bpo specialist

Future Group

<div>Company Description 
Jadeer is hiring a Talent Acquisition Specialist on behalf of one of Future Group companies. It is a global Business Process Outsourcing (BPO) provider specializing in multilingual customer experience, interpretation, and translation services. The company supports businesses worldwide with language solutions, customer support, and back-office services to help them communicate effectively across international markets. 
Job Description 
Are you an experienced Talent Acquisition Specialist with a passion for the BPO sector and ready to drive recruitment excellence across your assigned region? 
Join our global leader dedicated to delivering business process outsourcing solutions for clients worldwide. We are seeking a dynamic and results-oriented individual to elevate our talent acquisition strategies, attract top-tier professionals, and optimize recruitment outcomes for our thriving BPO operations.
Accelerate Your Talent Acquisition Career in the BPO Industry
You will be at the forefront of sourcing, assessing, and onboarding exceptional talent across multiple locations in your region. Enjoy the autonomy to innovate, the support of a collaborative team, and genuine opportunities to influence the future of our organization&rsquo;s workforce.
Key Responsibilities &ndash; Regional Talent Acquisition Specialist (BPO Recruitment)<ul><li>
Lead end-to-end recruitment processes for all BPO-related roles, from job requisition and sourcing to offer acceptance and onboarding.</li><li>
Develop region-appropriate talent pipelines, leveraging local networks, online platforms, and partnerships to attract a diverse pool of candidates.</li><li>
Collaborate closely with BPO business units, HR, and management to understand hiring needs and deliver effective staffing solutions.</li><li>
Source, Screen, interview, and evaluate prospective candidates, ensuring the highest standards in candidate experience and selection quality.</li><li>
Contribute to employer branding initiatives and represent the company at career fairs, industry events, and on social media channels.</li><li>
Track, analyze, and report on recruitment metrics, continuously optimizing processes and strategies to increase efficiency.</li><li>
Champion best practices in diversity, equity, and inclusion (DEI) throughout all stages of the hiring process.</li><li>
Ensure compliance with local labor laws, company processes, and data privacy guidelines in all recruitment activities.</li></ul> 

Qualifications 
Essential Skills, Experience &amp; Qualifications &ndash; BPO Talent Acquisition<ul><li>
Bachelor&rsquo;s degree in Human Resources, Business Administration, or related field.</li><li>
+1 year of experience in talent acquisition, with a strong focus on recruiting for the BPO sector.</li><li>
Proved Experience in using ATS is a MUST.</li><li>
Excellent communication, relationship building, and negotiation skills.</li><li>
Ability to work across diverse cultures, manage high requisition volumes, and thrive in a fast-paced, target-driven environment.</li><li>
Strong understanding of BPO recruitment challenges and success strategies.</li><li>
Fluency in English, both written and spoken; additional language skills are advantageous.</li><li>
Commitment to upholding a fair, inclusive, and respectful recruitment process at all times.</li></ul> 
Additional Information 
Work Conditions:<ul><li>
Model: Remote</li><li>
Hours (fixed shift): 9AM - 6PM</li><li>
 Days: Monday to Friday</li></ul></div>

Talent Acquisition Specialist (BPO) - (In Asia)

