bpo specialist

Axxon bpo

Axxon BPO is a results-driven outsourcing company delivering high-quality business process solutions to clients across multiple industries. We are committed to operational excellence, efficiency, and client satisfaction. As part of our continued growth in Qatar, we are looking for a skilled BPO Operations Coordinator to join our team in Al Rayyan.Role OverviewThe BPO Operations Coordinator will oversee daily operational activities, ensuring smooth workflow, team coordination, and service delivery excellence. This role requires a detail-oriented professional with strong leadership, analytical, and communication skills to support both internal teams and client requirements.Key Responsibilities<ul><li>Coordinate daily BPO operations and ensure service delivery targets are met</li><li>Monitor team performance, KPIs, and operational metrics</li><li>Support team leaders and agents with scheduling, task allocation, and workflow management</li><li>Ensure compliance with client requirements, company policies, and quality standards</li><li>Prepare reports on performance, productivity, and operational insights</li><li>Handle escalations and assist in resolving operational issues</li><li>Collaborate with HR, training, and QA teams to improve performance and efficiency</li><li>Identify process improvements and support implementation initiatives</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or related field</li><li>Proven experience in BPO, call center operations, or similar environment</li><li>Strong understanding of KPIs, SLAs, and performance management</li><li>Excellent organizational and multitasking skills</li><li>Strong communication and leadership abilities</li><li>Proficiency in Microsoft Office and reporting tools</li><li>Ability to work in a fast-paced, target-driven environment</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Opportunity to grow within a fast-paced BPO environment</li><li>Professional development and career advancement opportunities</li><li>Supportive and collaborative team culture</li></ul>How to ApplyIf you are passionate about operations, team coordination, and delivering high-quality service, we encourage you to apply by submitting your CV and a brief cover letter.نوع الوظيفة: دوام كاملالراتب المدفوع: QAR٦٥٠٬٠٠٠٫٠٠&nbsp;لكل عامموقع العمل: بشكل شخصي

BPO Operations Coordinator

NTT DATA

Req ID: 356458
 
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
 
We are currently seeking a BPO Customer Care Specialist to join our team.
 
The Team Lead ensures that the "gears" of the department turn smoothly, providing immediate technical guidance on complex Variable transactions, market-timing issues, and regulatory nuances. You will report directly to the BPO Manager and act as a bridge between frontline specialists and management.
 
**Must Live in Continental United States**
 
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and ADD insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
 
Pay for this role is $83,000 salary
 
Basic Qualifications: 
<ul>
<li>3 years of customer service experience, preferably in financial services or a BPO environment.</li>
<li>2 Years MS Office Suite Experience including report writing and presenting.</li>
<li>Active FINRA Series 6 and Series 63 licenses (must be current and in good standing).</li>
<li>High school diploma or GED Required.</li>
<li>3 Years knowledge of Life insurance and Annuity policies</li>
</ul>
Responsibilities: 
<ul>
<li>Serve as the Primary Subject Matter Expert (SME) for 10–15 Variable Specialists, answering real-time questions regarding policy provisions, fund allocations, and tax reporting.</li>
<li>Conduct "side-by-side" training and peer reviews to help specialists sharpen their technical skills and reduce processing errors.</li>
<li>Monitor real-time queues to ensure equitable distribution of work and prevent bottlenecks.</li>
<li>Identify and escalate high-risk transactions to the Manager before they breach SLA (Service Level Agreement) and SEC/FINRA regulations.</li>
<li>Handle initial-tier escalations from financial professionals and policyholders, utilizing superior de-escalation skills to resolve issues before they require executive intervention.</li>
<li>5 years in Variable Life Insurance or Variable Annuity operations. Previous experience as a "Senior Specialist" or "Lead" is highly preferred.</li>
<li>Manage projects with oversight from their supervisor.</li>
<li>Establishes solid working relationships with clients and internal departments to resolve escalated issues.</li>
<li>Active FINRA Series 6 and Series 63 licenses (must be current and in good standing).</li>
<li>Strong understanding of investment account servicing and mutual fund or annuity products.</li>
<li>Excellent communication skills (verbal and written).</li>
<li>Ability to navigate multiple systems and manage time effectively.</li>
<li>High attention to detail with a commitment to compliance and accuracy.</li>
<li>Provide high-quality customer care through phone, email, and chat channels.</li>
<li>Assist clients with inquiries related to investment accounts, transactions, and financial products.</li>
<li>Ensure all communication follows FINRA, SEC, and internal compliance policies.</li>
<li>Process account updates, documentation requests, and service transactions accurately and efficiently.</li>
<li>Research and resolve customer issues promptly while maintaining a positive customer experience.</li>
<li>Collaborate with internal teams to escalate complex issues as needed.</li>
<li>Maintain detailed records of all customer interactions in the CRM system.</li>
</ul>
New hires must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process.
 
