branch banking officer

IDFC FIRST Bank

<div>
 
 Job Requirements
 
 
 
 
 Job Requirements
 
 
 
 
 Job Title &ndash;
 
 Associate Relationship Manager-Group
 
 
 
 Business Unit
 
 - Retail Banking-Rural Banking
 
 
 
 Function
 
 - Rural Sales
 
 
 
 Job Purpose
 
 
 
 The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to support the Relationship Manager in identifying prospective customers and converting them into real business opportunities. The role bearer is responsible for helping create Joint Liability Groups and centres and manage them through the formation, disbursal and collection phases while driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship.
 
 
 
 Roles &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Manage zoning activity to map household needs in villages and areas allocated.
 </li>
 <li>
 Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual group loan booking targets.
 </li>
 <li>
 Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements.
 </li>
 <li>
 Contribute to penetration of liabilities business in Rural markets through lead generations and account opening as per needs of customer.
 </li>
 <li>
 Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship.
 </li>
 <li>
 Maintain high collections efficiency through discipline and drive.
 </li>
 <li>
 Monitor preparation of accurate documentation of loans and saving account.
 </li>
 <li>
 Coordinate with operations officer to ensure timely and accurate data entry.
 </li>
 <li>
 Ensure compliance as per the bank requirements.
 </li>
 <li>
 Conduct field audits and customer verifications to ensure high quality of accounts.
 </li>
 <li>
 Gather Latest Market intelligence and track and benchmark against best practices in competitor banks.
 </li>
 <li>
 Recommend process changes in order to improve service efficiency and quality across the branch network.
 </li>
 <li>
 Provide support for implementation of livelihood advancement and community development initiatives.
 
 
 </li>
 </ul>
 
 Secondary Responsibilities
 
 
 
 <ul>
 <li>
 Recommend process changes in order to improve service efficiency and quality across the branch network.
 </li>
 <li>
 Provide support for implementation of livelihood advancement and community development initiatives.
 
 
 </li>
 </ul>
 
 Key Success Metrics
 
 
 
 Customer Acquisition targets, Cross sell targets.
 
 
 
 Educational Qualifications
 
 
 
 Bachelors in Math&rsquo;s / Commerce / Arts / Science / Biology / Business / Computers / Engineering / Management / any other.
 
 
 
 Experience
 
 
 
 0 - 5 years of relevant branch banking experience.
</div>

Associate Relationship Manager-Group

United Arab Bank

<div>
 
 
 Job Purpose
 
 :
 
 
 
 
 
 The Sales and Service Officer plays a key role in driving UAB&rsquo;s Retail Banking growth by acquiring new customers, cross-selling products, meeting targets for Credit Cards, Loans, Top-ups, Islamic Finances and onboarding new customers. The role ensures excellent customer service and contributes to a positive customer experience by addressing inquiries and resolving issues promptly, while promoting the bank&rsquo;s products and services as appropriate, and maintaining compliance with CPR regulations ensuring the overall success of branch banking services.
 
 
 
 
 
 
 Principal Accountabilities
 
 :
 
 
 
 
 
 
 Customer Service
 
 :
 
 
 Deliver high-quality, courteous, and efficient service to customers, ensuring a positive banking experience. Act as the first point of contact, providing a professional and welcoming environment. Address customer inquiries, resolve issues promptly and escalate complex concerns to appropriate channels as needed, while promoting the bank&rsquo;s products and services. Treat customers fairly and ensure to adherence to CPR regulation and specially handling people of determination and customer complaints.
 
 
 
 
 
 
 Account Maintenance
 
 :
 
 
 Provide full account services including assisting with account opening, closure, KYC updates, loan/financing settlements, credit card cancellations and handling ATM related inquiries and requests to ensure all documentation is accurate and complete while delivering exceptional service across all banking products and services.
 