Jadeer

<div>Are you an experienced Senior Talent Acquisition Specialist with a passion for the BPO sector and ready to drive recruitment excellence across your assigned region? 
Join our global leader dedicated to delivering business process outsourcing solutions for clients worldwide. We are seeking a dynamic and results-oriented individual to elevate our talent acquisition strategies, attract top-tier professionals, and optimize recruitment outcomes for our thriving BPO operations.<h2 class="jobSectionHeader">
Accelerate Your Talent Acquisition Career in the BPO Industry</h2>
You will be at the forefront of sourcing, assessing, and onboarding exceptional talent across multiple locations in your region. Enjoy the autonomy to innovate, the support of a collaborative team, and genuine opportunities to influence the future of our organization&rsquo;s workforce.<h3 class="jobSectionHeader">
Key Responsibilities &ndash; Senior Talent Acquisition Specialist (BPO Recruitment)</h3><ul><li>
Lead end-to-end recruitment processes for all BPO-related roles, from job requisition and sourcing to offer acceptance and onboarding.</li><li>
Develop region-appropriate talent pipelines, leveraging local networks, online platforms, and partnerships to attract a diverse pool of candidates.</li><li>
Collaborate closely with BPO business units, HR, and management to understand hiring needs and deliver effective staffing solutions.</li><li>
Screen, interview, and evaluate prospective candidates, ensuring the highest standards in candidate experience and selection quality.</li><li>
Contribute to employer branding initiatives and represent the company at career fairs, industry events, and on social media channels.</li><li>
Track, analyze, and report on recruitment metrics, continuously optimizing processes and strategies to increase efficiency.</li><li>
Champion best practices in diversity, equity, and inclusion (DEI) throughout all stages of the hiring process.</li><li>
Ensure compliance with local labor laws, company processes, and data privacy guidelines in all recruitment activities.</li></ul><h3 class="jobSectionHeader">
Essential Skills, Experience &amp; Qualifications &ndash; BPO Talent Acquisition</h3><ul><li>
Bachelor&rsquo;s degree in Human Resources, Business Administration, or related field.</li><li>
+2 year of experience in talent acquisition, with a strong focus on recruiting for the BPO sector.
</li><li>Excellent communication, relationship building, and negotiation skills.</li><li>
Ability to work across diverse cultures, manage high requisition volumes, and thrive in a fast-paced, target-driven environment.</li><li>
Strong understanding of BPO recruitment challenges and success strategies.</li><li>
Fluency in English, both written and spoken; additional language skills are advantageous.</li><li>
Commitment to upholding a fair, inclusive, and respectful recruitment process at all times.</li></ul><h4 class="jobSectionHeader">
What We Offer Our Regional Talent Acquisition Specialists</h4><ul><li>
Competitive compensation and attractive benefits package to reward your expertise.</li><li>
Opportunities to progress your career within a forward-thinking, multinational BPO company.</li><li>
Supportive environment that empowers innovation, growth, and ongoing professional development.</li><li>
The chance to make a significant impact through strategic recruitment and talent initiatives across the region.</li></ul><h6 class="jobSectionHeader">
Work Conditions:</h6><h6 class="jobSectionHeader">
Location: Maadi 
Model: Hybrid 
Hours (fixed shift): 12PM - 9PM 
 Days: Monday to Friday</h6> 
Ready to Transform BPO Recruitment?
If you are passionate about connecting talented professionals with career-defining opportunities and enjoy working in a vibrant, inclusive, and fast-paced environment, we want to hear from you. Apply now and help us shape the future of BPO talent acquisition.
We are committed to fostering an equal-opportunities workplace that embraces diversity, equity, and inclusion at every stage. All qualified candidates are encouraged to apply, regardless of background, gender, or nationality.</div>

Senior Talent Acquisition Specialist - (BPO)

IBSTEC

IBSTEC is seeking a motivated and experienced Sales and Business Development Specialist (BPO) to help expand our international client base. The ideal candidate will have experience in BPO business development, strong communication skills, and the ability to generate leads, conduct meetings with international clients, and close deals that drive company growth.Key Responsibilities:<ul><li>Identify and generate high-quality leads through LinkedIn and other online platforms</li><li>Conduct cold calls, emails, and outreach to international prospects</li><li>Schedule and lead online meetings with potential clients</li><li>Present company services and propose tailored BPO solutions</li><li>Negotiate and close deals to secure new business</li><li>Build and maintain long-term relationships with international clients</li><li>Maintain sales pipeline and track activities through CRM or reporting tools</li><li>Achieve monthly and quarterly sales targets</li></ul>Requirements:<ul><li>Minimum 2&ndash;3 years of experience in sales or business development in the BPO industry</li><li>Proven experience in international client acquisition</li><li>Strong communication, presentation, and negotiation skills</li><li>Experience with LinkedIn lead generation and outreach</li><li>Experience in cold calling and outbound sales</li><li>Ability to work independently and meet sales targets</li></ul>Preferred Skills:<ul><li>Experience selling BPO / outsourcing services to international clients</li><li>Familiarity with CRM tools and lead management systems</li><li>Strong convincing and closing skills</li></ul>Location: Gulberg V, Lahore (On-site)Why Join IBSTEC?<ul><li>Opportunity to work with international clients</li><li>Growth-oriented environment</li><li>Performance-based incentives</li><li>Provident Funds</li><li>Annual leaves and bonuses</li></ul>Job Type: Full-timeWork Location: In person

Sales and Business Development Specialist (BPO)

Sybrid Pvt Ltd.

