bpo specialist

Golden Hawk Technologies

Job Title: Quality Assurance SpecialistLocation: DHA Phase 2, IslamabadTimings: 1:00 PM &ndash; 10:00 PM (Monday to Friday)Department: Quality AssuranceJob Overview:We are looking for a dedicated and detail-oriented Quality Assurance Specialist - BPO to oversee and maintain the quality standards of our customer support operations. The ideal candidate will be responsible for monitoring calls, evaluating overall team performance, providing feedback, training new resources, and ensuring compliance with company policies. This role requires strong communication skills, analytical thinking, and the ability to work closely with both management and frontline teams to drive continuous improvement.Key Responsibilities:Monitor and evaluate inbound/outbound calls to ensure quality, compliance, and adherence to company standards.Conduct mock call tests for new hires to assess readiness before live operations.Train and coach new resources on call handling, communication etiquette, and company processes.Prepare and maintain a weekly schedule for all team members.Monitor the overall performance of every team in operations and highlight areas of improvement.Identify skill gaps and recommend targeted training sessions to improve performance.Provide constructive feedback and share regular QA reports with management.Collaborate with team leads and HR to ensure consistent quality across all shifts.Check hourly status updates and ensure daily stand-ups are conductedSupport management in implementing strategies for continuous improvement in customer satisfaction.Requirements:3 to 4 years of experience as a QA Specialist/QA Analyst/Trainer in a BPO or call center environment.Strong knowledge of call monitoring, quality standards, and customer service best practices.Proven ability to evaluate and track team performance across operations.Excellent communication and interpersonal skills.Ability to prepare schedules and manage team performance effectively.Strong problem-solving and coaching abilities.Ability to work under pressure and manage multiple tasks effectively.Perks &amp; Benefits:Competitive salary package.Growth opportunities in a professional work environment.Training and development opportunities.Job Type: Full-timePay: Rs120,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have in training?</li></ul>Experience:<ul><li>B2B &amp; B2C Operations : 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Quality Assurance Specialist - BPO

Interact Global

Job Summary:The Quality Assurance Specialist is responsible for ensuring service excellence by monitoring, evaluating, and improving the quality of customer interactions across BPO operations. The role focuses on call quality assurance, compliance, agent performance evaluation, and data-driven insights to enhance customer experience and operational effectiveness.Key Responsibilities:1. Call Monitoring &amp; Evaluation&middot; Monitor and evaluate customer interactions (calls, chats, emails, tickets) against defined quality standards and client SLAs.&middot; Conduct detailed call audits to assess communication skills, compliance, process adherence, and customer handling.&middot; Ensure accuracy in quality scoring and documentation.2. Quality Assurance &amp; Compliance&middot; Ensure adherence to internal processes, regulatory requirements, and client compliance guidelines.&middot; Identify quality gaps, behavioral trends, and performance issues impacting customer experience.&middot; Address quality-related escalations in coordination with operations teams.3. Feedback, Coaching &amp; Calibration&middot; Provide structured, actionable feedback to agents to improve performance.&middot; Participate in calibration sessions with QA, Operations, and Training teams to ensure evaluation consistency.&middot; Support coaching initiatives by sharing insights and improvement recommendations.4. Reporting &amp; Analysis&middot; Prepare and share daily, weekly, and monthly quality performance reports.&middot; Analyze trends, root causes, and quality metrics to drive continuous improvement.&middot; Present quality insights and improvement suggestions to management and stakeholders.5. Process Improvement &amp; Client Support&middot; Assist in quality reviews, internal audits, and client audits.&middot; Ensure client expectations and quality benchmarks are consistently met.&middot; Contribute to refining QA frameworks, scorecards, and SOPs when required.6. Key Performance Indicators (KPIs):&middot; Call Quality Scores&middot; SLA and Compliance Adherence&middot; Reduction in Customer Complaints and Escalations&middot; Agent Performance Improvement Post-Coaching&middot; Calibration Accuracy and ConsistencyRequired Skills &amp; Competencies:&middot; Strong understanding of BPO/Call Center QA standards and methodologies&middot; Excellent listening, analytical, and attention-to-detail skills&middot; Ability to provide constructive feedback and performance insights&middot; Strong reporting and data interpretation skills&middot; Good communication and stakeholder coordination abilitiesEducation:&middot; Bachelor&rsquo;s degree in Business Administration, Management, or a related field (preferred)Experience:&middot; 3&ndash;5 years of experience in BPO / Call Center Quality Assurance&middot; 1&ndash;2 years&rsquo; experience as a Senior QA or Quality Analyst (preferred)Perks &amp; Benefits<ul><li>Competitive base salary with Increment Plans</li><li>Paid public/national holidays.</li><li>Paid annual, paternity, and bereavement leave.</li><li>Supportive and career-focused workplace culture.</li></ul>Location: Wapda Town Phase 1 Shift Timing: Night Shift (5:30 PM &ndash; 2:30 AM) Work Schedule: Monday to Friday (Weekends Off)Job Type: Full-timePay: Rs80,000.00 - Rs120,000.00 per monthWork Location: In person