Remote Working and Technology Requirements
 
To work Hybrid remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology.
 
Technology
 <ul>
<li>NTT DATA will provide a computer and headset for remote work.</li>
<li>Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols.</li>
<li>Failure to return equipment may result in collection actions and/or other consequences.</li>
<li>Individuals must provide their own high speed internet access with speeds at or above 50 Mbps.</li>
<li>A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one’s personal dwelling or location.</li>
</ul>
Technical Performance and Issue Tracking
 <ul>
<li>Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations.</li>
<li>Hybrid Remote employees must adhere to all technical support procedures and protocols.</li>
<li>Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite.</li>
</ul>
Remote Workspace
 
Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service.
 <ul>
<li>Employees must have a dedicated, professional workspace conducive to servicing Customer Service customers with the same quality as an onsite environment.</li>
<li>The workspace must be a permanent, unencumbered location used daily for work.</li>
<li>Employees must work with minimal distractions that do not interfere with business operations or service delivery.</li>
<li>Ideally, the workspace is isolated from other household members and used exclusively for job duties.</li>
<li>Background noise, interruptions from people or pets, and other distractions must be kept to an absolute minimum to avoid disruptions to customer service.</li>
<li>Employees must work from the same location consistently unless prior approval is obtained.</li>
<li>If a change in work location is necessary:</li>
<li>The new location must meet all Remote Workspace and Technology Requirements.</li>
<li>Notification to NTT DATA Management is required before relocating</li>
</ul>
About NTT DATA
 
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in RD.
 
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
 
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

BPO Customer Care Specialist

Theheadhunters360 SMC Private Limited

Key Responsibilities:Conduct training sessions for new hires and existing call center agents on communication, product knowledge, and customer handling.Develop and implement training materials, modules, and assessments to enhance performance.Monitor and evaluate trainees&rsquo; performance to identify areas for improvement.Provide feedback, coaching, and support to ensure quality standards are maintained.Collaborate with team leaders and management to identify training needs and skill gaps.Maintain training records, progress reports, and ensure training completion within deadlines.Stay updated with company policies, procedures, and industry best practices.Requirements:Bachelor&rsquo;s degree.Minimum 1 year of experience working in a call center or BPO environment (training experience preferred).Excellent communication and presentation skills.Strong interpersonal, coaching, and motivational abilities.Ability to manage multiple training sessions and adapt to a fast-paced environment.What We Offer:Competitive salary package based on experience and skills.Professional growth opportunities within a leading BPO organization.Supportive, dynamic, and learning-driven work culture.Pay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

BPO Trainer Required

Naelaesthetics

Job Overview:We are seeking a proactive and detail-oriented Operations Coordinator to support daily BPO operations. The ideal candidate will ensure smooth workflow management, monitor team performance, coordinate with different departments, and assist in achieving operational targets.Key Responsibilities:<ul><li>Coordinate day-to-day operations across sales and support teams</li><li>Monitor team performance, attendance, and productivity metrics</li><li>Maintain and update operational reports (KPIs, leads status, conversions)</li><li>Act as a communication bridge between management and floor teams</li><li>Assist in implementing operational strategies to improve efficiency</li><li>Track lead flow, pipeline status, and project progress</li><li>Ensure compliance with company policies and operational standards</li><li>Support floor management in resolving real-time issues</li><li>Conduct follow-ups on pending tasks, targets, and deadlines</li><li>Assist in training coordination and onboarding processes</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree (Business Administration or relevant field preferred)</li><li>2&ndash;4 years of experience in BPO operations or coordination role</li><li>Strong communication and organizational skills</li><li>Good command of MS Excel and reporting tools</li><li>Ability to multitask and work under pressure</li><li>Strong problem-solving and coordination abilities</li><li>Familiarity with sales processes and CRM tools is a plus</li></ul>Preferred Skills:<ul><li>KPI tracking &amp; reporting</li><li>Team coordination &amp; leadership support</li><li>Time management and task prioritization</li><li>Attention to detail and analytical mindset</li></ul>What We Offer:<ul><li>Salary 70k-100k</li><li>Performance-based incentives</li><li>Health insurance &amp; provident fund</li><li>Career growth opportunities</li><li>Professional work environment</li></ul>How to Apply:Share your updated resume at: saleha@tecbpo.comJob Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthWork Location: In person

