branch coordinator

Wells Fargo

<div>Why Wells Fargo:
Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader &ndash; we&rsquo;re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job &ndash; it&rsquo;s about finding all of the elements to help you thrive, in one place. Living the Well Life means you&rsquo;re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You&rsquo;ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we&rsquo;re recognized for it &ndash; Wells Fargo once again ranked in the top five on the 2026 LinkedIn Top Companies list of best workplaces &ldquo;to grow your career&rdquo; in the U.S. Join us!
About this role:
Wells Fargo is seeking a Branch Operations Coordinator for our National Branch Network as part of the Consumer Banking and Lending division. Learn more about the career areas and business divisions at wellsfargojobs.com.
In this role you will:<ul><li>
Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers</li><li>
Complete operational activities while minimizing risks under established policies</li><li>
Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization</li><li>
Support the Branch manager in operational tasks and scheduling</li><li>
Resolve issues related to daily operations of the teller line, under direction of regional banking management</li><li>
Support customers and employees in resolving or escalating concerns or complaints</li><li>
Receive guidance from managers and exercise judgment within defined policies and procedures</li><li>
Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions</li><li>
Identify information and services to meet customers financial needs</li><li>
Motivate a diverse team to achieve full potential and meet established business objectives</li></ul>
Required Qualifications:<ul><li>
1+ years of customer service and issue resolution support experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education</li></ul>
Desired Qualifications:<ul><li>
Ability to provide strong customer service while listening, eliciting information and comprehending customer issues</li><li>
Ability to educate and connect customers to technology and share the value of mobile banking options</li><li>
Ability to interact with integrity and professionalism with customers and employees</li><li>
Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss</li><li>
Cash handling experience</li><li>
Well-organized, independent and able to prioritize in a fast-paced environment</li><li>
Ability to exercise judgment, raise questions to management, and adhere to policy guidelines</li><li>
Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting</li><li>
Knowledge and understanding of retail compliance controls, risk management, and loss prevention</li><li>
Motivate others to achieve full potential and meet established business objectives</li></ul>
Job Expectations:<ul><li>
Ability to work a schedule that may include most Saturdays</li><li>
This position is not eligible for Visa sponsorship</li></ul>
Posting Location:<ul><li>
22707 Bothell-Everett Hwy Se BOTHELL, WA 98021</li></ul>
Pay Range 
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.
$23.00 - $30.25<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div>
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.<ul><li>
Health benefits</li><li>
401(k) Plan</li><li>
Paid time off</li><li>
Disability benefits</li><li>
Life insurance, critical illness insurance, and accident insurance</li><li>
Parental leave</li><li>
Critical caregiving leave</li><li>
Discounts and savings</li><li>
Commuter benefits</li><li>
Tuition reimbursement</li><li>
Scholarships for dependent children</li><li>
Adoption reimbursement</li></ul></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
Posting End Date:
2 Jul 2026<ul><li>Job posting may come down early due to volume of applicants.</li></ul>
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit&rsquo;s risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy 
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.</div>

