bpo specialist

Delivery Hero

<div>Company Description 
Delivery Hero is present in 70+ countries across four continents and is on a mission to deliver anything, straight to customers&rsquo; doors. The company started as a food delivery service in 2011 and today runs its own delivery platform on four continents. As a part of its Global Tech Hub strategy, Delivery Hero centralized its product and technology teams and officially launched the 4th Tech Hub in T&uuml;rkiye in 2022. Created in T&uuml;rkiye with a view to serving the platforms operating within Delivery Hero, the Delivery Hero Tech Hub is among the largest technology hubs operating within Delivery Hero. 
Job Description 
The Manager of BPO - EU role will be accountable for the success of the EU BPO network service delivery. This role is the selection of the Partners that provide our service, ensuring we have contracts that outline the parameters of our delivery, and ensuring the ongoing positive relationships with our Partners and internal stakeholders. All of these requirements must fit within our financial requirements and continue to provide excellent outcomes for our customers, riders, and vendors. Manages a team of Vendor Managers that connect internal Marketplace teams with the Partners through ongoing governance. This is a senior position, requiring deep knowledge of the outsourcing space, excellent communication skills, and proficiency in experience and financial oversight of large scale delivery systems. You will be the individual ultimately accountable for outsourcing delivery in EU. 
Key Responsibilities:<ul><li>
Build and maintain the Partner &ldquo;footprint&rdquo; in the EU, ensuring we have a network of providers that can meet all needed agent profiles and total volumes. This network should have 100% attainment of the capacity requirements each month measured by delivered hours against requested hours.</li><li>
Ensure all Partners within this footprint are compliant on a contractual basis. Current, active agreements that meet the Pandora standards and maintain the account relationships to predict and project impact of upcoming contractual changes to overall cost and allocations</li><li>
Accountable for the overall CSAT and QA for BPO Partners ensuring Pandora process/ policy is applied properly, agents are trained and compliant, and customer experience feedback on product enhancements, policy feedback, and contact drivers are relayed back into the corresponding internal Pandora owners</li><li>
Accountable for the financial oversight of the BPO network in the EU. This includes hitting targets on overall cost, costs per contact, and agent pricing. Knowing the market rates, skills, and language proficiency possible on a global scale within Partners</li><li>
Manages a team of people, ensuring they understand mandate and deliverables, are empowered to deliver, develop their skills, and receive performance feedback. Ensures this internal team accurately reflects the amount of headcount needed to maintain the high performance of the network</li><li>
Ensuring ongoing relationships with internal teams specialized on Market knowledge and function execution is translated into the best agents and profiles within the Partner network. Helps to establish process and workflow to ensure BPO Partners can handle change control and link contact/ customer information back for improvements</li><li>
Validate Partner invoices and ensures payment, overall tracking against forecasts, and is competitive for the market. Strategically plans longer term how to manage this footprint and allocations to ensure we cover business needs while also rewarding Partners that provide the best overall value of service</li><li>
Be a leader for BPO network in the EU, engaging with executives and driving strategy across Service and CX inclusive of our WFM, Enablement, Center of Excellence (COE), Vendor Operations, Marketplace, Opex, and Transformational teams</li></ul> 
Qualifications<ul><li> 
Minimum 8 years of proven experience managing BPO vendor delivery with multiple partner relationships. This is metrics, costs, relationship, footprint, and employee satisfaction</li><li>
Deep knowledge of BPO networks, providers, and contacts through the EU</li><li>
Able to set strategy, building an EU network able to meet multiple services, multiple languages, and scaling capacity with no problems</li><li>
Experience with BPO contracts, Purchase Orders, Invoices, and payment processes for third party vendors.</li><li>
Strong understanding of BPO networks, including outsourcing terms, SLA&rsquo;s, performance metrics, penalties, account management, and standard contact center terminology</li><li>
Proficient in analyzing pricing models in global markets and projecting financial impacts</li><li>
Excellent communication and presentation abilities, with the capacity to influence internal stakeholders and external partners.</li></ul> 
Additional Information<div></div> 
Your rights arising from the processing of your personal data, within the scope of the Law on the Protection of personal data. You can find detailed information on the page of our Clarification Text via this link.</div>