Quality Assurance Specialists - BPO

Abacus Outsourcing

Company Description:Abacus has been providing advanced business solutions for more than 35 years to help organizations realize their potential. Our solutions are the result of a convergence of the latest business practices and cutting-edge technologies, and we emphasize the value of working collaboratively with clients.Job Summary:Abacus Consulting&mdash;BPO is hiring a Team Lead for Jazz Cash Social Media in Islamabad. This role requires leadership, problem-solving, and people-management skills to ensure smooth operations, employee engagement, and achievement of business objectives.Key Responsibilities:<ul><li>Supervise day-to-day activities of the team and ensure adherence to policies, procedures, and KPIs.</li><li>Motivate and coach team members to enhance their skills and productivity.</li><li>Allocate tasks and manage shift schedules as per business requirements.</li><li>Conduct regular team meetings and performance reviews.</li><li>Act as a point of escalation for operational issues and resolve conflicts within the team.</li><li>Develop and implement social media strategies across platforms (Facebook, Instagram, LinkedIn, etc.)</li><li>Monitor and report on campaign performance, optimising based on data</li><li>Collaborate with marketing and design teams for brand consistency</li><li>Engage with the community and manage content calendars</li><li>Stay updated on trends and social media tools</li></ul>What you&rsquo;ll bring:<ul><li>Bachelor&rsquo;s in Marketing/Communications (or related)</li><li>2+ years of Social Media Management experience</li><li>Strong communication and organisational skills</li><li>Proficiency with tools like Hoot-suite, Buffer, etc.</li><li>1&ndash;2 years of Team Lead experience in a call center or BPO environment</li><li>Strong knowledge of contact center.</li><li>Proficiency in MS Excel.</li><li>Flexibility to work rotational shifts, 5 days a week</li></ul>Working Hours:<ul><li>Rotational shifts (9 Hours)</li><li>Weekly 2 offs</li></ul>Benefits:<ul><li>Benefits:</li><li>Market-competitive salary</li><li>Medical insurance</li><li>Career advancement opportunities</li><li>Collaborative and dynamic work environment</li></ul>Location: <ul><li>Islamabad.</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs80,000.00 per monthWork Location: In person