BPO Operations Coordinator (Female – Mid Level)

AffinityVibez (Pvt) Ltd

Job OverviewInteract Global is seeking a confident and results-driven Sales Closer to join our growing team. The ideal candidate will be responsible for converting qualified leads into successful deals, building strong client relationships, and driving revenue growth. This role requires excellent communication skills, strong negotiation ability, and experience dealing with U.S./international clients across multiple industries.Key Responsibilities<ul><li>Engage with inbound and outbound qualified leads and convert them into paying clients</li><li>Conduct sales meetings, discovery calls, and online presentations with international customers</li><li>Understand client requirements and propose suitable solutions and service offerings</li><li>Negotiate pricing, terms, and contracts to successfully close deals</li><li>Follow up with prospects and maintain a strong and healthy sales pipeline</li><li>Coordinate with operations and support teams to ensure smooth client onboarding</li><li>Maintain accurate records in CRM and report daily/weekly sales performance</li><li>Achieve and exceed monthly and quarterly sales targets</li></ul>Requirements<ul><li>Minimum 2&ndash;3 years of experience as a Sales Closer, Sales Executive, or similar role</li><li>Experience in BPO, U.S./international campaigns is a strong plus</li><li>Excellent English communication (verbal &amp; written)</li><li>Strong negotiation and objection-handling skills</li><li>Ability to work in U.S. time zone</li><li>Target-oriented with a problem-solving mindset</li><li>Experience with CRM tools and modern sales processes</li></ul>Skills Required<ul><li>Closing &amp; negotiation</li><li>Lead management</li><li>Customer relationship building</li><li>Communication &amp; persuasion</li><li>Time management</li><li>Team collaboration</li></ul>Perks &amp; Benefits<ul><li>Competitive base salary with Increment Plans</li><li>Paid public/national holidays.</li><li>Paid annual, paternity, and bereavement leave.</li><li>Supportive and career-focused workplace culture.</li></ul>Location: Wapda Town Phase 1, Lahore Shift Timing: Night Shift (5:30 PM &ndash; 2:30 AM) Work Schedule: Monday to Friday (Weekends Off)Join Interact Global and be part of a growing international sales team driving real impact in the construction industry.Job Type: Full-timePay: Rs100,000.00 - Rs120,000.00 per monthWork Location: In person

Sales Closer (BPO Industry)

Anekor Pakistan

We are hiring Customer Service Quality Assurance Specialist (Remote) for one of our clients.Requirements:<ul><li>Minimum Intermediate or Bachelor&rsquo;s degree</li><li>2&ndash;4 years of experience in Customer Service or Quality Assurance (BPO/Call - Center preferred)</li><li>Strong analytical skills with excellent verbal and written communication</li><li>Proficiency in MS Office and ability to work independently in a remote environment</li></ul>Interested candidates can apply at:heena@anekorpakistan.comCC: prinka.kumari@anekorpakistan.comJob Type: Full-timeWork Location: Remote

Customer Service Quality Assurance Specialist (Remote)

anekor

We are urgently looking for Customer Service Quality Assurance Specialist (Remote) for one of our clients.Responsibilities<ul><li>Monitor and evaluate customer service interactions (calls, emails, chats) based on predefined quality standards</li><li>Identify performance gaps and provide constructive feedback to customer service representatives</li><li>Develop and maintain quality assurance scorecards and evaluation criteria</li><li>Conduct regular audits and prepare quality reports with actionable insights</li><li>Collaborate with team leaders and trainers to improve service quality and processes</li><li>Track key performance indicators (KPIs) such as CSAT, FCR, and response time</li><li>Recommend process improvements to enhance customer satisfaction and operational efficiency</li><li>Participate in calibration sessions to ensure consistency in evaluations</li><li>Support training and coaching initiatives based on quality findings</li></ul>Requirements<ul><li>Minimum Intermediate or Bachelor&rsquo;s degree (any discipline)</li><li>2&ndash;4 years of experience in customer service or quality assurance (preferably in a call center or BPO environment)</li><li>Strong analytical and problem-solving skills</li><li>Excellent verbal and written communication skills</li><li>Ability to provide constructive and objective feedback</li></ul>Work Location: Remote

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4835 bpo specialist jobs Near Me

BPO Operations Coordinator

BPO Customer Care Specialist

BPO Trainer Required

BPO Operations Coordinator (Female – Mid Level)

Sales Closer (BPO Industry)

Customer Service Quality Assurance Specialist (Remote)

Customer Service Quality Assurance Specialist (Remote)