BPO Manager - Europe

Mindstorm Communication

Join Prime BPO 5 - Rawalpindi!Company Description Prime BPO 5 is a cutting-edge lead generation company based in Rawalpindi, Pakistan. We specialize in sales, marketing, business development, reputation management, and comprehensive lead-generation services. Our innovative approach and dedicated team drive success for our clients across various industries.Position: Full-Time Sales CloserLocation: On-Site, Rawalpindi, PakistanRole Overview We are seeking a motivated Sales Closer(FE) to join our dynamic call center team. As a Sales Closer at Prime BPO 5, you will play a crucial role in converting leads into loyal customers through effective sales calls.Key Responsibilities<ul><li>Close Sales Calls: Convert leads into sales through persuasive communication.</li><li>Understand Customer Needs: Utilize active listening and effective questioning to identify client requirements.</li><li>Achieve Targets: Meet and exceed daily, weekly, and monthly sales quotas.</li><li>Negotiate Effectively: Employ strong negotiation skills to secure deals.</li><li>Maintain Professionalism: Uphold a customer-centric mindset with a positive and professional attitude.</li></ul>Requirements<ul><li>Experience: Minimum of 1 years in Closing Campaigns.</li><li>Communication Skills: Excellent verbal communication and active listening abilities.</li><li>Sales Expertise: Proven strong sales and negotiation skills.</li><li>Customer Focus: Ability to understand and address customer needs effectively.</li><li>Availability: Must be available for a full-time, on-site position. Candidates currently studying or employed elsewhere are not eligible.</li></ul>Benefits<ul><li>Free Organization's Transport for the female staff.</li><li>Competitive basic salary structure.</li><li>Performance-based incentives and uncapped bonuses.</li><li>Equal opportunities for professional development and training.</li><li>Join a team that values innovation and collaboration.</li></ul>How to Apply relevant experienced candidates are invited to apply by submitting their resume to:<ul><li>Email: jobs@primebpo5.com</li><li>or,</li><li>WhatsApp: +92 330 556 1080Alternatively, you can attend our walk-in interviews from 7 PM till 10 PM at:</li></ul>Address: 2nd Floor, Kamran Javeed Plaza, Opposite Maani CNG, near Khwaja Corporation Chowk, Adiala Road, Rawalpindi.Apply Today and Elevate Your Sales/Marketing Career with Prime BPO 5!Job Types: Full-time, Contract Contract length: 12 monthsPay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Sales Closer - BDS - Prime BPO 5

Join Prime BPO 5 - Rawalpindi!Company Description Prime BPO 5 is a cutting-edge lead generation company based in Rawalpindi, Pakistan. We specialize in sales, marketing, business development, reputation management, and comprehensive lead-generation services. Our innovative approach and dedicated team drive success for our clients across various industries.Position: Full-Time Sales VerificationLocation: On-Site, Rawalpindi, PakistanRole Overview We are seeking a motivated Sales Verification to join our dynamic call center team. As a Sales Verification at Prime BPO 5, you will play a crucial role in converting leads into loyal customers through effective sales calls.Key Responsibilities<ul><li>Verify Sales Calls: Convert leads into sales through persuasive communication.</li><li>Understand Customer Needs: Utilize active listening and effective questioning to identify client requirements.</li><li>Achieve Targets: Meet and exceed daily, weekly, and monthly sales quotas.</li><li>Negotiate Effectively: Employ strong negotiation skills to secure deals.</li><li>Maintain Professionalism: Uphold a customer-centric mindset with a positive and professional attitude.</li></ul>Requirements<ul><li>Experience: Minimum of 1 years in Verification.</li><li>Communication Skills: Excellent verbal communication and active listening abilities.</li><li>Sales Expertise: Proven strong sales and negotiation skills.</li><li>Customer Focus: Ability to understand and address customer needs effectively.</li><li>Availability: Must be available for a full-time, on-site position. Candidates currently studying or employed elsewhere are not eligible.</li></ul>Benefits<ul><li>Free Organization's Transport for the female staff.</li><li>Competitive basic salary structure.</li><li>Performance-based incentives and uncapped bonuses.</li><li>Equal opportunities for professional development and training.</li><li>Join a team that values innovation and collaboration.</li></ul>How to Apply relevant experienced candidates are invited to apply by submitting their resume to:<ul><li>Email: jobs@primebpo5.com</li><li>or,</li><li>WhatsApp: +92 330 556 1080 Alternatively, you can attend our walk-in interviews from 7 PM till 10 PM at:</li></ul>Address: 2nd Floor, Kamran Javeed Plaza, Opposite Maani CNG, near Khwaja Corporation Chowk, Adiala Road, Rawalpindi.Apply Today and Elevate Your Sales/Marketing Career with Prime BPO 5!Job Types: Full-time, Contract Contract length: 12 monthsPay: Rs75,000.00 - Rs100,000.00 per monthWork Location: In person

