bpo specialist

EccentricOne

Job Title: Recruitment Specialist (IT/BPO) &ndash; Urgent HiringJob Type: Full-time Location: Shahrah-e-Faisal, Karachi Work Mode: On-site Shift: Evening ShiftJob Summary:We are urgently looking for a Recruitment Specialist (IT/BPO) to join our team. The ideal candidate should have hands-on experience in bulk hiring and technical recruitment, and the ability to work efficiently in a fast-paced environment.Key Responsibilities:<ul><li>Manage end-to-end recruitment cycle for IT and BPO roles</li><li>Handle bulk hiring requirements within tight deadlines</li><li>Source candidates through various channels (job portals, social media, referrals, etc.)</li><li>Screen, shortlist, and coordinate interviews with hiring managers</li><li>Maintain candidate pipeline and recruitment records</li><li>Ensure a smooth and positive candidate experience</li></ul>Requirements:<ul><li>Minimum 2 years of recruitment experience</li><li>Proven experience in bulk hiring</li><li>Strong experience in technical &amp; non-technical recruitment</li><li>Excellent communication, negotiation, and organizational skills</li><li>Comfortable working in the evening shift</li></ul>Job Type: Full-timeWork Location: In person

Recruitment Specialist (IT/BPO)

Canvas Digitals

Sybrid is seeking an experienced and dynamic BPO Trainer to join our team in Peshawar. The ideal candidate will be responsible for training and developing call center agents to ensure they meet performance standards and deliver exceptional customer service. This role requires strong communication skills, hands-on experience in the call center industry, and a passion for coaching and people development.Key Responsibilities:<ul><li>Conduct training sessions for new hires and existing call center agents on communication, product knowledge, and customer handling.</li><li>Develop and implement training materials, modules, and assessments to enhance performance.</li><li>Monitor and evaluate trainees&rsquo; performance to identify areas for improvement.</li><li>Provide feedback, coaching, and support to ensure quality standards are maintained.</li><li>Collaborate with team leaders and management to identify training needs and skill gaps.</li><li>Maintain training records, progress reports, and ensure training completion within deadlines.</li><li>Stay updated with company policies, procedures, and industry best practices.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree.</li><li>Minimum 1 year of experience working in a call center or BPO environment (training experience preferred).</li><li>Excellent communication and presentation skills.</li><li>Strong interpersonal, coaching, and motivational abilities.</li><li>Ability to manage multiple training sessions and adapt to a fast-paced environment.</li></ul>What We Offer:<ul><li>Competitive salary package based on experience and skills.</li><li>Professional growth opportunities within a leading BPO organization.</li><li>Supportive, dynamic, and learning-driven work culture.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs90,000.00 per monthExperience:<ul><li>BPO trainer : 1 year (Required)</li></ul>Work Location: In person

Trainer (BPO)

Sybrid is seeking an experienced and dynamic BPO Trainer to join our team in Islamabad. The ideal candidate will be responsible for training and developing call center agents to ensure they meet performance standards and deliver exceptional customer service. This role requires strong communication skills, hands-on experience in the call center industry, and a passion for coaching and people development.Key Responsibilities:<ul><li>Conduct training sessions for new hires and existing call center agents on communication, product knowledge, and customer handling.</li><li>Develop and implement training materials, modules, and assessments to enhance performance.</li><li>Monitor and evaluate trainees&rsquo; performance to identify areas for improvement.</li><li>Provide feedback, coaching, and support to ensure quality standards are maintained.</li><li>Collaborate with team leaders and management to identify training needs and skill gaps.</li><li>Maintain training records, progress reports, and ensure training completion within deadlines.</li><li>Stay updated with company policies, procedures, and industry best practices.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree.</li><li>Minimum 1 year of experience working in a call center or BPO environment (training experience preferred).</li><li>Excellent communication and presentation skills.</li><li>Strong interpersonal, coaching, and motivational abilities.</li><li>Ability to manage multiple training sessions and adapt to a fast-paced environment.</li></ul>What We Offer:<ul><li>Competitive salary package based on experience and skills.</li><li>Professional growth opportunities within a leading BPO organization.</li><li>Supportive, dynamic, and learning-driven work culture.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs90,000.00 per monthExperience:<ul><li>BPO trainer : 1 year (Required)</li></ul>Work Location: In person

NTT DATA

Req ID: 356458
 
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
 
We are currently seeking a BPO Customer Care Specialist to join our team.
 
