bpo trainer

IGT Solutions

<div>
 
 
 Job Title: Trainer (Customer Service / Contact Center)
 
 
 
 
 Location:
 
 Maadi, Cairo
 
 
 
 Company:
 
 IGT Solutions
 
 
 
 Experience Required:
 
 Minimum 1 year
 
 
 
 Language Requirement:
 
 English Level C1 (Advanced)
 
 
 
 Job Summary
 
 
 
 IGT Solutions is looking for a dynamic and engaging Trainer
 
 with travel &amp; Airlines Experience
 
 to join our team. The ideal candidate will be responsible for delivering high-quality training sessions, enhancing employee performance, and ensuring that new hires and existing employees meet business standards in customer service and communication.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Deliver onboarding training sessions for new hires (product, process, and communication skills).
 </li>
 <li>
 Conduct refresher trainings and upskilling sessions for existing employees.
 </li>
 <li>
 Develop and update training materials, manuals, and presentations.
 </li>
 <li>
 Assess trainee performance through evaluations, quizzes, and role-plays.
 </li>
 <li>
 Provide constructive feedback and coaching to improve performance.
 </li>
 <li>
 Track training effectiveness and report on KPIs (e.g., nesting performance, training success rate).
 </li>
 <li>
 Collaborate with Operations, Quality, and HR teams to identify training needs.
 </li>
 <li>
 Support employees during nesting and early production stages.
 </li>
 </ul>
 
 
 Requirements
 
 
 <ul>
 <li>
 Minimum
 
 1 year of experience
 
 as a Trainer
 
 in Travel or Airlines LOB
 
 in a contact center or customer service environment.
 </li>
 <li>
 
 English proficiency at C1 level
 
 (spoken and written).
 </li>
 <li>
 Strong presentation and facilitation skills.
 </li>
 <li>
 Excellent communication and interpersonal abilities.
 </li>
 <li>
 Ability to simplify complex information and engage different learning styles.
 </li>
 <li>
 Good knowledge of training methodologies and adult learning principles.
 </li>
 <li>
 Proficiency in MS Office (especially PowerPoint and Excel).
 </li>
 </ul>
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Experience in multinational or BPO environments.
 </li>
 <li>
 Familiarity with quality standards and KPIs in customer service.
 </li>
 <li>
 Basic coaching and mentoring skills.
 </li>
 </ul>
 
 
 Working Conditions
 
 
 <ul>
 <li>
 Rotational shifts (if applicable).
 </li>
 <li>
 Onsite role in Maadi.
 </li>
 </ul>
 
 
 What We Offer
 
 
 <ul>
 <li>
 Competitive salary package.
 </li>
 <li>
 Career growth opportunities.
 </li>
 <li>
 Dynamic and supportive work environment.
 </li>
 </ul>
 
 
</div>

BPO Trainer

Theheadhunters360 SMC Private Limited

Key Responsibilities:Conduct training sessions for new hires and existing call center agents on communication, product knowledge, and customer handling.Develop and implement training materials, modules, and assessments to enhance performance.Monitor and evaluate trainees&rsquo; performance to identify areas for improvement.Provide feedback, coaching, and support to ensure quality standards are maintained.Collaborate with team leaders and management to identify training needs and skill gaps.Maintain training records, progress reports, and ensure training completion within deadlines.Stay updated with company policies, procedures, and industry best practices.Requirements:Bachelor&rsquo;s degree.Minimum 1 year of experience working in a call center or BPO environment (training experience preferred).Excellent communication and presentation skills.Strong interpersonal, coaching, and motivational abilities.Ability to manage multiple training sessions and adapt to a fast-paced environment.What We Offer:Competitive salary package based on experience and skills.Professional growth opportunities within a leading BPO organization.Supportive, dynamic, and learning-driven work culture.Pay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

BPO Trainer Required

Canvas Digitals

Sybrid is seeking an experienced and dynamic BPO Trainer to join our team in Islamabad. The ideal candidate will be responsible for training and developing call center agents to ensure they meet performance standards and deliver exceptional customer service. This role requires strong communication skills, hands-on experience in the call center industry, and a passion for coaching and people development.Key Responsibilities:<ul><li>Conduct training sessions for new hires and existing call center agents on communication, product knowledge, and customer handling.</li><li>Develop and implement training materials, modules, and assessments to enhance performance.</li><li>Monitor and evaluate trainees&rsquo; performance to identify areas for improvement.</li><li>Provide feedback, coaching, and support to ensure quality standards are maintained.</li><li>Collaborate with team leaders and management to identify training needs and skill gaps.</li><li>Maintain training records, progress reports, and ensure training completion within deadlines.</li><li>Stay updated with company policies, procedures, and industry best practices.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree.</li><li>Minimum 1 year of experience working in a call center or BPO environment (training experience preferred).</li><li>Excellent communication and presentation skills.</li><li>Strong interpersonal, coaching, and motivational abilities.</li><li>Ability to manage multiple training sessions and adapt to a fast-paced environment.</li></ul>What We Offer:<ul><li>Competitive salary package based on experience and skills.</li><li>Professional growth opportunities within a leading BPO organization.</li><li>Supportive, dynamic, and learning-driven work culture.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs80,000.00 per monthExperience:<ul><li>Sales training: 1 year (Preferred)</li></ul>Work Location: In person