Branch Operations Coordinator - Canyon Park

Fairway Independent Mortgage

<div>Be part of a team that's committed to making a difference. We believe in our work and our customers.
Position Location
Remote Type
Remote
Office Location (if not fully remote):
n/a
Job Description
The Construction Loan Coordinator provides essential intake, coordination, and first-level branch guidance for the Construction Lending department.
This role acts as the primary point of contact for incoming requests, managing and prioritizing the ServiceNow ticket queue and the department&rsquo;s shared inbox.
The Coordinator assists branch teams by clarifying process flows, locating approved guidelines, and ensuring required contractor documentation moves forward smoothly. Complex scenarios, credit decisions, and specific loan approvals are efficiently routed to specialized team members or managers.
What you will do:
<ul><li>Monitor, categorize, assign, and track ServiceNow tickets and shared inbox requests. Ensure accurate status updates, aging follow-up, and thorough closure documentation.
</li><li>Provide clear, accurate responses to general scenario, guideline, and process flow questions using approved department resources, checklists, templates, and credit policy links.
</li><li>Assist branch teams with contractor review document gathering. Identify missing or stalled items, provide approved instructions/templates, and follow up to ensure a clear next step.
</li><li>Recognize and route complex loan structures, exceptions, construction approval items, investor-specific questions, and escalated files to the appropriate Construction Lending Specialist, Manager, Draw Administration Specialist, Underwriting, or other review owner.
</li><li>Maintain summaries of recurring questions, updated resource links, template feedback, and process improvement observations for leadership review.
</li></ul>What we are looking for:
<ul><li>2+ years of experience in mortgage operations, loan setup, processing, sales support, help desk, or branch support.
</li><li>Direct experience working within construction lending.
</li><li>Demonstrated experience using Encompass or equivalent Loan Origination Software (LOS).
</li><li>Proven experience managing shared inboxes or ticketing systems like ServiceNow.
</li><li>Experience utilizing credit policies, checklists, job aids, and templates to answer general process and guideline questions without making credit decisions.
</li><li>Proven ability to identify complex scenarios that require escalation to specialists, underwriters, or management.
</li><li>Solid foundational knowledge of mortgage operations and standard mortgage loan documentation.
</li></ul>This is a fully remote position. Candidates must have access to a quiet home office space and reliable high-speed internet.
Schedule: Must be able to work standard business hours within the Central Time Zone (CST).
Fairway Home Mortgage, founded in 1996, is a nationwide leader in the mortgage industry. Customer service is at the heart of everything we do. We deliver personalized loan solutions with some of the fastest turn times in the industry. Our mission is to act as trusted advisors, guiding clients through every step of the mortgage process to exceed expectations and ensure satisfaction.
Our culture promotes innovation, growth, and collaboration, offering exciting career paths and professional development. Whether you're starting out or advancing your career, Fairway is a place where your skills and ambitions can thrive.
Current Employees: Head to the Fairway Careers Hub in Workday for internal job openings.
We post some job openings internally for our employees and others externally for the general public. If you cannot find the perfect role right now, do not hesitate to contact the Careers Team at careers@fairwaymc.com . We can answer any questions and keep you updated on future opportunities.
View our E-Verify and Right to Work notices HERE .
Important Notice to Job Seekers! We&rsquo;ve been made aware of fraudulent messages falsely claiming to be from Fairway recruiters, including links to assessments. These are not legitimate and are not affiliated with Fairway Independent Mortgage Corporation. We&rsquo;re working with our Information Security team to address this issue. Thank you for your vigilance and continued interest in joining Fairway! All official communication will come from verified Fairway email addresses or our official LinkedIn page. If you receive a suspicious message, please do not click any links and notify us.</div>