 
 
 
 
 
 Product Knowledge
 
 :
 
 
 Maintain comprehensive up to date knowledge of the bank&rsquo;s full range of products and services, including loans/financings, credit cards, deposits, insurance, digital banking and Islamic banking solutions. Understand product features, benefits, terms, and eligibility criteria to effectively address customer inquiries and provide personalized recommendations. Stay informed about new product launches, policy updates and market trends to proactively meet customer needs and contribute to achieving branch targets. Collaborate with colleagues to share insights and ensure consistent messaging about the bank&rsquo;s offerings.
 
 
 
 
 
 
 Customer Retention
 
 :
 
 
 Build and maintain strong relationships with customers by delivering exceptional service and addressing their needs effectively and act as a trusted advisor offering guidance on financial decisions and ensuring customers feel valued and supported, contributing to higher retention rates. Proactively follow up on customer feedback, resolve issues promptly to enhance their overall experience and loyalty. Educate customers about value added services and alternative channels, such as mobile banking and self-service options to improve customer satisfaction.
 
 
 
 
 
 
 Complaint Resolution
 
 :
 
 
 Handle customer complaints professionally and efficiently by actively listening, understanding their concerns and providing timely solutions. Ensure all complaints are resolved in line with bank policies and escalate complex issues to the appropriate department when necessary. Maintain clear communication with customers throughout the resolution process to ensure their satisfaction and reinforce trust.
 
 
 
 
 
 
 Compliance and Risk Management
 
 :
 
 
 Ensure strict compliance with bank policies, procedures, and regulatory requirements, including all Central Bank regulations, to protect customer information and assets. Identify and report suspicious transactions or potential fraud in line with the bank&rsquo;s anti-money laundering (AML), know your customer (KYC), and risk management procedures. Adhere to all guidelines to ensure timely account or asset closures and meet the required turnaround time (TAT). Ensure compliance to CBUAE regulations at all times as applicable.
 
 
 Compliance and Adherence to Consumer Protection Regulation and Standards:
 
 <ul>
 <li>
 Ensure that CPR guidelines are being followed 100% at all times. Any breach identified is reported to Head of Consumer Protection immediately.
 </li>
 <li>
 Ensure all trainings related to CPR are completed. This also includes Islamic banking and Sharia training.
 </li>
 <li>
 Ensure adherence to the guideline for people of determination and vulnerable people.
 </li>
 <li>
 Ensure customer complaints are logged and resolved on timely basis.
 </li>
 </ul>
 
 
 
 
 
 Record Keeping and Documentation
 
 :
 
 
 Maintain accurate records of transactions and ensure proper documentation of all activities. Follow internal procedures for filing and reporting as per the bank&rsquo;s standards for audits and compliance.
 
 
 
 
 
 
 Cross-Selling and Recommendation
 
 :
 
 
 Identify customer needs and recommend the bank&rsquo;s products and services that may enhance the customer&rsquo;s banking experience. Refer customers to branch manager or specialized departments when appropriate.
 
 
 
 
 
 
 Team Collaboration
 
 :
 
 
 Work collaboratively with branch staff to support overall branch operations and customer satisfaction. Communicate effectively with team members, sharing insights and information to improve processes and address any customer issues collectively. Foster a positive work environment by supporting colleagues and contributing to a team-focused culture.
 
 
 
 
 
 
 Continuous Improvement
 
 :
 
 
 Actively participate in training and development programs to enhance knowledge of bank products, policies, and customer service standards. Provide feedback to improve processes and customer service delivery with an emphasis on compliance, risk management, and customer protection.
 
 
 
 
 
 
 Technology Proficiency:
 
 
 
 Efficiently use the bank&rsquo;s digital platform efficiently to process transactions and manage customer queries, ensuring high productivity and service efficiency. Actively promote alternative channels such as the digital lobby, mobile banking and internet banking to enhance the customer experience and encourage customers to adopt convenient banking solutions.
 