Sales Trainer (BPO)

biniTelecom

We are seeking a highly skilled and dynamic Female Corporate Trainer to lead our training department for specialized USA healthcare campaigns. The ideal candidate will possess deep expertise in ACA (Obamacare) and Medicare programs, ensuring our agents are equipped to provide top-tier service while maintaining strict compliance.Key Responsibilities<ul><li>Onboarding &amp; Curriculum: Design and deliver comprehensive training programs for new hires focusing on ACA and Medicare Open Enrollment (OEP/AEP) protocols.</li><li>Campaign Expertise: Provide in-depth technical knowledge on plan types, eligibility, subsidies, and enrollment procedures.</li><li>Quality Assurance: Monitor live and recorded calls to identify knowledge gaps and provide constructive, one-on-one coaching to improve conversion rates and compliance.</li><li>Content Development: Create and update training manuals, scripts, and assessment tests to reflect the latest CMS regulations and campaign updates.</li><li>Performance Tracking: Maintain detailed records of trainee progress and ensure a seamless transition from the classroom to the production floor (nesting).</li></ul>Required Qualifications<ul><li>Experience: 3 to 5 years of proven experience as a Trainer within a BPO or Call Center environment.</li><li>Subject Matter Expertise: Direct experience with USA Health Insurance campaigns (ACA and Medicare) is mandatory.</li><li>Communication: Exceptional verbal and written English skills.</li><li>Shift Flexibility: Ability to work the Night Shift consistently to align with USA Eastern/Central Standard Time.</li><li>Soft Skills: Strong leadership, patience, and the ability to motivate a diverse team in a high-pressure environment.</li></ul>Why Join Us?<ul><li>Competitive salary package based on experience.</li><li>Professional growth opportunities in a rapidly expanding organization.</li><li>A supportive and professional work environment.</li></ul>Note to Applicants: Please ensure your resume highlights your specific experience with ACA or Medicare campaigns to be considered for this role.Pay: Rs70,000.00 - Rs90,000.00 per dayWork Location: In person

Call Center Trainer (ACA & Medicare Campaigns) – Night Shift

We are seeking a highly skilled and results-driven Female Corporate Trainer to spearhead our training department for high-intent USA healthcare campaigns. The ideal candidate will have a mastery of the ACA (Affordable Care Act) and Medicare landscapes, with the ability to transform new recruits into top-performing enrollment specialists.This role is critical to our operations in the North American market and requires a dedicated professional capable of managing the Night Shift while maintaining a high-energy, professional learning environment.Core Responsibilities<ul><li>Campaign Training: Develop and execute end-to-end training modules for ACA and Medicare campaigns, covering plan benefits, eligibility criteria, and compliance.</li><li>Skill Development: Conduct intensive workshops on sales closing techniques, rebuttal handling, and neutral accent neutralization.</li><li>Quality &amp; Compliance: Audit calls to ensure agents adhere to CMS guidelines and campaign-specific protocols, providing real-time feedback and corrective coaching.</li><li>Content Management: Update scripts and training manuals to reflect seasonal changes in the US insurance market (AEP/OEP).</li><li>Performance Analytics: Track and report on trainee &quot;nesting&quot; performance, ensuring a high graduation rate from training to the production floor.</li></ul>Job Requirements<ul><li>Professional Experience: 3 to 5 years of experience specifically as a Trainer in a BPO or call center environment.</li><li>Domain Expertise: Extensive knowledge of USA insurance verticals, specifically Medicare and ACA.</li><li>Communication Mastery: Exceptional spoken and written English skills; must be able to draft professional training materials and communicate fluently with US-based stakeholders.</li><li>Shift Requirement: Must be able to work the Night Shift (US Eastern/Central Standard Time).</li><li>Leadership: Proven ability to manage a classroom and mentor individuals toward meeting strict KPIs.</li></ul>What We Offer<ul><li>Competitive salary package with performance-based incentives.</li><li>A professional, secure, and growth-oriented work environment.</li><li>Opportunities to lead and scale training operations within a rapidly expanding agency.</li></ul>How to ApplyIf you have the expertise and the drive to build a world-class sales team, please submit your updated resume. Candidates with direct experience in USA Health Insurance campaigns will be prioritized.Pay: Rs80,000.00 - Rs120,000.00 per dayWork Location: In person

Call Center Trainer (5 Years - Minimum Experience)

