branch banking officer

IDFC FIRST Bank

<div>
 <strong>
  Job Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Job Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Role/Job Title:
 </strong>
 Associate Relationship Manager-Micro Enterprise Loan(MEL)
 <br/>
 <br/>
 <strong>
  Function/Department:
 </strong>
 Rural Banking
 <br/>
 <br/>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to support Relationship Manager in identifying Business owners / entrepreneurs in the defined catchment and assessing their business loan needs. The role bearer is responsible for driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals.
 <br/>
 <br/>
 <strong>
  Roles &amp; Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manage zoning activity to map household needs in villages and areas allocated.
  </li>
  <li>
   Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual group loan booking targets.
  </li>
  <li>
   Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements.
  </li>
  <li>
   Contribute to penetration of liabilities business in Rural markets through lead generations and account opening as per needs of customer.
  </li>
  <li>
   Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship.
  </li>
  <li>
   Nudge behavioral changes in customers to drive them towards online banking.
  </li>
  <li>
   Maintain high collections efficiency through discipline and drive.
  </li>
  <li>
   Monitor preparation of accurate documentation of loans and saving account.
  </li>
  <li>
   Coordinate with operations officer to ensure timely and accurate data entry.
  </li>
  <li>
   Ensure compliance as per the bank requirements.
  </li>
  <li>
   Conduct field audits and customer verifications to ensure high quality of accounts.
  </li>
  <li>
   Gather latest Market intelligence and track and benchmark against best practices in competitor banks.
  </li>
  <li>
   Recommend process changes in order to improve service efficiency and quality across the branch network.
  </li>
  <li>
   Provide support for implementation of livelihood advancement and community development initiatives.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education Qualification
  <br/>
  <br/>
 </strong>
 Graduation: BA / BCom / BSc / BBA / BCA / BE / BTech or any other graduate.
 <br/>
 <br/>
 <strong>
  Experience:
 </strong>
 0 to 1 years of relevant branch banking experience.
</div>


Associate Relationship Manager-MEL

<div>
 <strong>
  Job Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Role/ Job Title:
 </strong>
 Associate Relationship Manager-JLG
 <br/>
 <br/>
 <strong>
  Function/ Department:
 </strong>
 JLG
 <br/>
 <br/>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 'The role entails deepening relationships with Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to support the Relationship Manager in identifying prospective customers and converting them into real business opportunities. The role bearer is responsible for helping create Joint Liability Groups and centres and manage them through the formation, disbursal and collection phases while driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship.
 <br/>
 <br/>
 <strong>
  Roles &amp; Responsibilities
  <br/>
  <br/>
 </strong>
 '
 <br/>
 <br/>
 <ul>
  <li>
   Manage zoning activity to map household needs in villages and areas allocated.
  </li>
  <li>
   Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual group loan booking targets.
  </li>
  <li>
   Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements.
  </li>
  <li>
   Contribute to penetration of liabilities business in new markets through lead generations and account opening as per needs of customer.
  </li>
  <li>
   Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship.
  </li>
  <li>
   Maintain high collections efficiency through discipline and drive.
  </li>
  <li>
   Monitor preparation of accurate documentation of loans and saving account.
  </li>
  <li>
   Coordinate with operations officer to ensure timely and accurate data entry.
  </li>
  <li>
   Ensure compliance as per the bank requirements.
  </li>
  <li>
   Conduct field audits and customer verifications to ensure high quality of accounts.
  </li>
  <li>
   Gather Latest Market intelligence and track and benchmark against best practices in competitor banks.
  </li>
  <li>
   Recommend process changes to improve service efficiency and quality across the branch network.
  </li>
  <li>
   Provide support for implementation of livelihood advancement and community development initiatives.
  </li>
  <li>
   Recommend process changes to improve service efficiency and quality across the branch network.
  </li>
  <li>
   Provide support for implementation of livelihood advancement and community development initiatives.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Secondary Responsibilities
  <br/>
  <br/>
 </strong>
 'Deliver exceptional client service and focus on customer retention by building and nurturing strong relationships, thereby supporting product sales and driving new client acquisition.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 Graduate
 <br/>
 <br/>
 <strong>
  Years Of Experience
  <br/>
  <br/>
 </strong>
 0 to 2 years of relevant branch banking experience.
</div>