Team Lead-BPO

<div>At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we&rsquo;ll give you what you need to make it happen. It won&rsquo;t always be easy, growing takes grit. But at ABB, you&rsquo;ll never run alone. Run what runs the world.
This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we&rsquo;ve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you&rsquo;ll be part of a pioneering team shaping the future of robotics&mdash;working alongside world-class experts in a fast-moving, innovation-driven environment.
This Position reports to:
Commercial &amp; Pricing Processes and Tools Manager 
We are looking for a Business Process Owner (BPO) for the System Quotation Process, responsible for designing and governing the global end-to-end quotation process for robotic systems, cells, and engineered solutions.
This role will be the central architect of the quotation process and tools adopted across all ABB Robotics regions and business lines, defining how we capture customer needs, develop concept solutions, structure high-level BOMs and WBS, estimate costs, set prices, and hand over to execution. The ideal candidate must bring practical experience in designing and pricing automation systems or other engineered solutions, working closely with technical teams and customers to translate requirements into scoped concepts. You will also co-lead the development of the digital environment (CPQ / solution design / configuration) that supports quotation across the global system business.
The position is part of the Commercial and Pricing Excellence team, and you will collaborate closely and our Sales teams across the globe and IT/IS .
Key Responsibilities:<ul><li>
Core BPO Ownership - You will define and maintain the global system quotation process, establish governance and roles, coordinate worldwide rollout and adoption, ensure proper documentation and training, and use KPIs and feedback to drive continuous improvement.</li><li>
Process and Framework Design -You will design a clear and structured workflow for system quotation, covering requirement capture, concept development, high-level BOM/WBS creation, costing, pricing, and approvals, ensuring full alignment with upstream and downstream Q2O processes.</li><li>
Digital Tool and CPQ Development - You will support the creation and enhancement of CPQ and solution-design tools, ensuring they support all key quotation steps, integrate with the broader digital landscape, and deliver consistent user experience across regions.</li><li>
Cross-Functional Collaboration - You will work closely with Sales, Engineering, Project Management, Finance, Supply Chain, Pricing, and Legal to ensure consistent scoping, costing, and validation of system solutions across all regions and business lines.</li><li>
Costing, Pricing, and Governance - You will define global standards for transforming high-level BOM/WBS structures into cost estimates and pricing logic, establish commercial controls and approval flows, and ensure coherent risk and margin practices worldwide.</li></ul>
Your background:<ul><li>
Demonstrated hands-on experience in quoting or architecting automation systems, robotic cells, turnkey solutions, or engineered offerings.</li><li>
In-depth ability to translate customer needs into concept layouts, high-level BOMs/WBS structures, and cost models.</li><li>
Experience collaborating with engineering, project management, supply chain, and other domain experts. As well as effective stakeholder-management abilities with influence across regions and functions.</li><li>
Practical exposure to CPQ or digital solution-configuration tools for complex systems.</li><li>
Strong process-design skills with experience in governance, documentation, and global rollout.</li><li>
Structured, analytical, and capable of bringing clarity to complex engineered-solution environments.</li><li>
Fluent in English; proficiency in additional languages.</li></ul>
This recruitment process is led by Ceren &Ouml;zen, Talent Acquisition Partner, Switzerland.
We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.</div>

Business Process Owner (BPO) – Quotation process for systems. (Location: Flexible worldwide) ABB Robotics.