Sales Verification Consultants - SVC - Prime BPO 5

Advenxa Pvt.Ltd

Nurse Practitioner &ndash; Healthcare BPOLocation:* Infopark, Kakkanad, Kochi* Industry:* BPO &ndash; US Healthcare* Qualification:* B.Sc Nursing / Post Basic Nursing (Mandatory)* Experience:* Minimum 2 Years Clinical Experience* Shift:* Night Shift (6 PM &ndash; 3 AM) | Monday to Friday* Salary:* &#8377;35,000 &ndash; &#8377;45,000 per month*(Based on previous package &amp; exp)Job SummaryWe are hiring an experienced Nurse Practitioner / Clinical Review Nurse to join our US Healthcare BPO team. The ideal candidate must have strong clinical knowledge and excellent communication skills to review and assess medical cases, claims, and appeals.Requirements<ul><li>B.Sc Nursing / Post Basic Nursing (Mandatory)</li><li>Minimum 2 years of clinical/hospital experience</li><li>Strong understanding of medical terminology &amp; patient care</li><li>Excellent English communication skills (verbal &amp; written)</li><li>Willingness to work in night shift (6 PM &ndash; 3 AM)</li></ul>Responsibilities<ul><li>Review clinical documentation, complaints, and medical appeals.</li><li>Evaluate cases using standard healthcare guidelines and protocols.</li><li>Interpret laboratory and diagnostic reports accurately.</li><li>Ensure quality and compliance in healthcare service delivery.</li><li>Coordinate case reviews with senior clinical experts, if required.</li><li>Support process improvements in clinical operations.</li></ul>Job Type: PermanentPay: &#8377;35,000.00 - &#8377;45,000.00 per monthBenefits:<ul><li>Commuter assistance</li><li>Health insurance</li><li>Provident Fund</li></ul>Ability to commute/relocate:<ul><li>Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Are you able to join on 15/10/2025?</li></ul>Experience:<ul><li>Clinical : 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>License/Certification:<ul><li>BSC / Post BSC (Required)</li></ul>Shift availability:<ul><li>Night Shift (Required)</li><li>Overnight Shift (Required)</li></ul>

Nurse Practitioner – Healthcare BPO

Join Prime BPO 5 - Rawalpindi!Company Description Prime BPO 5 is a cutting-edge lead generation company based in Rawalpindi, Pakistan. We specialize in sales, marketing, business development, reputation management, and comprehensive lead-generation services. Our innovative approach and dedicated team drive success for our clients across various industries.Position: Full-Time Sales CloserLocation: On-Site, Rawalpindi, PakistanRole Overview We are seeking a motivated Sales Closer(FE) to join our dynamic call center team. As a Sales Closer at Prime BPO 5, you will play a crucial role in converting leads into loyal customers through effective sales calls.Key Responsibilities<ul><li>Close Sales Calls: Convert leads into sales through persuasive communication.</li><li>Understand Customer Needs: Utilize active listening and effective questioning to identify client requirements.</li><li>Achieve Targets: Meet and exceed daily, weekly, and monthly sales quotas.</li><li>Negotiate Effectively: Employ strong negotiation skills to secure deals.</li><li>Maintain Professionalism: Uphold a customer-centric mindset with a positive and professional attitude.</li></ul>Requirements<ul><li>Experience: Minimum of 1 years in Closing Campaigns.</li><li>Communication Skills: Excellent verbal communication and active listening abilities.</li><li>Sales Expertise: Proven strong sales and negotiation skills.</li><li>Customer Focus: Ability to understand and address customer needs effectively.</li><li>Availability: Must be available for a full-time, on-site position. Candidates currently studying or employed elsewhere are not eligible.</li></ul>Benefits<ul><li>Free Organization's Transport for the female staff.</li><li>Competitive basic salary structure.</li><li>Performance-based incentives and uncapped bonuses.</li><li>Equal opportunities for professional development and training.</li><li>Join a team that values innovation and collaboration.</li></ul>How to Apply relevant experienced candidates are invited to apply by submitting their resume to:<ul><li>Email: jobs@primebpo5.com</li><li>or,</li><li>WhatsApp: +92 330 556 1080</li></ul>Alternatively, you can attend our walk-in interviews from 7 PM till 11 PM at:Address: 2nd Floor, Kamran Javed Plaza, Opposite Maani CNG, Above Askari Bank, near Khwaja Corporation Chowk, Adiala Road, Rawalpindi.Apply Today and Elevate Your Sales/Marketing Career with Prime BPO5!Job Types: Full-time, Contract Contract length: 12 monthsPay: Rs150,000.00 per monthWork Location: In person