Construction Loan Coordinator

New Jersey Tutoring Corps

<div>Summer Tutor in Hoboken, Long Branch, &amp; Red Bank 
Start date: July 6- July 30, 2026
Reports To: Site Coordinator
Subordinate Staff: none 
Site Information<ul><li>
Locations:<ul><li>
BGC Hoboken (123 Jefferson St. Hoboken 07030)</li><li>
BGC Red Bank (138 Dr. James Parker Blvd. Red Bank NJ 07701)</li><li>
BGC Long Branch (231 Wilbur Ray Avenue Long Branch, NJ 07740)</li></ul></li><li>
Summer tutoring schedule from 9am-12pm</li><li>
3-4 days per week; Monday - Thursday</li><li>
Hours do not exceed 12 hours per week</li></ul> 
BASIC FUNCTION 
The NJ| PA Tutoring Corps Inc. provides high-impact tutoring for K through Grade 8 students in math and literacy to close learning gaps. The New Jersey Tutoring Corps seeks to hire tutors to work with scholars in partnership with the Boys and Girls Club in Long Branch, Red Bank, and Hoboken. Tutors will work with small groups of scholars, typically in groups of 1-4, in grades K-8, in building skills in math and literacy. 
ESSENTIAL FUNCTIONS<ul><li>
Engage and communicate instructions with scholars in grades K- 8th to build on existing mathematics and/or literacy skills;</li><li>
Complete daily records, including attendance (digitally) on scholar progress and site needs using the tools provided;</li><li>
Tutors must be able to sit with scholars for ~3 hours a day;</li><li>
Prepare lessons digitally, use the data to drive instruction, and maintain respect for the confidentiality of all program data;</li><li>
Have proficient technology skills;</li><li>
Communicate regularly with your site coordinator to provide optimum learning experiences for scholars;</li><li>
Participate in coaching from an instructional coach and demonstrate the ability to receive and act upon feedback;</li><li>
Possess the desire to continuously grow and learn;</li><li>
Use an asset-based approach in working with scholars &ldquo;glass half full&rdquo;;</li><li>
Be responsive and work collaboratively with a team-oriented mindset; this includes, but is not limited to, collaborating with classroom teacher and building administration;</li><li>
Complete all training;</li><li>
Arrive to work on time,</li><li>
Complete other duties as assigned.</li></ul> 
EMPLOYER REQUIREMENTS<ul><li>
Individuals must have teaching/mentoring experience (or recently retired), or subbing (60 credit) experience, or tutoring experience</li><li>
Knowledge of NJ Student Learning Standards for Math &amp; ELA;</li><li>
Maintain integrity, resilience, trustworthiness, and patience with scholars and teammates;</li><li>
Espouse the belief that all scholars deserve the highest-quality education;</li><li>
Professionalism&mdash;We do critical work to help grow scholars skills and confidence, and we do it with the highest degree of professionalism;</li><li>
Professional skills include attention to detail, timely and proactive communication, and job preparedness;</li><li>
MUST have a Gmail email address or be willing to create a Gmail account; and experience with Google Suite applications: Google Docs, Sheets, and Forms;</li><li>
Employees are encouraged to use their private computer device(s) to perform work-related assignments. If necessary, employees can ask for a company loaner;</li><li>
Genuine desire to work with young children in a small group tutoring/academic intervention capacity, building on foundational skills and closing learning gaps using formative and summative data and strong teaching pedagogy;</li><li>
New Jersey or Pennsylvania Fingerprint Certificate and Background Clearance- The final offer of employment is contingent upon the successful completion of a background check and employment authorization verification;</li><li>
Reliable transportation to travel to sites;</li><li>
Bilingual (optional, but a plus).</li></ul> 
APPLICATION<ul><li>
Please submit your resume via the online platform you are using to apply.</li><li>
Before being hired, you will be asked to email your teaching certification (if applicable) and one professional letter.<ul><li>
Upon accepting an offer with NJ|PATC, you are required to have an active Criminal Background Fingerprint Certificate AND a Child Abuse History Clearance.</li><li>
If you do not have a certificate, you will be required to obtain the required certificate upon working on-site.</li></ul></li><li>
Applications will be considered until all positions are filled.</li><li>
The final offer of employment is contingent upon the successful uploading of required documents and completion of background and reference checks.</li></ul> 
JOB DISCLAIMER
Please note that our school year tutoring schedule is based on the school calendar for the partners we serve. These calendars include predictable break periods during which onsite staff may not be required to work. The predictable vacation periods include (but are not limited to) the following:<ul><li>
Winter break (mid-December to mid-January)</li><li>
Spring break (mid-March to mid-April)</li><li>
Summer break (mid-May to mid-September)</li><li>
Detailed dates to follow</li></ul>
Employees have reasonable assurance of returning to work after a predictable vacation period unless otherwise informed. 
COMPANY: New Jersey Tutoring Corps Inc.
DEPARTMENT: Tutors
COMPENSATION: $30- 40/hrs. Vary; Semi-monthly; Paid Training 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or any other characteristic protected by federal, state, or local law. 
New Jersey Tutoring Corps, Inc. makes reasonable accommodations wherever necessary for all employees or applicants, provided that the individual is otherwise qualified to safely perform the essential duties and assignments connected with the job and provided that the accommodations do not require significant difficulty or expense.</div><div></div>