 
 
 
 
 
 Job Requirement (Qualification/Experience)
 
 :
 
 
 
 
 <ul>
 <li>
 A Bachelor&rsquo;s Degree in Business Administration, Finance, Accounting or related field.
 </li>
 <li>
 Additional certifications in banking or customer service.
 </li>
 <li>
 Minimum 2- 3 years of experience in a retail banking or branch banking environment.
 </li>
 <li>
 Proven track record in customer service and sales roles.
 </li>
 <li>
 Strong interpersonal and communication skills.
 </li>
 </ul>
 
 
</div>

Sales & Service Officer, Branch Banking - Abu Dhabi, Retail Banking

Jubilee Life Insurance

The Branch Sales Officer is responsible for driving life insurance sales within an assigned Habib Bank Limited (HBL) branch. Acting as a representative of Jubilee Life Insurance, the officer engages walk-in customers to identify their financial protection needs, offers suitable life insurance solutions, and ensures a high standard of customer service. The role also involves proactive follow-up with potential clients through leads provided by branch colleagues and management. In addition to a basic salary, the Branch Sales Officer earns attractive commissions and valuable monthly incentives, which often exceed the base salary, providing excellent earning potential. The officer is expected to achieve assigned sales targets while building and maintaining long-term customer relationships.Key Responsibilities:<ul><li>Customer Engagement:</li><li>Approach walk-in customers at the designated bank branch to present suitable life insurance products.</li><li>Actively listen to customer needs and recommend appropriate insurance plans based on their profile.</li><li>Lead Conversion:</li><li>Contact potential customers through leads shared by bank staff or sales team.</li><li>Conduct follow-ups via phone calls, WhatsApp, or in-person meetings as needed to convert leads into sales.</li><li>Sales Execution:</li><li>Achieve daily, weekly, and monthly sales targets assigned by the Sales Manager.</li><li>Prepare and submit daily sales reports and client interaction logs.</li><li>Bank Liaison:</li><li>Build strong relationships with bank staff to ensure smooth collaboration and lead generation.</li><li>Represent Jubilee Life Insurance professionally within the bank branch environment.</li><li>Product Knowledge &amp; Training:</li><li>Stay updated with all insurance products, policy terms, and underwriting guidelines.</li><li>Participate in regular product and sales training sessions.</li></ul>Requirements:<ul><li>Education: Intermediate, Bachelor&rsquo;s degree (preferred in Business Administration, Marketing, or Finance)</li><li>Experience: Minimum 1 year in sales, preferably in insurance, banking, or financial services</li><li>Skills:</li><li>Excellent communication and interpersonal skills</li><li>Strong persuasion and negotiation abilities</li><li>Customer service oriented</li></ul>Additional Information:<ul><li>Job Type: Full-Time (Branch-based)</li><li>Compensation: Base salary + Commission + Incentives</li><li>Work Location: Assigned bank branch (may rotate within nearby branches as required)</li></ul>Why Join Us?<ul><li>Opportunity to work in a professional banking environment</li><li>Attractive commission and career growth opportunities</li><li>Training and support from an experienced sales management team</li></ul>Job Type: Full-timePay: Up to Rs30,000.00 per monthEducation:<ul><li>Intermediate (Preferred)</li></ul>Work Location: In person

Sales Consultant

<div>
 
 Job Requirements
 
 
 
 
 Job Description
 
 
 
 
 Job Title &ndash;
 
 Associate Relationship Officer
 
 
 
 Business Unit
 
 &ndash; Retail Banking-Rural Banking
 
 
 
 Function
 
 - Rural Sales
 
 
 
 Job Purpose
 
 
 
 The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to support Relationship Manager in identifying Business owners / entrepreneurs in the defined catchment and assessing their business loan needs. The role bearer is responsible for driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals.
 