Foundever

<div></div><div><div><div><div><div>Job Description:
<div><div><div><div>About Us</div>
</div><div><div>
Foundever&reg; is a global leader in the #CustomerExperience (#CX) industry. Create Connection. Value Conversation.</div>
</div></div><div><div><div>
Job Summary</div>
</div><div><div>
Job Summary:</div>
<div>
The L&amp;D Specialist will support the continuous development of customer service teams within a fast-paced BPO environment. This role focuses on improving operational performance through targeted learning interventions, aligning training programs with KPIs such as CSAT, AHT, FCR, and Quality Scores. The role requires a strong focus on measurable business impact and ROI.</div></div></div><div><div><div>
Primary Job Responsibilities</div>
</div><div><div>
Key Responsibilities:</div>
<ul>
<li>Design and develop training materials tailored to contact center operations (customer service, sales, technical support).</li>
<li>Screen and evaluate learning content to ensure alignment with business goals and operational KPIs.</li>
<li>Identify target audiences (new hires, tenured agents, team leaders) and customize training approaches accordingly.</li>
<li>Partner with Operations, Quality, and Workforce Management teams on cross-functional projects.</li>
<li>Support onboarding (new hire training), nesting, and continuous learning programs.</li>
<li>Develop and implement competency frameworks for agents and team leaders.</li>
<li>Analyze performance gaps using data (QA scores, CSAT, AHT, FCR) and recommend learning solutions.</li>
<li>Measure training effectiveness beyond satisfaction, focusing on behavior change and business results.</li>
<li>Track and report ROI of training initiatives, linking learning outcomes to operational improvements.</li>
<li>Provide coaching support and upskilling initiatives to improve agent performance.</li>
</ul></div></div></div><div>
Job Requirements:</div>
<ul>
<li>Minimum of 1 year of experience in Learning &amp; Development, preferably within a BPO or contact center environment.</li>
<li>Previous training and facilitation experience is a must.Proficiency in English language at C1 level is a must.</li>
<li>Experience in instructional design, training delivery, and content creation.</li>
<li>Strong understanding of contact center KPIs (CSAT, AHT, FCR, QA).Experience in competency framework development.</li>
<li>Proven experience working on cross-departmental projects (Operations, QA, WFM).</li>
<li>Strong analytical mindset with the ability to measure training impact on business performance.</li>
<li>Excellent communication, presentation, and stakeholder management skills.Ability to work in a fast-paced, performance-driven environment.</li>
<li>Certifications such as TTT (Train the Trainer), PCT (Professional Certified Trainer), or TOT (Training of Trainers) are preferred.</li>
</ul>
<div>KPIs (Key Performance Indicators):</div>
<ul>
<li>Improvement in CSAT (Customer Satisfaction Score) post-training.Reduction in AHT (Average Handling Time) where applicable.</li>
<li>Improvement in FCR (First Call Resolution).Increase in Quality Assurance (QA) scores.</li>
<li>Training ROI (performance improvement vs. training cost).</li>
<li>Speed to proficiency for new hires (time to go live / nesting success rate).Reduction in repeat errors or escalations.</li>
<li>Stakeholder satisfaction (Operations &amp; Clients).</li></ul></div></div></div></div></div><div></div>

L&D Specialist

Axxon bpo

Axxon BPO is a results-driven outsourcing company delivering high-quality business process solutions to clients across multiple industries. We are committed to operational excellence, efficiency, and client satisfaction. As part of our continued growth in Qatar, we are looking for a skilled BPO Operations Coordinator to join our team in Al Rayyan.Role OverviewThe BPO Operations Coordinator will oversee daily operational activities, ensuring smooth workflow, team coordination, and service delivery excellence. This role requires a detail-oriented professional with strong leadership, analytical, and communication skills to support both internal teams and client requirements.Key Responsibilities<ul><li>Coordinate daily BPO operations and ensure service delivery targets are met</li><li>Monitor team performance, KPIs, and operational metrics</li><li>Support team leaders and agents with scheduling, task allocation, and workflow management</li><li>Ensure compliance with client requirements, company policies, and quality standards</li><li>Prepare reports on performance, productivity, and operational insights</li><li>Handle escalations and assist in resolving operational issues</li><li>Collaborate with HR, training, and QA teams to improve performance and efficiency</li><li>Identify process improvements and support implementation initiatives</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or related field</li><li>Proven experience in BPO, call center operations, or similar environment</li><li>Strong understanding of KPIs, SLAs, and performance management</li><li>Excellent organizational and multitasking skills</li><li>Strong communication and leadership abilities</li><li>Proficiency in Microsoft Office and reporting tools</li><li>Ability to work in a fast-paced, target-driven environment</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Opportunity to grow within a fast-paced BPO environment</li><li>Professional development and career advancement opportunities</li><li>Supportive and collaborative team culture</li></ul>How to ApplyIf you are passionate about operations, team coordination, and delivering high-quality service, we encourage you to apply by submitting your CV and a brief cover letter.نوع الوظيفة: دوام كاملالراتب المدفوع: QAR٦٥٠٬٠٠٠٫٠٠&nbsp;لكل عامموقع العمل: بشكل شخصي

BPO Operations Coordinator

Search 529+ Bpo trainer jobs near you this May. New roles added regularly across leading industries. Apply today.