Summer Tutor (Hoboken, Long Branch, Red Bank)

BURT WATSON CHEVROLET

Job Description: Social Media Content CoordinatorJob Classification: Part timeReports to: Head of MarketingWork Schedule: Must be available during dealership hours 7:30 am-7:00 pm- Monday-Thursday, 7:30 am- 6:00 pm Friday and 8:00 am-3:00pm Saturday.Scope of departmental work: We are seeking a hands-on Social Media Content Creator focused exclusively on capturing and editing content for our dealership locations. This role does not include strategy, planning, or posting&mdash;our marketing team handles that. You will receive clear direction, follow a shot list, record content, and send the files back to our marketing coordinator for editing or posting.Compensation: $14-15/hr based on skills and experienceResponsibilities:&middot; Record pre-selected short-form video content across all dealership locations (Freeland, Reese, Pinconning, West Branch).&middot; Receive direct instruction and shot lists from the marketing coordinator.&middot; Film requested clips consistently and professionally, following brand style and visual standards.&middot; Deliver raw footage or edited files on schedule, organized and properly labeled.&middot; Capture high-quality video and photo content using smartphone or camera equipment.&middot; Edit short-form videos when requested (optional if you prefer filming only).&middot; Maintain organized file storage to ensure smooth transfer to the marketing team.&middot; Travel regularly between store locations to complete assigned shoots.Requirements:&middot; Experience filming or creating social media&ndash;style content (portfolio or sample links required).&middot; Strong filming skills with an eye for composition, lighting, and storytelling.&middot; Ability to follow a planned shot list and take clear direction.&middot; Reliable transportation and willingness to travel between dealership locations.&middot; Strong organizational and time-management skills for handling footage and deadlines.&middot; Basic editing skills (CapCut, Adobe Premiere, Final Cut, etc.) preferred but not required if your focus is filming only.Department standards:Burt Watson Chevrolet Inc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Job Type: Part-timePay: $14.00 - $15.00 per hourWork Location: In person

Social Media Content Coordinator

The Home Depot

Position Purpose: The HDIS Installation Coordinator operates as an internal and external customer support expert that helps build, manage, and facilitate an excellent customer experience. Installation Coordinators assist customers and Install Field teams. Installation Coordinators are expected to direct the flow of jobs based on various needs of the business and are responsible for monitoring job statuses for all interior and exterior product lines, scheduling pre-installation inspections with customers, completing job movement tasks, and managing the services process in the branch. Installation Coordinators are expected to be the main point of contact between the customer and The Home Depot for all job-related needs. This position meets and exceeds performance metrics relating to timely completion of paperwork and efficient movement of jobs within their book of business while contributing to the goals of installing 100% backlog. Key Responsibilities: 35% Customer Experience - Initiates and maintains regular communication with customer across the install life cycle, ensures timely customer follow-up, and resolves open questions. Facilitates customer satisfaction from point-of-sale through follow up service and provides ongoing support for job-related issues 25% Job Process Support - Communicates and coordinates with internal and external branch partners throughout the organization including the Branch Support Center (Exteriors), Sales, Installation, and any others as necessary for all job level inquires and assists team with customer escalations and exceptions. Assists in supporting branch operations and efficient movement of jobs 40% Operations - Facilitates efficient intake and management of all open jobs across the install life-cycle, reviews paperwork for accuracy, works with customers to collect payment, schedules Pre-Installation inspections, completes data entry requirements, places material orders for interior product lines, and processes labor bills for 3rd party Services Providers. Manages intake of service tickets and schedules services with customer, as necessary Direct Manager/Direct Reports: This position reports to the District Installation Manager This position has 0 Direct Reports Travel Requirements: Typically requires overnight travel less than 10% of the time. Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: Must be eighteen years of age or older. Must be legally permitted to work in the United States. Preferred Qualifications: Knowledge or experience in the home improvement or construction industry is preferred and prior clerical and/or administrative background Excellent interpersonal and customer service skills with a strong sense of urgency and problem-solving skills Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education: No additional education Minimum Years of Work Experience: 1 Preferred Years of Work Experience: No additional years of experience Minimum Leadership Experience: None Preferred Leadership Experience: None Certifications: None Competencies: Self- motivated and must have initiative to complete tasks with little or no direction Strong communication skills, both written and verbal Strong organizational skills and attention to detail and ability to work in a fast paced environment Computer skills with proficiency in Microsoft Office Proven ability to manage multiple tasks simultaneously; keep accurate records and follow-up as necessary to complete customer's job accurately and on time