 
 
 Responsibilities
 
 
 
 
 Roles &amp; Responsibilities:
 
 
 
 <ul>
 <li>
 Manage zoning activity to map household needs in villages and areas allocated
 </li>
 <li>
 Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual group loan booking targets
 </li>
 <li>
 Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements
 </li>
 <li>
 Contribute to penetration of liabilities business in Rural markets through lead generations and account opening as per needs of customer
 </li>
 <li>
 Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship
 </li>
 <li>
 Nudge behavioral changes in customers to drive them towards online banking
 </li>
 <li>
 Maintain high collections efficiency through discipline and drive
 </li>
 <li>
 Monitor preparation of accurate documentation of loans and saving account.
 </li>
 <li>
 Coordinate with operations officer to ensure timely and accurate data entry
 </li>
 <li>
 Ensure compliance as per the bank requirements
 </li>
 <li>
 Conduct field audits and customer verifications to ensure high quality of accounts
 
 
 </li>
 </ul>
 '-Maintain knowledge on all bank products, credit standards, services and trends and provide efficient customer services.
 
 
 <ul>
 <li>
 Recommend process changes in order to improve service efficiency and quality across the branch network
 </li>
 <li>
 Provide support for implementation of livelihood advancement and community development initiatives.
 
 
 </li>
 </ul>
 
 Educational Qualifications
 
 
 
 12th &ndash;Any
 
 
 Graduation-Any
 
 
 Post Graduation-Optional
 
 
 
 Experience
 
 
 
 0-1 years of relevant branch banking experience, fresher&rsquo;s can apply.
</div>

Associate Relationship Officer

Invest Bank

Job Purpose To deliver timely and error free services to all customers to ensure the fulfilment of types of financial and no non-financial transactions as per customer requirements in line with Bank Policy, Central Bank guidelines and industry standard. Job Accountabilities <ul> <li>Meet all financial targets assigned by Management.</li> <li>Answer inquiries about banking products and promote the same to customers as and when they open accounts.</li> <li>Monitor customer accounts and ensure all parameters set as per procedures and policies are complied with.</li> <li>Handle both Financial and non-financial transactions by reducing the customer waiting and service time.</li> <li>Provide customers with competent, timely and error free service to ensure high levels of customer satisfaction.</li> <li>Ensure that KYC's and expired documents are updated on daily basis.</li> <li>Follow up and ensure that mandate documents are up to date.</li> <li>Provide assistance to the customers in filling out the banking forms, addressing complaints, using in-bank ATM machines, and directing to the right bank representative to complete customer's request.</li> <li>Follow all established Banks policies, operating manuals, service quality standards and code of conduct for smooth workflow and low level of operational risks.</li> <li>Strive to eliminate risk by ensuring compliance to the banks procedures & Policies as well as Central bank requirements.</li> <li>Submit departmental statements and reports timely and accurately to meet branch operations requirements, policies, and standards.</li> <li>Show proactive approach to work as replacement of other staff in needed.</li> <li>Participate in training of other operational functions to learn other operational functions and replace staff if needed.</li> <li>Customer Service Officer reports to the Branch Operations Manager and confers with the latter on critical and strategic issues.</li> <li>Key decisions having significant impact branch operations are referred to the Branch Operations Manager for approval before implementation.</li> <li>Customer Service Officer exercises operational and financial authority as per the level established by Invest Bank's Branch Operations Department.</li> <li>Work as a backup supervisor for Cash Supervisor as and when required.</li> </ul> Qualifications, Experience & Skills <ul> <li>Bachelor's degree in any discipline</li> <li>3 -5 years of experience in the customer service sector preferably in banking industry.</li> <li>1 - 3 years of experience in Banking system and applications related to customer service department.</li> <li>Pleasing personality</li> <li>Good English communication skill.</li> <li>Communication in Arabic and other recognized languages is an advantage.</li> <li>Good knowledge of all Corporate Banking products, Retail Banking productions.</li> <li>Good interpersonal skills</li> <li>Accuracy & attention to details</li> <li>Customer Oriented.</li> <li>Ability to work well in a team and in multicultural environment.</li> <li>Ability to self-update market developments.</li> <li>Customer Oriented.</li> </ul><img src="https://www.jobg8.com/Tracking.aspx?XYhBVONonz5ghph1BuVaw8uxR7auDaRbh" width="0" height="0" />

Customer Service Officer (UAE National)

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