Associate Relationship Manager - JLG

United Arab Bank

<div>
 <p>
  <strong>
   Job Purpose
  </strong>
  :
 </p>
 <p>
  <br/>
 </p>
 <p>
  The Sales and Service Officer plays a key role in driving UAB&rsquo;s Retail Banking growth by acquiring new customers, cross-selling products, meeting targets for Credit Cards, Loans, Top-ups, Islamic Finances and onboarding new customers. The role ensures excellent customer service and contributes to a positive customer experience by addressing inquiries and resolving issues promptly, while promoting the bank&rsquo;s products and services as appropriate, and maintaining compliance with CPR regulations ensuring the overall success of branch banking services.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Principal Accountabilities
  </strong>
  :
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Customer Service
  </strong>
  :
 </p>
 <p>
  Deliver high-quality, courteous, and efficient service to customers, ensuring a positive banking experience. Act as the first point of contact, providing a professional and welcoming environment. Address customer inquiries, resolve issues promptly and escalate complex concerns to appropriate channels as needed, while promoting the bank&rsquo;s products and services. Treat customers fairly and ensure to adherence to CPR regulation and specially handling people of determination and customer complaints.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Account Maintenance
  </strong>
  :
 </p>
 <p>
  Provide full account services including assisting with account opening, closure, KYC updates, loan/financing settlements, credit card cancellations and handling ATM related inquiries and requests to ensure all documentation is accurate and complete while delivering exceptional service across all banking products and services.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Product Knowledge
  </strong>
  :
 </p>
 <p>
  Maintain comprehensive up to date knowledge of the bank&rsquo;s full range of products and services, including loans/financings, credit cards, deposits, insurance, digital banking and Islamic banking solutions. Understand product features, benefits, terms, and eligibility criteria to effectively address customer inquiries and provide personalized recommendations. Stay informed about new product launches, policy updates and market trends to proactively meet customer needs and contribute to achieving branch targets. Collaborate with colleagues to share insights and ensure consistent messaging about the bank&rsquo;s offerings.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Customer Retention
  </strong>
  :
 </p>
 <p>
  Build and maintain strong relationships with customers by delivering exceptional service and addressing their needs effectively and act as a trusted advisor offering guidance on financial decisions and ensuring customers feel valued and supported, contributing to higher retention rates. Proactively follow up on customer feedback, resolve issues promptly to enhance their overall experience and loyalty. Educate customers about value added services and alternative channels, such as mobile banking and self-service options to improve customer satisfaction.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Complaint Resolution
  </strong>
  :
 </p>
 <p>
  Handle customer complaints professionally and efficiently by actively listening, understanding their concerns and providing timely solutions. Ensure all complaints are resolved in line with bank policies and escalate complex issues to the appropriate department when necessary. Maintain clear communication with customers throughout the resolution process to ensure their satisfaction and reinforce trust.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Compliance and Risk Management
  </strong>
  :
 </p>
 <p>
  Ensure strict compliance with bank policies, procedures, and regulatory requirements, including all Central Bank regulations, to protect customer information and assets. Identify and report suspicious transactions or potential fraud in line with the bank&rsquo;s anti-money laundering (AML), know your customer (KYC), and risk management procedures. Adhere to all guidelines to ensure timely account or asset closures and meet the required turnaround time (TAT). Ensure compliance to CBUAE regulations at all times as applicable.
 </p>
 <p>
  Compliance and Adherence to Consumer Protection Regulation and Standards:
 </p>
 <ul>
  <li>
   Ensure that CPR guidelines are being followed 100% at all times. Any breach identified is reported to Head of Consumer Protection immediately.
  </li>
  <li>
   Ensure all trainings related to CPR are completed. This also includes Islamic banking and Sharia training.
  </li>
  <li>
   Ensure adherence to the guideline for people of determination and vulnerable people.
  </li>
  <li>
   Ensure customer complaints are logged and resolved on timely basis.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Record Keeping and Documentation
  </strong>
  :
 </p>
 <p>
  Maintain accurate records of transactions and ensure proper documentation of all activities. Follow internal procedures for filing and reporting as per the bank&rsquo;s standards for audits and compliance.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Cross-Selling and Recommendation
  </strong>
  :
 </p>
 <p>
  Identify customer needs and recommend the bank&rsquo;s products and services that may enhance the customer&rsquo;s banking experience. Refer customers to branch manager or specialized departments when appropriate.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Team Collaboration
  </strong>
  :
 </p>
 <p>
  Work collaboratively with branch staff to support overall branch operations and customer satisfaction. Communicate effectively with team members, sharing insights and information to improve processes and address any customer issues collectively. Foster a positive work environment by supporting colleagues and contributing to a team-focused culture.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Continuous Improvement
  </strong>
  :
 </p>
 <p>
  Actively participate in training and development programs to enhance knowledge of bank products, policies, and customer service standards. Provide feedback to improve processes and customer service delivery with an emphasis on compliance, risk management, and customer protection.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Technology Proficiency:
  </strong>
 </p>
 <p>
  Efficiently use the bank&rsquo;s digital platform efficiently to process transactions and manage customer queries, ensuring high productivity and service efficiency. Actively promote alternative channels such as the digital lobby, mobile banking and internet banking to enhance the customer experience and encourage customers to adopt convenient banking solutions.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Requirement (Qualification/Experience)
  </strong>
  :
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   A Bachelor&rsquo;s Degree in Business Administration, Finance, Accounting or related field.
  </li>
  <li>
   Additional certifications in banking or customer service.
  </li>
  <li>
   Minimum 2- 3 years of experience in a retail banking or branch banking environment.
  </li>
  <li>
   Proven track record in customer service and sales roles.
  </li>
  <li>
   Strong interpersonal and communication skills.
  </li>
 </ul>
 <p>
 </p>
</div>