Sales Closer (FE Product Specialists) Prime BPO 5

Crossroad Consultants

About Us:We are a startup Business Processing Outsourcing (BPO) company based in Karachi, dedicated to providing exceptional services to clients outside of Pakistan. Our mission is to deliver high-quality, efficient, and reliable solutions that meet the diverse needs of our international clientele.Job Overview: We are seeking a dynamic and experienced BPO Manager / Business Development Manager to lead our operations and drive business growth. The ideal candidate will be responsible for acquiring new business, managing daily operations, and overseeing a dedicated team of staff who will execute the tasks assigned.Key Responsibilities:* Develop and implement strategies to attract new clients and expand the business.* Manage daily business operations, ensuring efficiency and effectiveness in service delivery.* Oversee and coordinate the activities of the staff, providing guidance and support as needed.* Establish and maintain strong relationships with clients, ensuring their needs are met and exceeded.* Monitor performance metrics and implement improvements to enhance operational efficiency.* Prepare and present reports on business performance to senior management.* Ensure compliance with industry standards and best practices.Role Overview:As the Business Processing Office Manager, you will be responsible for managing business workflows, overseeing finance-related tasks, streamlining internal processes, and ensuring smooth operations. This is not a client-facing BPO role &mdash; you will be directly managing backend processes and solving problems for our own company.Key Responsibilities:* Oversee and manage daily business operations from Pakistan* Handle finance-related tasks such as reconciliations, reporting, invoice tracking, etc.* Identify inefficiencies in operations and propose solutions* Coordinate with the owner (based overseas) for reporting and updates* Manage a small remote/local team if needed* Ensure tasks are completed with international-quality standards and timelines* Help build and scale internal systems and processesIdeal Candidate Should Have:3&ndash;5+ years of experience working in business operations, finance, or back-office rolesPrior experience working with or in foreign/international companiesStrong knowledge of finance, business processing, and reportingExcellent English communication skills (written and verbal)Strong problem-solving and organizational skills Self-motivated and able to work independently without micromanagementFamiliarity with tools like Excel, Google Workspace, QuickBooks/Xero, CRMs, etc.Qualifications:* Proven experience in business operations management or business development, preferably in a BPO or related industry.* Preference will be given to candidates with 3-5 years of relevant experience.* Strong business development skills with a track record of bringing in new clients.* Excellent leadership and team management abilities.* Strong problem-solving and organizational skills.* Exceptional communication skills in English (written and verbal).* Familiarity with tools and software is relevant to business operations and reporting.What We Offer:* Competitive salary matches market standards.* Performance-based commission structure.* Supportive work environment with a dedicated team to assist you.* Opportunities for professional growth and development.How to Apply:If you are a motivated individual with a passion for driving business success and managing operations, we want to hear from you! Please send your resume and a cover letter detailing your relevant experience to hr@crossroadconsultants.pkJob Type: Full-timeWork Location: In person

BPO Manager / Business Development Manager

Hazen Technologies Inc.