The Team Lead ensures that the "gears" of the department turn smoothly, providing immediate technical guidance on complex Variable transactions, market-timing issues, and regulatory nuances. You will report directly to the BPO Manager and act as a bridge between frontline specialists and management.
 
**Must Live in Continental United States**
 
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and ADD insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
 
Pay for this role is $83,000 salary
 
Basic Qualifications: 
<ul>
<li>3 years of customer service experience, preferably in financial services or a BPO environment.</li>
<li>2 Years MS Office Suite Experience including report writing and presenting.</li>
<li>Active FINRA Series 6 and Series 63 licenses (must be current and in good standing).</li>
<li>High school diploma or GED Required.</li>
<li>3 Years knowledge of Life insurance and Annuity policies</li>
</ul>
Responsibilities: 
<ul>
<li>Serve as the Primary Subject Matter Expert (SME) for 10–15 Variable Specialists, answering real-time questions regarding policy provisions, fund allocations, and tax reporting.</li>
<li>Conduct "side-by-side" training and peer reviews to help specialists sharpen their technical skills and reduce processing errors.</li>
<li>Monitor real-time queues to ensure equitable distribution of work and prevent bottlenecks.</li>
<li>Identify and escalate high-risk transactions to the Manager before they breach SLA (Service Level Agreement) and SEC/FINRA regulations.</li>
<li>Handle initial-tier escalations from financial professionals and policyholders, utilizing superior de-escalation skills to resolve issues before they require executive intervention.</li>
<li>5 years in Variable Life Insurance or Variable Annuity operations. Previous experience as a "Senior Specialist" or "Lead" is highly preferred.</li>
<li>Manage projects with oversight from their supervisor.</li>
<li>Establishes solid working relationships with clients and internal departments to resolve escalated issues.</li>
<li>Active FINRA Series 6 and Series 63 licenses (must be current and in good standing).</li>
<li>Strong understanding of investment account servicing and mutual fund or annuity products.</li>
<li>Excellent communication skills (verbal and written).</li>
<li>Ability to navigate multiple systems and manage time effectively.</li>
<li>High attention to detail with a commitment to compliance and accuracy.</li>
<li>Provide high-quality customer care through phone, email, and chat channels.</li>
<li>Assist clients with inquiries related to investment accounts, transactions, and financial products.</li>
<li>Ensure all communication follows FINRA, SEC, and internal compliance policies.</li>
<li>Process account updates, documentation requests, and service transactions accurately and efficiently.</li>
<li>Research and resolve customer issues promptly while maintaining a positive customer experience.</li>
<li>Collaborate with internal teams to escalate complex issues as needed.</li>
<li>Maintain detailed records of all customer interactions in the CRM system.</li>
</ul>
New hires must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process.
 
Remote Working and Technology Requirements
 
To work Hybrid remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology.
 
Technology
 <ul>
<li>NTT DATA will provide a computer and headset for remote work.</li>
<li>Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols.</li>
<li>Failure to return equipment may result in collection actions and/or other consequences.</li>
<li>Individuals must provide their own high speed internet access with speeds at or above 50 Mbps.</li>
<li>A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one’s personal dwelling or location.</li>
</ul>
Technical Performance and Issue Tracking
 <ul>
<li>Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations.</li>
<li>Hybrid Remote employees must adhere to all technical support procedures and protocols.</li>
<li>Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite.</li>
</ul>
Remote Workspace
 
Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service.
 <ul>
<li>Employees must have a dedicated, professional workspace conducive to servicing Customer Service customers with the same quality as an onsite environment.</li>
<li>The workspace must be a permanent, unencumbered location used daily for work.</li>
<li>Employees must work with minimal distractions that do not interfere with business operations or service delivery.</li>
<li>Ideally, the workspace is isolated from other household members and used exclusively for job duties.</li>
<li>Background noise, interruptions from people or pets, and other distractions must be kept to an absolute minimum to avoid disruptions to customer service.</li>
<li>Employees must work from the same location consistently unless prior approval is obtained.</li>
<li>If a change in work location is necessary:</li>
<li>The new location must meet all Remote Workspace and Technology Requirements.</li>
<li>Notification to NTT DATA Management is required before relocating</li>
</ul>
About NTT DATA
 
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in RD.
 
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
 
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

BPO Customer Care Specialist

Naelaesthetics

At Tech BPO, we take pride in delivering top-quality services with innovation at the core of everything we do. As a trusted leader in cost estimation services, we empower businesses across diverse industries with reliable, data-driven solutions that enhance decision-making, efficiency, and profitability.We&rsquo;re seeking a Business Development (BD) Coordinator who will serve as the key link between our clients and internal teams, ensuring every client feels valued, supported, and confident in partnering with us.What You&rsquo;ll Do<ul><li>Act as the primary point of contact for clients, offering proactive communication and ensuring complete satisfaction throughout the partnership.</li><li>Build and nurture strong client relationships by understanding their business goals and cost estimation requirements.</li><li>Conduct regular client check-ins to address concerns, resolve issues, and reinforce trust.</li><li>Guide new clients through a seamless onboarding process, ensuring a smooth start to their journey.</li><li>Provide professional insights on cost estimation strategies, timelines, and deliverables.</li><li>Collaborate closely with internal teams to ensure projects are accurate, timely, and aligned with client expectations.</li><li>Track project progress and maintain transparent communication across departments.</li><li>Quickly resolve challenges by coordinating with relevant teams and keeping clients informed.</li><li>Collect and analyze client feedback to identify improvement opportunities.</li><li>Recommend product or service enhancements based on client needs and market best practices.</li></ul>What We&rsquo;re Looking For<ul><li>1&ndash;2 years of experience in international outbound campaigns, client success, business development, or account management (experience in consulting or service-based industries preferred).</li><li>Background in cost estimation, construction, or related industries will be a strong plus.</li><li>Exceptional verbal and written communication skills.</li><li>Strong organizational, multitasking, and time management abilities.</li><li>A proactive, client-centric mindset with a focus on results and relationship-building.</li></ul>Why You&rsquo;ll Love Working With Us<ul><li>Provident Fund to help secure your financial future.</li><li>Health Insurance coverage for you and your family.</li><li>Appreciation Certificates and recognition for achievements.</li><li>A collaborative and growth-oriented environment with international exposure and career development opportunities.</li></ul>Job Details<ul><li>Job Type: Full-time, On-site</li><li>Shift Timing: 6:00 PM &ndash; 3:00 AM (Night Shift), Monday to Friday</li><li>Salary Range: PKR 80,000 &ndash; 120,000</li><li>Location: College Road, near Wapda Town, Township, Lahore</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs120,000.00 per monthWork Location: In person

BD Coordinator/ BPO- Night Shift

VIrtesys LLP

We&rsquo;re looking for a skilled Data Scraper &amp; Lead Generation Specialist with hands-on experience in the BPO industry and market research.Key Responsibilities: <ul><li>Extract and compile high-quality data from various online sources</li><li>Generate targeted leads based on business requirements</li><li>Conduct market research to identify potential clients and trends</li><li>Maintain and update databases with accuracy and efficiency</li><li>Support sales and business development teams with verified data</li></ul>What We&rsquo;re Looking For:<ul><li>Proven experience in data scraping &amp; lead generation (BPO preferred)</li><li>Strong understanding of market research techniques</li><li>Familiarity with tools like LinkedIn, Apollo, ZoomInfo, or similar platforms</li><li>Excellent attention to detail and analytical skills</li><li>Ability to meet deadlines in a fast-paced environment</li></ul>Why Join Us?<ul><li>Growth-driven environment</li><li>Opportunity to work on international BPO campaigns</li><li>Collaborative and performance-oriented culture</li></ul>Interested candidates can share their profiles at hiring@virtesys.pkJob Type: Full-timeApplication Question(s):<ul><li>How many years of experience do you have ?</li></ul>Work Location: In person