Sales & Service Officer, Branch Banking - Dubai, Retail Banking

Sales & Service Officer, Branch Banking - Abu Dhabi, Retail Banking

<div>
 <strong>
  Job Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Job Title
 </strong>
 - AM/DM-Acquisition(Current Account)
 <br/>
 <br/>
 <strong>
  Function
 </strong>
 -Branch Banking
 <br/>
 <br/>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 The role entails direct customer interaction and is responsible for business acquisition of current accounts for a designated branch. It will also entail explaining and selling banking products to customers and acting as a link between customers and bank - ensuring best in-class service to the customers. The role bearer has a responsibility to support Sales Manager in catchment mapping, customer feedback and identifying and converting potential opportunities. The role bearer is responsible for driving client acquisition, deepening customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals.
 <br/>
 <br/>
 <strong>
  Roles &amp; Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Acquisition of NTB Current account customers in the identified segment and reference generation from the specified catchment area
  </li>
  <li>
   Ensure acquisition of high quality current accounts in terms of product mix, segments and constitution mix
  </li>
  <li>
   Proactive registration and activation of acquired customers to direct banking channels
  </li>
  <li>
   Meet and exceed the defined targets of new customer acquisitions month on month by analysing transaction banking needs of the customer
  </li>
  <li>
   Assist and support the Sales Manager in catchment mapping and scoping exercise
  </li>
  <li>
   Provide regular feedback to SM / RM on opportunities and customer needs
  </li>
  <li>
   Ensure adherence to selling norms and SOPs defined by the organization
  </li>
  <li>
   Ensure strict compliance with internal guidelines and external regulations
  </li>
  <li>
   Ensure quality sourcing in line with the Bank's policy
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 Graduation - Any graduate
 <br/>
 <br/>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 0-2 years of experience in sales.
</div>