<div>Job Location: Gulberg, Lahore, Pakistan (Onsite)
Work Schedule: Full-time | 10:00 am 07:00 pm PKT
BPO Data Processing Associate
will be providing exceptional back-end support services to our USA clients. You will be expected to take full ownership of your work, ensuring timely, accurate, and high-quality service delivery. Through continuous learning programs, you will enhance your skills, enabling you to consistently meet client needs, expectations and drive satisfaction. Strong collaboration and learning ability will be a key factor in successfully achieving these goals. 
Key Responsibilities:<ul><li>
Data Entry and Accuracy: Perform high-volume data entry tasks with speed and precision.</li><li>
Planning and Organizing: Develop clear, actionable plans to achieve daily targets while managing resources efficiently.</li><li>
Problem Analysis and Solutions: Identify and analyze client issues, providing practical solutions.</li><li>
Analytical Reporting: Prepare detailed reports using Excel and other MS Office tools, ensuring accuracy.</li><li>
Collaboration and Teamwork: Work closely with internal teams, ensuring open communication and shared responsibility to meet common goals.</li><li>
Client Communication: Provide clear, effective communication via email (Outlook) and MS Teams, addressing client queries and resolving issues promptly.</li><li>
Interpersonal Skills: Foster positive relationships with clients and team members, contributing to a harmonious work environment.</li><li>
Execution Excellence: Ensure high-quality service delivery, focusing on speed, efficiency, and accuracy to meet client expectations.</li><li>
Error Minimization: Implement strategies to reduce mistakes and maintain high data quality, while being regularly monitored for performance.</li><li>
Client Service Excellence: Handle complex client queries, ensuring their resolution within established timeframes.</li><li>
Daily Work Management: Ensure all tasks are completed efficiently, managing deadlines (daily usually) and workloads effectively.
</li><li>Ownership and Initiative: Take responsibility for tasks, proactively identifying issues and working to solve them without the need for constant supervision.</li><li>
Continuous Learning: Demonstrate a commitment to ongoing professional development and quick adaptation to new tools and technologies.</li></ul>
Core Competencies:<ul><li>
Data Entry: Data entry with good speed</li><li>
Planning, Organizing &amp; Execution Excellence: Ability to effectively organize tasks, resources, and timelines for optimal service delivery.</li><li>
Collaboration &amp; Teamwork: Strong teamwork skills to achieve common goals, ensuring smooth collaboration with internal and external stakeholders.</li><li>
Effective Communication: Ability to convey information clearly and professionally through verbal and written communication.</li><li>
Interpersonal Skills: Building positive relationships within the team and with clients.</li><li>
Critical Thinking &amp; Problem Solving: Analyze and evaluate client issues, providing practical, well-reasoned solutions.</li><li>
Ownership &amp; Initiative: Taking accountability for assigned tasks, driving results proactively, and solving problems efficiently.</li></ul>
Education/ Qualifications:<ul><li>
14 years degree preferably16 years undergraduate degree completed in any field including business, Commerce, Mass Communication preferably in English Literature)</li><li>
Fresh or experience preferably in the BPO industry like Data processing, Call Center, Customer Support role for US clients will be preferred</li><li>
Good expertise in content writing</li><li>
Good English communication skills (written and spoken)</li><li>
Good expertise using Microsoft Office (Word, Excel and Outlook)</li><li>
Effectively handle the emails &amp; tickets assigned to you for data entry; maintain both quality and speed for the data entry assignments.</li><li>
Candidate should be responsible and dependable.</li><li>
Stay in constant communication with the team lead and other team members to effectively coordinate the work effort.</li><li>
Candidates with long term commitment to stay with our company are required</li><li>
Candidates currently under study are not eligible for this job</li></ul>
About Hazen Technologies Inc.
Hazen Technologies Inc. started its journey in 2017, headquarter in Parkland, Florida, USA with a vision to bring positive difference in businesses. HazenTech is a digital transformation services company. We help companies evolve &amp; optimize their business processes for the modern and always connected world taking full advantage of cloud technologies. We specialize in business workflows, integrations and business intelligence for healthcare, hospitality and financial industries.
Keeping in view the tremendous growth of HazenTech over the last few years, company opened new offshore office in Lahore, Pakistan in 2020. Office is successfully catering the increased demand of its services in Business Process Outsourcing, Enterprise Application Development, Cloud Enablement, Business Intelligence, and B2B Integration. Spacious, comfortable, and state-of-the-art office is especially designed to help our employees so that they could focus and deliver the best results efficiently and effectively. Our new office is not only aligned with our current and future growth plans but is a result of our employees and customers successes and faiths.
Website: http://www.hazentech.com
Specialties: Digital Transformation, Business Process Optimization, Systems Integration, Business Intelligence, Cloud Enablement, azure, LogicApps, Biztalk Server, SSIS, SSRS, Power BI, and Web Development.</div>

BPO Associate (Data Analyst)

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