Data Scraper & Lead Generation Executive

Foundever

<div></div><div><div><div><div><div>Job Description:
<div><div><div><div>About Us</div>
</div><div><div>
Foundever&reg; is a global leader in the #CustomerExperience (#CX) industry. Create Connection. Value Conversation.</div>
</div></div><div><div><div>
Job Summary</div>
</div><div><div>
Job Summary:</div>
<div>
The L&amp;D Specialist will support the continuous development of customer service teams within a fast-paced BPO environment. This role focuses on improving operational performance through targeted learning interventions, aligning training programs with KPIs such as CSAT, AHT, FCR, and Quality Scores. The role requires a strong focus on measurable business impact and ROI.</div></div></div><div><div><div>
Primary Job Responsibilities</div>
</div><div><div>
Key Responsibilities:</div>
<ul>
<li>Design and develop training materials tailored to contact center operations (customer service, sales, technical support).</li>
<li>Screen and evaluate learning content to ensure alignment with business goals and operational KPIs.</li>
<li>Identify target audiences (new hires, tenured agents, team leaders) and customize training approaches accordingly.</li>
<li>Partner with Operations, Quality, and Workforce Management teams on cross-functional projects.</li>
<li>Support onboarding (new hire training), nesting, and continuous learning programs.</li>
<li>Develop and implement competency frameworks for agents and team leaders.</li>
<li>Analyze performance gaps using data (QA scores, CSAT, AHT, FCR) and recommend learning solutions.</li>
<li>Measure training effectiveness beyond satisfaction, focusing on behavior change and business results.</li>
<li>Track and report ROI of training initiatives, linking learning outcomes to operational improvements.</li>
<li>Provide coaching support and upskilling initiatives to improve agent performance.</li>
</ul></div></div></div><div>
Job Requirements:</div>
<ul>
<li>Minimum of 1 year of experience in Learning &amp; Development, preferably within a BPO or contact center environment.</li>
<li>Previous training and facilitation experience is a must.Proficiency in English language at C1 level is a must.</li>
<li>Experience in instructional design, training delivery, and content creation.</li>
<li>Strong understanding of contact center KPIs (CSAT, AHT, FCR, QA).Experience in competency framework development.</li>
<li>Proven experience working on cross-departmental projects (Operations, QA, WFM).</li>
<li>Strong analytical mindset with the ability to measure training impact on business performance.</li>
<li>Excellent communication, presentation, and stakeholder management skills.Ability to work in a fast-paced, performance-driven environment.</li>
<li>Certifications such as TTT (Train the Trainer), PCT (Professional Certified Trainer), or TOT (Training of Trainers) are preferred.</li>
</ul>
<div>KPIs (Key Performance Indicators):</div>
<ul>
<li>Improvement in CSAT (Customer Satisfaction Score) post-training.Reduction in AHT (Average Handling Time) where applicable.</li>
<li>Improvement in FCR (First Call Resolution).Increase in Quality Assurance (QA) scores.</li>
<li>Training ROI (performance improvement vs. training cost).</li>
<li>Speed to proficiency for new hires (time to go live / nesting success rate).Reduction in repeat errors or escalations.</li>
<li>Stakeholder satisfaction (Operations &amp; Clients).</li></ul></div></div></div></div></div><div></div>

L&D Specialist

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5984 bpo specialist jobs Near Me

Recruitment Specialist (IT/BPO)

Trainer (BPO)

Trainer (BPO)

BPO Customer Care Specialist

BD Coordinator/ BPO- Night Shift

Data Scraper & Lead Generation Executive

L&D Specialist