<div>At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we&rsquo;ll give you what you need to make it happen. It won&rsquo;t always be easy, growing takes grit. But at ABB, you&rsquo;ll never run alone. Run what runs the world.
This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we&rsquo;ve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you&rsquo;ll be part of a pioneering team shaping the future of robotics&mdash;working alongside world-class experts in a fast-moving, innovation-driven environment.
This Position reports to:
Commercial &amp; Pricing Processes and Tools Manager 
We are looking for a Business Process Owner (BPO) for the Systems Order Process, responsible for designing and governing the global end-to-end order creation process for robotic systems, cells, and engineered solutions.
This role will be the central architect of the system order process and tools adopted across all ABB Robotics regions and business lines. You will define how system orders are created in our commercial front-end and S/4HANA environment, ensuring that the order structure mirrors the quotation and provides the correct foundation for project execution. The structure you define must align with how project managers plan and control their projects, including the creation of appropriate WBS elements, order networks, milestones, cost buckets, and delivery structures.
The position is part of the Commercial and Pricing Excellence team, and collaboration with global Sales teams, regional operations, project organizations, and IT/IS will be key to ensuring smooth project execution.
Your main responsibilities will be:
<ul><li>Core BPO Ownership - You will define and maintain the global system order creation process, establish governance and roles, coordinate global rollout and adoption, maintain documentation and training, and drive continuously improve using KPIs, user feedback, and operational insights.</li><li>
Order Process and Framework Design - You will design a clear, consistent workflow for system order creation, ensuring that order structures in S/4HANA mirror quotation outputs and align with project management structures. This includes defining how BOMs, WBS elements, project tasks, and cost objects are translated into the operational order setup that supports planning, execution, and financial control.</li><li>
Digital Tools &amp; S/4HANA Enablement - You will support the design and enhancement of the order-creation environment in S/4HANA and connected front-end tools, ensuring system behavior aligns with the global process. You will work closely with IT/IS to validate functionality, ensure detailed data consistency, and optimize integration between CPQ, order creation, and project systems.</li><li>
Cross-Functional Collaboration - You will collaborate closely with Sales, Project Managers, Engineering, Operations, Supply Chain, Finance, and Legal to ensure that order structures support robust project execution. You will coordinate alignment between commercial commitments, operational plans, and financial tracking needs across all regions and business lines.</li><li>
Order Governance and Quality - You will define standards for order accuracy, completeness, and structure&mdash;ensuring every system order is commercially sound, aligned with contract terms, technically validated, and ready for smooth operational execution. You will also define approval flows, quality gates, and data requirements that ensure project readiness from the moment an order is created.</li></ul>
Your background:<ul><li>
Demonstrated experience in engineered-to-order, automation systems, project execution, or similar complex delivery environments.</li><li>
In-depth understanding of how quotations, orders, BOM structures, and WBS/project structures must align for efficient project execution.</li><li>
Working knowledge of S/4HANA or SAP ECC order management, project systems (PS), or related ERP modules.</li><li>
Experience collaborating with project managers, engineering teams, supply chain, and other domain experts. As well as effective stakeholder-management abilities with influence across regions and cross-functional teams.</li><li>
Proficient process-design and governance skills with experience in documentation, training, and global roll-out. Structured, analytical, and comfortable defining processes in complex engineered-solution environments.</li><li>
Fluent in English; proficiency in additional languages.</li></ul>
This recruitment process is led by Ceren &Ouml;zen, Talent Acquisition Partner, Switzerland.
We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.</div>

Business Process Owner (BPO) – Ordering process for systems. (Location: Flexible Worldwide) ABB Robotics.