Deputy Manager-Acquisition (Current Account)

ROZEE.PK

<div><div><div><div><div><b>Industry:</b>
<div>Banking/Financial Services</div>
</div><div><b>Category:</b>
<div>Retail</div>
</div><div><b>Total Position:</b>
<div>15</div>
</div><div><b>Job Type:</b>
<div>Full Time/Permanent ( First Shift (Day) )</div>
</div><div><b>Department:</b>
<div>Retail Branch Banking
</div></div><div><b>Job Location:</b>
<div>Karachi
</div></div><div><b>Gender:</b>
<div>Male
</div></div><div><b>Minimum Education:</b>
<div>Bachelors</div>
</div><div><b>Degree Title:</b>
<div>4 years Business, Commerce, Economics, Agriculture or any relevant degree from recognized university</div>
</div><div><b>Career Level:</b>
<div>Entry Level</div>
</div><div><b>Minimum Experience:</b>
<div>Fresh</div>
</div><div><b>Apply By:</b>
<div>Dec 1, 2025</div>
</div><div><b>Posted On:</b>
<div>Oct 31, 2025</div>
</div></div></div></div><div><div><div>Job Description</div>
</div><p></p><div><p>1. Will be responsible for sale &amp; management of high-end loan products upto 5 million in Housing, Commercial Vehicle, Enterprise loan etc</p><p>
Business Growth Identify new MSME/ small business enterprises in the assigned area.</p><p>
Assess their loan requirements based on customer need and present appropriate loan proposals to the credit committee for approval.</p><p>
Develop and analyze financial statements of the MSMEs in order to access the financial soundness of the business and his repayment capacity.</p><p>
Conduct loan appraisal, collect and verify detailed information (personal, business, guaranties and collateral pertaining to MSMEs) to open new MSME loan accounts.</p><p>
Prepares and execute loan contracts and arrange for disbursement of loan. Receive feedback of MSME clients for product enhancements and new product requirements.</p><p>
Gain insight on competitor\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'s product offerings for MSME clients and provide feedback to the line manager.</p><p>
Cross-sell other KMBL products to clients, especially liability products.</p><p>
2. Service Quality Maintain good relationship with MSME clients and promptly address their queries. Meet internal service standards and ensure no service related complaints are received from customers.</p><p>
3. Portfolio Management Monitor MSME loans and ensure timely repayment.</p><p></p>
<b>Required Skills</b>
</div><div><p>Market Knowledge, Client Acquisition Skills, Retail Loans,<br>
</p></div></div><br>
<div>We are an equal opportunity employer and value talent diversity at our Bank. We do not discriminate on the basis of age, color, gender, marital status, race, religion, or disability status. Therefore, all qualified candidates are welcomed and encouraged to apply on our positions.</div></div>

Loan Officer - ME / Housing

<div><p>The Service Quality Officer would primarily be responsible to measure customer experience and loyalty at branches through implementing customer experience strategies aligned with enterprise level goals.</p></div><p></p>
<br><div><p><b>Minimum qualifications:
</b></p><ul><li><p>Bachelors / master&rsquo;s degree
</p></li></ul><p><b>Minimum experience:
</b></p><ul><li>8 to 10 years of branch banking /field experience
</li><li>Demonstrate strategic thinking abilities with problem solving aptitude</li></ul></div>
<br><div><p><b>Minimum qualifications:
</b></p><ul><li><p>Bachelors / master&rsquo;s degree
</p></li></ul><p><b>Minimum experience:
</b></p><ul><li>8 to 10 years of branch banking /field experience
</li><li>Demonstrate strategic thinking abilities with problem solving aptitude</li></ul></div>

Regional Quality Manager - Balochistan

Search 6078+ Branch banking officer jobs near you this November. New roles added regularly across leading industries. Apply today.