Position: Team Lead Salary Range: PKR 50,000 &ndash; 80,000 Industry: BPO / Call Center Location: LahoreJob OverviewWe are looking for a motivated and experienced Team Lead to manage a team of customer service representatives. The ideal candidate will be responsible for monitoring team performance, ensuring targets are achieved, and maintaining high service quality standards.Key Responsibilities<ul><li>Supervise and manage a team of customer service agents.</li><li>Monitor daily team performance and ensure KPIs are achieved.</li><li>Provide coaching, training, and feedback to team members.</li><li>Conduct performance evaluations and maintain productivity reports.</li><li>Handle escalations and resolve customer issues when required.</li><li>Ensure compliance with company policies and campaign guidelines.</li><li>Coordinate with management to improve operational efficiency.</li><li>Maintain team motivation and a positive working environment.</li></ul>Requirements<ul><li>Minimum 1&ndash;2 years of experience as a Team Lead in the BPO/Call Center industry.</li><li>Strong leadership and communication skills.</li><li>Ability to manage team targets and performance metrics.</li><li>Experience with team coaching, reporting, and call monitoring.</li><li>Strong problem-solving and decision-making abilities.</li></ul>Education<ul><li>Minimum Intermediate / Bachelor&rsquo;s degree preferred.</li></ul>What We Offer<ul><li>Competitive salary package (PKR 50,000 &ndash; 80,000).</li><li>Career growth opportunities.</li><li>Professional and dynamic work environment.</li></ul>Pay: Rs50,000.00 - Rs80,000.00 per hourWork Location: In person

Team Lead | | BPO Industry

Raya CX

<div>
 
 Company Description
 
 
 
 RAYA Customer Experience (RAYA CX) specializes in next-generation Business Process Outsourcing (BPO) and customer experience management, serving clients across diverse industries. Since 2001, RAYA CX has been a trusted partner for Fortune 1000 companies in North America, Europe, the Middle East, and Africa. Leveraging skilled labor markets and innovative technology, RAYA CX delivers a wide range of integrated solutions, driving seamless operations and continuous improvement for its global clients.
 
 
 
 Role Description
 
 
 
 This full-time on-site role is based in Qesm 1st 6 October, where you will be part of the Back Office team supporting French-speaking clients. Responsibilities include managing back-office operations, handling customer service tasks, and collaborating with cross-functional teams such as sales and finance. The role requires efficient communication with internal and external stakeholders, ensuring high-quality service delivery and operational excellence.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Strong expertise in Back Office Operations, with an emphasis on accuracy and attention to detail
 </li>
 <li>
 Excellent Communication and Customer Service skills in French and English
 </li>
 <li>
 Understanding of basic concepts in Finance and Sales is a plus
 </li>
 <li>
 Ability to work effectively in an on-site team environment
 </li>
 <li>
 Strong problem-solving and organizational skills
 </li>
 <li>
 Bachelor&rsquo;s degree or equivalent experience
 </li>
 <li>
 Prior experience in BPO, customer service, or back-office roles will be advantageous
 </li>
 </ul>
</div>

Back Office (French ) speakers

IntelliasPro Private Limited

Join IntelliasPro &ndash; A Leading US-Based Outsourcing Company At IntelliasPro Pvt. Ltd., we are committed to creating an enriching and rewarding environment for our employees. We value dedication, growth, and teamwork, and we&rsquo;re looking for passionate professionals to join our team as BPO Operations Executive (Medical Billing).Key Responsibilities<ul><li>Manage delinquent accounts and proactively work on aging receivables for both patient and insurance balances.</li><li>Resubmit charges with supporting documentation for medical necessity and ensure timely corrective actions.</li><li>Appeal outstanding denials from insurance carriers and follow up until resolution.</li><li>Retrieve and reconcile Explanation of Benefits (EOBs) from payer portals, ensuring accurate posting of payments.</li><li>Identify and communicate denial trends to improve processes.</li><li>Enter charges and payments within Electronic Health Records (EHR) systems.</li><li>Coordinate with providers to clarify incomplete information for proper claim adjudication.</li><li>Correct, complete, and process claims efficiently.</li><li>Perform follow-ups with insurance companies on unpaid accounts using aging reports.</li><li>Collaborate with internal departments to ensure smooth communication and workflow.</li><li>Handle multiple communication channels (Calls, Emails, Chats &amp; Faxes) with professionalism.</li><li>Maintain documentation and protocols for all tasks performed.</li><li>Take on additional duties as assigned, contributing to team success.</li></ul>Requirements<ul><li>Strong communication and writing skills, with active listening ability.</li><li>Familiarity with EMR/EHR systems.</li><li>Ability to multitask, prioritize, and manage time effectively.</li><li>Computer literacy and adaptability in fast-paced environments.</li><li>Minimum 1 year of experience in customer support or documentation.</li><li>Flexibility, attention to detail, and ability to work under pressure.</li><li>Qualification: A Levels / Graduation or above.</li><li>Candidates with a Medical Billing background will be preferred.</li></ul>What We Offer<ul><li>Comprehensive On-the-Job Training to help you succeed.</li><li>Fuel Allowance for commuting ease.</li><li>Medical Insurance (OPD &amp; IPD coverage).</li><li>Provident Fund (PF) and EOBI benefits.</li></ul>*Job Type: Full-timePay: From Rs60,000.00 per monthWork Location: In person