Fusion BPO Services

<div>Are you passionate about empowering others through training? Do you have experience in the e-commerce sector and a background in training customer service teams? Step beyond the ordinary if you&rsquo;re looking for BPO trainer jobs in Kalyani or call center trainer jobs in Kalyani! Fusion CX has the perfect opportunity for you at Kalyani to join our team as an Ecommerce process trainer to build a CX specialist workforce ready to redefine customer experiences! We are seeking an experienced Ecommerce trainer in Kalyani who can develop and deliver impactful training sessions. At Fusion CX, we&rsquo;re focused on developing talent and driving performance, ensuring that every team member is equipped with the skills they need to excel. Join us and help create outstanding customer experiences!
<h2 class="jobSectionHeader">Job Description</h2>
Key Responsibilities of the Ecommerce trainer in Fusion CX Kalyani:
<ul><li>Responsible for conducting end-to-end training programs</li>
<li>Deliver classroom and blended programs that add value to the learner and their business area</li>
<li>Conduct refresher sessions to improve/maintain the CORE skills of the Customer Service CSRs on the operations floor</li>
<li>Preparing and designing Training Materials</li>
<li>Generates training reports</li>
<li>Train new Customer Service CSRs in the area of Customer Service Skills/ Process Knowledge/Product Knowledge etc (CORE Training)</li>
<li>Respond to and resolve issues arising out of interactions with Operations</li>
<li>Conduct timely meetings with different LOBs to ensure open communication and devise an action plan to address issues/ concerns raised.</li>
<li>Floor support as per the process requirements</li>
<li>Coordination with different LOBs in preparation for TNA</li>
<li>Feedback and sessions are to be conducted as per the requirement</li>
<li>BQM Management</li>
<li>Nesting Compliance.</li>
</ul><h2 class="jobSectionHeader">Job Requirements</h2>
Skills and qualifications required to thrive as an Ecommerce process trainer in Fusion CX Kalyani:
<ul><li>Graduate in any field</li>
<li>Min 1-2 years of experience in the telecom process/BPO industry (on paper)</li>
<li>Willing to work in 24*7 shifts and 6 days a week. Ability to Work Flexible Schedules and Shifts.</li>
<li>Excellent written, oral, and presentation skills, as well as proficiency in MS Office products.</li>
</ul><h2 class="jobSectionHeader">Why Join Fusion CX?</h2>
At Fusion CX, we believe in growth, learning, and making a real impact. As an E-Commerce Trainer in Kalyani, you&rsquo;ll have the opportunity to shape the future of customer service teams while enjoying the perks of a supportive, innovative work environment. If you&rsquo;re considering Process trainer jobs, BPO trainer jobs in Kalyani, or call center trainer jobs in Kalyani, join us and contribute to training and building a CX specialist workforce that transforms customer experiences around the globe.
Here&rsquo;s why you should join us as an Ecommerce trainer in Kalyani:
<ul><li>Competitive Pay &amp; Benefits: Enjoy an attractive salary package along with benefits that reward your contributions.</li>
<li>Endless Growth Opportunities: Benefit from professional development, leadership training, and career advancement.</li>
<li>Collaborative Culture: Be part of a diverse and motivated team where your ideas and efforts are valued.</li>
</ul>Ready to take your training career to the next level? Apply now and become part of a forward-thinking company transforming customer experiences!</div>

Trainer – ECommerce – Kalyani

DYNAMIC SOLUTIONS

your skills. Your value. Your salary &ndash; You decide!Job Opportunity: Sales SpecialistCompany: Dynamic Solutions-(Media Wolf)Location: Shairsha Road Garden Town, LahoreAbout Us:Dynamic Solutions delivers tailored BPO services across customer support, tech support, telemarketing, and back-office operations. As part of our diverse portfolio, includes Media Wolf TV(USA)&mdash;providing seamless access to global content through one smart, customer-centric platform for our USA customers.Website: https://dynamicsols.com/Website: https://mediawolf.tv/What You&rsquo;ll Do:-Engage with referrals from our current customer network-Build rapport with leads and understand their viewing needs-Present Media Wolf TV&rsquo;s features and benefits clearly-Close deals with a consultative, non-pushy sales approach-Maintain lead data and progress using CRM tools-Collaborate with the customer support team for after-sales follow-upWhat We&rsquo;re Looking For:-Strong interpersonal and client handling skills-Sales experience in BPO or tech industry preferred-Excellent English communication and persuasion abilities-Familiarity with U.S. market culture is a plus-Self-driven, with a results-oriented mindsetWhat We Offer:-Competitive salary (based on experience)-Performance-based incentives-Paid training on Media Wolf TV-9-hour shift (Mon&ndash;Fri)-Prayer room + Namaz breaks-Food &amp; fuel allowance-Onsite gym &amp; entertainment zone-Relaxation areas &amp; birthday celebrations-Festival &amp; annual trip events-Marriage bonus &amp; Umrah reward program-Paid leave &amp; employee recognition-Loan &amp; advance facility-Referral bonuses &amp; internal promotions-A culture where work feels like homeApply: recruiter@dynamicsols.comWhatsApp: 0340-0003008Job Type: Full-timePay: Rs100,000.00 - Rs200,000.00 per monthWork Location: In person

Telesales Specialist

Search 4033+ Bpo specialist jobs near you this January. New roles added regularly across leading industries. Apply today.