a plus).</li><li>
Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.</li></ul><div> 

Location: Egypt (On-site)</div><div> 

LANGUAGE SKILLS:</div><ul><li>
Arabic | Proficient.</li><li>
English | Advanced.</li></ul><div>
 
NATURE OF IMPACT:</div><ul><li>
Works cross-functionally to support business initiatives and ensure client satisfaction: Functional level.</li><li>
PROFESSIONAL EXPERIENCE: Minimum of 2-4 years in business development or sales support roles.</li><li>
EDUCATIONAL BACKGROUND: Bachelor&rsquo;s degree in Business Administration, Marketing, or equivalent.</li></ul></div>

Axxon bpo

Axxon BPO is a results-driven outsourcing company delivering high-quality business process solutions to clients across multiple industries. We are committed to operational excellence, efficiency, and client satisfaction. As part of our continued growth in Qatar, we are looking for a skilled BPO Operations Coordinator to join our team in Al Rayyan.Role OverviewThe BPO Operations Coordinator will oversee daily operational activities, ensuring smooth workflow, team coordination, and service delivery excellence. This role requires a detail-oriented professional with strong leadership, analytical, and communication skills to support both internal teams and client requirements.Key Responsibilities<ul><li>Coordinate daily BPO operations and ensure service delivery targets are met</li><li>Monitor team performance, KPIs, and operational metrics</li><li>Support team leaders and agents with scheduling, task allocation, and workflow management</li><li>Ensure compliance with client requirements, company policies, and quality standards</li><li>Prepare reports on performance, productivity, and operational insights</li><li>Handle escalations and assist in resolving operational issues</li><li>Collaborate with HR, training, and QA teams to improve performance and efficiency</li><li>Identify process improvements and support implementation initiatives</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or related field</li><li>Proven experience in BPO, call center operations, or similar environment</li><li>Strong understanding of KPIs, SLAs, and performance management</li><li>Excellent organizational and multitasking skills</li><li>Strong communication and leadership abilities</li><li>Proficiency in Microsoft Office and reporting tools</li><li>Ability to work in a fast-paced, target-driven environment</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Opportunity to grow within a fast-paced BPO environment</li><li>Professional development and career advancement opportunities</li><li>Supportive and collaborative team culture</li></ul>How to ApplyIf you are passionate about operations, team coordination, and delivering high-quality service, we encourage you to apply by submitting your CV and a brief cover letter.نوع الوظيفة: دوام كاملالراتب المدفوع: QAR٦٥٠٬٠٠٠٫٠٠&nbsp;لكل عامموقع العمل: بشكل شخصي

BPO Operations Coordinator

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