Install Coordinator Rockaway, New Jersey

HILLER COMPANIES

<div>The Hiller Companies, LLC has an immediate opening for Marine Service Coordinator. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today.

The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal - making the world a safer place.

Pay Range: $28.00 - $40.00 / Hourly

Job Summary: The Marine Service Coordinator/ Scheduler is a critical support role to the Service Manager and Service Technicians, to ensure strong planning and coordination for all service inspection and repair activity. The Service Coordinator is the liaison between customers and other Hiller team members to coordinate schedules, materials, and ensure the proper documentation of work is performed. This position is responsible for dispatching personnel to the customer's job site, communicating with clients, and providing guidance to the field service technicians.

Key Responsibilities:
<ul>
<li>Responsible for direct coordination and management of daily schedules and planning of field service technicians, performing services of Inspection, Maintenance, Testing and Repair of Fire and Life Safety Systems.</li>
<li>Communicate and resolve issues with customers and personnel regarding the scheduling of service repair work.</li>
<li>Monitor Technician activity and schedules ensuring that customer commitments are met, clearly communicate status changes back to the customer regarding early or late anticipated arrivals.</li>
<li>Alert management of potential problems resulting from customer or field complaints and work to resolve.</li>
<li>Review all completed jobs and verifying inventory of service techs and cost materials to jobs appropriately during the job closure process.</li>
<li>Maintain and process inspection documentation as required during the job completion process.</li>
<li>Assist Service Manager in tracking and addressing all jobs that are reopened due to missing information.</li>
<li>Inform Service Managers of work progress, customer relations, field personnel relations, material administration and other matters affecting service operations</li>
<li>Measure branch activity and compliance with program initiatives, identify areas that require improvement, and develop and implement action plans with branch/region management.</li>
<li>Communicate to the sales teams when a quote is needed that was identified during a service call. (Such opportunities will primarily be recognized during the job closure process.)</li>
<li>Serve as the point of contact for all 3rd party portals (IROL, etc.)</li>
<li>Send inspection reports to AHJ's and completion of repair notices to 3rd party portals</li>
<li>Ensure work order extensions are requested in customer portals as required.</li>
<li>Provides optimal route planning when scheduling to ensure efficiency, reduce travel time, cost, and distance</li>
<li>Identify customers where we are not currently performing on all service lines and communicating with sales team the opportunities for additional service line sales.</li>
<li>Complete special projects as required.</li>
<li>Assist with research and updating quotes for existing house customers.</li>
<li>Develop positive and ongoing relationships with customers and team members.</li>
<li>Other duties as required.</li>
</ul>Requirements:
What We Are Looking For:
<ul>
<li>High School Diploma/GED is required.
</li><li>2+ years' experience in business-to-business customer service experience is required.</li>
<li>Prior service department experience is preferred, ideally in life and safety, and/or security and communications industry.</li>
<li>Excellent communication and customer service skills, with the ability to interact professionally with clients and team members.</li>
<li>Confident personality to properly negotiate with outside organization contacts, such as vendors and customers.</li>
<li>Excellent oral and written communication skills. Proficient computer skills, including MS Office Programs and track record of learning and mastering new programs.</li>
<li>Strong record-keeping, analytical skills, time management, and job prioritization skills.</li>
<li>Remarkable organizational skills and attention to detail.</li>
<li>Demonstrated understanding of workflow processes, service operation metrics and customer follow-up.</li>
<li>Prior experience with Service Trade or similar program.</li>
<li>Working knowledge of JD Edwards E1 or other ERP system</li>
</ul>
Hiller is a drug-free workplace, an equal opportunity employer and ADA compliant.