BPO Operations Executive

Keeta

<div>
 
 Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong and Saudi Arabia.
 
 
 
 
 
 We&rsquo;re looking for a
 
 Customer Service Training Specialist
 
 to design, deliver, and continuously improve training programs that empower frontline teams and drive exceptional customer experiences across the region.
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 
 Training Design &amp; Framework Development
 
 
 <ul>
 <li>
 Design and develop training materials, agendas, facilitator guides, and interactive content tailored to customer service operations in GCC markets.
 </li>
 <li>
 Partner with stakeholders to build and evolve Keeta&rsquo;s customer service training framework aligned with operational and cultural standards.
 </li>
 </ul>
 
 
 Training Needs Analysis &amp; Insights
 
 
 <ul>
 <li>
 Conduct end-to-end training needs analysis using performance data, QA audits, and agent feedback.
 </li>
 <li>
 Identify skill and knowledge gaps and translate insights into targeted training solutions.
 </li>
 </ul>
 
 
 Training Delivery &amp; Facilitation
 
 
 <ul>
 <li>
 Deliver engaging onboarding and ongoing training sessions covering processes, product knowledge, and soft skills.
 </li>
 <li>
 Adapt delivery styles to suit multilingual and multicultural audiences.
 </li>
 </ul>
 
 
 Evaluation &amp; Continuous Improvement
 
 
 <ul>
 <li>
 Measure training effectiveness through assessments, knowledge checks, and performance metrics.
 </li>
 <li>
 Provide actionable insights to continuously enhance learning programs.
 </li>
 </ul>
 
 
 On-the-Floor Engagement &amp; Vendor Collaboration
 
 
 <ul>
 <li>
 Work closely with frontline teams through floor observations, coaching, and listening activities to identify operational pain points.
 </li>
 <li>
 Partner with BPO training teams to ensure consistency and quality of training delivery across all sites.
 </li>
 </ul>
 
 
 Governance &amp; Reporting
 
 
 <ul>
 <li>
 Manage training certification processes, assessments, and documentation.
 </li>
 <li>
 Track training KPIs and prepare weekly and monthly performance reports for management.
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree.
 </li>
 <li>
 2&ndash;3 years of experience in training design and delivery, ideally within customer service or BPO environments.
 </li>
 <li>
 Strong proficiency in
 
 Urdu and English
 
 (Arabic is a plus).
 </li>
 <li>
 Advanced skills in instructional design, data analysis, and reporting.
 </li>
 <li>
 Comfortable engaging with frontline teams and stakeholders.
 </li>
 <li>
 Willingness to travel across GCC and other regions as required.
 </li>
 </ul>
 
 
 
 
 
 Why Join Keeta?
 
 
 
 
 Regional &amp; Global Exposure
 
 &ndash; Build training programs that impact customer service teams across multiple markets.
 
 
 🎓
 
 High Ownership &amp; Impact
 
 &ndash; Shape learning strategies that directly influence service quality and performance.
 
 
 
 Career Growth
 
 &ndash; Grow with a fast-scaling, globally expanding organization.
 
 
 
 Collaborative Culture
 
 &ndash; Work with passionate teams committed to excellence and continuous improvement.
 
 
 
 
 
 
 Location:
 
 Lahore, Pakistan
 
 
 Apply now or connect with our Talent Team to learn more.
 
 
 #TrainingJobs #CustomerService #L&amp;D #BPO #CX #HiringNow #Keeta
 
</div>

Training Specialist - Customer Service

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