We are proud to operate according to our Core Values: Passion to Perform, Trust to Act, Act Responsibly and Make It Fun.

Most employee benefits start from the first day of employment, including:
<ul>
<li>Competitive compensation package, including pay advancement opportunities for industry certifications and continuing education</li>
<li>Comprehensive benefits package, including health, dental &amp; vision insurance, retirement plans, company paid &amp; voluntary life insurance, company paid short-term disability, voluntary long-term disability, critical illness &amp; accident insurance and paid time off</li>
<li>Company-provided training, tools and equipment, including $150 annual boot allowance for employees required to wear safety boots in their jobs</li>
<li>Career advancement potential within a growing company.</li>
</ul>
Join us in our mission to provide comprehensive fire protection solutions and peace of mind to our customers and together let's make the world a safer place. 
 
Req Benefits: At The Hiller Companies, most employee benefits start from the first day of employment! This includes but is not limited to: competitive compensation package, including pay advancement opportunities for industry certifications and continuing education;
 
Compensation: 28.00-40.00</div>

Marine Service Coordinator

Kanawha Scales & Systems, Inc.

<div>Job Title:
Service Coordinator
Department/Group
Service- Scales
Reports to:
Branch Manager
Location:
 Varies
Travel Required:
 No
Level/Salary Range: 
Position Type:
 Full, non-exempt
Job Description
Company Statement:
Kanawha Scales &amp; Systems, is one of the leading Industrial Weighing solutions providers in the United States. Over the years, our ability to grow and set ourselves apart from the competition is the result of a tried-and-true philosophy &ndash; take care of our customers and take care of our people. American Equipment was founded in 1969 and serves thousands of customers across a variety of end markets, including light &amp; heavy industrial, automation, mining, public utilities, government, aerospace &amp; defense, and energy. 
Position Summary:
The Service Coordinator plays a critical role in supporting our field service operations by scheduling, dispatching, and coordinating service activities for our team of scale technicians. This position ensures that customer requests are handled efficiently, service calls are completed promptly, and all necessary documentation is accurately maintained. The Service Coordinator acts as a liaison between customers, technicians, and internal departments, helping to uphold our commitment to quality service, workplace safety, and customer satisfaction. Strong organizational skills, attention to detail, and effective communication are key to success in this role. 
Responsibilities:<ul><li>
Field all service related phone calls and efficiently schedule technicians to complete all required service work, tasks and preventative maintenance contracts</li><li>
Notify customers in advance to maintain our service schedules</li><li>
Maintain accurate records of service activities, including service requests, work orders, and client communication</li><li>
Allocate service technicians based on skill set, availability and geographic location to optimize service delivery and minimize response time</li><li>
Create jobs and schedule in ERP system to be ready be ready for technicians in the field</li><li>
Ensure proper pricing information is on job tickets so accounts receivable can be invoiced in a timely manner</li><li>
Process completed jobs to invoice customers</li><li>
Request PO&rsquo;s from customers</li><li>
Order parts as needed</li><li>
Recording keeping, including ISO documentation, service records</li><li>
Track technician expenses</li><li>
Manage call out schedule</li></ul> 
Qualifications:
Required Skills/Abilities<ul><li>
Strong communication and negotiation skills</li><li>
Attention to Detail</li><li>
Effective Multitasker</li><li>
Organized and able to handle heavy volumes and pressing deadlines</li><li>
Strong computer skills including ERP systems, Word, and Excel</li></ul>
 Education and Experience<ul><li>
High school degree required</li><li>
Ability to work overtime as needed</li><li>
Service-related background</li></ul>
 Work Environment<ul><li>
 Prolonged periods sitting at a desk and working on a computer.</li><li>
Must be able to lift up to 15 pounds at times.</li></ul> 
 
Position Type and Expected Hours of Work
This is a full-time position; typical work hours and days are Monday through Friday, 7:00 a.m. to 4 p.m. 
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</div>

Service Coordinator

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